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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will also serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757493&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757493" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-33e8b0be-b4dd-42d0-9530-e2df2d63a939</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-537ce69475a85e4fb5e079ee955c18f2

Member Liaison Specialist (Customer Service)

PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role. &nbsp;
POSITION RESPONSIBILITIES
<ul>
<li>Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.</li>
<li>Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others - to support collaboration and the successful integration of job quality practices.</li>
<li>Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.</li>
<li>Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.</li>
<li>Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.</li>
<li>Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.</li>
<li>Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.</li>
<li>Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.</li>
<li>Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.</li>
<li>Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.</li>
<li>Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.</li>
<li>Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.</li>
<li>Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business. QUALIFICATIONS</li>
<li>Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.</li>
<li>Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.</li>
<li>Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.</li>
<li>Experience working within an Agile framework preferred, though not required.</li>
<li>Experience with adult-learner centered curriculum development and facilitation preferred though not required.</li>
<li>Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.</li>
<li>Experience working effectively with and facilitating collaboration among diverse individuals and groups.</li>
<li>Ability to manage several complex projects simultaneously, often under tight deadlines.</li>
<li>Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.</li>
<li>Outstanding public speaking skills across a range of audiences.</li>
<li>Strong computer skills, including Microsoft Office Suite.</li>
<li>Commitment to – and experience with – racial, gender, and economic justice.</li>
<li>Moderate travel required.</li>
<li>Bachelor’s degree required, Master’s degree or equivalent experience preferred.</li>
</ul>
REPORTING RELATIONSHIP
The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.
LOCATION
PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.
ABOUT PHI
PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.
SALARY AND BENEFITS
This is a full-time, salaried position with a base salary range of $90,000 - $105,000 per year, commensurate with skills and experience.
PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.
TO APPLY
To apply, email a cover letter with your resumé to <a href="mailto:info@PHInational.org" target="_blank">info@PHInational.org</a>. Please indicate “Senior Workforce Intervention Specialist” in the subject line.
Application deadline: August 6, 2023

Senior Workforce Intervention Specialist

<h3>Job Description</h3>
Job Description
Job Summary:
This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.
 Duties and Responsibilities:
(Essential functions of the position are listed in bold print.)
<ul>
<li>Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. </li>
<li>Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.</li>
<li>Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.</li>
<li>Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.</li>
<li>Designs and implements projects based on business requirements.</li>
<li>Provides budget information regarding computer needs.</li>
<li>Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.</li>
<li>Works with the Officer of Support Services for system upgrades and network connectivity issues.</li>
<li>Maintains awareness of new and emerging technologies and products provided by IT.</li>
<li>Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.</li>
<li>Completes work order tickets, including ticket creation at the time of initial problem report/service request. </li>
<li>Completes status documentation of open order tickets and proactively informs users of ticket status. </li>
<li>Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.</li>
<li>Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.</li>
<li>Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. </li>
<li>Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. </li>
<li>Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. </li>
<li>Assists with the relocation and implementation of user IT equipment.</li>
<li>Assists with meeting service requests SLA’s and project timelines.</li>
<li>Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.</li>
<li>Provides support for other company issued equipment such as cell phones, tablets, etc.</li>
<li>Ensures that all records are completed and filed in an accurate and timely manner.</li>
<li>Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.</li>
<li>Is available during nontraditional hours including some weekend and evening periods.</li>
<li>Serves as an emergency contact for agency locations in need of IT support outside regular business hours.</li>
<li>Completes all duties of the job and all work requirements.</li>
<li>Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)</li>
</ul>
Qualifications:
<ul>
<li>Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.</li>
<li>Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.</li>
<li>Effective written and verbal communication skills.</li>
<li>Computer proficiency.</li>
<li>Ability to handle and maintain confidential information.</li>
<li>Possess a positive attitude and infect others with similar enthusiasm</li>
<li>Loyalty to the agency and its mission and policies.</li>
<li>Reliable transportation, valid driver’s license and automobile insurance.</li>
<li>Ability to use good judgment, discretion, and initiative.</li>
</ul>

COMPUTER SUPPORT SPECIALIST

<h3>Job Description</h3>
Job DescriptionSalary: $15-$20 
Role:
At The Peoples Federal Credit Union, we are committed to embodying our core values of Integrity, Quality, Respect, Solutions-Focused, and Teamwork. Our mission is to be our members primary financial institution by providing quality, competitive services in an atmosphere of trust and superior member satisfaction.
As a member of our team, the Computer Operator Tech assists TPFCU in living out its mission by delivering outstanding service to all staff, vendors, and members. By providing prompt SOLUTIONS to our employees through help desk tickets, you are enabling them to provide QUALITY service to our members. Aside from responding to help desk tickets, you will process daily reports with accuracy and monitor ATMs for any issues, contacting ATM vendors for assistance when needed.
 
Key Responsibilities:
Consistently display behaviors aligned with TPFCU values and service standards for internal and external customers, members, and guests.
 
Customer Service:
<ul>
<li> Respond to help desk tickets, provide SOLUTIONS, and close tickets promptly.</li>
</ul>
 
Reporting:
<ul>
<li> Run and monitor batch processing and file transmissions to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures.</li>
<li> Maintain clear documentation of procedures related to work responsibilities.</li>
</ul>
 
Technology:
<ul>
<li> Monitor ATMs for performance. Contact vendors with mechanical issues occur.</li>
<li> Provide hardware maintenance, computer upgrades, troubleshooting and repairs of pc equipment. Build computer stations as needed.</li>
</ul>
 
Compliance:
<ul>
<li> Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.</li>
</ul>
Skill Requirements:
Basic mathematical calculations* Verbal and written communication * Effective Listening * Interpersonal relationship * Organization and time management * Relationship building * Attention to detail * Consulting* Data entry with accuracy * Must be proficient in Microsoft products including Word, Excel, PowerPoint, and Outlook * Must be proficient in navigating the internet * Must understand PC components.

Computer Support Specialist

<h3>Job Description</h3>
Job DescriptionD.A. Davidson Companies is an independent, employee-owned company with a rich history spanning more than 80 years. We are dedicated to conducting our business in accordance with the highest standards of integrity and ethics, and delivering outstanding service to our clients and each other. We support a friendly, open and supportive culture, and encourage candid communication and productive engagement that make our companies and each of us better. Just as we work to improve our clients’ financial well-being, we also work to strengthen local communities—and giving back is one of our core values. You can learn more about our company culture and impact in our latest annual report. Summary/Function:Use knowledge and skills obtained through education and job experience to continuously support users from multiple business groups within DA Davidson. The position will adhere to ITIL principals and be responsible for the resolution and/or escalation of various hardware and software issues, both in-person and remotely. Requirements/Qualifications:• Working knowledge of a Service Desk including ticketing systems, phone system, supporting business applications, workflows and processes• Proficient knowledge of basic computer hardware• Bachelor’s degree in field of specialty or equivalent IT Support experience• Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems• Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise• Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels• Familiar with department policies, processes and procedures• Consistently treat others with respect and maintain professional attitude and behavior• Ability to work a variety of shifts• Ability to safely lift and carry as much as 35 pounds• Experience working in a team-oriented, collaborative environment• Highly self-motivated and self-directed• Organized and detail oriented• Ability to work in a fast-paced, regulatory, and time sensitive environment• Ability to triage and identify when escalation is necessary• Problem solving skills and critical thinking• Maintain or ability to obtain ITIL foundation certification within 1 year of start date Duties:• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a timely manner• Attain performance goals set by management for resolving incidents and requests.• Be logged into the support queue defined hours; provide escalation support and satisfactory customer service• Troubleshoot and assist D.A. Davidson Companies’ employees with using their computer and computer peripherals, applications and security credentials• Evaluate workload and capacity of computers and computer system to determine feasibility of expanding or enhancing capabilities or performance; recommend improvements to IT management• Assist in the support of business applications to include but not limited to: patching, testing, software licensing tracking, installing, upgrading, receiving application training, attending internal and external meetings, providing end user training, monitoring application performance, working with vendor support and sales, budgeting and creating documentation to end users and IT staff• Assist in the support of computer life-cycle and office technology to include but not limited to: patching, imaging, deploying, transferring user profiles, evaluating, securing, receiving training on computer O/S and hardware, maintain inventory, manage printer support agreements, work with vendor support and sales, provide documentation to end users and IT staff and help resolve incidents with computer related to the O/S, core applications or hardware that has been escalated from the Service Desk• Work with management to improve personal technical proficiency, support and customer service skills; identify and complete technical training and certifications; develop other work or career goals where progress can be tracked and discussed• Learn and adhere to all D. A. Davidson Companies’ policies and procedures; attend scheduled meetings or training sessions around existing or new policies and/or procedures; recommend change to IT procedures to improve productivity and/or reduce costs• Adhere to and educate users of our defined cybersecurity best practices, which include credential management, phishing and malicious vigilance, and physical security measures.• Manage time to adhere to SLAs while maintaining service excellence• Use ITSM tools and ticketing systems for tracking and contributing to a shared knowledge base• Utilize ITIL best practices• Use and improve upon existing tools, services, and procedures• Other duties as assigned What we offer:Competitive salary plus excellent benefits and perks including, but not limited to:&nbsp;&nbsp;• Medical, Dental and Vision• Company 401(k)and ESOP contribution&nbsp;• Generous sick, vacation, and maternity/parental leave• Paid holidays• Professional Development Opportunities• Tuition Reimbursement ($15,000 lifetime cap)• Charitable gift-matching program• Davidson Day of Giving – Our tradition of positively impacting communities in which we live and work.&nbsp;&nbsp; The potential base pay hiring range for this role is $26.00 - $33.00 per hour. The compensation offered will be determined on a case-by-case basis considering a variety of factors including, but not limited to, the skills, relevant work experience, and geographic location of each specific candidate. This role is eligible to participate in applicable D.A. Davidson variable compensation programs. D.A. Davidson has been in business for 90 years! As an employee-owned company, our success is driven by our high standards of business ethics, integrity and the belief that our Associates are our most important assets.&nbsp; We hope you will consider joining us!&nbsp;At D.A. Davidson, we are committed to fostering a diverse environment that supports the development and inclusivity of all employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Please answer all questions carefully: incomplete or inaccurate answers may impact your potential employment. By clicking Submit Application, you declare that all statements in this application are truthful to the best of your knowledge. California applicants please see D.A. Davidson's California Resident Privacy Policy.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

<h3>Job Description</h3>
Job Description
Responsibilities:
<ul>
<li>Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.</li>
<li>Documents, maintains, upgrades or replaces hardware and software systems.</li>
<li>Supports and maintains user account information including rights, security and systems groups.</li>
<li>Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution.</li>
<li>Escalates tickets when issues are not easily identified or corrected.</li>
<li>Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers.</li>
<li>Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested.</li>
<li>Relies on experience and judgment to plan and accomplish goals.</li>
<li>Performs a variety of IT related tasks as assigned.</li>
<li>Works under general supervision; reports to the Director of IS Support Services.</li>
<li>Evaluates documented resolutions to analyze trends for prevention of future problems.</li>
<li>Alerts management of emerging trends in incidents.</li>
<li>A certain degree of creativity and latitude is required.</li>
<li>Experience in industry-standard technologies and methodologies.</li>
<li>Good written and oral communication skills.</li>
</ul>
Additional Responsibilities include the following:
<ul>
<li>Deliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives.</li>
<li>Assist with development and improvement of in-house software applications training programs and related courseware.</li>
<li>Provide End-User Training as required.</li>
<li>Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.</li>
</ul>
Requirements:
<ul>
<li>An associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area.</li>
<li>A certain degree of creativity and latitude is required.</li>
<li>Certification in A+, CCNA and/or Network + desirable.</li>
</ul>
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a>
Know Your Rights: Workplace discrimination is illegal.
Hiring Range: $25.83 - $27.48 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

<h3>Job Description</h3>
Job Description
JOB-18748 Computer Support Specialist - 2025-19
1. Minimum Candidate Qualifications:
The candidate must have a minimum of:
a. Two years of experience in Information Technology and Customer Service
b. Proof of eligibility to work in NYS.
c. A Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.
2. Job Description and Required Services:
Duties include, but are not limited to, the following:
• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.
In addition, the candidate must possess the following abilities:
• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non-technical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment.
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

<h3>Job Description</h3>
Job Description
JOB-18745 Computer Support Specialists - 064RY
Duties:
- Provide timely second-level hardware and software support to agency employees both at 28 Liberty and the downstate New York regional offices
- Support all aspects of the hardware device lifecycle management
- Participate in the rollout of agency-wide hardware/software initiatives
- Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary
- Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information
- Conduct hardware and application testing and troubleshooting as needed
- Develop technical user and IT documentation
 Key Skills &amp; Abilities:
- Strong interpersonal, written and oral communication skills
- Ability to work with minimal supervision
- Customer service experience
- Strong organizational skills and attention to detail
- Experience installing, testing and troubleshooting computer hardware
 Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

<h3>Job Description</h3>
Job Description
About US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &amp;public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional &amp; Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services &amp; has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary: Tryfacta is seeking an Information Systems Technician 1/2 for our client in San Jose, CA 95118. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now! Position Title: Information Systems Technician 1/2 Location: San Jose, CA 95118 Duration: 960 hours Work Schedule: M-F Responsibilities for this position include, but are not limited to: Assist, evaluate, troubleshoot, setup and configure end user computer hardware and software Provide remote technical support over the phone or network/internet Answer, diagnose, troubleshoot and assign calls to the IT helpdesk hotline Open, maintain and close work orders utilizing the ServiceNow ITSM platform Maintain inventory of computer parts, peripherals and supplies Move or relocate computers, peripherals and accessories
 To be considered for this position, you should have: [Skills, Education, or Experience]
Intermediate computer skills with experience as a Help Desk or IT Desktop Technician Knowledge and technical support experience of Windows 10/11 Experience in troubleshooting computer hardware/software problems Experience with enterprise office productivity suite (Microsoft Office365) Advanced customer relations skills Good verbal and written communication skills Ability to control and manage several tasks simultaneously Strong analytical and decision-making skills
Information Systems Technician I Knowledge of: Information and computer systems technology. Principles and practices of computer hardware and software operations. Operational principles and uses of audio/visual equipment. Methods and techniques of determining and troubleshooting computer hardware and software problems. Best practices for office procedures, methods, and equipment. Common desktop applications and software as well as specialized software related to the work. Principles and procedures of recordkeeping. Ability to: Perform computer help desk support duties. Learn and apply methods and techniques used in troubleshooting various computer hardware and software problems; audio/visual software and equipment. Install, maintain, operate, and troubleshoot computer systems hardware and software problems and audio/visual equipment. Provide assistance in troubleshooting network problems. Principles and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. Document and maintain records of user calls and resolutions. Use common desktop applications and software. Understand and follow verbal and written instructions. Communicate clearly and concisely, both orally and in writing. Training and Experience Guidelines The following combination represents the minimum training and experience requirements for this classification: Training Equivalent to thirty (30) semester units of college level or vocational coursework in computer science or a closely related field. Substitution Experience in computer hardware and software applications and operations or audio/visual software and equipment or substantially similar experience may be substituted for the college on a one year and one-half for one year basis. License or Certificate Possession of, or ability to obtain, an appropriate, valid California driver's license. Information Systems Technician II In addition to the qualifications for Information Systems Technician I: Knowledge of: Methods and techniques used in troubleshooting various computer application, hardware, and software problems. Tools, methods and equipment used in the installation, maintenance, and repair of audio/visual and related equipment. Audio/visual equipment and techniques and principles utilized in presentations and meetings. Software used to make presentations and operation of audio/visual equipment. Principles and practices of computer science and information systems. Operation of computer hardware, software, and computer operating systems. Principles and practices of computer hardware and software troubleshooting. Operational characteristics of local and wide area networks. Operational characteristics of common computer software applications. Ability to: Ensure that sufficient and appropriate computer, audio/visual, and related equipment is operating appropriately. Test, diagnose problems, adjust, and make minor repairs to computer and audio/visual equipment. Operate hand and small power tools. Use common desktop applications and software as well as specialized software related to the work. Training and Experience Guidelines The following combination represents the minimum training and experience requirements for this classification: Training Equivalent to thirty (30) semester units of college level or vocational coursework in computer science or a closely related field. Experience Three (3) years of computer and/or audio visual systems technical support experience. Substitution Experience in computer hardware and software applications and operations or audio/visual software and equipment or substantially similar experience may be substituted for the college on a one year and one-half for one year basis.
Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Company DescriptionAbout US: Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &amp;public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional &amp; Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services &amp; has numerous ISO Certifications that capture our commitment to continuous improvement. 
<h3>Company Description</h3>
About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &amp;public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional &amp; Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services &amp; has numerous ISO Certifications that capture our commitment to continuous improvement.

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