field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role. &nbsp;
POSITION RESPONSIBILITIES
<ul>
<li>Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.</li>
<li>Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others - to support collaboration and the successful integration of job quality practices.</li>
<li>Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.</li>
<li>Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.</li>
<li>Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.</li>
<li>Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.</li>
<li>Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.</li>
<li>Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.</li>
<li>Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.</li>
<li>Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.</li>
<li>Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.</li>
<li>Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.</li>
<li>Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business. QUALIFICATIONS</li>
<li>Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.</li>
<li>Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.</li>
<li>Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.</li>
<li>Experience working within an Agile framework preferred, though not required.</li>
<li>Experience with adult-learner centered curriculum development and facilitation preferred though not required.</li>
<li>Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.</li>
<li>Experience working effectively with and facilitating collaboration among diverse individuals and groups.</li>
<li>Ability to manage several complex projects simultaneously, often under tight deadlines.</li>
<li>Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.</li>
<li>Outstanding public speaking skills across a range of audiences.</li>
<li>Strong computer skills, including Microsoft Office Suite.</li>
<li>Commitment to – and experience with – racial, gender, and economic justice.</li>
<li>Moderate travel required.</li>
<li>Bachelor’s degree required, Master’s degree or equivalent experience preferred.</li>
</ul>
REPORTING RELATIONSHIP
The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.
LOCATION
PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.
ABOUT PHI
PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.
SALARY AND BENEFITS
This is a full-time, salaried position with a base salary range of $90,000 - $105,000 per year, commensurate with skills and experience.
PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.
TO APPLY
To apply, email a cover letter with your resumé to <a href="mailto:info@PHInational.org" target="_blank">info@PHInational.org</a>. Please indicate “Senior Workforce Intervention Specialist” in the subject line.
Application deadline: August 6, 2023

Senior Workforce Intervention Specialist

<h3>Job Description</h3>
Job Description
Our client is looking for a candidate who can hit the ground running.&nbsp; Therefore, they will need to have worked in the legal field for at least 5 years, in the recent past.&nbsp; Experience with legal software (Litera, document management software, whether it be eDocs, DeskSite or iManage Work).&nbsp; Solidly versed in providing formatting assistance with Office apps, such as Word, Excel and PowerPoint.&nbsp; Skilled in trouble-shooting software issues, able to pivot between facilitating email requests, phone calls, perhaps walk-ins while in the office (which will be a hybrid work schedule)&nbsp; The candidate should be very customer service orientated and a great communicator.&nbsp; Work Schedule 9am – 5pm, Mon – Fri (in-office 3 days) Flexibility to work off hours Responsibilities
<ul>
<li>Respond&nbsp;to,&nbsp;research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner.</li>
<li>Maintain effective communication and follow-up with assigned floors.</li>
<li>Interface and maintain effective communication with other Support, Training, and Information Systems staff.</li>
<li>Escalate&nbsp;problems&nbsp;to&nbsp;appropriate individual(s) based on established guidelines and procedures.</li>
<li>Acquire&nbsp;and&nbsp;maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users.</li>
<li>Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics.</li>
<li>Attend ongoing training programs to keep technical skills sharp.</li>
<li>Take&nbsp;ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction.</li>
<li>Recommend improved Support methods aimed at increasing Support's efficiency and productivity.</li>
<li>Participate&nbsp;in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc.</li>
<li>Demonstrate&nbsp;willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.</li>
<li>Write instructional documentation associated with the firm’s technology.</li>
<li>Provide&nbsp;weekly activity report to Computer Support Manager.</li>
</ul>
Requirements
<ul>
<li>Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers</li>
<li>Remote office location support experience a plus.</li>
<li>Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed.</li>
<li>Strong analytic skills, outstanding customer service skills and detail-oriented.</li>
<li>A disciplined self -starter who is resourceful, reliable, and trustworthy is needed.</li>
<li>Ability to manage a varied workload and meet deadlines.</li>
<li>Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude.</li>
</ul>
Excellent written and verbal communication skills
Company DescriptionThe ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.” 
<h3>Company Description</h3>
The ambition of RennerBrown is to provide the resources and opportunities necessary to attract, train, and retain our associates to ensure they fulfill our quality commitment to our clients. We provide IT solutions in NYC, NJ, Pa and beyond, and valuing quality above quantity will continue to make RennerBrown the premium choice for resources and opportunities: “our people deliver quality to our clients.”

Computer Support Specialist

<h3>Job Description</h3>
Job Description
JOB-18585 Computer Support Specialist SFS01-25226
Contracted position - term 24 Months
Knowledge, Skills, &amp; Abilities: • Experience with ServiceNow or other ticket or case management software is a plus • Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word • Knowledge of basic accounting principles • Excellent communication skills • Works well with others • Reliable and trustworthy • Ability to multi-task and set priorities • MS SharePoint knowledge is desirable • Ability to write non-technical correspondence, communicate in writing. • Ability to run SQL scripts or queries is a plus Preferred Level of Education: • High School graduate with some college; computer science related degree is preferred. Basic Duties (training is provided on-site): • 1st Level Support for Help Desk and Security Incidents • Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk • Accurately document all issues and requests during the initial call • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. • Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports. • If required, route issues and requests to appropriate second line of support • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk • Participate in appropriate training, workgroups and agency meetings
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
We are looking for a Computer Network Support Specialist to assist clients at our Data Centers.
 
As a Computer Network Support Specialist, you will analyze and troubleshoot computer network problems to guarantee that our client's services keep running smoothly by fixing networks, equipment, and systems. In this role, the person primarily performs network maintenance to ensure networks operate correctly with the slightest disturbance and provides reports about equipment, networks, and facilities.
 
The Computer Network Support Specialist in MDC excels in customer service and maintenance. In this role, you will always be ready to listen to our client's issues and concerns to fix networks and systems creatively and quickly.
 Do you like to find solutions and make clients happy? Join us to promote connectivity!
 
What would you be doing?
<ul>
<li>Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.</li>
<li>Perform network maintenance to ensure networks operate correctly with minimal interruption.</li>
<li>Perform basic computer engineering operations, core infrastructure maintenance, data center management, commissioning, and start-up.</li>
<li>Participate in installing and managing all cable and network infrastructure supporting facility and customer connectivity.</li>
<li>Participate in technical event management including post-event root cause analysis and infrastructure repair.</li>
</ul>
<ul>
<li>Maintain records and draw schematics of the center to detail what equipment is installed.</li>
<li>Travel once a month for approximately two days to different client locations in the states of California, Arizona, Florida, Texas, and Mexico.</li>
</ul>
 
Qualifications
Education:
<ul>
<li>Associate degree in electrical, electronics, electrical mechanical engineering.</li>
</ul>
 
Work arrangement
<ul>
<li>Onsite: El Paso, TX.</li>
</ul>

Computer Network Support Specialist

<h3>Job Description</h3>
Job Description
Position: Computer Network Support Specialist 
Location: Kearneysville, WV/Memphis, TN/Lanham, MD/Ogden, UT
Clearance: Public Trust
About Us: 
MirLogic Solutions Corporation is a small business founded in 2008 and located in Alexandria, Virginia. MirLogic brings more than 30 years of multidisciplinary IT experience, technical expertise, and genuine leadership to each project. 
We are committed to our clients' successes, and we work closely with each client throughout the life of a project. Our dedication enables us to focus on our client’s needs and deliver innovative IT solutions that truly address the challenges they face. MirLogic draws on the significant experience of highly skilled management and information technology consultants who can provide organizations with the ability to grow, adapt, and transform to the target state. 
At MirLogic, we offer Medical, Dental, Paid Time off, Holiday pay, Short- and Long-Term Disability, Life Insurance, 401K, and a Commuter Expense. 
Duties and Responsibilities: 
<ul>
<li>Assist in configuring and supporting network components such as routers, switches, firewalls, and load balancers.</li>
<li>Provide Tier I/II support for LAN/WAN, wireless systems, and virtual network environments.</li>
<li>Troubleshoot network-related issues in coordination with NOC/SOC teams.</li>
<li>Maintain network diagrams, documentation, and inventory lists.</li>
<li>Implement routine upgrades and patches to network infrastructure.</li>
<li>Perform monitoring using tools such as SolarWinds and other SNMP-based systems.</li>
<li>Support help desk and customer service functions related to connectivity and access. </li>
</ul>
Experience: 
<ul>
<li>Associate’s degree in computer science, Information Technology or related field.</li>
<li>Minimum of two years of experience in network support and implementation. </li>
<li>Proven experience in supporting systems across public, private, and hybrid environments.</li>
<li>Strong understanding of network technologies.</li>
</ul>
Certifications: 
<ul>
<li>Network+ OR Cisco Certified Network Associate (CCNA)</li>
<li>ASWS Certified solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect or similar certifications are preferred.</li>
</ul>

<h3>Job Description</h3>
Job Description
This contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in system retirement / replacement / upgrade.
Essential Job Functions:
Responsibilities include but are not limited to:
<ul>
<li>Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use.</li>
<li>May provide training and guidance to more junior help desk personnel.</li>
<li>Provides resolutions to out of the ordinary issues for users.</li>
<li>Ensures problem ownership and promotes end-user satisfaction.</li>
<li>Closes activities of tickets assigned.</li>
<li>Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use.</li>
<li>Provides problem resolution to users. Confers with user to determine problem. Ensures problem ownership and promotes end-user satisfaction.</li>
<li>Preparing and analyzing ticket reports to identify problems, trends, and unique criteria, as required.</li>
<li>Reviewing analyst ticket queues to facilitate ticket resolution at or exceeding KPI requirements.</li>
<li>Assigning tickets received from customer self-submission and from other OCIO teams.</li>
<li>Contributing to and developing knowledge base articles.</li>
<li>Providing phone, email, chat, and Service-Desk support for end users that are in-office and off-site.</li>
<li>Documenting customer requests in call tracking system and recording the action(s) taken and follow up on deferred actions.</li>
<li>Reciting a customer supplied greeting when picking up the phone.</li>
<li>Updating customers via call or email or chat every 24 hours of progress and status of calls/tickets.</li>
<li>Resolving incidents on first contact, when an active line of communication is first established with the customer using the supported remote desktop control application.</li>
<li>Resolving all customer calls/issues within 20 minutes timeframe or escalating the call or ticket to the appropriate queue/group for resolution (Tier 2, Account Administration, Mobile Support, Asset Management, Training Team, A/V Support, Application Services, etc.) while adhering to ISO 20000 and 27001 processes and policies.</li>
<li>Responding to and diagnosing problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps.</li>
<li>Providing assistance and participating on new project(s) testing and deployment/delivery.</li>
<li>Following prescribed guidelines and official SOPs.</li>
<li>Documenting, updating, and closing tickets.</li>
</ul>
Required Skills:
Due to the sensitivity of customer related requirements, US Citizenship is required.
A High School Diploma plus a minimum of 10 years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems.
Current Top-Secret/SCI Security Clearance.
Desired Skills:
DoD 8570.01-m IAT Level II Certification.

<h3>Job Description</h3>
Job DescriptionEnd User Computer Support Specialist Purpose The purpose of this Performance Work Statement (PWS) is to define the responsibilities and performance requirements for an End User Computer Support Specialist to provide comprehensive technical support services for end user computing systems, hardware, software, and user accounts. This includes support within a hybrid Azure Active Directory (Azure AD) environment and device management through Microsoft Intune. Scope The contractor shall provide one qualified personnel to support efficient operation of IT end user infrastructure and maintain daily operations. The End User Computer Support Specialist will provide direct technical support to end users and ensure the readiness, functionality, and security of all endpoint devices and associated services. Background The clients Office manages computer operations for the National Office, Denver Office, and remote users. Total users supported is &lt; 60 total Full Time Equivalent (FTE) positions. Technical Support Services The specialist shall: 
<ul>
<li>Provide customer and technical support by collecting and managing trouble tickets.</li>
<li>Analyze user-reported issues, identify root causes, implement solutions, and escalate unresolved issues to appropriate support tiers.</li>
<li>Track issues through to resolution, ensuring timely updates and closure.</li>
<li>Deliver technical assistance to end users in person, remotely, or via phone/email.</li>
</ul>
Azure Active Directory and Intune Management The specialist shall: 
<ul>
<li>Possess prior knowledge and experience administering in a hybrid Azure Active Directory environment.</li>
<li>Support user and device management using Microsoft Intune for Mobile Device Management (MDM), including compliance policy enforcement, application deployment, and device configuration.</li>
<li>Support identity, security, and policy configurations related to Azure AD and Intune.</li>
</ul>
IT Infrastructure and Asset Management The specialist shall: 
<ul>
<li>Provide support for IT desktop infrastructure and minor server-related issues.</li>
<li>Set up, configure, image, and deploy PCs, laptops, printers, and other IT assets.</li>
<li>Perform data transfers, backups, recovery, and new device setup for end users.</li>
<li>Collect and maintain up-to-date desktop inventory records.</li>
<li>Decommission and properly dispose of or repurpose unused or obsolete IT assets in accordance with organizational policies.</li>
</ul>
User Account Management The specialist shall: 
<ul>
<li>Create, modify, and manage user accounts within on-premises and cloud-based environments (e.g., Active Directory, Azure AD).</li>
<li>Support access control, permissions changes, and user profile configurations.</li>
<li>Assist in account recovery and password resets in accordance with security protocols.</li>
</ul>

End User Computer Support Specialist

<h3>Job Description</h3>
Job DescriptionDriven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a Computer User Support Specialist to join our team. This Support Specialist will provide technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting IT infrastructure assessments and performing wellness checks on end-user devices to ensure operational efficiency and compliance. Key Responsibilities:
<ul>
<li>Conduct network performance evaluations</li>
<li>Check conference room equipment</li>
<li>Support end-user devices</li>
<li>Ensure compliance with program policies.</li>
<li>Assist&nbsp;with IT equipment disposal training</li>
<li>Support&nbsp;onsite personnel with IT issue ticketing.</li>
</ul>
Required Qualifications:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field</li>
<li>4 years of experience in IT and/or field/user support roles.</li>
<li>Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.</li>
<li>Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.</li>
<li>Must be proficient in remote support tools and ticketing systems and must be willing to travel.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)</li>
<li>Familiar with Government IT&nbsp;environment and policies&nbsp;</li>
<li>Ability to obtain a Secret Clearance</li>
</ul>
 #LIremote &nbsp;
 Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same.
Know the Why.
Value People Above All Else.
Transparency to a Fault.
Progress, Not Perfection.
Be Good by Doing Good.
Smart People Can Disagree.
Bend but Don’t Break.
Represent Your Brand.
Think Differently.
Be Amazing, Be Fearless, Smile, Have Fun!
Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!
 rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at <a href="http://www.rockitdata.com/careers" target="_blank">www.rockitdata.com/careers</a> to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, <a href="mailto:dreamjob@rockitdata.com" target="_blank">dreamjob@rockitdata.com</a>.
 rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law. 
 rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at <a href="mailto:dreamjob@rockitdata.com" target="_blank">dreamjob@rockitdata.com</a>.
Powered by JazzHR
WB2HJjI8zy

11,519 computer-support-specialist Jobs