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I. I. General Summary Responsible for overall control of safety and health for all plant aspects including, but not limited to, OSHA and state related safety compliance, team member health and wellness, and workers' compensation. Coordinates the planning, organizing, scheduling and implementation of safety policies, programs, and procedures within plant including a safety audit/inspection system. Monitors site condition, practices, and procedures for compliance with health and safety requirements. Selects and implements corrective action and follow-up to ensure proper action has been taken. II. Essential Job Functions: A. Assist management in appropriate loss control and accident prevention measures to comply with TBA and plant mission and objectives. B. Ensure plant compliance with current OSHA and other federal, state, and local agency laws and regulations as they pertain to safety and environmental issues. 1. Act as plant liaison with governmental agencies and serves as the plant representative in case of injuries, inspections, etc. to correct deficiencies and minimize impact on the plant. 2. Act as plant liaison with insurance carriers, third party administrators, parent companies, and professional safety and health providers for audits, training, hygiene sampling, etc. 3. Attend necessary seminars and training to maintain and update skills in industrial safety and federal and state occupational safety and health laws and regulations. C. Develop, implement, and manage safety policies, programs, and procedures that will reduce frequency and severity of personal injuries and illnesses. 1. Develop and implement safety policies and procedures based on program needs, laws and regulations, and TBA/TBJ standards. 2. Assist Group Leaders with the evaluation of safety problems and team members' safety recommendations and complaints. Recommend corrective measures accordingly. 3. Perform periodic safety and compliance audits including identifying and promptly informing management of compliance issues, safety risks, and improvement opportunities. 4. Perform accident investigations and implements countermeasures to prevent reoccurrence. Investigate incidents and unsafe working conditions, compiling statistical data and providing remedial actions to achieve effective accident and loss prevention. 5. Conduct risk assessments related to new equipment introductions and jobs performed (Job Hazard Analysis) including ergonomic evaluations and essential job function investigations to identify and recommend appropriate risk mitigation measures and standards for injury/illness prevention. 6. Coordinate all aspects of industrial hygiene programs by establishing baselines and developing systems that reduce workplace exposures. 7. Administer lockout/tagout, electrical safety, overhead crane safety, hearing protection, respiratory protection, hazard communication, hazardous waste operations (HAZWOPER), blood borne pathogens, emergency response, etc. programs. 8. Influence behavior and inspire commitment on the part of all team members in complying with safety standards and maintaining a safe work environment. D. Serve as plant safety and health coordinator. 1. Serve as principle source of information on safety and health of team members. 2. Coordinate Safety Committee and risk assessment activities. 3. Serve as Workers' Compensation administrator, process claims, and conduct related activities. 4. Maintain protocols with workers' compensation carrier regarding team member appointments, diagnosis, litigation, and injury investigation. 5. Correspond with workers' compensation attorney regarding litigations. 6. Coordinate post accident / injury care of team members. 7. Maintain required paperwork, records, and documentation related to accidents, injuries, and illnesses to comply with OSHA, state, and TBA standards. 8. Maintain safety and first aid supplies. 9. Develop and implement behavior based safety programs and recognition and incentives. 10. Maintains up-to-date information and regulatory postings on bulletin boards throughout the plant. E. Develop and deliver training and coaching for team members, contractors, and others on safety, security, and environmental issues to ensure skills competence, understanding of policies and procedures, and to maintain compliance with corporate, federal, state, and local regulations, directives, standards, policies, and procedures. 1. Develop and deliver safety, health, and environmental orientation to new hires, contractors, and others as required. 2. Conduct annual compliance training. 3. Conduct CPR/AED, first aid, and blood borne pathogen training as required. 4. Create and maintain the Safety Dojo. F. Lead and perform security and disaster protection activities. 1. Create appropriate safety standards, conduct tests/audits of system, coordinate fire/tornado drills, communicate risks/problem areas to management, and implement countermeasures. 2. Administer the fire protection program and system engineering to ensure compliance with fire safety and life safety regulations of local, state and federal jurisdictions. 3. Act as primary technical liaison with companies installing, testing, maintaining, and servicing fire alarm, fire extinguishing, and firefighting systems and equipment. 4. Perform in various roles on emergency response teams including first responder, technician, safety officer, and incident commander. G. Administer the construction safety and security programs for modifications and expansion projects and processes through coordination with TBA Production Engineering and their suppliers and contractors. Includes conducting equipment safety reviews in buy-off procedure. H. Conduct periodic inspections of plant machinery, equipment, and working conditions to ensure conformance to appropriate safety and health standards and regulations. I. Maintain accurate daily, weekly and monthly safety and health metrics reporting to onsite management teams and corporate based reporting systems. J. Lead and manage all ISO14001 and related environmental activities. III. Minimum Qualifications/Requirements: Education: • Bachelor's Degree in Safety, Environmental Science, Industrial Hygiene, Engineering or related field required, or an equivalent combination of education and experience. • Certification as Occupational Safety and Health Technician (OSHTEC), Associate Safety Professional (ASP), Certified Safety Professional (CSP), or Certified Industrial Hygienist (CIH). Experience: • Minimum of 4 years diversified experience in safety, loss prevention, emergency response management, consulting, supervision, and administration in a manufacturing environment required (preferably automotive). • Experienced in emergency response and be able to maintain current First Aid and CPR certificates. • Previous exposure to a multicultural office environment preferred. • Toyota Tier 1 or other OEM Tier 1 automotive parts production experience is a plus. Personal/Technical Skills: • Must have a basic knowledge of regulatory requirements including federal and state safety and health laws (e.g., OSHA, EPA, DOT, EPA Risk Management Plans, and Industrial Hygiene). • Must have an understanding of ergonomic principles and company safety procedures, regulations and requirements. • Basic math skills. • Strong leadership qualities. • Excellent problem solving skills. • Effective time management skills. • Strong customer service orientation. • Strong organization and planning skills. • Ability to adopt a self-directed work style. • Hands-on, self-starter with a strong work ethic. • Ability to compile effective and concise visual reports. • Ability to train and transfer knowledge to plant personnel. • Must have demonstrated ability to prioritize and multi-task. • Good collaboration, interpersonal, and communication skills. • Ability to work in a fast-paced, multicultural team environment. • Develop team member relations centered on trust and teamwork. • Ability to work with multiple departments and prioritize activities. • Ability to maintain on call flexibility to control abnormal conditions. • Excellent project skills and ability to coordinate multiple projects and programs. • Ability to maintain confidentiality in matters involving security and/or personnel issues. • Must be able to work a fixed or rotating shift schedule, including daily or weekend overtime. • Ability to clearly communicate and work well with TBA corporate and plant team members at all levels. • Demonstrate a personality that works in cooperation with other departments towards building a sense of company teamwork. • Thorough understanding and working knowledge of TBA's organization, automotive plants and processes/principles, company products, trade terminology, and manufacturing processes, tooling and equipment, and machine operation is a plus. Language Skills: • Strong verbal and written communication skills in English. • Japanese, Spanish, and/or Portuguese would be helpful. Computer/Software: • Solid working knowledge and experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS PowerPoint, Outlook, Internet, etc.). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: Standard automotive plant environment with moderate noise level. PPE (Personal Protective Equipment) such as safety glasses, steel toe shoes, hearing protection, etc. may be required in engineering, manufacturing, or industrial areas. Personal attire standards may apply. Travel: Must be able to travel 0-40% of the time. V. Physical Demands: Ability to sit and work on a computer for extensive periods of time is required. While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time (e.g., during safety audits) and may be occasionally required to lift up to 30 pounds. The ability to travel by automobile and airplane are both required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE Toyota Boshoku America is an equal opportunity employer and considers applications for all positions without regard to race, sex, religion, color, national origin, pregnancy, genetic information or any other characteristic protected by applicable law. If you require a reasonable accommodation to apply for a posted position, please email us at .

EHS Specialist

<h3>Job Description</h3>
Job Description
Customer Service Representative Ayers Basement Systems is a regional leader in foundation repair and waterproofing, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day. How you will create impact:
<ul>
<li>Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.</li>
<li>Share our services and illuminate how they can transform the challenges customers face in their homes.</li>
<li>Arrange and schedule installation and service appointments for our dedicated sales and service teams.</li>
<li>Accurately document discussions, including notes and pictures related to our customers' needs.</li>
</ul>
 What makes you stand out:
<ul>
<li>Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).</li>
<li>Proven history of customer service at the same company.</li>
<li>Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.</li>
<li>A combination of education and experience that shows a proven track record in this field. </li>
<li>Enjoys working in a high-pressure, fast-paced environment.</li>
<li>Experience in CRM systems, handling logistics, scheduling, and managing calendars.</li>
</ul>
 What you can expect:
<ul>
<li>A positive and thriving work culture – Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024.</li>
<li>No cold calling – all leads are provided to you.</li>
<li>A starting hourly rate of $20-24 per hour</li>
<li>A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)</li>
<li>1-2 Saturdays a month (9am-1pm)</li>
<li>Full benefits (health, dental, vision)</li>
<li>401k Plan</li>
<li>PTO and holidays off</li>
<li>Ability to pass a pre-employment background check and drug screening.</li>
</ul>
 Other known titles:
<ul>
<li>Customer Experience Representative</li>
<li>Call Center Representative</li>
<li>Client Services Specialist</li>
<li>Membership Coordinator</li>
<li>Member Services Specialist</li>
<li>Customer Support</li>
<li>Member and Guest Services</li>
</ul>
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Customer Care Coordinator

<h3>Job Description</h3>
Job Description
Octagos Health is a dynamic and rapidly growing healthcare technology company dedicated to improving patient outcomes through advanced healthcare solutions. We are seeking a dedicated and compassionate Patient Care Coordinator to manage communications with patients via email, chat, and phone calls. This role is crucial for ensuring excellent patient care, addressing inquiries, and providing accurate and timely information to patients and their families.
 
Key Responsibilities:
<ul>
<li>
Respond promptly to patient inquiries through emails, chat platforms, and phone calls.
</li>
<li>
Address patient concerns, schedule appointments, and provide follow-up information as needed.
</li>
<li>
Coordinate with healthcare providers and departments to relay messages and ensure continuity of care.
</li>
<li>
Maintain detailed and accurate records of patient communications in accordance with organizational protocols and HIPAA compliance.
</li>
<li>
Educate patients on connection status of their device and other administrative processes.
</li>
<li>
Handle sensitive patient information with confidentiality and empathy.
</li>
<li>
Escalate complex medical inquiries or complaints to appropriate personnel.
</li>
<li>
Provide exceptional customer service to enhance patient satisfaction.
</li>
</ul>
 
Qualifications:
<ul>
<li>
High school diploma or equivalent (Bachelor’s degree preferred).
</li>
<li>
Prior experience in customer service, healthcare administration, or a related field.
</li>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Proficiency in using communication tools, including email systems, chat platforms, and phone systems.
</li>
<li>
Strong organizational skills and attention to detail.
</li>
<li>
Ability to multitask and remain calm under pressure.
</li>
<li>
Familiarity with medical terminology and electronic health record (EHR) systems is a plus.
</li>
<li>
Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.
</li>
<li>
The preferred candidate is bilingual (Spanish). 
</li>
<li>
Schedule is 8 am to 5 pm CST. 
</li>
</ul>
 
Skills:
<ul>
<li>
Empathy and patience in dealing with diverse patients.
</li>
<li>
Problem-solving skills and the ability to think critically.
</li>
<li>
Team-oriented approach with a focus on collaboration and communication.
</li>
</ul>
 
Why Join Octagos Health?
<ul>
<li>
Innovative Environment: Be part of a forward thinking company that is shaping the future of healthcare.
</li>
<li>
Growth Opportunities: Take advantage of opportunities for professional growth and advancement.
</li>
<li>
Collaborative Culture: Work in a supportive and collaborative environment where your contributions are valued.
</li>
<li>
Competitive Compensation: Receive a competitive salary and benefits package.
</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview:
The Customer Care Coordinator is responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Coordinator will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.
 
Essential Job Functions:
• Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
• Answer incoming telephone calls from referral sources and customers
• Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
• Verify insurance eligibility and coverage
• Provide exceptional customer service while speaking on the phone
• Complete member intake, create and schedule orders accurately based on established quality assurance standards
• Ensure data is entered accurately and in a time-sensitive manner
• Inform patients of applicable copays, financial obligations, purchase vs rental options
• Completely document patients’ account with proper notes and account updates
• Follow up on all open tasks in a timely manner
• Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
• Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
• Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
• Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
• Reports to work daily, on time, and ready to work
• Must participate in mandatory on-call and call-back program to respond to emergencies
 
Requirements:
Minimum Qualifications:
• High school diploma or equivalent required
• Call center or medical / healthcare environment experience preferred
• Excellent listening skills and communicate in an empathetic manner
• Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)
• Ability to communicate professionally and tactfully, both orally and in writing.
• Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
• Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
• Must be available to work evenings, weekends, and holidays if needed
 
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
Environment: Standard office setting; tasks are regularly performed without exposure to adverse environmental conditions; frequent interaction with staff and the general public. The role requires that you wear a headset, take 40-50 calls per day (at times back-to-back), access and work within multiple systems while addressing callers’ concerns in real time.
Physical: Incumbents require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; light lifting, carrying, pushing and pulling; ability to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction.

CUSTOMER CARE COORDINATOR

<h3>Job Description</h3>
Job Description
Join Our Award-Winning Team and Make a Difference!
Location: Grand Rapids Job Type: Full-Time Salary: $19.50- $23
Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented&nbsp;Customer Service Representative/Administrative Assistant&nbsp;to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you!
What You’ll Love About Working Here:
<ul>
<li>Joining an excellent team and culture&nbsp;- Our employees love working here!</li>
<li>A Top Workplace&nbsp;– Voted&nbsp;Top Workplace 2024&nbsp;and recipient of the&nbsp;2024 BBB Torch Award for Ethics&nbsp;– come work with the best!</li>
<li>Health, Dental, and Vision Insurance&nbsp;– We care about your well-being!</li>
<li>401k with Company Match&nbsp;– Plan for your future while we support you.</li>
<li>Paid Time Off and Paid Holidays&nbsp;– Rest and recharge when you need it.</li>
<li>Life Insurance&nbsp;– Both Paid and Voluntary options.</li>
<li>Employee Assistance Program&nbsp;– We’re here for you, personally and professionally.</li>
</ul>
How You’ll Make an Impact:
As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include&nbsp;inbound and outbound calls, scheduling appointments, and assisting with administrative duties&nbsp;to ensure seamless service for our clients.
Here's what you'll be doing:
Appointment Scheduling &amp; Customer Care:
<ul>
<li>Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.</li>
<li>Call customers to schedule&nbsp;generator maintenance, ensuring their power stays uninterrupted. You’ll help us honor our promise of protecting them against power outages!</li>
<li>Make calls to&nbsp;notify customers&nbsp;about important generator updates, allowing us to stay ahead of potential issues.</li>
</ul>
Payment Collection &amp; Follow-Up:
<ul>
<li>Make outbound calls to&nbsp;collect payments&nbsp;on completed services, ensuring a smooth transaction and keeping our accounts up to date.</li>
</ul>
Optimizing Schedules &amp; Administrative Support:
<ul>
<li>Optimize the daily schedule&nbsp;by considering geography, technician skills, and appointment priorities – your coordination will keep things running like clockwork!</li>
<li>Handle&nbsp;office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.</li>
<li>Assist with managing&nbsp;inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.</li>
</ul>
Sales Support &amp; Lead Conversion:
<ul>
<li>Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.</li>
</ul>
Communication Excellence:
<ul>
<li>Follow up with customers after service appointments to&nbsp;gather feedback&nbsp;and ensure they’re delighted with the work completed.</li>
<li>Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.</li>
</ul>
What Makes You a Great Fit:
<ul>
<li>Excellent communication skills&nbsp;– You can easily engage with customers and internal teams, both over the phone and through written communication.</li>
<li>Organized &amp; Detail-Oriented&nbsp;– You know how to manage multiple tasks and prioritize efficiently to get things done.</li>
<li>Tech-Savvy&nbsp;– Comfortable with Microsoft Office and learning new systems.</li>
<li>Problem-Solver&nbsp;– You thrive in finding solutions and enjoy helping customers with their challenges.</li>
<li>Team Player&nbsp;– You know how to collaborate with others while working independently to achieve your goals.</li>
<li>Experienced Dispatcher&nbsp;- You have experience scheduling and dispatching skilled workers in the field</li>
</ul>
If you're passionate about providing excellent service and want to be part of a company that values its team and customers alike,&nbsp;apply today&nbsp;and help us continue to exceed expectations!
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<h3>Job Description</h3>
Job Description
Job Description:
 
Create a “wow” experience for every customer daily. This position aims to provide an exceptional customer experience through elite customer service with professionalism and personalization. The person must be friendly, respectful, and interactive with customers, doctors, nurses, case workers, insurance representatives, and billing agents. They will represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand at all times. 
Accountability: 
<ul>
<li>
Engage with customer upon entering the clinic with direct eye contact and conversation
</li>
<li>
Answer the phone promptly and with a smile
</li>
<li>
Call to schedule new patients and re-visits to ensure prescribed frequency using cluster booking
</li>
<li>
Send a request to the insurance center for verification/authorization through the G-drive Referral Status Spreadsheet
</li>
<li>
Check patient in WebPT on arrival and collect patient payment
</li>
<li>
Balance payment log with collections daily
</li>
<li>
Schedule out the entire POC with the patient on their first visit or when a new script is provided
</li>
<li>
Monitor auth board in G-Drive daily
</li>
<li>
Go into the reception area with the new patient and explain all registration paperwork including patient liability
</li>
<li>
Scan all registration information, script, cc of insurance card, and driver’s license in patients’ chart
</li>
<li>
Support patients with billing questions
</li>
<li>
Courtesy call IE patients the day prior to the eval
</li>
<li>
Communicate with referrals to collect script, demographic, and insurance information on patients
</li>
<li>
Work tasks daily
</li>
<li>
Send charts as requested to authorized recipients
</li>
<li>
Inform therapists of schedule changes throughout the day
</li>
<li>
Collect inventory of all supplies for the clinic weekly for ordering
</li>
<li>
Run Missed Notes Report at list 2 times a week and give to therapist
</li>
<li>
Review Delayed Claims Report every morning
</li>
<li>
Complete the Daily Stat Grid to create weekly targets
</li>
<li>
Maintain the % Prescribed Tracking Spreadsheet
</li>
<li>
Complete the Marketing Tracking Spreadsheet daily
</li>
<li>
Review and report to billing on monthly statement reviews
</li>
<li>
Maintain grid sheets daily
</li>
<li>
Monitor clinic for cleanliness and neatness continuously
</li>
<li>
Always maintain a paperless goal and a neat workspace
</li>
<li>
Always maintain HIPAA compliance
</li>
<li>
Attend and participate in Training Camps and company events
</li>
</ul>
Personality Traits
<ul>
<li>
Highly Organized
</li>
<li>
Friendly and interactive
</li>
<li>
Punctual 
</li>
<li>
Flexible 
</li>
<li>
Dedicated
</li>
</ul>
Dynamix Physical Therapy is an equal-opportunity employer. 
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. 
<ul>
<li>An extensive and thorough orientation program.</li>
<li>Paid Time Off (PTO).</li>
<li>Health, Dental, and Vision insurance; Life insurance; Prescription coverage.</li>
<li>A 401(k) retirement plan with company match.</li>
<li>Short and Long Term Disability.</li>
<li>Personal and Family Medical Leave.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are currently seeking a Customer Care Coordinator to join our team at Hold Family Dental Care. As a key member of our customer care team, you will be responsible for providing exceptional service to our patients and ensuring their needs are met efficiently and effectively.
Responsibilities:
<ul>
<li>Manage incoming calls and emails from patients regarding appointments, billing inquiries, and general questions</li>
<li>Schedule appointments and follow-up with patients to confirm their appointments</li>
<li>Assist patients with completing necessary paperwork and insurance forms</li>
<li>Coordinate with other departments to ensure smooth patient flow and resolve any issues that may arise</li>
<li>Maintain accurate and up-to-date patient records in our system</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in a customer service or healthcare setting preferred</li>
<li>Excellent communication and interpersonal skills</li>
<li>Strong organizational skills and attention to detail</li>
<li>Ability to multitask and prioritize in a fast-paced environment</li>
<li>Proficiency in Microsoft Office and experience with electronic medical records systems</li>
</ul>
If you are a team player with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dedicated team at Hold Family Dental Care!

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview:
 The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls. 
 
Essential Job Functions:
 · Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
· Answer high volume of incoming telephone calls from referral sources and customers
· Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
· Verify insurance eligibility and coverage
· Provide exceptional customer service while speaking on the phone
· Complete member intake, create and schedule orders accurately based on established quality assurance standards
· Ensure data is entered accurately and in a time-sensitive manner
· Inform patients and collect applicable copays, deductibles and balances
· Inform patients about financial obligations and purchase vs. rental options
· Completely document patients’ account with proper notes and account updates
· Follow up on all open tasks in a timely manner
· Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
· Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
· Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
· Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
· Reports to work daily, on time, and ready to work
· Must participate in mandatory on-call and call-back program to respond to emergencies
 
Requirements:
Minimum Qualifications:
 · High school diploma or equivalent required
· Minimum two years experience in a customer service
· At least one year of Call Center or medical / healthcare environment experience preferred
· Excellent listening skills and communicate in an empathetic manner
 · Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)
· Ability to communicate professionally and tactfully, both orally and in writing.
· Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
· Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
· Must be available to work evenings, weekends, and holidays if needed
 
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
Environment: Standard office setting; tasks are regularly performed without exposure to adverse environmental conditions; frequent interaction with staff and the general public. The role requires that you wear a headset, take 40-50 calls per day (at times back-to-back), access and work within multiple
systems while addressing callers’ concerns in real time.
 
Physical: Incumbents require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; light lifting, carrying, pushing and pulling; ability to verbally communicate to exchange information.
 
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
 
Hearing: Hear in the normal audio range with or without correction.

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview:
 The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls. 
 
Essential Job Functions:
 · Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers
· Answer high volume of incoming telephone calls from referral sources and customers
· Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
· Verify insurance eligibility and coverage
· Provide exceptional customer service while speaking on the phone
· Complete member intake, create and schedule orders accurately based on established quality assurance standards
· Ensure data is entered accurately and in a time-sensitive manner
· Inform patients and collect applicable copays, deductibles and balances
· Inform patients about financial obligations and purchase vs. rental options
· Completely document patients’ account with proper notes and account updates
· Follow up on all open tasks in a timely manner
· Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
· Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
· Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
· Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
· Reports to work daily, on time, and ready to work
· Must participate in mandatory on-call and call-back program to respond to emergencies
 
Requirements:
Minimum Qualifications:
 · High school diploma or equivalent required
· Minimum two years experience in a customer service
· At least one year of Call Center or medical / healthcare environment experience preferred
· Excellent listening skills and communicate in an empathetic manner
· Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)
· Ability to communicate professionally and tactfully, both orally and in writing.
· Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus
· Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer
· Must be available to work evenings, weekends, and holidays if needed
 
Physical Demands and Working Environment
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
 
Environment: Standard office setting; tasks are regularly performed without exposure to adverse environmental conditions; frequent interaction with staff and the general public. The role requires that you wear a headset, take 40-50 calls per day (at times back-to-back), access and work within multiple
systems while addressing callers’ concerns in real time.
 
Physical: Incumbents require sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard; light lifting, carrying, pushing and pulling; ability to verbally communicate to exchange information.
 
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
 
Hearing: Hear in the normal audio range with or without correction.

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