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PHI’s Senior Workforce Intervention Specialist works to improve job quality for direct care workers by contributing to the development, implementation, and evaluation of PHI’s practice-based employment and training models. As a part of PHI’s Workforce Innovations Team (WIT), they will specialize in leading engagements related to operationalizing and evaluating meaningful advancement opportunities that expand the direct care career ladder; additionally, they may support programs aimed at strengthening recruitment and retention practices, creating a coaching culture, developing adult-learner centered training, and assessing direct care job quality. Outstanding skills in critical thinking, proactive leadership, written and verbal communication, relationship building, and workforce and organizational development are essential for success in this role. &nbsp;
POSITION RESPONSIBILITIES
<ul>
<li>Lead the implementation of PHI practice-based job quality interventions, including creating and maintaining work plans and timelines, managing partner relationships, executing project activities, and reporting progress to PHI’s Vice President of Workforce Innovations through verbal and written communication.</li>
<li>Build and manage relationships with numerous strategic workforce partners – including long-term care employers, payors, advocates, and others - to support collaboration and the successful integration of job quality practices.</li>
<li>Provide technical assistance and consulting to project-based partners to support program design, implementation, and evaluation; this will include intensive, hands-on support to project partners to assess and modify organizational practices in support of implementing and maintaining workplace environments conducive to high-quality direct care jobs.</li>
<li>Routinely meet programmatic deadlines and proactively communicate impediments to the Vice President of Workforce Innovations.</li>
<li>Produce high-quality project deliverables in line with PHI and WIT acceptance criteria including PowerPoint slide deck presentations, external and internal reports, project worksheets, assessment tools, workflows, and other items as needed to meet project goals.</li>
<li>Plan, facilitate, and document meetings, informational sessions, webinars and other interactions with external partners; this could include coordinating planning with WIT and other PHI staff members, sending meeting invitations and conferencing information to attendees, creating and disseminating agendas, facilitation, documenting and archiving associated notes, and establishing next steps.</li>
<li>Collaborate with WIT staff to coordinate team roles, optimize efficiency, and meet project goals.</li>
<li>Work with WIT staff to support the development of PHI’s online and in-person workforce training curricula; act as a subject matter expert to inform the creation of contextualized content that reflects the lived experiences of workers within a PHI intervention.</li>
<li>Work with WIT to apply principles of diversity, equity, and inclusion to PHI’s job quality models; contribute to the development of new workforce training and practice strategies aimed at improving job quality for a diverse direct care workforce.</li>
<li>Collaborate with PHI’s Vice President of Research and Evaluation and Vice President of Workforce Innovations to develop and implement evaluation efforts that build the evidence base for sustained investment in direct care job quality interventions.</li>
<li>Collaborate with PHI’s Director of Philanthropy to provide project data and information as needed to support funder reporting and communication efforts.</li>
<li>Serve as a resource to PHI’s Policy Team on workforce and organizational development practices as needed.</li>
<li>Promote PHI’s school of thought and the dissemination of effective practice models through speaking at conferences, contributing to PHI’s blog, and cultivating external relationships to bring in new business. QUALIFICATIONS</li>
<li>Minimum five years’ experience in workforce and organizational development, preferably within the long-term care, aging, and/or disability sectors.</li>
<li>Proven experience successfully designing, leading, and evaluating complex interventions from inception to completion in alignment with organizational strategic impact aims.</li>
<li>Advanced ability to show proactive, independent leadership while maintaining communication and connection to team members.</li>
<li>Experience working within an Agile framework preferred, though not required.</li>
<li>Experience with adult-learner centered curriculum development and facilitation preferred though not required.</li>
<li>Experience with facilitating interactive adult-learner centered training in-person and online preferred but not required.</li>
<li>Experience working effectively with and facilitating collaboration among diverse individuals and groups.</li>
<li>Ability to manage several complex projects simultaneously, often under tight deadlines.</li>
<li>Excellent writing skills, including the ability to write in a variety of formats for a range of audiences.</li>
<li>Outstanding public speaking skills across a range of audiences.</li>
<li>Strong computer skills, including Microsoft Office Suite.</li>
<li>Commitment to – and experience with – racial, gender, and economic justice.</li>
<li>Moderate travel required.</li>
<li>Bachelor’s degree required, Master’s degree or equivalent experience preferred.</li>
</ul>
REPORTING RELATIONSHIP
The Senior Workforce Intervention Specialist reports to PHI’s Vice President of Workforce Innovations.
LOCATION
PHI’s national headquarters are at 261 Madison Avenue, Suite 913, New York, NY, 10016. This position is remote with a preference for candidates in the NYC area.
ABOUT PHI
PHI is a national organization committed to strengthening the direct care workforce by producing reliable research and analysis, leading federal and state advocacy initiatives, and designing groundbreaking workforce interventions and models. For 30 years, we have brought a 360-degree perspective on the long-term care sector to our evidence-informed strategies throughout the country.
SALARY AND BENEFITS
This is a full-time, salaried position with a base salary range of $90,000 - $105,000 per year, commensurate with skills and experience.
PHI provides a comprehensive benefits package effective on the date of hire. Health benefits include: a sponsored medical plan, an employer-paid dental plan, and an optional vision insurance plan. In addition, PHI offers basic life insurance, an EAP, a 401(k), flexible spending plans for medical, dependent care, and commuter expenses; 27 days of earned leave, paid holidays, a holiday break at the end of December, family leave, parental leave, professional development, and cell phone reimbursement.
TO APPLY
To apply, email a cover letter with your resumé to <a href="mailto:info@PHInational.org" target="_blank">info@PHInational.org</a>. Please indicate “Senior Workforce Intervention Specialist” in the subject line.
Application deadline: August 6, 2023

Senior Workforce Intervention Specialist

Senior Product Specialist, Core Protocol (Offchain Labs, Inc., New York, NY)
Support the planning, coordination, and delivery of advanced blockchain infrastructure projects. Collaborate with engineering, research, partnerships, and product stakeholders to define product strategy, develop specifications, and ensure alignment between protocol development and business goals. Coordinate end-to-end product planning and delivery processes, from development scoping through go-to-market execution for blockchain protocol features. Develop and maintain product roadmaps focused on scalability, performance optimization, and adoption of core technologies such as Ethereum Improvement Proposals (EIPs) and Rollup Improvement Proposals (RIPs). Prepare and update product documentation, technical briefs, and launch materials to support internal alignment and external understanding. Collaborate with engineering, research, and cross-functional teams to synthesize market feedback, user requirements, and technical constraints to inform product planning. Track product milestones, feature progress, and overall delivery timelines to ensure adherence to established schedules and quality standards. Participate in defining technical requirements and use cases by engaging with developers, researchers, and ecosystem partners. Support coordination of exploratory research outcomes with engineering teams, transforming insights into scoped product features. Contribute to the evaluation of performance metrics and feedback loops to continuously improve product functionality and user experience. Collaborate with the marketing and partnerships teams to align messaging strategies and narratives around key protocol upgrades. Assist in resource planning by providing input on project timelines, capacity needs, and product dependencies. Facilitate product-focused discussions, planning meetings, and documentation reviews across teams involved in protocol development. Stay informed on industry trends, protocol advancements, and relevant community discussions to anticipate future product requirements. Domestic and international travel up to 20% of the time for industry conferences and client meetings. Position is 100% remote and reports to HQ in New York, NY. Salary: $208,012.00 - $269,320.80 per year.
MINIMUM REQUIREMENTS: Bachelor’s degree or U.S. equivalent in Computer Science, Computer Engineering, Mechanical Engineering, or a related field, plus 4 years of professional experience as a Product Manager, IT Project Manager or any occupation/position/job title involving blockchain technology and software product development for production-grade decentralized applications (dApps), smart contracts, or blockchain-based platforms.
Must also have experience in the following: 4 years of professional experience working with blockchain technologies and their application in core protocol product development and integrating blockchain solutions into products, while staying current with blockchain trends and innovations; 4 years of professional experience working with blockchain technologies including smart contracts and tokens; 4 years of professional experience shipping production-grade software (including blockchain frameworks, decentralized applications, smart contracts, and developer tools); 4 years of professional experience collaborating with engineering teams to guide technical development; 4 years of professional experience allocating resources, formulating budgets, and creating project plans, schedules, and roadmaps; 4 years of professional experience improving infrastructure through gathering user feedback, monitoring performance, and iterating; 1 year of professional experience working with software development processes, including blockchain protocols, decentralized applications (dApps), and smart contract development, and Ethereum consensus or execution clients; and 1 year of professional experience as a technical contributor on distributed systems, including blockchain networks, decentralized finance (DeFi) platforms, smart contracts, and Ethereum consensus or execution clients.
CONTACT: Please apply online at <a href="https://www.offchainlabs.com/careers" target="_blank">https://www.offchainlabs.com/careers</a> &nbsp;

Senior Product Specialist, Core Protocol

<h3>Job Description</h3>
Job DescriptionDescription:
Join our IT team as an Entry-Level Help Desk Technician! You’ll provide first-line technical support to employees, troubleshoot hardware/software issues, and ensure smooth IT operations.
Requirements:
Responsibilities:
 
Respond to help desk tickets, calls, and emails.
Troubleshoot and resolve basic hardware, software, and network problems.
Assist with account setup and password resets.
Document solutions and escalate complex issues when needed.
 
Qualifications:
 
Basic knowledge of computer systems and networking.
Strong communication and problem-solving skills.
Customer service experience is a plus.
IT certifications (CompTIA A+, Network+) or related coursework preferred but not required.
 
Benefits:
 
Competitive pay and benefits.
Training and career growth opportunities.

Computer Specialist

<h3>Job Description</h3>
Job Description
Job Summary:
This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work.
 Duties and Responsibilities:
(Essential functions of the position are listed in bold print.)
<ul>
<li>Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. </li>
<li>Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures.</li>
<li>Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner.</li>
<li>Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades.</li>
<li>Designs and implements projects based on business requirements.</li>
<li>Provides budget information regarding computer needs.</li>
<li>Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors.</li>
<li>Works with the Officer of Support Services for system upgrades and network connectivity issues.</li>
<li>Maintains awareness of new and emerging technologies and products provided by IT.</li>
<li>Provides support via phone, email, and in-person for end-users of laptop and desktop PC’s.</li>
<li>Completes work order tickets, including ticket creation at the time of initial problem report/service request. </li>
<li>Completes status documentation of open order tickets and proactively informs users of ticket status. </li>
<li>Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange.</li>
<li>Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc.</li>
<li>Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. </li>
<li>Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. </li>
<li>Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. </li>
<li>Assists with the relocation and implementation of user IT equipment.</li>
<li>Assists with meeting service requests SLA’s and project timelines.</li>
<li>Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc.</li>
<li>Provides support for other company issued equipment such as cell phones, tablets, etc.</li>
<li>Ensures that all records are completed and filed in an accurate and timely manner.</li>
<li>Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.</li>
<li>Is available during nontraditional hours including some weekend and evening periods.</li>
<li>Serves as an emergency contact for agency locations in need of IT support outside regular business hours.</li>
<li>Completes all duties of the job and all work requirements.</li>
<li>Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)</li>
</ul>
Qualifications:
<ul>
<li>Associates or Bachelor’s degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment.</li>
<li>Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment.</li>
<li>Effective written and verbal communication skills.</li>
<li>Computer proficiency.</li>
<li>Ability to handle and maintain confidential information.</li>
<li>Possess a positive attitude and infect others with similar enthusiasm</li>
<li>Loyalty to the agency and its mission and policies.</li>
<li>Reliable transportation, valid driver’s license and automobile insurance.</li>
<li>Ability to use good judgment, discretion, and initiative.</li>
</ul>

COMPUTER SUPPORT SPECIALIST

<h3>Job Description</h3>
Job Description
JOB-19074 Computer Support Specialist-25416
Position Description: The NYS Department of Health is seeking one temporary Computer Support Specialist located in DOH’s Center for Health Care Provider Services and Oversight at 875 Central Avenue, Albany, NY. Computer Support Specialist candidates will assist with activities related to Federal and State complaint and surveillance activities in Article 28 facilities throughout the state, including but not limited to hospitals, diagnostic &amp; treatment centers, ambulatory surgical centers and dialysis facilities. Minimum Qualifications: • High school diploma or equivalent, • One year of office experience, • Well organized, detail oriented, • Excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background, • Ability to work alone and as part of a team. • Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, PowerPoint and SharePoint. Preferred Qualifications: • Bachelor’s degree • Experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

Computer Support Specialist

<h3>Job Description</h3>
Job Description
JOB-19076 Computer Support Specialists-25417
The Center for Health Care Policy and Resource Development in the NYS Department of Health’s Office of Primary Care and Health Systems Management’s is seeking to fill one (01) Computer Support Specialist position located at 6 Empire State Plaza, Corning Tower, Albany, New York 12237. Summary: The successful candidate will manage program materials including financial documents and maintain databases while providing administrative support. The ideal candidate is highly organized with strong communication skills, proficient in Microsoft Office applications, particularly Excel and Word. General duties: • Develop, prepare, review, process, and track incoming program information including budget and outcome data. • Review and approve incoming program level information from stakeholders to ensure compliance; provide technical assistance to stakeholders as needed. • Provide training and support for internal staff, as well as stakeholders. • Perform data entry into various databases and analyze for reporting out. • Extract, analyze, and summarize program information from databases. • Maintain and improve internal databases used for tracking program information. • Maintain program inboxes and adhere to program guidelines when communicating with internal and external stakeholders.
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. 
<h3>Company Description</h3>
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

<h3>Job Description</h3>
Job Description
 
 
Computer Resource Specialist

Wheeler Trigg O’Donnell (“WTO”) was established in 1998 and currently numbers more than 100 lawyers. The firm represents sophisticated clients in high-stakes civil trials, appeals, and related litigation ranging from complex commercial to class actions to catastrophic torts. WTO lawyers have taken more than 1,100 trials and, arbitrations to verdict or award and hundreds of appeals to opinion in 45 states and Washington D.C., with exceptional results for our clients
Summary/Objective
This position supports the Firm’s timekeepers and other support staff, with responsibilities and projects as assigned. 
Responsibilities:
<ul>
<li>Provide dedicated support to billable staff, including lawyers and paralegals, as well as non-billable support staff, ensuring their operational needs are met efficiently and accurately.</li>
<li>Manage a variety of document-related tasks, such as drafting, proofreading, comparing, converting, photocopying, scanning, and distributing documents. Assist in finalizing and filing court documents as directed by attorneys, while also maintaining and updating the document management system for consistency and accessibility.</li>
<li>Accurately transcribe audio and video recordings for timekeepers and other staff, ensuring precision and clarity in the final product.</li>
<li>Ensure accurate entry and regular updates to the firm's calendar and docketing system. Distribute schedules and docket updates to relevant team members as needed.</li>
<li>Assist with the preparation, editing, and proofreading of timekeeping entries for team members, ensuring accuracy and adherence to firm policies.</li>
<li>Efficiently locate and download court documents from both state and federal jurisdictions, ensuring timely access to important case materials.</li>
<li>Handle additional responsibilities and special projects as assigned by billable staff, demonstrating flexibility and the ability to prioritize effectively.</li>
</ul>
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
<ul>
<li>A college degree is preferred, but candidates who are currently pursuing their degree will also be considered. Alternatively, four or more years of relevant experience will be considered.</li>
<li>Strong proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.</li>
<li>Demonstrated ability to proofread legal documents, ensuring error free spelling, grammar, punctuation, and consistency. Must be able to identify and correct errors with a high degree of accuracy.</li>
<li>Strong proficiency in Adobe or other PDF software is required.</li>
<li>Candidates must demonstrate a high level of accuracy and speed in typing and word processing, along with excellent written and verbal communication skills. Attention to spelling, grammar, and punctuation is essential.</li>
<li>Ability to follow complex instructions and style guides, ensuring all documents meet the highest standards of quality and professionalism required in litigation practice.</li>
<li>The ability to listen to recordings and accurately transcribe audio and video content is important.</li>
<li>Familiarity with legal terminology and, processes, as well as and the capability to navigate the electronic court filing system, is preferred. Training will be provided as needed. </li>
<li>Understanding of court docketing rules and familiarity with technology such as CompuLaw is preferred. Training will be provided as needed.</li>
<li>Candidates should also be proficient in data entry, with a strong focus on accuracy and attention to detail.</li>
<li>Commitment to staying current with evolving court rules, formatting requirements, and best practices in legal document production.</li>
</ul>

Work Environment
The team atmosphere is fostered not only by the lawyers, but by all members of the support staff. Our firm’s employees are proud of collaborating to service firm clients. Our commitment to teamwork allows us to tap multiple fields of experience from our range of practice areas, ensuring our ability to meet each client’s individual needs. Our team approach enables us to analyze a situation from several points of view until we uncover the advantage that makes the difference for our client.

Position Type/Expected Hours of Work
Regular hours are Monday through Friday, 12:00 p.m. to 8:00 p.m., including lunch hour. This is a full time position working from our Denver office. Overtime is paid at 1.5 times the hourly pay rate when the employee works more than 37.5 hours in a Sunday through Saturday work week. If you are located in the Denver area, this is a hybrid position, requiring you to work three days in the office and two days from home. If you are located outside of the Denver area, this position can be fully remote.
Flexibility is important as this position rotates to other shifts as team members are using PTO. The department operates from 8 AM to midnight, Monday through Friday.
Travel
Travel is limited and primarily local during the business day, although some out-of-area and overnight travel may be needed to attend conferences or other professional functions.
Salary Range
$63,000 - $85,000 annually. The final salary will be commensurate with education and experience. Additionally, the firm provides standard benefits including health insurance, 401(k) contribution, and paid time off, with annual bonus potential based on firm performance.
An Equal Opportunity Employer We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the firm to recruit, hire, train and promote persons in all job titles without regard to race, ethnicity, religion, sex, age, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our firm. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Computer Resource Specialist

<h3>Job Description</h3>
Computer Support Specialist II 
Onsite in Oak Ridge, TN 
**U.S Citizenship Required** 
 
The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. 
Job Description: 
<ul>
<li>Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.</li>
<li>Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.</li>
<li>Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.</li>
<li>Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. </li>
<li>Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.</li>
<li>Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.</li>
<li>Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.</li>
<li>Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.</li>
<li>Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.</li>
<li>Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.</li>
<li>Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.</li>
<li>Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.</li>
<li>Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.</li>
<li>Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.</li>
<li>Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.</li>
</ul>
 
Minimum Qualifications
 
<ul>
<li>Bachelors degree or technical or trade school training preferred.</li>
<li>5+ years experience</li>
</ul>
 
Other Job Specific Skills
 
<ul>
<li>Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.</li>
<li>Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.</li>
<li>Proficiency in supporting Apple devices and Microsoft-based environments.</li>
<li>Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.</li>
<li>Strong customer service and communication skills, with the ability to train and document processes for end-users.</li>
<li>Flexibility to support off-site meetings and executive staff as required.</li>
<li>Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.</li>
<li>Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.</li>
</ul>

Computer Support Specialist II

<h3>Job Description</h3>
The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
<ul>
<li>Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.</li>
<li>Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.</li>
<li>Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.</li>
<li>Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.</li>
<li>Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.</li>
<li>Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.</li>
<li>Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.</li>
<li>Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.</li>
<li>Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.</li>
<li>Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.</li>
<li>Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.</li>
<li>Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.</li>
<li>Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.</li>
<li>Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.</li>
<li>Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.</li>
</ul>
Minimum Qualifications
<ul>
<li>Bachelors degree or technical or trade school training preferred.</li>
<li>5+ years experience</li>
<li>US Citizenship Required</li>
</ul>
Other Job Specific Skills
<ul>
<li>Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.</li>
<li>Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.</li>
<li>Proficiency in supporting Apple devices and Microsoft-based environments.</li>
<li>Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.</li>
<li>Strong customer service and communication skills, with the ability to train and document processes for end-users.</li>
<li>Flexibility to support off-site meetings and executive staff as required.</li>
<li>Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.</li>
<li>Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionComputer Operations Specialist
Weekdays 8a-5p

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