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Regulatory and Contract Compliance Specialist (Contracts Specialist Sr) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Regulatory and Contract Compliance Specialist (Contracts Specialist Sr) and help shape the future of healthcare where you'll be an integral part of our Contracting team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework. 
<ul>
<li> If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. </li>
</ul>
 You will support the development, implementation and ongoing monitoring of the Contracting department's regulatory compliance activities and ensure department policy and procedure updates. You will be responsible for analyzing and interpreting regulatory requirements issued by the Centers for Medicare and Medicaid Services (CMS) and Department of Healthcare Services (DHCS).You will monitor policy updates, DHCS All Plan Letters (APLs) and other regulatory guidance to assess operational impacts. You will recommend appropriate actions to Contracting leadership and support implementation activities to ensure full compliance within the department's policies, procedures, workflows and provider contract templates. You will track department activities and complete required documentation to demonstrate compliance and obtain necessary approvals from the Regulatory Affairs Compliance (RAC) department. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Interacts with staff and leadership to analyze, identify and make recommendations to the Contracting department's policies, procedures and processes pursuant to obligations imposed by CMS, DHCS or other regulatory agencies.</li>
<li>Collaborates with the RAC department to implement regulatory requirements, update policies and procedures, and coordinate department activities as needed.</li>
<li>Tracks and reports on department activities to demonstrate compliance with regulatory updates and company policies.</li>
<li>Leads and monitors multiple small to medium sized projects under tight timelines simultaneously.</li>
<li>Collaborates closely with Contracting leadership on multiple department projects; keeps leadership informed on progress, issues and status of new contracts, policies and regulatory requirements.</li>
<li>Prepares summaries and detailed reports regarding contracted provider network(s) and assigned projects as needed. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Associate degree PLUS 4 years of experience in the health care field interacting with members, physicians, medical groups, health plans or regulatory agencies, overseeing administrative updates, data analytics or provider relations activities required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Managed care contracting, provider relations or grant writing experience. </li>
<li>Regulatory agency experience. </li>
<li>Project leader experience. </li>
<li>Network operations experience managing provider claims, capitation, network expansion or development.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 310 - $72,096 - $115,353 ($34.66 - $55.4582). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6822034&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 31, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6822034" target="_blank">https://jobs.caloptima.org/jobs/regulatory-and-contract-compliance-specialist-contracts-specialist-sr-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-58d6a7b47fde3a4a97d18824fbf37d4f

Regulatory and Contract Compliance Specialist (Contracts Specialist Sr)

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview: Monday-Friday 11:00am-7:30pm- - Bilingual Spanish PLUS
The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.
Essential Job Functions:
<ul>
<li>Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers</li>
<li>Answer high volume of incoming telephone calls from referral sources and customers</li>
<li>Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company</li>
<li>Verify insurance eligibility and coverage</li>
<li>Provide exceptional customer service while speaking on the phone</li>
<li>Complete member intake, create and schedule orders accurately based on established quality assurance standards</li>
<li>Ensure data is entered accurately and in a time-sensitive manner</li>
<li>Inform patients of applicable copays, financial obligations, purchase vs rental options</li>
<li>Completely document patients’ account with proper notes and account updates</li>
<li>Follow up on all open tasks in a timely manner</li>
<li>Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement</li>
<li>Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity</li>
<li>Work with patients, insurance companies, payors, and physicians to ensure all documentation is received</li>
<li>Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership</li>
<li>Reports to work daily, on time, and ready to work</li>
<li>Must participate in mandatory on-call and call-back program to respond to emergencies</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent required</li>
<li>Minimum two years experience in a customer service</li>
<li>At least one year of Call Center or medical / healthcare environment experience</li>
<li>Excellent listening skills and communicate in an empathetic manner</li>
<li>Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)</li>
<li>Ability to communicate professionally and tactfully, both orally and in writing.</li>
<li>Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus</li>
<li>Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer</li>
<li>Must be available to work evenings, weekends, and holidays if needed</li>
</ul>

CUSTOMER CARE COORDINATOR

<h3>Job Description</h3>
Job Description
We are seeking a Customer Care Coordinator to join our busy Administrative team!&nbsp;You will be responsible for&nbsp;helping&nbsp;customers by scheduling, providing product and service information, and resolving&nbsp;technical issues. &nbsp;
Department &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Admin / Finance &nbsp;
Summary &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer liaison, answer phones, answer questions and effectively solve problems. Schedule appointments and supervise the appointment schedule daily, weekly, and monthly.&nbsp;Enter invoices, payments and deposits into QuickBooks.&nbsp;Ensure all client and internal communication is accurate, thorough, and complete.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Reports To &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office Manager
Core Values &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Integrity
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accountability
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reliability
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical Excellence
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Cooperation
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Can-do Attitude
Requirements&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Education &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma &nbsp;&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certification(s)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;NFI Hearth Design or Gas or Wood Specialist or CSIA CCS 
 (training and testing is employer paid)
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 Years in Office/Administration
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Skills / Abilities &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven Customer Relation Skills – Positive &amp; professional demeanor
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work with clients and coworkers
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong Work Ethic and Sense of Personal Accountability
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Diligent, detail-oriented, and ability to multi-task
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to plan and prioritize changes/conditions/situations
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage multiple and simultaneous timelines
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in MS Word / Excel / Outlook / QuickBooks
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written &amp; verbal communication skills
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Use of specific sales strategies and techniques&nbsp; &nbsp;&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Physical Minimums &nbsp;&nbsp;Work in Office approx. 5 1⁄2 days per week – approx. 8 hours per day.
 Occasionally work with Lead Technicians at customer homes for hands-
 on training
 Mental Capacities &nbsp;&nbsp;&nbsp;&nbsp; Excellent time management skills
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness and ability to make decisions and work under pressure
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong customer service skills
Working Conditions &nbsp; 95 % Office Environment, 5% ‘Ride-Alongs’ with Operations for Training&nbsp;
Essential Functions &nbsp;&nbsp;
<ul>
<li>
<ul>
<li>Handle all incoming phone calls, online inquiries, and voicemails</li>
<li>Provide&nbsp;information about the products and services</li>
<li>Troubleshoot and resolve&nbsp;product issues and concerns</li>
<li>Document and update&nbsp;customer records based on&nbsp;interactions</li>
<li>Develop and maintain a knowledge&nbsp;base of the evolving products and services</li>
<li>Convert incoming leads into scheduled appointments</li>
<li>Maintain, schedule and prepare the appointments for daily operations</li>
<li>Daily data entry and management of invoices, payments, receipts, A/R</li>
<li>Create and review client documentation and files</li>
<li>Support on-site and off-site operations</li>
</ul>
</li>
</ul>
Measures of Performance &nbsp;&nbsp;&nbsp; S.M.A.R.T Goals and industry specific certifications
Duties and Assigned Tasks
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; General Office Duties:
<ul>
<li>
<ul>
<li>
<ul>
<li>Answer incoming phone calls, inquiries, and complaints</li>
<li>Work with customers to relieve concerns and issues</li>
<li>Receive mail - distribute it to the appropriate person or location</li>
<li>Appropriately file customer paperwork</li>
<li>Perform assigned office cleaning</li>
</ul>
</li>
</ul>
</li>
</ul>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Crew Schedule:
<ul>
<li>
<ul>
<li>
<ul>
<li>Convert incoming phone calls to scheduled service visits</li>
<li>Enter customer data and scheduling information into a CRM system</li>
<li>Effectively bridge communication between service crew and customers</li>
<li>Appropriately document appointments and ensure that all paperwork is completed</li>
<li>Coordinate with Office Manager &amp; Logistics to ensure all necessary parts and materials are ready for scheduled work</li>
</ul>
</li>
</ul>
</li>
</ul>
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Documentation:
<ul>
<li>
<ul>
<li>
<ul>
<li>Produce customer folders for new customers and locate return customer files</li>
<li>Create memorandums in CRM system as required</li>
<li>Review folders for previous repair documentation and notes about the client and their home</li>
<li>Appropriately file all customer folders</li>
</ul>
</li>
</ul>
</li>
</ul>
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quick Books Data Entry:
<ul>
<li>
<ul>
<li>
<ul>
<li>Enter customer invoices and payments into Quick Books</li>
<li>Receive money against open customer invoices</li>
<li>Work with Office Manager to collect open A/R and past due balances</li>
</ul>
</li>
</ul>
</li>
</ul>
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sales Proposals
<ul>
<li>
<ul>
<li>
<ul>
<li>Work with the GM, Sales Team, and other staff to generate sales proposals</li>
<li>Deliver and follow up on proposals to customers</li>
</ul>
</li>
</ul>
</li>
</ul>
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other
<ul>
<li>
<ul>
<li>
<ul>
<li>Obtain NFI Hearth Design or Gas or Wood Specialist or CSIA Certified Chimney Sweep within 1 year of employment (training and testing are employer paid)</li>
<li>Fill in as required by Office Manager and General Manager</li>
<li>Attend to showroom/retail store needs when required</li>
<li>Ensure Safe Work Practices are always followed</li>
</ul>
</li>
</ul>
</li>
</ul>
Company DescriptionSpecialty Hearth Retailer - We sell, install, service all types and brands of hearth appliances (wood, gas, pellet) 
<h3>Company Description</h3>
Specialty Hearth Retailer - We sell, install, service all types and brands of hearth appliances (wood, gas, pellet)

Customer Care Coordinator

<h3>Job Description</h3>
Job DescriptionCustomer Care Coordinator
Location: Boulder, CO - Hybrid (2-3 days remote) Travel: Required travel 5-10 days per month for conferences Type: Full Time Compensation: $40-45K Annualized
About Us
Longevity Launch Labs, or as we call it, Launch, is a first-of-its-kind innovation hub in the longevity and cellular medicine space. We partner with visionary clinicians, scientists, and entrepreneurs to bring the next generation of longevity products and services to life. From cutting-edge supplements and startup launches to physician education and clinical distribution, we work across sectors to accelerate meaningful impact in human health.
We're a lean, high-functioning team behind multiple business units and early-stage ventures - and we're just getting started. If you're energized by the idea of working side-by-side with the founders, getting a front-row seat to groundbreaking projects, and being part of a mission-driven company creating the future of health, this could be the role for you.
Our current customer ecosystem includes:
<ul>
<li>OHP Health - our direct-to-consumer, clinically curated supplement store.</li>
<li>Longevity Launch Labs Pro (LPro) - our practitioner marketplace for wholesale access to exclusive, science-backed products such as Endotelio 1-MNA, KenetikPro Clinical Ketones, and Aevum Cell Restore Pro.</li>
</ul>
Overview
We're looking for a Customer Care Coordinator who loves people, science, and service in equal measure. You thrive on creating excellent experiences, helping customers make informed decisions, and ensuring every touchpoint reflects our hospitality-centric standard of care - all while educating on basic principles of health and wellness.
This role blends customer service, education, and light health coaching, serving as the front line of communication for both our direct-to-consumer (DTC) customers and partner providers and clinics. You'll manage support tickets, respond to inquiries, and proactively reach out to customers - all while helping them navigate our product lines with confidence. You'll support our partner clinic (B2B) practitioners through educating on our LPro products at conferences and gathering feedback on clinical applications and success stories.
If you're passionate about wellness, enjoy explaining science in an approachable way, and want to help others feel cared for through meaningful connection and guidance, this role is for you.
Key Responsibilities
Customer Service &amp; Support
<ul>
<li>Serve as the primary contact for DTC customer inquiries via email, phone, and our ticketing system.</li>
<li>Manage and resolve customer support tickets (DTC and B2B) promptly and professionally, ensuring timely follow-up and satisfaction.</li>
<li>Troubleshoot order, subscription, or fulfillment issues, coordinating with our 3PL (ShipBob) as needed.</li>
<li>Ensure accurate, empathetic, and science-informed communication in every customer interaction.</li>
</ul>
Customer Retention &amp; Relationship Management
<ul>
<li>Proactively reach out to subscribers, paused customers, or those off reorder cadence to check in and re-engage.</li>
<li>Maintain a positive rapport with existing customers to encourage ongoing loyalty.</li>
<li>Capture and share customer feedback, identifying common questions or challenges, along with positive comments and anecdotes, to inform internal improvements.</li>
<li>Support retention campaigns and personalized outreach efforts in collaboration with our eCommerce and B2B teams.</li>
</ul>
Educational &amp; Product Guidance
<ul>
<li>Provide education-driven support on nutraceutical and dietary supplement selection, proper usage, and formulation distinctions (e.g., liposomal vs. traditional).</li>
<li>Maintain a strong working knowledge of all products across OHP Health and Longevity Launch Labs.</li>
</ul>
<ul>
<li>Develop and evolve a foundational understanding of the cellular pathways involved in product function.</li>
<li>Communicate product science and benefits clearly and accurately to both practitioners and end-users.</li>
<li>Contribute to educational content such as FAQs, product guides, video trainings, or email responses to common questions.</li>
<li>Support in developing educational marketing emails and materials to stay engaged with customers.</li>
</ul>
B2B Partner &amp; Event Support
<ul>
<li>Support B2B customer engagement with consistent outreach to practitioner accounts, helping maintain relationships, identify needs, and promote smooth ordering, reorders, and patient product education.</li>
<li>Follow up on clinical referrals to assist patients in selecting the right OHP Health products.</li>
<li>Represent Launch and OHP at conferences and events by supporting exhibiting/running a booth, product demos, and attendee engagement.</li>
</ul>
Operational &amp; Process Coordination
<ul>
<li>Keep data clean and accurate across Shopify, ReCharge, and HubSpot systems.</li>
<li>Collaborate internally to improve workflows, automation, and reporting related to customer care.</li>
<li>Track customer service metrics (ticket volume, response time, satisfaction, retention trends) to identify opportunities for enhancement.</li>
<li>Contribute entrepreneurial ideas for ongoing opportunities and improvements, including the potential to build and engage customer communities in deeper, more meaningful ways.</li>
</ul>
Who You Are
<ul>
<li>You genuinely enjoy helping people and excel at making others feel heard, understood, and supported.</li>
<li>You're curious about science and health, eager to learn the "why" behind our products.</li>
<li>You're a problem-solver who thrives in fast-moving, startup environments and takes ownership of outcomes.</li>
<li>You're organized and tech-savvy, with experience using platforms like Shopify, HubSpot, ReCharge, Slack, or similar.</li>
<li>You are comfortable with basic data and directory management, organization, and analysis. </li>
<li>You balance professionalism with warmth - delivering information in a caring, human way.</li>
</ul>
Bonus: Background in wellness, nutrition, hospitality, or e-commerce customer success is a plus.
Compensation &amp; Benefits
<ul>
<li>Full-Time, W2 Employment</li>
<li>Competitive salary commensurate with experience</li>
<li>PTO, Sick Leave &amp; Paid Company Holidays (including a full week off at year-end)</li>
<li>Health Optimization Perks: </li>
<ul>
<li>OHP and LPro supplements at cost</li>
<li>Access to the Boulder Longevity Institute Human Optimization Academy</li>
<li>Access to select trainings, resources, or materials available through our partner Boulder Longevity Institute.</li>
<li>Note: Traditional health insurance is NOT provided (Optional Insurance Resource available for employees who wish to pursue external coverage independently.)</li>
</ul>
<li> Growth opportunities within Longevity Launch Labs' expanding ecosystem</li>
</ul>
To Apply: 
Send a cover letter and resume to <a href="mailto:careers@longevitylaunch.com" target="_blank">careers@longevitylaunch.com</a>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
POSITION SUMMARY: 
The Customer Care Coordinator serves as the first line of support for all inquiries via phone and email for the Girl Scouts of Gateway Council. This position is responsible for providing the highest level of customer service to all members and customers, both external and internal. A significant portion of this role uses a database to maintain accurate customer records, complete detailed technical processes, and provide support to customers. A desire to consistently provide positive and impactful interactions with customers is required. 
The Customer Care Coordinator works collaboratively with teams across the council to ensure the success of the council’s goals and objectives. 
Essential Duties and Responsibilities: 
<ul>
<li>Maintains a customer-centric environment in all interactions by answering inquiries, clarifying needs, researching information and delivering timely, accurate responses. </li>
<li>Provides in-office customer service support at the front desk and retail shop two days per week. </li>
<li>Accurately processes membership registrations and renewals, cookie program access, event registrations and cancellations, retail sales and supports financial assistance requests. </li>
<li>Monthly data clean up completed as designated by GSUSA’s monthly/quarterly data quality dashboard as assigned. </li>
<li>Provides support for additional seasons and projects throughout the membership year. Including but not limited to expert knowledge of product program technology platforms, support for ongoing data cleanup projects, gsEvents registration platform, gsLearn training platform, knowledge article management, background check management, and seasonal phone campaigns. </li>
<li>Follows standard operating procedures for consistent data entry in all member accounts. Adheres to internal documented processes to ensure data quality. </li>
<li>Engages in daily problem-solving and provides solutions by accessing all available resources. </li>
<li>Manages the primary council case queue serving as Tier 1 case and phone management support for all inbound inquiries and manages the escalation of Tier 2+ cases to appropriate subject matter experts. </li>
<li>May be designated to take specific projects or duties as assigned by COO. </li>
<li>Keeps current on organizational knowledge and best practices by participating in Gateway staff training, volunteer training, GSUSA webinars and chatter groups, professional development via gsLearn, and utilizing gsConnect. </li>
<li>Enhances the organization’s reputation by providing positive and timely customer experience and ensuring a strong and effective volunteer support system for every member. </li>
<li>Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude. </li>
<li>Performs other duties as necessary or assigned.</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Excellent communication skills and the ability to build relationships and work with individuals of diverse backgrounds and ages. </li>
<li>Strong communication and presentation skills that attract, and appeal to, diverse audiences. </li>
<li>Superior time management skills to maximize productivity, and adherence to performance goals. </li>
<li>Willingness to promote visibility and credibility of Girl Scouting in the community, within compliance with our brand standards. </li>
<li>Understanding and acceptance of the Girl Scout promise, law, beliefs, and principles </li>
<li>Ability to work independently with minimal oversight, take initiative, and effectively monitor process hand-off to other departments. </li>
<li>Ability to work a flexible schedule including evenings and weekends. </li>
<li>Travel throughout council jurisdiction up to 10% of the time. </li>
<li>Capability to provide own transportation and maintain valid operator license.</li>
</ul>
Education and Experience:
<ul>
<li>Associate degree or higher or two years of customer service experience. </li>
<li>Basic understanding of Salesforce and Looker software platforms, or familiar with another CRM platform. </li>
</ul>
Physical Requirements: 
<ul>
<li>The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand: </li>
<li>Prolonged periods sitting at a desk and working on a computer. </li>
<li>Operate office equipment manually. </li>
<li>Must be able to lift and/or move up to 25 pounds at times.</li>
</ul>
Core Job Competencies: 
<ol>
<li>Effective Communications </li>
<li>Work Quality </li>
<li>Knowledge </li>
<li>Adaptability </li>
<li>Proactive Initiative </li>
</ol>
*Registration as a member of Girl Scouts of Gateway Council required 
 Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Care Coordinator to join our team! You will be responsible for helping customers by scheduling routine service, keeping customer information current, and serving as a liaison between the client and field technicians. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide information about the products and services</li>
<li>Document and update customer records based on interactions</li>
<li>Develop and maintain a knowledge base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service is certainly helpful but not a necessity</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Note:
<ul>
<li>We have found that Enneagram 2's are typically suited well for this position</li>
</ul>
Company DescriptionPruett Air Conditioning is a premier HVAC company in the heart of Middle Georgia. 
<h3>Company Description</h3>
Pruett Air Conditioning is a premier HVAC company in the heart of Middle Georgia.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 We are seeking a friendly and service-oriented Customer Care Coordinator to join our team! Our Customer Care Coordinator is dedicated to providing an exceptional experience for every client, as a consultant for our clients' experience of our luxury products and full sales cycle, both in store and online. You'll be the point person for online customer care and orders. This includes organizing &amp; tracking in store and online orders, managing &amp; maintaining your own personal sales, adjusting your sales strategies accordingly, and building individual experiences and lasting relationships with some of the best clients in the world. Our Customer Care Coordinator operates in a fast-paced environment and are the engines which drive the company, so you'll have the opportunity to have a clear impact on our growth while developing your client care skills. - Manage, maintain, and close sales in store and online - Lead client experience online. - Contribute to inventory/system accuracy. - Become point person for web order fulfillment &amp; order/shipping issue resolution. - Seek ways to improve customer experience. - Utilize sales strategies &amp; problem-solving techniques. - Create a one-on-one experience reflecting our luxury brand. - Demonstrate responsibility &amp; accountability for individual &amp; team goals. Schedule: - 8 hour shifts - 5 days a week - on site (at our Mission location) About You: - Bachelors Degree or equivalent preferred. - Sales skills &amp; experience working in a retail environment (jewelry experience is a plus) - Desire to connect, solve problems, create lasting positive experiences - Excellent professional verbal and written communication - Strong attention to detail - Ability to adhere to &amp; implement security policies and procedures regarding high value products - Ability to think critically and adapt quickly in a flexible work environment - Exceptional time management skills and accountability - Team-oriented &amp; collaborative worker - Eagerness to learn &amp; desire to grow - Interests in earth-responsible products - An interest in socially and environmentally responsible organizations and products

<h3>Job Description</h3>
Job Description
Through a relentless pursuit of excellence, Dynamix worked its way into becoming the physical therapy leader in West Tennessee. Since 2009, Dynamix has opened 13 clinics with plans to open more in the future. In 2019 and 2020, Dynamix was included on the prestigious Inc. 5000 list of fastest growing companies in the US. Dynamix has also finished in the top three for the Ascend National Practice of the Year award multiple times. 
Core values and company culture set the tone for an elite work environment. All Dynamix team members are held to the highest ethical and performance standards. The high standards allow the company to offer clients a “WOW” experience. 
As Dynamix moves forward, strategic and sustainable growth will further our mission to “go beyond in being the bright spot in our customers’ day while pursuing excellence in healthcare and service.” 
Job Description:
Create a “wow” experience for every customer daily. The goal of this position is to provide an exceptional customer experience
through elite customer service with professionalism and personalization. The person in this position must be friendly, respectful, and
interactive with customers, doctors, nurses, case workers, insurance representatives and billing agents. They will always represent
the Dynamix brand and assist the clinic by helping promote the Dynamix brand.
Accountability:
● Engage with customer upon entering clinic with direct eye contact and conversation
● Answer phone promptly and with a smile
● Schedule all walk-in/call-in customers immediately
● Enter customer on spreadsheet for verification/initial authorization
● Collect co-pay/co-ins upon arrival
● Balance payment log with collections daily for accuracy
● Schedule out the entire POC with the customer during first visit
● Enter customers on auth board in G-Drive for continued treatment authorization tracking
● Explain Conformation of Benefit including financial liability clearly
● Support customers with billing questions
● Call all scheduled IEs to confirm appointment the prior day
● Communicate with referrals to collect script, demographic and insurance information on customers
● Ensure POC is returned and signed by physician in a timely manner 
● Work tasks daily
● Print and mail charts as requested to authorized recipients
● Inform therapists of schedule changes throughout the day
● Collect inventory of all supplies for the clinic weekly for ordering
● Monitor clinic for cleanliness and neatness continuously
● Always maintain paperless goal and neat workspace
● Always maintain HIPAA compliance
● Attend and participate in Training Camps
● Participate in company events
Personality Traits
● Highly Organized
● Friendly and interactive
● Punctual
● Flexible
● Dedicated
Dynamix Physical Therapy is an equal opportunity employer. We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. 
<ul>
<li>An extensive and thorough orientation program.</li>
<li>Paid Time Off (PTO).</li>
<li>Health, Dental, and Vision insurance; Life insurance; Prescription coverage.</li>
<li>A 401(k) retirement plan with company match.</li>
<li>Short and Long Term Disability.</li>
<li>Personal and Family Medical Leave.</li>
</ul>

<h3>Job Description</h3>
Job Description
Huyett Customer Care Coordinator in an Evergreen Private Family Business
Compensation: starting salary of $53,000-66,000/yr
Build Bonds with Stakeholders Across America
While working in a team-based learning culture.
Huyett is a progressive and growing master distributor and manufacturer of industrial fasteners. We are seeking an energetic, action-oriented person who enjoys solving problems and building professional relationships as part of a team environment.&nbsp; We offer these benefits and more:
<ul>
<li>Triannual&nbsp;profit-sharing bonuses on top of salary.</li>
<li>401(k), with a generous employer match and a year-one full vestment.</li>
<li>Full benefits, including&nbsp;free health insurance option for non-tobacco users.</li>
<li>Best-in-class&nbsp;Company Health Club.</li>
<li>Generous paid-time-off policies, including paid holidays, bereavement, and parental leave.</li>
<li>Comprehensive on-boarding training program.</li>
<li>Great culture with supportive teammates.</li>
<li>Supportive managerial feedback.</li>
</ul>
This role spearheads a new development opportunity through effective new customer follow-up to nurture new business opportunities. No cold calls. You will work with customers to understand their business needs and optimize their continuous relationship with Huyett. This is a highly collaborative role where you will partner with teammates in Inside Sales, Marketing, E-Commerce, and Merchandising. B2B commerce so customers are pleasant and professional. &nbsp;Our schedule is a traditional Monday-Friday workday with no nights or weekends.&nbsp;Potential to move into more complex layers of Sales Operations such as: Strategic Quotes, Sales Engineering, and managerial roles, and may serve as the starting point to build out an entire team.
Ideal Qualifications:
<ul>
<li>Prior customer service experience</li>
<li>Effective communication and negotiation skills</li>
<li>Strong oral and written communication skills.</li>
<li>Sense of team play and care for peers and fellow team members</li>
<li>Competent administrative and personal organization skills.</li>
<li>Computer literacy with Microsoft Office programs experience.</li>
</ul>
Work Environment: Office setting with friendly, outgoing, team-oriented staff. Fast-paced, productive work environment. Occasional work in our manufacturing plant environment to interface with operations teammates.&nbsp; Potential future trade show support and 3 days’ travel not more than three times annually.&nbsp; Potential additional overnight travel to support product knowledge and professional development training.
EEOE: Huyett is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
Company DescriptionHuyett is a manufacturer and master distributor of industrial fasteners that leverages superior customer service, data analytics, e-commerce, and a direct sales force to realize significant competitive advantage. The firm currently has five locations in North America primarily serving the production fastener distribution market. With private ownership, this 110-year-old company bears leadership that is transparent and resourceful with open book management and profit sharing to team members. The firm has a rock-solid balance sheet and while fast-paced, is stable and will be here for the long run, absent of sell-out or market risks. 
<h3>Company Description</h3>
Huyett is a manufacturer and master distributor of industrial fasteners that leverages superior customer service, data analytics, e-commerce, and a direct sales force to realize significant competitive advantage. The firm currently has five locations in North America primarily serving the production fastener distribution market. With private ownership, this 110-year-old company bears leadership that is transparent and resourceful with open book management and profit sharing to team members. The firm has a rock-solid balance sheet and while fast-paced, is stable and will be here for the long run, absent of sell-out or market risks.

<h3>Job Description</h3>
Job DescriptionDescription:
Position Overview:
The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.
Essential Job Functions:
<ul>
<li>Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers</li>
<li>Answer high volume of incoming telephone calls from referral sources and customers</li>
<li>Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company</li>
<li>Verify insurance eligibility and coverage</li>
<li>Provide exceptional customer service while speaking on the phone</li>
<li>Complete member intake, create and schedule orders accurately based on established quality assurance standards</li>
<li>Ensure data is entered accurately and in a time-sensitive manner</li>
<li>Inform patients of applicable copays, financial obligations, purchase vs rental options</li>
<li>Completely document patients’ account with proper notes and account updates</li>
<li>Follow up on all open tasks in a timely manner</li>
<li>Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement</li>
<li>Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity</li>
<li>Work with patients, insurance companies, payors, and physicians to ensure all documentation is received</li>
<li>Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership</li>
<li>Reports to work daily, on time, and ready to work</li>
<li>Must participate in mandatory on-call and call-back program to respond to emergencies</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent required</li>
<li>Minimum two years experience in a customer service</li>
<li>At least one year of Call Center or medical / healthcare environment experience</li>
<li>Excellent listening skills and communicate in an empathetic manner</li>
<li>Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook)</li>
<li>Ability to communicate professionally and tactfully, both orally and in writing.</li>
<li>Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus</li>
<li>Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer</li>
<li>Must be available to work evenings, weekends, and holidays if needed</li>
</ul>

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