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<a>Miami Dade College, Medical Campus&nbsp;</a>is now accepting applications for Director of Nursing Clinical Support. The Director of Nursing Clinical Support has a broad range of duties associated with the growth and development of clinical education courses in the School of Nursing, this position provides oversight, in collaboration with Continuing Education, for the Certified Nursing Assistant (CNA) courses, which includes plans to transition students to credit. This position also coordinates with nursing faculty and leadership to offer certifications for students enrolled in the School of Nursing.
Duties &amp; Responsibilities
<ul>
<li>Provides leadership and oversight for the Certified Nursing Assistant program; including working with clinical partners to pursue scholarships and partnership opportunities</li>
<li>Collaborates with the Program Director for Continuing Education in the hiring, onboarding, training, evaluation and scheduling of instructors for CNA</li>
<li>Oversees the curriculum for CNA and special projects as needed to meet accreditation/certification standards and ensure student success</li>
<li>Arranges Prometric Testing in collaboration with the testing center at MDC Medical Campus</li>
<li>Ensures the distribution of pertinent information to students enrolled in the CNA program to transition to degree-seeking programs</li>
<li>Collaborates with funding partners, recruitment, and Program Director of CE to increase enrollment of individuals in the community into the CNA program</li>
<li>Tracks enrollment data, graduation, and certification pass rates of students seeking credentials while identifying barriers to success</li>
<li>Works with the Program Director for Continuing Education to provide CNA program support</li>
<li>Coordinates with the Department Chairs and Director of Clinical Resources to appropriately staff each clinical course utilizing adjunct faculty when appropriate and visits clinical sites to ensure adjunct faculty are working with students to meet course and agency expectation</li>
</ul>
Minimum Requirements
<ul>
<li>Master’s degree in Nursing (MSN) from a regionally accredited institution and three (3) years of experience in nursing education; or Bachelor’s degree in Nursing (BSN) and seven (7) years of experience in nursing education</li>
<li>Florida license or eligibility for a license as a registered nurse</li>
<li>Knowledge and understanding of College organization, goals and objectives, and policies and procedures</li>
<li>Knowledge of Microsoft office software and specific computer programs related to area of responsibility</li>
<li>Computer fluency and database management skills in field related to Nursing Education</li>
<li>Possess excellent organizational and communication skills (both verbal and written)</li>
<li>Possess effective interpersonal skills</li>
<li>Ability to effectively present information to groups of managers, clients, customers, and the general public</li>
<li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations</li>
<li>Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions for reporting Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff</li>
</ul>

Director of Nursing Clinical Support

Title of Position:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manager Individual Gifts FLSA Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Exempt Department:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Development Reports to:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;Senior Director, Major Gifts Positions reporting to this position:&nbsp; &nbsp;None Salary&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $90,000 - $95,000
 About Win - Women in Need Win is dedicated to breaking the cycle of homelessness by providingtransitional and supportive shelters for women-led families. Manyof our families have escaped domestic violence and strive to keeptheir families together and safe. Win’s Income Building Programsupports our clients by facilitating their transition fromunemployment to employment and helping those already employed toimprove their circumstances. This includes increasing wages, movingfrom part-time to full-time work, securing health benefits, andtransitioning from off-the-books to on-the-books positions.Additionally, Win offers financial literacy workshops to equip ourclients with essential skills such as budgeting, bill paying, andbasic fiscal management. Win’s current operating budget isapproximately $150 million, with $14 million raised privatelythrough private and corporate funding, supporting programs andservices including the Income Building Program and Camp Win.
Purpose of the Opportunity The Manager of Individual Gifts is responsible for identifying,cultivating, qualifying, and soliciting mid-level ($1,000-$4,999)donors to raise significant revenue for Win. Reporting to theSenior Director, Major Gifts, the Individual Giving officer managesaspects of the individual donor programs (events, communicationscontent, solicitation) to raise funds and donor commitments insupport of Win programs. Key Accountabilities
Donor Relations and Cultivation • Manage portfolio of donors supporting from $1,000-$4,999,including annual giving, from communications and engagement tosolicitation and stewardship. • Coordinate donor experiences involving Development and Programteams, including strategy development and preparation of briefingdocuments, formal proposals, and logistical support. • Oversee the acknowledgement and recognition processes formid-level donors, ensuring immediate, tailored, and accuratecorrespondence to donors, and on-going appreciation asappropriate.
Research and Metrics • Regularly provide reporting on mid-level financial progress as itrelates to overall goal. • Work closely with the Director of Development Operations todevelop systems and methodology to identify/qualify new Windonors. • Analyze donor data and fundraising metrics to assess performance,identify trends and share key learnings to inform strategicdecision-making.
 Data-Driven Approach • Ensure the maintenance of accurate and up-to-date donor recordsin Salesforce, Win’s CRM database, with a focus on data hygiene.Work with the Development staff to ensure fulfillment andimplementation. • Track and report activities and progress towards goals throughthe fiscal year. Events and Collaboration • Participate in planning and staffing specific fundraisingevents. • Other duties as assigned, including ongoing support of appeals,campaigns, donor communications, and marketing.
Essential Functions • Represent Win’s mission and programs to external parties bybuilding and maintaining strong organizational knowledge. • Perform other related duties as assigned. • Must be able to sit at a computer for a majority of the workday. • Must use public transportation to travel to Win sites and otherrelated meetings and events.
Qualifications · Commitment to Win’s mission, vision, and values. · BA and 2-4 years of experience in successfully managing andcoordinating an individual donor program. · Proven organizational skills including the ability to managemultiple tasks and projects simultaneously and produce high qualityresults quickly and on time. · Take initiative and be creative in developing and maintainingsources of support. · Excellent communication skills, both verbal and written,required. · Proficiency in Microsoft Office including spreadsheets andpresentation applications. · Knowledge of fundraising software (salesforce) is a plus.
Core Competencies • Leading Others: Demonstrate flexibility, adaptability andinitiative. Engage the team to achieve high standards. Be visionaryand able to help create and realize Win’s vision for thefuture. • Facilitating Change: Support critical large-scale changes.Inspire and motivate others. Develop and meet challenging butachievable goals with the clients’ well-being in mind. • Managing Performance: Monitor performance against standards setby Win and funders.

Manager Individual Gifts

Opportunity
Reporting to IRAP’s Executive Vice President, External Relationsand Chief of Staff, the Vice President (VP), Development will be anintegral member of the IRAP team, and involved in theorganization’s overall strategic development. They will oversee andmanage the organization’s fundraising strategy, development, andexecution, and will build key infrastructure and contacts tostrengthen and sustain its activities. In partnership with theExecutive Vice President, External Relations and Chief of Staff,the Development team, and other key stakeholders, the VP will be astrategic leader and frontline fundraiser, forging newrelationships to increase IRAP’s visibility, achieve ambitiousimpact, and secure long-term financial resources. They will lead,in partnership, the design and implementation of a comprehensive,clearly-articulated multi-year plan to maintain organizationalhealth in the years to come. The VP will hold a portfolio ofprincipal and major individual and institutional donors, and willbe responsible for personal fundraising performance alongside therest of the development team.&nbsp;
The VP, Development will have primary responsibility forestablishing and implementing the infrastructure needed to grow a$30M annual budget through the solicitation of grassroots tomajor/principal gifts, special events and virtual opportunities,and corporate and foundation support. They will expand anddiversify IRAP’s donor base/pipeline and work closely with otherteam members to secure funding for new initiatives. In addition,the VP will work closely with the Board of Directors on theirrespective individual fundraising / relationship-building plans,and encourage everyone, through many different avenues, to becomemore involved in helping the organization reach their fundraisinggoals.
The VP, Development will directly supervise the highly strategicDevelopment Leadership Team, comprising the Director of IndividualPhilanthropy, Director of Institutional Philanthropy, and theDevelopment Operations team lead, in addition to overseeing andleading the nine Development team professionals. They will also bea member of the Senior Management Team, responsible for helping todevelop a strategic execution plan to achieve organizationalresults.
Responsibilities
<ul>
<li>Provide strategic vision and direction to build a first-ratedevelopment program, in partnership with the Executive LeadershipTeam, Development team, and Board of Directors, includingindividual, corporate, and foundation fundraising, and support andensure stellar development operations.</li>
<li>Through a combination of donor, prospect, Board, and staffengagement; intentional pipeline building and authenticstewardship; and creative and innovative fundraising strategies,lead the organization-wide goal of deepening existing andprospective funder relationships, and expanding and diversifyingthe base of supporters and ambassadors.</li>
<li>Maintain a dynamic portfolio of high-net-worth individuals andmajor institutional funders.</li>
<li>Support the Board of Directors, including staffing theDevelopment Committee, as it undertakes greater fundraising andpipeline-building efforts.</li>
<li>Ensure dynamic processes in all phases of prospect management,donor qualification, cultivation, solicitation, stewardship, anddevelopment reporting.</li>
<li>Create and implement a plan for the diversification of fundingtypes, such as expanding our non-U.S. supporter base, competing formore multilateral funding opportunities, and/or acceleratinggrassroots giving.&nbsp;</li>
<li>Ensure the mobilization of virtual and in-person fundraisingactivities, including by leading the biannual Audacious Communitycalls and other development cultivation and stewardshipopportunities.&nbsp;</li>
<li>Communicate regularly with the Executive Vice President,appropriate Executive Leadership Team members, and the SeniorDirector, Global Planning and Strategic Resourcing to understandpotential programmatic funding needs, then work with others on theDevelopment team to identify and pursue funding opportunities tomeet those needs.</li>
<li>With the support of the Development Operations team, provideregular analysis and reporting on the overall performance offundraising against goals and Annual Plan.</li>
<li>Actively manage the Development departmental budget, bringingrisks and opportunities to the attention of the EVP, ExternalRelations and Chief of Staff.</li>
<li>In collaboration with the Senior Director of Communications,devise and implement compelling and consistent external messaging,and build consistent and recognizable identity to further IRAP’sbrand and enhance visibility.</li>
<li>Identify, develop, and mentor the Development team, and fostera team culture of accountability, collaboration, honesty, respect,and joy.</li>
<li>Indirectly manage a team of Development professionals who aremembers of the union.</li>
<li>Together with the Development team, advance DEIAB efforts infundraising, including elevating client and partner voices, andsupporting Development’s role in the achievement oforganization-wide DEIAB goals.</li>
</ul>
Qualifications
Education
<ul>
<li>Bachelor’s degree required.</li>
</ul>
Experience
<ul>
<li>At least ten years of professional experience in amission-driven, nonprofit organization.</li>
<li>Demonstrated success in a Development function/role/position(managing and forging relationships with multiple donorsources).</li>
<li>Five years of management or supervisory experience required;supervisory experience in a unionized environment preferred.</li>
<li>Experience in building a dynamic and effective fundraisingprogram, designed to grow with time and the expanding needs of theorganization.</li>
<li>Experience working with Salesforce, Raiser’s Edge or other CRMdatabase management systems is a plus.</li>
</ul>
Values, Competencies and Skills
<ul>
<li>Highly creative and strategic minded; ability to influence andengage a wide range of donors and build long-termrelationships.</li>
<li>Demonstrated ability to direct broad fundraising initiatives tomeet institutional goals, and proven ability to personally raiseprincipal and major individual and/or institutional gifts.</li>
<li>Superb writing, communication, and analytical skills.</li>
<li>Exceptional organizational and time management skills.</li>
<li>Flexible and adaptable style; a leader who can positivelyimpact both strategic and tactical fundraising initiatives.</li>
<li>Ability to work both independently without close oversight, butalso a team player who will productively engage with others,including IRAP staff, leadership, Board of Directors, and other keystakeholders.</li>
<li>Demonstrated ability to inspire, engage, and motivatestaff.</li>
<li>High standards of professional and ethical conduct, integrity,and accountability.&nbsp;</li>
<li>Must be familiar with nonprofit financial management andprogram budgeting.</li>
<li>Commitment to IRAP’s mission to create a world where refugeesand all people seeking safety are empowered to claim their right tofreedom of movement and a path to lasting refuge.</li>
</ul>
Location
The candidate will work in one of IRAP’s U.S. offices in NewYork City or Washington, DC, but remote work candidates will beconsidered. The position must be able to work within EST workhours, +/- two hours, to facilitate team collaboration.
Job-related Requirements
This position does not require regular office presence.
This position requires the ability to travel (approximately sixtimes per year, including possible international travel),occasional work outside daytime business hours to meet withsupporters and participate in cultivation opportunities, andrepresent IRAP at external events/meetings as and whenrequired.
Compensation
IRAP strives for equity and transparency in its compensationpractices. Compensation is based on experience, education, andinternal equity. The salary for this role is in a range based onmarket data and will be between $158,772 - $180,071.
Benefits
IRAP offers an extremely competitive benefits package in eachlocation. For more information about IRAP’s benefits, please visitour careers page.&nbsp;
IRAP’s benefits vary across office locations, and IRAP seeks tooffer equitable and generous benefits to all employees. IRAP’s U.S.benefits include:
<ul>
<li>Fully paid family health insurance</li>
<li>Retirement options</li>
<li>Extensive PTO (20 or more vacation days &amp; 19 org-wideholidays)&nbsp;</li>
<li>Comprehensive leave time for sickness</li>
<li>Disability and parenting (5 months of parentalleave)&nbsp;</li>
<li>Reimbursement for work from home equipment</li>
<li>Generous opportunities for professional development</li>
</ul>
&nbsp; Benefits
IRAP’s benefits vary across office locations, and IRAP seeks tooffer equitable and generous benefits to all employees. IRAP’s U.S.benefits include:
<ul>
<li>Fully paid family health insurance</li>
<li>Retirement options</li>
<li>Extensive PTO (20 or more vacation days &amp; 19 org-wideholidays)&nbsp;</li>
<li>Comprehensive leave time for sickness</li>
<li>Disability and parenting (5 months of parentalleave)&nbsp;</li>
<li>Reimbursement for work from home equipment</li>
<li>Generous opportunities for professional development</li>
</ul>

Vice President, Development

<h3>Job Description</h3>
Job Description
Thank you for considering the Director, Client Success role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits. 
Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. 
The Role: Moonbug Entertainment is looking for an experienced Director of Client Success to join our team. In this role, you will be responsible for managing a team of client success managers and ensuring that our clients are satisfied with our products and services. The ideal candidate will have a proven track record of building and maintaining successful client relationships in the digital media industry.
This is a full-time, in-office role based out of our New York, NY office.
 Responsibilities:
<ul>
<li>Manage a team of client success managers and provide leadership and guidance to ensure they meet their objectives and key performance indicators (KPIs)</li>
<li>Build and maintain strong relationships with clients and be the primary point of contact for any issues or concerns</li>
<li>Work collaboratively with cross-functional teams, including sales, marketing, and product development, to deliver solutions that meet client needs</li>
<li>Identify opportunities to upsell and renew client contracts, and work with the sales team to drive revenue growth</li>
<li>Monitor and analyze client feedback and use it to inform product development and service improvements</li>
<li>Develop and implement processes and best practices to ensure that clients receive a high level of service and support</li>
<li>Ensure that client data is accurately tracked and managed in relevant systems and platforms</li>
</ul>
Requirements
<ul>
<li>7+ years of experience in client success or account management in the digital media industry</li>
<li>Strong leadership and management skills, with experience managing teams of client success managers or account managers</li>
<li>Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction</li>
<li>Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders</li>
<li>Experience working with cross-functional teams and collaborating to achieve common goals</li>
<li>Strong analytical skills and the ability to use data to make informed decisions</li>
<li>Experience with customer relationship management (CRM) tools such as Salesforce or similar</li>
</ul>
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Retirement Plan (401k, IRA)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Family Leave (Maternity, Paternity)</li>
<li>Short Term &amp; Long Term Disability</li>
<li>Training &amp; Development</li>
<li>Free Food &amp; Snacks</li>
<li>Wellness Resources</li>
<li>and more!</li>
</ul>

Director, Client Success

<h3>Job Description</h3>
Job DescriptionKey Responsibilities: Daily:
<ul>
<li>Identify and contact 5 owners daily to ensure they have been contacted by the Client Success Manager (CSM). Address and resolve any issues if an owner is upset. </li>
<li>Stay updated on processes and policies by conversing with Directors in Operations and Guest Services. </li>
<li>Assist the Operations team in decision-making as a reference point. </li>
</ul>
Weekly:
<ul>
<li>Meet with C-Level executives to discuss challenges from CSM meetings. </li>
<li>Document staff concerns and provide the information to Human Resources. </li>
<li>Call new COP owners within 24 hours after CSM contact to introduce yourself. </li>
<li>Conduct exit interviews with GOP owners and communicate feedback to C-Level staff. </li>
<li>Audit 3 QC Walks and Upgrade Requests from the previous week, documenting recommendations and concerns. </li>
<li>Submit and approve Paylocity expense reports. </li>
</ul>
Monthly:
<ul>
<li>Spot check and approve owner statements and credits. </li>
<li>Meet with C-Level executives to discuss field challenges and develop plans of action. </li>
<li>Review P&amp;Ls to ensure budget alignment. </li>
</ul>
Ongoing:
<ul>
<li>Top-grade active units and owners. </li>
<li>Review annual P&amp;Ls for properties to identify key issues and successes, ensuring compliance with VTrips standards. </li>
<li>Undertake projects related to research and development, and company rollouts. </li>
<li>Perform other tasks as assigned by the supervisor. </li>
</ul>

Director of Client Success

<h3>Job Description</h3>
Job Description
World Emblem is the global leader in custom emblem manufacturing and apparel decoration, serving the world’s most recognizable brands for over 30 years. With eight strategic locations across the U.S., Canada, Mexico, and Europe, we deliver rapid-turn, high-quality embroidered and specialty emblems—from traditional embroidery to FlexStyle® 3D and heat-applied solutions—helping our customers create memorable brand experiences and premium apparel designs.
Our culture is built around our Core Values: Stay Positive. Get the Job Done. Continuous Improvement. Be 100% Committed to the Team. Customer-Centricity.
We welcome candidates from any location.
JOB SUMMARY
The Client Success Director is a strategic leader responsible for designing and driving the future state of customer experience operations, ensuring scalable excellence across all service teams. This role goes beyond daily management and focuses on process optimization, Lean problem-solving, performance.
<ul>
<li>coaching systems, VOC integration, and cross-functional collaboration to drive measurable customer satisfaction, retention, and lifetime value.</li>
<li>This leader will mentor Client Success Agents, oversee service team performance across multiple facilities, and architect world-class service standards through strategic planning, layered process audits, and continuous improvement (PDCA, Hoshin, Gemba methodology)</li>
</ul>
Essential Duties &amp; Responsibilities
Vision &amp; Alignment 
<ul>
<li>Translate 1–3 year Hoshin strategic objectives into actionable client success roadmaps with measurable KPIs.</li>
<li>Lead deployment of layered audit systems, FMDS boards, and VOC loops to ensure service health is visible, measurable, and improvable.</li>
<li>Proactively identify churn and service risk trends and build preventative action frameworks.</li>
</ul>
Process Excellence &amp; Problem Solving 
<ul>
<li>Lead Kaizen-style initiatives to reduce service friction, improve onboarding speed, and accelerate response cycles.</li>
<li>Establish standard work for escalation, root-cause problem solving, and feedback loops across Order Entry, Account Support, and Client Success functions.</li>
<li>Own continuous improvement pipeline and champion Lean methodology and coaching behaviors.</li>
</ul>
Customer Experience Leadership 
<ul>
<li>Institutionalize proactive customer engagement using VOC insights, Net Promoter Systems, and perception analysis.</li>
<li>Lead strategic recovery efforts for high-impact accounts and oversee executive-level communication for top-tier customers.</li>
<li>Enhance digital service journey through CRM optimization and automation.</li>
</ul>
Team Leadership &amp; Organizational Development 
<ul>
<li>Mentor and develop Client Success Agents and Leads into high-performing, metrics-driven leaders.</li>
<li>Build a coaching-first culture with regular talent calibration, performance development plans, and succession pipelines.</li>
<li>Collaborate closely with Operations, Sales, CI, and IT to close the loop between service execution and commercial strategy.</li>
</ul>
Qualifications
<ul>
<li>Strategic Thinking &amp; Systems Design</li>
<li>Lean / PDCA / Problem Solving Mindset</li>
<li>Change Management &amp; Cross-Functional Influence</li>
<li>Performance Coaching &amp; Leadership Development</li>
<li>Executive-Level Communication and Commercial Awareness</li>
<li>Technology Fluency: CRM platforms, service dashboards, productivity systems.</li>
</ul>
SKILLS
<ul>
<li>Leadership: Strong leadership and team management skills, with the ability to motivate and inspire a team.</li>
<li>Communication: Excellent verbal and written communication skills, capable of interacting with customers and team members at all levels.</li>
<li>Problem-Solving: Strong analytical and problem-solving abilities, with a track record of effectively resolving customer issues.</li>
</ul>
<ul>
<li>Customer Focus: A customer-focused mindset with a commitment to providing high-quality service and improving customer satisfaction.</li>
<li>Technology Proficiency: Proficiency in customer service software, CRM systems, and other relevant tools.</li>
<li>Time Management: Exceptional organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.</li>
<li>Conflict Resolution: Ability to handle difficult situations and resolve conflicts in a professional and effective manner.</li>
</ul>
Education / Experience
<ul>
<li>Bachelor’s degree preferred; equivalent leadership experience in Customer Operations accepted.</li>
<li>Minimum 5+ years in strategic client success or service leadership, preferably within a multi-site or manufacturing environment.</li>
<li>Proven background in process improvement, VOC systems, or Lean/CI initiatives.</li>
</ul>
Language Ability
<ul>
<li>Proficient in reading and comprehending basic instructions, brief correspondence, and memos.</li>
<li>Skilled in drafting clear, concise written communications and in presenting information effectively in one-on-one and small group settings with customers, clients, and colleagues.</li>
<li>English Fluency: Strong verbal and written communication skills in English to engage effectively with customers, team members, and stakeholders.</li>
</ul>
World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify

Client Success Director

<h3>Job Description</h3>
Job DescriptionCompany Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.&nbsp;
Role Summary
We are seeking a mission-driven, results oriented Director of Client Success to lead the execution of high-priority initiatives for a defense sector client. In this role, you’ll help launch and operate a function that can rapidly identify needs, scout technologies, integrate solutions, and scale what works. This means building structure, workflows, and processes that overcome legacy constraints to ensure speed, precision, and measurable impact. You will be responsible for leading daily client engagements and navigating complex stakeholder relationships. Success in this role means navigating ambiguity, moving with urgency, and producing results that have a tangible mission impact.
This role requires exceptional program leadership skills, knowledge of DoD acquisition and contracting pathways, and the ability to translate complex operational requirements into actionable strategies and repeatable processes.
Salary range: $140,000 - $165,000 plus bi-annual bonuses
TS clearance is strongly preferred.&nbsp; Eligibility for clearance is required.&nbsp;
Key Responsibilities
Client Success
<ul>
<li>Embed with senior-level military clients on client site, and/or on a military base in order to become a trusted partner&nbsp;</li>
<li>Work closely with the Account Senior Director and with clients to bring in and integrate innovative, agile, and cutting-edge technologies into clients’ missions</li>
<li>Translate strategic objectives into actionable plans, workflows, and performance metrics.</li>
<li>Proactively and creatively mitigate any problems that arise&nbsp;</li>
<li>Become deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders&nbsp;</li>
<li>Anticipate client needs and proactively craft solutions; work with Dcode staff to do the same&nbsp;&nbsp;</li>
<li>Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions</li>
<li>Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and help scope new client engagements</li>
<li>Analyze qualitative and quantitative data to help clients solve their toughest problems&nbsp;</li>
<li>Proactively collect feedback from the client, review client concerns, and improve the client experience across the account</li>
</ul>
Contract Management
<ul>
<li>Ensure Dcode is compliant with client contracts at all times</li>
<li>Continuously monitor risks and propose solutions for fast resolution</li>
<li>Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc.are implemented</li>
<li>Monitor contract spending, deliverables, and burn rates</li>
<li>Manage resourcing to ensure client outcomes are met</li>
</ul>
Skills and Experience
Required Skills and Experience
<ul>
<li>10+ years of relevant work experience, including leadership of government-facing contracts in acquisition, technology integration, or operational support.</li>
<li>Proven experience managing government contracts (DoD preferred), with strong understanding of contracting mechanisms such as OTAs, CSOs, and IDIQs.</li>
<li>Strong familiarity with technology scouting, evaluation, and integration into complex environments.</li>
<li>Exceptional communication and stakeholder engagement skills, including the ability to brief senior leaders and produce decision-ready materials.</li>
<li>Strong problem-solving skills, with the ability to operate in a fast-paced, evolving environment and deliver results under pressure.</li>
<li>Understanding and comfort with agile project management.</li>
</ul>
You’ll Excel in This Role If You:
<ul>
<li>Thrive in high-tempo, mission-driven environments.</li>
<li>Can distill complex needs into focused, actionable initiatives.</li>
<li>Balance strategic thinking with tactical execution.</li>
<li>Proactively remove barriers and enable others to succeed.</li>
</ul>
We look for resilient hustlers:&nbsp;
Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story?&nbsp;
Equal Opportunity Statement
&nbsp;
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
&nbsp;
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
 &nbsp; &nbsp;
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