field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

Program/Policy Analyst Sr (Medi-Cal Compliance) CalOptima CalOptima Health is seeking a highly motivated Program/Policy Analyst Sr (Medi-Cal Compliance) to join our team. The Program/Policy Analyst Sr (Medi-Cal Compliance) will coordinate and maintain CalOptima Health's relationship with regulatory agencies and ensure CalOptima Health and its First Tier, Downstream and Related Entities (FDRs) comply with all appropriate standards, regulations, contractual provisions, federal waivers and laws. Specifically, the incumbent works to enhance and strengthen CalOptima Health's policy infrastructure, platform and strategies at the state level, including contract compliance, statutory and regulatory obligations with the Department of Health Care Services (DHCS). The incumbent requires the ability to complete a variety of independent detailed analyses, including the development, review and response to corrective action plans. The incumbent will be responsible implementing Corrective Action Plans (CAPs), supporting regulatory audits, validating regulatory guidance and developing regulatory communications for CalOptima Health stakeholders. The incumbent will interact with CalOptima Health's executives and department management, FDR's management, legal counsel and state and federal regulatory agencies. The incumbent will also support other key CalOptima Health staff on related projects. Position Information: 
<ul>
<li>Department: OOC - MediCal Regulatory Affairs &amp; Compliance </li>
<li>Salary Grade: 311 - $77,863 - $124,581 ($37.43 - $59.8947) </li>
<li>Work Arrangement: Full Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>85% - Program Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Works with all of CalOptima Health's departments in response to inquiries, problem-solving and promoting CalOptima Health's mission and message.</li>
<li>Assists in the management of CalOptima Health's daily relationship with the DHCS for CalOptima Health's Medi-Cal program.</li>
<li>Maintains open lines of communication to ensure the ongoing trust and confidence of regulators in the program and management.</li>
<li>Researches, analyzes and makes recommendations regarding the policy implications of major initiatives for CalOptima Health's Medi-Cal program, e.g., integration of new benefits and populations.</li>
<li>Works with business areas at all levels of leadership to validate regulatory communications from regulators impacting CalOptima Health's Medi-Cal program.</li>
<li>Supports process improvements for the Office of Compliance department.</li>
<li>Serves as a Medi-Cal regulatory subject matter expert and lead for CalOptima Health's compliance issues and investigations.</li>
<li>Supports management in the readiness, coordination, oversight and remediation of regulatory audits, including but not limited to validating business area submissions, additional audit requests and written daily reports.</li>
<li>Researches and responds in a professional manner to questions pertaining to the Medi-Cal program.</li>
<li>Works with the director and manager with interactions and responses to regulatory representatives on compliance-related issues as needed.</li>
<li>Reviews and retains working knowledge of Medi-Cal policies and procedures related to assigned programs and projects.</li>
<li>Assists in the creation of communications and strategic alliances with regulators.</li>
<li>Researches and keeps current on the local, state and federal health care environment and health policy, identifying issues that may impact CalOptima Health's Medi-Cal program.</li>
<li>Coordinates the maintenance of public program benefit updates for accurate and consistent application by CalOptima Health and its provider community.</li>
<li>Participates and represents CalOptima Health in meetings and calls with regulators and associations and summarizes key points and impact to CalOptima Health's Medi-Cal program as needed. </li>
<li>10% - Administrative Support</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Initiates, facilitates and promotes activities to foster compliance awareness and encourages the reporting of compliance issues within the organization and related entities. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in health services administration, public health, public policy or a related field PLUS 4 years of experience in government, public or government affairs role in health care compliance or health plan requirements required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Master's degree. </li>
<li>Experience working with regulatory agencies in California. </li>
<li>Experience with Medi-Cal regulatory requirements and/or compliance in the areas of Customer Service, Grievance &amp; Appeals, Quality Improvement, Case Management, Claims Administration and/or Utilization Management. </li>
<li>Certification in Healthcare Compliance (CHC) or other compliance related certifications such as Certified Compliance and Ethics Professional.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>n/a</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6296744&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 25, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6296744" target="_blank">https://jobs.caloptima.org/jobs/program-policy-analyst-sr-medi-cal-compliance-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-c10c0223e159b943b7243c210753f920

Program/Policy Analyst Sr (Medi-Cal Compliance)

Director, Medicare Program Development (Director III) CalOptima CalOptima Health is seeking a highly motivated Director, Medicare Program Development (Director III) to join our team. The Director III (Medicare Program Development) will be responsible for leadership, plan management and operations of CalOptima Health's Medicare lines of business, including the Program of All Inclusive Care for the Elderly (PACE) health plan operations. The incumbent will provide direction to CalOptima Health's departments to ensure compliance with regulatory agencies such as the Centers for Medicare and Medicaid (CMS), Department of Health Care Services (DHCS) and Department of Managed Health Care (DMHC). The incumbent will collaborate with the Operations Management, Clinical Operations, Regulatory Relations and Finance departments, including but not limited to Customer Service, Grievance and Appeals, Medical Management, Provider Network Operations, Strategic Development, Compliance and Regulatory Affairs and subcontracted providers and health networks. The Director III will interact with all levels of CalOptima Health's staff, members, providers, regulatory agencies, advisory committees and representatives of other agencies as needed. Position Information: 
<ul>
<li>Department: Operations Management </li>
<li>Salary Grade: 322 - $192,386 - $307,817 ($92.49 - $147.9891) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Hires, supervises, develops, counsels and reviews the performance of department staff.</li>
<li>Supports the development of reports and presentations to CalOptima Health's Board of Directors, as needed.</li>
<li>Utilizes matrix management, directs and coordinates staff throughout the organization in the implementation of strategic work plans, development and implementation of new benefits or other initiatives for health plan operations, including but not limited to CMS Five Star Program operational initiatives and improvement activities.</li>
<li>Ensures implementation of Medicare and PACE program changes to comply with CMS regulatory requirements and is responsible for communication with stakeholders to implement such changes.</li>
<li>Ensures timely filing and compliance with CMS reports and data submissions.</li>
<li>Reviews and recommends approval of OneCare program and PACE health plan operations policies and procedures by the Executive Director and executive leadership. </li>
</ul>
</li>
<li>45% - Program Oversight
<ul>
<li>Directs and leads all business operations associated with the Medicare lines of business operations and supports certain PACE health plan operations, including coordination with and oversight of delegated health networks, contracted providers and contracted vendors.</li>
<li>Directly leads Medicare Programs outreach and retention function including developing strategies designed to expand community outreach and retention of current OneCare members.</li>
<li>Reviews and monitors Medicare programs and PACE program financial performance, provides recommendations and develops action plans.</li>
<li>Develops and monitors strategies and tactics for business development, new member enrollment and member retention in Medicare and PACE programs.</li>
<li>Supports Medicare annual bid submissions, including project management, supplemental benefit development and coordination with external actuary firm(s) and internal departments to complete and submit bids on time for Medicare and PACE programs.</li>
<li>Oversees the development of strategic plans, work plans and other initiatives for the OneCare and PACE program health plan operations.</li>
<li>Collaborates with Finance and other departments to improve activities for Medicare Risk Adjustment Factor (RAF) improvement activities for applicable programs.</li>
<li>Collaborates with internal departments in the implementation and oversight of community and member outreach activities designed to maximize visibility of Medicare programs including OneCare and PACE.</li>
<li>Partners with staff from across the organization to research specific issues as necessary to develop and analyze solutions and make policy or programmatic recommendations to address operational issues.</li>
<li>Reviews reports for submission to CMS, CalOptima Health's Board of Directors, executive leadership and others, as needed.</li>
<li>Facilitates monthly operations meetings to review Medicare and PACE program medical, financial and administrative operations.</li>
<li>Communicates the plan's operational issues, ensures adherence to work plans, identifies problem areas and develops solutions to issues or problems.</li>
<li>Collaborates with Medicare Programs Sales and Marketing and Communications departments in the development of marketing and enrollment strategies and tactics for increasing Medicare and PACE program enrollment and retention. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in business administration or related field PLUS 7 years of experience in a management position of a health insurance plan, Independent Physician Association (IPA), managed care organization or public agency serving Medicare and Medicaid (Medi-Cal) populations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>7 years of progressive leadership experience, including direct supervision of staff required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Master's degree. </li>
<li>Medicare Advantage health plan operations, Medicare Advantage health maintenance organization (HMO) special needs plans (SNP), Medicaid or Medi-Cal and PACE program operations experience. </li>
<li>Project management experience.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6281703&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 20, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6281703" target="_blank">https://jobs.caloptima.org/jobs/director-medicare-program-development-director-iii-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-7afb9ea777e68d4fab491cabeb4bb238

Director, Medicare Program Development (Director III)

Supervisor Information Technology Services (Infrastructure) CalOptima CalOptima Health is seeking a highly motivated Supervisor Information Technology Services (Infrastructure) to join our team. The Supervisor Information Technology Services will assist the manager with overseeing technical assistance regarding hardware/software related requests through Information Technology Service Management (ITSM) elements such as incident management and request fulfillment. The incumbent will also assist with all requests for computer audits, disaster recovery planning and execution of such plans. The incumbent will assist management either directly or through the efforts provided by direct reports, which consist of assigned technical and operational personnel in the Information Technology (IT) group. The incumbent will provide oversight of assigned staff members in the day-to-day operations of the computer infrastructure and operations center units and will monitor and administer reviews for their staff. The incumbent will ensure that all policies and procedures of the organization and IT department are followed and executed in a professional manner. Position Information: 
<ul>
<li>Department: ITS- Infrastructure </li>
<li>Salary Grade: 314 - $99,902 - $159,843 ($48.03 - $76.8476) </li>
<li>Work Arrangement: Full Office **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>50% - Supervisory
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Responds to, updates and completes tickets generated by the Service Desk Ticket system and assigns them to other areas of the IT group accordingly.</li>
<li>Operates an efficient and trouble-free IT infrastructure environment in support of the company's day-to-day business operations.</li>
<li>Assists in recruitment, develops, mentors, supervises and appraises subordinates to provide an efficient and effective operation. Prepares and administers performance evaluations and recommends salary adjustments for staff when appropriate.</li>
<li>Supervises the daily activities of assigned staff to ensure timely and effective reporting, tracking, follow-up and communication of status to management and end-users. Develops and maintains subordinate team's work schedule to achieve optimal coverage and productivity. Performs daily time management and authorization for staff.</li>
<li>Ensures the physical safety of staff in the event of an emergency on premise and at remote sites.</li>
<li>Evaluates and recommends new technologies in desktop, mobility, server, network and storage technology to support business needs.</li>
<li>Collaborates with the team in creating new knowledge articles and updating and migrating existing knowledge articles to the ServiceNow Knowledge Base.</li>
<li>Monitors the Automatic Call Distribution (ACD) queue and ensure timely responses and resolutions within Service Level Agreements (SLAs) </li>
</ul>
</li>
<li>5% - Service Desk Support
<ul>
<li>Ensures that on-boarding tickets have been completed prior to the start date of a new hire, all equipment has been set up and tested and requested folder permissions granted.</li>
<li>Ensures that off-boarding tasks are completed timely, including the retrieval of assets and removal of credentials.</li>
<li>Advises and recommends improvements in organizational, operational, procedural and workflow plans.</li>
<li>Plays a key role in internal Outage processes, assigning tickets and promoting to Problems when necessary and assists in coordinating teams to troubleshoot to resolution.</li>
<li>Participates with on-call support for any production processing and/or infrastructure issues supported by the IT group.</li>
<li>Assists in managing the operation of a data center and its related infrastructure components, including coordinating the monitoring activities for data center server, storage and network communications.</li>
<li>Monitors communications on incident status to end-users and management and participates in more complex IT problem solving and advanced project work.</li>
<li>Aids in asset management and e-waste of IT infrastructure hardware.</li>
<li>Monitors and assigns tickets ensuring they are promptly distributed to the appropriate team members based on priority, complexity and skill set.</li>
<li>Provide and communicate daily and weekly ServiceNow metrics.</li>
<li>Assists with monthly server patching using Tanium. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in business administration, computer science or related field PLUS 3 years of senior level desktop, server, storage, network or telephony communications support experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>3 years of progressive experience in Microsoft Office 365, Windows PC systems, Active Directory, and/or Microsoft SharePoint Online required. </li>
<li>Experience deploying, troubleshooting and managing Windows 10/11 and macOS/iOS devices in a corporate environment required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>ITSM/ Information Technology Infrastructure Library (ITIL) certifications related to the provisioning of services. </li>
<li>CompTIA Security+, CompTIA A+ or HDI Support Center Analyst (SCA) certification. </li>
<li>Microsoft Windows certification. </li>
<li>Apple Certified Support Professional (ACSP), Microsoft Office Specialist (MOS) or equivalent experience. </li>
<li>2 years of supervisory experience or entry level leadership role, scheduling, delegating tasks and assigning resources. </li>
<li>Experience using IT service management solutions. </li>
<li>Government and/or health care experience with general understanding of Protected Health Information (PHI) and Personally Identifiable Information (PII).</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6296758&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is June 25, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6296758" target="_blank">https://jobs.caloptima.org/jobs/supervisor-information-technology-services-infrastructure-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-acefa7cc4dc431458ce3f79fb4eba29e

Supervisor Information Technology Services (Infrastructure)

Benefits Coordinator Job no: 535468 Work type: Officer of Administration Location: Eugene, OR Categories: Administrative/Professional, Administrative/Office Support, Human Resources Department: Human Resources Appointment Type and Duration: Regular, Ongoing Salary: $25.00 - $29.00 per hour Compensation Band: OH-OA05-Fiscal Year 2024-2025 FTE: 1.0 Application Review Begins June 8, 2025; position open until filled Special Instructions to Applicants To ensure consideration, a complete application must include: 1. A current resume/CV. 2. Three (3) professional references with contact information. References will not be contacted until you are notified. Department Summary The mission of the Office of Human Resources is to strategically partner with the university community as a comprehensive, innovative, and results-oriented department modeled on the very best human resources practices. We deliver a variety of services and programs, which underscore a commitment to inclusiveness, respect, fairness, effective service delivery, and accountability. We strive to be proactive, consultative partners meeting the needs of employees and operations across the institution and to lead efforts to attract, retain, develop, and engage world-class faculty and staff. Working in UO Human Resources provides a unique opportunity to promote diversity, equity, and inclusion in our workforce. We strive to be champions for building and supporting a community that reflects a rich variety of racial and ethnic, socioeconomic, gender and sexual orientation, disability, cultural, and intersectional identities. We encourage applications from those whose experience has prepared them to contribute to our commitment to diversity and inclusion, from individuals who have been historically marginalized and currently underrepresented in higher education, individuals who may have taken time off for family reasons, or who have achieved excellence in non-traditional pathways outside of higher education. The HR Programs and Services unit manages the university's benefits, medical leaves, work-life, HR compliance, learning and development, and recognition programs for all employees. The unit provides HR support services to the campus community and is responsible for generating and distributing HR communications to all university employees. The unit develops and maintains HR programs in collaboration with campus stakeholders to support university leadership and institutional priorities. HR Programs &amp; Services is a unit within Human Resources in the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university's many departments, providing key resources to employees, and keeping the campus safe, clean, accessible, and beautiful. Position Summary The Benefits Coordinator is the subject matter expert on health and welfare benefits for the university. This position is the liaison to the Public Employees Benefits Board (PEBB) and other related agencies and is responsible for implementing the statewide programs through enrollment, status changes, and annual open enrollment. This position provides information to faculty, staff, dependents, retirees, and beneficiaries regarding UO benefits, including insurance plans, retirement plans, tax-deferred investment options, flexible spending accounts, and optional benefits (life, disability, accidental death, and long-term care). The Benefits Coordinator provides assistance and support to the medical leaves program as needed, and requires the ability to monitor, interpret, and apply applicable state and federal laws, rules, institutional policies, procedures, and program requirements as they relate to health and welfare benefits. The person in this position must support diversity and inclusion in every aspect and responsibility associated with the job. This position is based in Eugene with some level of flexibility including the option to work remotely with frequent commuting to campus. All adjusted work arrangements require supervisor and leadership approval. This position reports to the Associate Director of Benefits. Minimum Requirements 
<li> Two years' experience in benefits administration, human resources, or related field </li>
<li> Experience working with health insurance plans, flexible spending accounts, retirement plans, and/or tax-deferred investment programs Professional Competencies </li>
<li> Proficiency in using Microsoft Office software and databases </li>
<li> Familiarity with federal and state laws which affect benefit plan administration </li>
<li> Ability to accurately process large volumes of detailed information in a timely manner </li>
<li> Strong analytical and problem-solving skills </li>
<li> Flexibility to shift directions quickly when priorities change, recommend creative solutions to problems, and deliver against tight deadlines </li>
<li> Demonstrate commitment to the highest standards of work product, confidentiality, and integrity </li>
<li> Excellent communication skills, including written and presentation skills; ability to effectively communicate complex information to individuals from diverse backgrounds and cultures </li>
<li> Strong interpersonal, collaboration, customer service, and teamwork skills </li>
<li> Ability to navigate sensitive topics with customers in stressful situations Preferred Qualifications </li>
<li> Bachelor's degree </li>
<li> Working knowledge of Banner HRIS system </li>
<li> Experience working in higher education or in the public sector </li>
<li> Experience working with Collective Bargaining Agreements FLSA Exempt: No All offers of employment are contingent upon successful completion of a background check. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://hr.uoregon.edu/about-benefits" target="_blank">https://hr.uoregon.edu/about-benefits</a>. The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=mailto:uocareers@uoregon.edu" target="_blank">uocareers@uoregon.edu</a> or 541-346-5112. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://investigations.uoregon.edu/reporting" target="_blank">here</a>. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at <a href="https://apptrkr.com/get_redirect.php?id=6273107&amp;targetURL=https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report" target="_blank">https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report</a>. To apply, visit <a href="https://apptrkr.com/6273107" target="_blank">https://careers.uoregon.edu/en-us/job/535468/benefits-coordinator</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-e0b6e0fdd041bd49a604fc6b4fdc3dcc</li>

Benefits Coordinator

CHIEF PROGRAM OFFICER HORIZON SERVICES, INC. (Hayward, CA) THE ORGANIZATION: Horizon Services, Inc. (HSI) provides alcohol, drug, and mental health related services to adults and adolescents. All programs are evidence-based and provide a safe environment for understanding and addressing substance use disorder (SUD) and mental health-related issues that keep people from their full potential. HSI's prevention programs help youth develop healthy relationships and live substance-free lives. In addition, HSI works in the community helping families, businesses, and public agencies recognize and develop responses to SUD which create safer and healthier neighborhoods. For nearly 50 years, HSI has been a steadfast refuge for community members with substance use and mental health disorders. HSI began in 1974 with sober-living support services for men re-entering the workforce. Today, HSI has multiple recovery and prevention programs serving a racially diverse mix of community members across Alameda, Butte, San Mateo, and Santa Clara Counties in California, while also expanding its reach nationally mid-2025. HSI uses leading evidence-based practices in programs, from EMDR to measurement-based-care practices which have been demonstrated to improve client outcomes. Working in partnership with clients, HSI's goal is not simply recovery, but also rebuilding of clients' dignity. HSI has an annual operating budget of $25 million and employs over 180 staff throughout its eleven programs. For more about Horizon Services, <a href="https://apptrkr.com/get_redirect.php?id=6246921&amp;targetURL=https://www.horizonservices.org/" target="_blank">click here</a>. THE OPPORTUNITY: Reporting to the Chief Executive Officer (CEO), the Chief Program Officer (CPO) is responsible for the efficient and effective day-to-day operation of the organization, with a strong emphasis on the implementation and management of the organization's strategic plan and integration of Clinical and Operational functional areas. The CPO thoughtfully collaborates with fellow members of the executive leadership team (ELT) to ensure that projects are executed cross-functionally and across various service lines. Under the leadership of the CPO, each program is expected to operate efficiently and at optimal capacity while delivering excellent client outcomes, which are monitored and continuously improved in partnership with the Chief Compliance Officer (CCO). The CPO ensures this by mobilizing and coordinating a diverse team of internal experts across the organization. To support high-quality service delivery across multiple regions and service lines, the CPO effectively leverages mid-level extenders to provide focused oversight and implement strategic improvements. The CPO directly supervises the Clinical Director and Director of Program Operations. RESPONSIBILITIES: Strategic Leadership • Partner with the CEO and ELT to guide strategic planning and make key operational decisions. • Lead the development, implementation, and improvement of programs in collaboration with the ELT. Ensure operational efficiency, leverage mid-level staff for execution, and establish systems to monitor performance and daily census. • Plan and execute special projects related to program expansion in new regions or new market segments, including launching or closing programs and securing new locations. • Pilot innovative clinical improvement projects, scaling them throughout the organization upon demonstration of efficacy. • In partnership with the CEO and grant writer, conceptualize and design innovative programs which meet the needs of various stakeholders. Management • Supervise and manage mid-level leaders (Clinical Director &amp; Director of Program Operations) who serve as operational extenders for the Chief Program Officer. • Collaborate with the Director of Outreach &amp; Talent Development (DOTD) to deliver consistent staff training. • Oversee program operations, including fiscal performance, and utilization, by partnering with Program Managers and leveraging mid-level leadership to ensure smooth, high-quality service delivery across sites and levels of care in alignment with the strategic plan. • Lead talent management efforts across clinical and program teams, including recruitment, onboarding, training, performance evaluation, engagement, retention, and ongoing professional development in partnership with Human Resources and DOTD. • Partner with staff to develop systems that measure progress on operational projects and support continuous improvement across programs and departments. • Strengthen organizational communication and coordination by leading cross-functional management meetings and maintaining clear internal and external communication channels. • Drive the execution of newly funded initiatives through disciplined project and change management practices. Mobilize and guide change teams to implement projects effectively, ensuring objectives are met and organizational readiness is achieved. • Implement a regular site visit schedule with the goal of maintaining an in-person presence at program locations 2-3 days per week. Fiscal Management • Ensure programs operate within budget parameters by managing resources effectively and in alignment with contract requirements and organizational financial guidelines, in close collaboration with the CFO. • Maintain oversight of agency financial operations, monitoring agency credit cards, and managing bank accounts in partnership with the CEO and CFO. Clinical Strategy &amp; Practice • Provide strategic leadership in clinical programming, long-term planning, and policy development to ensure services are evidence-based, culturally responsive, and medically necessary. • Ensure all clinical and programmatic services align with best practices, organizational guidelines, regulatory standards, CARF standards and ASAM Level of Care principles, with treatment intensities matching client needs across service levels. • Lead the development and maintenance of sound clinical practices, policies, and procedures, including quality assurance frameworks and clinical supervision for registered, certified, and/or licensed staff. • Establish and oversee fidelity monitoring systems throughout the organization by leveraging clinical extenders to ensure consistency and adherence to evidence-based practices. • Analyze and apply client outcomes and patient experience data in collaboration with the CCO to improve service effectiveness and inform strategic planning. Compliance &amp; Risk Management • Partner with the CCO to implement policies, procedures, and program structures that support licensing, accreditation, certification, and continuous quality improvement. • Collaborate with the CCO and program leadership to analyze audits, using information strategically in a continuous improvement fashion. • Executes a structured and disciplined incident reporting process in collaboration with the CCO to support organizational transparency and accountability, using results to inform continuous operational improvements. • Coordinate and participate in regulatory audit processes, liaise with external auditors and the Board of Directors, and implement necessary changes based on audit outcomes. • In partnership with the IT Director, ensure HIPAA compliance and support the effective implementation of Electronic Health Record (EHR) systems and required county-level reporting. TRAITS AND CHARACTERISTICS DESIRED: The CPO will be a mission-driven, emotionally intelligent leader with a deep passion for serving others and a strong sense of humility. The ideal candidate will bring a proven ability to build and develop high-functioning teams, coach and mentor staff, and lead with influence rather than authority. Adept in fast-paced and dynamic environments, the CPO will possess exceptional planning, forecasting, and project management skills, along with a demonstrated ability to scale operations effectively while maintaining service quality. This individual is a skilled communicator, both oral and written, with the ability to resolve conflicts, analyze complex situations, and make data-informed decisions. The CPO will demonstrate the ability to manage at scale, knowing when to zoom out and trust leadership and frontline teams to carry the work forward based on clear indicators of operational health, and when to roll up their sleeves and dive in to diagnose and resolve early warning signs. In doing so, they will model problem-solving and continuous improvement, using these moments as opportunities to teach by showing. The CPO will be collaborative, adaptable, and deeply clinically knowledgeable in behavioral health, including ASAM guidelines, complex mental health and substance use populations, and the interplay between mental health and SUD, along with applicable federal and state laws around safety, confidentiality, and personnel. CAREER TRACK LEADING TO THIS POSITION: The ideal candidate will have a progressive career in behavioral health or related fields, with at least six years of experience in substance use, mental health, or similar program operations. They will have spent five or more years in increasingly responsible management roles, with direct experience in staff supervision, training, and professional development. Experience overseeing program budgets, navigating risk management issues, organizational growth, and ensuring compliance with state and federal laws related to personnel, safety, and confidentiality are essential. The ideal candidate will have a successful track record demonstrating ability to lead operational functions in complex, high-demand environments while building cohesive teams, scaling programs effectively, and maintaining a focus on quality and compliance. EDUCATION AND CERTIFICATIONS: A master's degree is required, coupled with BBS Licensure (LMFT, LCSW, LPCC, or LEP) and applicable Clinical Supervision designation. COMPENSATION: The annual salary range for this position is $185,000 to $200,000. Relocation assistance, if needed, is negotiable. A comprehensive benefits package will be provided. TO APPLY: Please direct inquiries, nominations, and applications, including resume and a compelling letter of interest in confidence to: Karin Berger Stellar <a href="https://apptrkr.com/get_redirect.php?id=6246921&amp;targetURL=mailto:kstellar@morrisberger.com" target="_blank">kstellar@morrisberger.com</a> Managing Partner, Morris &amp; Berger Telephone 818-507-1234 Electronic submission is required. To apply, visit: <a href="https://apptrkr.com/6246921" target="_blank">https://morrisberger.com/position/?id=2267</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-7dc0d8df49c2cc4e8003a8c58e5a10aa

Chief Program Officer

Chancellor

I. I. General Summary Responsible for overall control of safety and health for all plant aspects including, but not limited to, OSHA and state related safety compliance, team member health and wellness, and workers' compensation. Coordinates the planning, organizing, scheduling and implementation of safety policies, programs, and procedures within plant including a safety audit/inspection system. Monitors site condition, practices, and procedures for compliance with health and safety requirements. Selects and implements corrective action and follow-up to ensure proper action has been taken. II. Essential Job Functions: A. Assist management in appropriate loss control and accident prevention measures to comply with TBA and plant mission and objectives. B. Ensure plant compliance with current OSHA and other federal, state, and local agency laws and regulations as they pertain to safety and environmental issues. 1. Act as plant liaison with governmental agencies and serves as the plant representative in case of injuries, inspections, etc. to correct deficiencies and minimize impact on the plant. 2. Act as plant liaison with insurance carriers, third party administrators, parent companies, and professional safety and health providers for audits, training, hygiene sampling, etc. 3. Attend necessary seminars and training to maintain and update skills in industrial safety and federal and state occupational safety and health laws and regulations. C. Develop, implement, and manage safety policies, programs, and procedures that will reduce frequency and severity of personal injuries and illnesses. 1. Develop and implement safety policies and procedures based on program needs, laws and regulations, and TBA/TBJ standards. 2. Assist Group Leaders with the evaluation of safety problems and team members' safety recommendations and complaints. Recommend corrective measures accordingly. 3. Perform periodic safety and compliance audits including identifying and promptly informing management of compliance issues, safety risks, and improvement opportunities. 4. Perform accident investigations and implements countermeasures to prevent reoccurrence. Investigate incidents and unsafe working conditions, compiling statistical data and providing remedial actions to achieve effective accident and loss prevention. 5. Conduct risk assessments related to new equipment introductions and jobs performed (Job Hazard Analysis) including ergonomic evaluations and essential job function investigations to identify and recommend appropriate risk mitigation measures and standards for injury/illness prevention. 6. Coordinate all aspects of industrial hygiene programs by establishing baselines and developing systems that reduce workplace exposures. 7. Administer lockout/tagout, electrical safety, overhead crane safety, hearing protection, respiratory protection, hazard communication, hazardous waste operations (HAZWOPER), blood borne pathogens, emergency response, etc. programs. 8. Influence behavior and inspire commitment on the part of all team members in complying with safety standards and maintaining a safe work environment. D. Serve as plant safety and health coordinator. 1. Serve as principle source of information on safety and health of team members. 2. Coordinate Safety Committee and risk assessment activities. 3. Serve as Workers' Compensation administrator, process claims, and conduct related activities. 4. Maintain protocols with workers' compensation carrier regarding team member appointments, diagnosis, litigation, and injury investigation. 5. Correspond with workers' compensation attorney regarding litigations. 6. Coordinate post accident / injury care of team members. 7. Maintain required paperwork, records, and documentation related to accidents, injuries, and illnesses to comply with OSHA, state, and TBA standards. 8. Maintain safety and first aid supplies. 9. Develop and implement behavior based safety programs and recognition and incentives. 10. Maintains up-to-date information and regulatory postings on bulletin boards throughout the plant. E. Develop and deliver training and coaching for team members, contractors, and others on safety, security, and environmental issues to ensure skills competence, understanding of policies and procedures, and to maintain compliance with corporate, federal, state, and local regulations, directives, standards, policies, and procedures. 1. Develop and deliver safety, health, and environmental orientation to new hires, contractors, and others as required. 2. Conduct annual compliance training. 3. Conduct CPR/AED, first aid, and blood borne pathogen training as required. 4. Create and maintain the Safety Dojo. F. Lead and perform security and disaster protection activities. 1. Create appropriate safety standards, conduct tests/audits of system, coordinate fire/tornado drills, communicate risks/problem areas to management, and implement countermeasures. 2. Administer the fire protection program and system engineering to ensure compliance with fire safety and life safety regulations of local, state and federal jurisdictions. 3. Act as primary technical liaison with companies installing, testing, maintaining, and servicing fire alarm, fire extinguishing, and firefighting systems and equipment. 4. Perform in various roles on emergency response teams including first responder, technician, safety officer, and incident commander. G. Administer the construction safety and security programs for modifications and expansion projects and processes through coordination with TBA Production Engineering and their suppliers and contractors. Includes conducting equipment safety reviews in buy-off procedure. H. Conduct periodic inspections of plant machinery, equipment, and working conditions to ensure conformance to appropriate safety and health standards and regulations. I. Maintain accurate daily, weekly and monthly safety and health metrics reporting to onsite management teams and corporate based reporting systems. J. Lead and manage all ISO14001 and related environmental activities. III. Minimum Qualifications/Requirements: Education: • Bachelor's Degree in Safety, Environmental Science, Industrial Hygiene, Engineering or related field required, or an equivalent combination of education and experience. • Certification as Occupational Safety and Health Technician (OSHTEC), Associate Safety Professional (ASP), Certified Safety Professional (CSP), or Certified Industrial Hygienist (CIH). Experience: • Minimum of 4 years diversified experience in safety, loss prevention, emergency response management, consulting, supervision, and administration in a manufacturing environment required (preferably automotive). • Experienced in emergency response and be able to maintain current First Aid and CPR certificates. • Previous exposure to a multicultural office environment preferred. • Toyota Tier 1 or other OEM Tier 1 automotive parts production experience is a plus. Personal/Technical Skills: • Must have a basic knowledge of regulatory requirements including federal and state safety and health laws (e.g., OSHA, EPA, DOT, EPA Risk Management Plans, and Industrial Hygiene). • Must have an understanding of ergonomic principles and company safety procedures, regulations and requirements. • Basic math skills. • Strong leadership qualities. • Excellent problem solving skills. • Effective time management skills. • Strong customer service orientation. • Strong organization and planning skills. • Ability to adopt a self-directed work style. • Hands-on, self-starter with a strong work ethic. • Ability to compile effective and concise visual reports. • Ability to train and transfer knowledge to plant personnel. • Must have demonstrated ability to prioritize and multi-task. • Good collaboration, interpersonal, and communication skills. • Ability to work in a fast-paced, multicultural team environment. • Develop team member relations centered on trust and teamwork. • Ability to work with multiple departments and prioritize activities. • Ability to maintain on call flexibility to control abnormal conditions. • Excellent project skills and ability to coordinate multiple projects and programs. • Ability to maintain confidentiality in matters involving security and/or personnel issues. • Must be able to work a fixed or rotating shift schedule, including daily or weekend overtime. • Ability to clearly communicate and work well with TBA corporate and plant team members at all levels. • Demonstrate a personality that works in cooperation with other departments towards building a sense of company teamwork. • Thorough understanding and working knowledge of TBA's organization, automotive plants and processes/principles, company products, trade terminology, and manufacturing processes, tooling and equipment, and machine operation is a plus. Language Skills: • Strong verbal and written communication skills in English. • Japanese, Spanish, and/or Portuguese would be helpful. Computer/Software: • Solid working knowledge and experience with Microsoft Office and other computer-based applications (e.g., MS Word, MS Excel, MS PowerPoint, Outlook, Internet, etc.). IV. Work Environment/Conditions: Office: Open Office Environment, moderate noise level. Plant: Standard automotive plant environment with moderate noise level. PPE (Personal Protective Equipment) such as safety glasses, steel toe shoes, hearing protection, etc. may be required in engineering, manufacturing, or industrial areas. Personal attire standards may apply. Travel: Must be able to travel 0-40% of the time. V. Physical Demands: Ability to sit and work on a computer for extensive periods of time is required. While performing the duties of this job, the team member is required to talk, see, and hear. The team member must be capable of walking, sitting, and standing for extended periods of time (e.g., during safety audits) and may be occasionally required to lift up to 30 pounds. The ability to travel by automobile and airplane are both required. Disclaimer: This job description is intended to identify the general nature and level of work performed by team members within this classification, as well as certain essential job functions. It is not intended, and should not be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job. To qualify for this job, however, a team member must be able to perform its essential functions with or without reasonable accommodation. Under no circumstances may this job description be construed as altering the at-will nature of the employment relationship between TBA and any team member. EOE Toyota Boshoku America is an equal opportunity employer and considers applications for all positions without regard to race, sex, religion, color, national origin, pregnancy, genetic information or any other characteristic protected by applicable law. If you require a reasonable accommodation to apply for a posted position, please email us at .

EHS Specialist

M&amp;A Product Owner, IBM Corporation, New York, New York (Up to 40% telecommuting permitted): Act as M&amp;A Product Owner to identify technical solutions and technologies, including, third party vendors related to M&amp;A technologies for addressing requirements, risks, and issues, and conduct detailed trade-off analysis of requirements against fiscal, schedule, and performance issues. Oversee architectural design and provide architectural guidance for Salesforce and monday.com, including detecting and troubleshooting technical problems. Build the Salesforce and monday.com data flow with SOAP/REST APIs. Design the front-end, user experience of AI (Artificial Intelligence) insights in Salesforce and monday.com. Design the backend data model, storage considerations, and data governance of AI insights in Salesforce and monday.com. Facilitate client-facing meetings for requirements gathering, design reviews, UATs, onboarding sessions, and hyper-care sessions and roll out new tools. Utilize agile, design thinking to define user stories, facilitating an efficient, data driven, and modernized M&amp;A process and then prioritize this work based on measurable outcomes. Manage user accounts, user licensing provisioning procedures, and execute monthly audits to ensure secure access to M&amp;A data. Design, manage, and build the Salesforce environment, including apex programming, visualforce pages, batch processes, triggers, unit testing, Lightning Web Components, Aura components, Salesforce CPQ, SOQL/SOSL Queries, data modeling, lightning app development, flow development, custom report and dashboard development, permission and security development, and sharing and visibility solution development. Manage Salesforce DevOps, including Git version control, change sets, SFDX, and Copado. Build project boards on monday.com. Utilize: Administering Salesforce Lightning Platform, Apex Programming Language, Lightning Web Components, Salesforce CPQ (Configure, Price, Quote), AURA components. Required: Master's degree or equivalent (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Salesforce Developer or related. One (1) year of experience must include utilizing Administering Salesforce Lightning Platform, Apex Programming Language, Lightning Web Components, Salesforce CPQ (Configure, Price, Quote), AURA components. $200000 to $239600 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN130 in the subject line.&nbsp; &nbsp;

M&A Product Owner

<h3>Job Description</h3>
Job Description
Customer Service Representative Ayers Basement Systems is a regional leader in foundation repair and waterproofing, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day. How you will create impact:
<ul>
<li>Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.</li>
<li>Share our services and illuminate how they can transform the challenges customers face in their homes.</li>
<li>Arrange and schedule installation and service appointments for our dedicated sales and service teams.</li>
<li>Accurately document discussions, including notes and pictures related to our customers' needs.</li>
</ul>
 What makes you stand out:
<ul>
<li>Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).</li>
<li>Proven history of customer service at the same company.</li>
<li>Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.</li>
<li>A combination of education and experience that shows a proven track record in this field. </li>
<li>Enjoys working in a high-pressure, fast-paced environment.</li>
<li>Experience in CRM systems, handling logistics, scheduling, and managing calendars.</li>
</ul>
 What you can expect:
<ul>
<li>A positive and thriving work culture – Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024.</li>
<li>No cold calling – all leads are provided to you.</li>
<li>A starting hourly rate of $20-24 per hour</li>
<li>A set schedule within our business hours - Monday – Thursday (7:30am-7pm) and Friday (7:30am-5pm)</li>
<li>1-2 Saturdays a month (9am-1pm)</li>
<li>Full benefits (health, dental, vision)</li>
<li>401k Plan</li>
<li>PTO and holidays off</li>
<li>Ability to pass a pre-employment background check and drug screening.</li>
</ul>
 Other known titles:
<ul>
<li>Customer Experience Representative</li>
<li>Call Center Representative</li>
<li>Client Services Specialist</li>
<li>Membership Coordinator</li>
<li>Member Services Specialist</li>
<li>Customer Support</li>
<li>Member and Guest Services</li>
</ul>
Powered by JazzHR
tdxexxnA4k

Customer Care Coordinator

<h3>Job Description</h3>
Job DescriptionCustomer Care Coordinator Atlas Home Improvement is a specialty contractor that has served more than 19,000 satisfied customers since 1989. We offer exclusive products to homeowners in the state of Michigan. We are experts in tub-to-shower conversions, walk-in tubs, and specialty gutter products. At Atlas, we strive to offer solutions to seniors who have limited mobility. We are seeking an individual with excellent phone communication skills, as the majority of the work will involve interacting with customers over the phone. The ideal candidate should be comfortable multitasking across multiple computer screens. The ideal candidate usually lives within 30 minutes of Whitmore Lake. ​​​​​​​This is not a remote position. This is a 100% onsite position at our office. Atlas Home Improvement is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Summary The Customer Service Representative will serve as a key liaison between customers and Atlas Home Improvement, ensuring effective communication and customer satisfaction. This role primarily involves addressing customer inquiries, resolving complaints, handling account-related questions, processing cancellations, and providing support for various other inquiries. Additionally, the representative will be responsible for preparing and maintaining reports and spreadsheets to track customer interactions and service performance. Key Responsibilities: Production Coordination &amp; Scheduling: -Develop and distribute a weekly production calendar to management. -Coordinate with the warehouse to stage jobs and ensure proper documentation is in place. -Monitor installer submissions, ensuring job completion paperwork and photos are accurate and complete. -Upload job completion photos and submit all required paperwork for processing. -Manage thank-you emails and maintain a monthly reporting spreadsheet. Customer Service &amp; Communication: -Address customer inquiries regarding warranties, company policies, and promotions. -Resolve customer complaints via phone, email, mail, or social media channels. -Serve as the first point of contact and represent the company professionally. Administrative Support: -Scan, file, and maintain accurate records in the system. -Provide general information and assistance to customers. -Perform other administrative tasks as assigned. Benefits -Atlas Offers PTO/Medical/Dental/Vision/STD/LTD/Life Insurance and 401k with full-time employment.&nbsp; -Flexible Schedule -On the job training -Referral program Job Type: Full-time Salary: $18.00 /hour Shift: -Day shift -Evening shift -Morning shift Must be willing to undergo a background check, in accordance with local laws/regulations. Experience: -Construction Customer Service: 1 year (Preferred) License/Certification: -Driver's License? (Required) Ability to Commute: -Whitmore Lake, MI 48189 (Required) Work Location: In person
Powered by JazzHR
mxtgXLlo72

7,428 customer-care-coordinator Jobs