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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will also serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6757493&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 9, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6757493" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-33e8b0be-b4dd-42d0-9530-e2df2d63a939</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-537ce69475a85e4fb5e079ee955c18f2

Member Liaison Specialist (Customer Service)

Talent Staffing Representative (Human Resources Representative) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Talent Staffing Representative (Human Resources Representative) and help shape the future of healthcare where you'll be an integral part of our HR - Talent team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Under general supervision, you will work closely with hiring managers to gain exposure to recruiting, evaluating job candidates and advising managers throughout the recruitment process. You will be responsible for full-cycle regular and temporary recruitments, including recruiting, screening, interviewing, advertising and negotiating offers with internal and external applicants. Also, you will be responsible for negotiating offers with contracted staffing agencies and source candidates as needed by the Talent Acquisition team. You will create processes to ensure accuracy of records, conduct analysis of various HR recruitment matters and may recommend solutions to management and employees. You will exercise some control over ongoing work priorities to ensure the best talent is hired, as well as act with discretion and judgment within the HR department and with CalOptima Health employees. You will also oversee the CalOptima Health telework program and assist departments in identifying, selecting and deploying employees to regular telework. In addition, you will provide support for managers and monitor the program for management. Lastly, you may provide training, write reports and essentially be the organization's resident telework expert. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>60% - Talent Acquisition
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Interacts and develops relationships with hiring managers to anticipate their recurring staffing needs to fit the needs/demands of the business.</li>
<li>Works closely with hiring managers to schedule and review service level agreements (SLAs) and determine job requirements for hiring before recruitment begins.</li>
<li>Determines applicant requirements by studying the job description and job qualifications.</li>
<li>Evaluates applicants by discussing job requirements and applicant qualifications and ensures applicants are interviewed on a consistent set of qualifications.</li>
<li>Arranges and schedules applicant interviews with management by coordinating schedules and going through next recruitment steps at the completion of the interview.</li>
<li>Provides on-going interview training for hiring managers.</li>
<li>Participates in the preparation of job offer analyses and proposed pay rates, using consistent methodology and fact-based reasoning; presents offers to HR Manager and Director for review and approval.</li>
<li>Begins to develop networks through industry contacts, association memberships, trade groups and employees.</li>
<li>Researches and recommends sources (e.g., professional networking sites, etc.) for active and passive candidate recruitment. Begins to build networks to find qualified passive candidates.</li>
<li>Provides advice and support to management and staff on recruitment and participates in the decision-making processes at each level.</li>
<li>Assists the HR team in identifying and implementing recruitment process improvements.</li>
<li>Monitors and identifies trends associated with key performance indicators (time-to-fill, etc.) and service level targets. </li>
<li>Collaborates with internal and external resources to identify root causes and best practices to develop appropriate action plans.</li>
<li>Works with temporary staffing agency, including, but not limited to, screening, identifying, interviewing, hiring, invoicing and completing other administrative duties associated with the program. </li>
</ul>
</li>
</ul>
<ul>
<li>30% - Telework
<ul>
<li>Oversees all aspects of the telework program, including full, partial, temporary and occasional programs as well as handling all inquiries, processing all deployments, return to work initiations and other day-to-day items.</li>
<li>Ensures all data is updated and accurate in the Human Resources Information System (HRIS).</li>
<li>Maintains all records, performance management tools and continually tracks progress for each teleworker.</li>
<li>Trains managers on how to monitor performance of teleworkers, including measuring performance and providing feedback, establishing performance measures and communicating to an employee their standing on performance.</li>
<li>Coordinates and monitors Telework Safety Reviews to ensure employees meet safety protocols and CalOptima Health guidelines while teleworking.</li>
<li>Coordinates and assists the Environmental Health and Safety department with Home Office Evaluations to ensure employees meet all assessment requirements.</li>
<li>Partners with functional areas within HR and across the agency to change employee worksite arrangements.</li>
<li>Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.</li>
<li>Measures telework satisfaction through focus groups, questionnaires or surveys.</li>
<li>Reviews and evaluates employee telework suitability with managers based on eligibility criteria, department needs and employee's work style.</li>
<li>Conducts discussions with managers about telework and department impact and the effects on full office workers and guides departments in the creation of plans to ensure adequate office supervision.</li>
<li>Recommends enhancements to the overall program through surveys and coordinates plan of action to implement improved changes. </li>
<li>Maintains and updates telework policies and guidelines. </li>
</ul>
</li>
</ul>
<ul>
<li>10% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in human resources management, business administration, communications or related field PLUS 3 years of HR or related administration experience with 2 of those years in recruiting or staffing experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Experience with an applicant tracking system (ATS). </li>
<li>Experience with a vendor management system (VMS). </li>
<li>Program management experience.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 309 - $68,015 - $108,824 ($32.70 - $52.3192). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6751651&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 7, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6751651" target="_blank">https://jobs.caloptima.org/jobs/talent-staffing-representative-human-resources-representative-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-53d3f8acb534f746b79f335ae78c0e07

Talent Staffing Representative (Human Resources Representative)

<h3>Job Description</h3>
RN Clinical Supervisor
Location: Guthrie Center, IA
Status: Full-Time 8AM-5PM
Lead with Compassion as a Hospice RN Clinical Supervisor
 
Our Hospice RN Clinical Supervisors are the cornerstone of our care teams, ensuring patients receive the best possible support while coaching and guiding our clinical staff. Join a team of highly skilled professionals committed to delivering meaningful care every day. Make a positive impact from day one—apply now!
What We Offer:
<ul>
<li>Medical &amp; Dental Insurance</li>
<li>Short‑ &amp; Long‑Term Disability</li>
<li>Life Insurance</li>
<li>Paid Time Off (PTO)</li>
<li>401(k) Retirement Program</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employee Assistance Program (EAP)</li>
<li>Vendor Discounts</li>
</ul>
Responsibilities
<ul>
<li>Receiving and reviewing case referrals to determine needs, and assigning appropriate hospice personnel to case</li>
<li>Reviewing patient medical diagnosis, prognosis, medications, procedures and clinical course</li>
<li>Assisting clinicians in developing plans of care and guiding clinicians to promote more effective performance and delivery of quality services</li>
<li>Facilitating coordination of care and discussion with interdisciplinary group</li>
<li>Conducting quarterly record reviews and communicating findings with Director of Clinical Operations and/or Executive Director</li>
<li>Supervising hospice clinical personnel, including hiring and assisting in new employee orientation and assisting in coordination of continuing education programs</li>
<li>Participating in quality assessment performance improvement teams and activities</li>
<li>Ensuring compliance with all state and federal legal and regulatory requirements</li>
<li>Additional responsibilities as assigned</li>
</ul>
.
Qualifications
<ul>
<li>Registered Nurse with current licensure to practice in state of operation, BSN preferred</li>
<li>Hospice or home care experience preferred</li>
<li>2+ years management or supervisory experience</li>
<li>Excellent observation, nursing judgment and communication skills</li>
<li>Knowledge of the hospice philosophy of care and principles of pain/symptom management</li>
<li>Commitment to clinical and documentation excellence</li>
</ul>
 
About our Line of Business
At Hospice of the Midwest, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home. We provide the full spectrum of hospice services, thoughtfully tailored to the individual needs of patients and families. Hospice of the Midwest, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. We are proud to have expert clinicians and caregivers on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit <a href="http://www.hospiceofthemidwest.com" target="_blank">www.hospiceofthemidwest.com</a>. Follow us on Facebook and LinkedIn.

Clinical Supervisor

<h3>Job Description</h3>
Job Description
Empowering communities through accessible, inclusive, and compassionate care.
At the Jane Pauley Community Health Center (JPCHC), every role is rooted in purpose. As a Federally Qualified Health Center (FQHC), we're committed to providing high-quality, integrated care regardless of income or insurance status. Our mission-driven team supports underserved populations in Indiana, and we're proud to create a welcoming, team-based environment where employees can grow and thrive. 
We are currently seeking a Clinical Supervisor to join our team. This leadership role is ideal for an experienced nurse who is passionate about supporting clinical teams, driving quality improvement, and ensuring a positive patient experience.
Job Summary
The Clinical Supervisor provides daily leadership and operational support for the practice site. In partnership with the Practice Manager, this role helps guide the site's clinical operations, fosters collaboration among staff, and ensures efficiency, compliance, and exceptional patient outcomes. The Clinical Supervisor is responsible for supervising clinical support staff, monitoring workflows, and serving as a patient advocate all while maintaining a culture of teamwork and continuous improvement.
Job Responsibilities (include but are not limited to):
Team Supervision &amp; Clinical Operations
<ul>
<li>Oversee daily clinical workflows, including staff assignments, patient scheduling, room assignments, medication and supply management, and lab testing</li>
<li>Supervise staff activities to ensure compliance with JPCHC standards and patient safety practices</li>
<li>Monitor infection control compliance and environment of care regulations</li>
<li>Provide training and mentorship for new employees and conduct competency assessments</li>
<li>Support inventory management, ordering, and oversight of clinical supplies and vaccines (including VFC program and CHIRP)</li>
<li>Monitor vaccine and medication logs, quality controls, and implement corrective actions as needed</li>
<li>Participate in staff hiring, development, evaluation, and disciplinary processes</li>
<li>Serve as a liaison between clinical and non-clinical staff and providers</li>
</ul>
Quality &amp; Improvement
<ul>
<li>Support quality improvement initiatives, chart audits, and reporting in collaboration with the Quality Department</li>
<li>Participate in mock trainings, data collection, and program evaluations related to Patient-Centered Medical Home and Medical Neighborhood initiatives</li>
<li>Identify process gaps, recommend improvements, and implement solutions</li>
</ul>
Patient Advocacy
<ul>
<li>Act as a patient advocate by assisting with navigation of the healthcare system</li>
<li>Provide patient education using evidence-based practices and approved JPCHC resources</li>
<li>Ensure accurate and timely documentation of patient encounters and communications in the EMR</li>
</ul>
Required Skills and Qualifications
<ul>
<li>Current state licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) required</li>
<li>Basic Life Support (BLS) certification through AHA required</li>
<li>At least 2 years of supervisory, charge nurse, or team lead experience in an ambulatory or acute care setting</li>
<li>Strong critical thinking, decision-making, and problem-solving skills</li>
<li>Excellent communication and organizational skills</li>
<li>Ability to manage multiple priorities in a fast-paced, high-pressure environment</li>
<li>Knowledge of the Indiana Nurse Practice Act and infection control standards</li>
<li>Commitment to patient safety, teamwork, and quality outcomes</li>
</ul>
Education and Experience
<ul>
<li>Graduation from an accredited nursing program required</li>
<li>2–5 years of supervisory experience in an ambulatory or acute care setting preferred</li>
</ul>
What We Offer: 
<ul>
<li>Highly competitive and comprehensive medical, dental, vision, benefit plans</li>
<li>Generous paid time off, including vacation and sick time</li>
<li>401(k) with a 6% contribution </li>
<li>Life and Disability insurance plan</li>
</ul>
Join a mission-driven organization where your work supports community wellness and expands equitable access to care. Apply now and help us continue making a difference one patient, one referral, one connection at a time.

<h3>Job Description</h3>
Job Description
Position Title: Program Manager- Clinical Services
FLSA Classification: Exempt
Location: Central Office
Position Type: Full-Time
Reports to:Director of Clinical Services

Summary: 
Under the supervision of the Director of Clinical Services, the Program Manager – Clinical Services will be responsible for daily management and operations of Clinical and disposition services in our behavioral health program, including initial behavioral intake assessments and diagnosis, ongoing clinical therapy, psychological services, and crisis services. The Program Manager – Clinical Services will provide administrative/clinical oversight and management to the program staff to ensure all services are delivered according to local, state, and federal laws and maintain compliance with all company policies and procedures and applicable rules and regulations of grantors. The Program Manager – Clinical Services is responsible for ensuring quality of care for all behavioral health participants receiving Clinical and disposition services. Program Manager – Clinical Services will, in addition to performing the essential duties outlined below perform other related duties as assigned by supervisor and model the Pillars and guiding principles of NSO at all times.

Responsibilities: 
Primary Job Role 
<ul>
<li>Provides individual and clinical oversight to clinical services clinicians, including Psychologists, Therapists – Behavioral Health, Therapists – SUD, Therapists – Intake, Team Lead – Therapist Behavioral Health, and Team Lead – Therapists Intake and evaluates staff performance, and makes recommendations for personnel actions to the Director of Clinical Services, when needed. </li>
<li>Directs day-to-day operations of the Clinical services programs, and is responsible for scheduling of team meetings, services, and staff time. </li>
<li>Ensures documentation quality and compliance with the behavior health code and all funding sources </li>
<li>Responsible for overall productivity of the Clinical services programs and staff, and for motivating individual staff performance to meet program goals and objectives. </li>
<li>Responsible for recommending changes to the Director of Clinical Services that would improve service delivery and for implementing changes and new programming. </li>
<li>Responsible for ensuring the coordination within Integrated Health pillar and across NSO pillars </li>
<li>Works collaboratively with professional peers to coordinate the delivery of services throughout the agency. </li>
<li>Responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances</li>
<li>Strong clinical skills and knowledge base of clinical care standards in the treatment of adults, children, and families, including those families affected by multiple issues and social determinants of health.</li>
<li>Strong Clinical skills and knowledge of DSM V, PHQ-9, LOCUS. </li>
<li>Strong knowledge of regulations effecting the delivery of Behavioral Health services, including WAC, RCWs, King County policies and procedures and applicable ethical codes. </li>
<li>Work effectively under pressure and changes to workload able to balance competing demands.</li>
<li>Computer skills and proficiency with Microsoft Office suite software a must. Experience with Electronic Records Management systems required. </li>
<li>Strong organizational skills and solid communication (written and oral), collaboration and intervention skills. </li>
<li>Able to resolve conflicts effectively and respectfully. </li>
<li>Proven ability to work successfully in a multi-cultural/multi-ethnic environment.</li>
<li>Additional Duties as assigned by Supervisor.</li>
<li>LEADERSHIP/SUPERVISORY SKILLS </li>
<li>Adept at inspiring, influencing, and enabling others to achieve goals.</li>
<li>Promotes a harmonious work environment. </li>
<li>Develops performance objectives for direct reports.</li>
</ul>

Candidate Requirements:
Education: Master of Arts, or Master of Science in Psychology or related degree, MSW 
Required Licensure: LMSW
Minimum Required Experience: Supervision and management of professional staff 
Demonstrates problem-solving and communication skills. 
5 years of mental health experience 
Demonstrates experience in Person Centered principles.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

<h3>Job Description</h3>
Job Description
Position Summary:
Under the general supervision of the Executive Director, the BHS Clinical Supervisor provides leadership, clinical oversight, and supervision to behavioral health clinicians within a Tribal community-based environment. The Supervisor ensures culturally responsive, trauma-informed, and evidence-based behavioral health practices that reflect the values, priorities, and cultural traditions of the Native communities served. Responsibilities include clinical supervision, review of assessments and treatment plans, crisis intervention oversight, referral coordination, and short-term counseling for adults, children, and families.
This role ensures full compliance with Tribal policies, State and Federal regulations, grant requirements, and professional licensing standards while supporting high-quality, client-centered behavioral health services.
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides direct supervision to behavioral health clinicians, including hiring and termination recommendations, performance coaching, training, scheduling, and workload distribution.</li>
<li>Guides and mentors staff in assessment, treatment planning, clinical interventions, ethical decision-making, documentation, and collaboration with external professionals.</li>
<li>Monitors clinical productivity, documentation timeliness, completion of treatment plans, and adherence to internal BHS policies and clinical workflows.</li>
<li>Ensures subordinate staff maintain active licensure, certifications, continuing education, and compliance with professional standards.</li>
<li>Ensures all behavioral health services comply with Tribal, Federal, State, and licensing requirements, including HIPAA, 42 CFR Part 2, Medicaid guidelines, and grant-specific mandates.</li>
<li>Collaborates with the Executive Director, HR, Finance, and administrative leadership on staffing, quality assurance, program development, and grant deliverables.</li>
<li>Ensures clinical components of grant scopes of work are implemented accurately, documented appropriately, and reported timely.</li>
<li>Assists in the development, review, and implementation of policies, procedures, protocols, and regulations governing BHS services.</li>
<li>Develops, maintains, and audits the peer case read process to ensure compliance with internal quality standards, Medicaid documentation requirements, and grant expectations.</li>
<li>Conducts clinical chart audits to support continuous quality improvement and corrective action planning.</li>
<li>Prepares monthly statistical reports, outcome summaries, and clinical data required for internal review and funding agency reporting.</li>
<li>Performs direct client contact through assessment, crisis intervention, referral coordination, treatment planning, and short-term counseling.</li>
<li>Maintains accurate, timely, and compliant client records and documentation in accordance with Tribal, State, and Federal standards.</li>
<li>Collaborates with referral agencies, Tribal departments, health care providers, courts, schools, and community partners to support integrated care.</li>
<li>Provides professional consultation to medical staff, clinicians, case managers, and other service providers regarding clinical issues and client needs.</li>
<li>Complies with mandated reporting requirements for child and elder abuse or neglect.</li>
<li>Facilitates or arranges in-service training for clinical staff, including culturally informed practices, evidence-based interventions, and compliance requirements.</li>
<li>Ensures services are delivered in a culturally respectful manner, integrating cultural strengths, traditional healing practices, and community expectations when appropriate.</li>
<li>Represents the Behavioral Health Program at meetings, community events, collaborative initiatives, and Tribal functions as assigned.</li>
<li>Travels to Pueblo communities and other locations to provide services, coordination, or community-based support.</li>
<li>Participates in program planning, accreditation preparation (if applicable), and strategic development initiatives.</li>
<li>Performs other job-related duties as assigned.</li>
</ul>
Minimum Qualifications:
<ul>
<li>Master’s degree in social work with clinical licensure (LMSW/LCSW) and Substance Abuse Certification required.</li>
<li>Five (5) or more years of behavioral health experience, including assessments, treatment planning, documentation, service coordination, court collaboration, and reporting.</li>
<li>One (1) year of supervisory or team leadership experience.</li>
<li>Demonstrated ability to oversee the licensure and clinical requirements of clinical personnel.</li>
<li>Must possess a valid driver’s license and be insurable under organizational policies.</li>
<li>Must successfully pass a pre-employment drug/alcohol screening, background investigation, and motor vehicle record check.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Independent clinical licensure in New Mexico (LCSW, LMFT, LPCC).</li>
<li>Three (3) or more years of supervisory experience in behavioral health, preferably in Tribal, IHS, or Native-serving organizations.</li>
<li>Experience working with Native American communities, including strong understanding of historical trauma, cultural healing practices, and culturally grounded behavioral health approaches.</li>
<li>Experience with SAMHSA, BHSD, TOR, SAPT, SPIP, or other federal/state grant-funded behavioral health programs.</li>
<li>Training or certification in trauma-informed care, crisis response, motivational interviewing, or culturally adapted evidence-based practices.</li>
<li>Knowledge of Medicaid Behavioral Health documentation standards, billing processes, and compliance requirements.</li>
<li>Experience in strategic planning, program development, and continuous quality improvement initiatives.</li>
<li>Ability to speak or understand a local Native language (preferred but not required).</li>
</ul>
Company DescriptionFive Sandoval Indian Pueblos, Inc. (FSIP) is one of New Mexico’s oldest Native American nonprofit organizations, serving the Cochiti, Jemez, Sandia, Santa Ana, and Zia Pueblo communities and surrounding areas with culturally grounded programs in employment and training, food distribution, early childhood education, WIC nutrition support, and behavioral health services. FSIP is committed to strengthening community well-being by honoring tribal sovereignty, traditional culture, and collaborative partnerships while delivering essential services that empower individuals and families. 
<h3>Company Description</h3>
Five Sandoval Indian Pueblos, Inc. (FSIP) is one of New Mexico’s oldest Native American nonprofit organizations, serving the Cochiti, Jemez, Sandia, Santa Ana, and Zia Pueblo communities and surrounding areas with culturally grounded programs in employment and training, food distribution, early childhood education, WIC nutrition support, and behavioral health services. FSIP is committed to strengthening community well-being by honoring tribal sovereignty, traditional culture, and collaborative partnerships while delivering essential services that empower individuals and families.

<h3>Job Description</h3>
Job Description
Honest Hour is seeking a warm, grounded, clinically skilled Clinical Supervisor to provide high-quality supervision, clinical oversight, mentorship, and values-driven leadership to our growing team of clinicians. This role supports both the clinical quality of the practice and Honest Hour’s presence in the community.
 
The Clinical Supervisor will maintain a clinical caseload of approximately 20–22 clients per week, while also providing weekly supervision to LMSWs and supporting clinical quality across the practice.
 
You will balance your clinical work, supervision responsibilities, and light leadership tasks in close collaboration with Honest Hour’s CEO and administrative team. The ideal candidate is comfortable balancing both clinical work and supervisory duties as part of a hybrid clinician-supervisor position. This is a remote position with flexible hours, strong administrative support, and a highly collaborative environment.
 
We use a differentiated compensation model: one rate for clinical work, one for supervision, and one for admin/leadership.
Compensation:
$60 - $70 hourly
Responsibilities:
Clinical Supervision &amp; Oversight
<ul>
<li>Provide individual supervision to LMSWs and other pre-licensed clinicians</li>
<li>Facilitate group supervision or case consultation meetings</li>
<li>Support clinicians with treatment planning, conceptualization, and professional development</li>
<li>Offer real-time consultation for risk assessment and safety planning</li>
<li>Review documentation for completeness and clinical appropriateness</li>
</ul>
 
Clinical Quality &amp; Program Development
<ul>
<li>Ensure documentation meets practice standards</li>
<li>Support the onboarding of new clinicians</li>
<li>Collaborate with leadership on clinical training needs</li>
<li>Uphold trauma-informed, culturally responsive care across the team</li>
</ul>
 
Community Engagement &amp; Marketing 
<ul>
<li>Attend 1–2 community or professional events per quarter (virtual or in-person)</li>
<li>Participate in relational outreach as a clinical representative of the practice</li>
<li>Support clinicians in meeting their marketing expectations</li>
<li>Contribute to practice visibility (e.g., panels, workshops, networking) when appropriate</li>
</ul>
 
Collaboration
<ul>
<li>Work closely with the CEO and the administrative team</li>
<li>Provide feedback and clinical insights to support operational decisions</li>
<li>Participate in occasional hiring interviews for clinical roles</li>
</ul>
 
Clinical Care
<ul>
<li>Maintain a steady caseload of 20–22 clients per week</li>
</ul>
Qualifications:
Required
<ul>
<li>LCSW or LCSW-R</li>
<li>Must meet NY state requirements for clinical supervision </li>
<li>3–5+ years of post-licensure clinical experience</li>
<li>Experience with trauma-informed, relational, or culturally responsive modalities</li>
<li>Confident managing risk and safety planning</li>
<li>Strong documentation and clinical organization skills</li>
<li>Excellent communication and emotional attunement</li>
<li>Values-aligned with Honest Hour</li>
</ul>
 
Preferred
<ul>
<li>Experience supervising in group practice or community mental health settings</li>
<li>Training in modalities such as IFS, EMDR, EFT, CBC, DBT, ERP, or similar</li>
<li>Experience supporting BIPOC, first-gen, or financially stressed populations</li>
<li>Familiarity with Simple Practice</li>
<li>Dually Licensed in NJ or willigness to get licensed in NJ</li>
</ul>
About Company 
Honest Hour is a modern, relational, culturally attuned group practice serving adults across New York and New Jersey. We specialize in trauma, anxiety, identity exploration, and financial wellness. Our work is grounded in six core values:
<ul>
<li>Honesty</li>
<li>Accountability</li>
<li>Collaboration</li>
<li>Authenticity</li>
<li>Compassion</li>
<li>Community</li>
</ul>
We believe in supervision that is supportive, direct, and collaborative — and we are committed to creating a practice where clinicians can grow clinically, professionally, and personally.

<h3>Job Description</h3>
Job Description
CHILD FIRST
CLINICAL SUPERVISOR
Child First is an intensive, early childhood, two-generation, home visiting model that helps families build strong, nurturing relationships that heal and protect young children (prenatal through age five years) from the impact of trauma and chronic stress, with the goal of healing. Child First strives to identify children at the earliest possible time to provide care for emotional and behavioral health, developmental and learning success, and connection with services and resources to support the family’s success/wellbeing/stability. Child First has been recognized as an evidence-based home visiting model by the U.S. Department of Health and Human Services (HHS) under the Maternal, infant, and Early Childhood Home Visiting (MIECHV) Program and rated “Effective” by the National Registry for Effective Programs and Practice (NREPP) of the Substance Abuse and Mental Health Service Administration (SAMHSA).

Summary
The Child First Clinical Supervisor is responsible for the direction and management of all Child First program and clinical operations with VOASCLA/Reilly Center. The Clinical Supervisor engages in clinical reflective supervision with up to four Child First Clinical Teams (each made up of a Care Coordinator and a Mental Health and Developmental Clinician) who provide Child First’s home-based therapeutic intervention. As an administrator, the Clinical Supervisor works closely with the Child First State Clinical Lead to ensure fidelity to the Child First model and optimal outcomes for families. In addition, the Clinical Supervisor serves as a liaison to community-based providers serving young children and families, and to the local infant and early childhood collaborative. The best candidate for this position is highly organized, self-motivated, reliable, and flexible with excellent leadership and team-building skills.

Position Type
Full-time Exempt
Key Job Responsibilities
<ul>
<li>Supervise all components of clinical operations and set program policy and procedures for Child First Teams.</li>
<li>Provide Child First group reflective supervision and case conference meetings on a weekly basis, using videotape as appropriate.</li>
<li>Provide weekly reflective supervision with each Clinician, Care Coordinator, and Clinical Team.</li>
<li>Review progress notes, formulations, and clinical diagnoses for all children and families.</li>
<li>Review and sign all Child and Family Plans of Care.</li>
<li>Build and maintain cohesive, supportive, reflective, respectful relationships among staff.</li>
<li>Review all process data monthly with staff and discuss areas for improvement and respond to clinical areas of need with specific training for staff.</li>
<li>Review all outcome data on a quarterly basis with staff and discuss areas for improvement and respond to clinical areas of need with specific training for staff.</li>
<li>Use the Child First Fidelity Framework with all staff to maintain fidelity to the Child First model.</li>
<li>Lead all site-based quality enhancement activities in collaboration with the State Clinical Lead and NSO.</li>
<li>Participate in reflective consultation with the State Clinical Lead on a weekly and then biweekly basis.</li>
<li>Manage referrals and facilitate outreach with community partners.</li>
<li>Assure that the Child First program and staff are integrated into the affiliate agency, with ongoing communication with the agency Clinical Director.</li>
<li>Lead effort in hiring and recruiting Child First staff.</li>
<li>Actively participate in all Child First training, including Child First Learning Collaborative and/or Staff Accelerated Training, distance learning, and specialty training, and assist staff in mastering program components to ensure fidelity to the Child First model.</li>
<li>Attend the monthly clinical and administrative Child First Clinical Supervisors’ Meeting.</li>
<li>Supervisor the entry of all data by staff and ensure accuracy.</li>
<li>Conduct chart reviews to ensure all necessary clinical components and consents are in place. </li>
<li>Oversee clinical component for reimbursement for services to satisfy contracted obligation, funding source obligations, etc.</li>
<li>Build relationships and work collaboratively with local non-profit agencies, public social services, and state policy makers to enhance their understanding and utilization of Child First services.</li>
<li>Represent Child First within the local infant and early childhood council or collaborative meetings and other local, state, and national meetings, as appropriate.</li>
<li>Serve as the Child First Liaison with all community partners including child welfare, health providers, early care and education, early intervention (IDEA-Part C), courts, etc.</li>
<li>Make presentations about Child First as an early childhood, evidence-based, home visiting intervention, embedded in a system of care.</li>
</ul>

Competencies
<ul>
<li>Knowledge of early childhood development and disability, especially emotional/behavioral health; parent-child relationships and attachment theory; effects of environmental risks on early childhood brain development, especially violence exposure and maternal depression; family systems; adult psychopathology, especially depression, personality disorders, and effects of trauma; psychopharmacology; and diagnostic classification of young children and adults.</li>
<li>Experience working in home and community-based settings preferred.</li>
<li>Knowledge and experience working with adults with mental health and cognitive challenges preferred.</li>
<li>Knowledge and experience working with diverse cultures and ethnicities.</li>
<li>Experience conducting reflective supervision with master’s level clinicians preferred.</li>
<li>Computer proficiency with Microsoft Word, Excel, Access, and PowerPoint preferred.</li>
</ul>
Supervisory Responsibility
Yes 
Required Education and Experience
<ul>
<li>Fully licensed mental health clinician with master’s or doctoral degree, able to practice in the state of Louisiana independently, in counseling, social work, marriage and family therapy, or related field.</li>
<li>Minimum of three years’ experience working psychotherapeutically with young children (0-5 years) and their families using a relationally based model, 5 years preferred. Specific experience with dyadic Child-Parent Psychotherapy preferred.</li>
</ul>
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; sit, use hands, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee can sometimes be exposed to weather conditions. The noise level in the work environment is usually moderate. 
 
Volunteers of America South Central Louisiana, Inc. offers a comprehensive benefit package to include: Health, Dental, and Vision Insurance, 403-B Pension Plan, Short and Long Term Disability Insurances, Life Insurance, paid annual holidays, Vacation and Sick leave.
Equal Opportunity and Affirmative Action employer, Volunteers of America South Central Louisiana, Inc. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

<h3>Job Description</h3>
Job Description
 JOB TITLE:&nbsp; Clinical Supervisor LOCATION:&nbsp; Cronin Hayward Who are we? Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth. This position provides leadership, support, and oversight for all elements of the clinical work at our detox program), including training &amp; skill development, coaching, performance feedback, and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and assists Program Manager to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position and is considered part of the program leadership team. This position will also provide direct client services, such as individual and group counseling, and crisis support. How can you make a difference in people’s lives? In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life. &nbsp; PRIMARY ACCOUNTABILITIES &amp; RESPONSIBILITIES:&nbsp;&nbsp;&nbsp;&nbsp; Accountabilities: (3-5) Providing Accurate Medicine Distribution
<ul>
<li>People Management- train, and develop a high performing team</li>
<li>Client Care- ensure high level of services to clients</li>
<li>Safety &amp; Security of Staff and Clients</li>
</ul>
QA &amp; Compliance- follows and enforces program policies and procedures Responsibilities:&nbsp; People Management
<ul>
<li>Support PM in interviewing SUD Counselor positions.</li>
<li>Provide new hire orientation and training for all staff in relation to clinical work, i.e. individual counseling, assessment, group counseling, clinical documentation and treatment planning.</li>
<li>Provide ongoing feedback to relevant staff through individual clinical supervision meetings and clinical group supervision meetings. </li>
<li>Develop and deliver trainings to staff and other HSI staff as needed and requested.</li>
</ul>
Resident/Beneficiary Care
<ul>
<li>Serve as designated LPHA (Licensed Practitioner of Healing Arts) for assigned DMC-ODS clients.</li>
<li>Provide on-call consultation and support for supervisees during non-regular work hours</li>
<li>Ensure quality care for residents/beneficiaries consistent with regulatory standards and program policies and assist in improvement of services as needed</li>
<li>Provide crisis support intervention and de-escalation of conflict as needed</li>
<li>Develop knowledge of community resources related to health, mental health, finances, case management, and housing;</li>
<li>Consult with clinical staff to assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist residents/beneficiaries to access outside services, as needed/assigned</li>
<li>Provide direct counseling services (individual and group)</li>
<li>Punctuality and attendance to perform duties as scheduled</li>
</ul>
Comply and enforce HSI’s policies and procedures
<ul>
<li>Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures</li>
<li>Facilitate regular individual meetings and group meetings with supervisees, and team meetings as assigned</li>
<li>Participate in regular staff meetings, clinical supervision, and trainings</li>
<li>Receive, acknowledge and address resident/beneficiary complaints in a timely manner as needed</li>
<li>Ensure adequate documentation of services by relevant staff, </li>
<li>perform random audit of files on a monthly basis with support of Compliance Manager</li>
<li>Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements</li>
<li>Other support and supervisory duties as assigned by the Chief Program Officer.</li>
</ul>
 &nbsp;
<ul>
<li>
<ul></ul>
</li>
</ul>
SUCCESS COMPETENCIES FOR POSITION:&nbsp; (Competencies required to effectively perform the job)&nbsp;FUNCTIONAL/TECHNICAL SKILLS &amp; KNOWLEDGE:&nbsp; (Knowledge and skills required to effectively perform the job)&nbsp;
<ul>
<li>Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.</li>
<li>Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven</li>
<li>Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.</li>
<li>Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Seeks ways to improve processes. &nbsp;</li>
<li>Interpersonal Communication - Establishes rapport quickly and delivers communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc.&nbsp; Accepts responsibility for miscommunications or misunderstandings. Listens actively and effectively: seeks first to understand.</li>
</ul>
<ul>
<li>Demonstrate ability to engage and support clients with challenging behaviors</li>
<li>Able to manage emotions and reactions to different situations. Stays calm and clear under pressure. </li>
<li>Ability to work effectively both individually and as part of a diverse team.</li>
<li>Experience with evidence-based practices and de-escalating clients</li>
<li>Ability to communicate effective cross-functionally – knows who needs to know what.</li>
<li>Able to exercise good judgment and maintain healthy boundaries with clients.</li>
<li>Able to stay awake and alert during shift</li>
<li>Good computer skills: word, data entry, write reports</li>
<li>Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.</li>
</ul>
 QUALIFICATIONS:&nbsp;(education and work experience)&nbsp;
<ul>
<li>Required: Knowledge of effective, evidence-based, interventions with co-occurring multi-cultural, low-income population</li>
<li>Required: 2+ years of experience working with individuals struggling with substance use related issues.</li>
<li>Required: Completion of MA or MS in Clinical Counseling, Psychology, Marriage and Family Therapy, or a related field</li>
<li>Required: Clinical License (MFT, LPCC, LCSW, or related license) or Post Degree and registered with the BBS as a Associate in counseling related field. </li>
<li>Preferred: Meet BBS standards to provide clinical supervision to supervisees and sign clinical hours for BBS</li>
<li>Preferred: 2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy, and clinical skills</li>
<li>Preferred: 2+ years of experience engaging clients in group-based activities and providing positive programming for clients</li>
<li>Preferred: 2+ years of experience providing crisis intervention services in mental health treatment and/or drug and alcohol treatment facility</li>
<li>Preferred: 1+ years of experience managing budgetary needs and expenses</li>
<li>CPR/First Aid certification or completion within 6 months of hire</li>
<li>Valid California driver’s license with a good driving record and car insurance&nbsp;&nbsp; </li>
</ul>
 Compensation and Benefits We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week. 
<ul>
<li>100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.&nbsp; </li>
<li>PTO and Holiday pay.</li>
<li>Retirement benefits after 6 months of service.</li>
<li>Training and CEU opportunities. </li>
</ul>
 And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day! Salary: $85,000 - $98,000 &nbsp;based on experience and qualifications. Available for a full-time position. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Horizon Services, Inc. is an Equal Opportunity Employer. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.horizonservices.org" target="_blank">https://www.horizonservices.org</a>
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<h3>Job Description</h3>
Job DescriptionJOB TITLE:&nbsp;Clinical Supervisor LOCATION: San Mateo, CA| Palm Avenue Employment Type:&nbsp;Full-timeJOB SUMMARY
The position as part of the program leadership will work in partnership with the Program Manager to provide leadership, support, and oversight for all elements of the clinical service and oversight of the clinical staffing roles, including hiring, training, skills development, coaching, and enforcement of program rules. The position ensures adherence to all program and agency policies and procedures and collaborates with the Program Manager in developing and delivering high-quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.
PRIMARY ACCOUNTABILITIES &amp; RESPONSIBILITIES:
<ul>
<li>People Management- train and develop a high-performing team</li>
<li>Client Care- ensure a high level of services to clients</li>
<li>QA &amp; Compliance- follows and adheres to program policies and mandated regulations as driven by Federal, State, and County contracts.</li>
</ul>
People Management
<ul>
<li>Assist in recruiting, interviewing, and hiring supervised positions in coordination with the Program Manager.</li>
<li>Support in providing new hire orientation and training for all supervisors</li>
<li>Provide ongoing feedback to supervisees through individual clinical supervision meetings and clinical group supervision meetings</li>
<li>Support Program Manager in the development of ROADs and professional development processes for supervisees.</li>
<li>Develop, maintain, and ensure compliance with the employee and position handbooks for supervises</li>
<li>Clinical Oversight:</li>
<li>Serve as designated LPHA (Licensed Practitioner of Healing Arts) for assigned DMC-ODS funded program(s)</li>
<li>Provide on-call consultation and support for supervisees during non-standard work hours</li>
<li>Ensure quality care for residents/beneficiaries consistent with regulatory standards and program policies, and assist in the improvement of services as needed</li>
<li>Provide crisis support, intervention, and de-escalation of conflict as needed</li>
<li>Ensure orientation is provided for all new residents/beneficiaries within the required time frame</li>
<li>Develop knowledge of community resources related to such as health, mental health, finances, case management, and housing;</li>
<li>Consult with clinical staff to support their assessment, prioritization, and planned case management referrals and facilitate connecting to off-site resources and care. Assist residents/beneficiaries to access outside services, as needed/assigned</li>
</ul>
Safety &amp; Security of Staff and Residents/Beneficiaries
<ul>
<li>Provide periodic inspection of grounds and facility to assure security and safety</li>
<li>Monitor residents/beneficiaries to ensure appropriate supervision and knowledge of residents/beneficiaries and activities</li>
<li>Facilitate conflict resolution meetings with staff and residents/beneficiaries as needed</li>
<li>Punctuality and attendance to perform duties as scheduled</li>
</ul>
Comply and enforce HSI’s policies and procedures
<ul>
<li>Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures</li>
<li>Facilitate regular individual meetings and group meetings with supervisees, and team meetings as assigned</li>
</ul>
SUCCESS COMPETENCIES FOR THE POSITION
(competencies required to effectively perform the job)
<ul>
<li>Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.</li>
<li>Service Delivery – Provide a range of brief, focused prevention, treatment, and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach, not disciplinarian and rules-driven</li>
<li>Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.</li>
<li>Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with the highest quality. Seeks ways to improve processes.</li>
<li>Interpersonal Communication - Establishes rapport quickly and delivers communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Accepts responsibility for miscommunications or</li>
</ul>
misunderstandings. Listens actively and effectively: seeks first to understand.
FUNCTIONAL/TECHNICAL SKILLS &amp; KNOWLEDGE:
(knowledge and skills required to perform the job)
<ul>
<li>Experience with co-occurring in a residential setting</li>
<li>Demonstrate ability to engage and support clients with challenging behaviors</li>
<li>Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.</li>
<li>Ability to work effectively both individually and as part of a diverse team.</li>
<li>Experience with evidence-based practices and de-escalating residents/beneficiaries</li>
<li>Ability to communicate effectively cross-functionally – knows who needs to know what.</li>
<li>Able to exercise good judgment and maintain healthy boundaries with clients.</li>
<li>Able to stay awake and alert during shift</li>
<li>Good computer skills: Word, data entry, and writing reports</li>
<li>Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms, to include ambulatory escort to a Medical Center.</li>
</ul>
QUALIFICATIONS: (education and work experience)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>Required: Knowledge of effective, evidence-based interventions with co-occurring, multi-cultural, low-income populations</li>
<li>Required: 2+ years of experience working in drug/alcohol treatment services, preferably at withdrawal management or residential level of care.</li>
<li>Required: Completion of MA or MS in Clinical Counseling, Psychology, Marriage and Family Therapy, or a related field</li>
<li>Required: Clinical License (MFT, LPCC, LCSW, or related license) or completed hours and license eligible</li>
<li>Preferred: Meets BBS standards to provide clinical supervision to supervisees and sign clinical hours for BBS</li>
<li>Preferred: 2+ years of experience training staff on a variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy, and clinical skills</li>
<li>Preferred: 2+ years of experience engaging clients in group-based activities and providing positive programming for clients</li>
<li>Preferred: 2+ years of experience providing crisis intervention services in mental health treatment and/or drug and alcohol treatment facilities</li>
<li>Preferred: 1+ years of experience managing budgetary needs and expenses</li>
<li>CPR/First Aid certification or completion within 6 months of hire</li>
<li>Valid California driver’s license with a good driving record and car insurance</li>
</ul>
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.
Standing and Walking:
90% required
Close Vision and
Sitting:
25%
Talking and Hearing: (via phone/in person)
100% required
Lifting (more than 20
lbs):
5%
Travel
10%
Other:
Job-related physical abilities:
<ul>
<li>Must be able to stay awake and alert during the shift. Sleeping on the job is not permitted</li>
<li>Must be able to physically assist clients in their efforts to exit the facility in case of emergency</li>
<li>Must be able to physically assist clients who are undergoing seizures or other major withdrawal symptoms, to include ambulatory escort to a medical facility if necessary</li>
<li>Must be able to drive a passenger van and have a valid California driver's License</li>
<li>Must be able to use a standard telephone, transfer calls, take &amp;</li>
</ul>
relay messages.
Job-related behaviors:
<ul>
<li>Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management, and housing</li>
<li>Ability to effectively utilize verbal de-escalation techniques</li>
<li>Ability to train supervisees and other program staff in verbal de-escalation techniques effectively</li>
<li>Ability to consult and collaborate with clinical staff to assess, prioritize, and plan case management referrals and facilitate connecting to care, as needed</li>
<li>Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed</li>
<li>Ability to function as a team member and cooperate with other staff and agencies</li>
<li>Ability to listen to others and to act decisively on information received</li>
<li>Ability to follow written and verbal directions</li>
<li>Ability to control emotions in situations of conflict</li>
<li>Ability to handle stressful situations in a professional manner</li>
<li>Ability to process and develop appropriate conclusions</li>
<li>Ability to set priorities and carry through goals to completion</li>
<li>Ability to train and supervise others</li>
<li>Ability to work with diverse populations and people with disabilities</li>
<li>Ability to accurately document verbal and written information received</li>
<li>Ability to maintain a positive attitude</li>
<li>Flexibility to work with program and schedule changes</li>
</ul>
Other duties. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
&nbsp;Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.
<ul>
<li>
<ul>
<li>100% Medical and dental, Life and LTD for the employee and up to 50% for any dependents medical and dental coverage.</li>
<li>PTO and Holiday pay.</li>
<li>Retirement benefits after 6 months of service.</li>
<li>Training and CEU opportunities.</li>
</ul>
</li>
</ul>
 And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day! Salary:&nbsp;&nbsp;$75,000K-80,000k/annually&nbsp;depending on experience and qualifications. Available for a full-time position.
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