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Assistant Director - Special Facilities Management Job ID: 14653 Location: El Paso, TX Full/Part Time: Full Time Regular/Temporary: Regular Position Information Hiring Department: <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=https://www.utep.edu/sfm/" target="_blank">Special Facilities Management Department</a> Posting End Date: Open until filled. Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status: Exempt Earliest Start Date: As soon as possible. Salary: Commensurate with experience. Required Application Materials: 
<ul>
<li>Resume</li>
<li>Cover Letter</li>
<li>List of three references</li>
</ul>
 Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Position Summary Summary: Reports to, and administratively assists, the Director of Special Facility Management in all functions of the Special Events Department. The Assistant Director of Special Facility Management will oversee operations and perform management functions at venues and events in the Office of Special Events. The Assistant Director will be responsible for day-to-day operations to ensure all event needs are met. This position will work closely with staff to provide a high level customer service in order to ensure a friendly, safe environment at all events, and work with operations and technical team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Assistant Director will oversee personnel staffing, job performance, budget, equipment and supplies inventory, and provide input on venue improvements. Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Statement of Duties and Responsibilities: Coordinate the events calendar and assigns daily work to supervisors. Assist with the scheduling of full time and part time staff for all events. Prioritize posts and determine suitable staffing levels with Supervisors. Assists with event layouts and planning. Assists with event execution from inception to restore. Inspect and assure that final event setup thoroughly matches the Requisition or Production Advance before client arrives. Acts as the liaison with live event production staff regarding security and event operations for ticketed and nonticketed events. Supervises and participates in Athletics Game Day Management; Serves as manager on duty, as required. Oversee the maintenance of the special use facilities grounds and facility equipment. Ensures the quality of services and workmanship by managing, planning, scheduling, supervising engineering and electrical maintenance personnel. Works with Facilities Services on campus to implement the most efficient and cost effective means for operation of mechanical systems, HVAC systems and lighting systems. Manages resources to ensure compliance with budget objectives, and standards of facility and equipment repair, equipment inventory and cost control. Responsible for ensuring that outside work performed by other departments, contractors, and/or vendors for the facilites are coordinated through the office to insure the work is conducted within prescribed industry standards and norms. Assists in seeking outside clients and events to create additional revenues for the Don Haskins Center, Sun Bowl Stadium, Magoffin Auditorium for the department. Monitors the formulation and coordination of account specifications, requirements for monetary transactions, and associated documents; reviews and approves negotiated agreements for area(s) of assigned responsibility. Reviews cost factors and estimates used in planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. Assists in timekeeping software and payroll procedures for part time staff working in the Auxiliary Services Shared Pool. Conducts overall management of a full time supervisors, student work-studies, and internship/volunteer programs. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and counseling subordinates; rewarding and disciplining employees; addressing complaints and resolving problem. Understands department's role in accomplishing the University's mission. Acts as liaison between University Departments and External Clients. Participates in various committees, professional trainings, industry conferences, and conventions. knowledge of all Microsoft Office software, Autodesk CAD software, and able to learn and use institutional software systems. Promotes organization policies and procedures in compliance with local, state, and federal rules and regulations; advises University personnel regarding the development and implementation of regulatory strategy, potential areas of regulatory concern, and new government/regulatory developments. Provides training policies, standards, guidelines, and security monitoring processes in relation to general control, privacy regulations, and development and operation of the University's infrastructure. Knowledge of all Microsoft Office software and able to learn and use institutional software systems. Complies with all State and University policies. Other duties may be assigned. Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Education: Bachelor's Degree and Experience: Three to 5 years years of experience, and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required. Preferred Qualifications: 5+ years related experience (Venue Management, Facility Management, Event Management and/or production, Event Promotion); and a minimum of (2) years of supervisory experience. Strong communicator with proven ability to drive projects assigned to completion. Excellent organizational skills and attention to detail. Ability to foster and develop good working relationships with the University's internal clients as well as clients in the entertainment sectors. Strong written and verbal communication skills. Strong customer service skills. Ability to coordinate multiple projects. Creativity and proven problem solving skills. Ability to work non-traditional hours to include evenings and weekends. Proven ability and knowledge to work with professionals in the live entertainment business. Ability to work well with faculty, staff, students, and the general public. Why Pick UTEP <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=https://www.utep.edu/" target="_blank">About the University of Texas at El Paso</a> UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=https://www.utep.edu/vpba" target="_blank">About VP Business Affairs</a> The Division of Business Affairs oversees many elements of doing business at UTEP, including human resources, the budget office, and accounting and financial services. In addition, the VPBA Office manages business contracts and agreements, institutional memberships, the University's risk management/insurance program, and the open records process. Our goal is to support the University's teaching, research and public service mission by providing superior services to the campus community. <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=https://www.utep.edu/sfm/" target="_blank">UTEP Special Facilities Management Department</a> The UTEP Special Facilities Management department, under the Office of Special Events, manages and maintains the Special Use Facilities at the University of Texas at El Paso. These include the Don Haskins Center, Sun Bowl Stadium, and Magoffin Auditorium. These spaces are exceptional rental venues suitable for meetings, conferences, banquets, graduations, athletic events, and more. Available to Registered Student Organizations (RSOs), University departments, Internal Organizations, and External Organizations within the wider El Paso community. Additional Information Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; stoop, kneel and crouch. The employee is frequently required to use hands to feel; reach with hands and arms; and talk or hear. The employee is occasionally required to lift and move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from moderate to very loud. In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment. The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=mailto:titleix@utep.edu" target="_blank">titleix@utep.edu</a>, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312. For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="https://apptrkr.com/get_redirect.php?id=6827549&amp;targetURL=mailto:eoaa@utep.edu" target="_blank">eoaa@utep.edu</a>. To apply, visit <a href="https://apptrkr.com/6827549" target="_blank">https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&amp;Action=U&amp;FOCUS=Applicant&amp;SiteId=2&amp;JobOpeningId=14653&amp;PostingSeq=1</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-4f7eb2d7005acd4fa18567836297b25c

Assistant Director - Special Facilities Management

<a>Miami Dade College, Medical Campus&nbsp;</a>is now accepting applications for Director of Nursing Clinical Support. The Director of Nursing Clinical Support has a broad range of duties associated with the growth and development of clinical education courses in the School of Nursing, this position provides oversight, in collaboration with Continuing Education, for the Certified Nursing Assistant (CNA) courses, which includes plans to transition students to credit. This position also coordinates with nursing faculty and leadership to offer certifications for students enrolled in the School of Nursing.
Duties &amp; Responsibilities
<ul>
<li>Provides leadership and oversight for the Certified Nursing Assistant program; including working with clinical partners to pursue scholarships and partnership opportunities</li>
<li>Collaborates with the Program Director for Continuing Education in the hiring, onboarding, training, evaluation and scheduling of instructors for CNA</li>
<li>Oversees the curriculum for CNA and special projects as needed to meet accreditation/certification standards and ensure student success</li>
<li>Arranges Prometric Testing in collaboration with the testing center at MDC Medical Campus</li>
<li>Ensures the distribution of pertinent information to students enrolled in the CNA program to transition to degree-seeking programs</li>
<li>Collaborates with funding partners, recruitment, and Program Director of CE to increase enrollment of individuals in the community into the CNA program</li>
<li>Tracks enrollment data, graduation, and certification pass rates of students seeking credentials while identifying barriers to success</li>
<li>Works with the Program Director for Continuing Education to provide CNA program support</li>
<li>Coordinates with the Department Chairs and Director of Clinical Resources to appropriately staff each clinical course utilizing adjunct faculty when appropriate and visits clinical sites to ensure adjunct faculty are working with students to meet course and agency expectation</li>
</ul>
Minimum Requirements
<ul>
<li>Master’s degree in Nursing (MSN) from a regionally accredited institution and three (3) years of experience in nursing education; or Bachelor’s degree in Nursing (BSN) and seven (7) years of experience in nursing education</li>
<li>Florida license or eligibility for a license as a registered nurse</li>
<li>Knowledge and understanding of College organization, goals and objectives, and policies and procedures</li>
<li>Knowledge of Microsoft office software and specific computer programs related to area of responsibility</li>
<li>Computer fluency and database management skills in field related to Nursing Education</li>
<li>Possess excellent organizational and communication skills (both verbal and written)</li>
<li>Possess effective interpersonal skills</li>
<li>Ability to effectively present information to groups of managers, clients, customers, and the general public</li>
<li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations</li>
<li>Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community</li>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions for reporting Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff</li>
</ul>

Director of Nursing Clinical Support

Title of Position:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manager Individual Gifts FLSA Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Exempt Department:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Development Reports to:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;Senior Director, Major Gifts Positions reporting to this position:&nbsp; &nbsp;None Salary&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $90,000 - $95,000
 About Win - Women in Need Win is dedicated to breaking the cycle of homelessness by providingtransitional and supportive shelters for women-led families. Manyof our families have escaped domestic violence and strive to keeptheir families together and safe. Win’s Income Building Programsupports our clients by facilitating their transition fromunemployment to employment and helping those already employed toimprove their circumstances. This includes increasing wages, movingfrom part-time to full-time work, securing health benefits, andtransitioning from off-the-books to on-the-books positions.Additionally, Win offers financial literacy workshops to equip ourclients with essential skills such as budgeting, bill paying, andbasic fiscal management. Win’s current operating budget isapproximately $150 million, with $14 million raised privatelythrough private and corporate funding, supporting programs andservices including the Income Building Program and Camp Win.
Purpose of the Opportunity The Manager of Individual Gifts is responsible for identifying,cultivating, qualifying, and soliciting mid-level ($1,000-$4,999)donors to raise significant revenue for Win. Reporting to theSenior Director, Major Gifts, the Individual Giving officer managesaspects of the individual donor programs (events, communicationscontent, solicitation) to raise funds and donor commitments insupport of Win programs. Key Accountabilities
Donor Relations and Cultivation • Manage portfolio of donors supporting from $1,000-$4,999,including annual giving, from communications and engagement tosolicitation and stewardship. • Coordinate donor experiences involving Development and Programteams, including strategy development and preparation of briefingdocuments, formal proposals, and logistical support. • Oversee the acknowledgement and recognition processes formid-level donors, ensuring immediate, tailored, and accuratecorrespondence to donors, and on-going appreciation asappropriate.
Research and Metrics • Regularly provide reporting on mid-level financial progress as itrelates to overall goal. • Work closely with the Director of Development Operations todevelop systems and methodology to identify/qualify new Windonors. • Analyze donor data and fundraising metrics to assess performance,identify trends and share key learnings to inform strategicdecision-making.
 Data-Driven Approach • Ensure the maintenance of accurate and up-to-date donor recordsin Salesforce, Win’s CRM database, with a focus on data hygiene.Work with the Development staff to ensure fulfillment andimplementation. • Track and report activities and progress towards goals throughthe fiscal year. Events and Collaboration • Participate in planning and staffing specific fundraisingevents. • Other duties as assigned, including ongoing support of appeals,campaigns, donor communications, and marketing.
Essential Functions • Represent Win’s mission and programs to external parties bybuilding and maintaining strong organizational knowledge. • Perform other related duties as assigned. • Must be able to sit at a computer for a majority of the workday. • Must use public transportation to travel to Win sites and otherrelated meetings and events.
Qualifications · Commitment to Win’s mission, vision, and values. · BA and 2-4 years of experience in successfully managing andcoordinating an individual donor program. · Proven organizational skills including the ability to managemultiple tasks and projects simultaneously and produce high qualityresults quickly and on time. · Take initiative and be creative in developing and maintainingsources of support. · Excellent communication skills, both verbal and written,required. · Proficiency in Microsoft Office including spreadsheets andpresentation applications. · Knowledge of fundraising software (salesforce) is a plus.
Core Competencies • Leading Others: Demonstrate flexibility, adaptability andinitiative. Engage the team to achieve high standards. Be visionaryand able to help create and realize Win’s vision for thefuture. • Facilitating Change: Support critical large-scale changes.Inspire and motivate others. Develop and meet challenging butachievable goals with the clients’ well-being in mind. • Managing Performance: Monitor performance against standards setby Win and funders.

Manager Individual Gifts

Opportunity
Reporting to IRAP’s Executive Vice President, External Relationsand Chief of Staff, the Vice President (VP), Development will be anintegral member of the IRAP team, and involved in theorganization’s overall strategic development. They will oversee andmanage the organization’s fundraising strategy, development, andexecution, and will build key infrastructure and contacts tostrengthen and sustain its activities. In partnership with theExecutive Vice President, External Relations and Chief of Staff,the Development team, and other key stakeholders, the VP will be astrategic leader and frontline fundraiser, forging newrelationships to increase IRAP’s visibility, achieve ambitiousimpact, and secure long-term financial resources. They will lead,in partnership, the design and implementation of a comprehensive,clearly-articulated multi-year plan to maintain organizationalhealth in the years to come. The VP will hold a portfolio ofprincipal and major individual and institutional donors, and willbe responsible for personal fundraising performance alongside therest of the development team.&nbsp;
The VP, Development will have primary responsibility forestablishing and implementing the infrastructure needed to grow a$30M annual budget through the solicitation of grassroots tomajor/principal gifts, special events and virtual opportunities,and corporate and foundation support. They will expand anddiversify IRAP’s donor base/pipeline and work closely with otherteam members to secure funding for new initiatives. In addition,the VP will work closely with the Board of Directors on theirrespective individual fundraising / relationship-building plans,and encourage everyone, through many different avenues, to becomemore involved in helping the organization reach their fundraisinggoals.
The VP, Development will directly supervise the highly strategicDevelopment Leadership Team, comprising the Director of IndividualPhilanthropy, Director of Institutional Philanthropy, and theDevelopment Operations team lead, in addition to overseeing andleading the nine Development team professionals. They will also bea member of the Senior Management Team, responsible for helping todevelop a strategic execution plan to achieve organizationalresults.
Responsibilities
<ul>
<li>Provide strategic vision and direction to build a first-ratedevelopment program, in partnership with the Executive LeadershipTeam, Development team, and Board of Directors, includingindividual, corporate, and foundation fundraising, and support andensure stellar development operations.</li>
<li>Through a combination of donor, prospect, Board, and staffengagement; intentional pipeline building and authenticstewardship; and creative and innovative fundraising strategies,lead the organization-wide goal of deepening existing andprospective funder relationships, and expanding and diversifyingthe base of supporters and ambassadors.</li>
<li>Maintain a dynamic portfolio of high-net-worth individuals andmajor institutional funders.</li>
<li>Support the Board of Directors, including staffing theDevelopment Committee, as it undertakes greater fundraising andpipeline-building efforts.</li>
<li>Ensure dynamic processes in all phases of prospect management,donor qualification, cultivation, solicitation, stewardship, anddevelopment reporting.</li>
<li>Create and implement a plan for the diversification of fundingtypes, such as expanding our non-U.S. supporter base, competing formore multilateral funding opportunities, and/or acceleratinggrassroots giving.&nbsp;</li>
<li>Ensure the mobilization of virtual and in-person fundraisingactivities, including by leading the biannual Audacious Communitycalls and other development cultivation and stewardshipopportunities.&nbsp;</li>
<li>Communicate regularly with the Executive Vice President,appropriate Executive Leadership Team members, and the SeniorDirector, Global Planning and Strategic Resourcing to understandpotential programmatic funding needs, then work with others on theDevelopment team to identify and pursue funding opportunities tomeet those needs.</li>
<li>With the support of the Development Operations team, provideregular analysis and reporting on the overall performance offundraising against goals and Annual Plan.</li>
<li>Actively manage the Development departmental budget, bringingrisks and opportunities to the attention of the EVP, ExternalRelations and Chief of Staff.</li>
<li>In collaboration with the Senior Director of Communications,devise and implement compelling and consistent external messaging,and build consistent and recognizable identity to further IRAP’sbrand and enhance visibility.</li>
<li>Identify, develop, and mentor the Development team, and fostera team culture of accountability, collaboration, honesty, respect,and joy.</li>
<li>Indirectly manage a team of Development professionals who aremembers of the union.</li>
<li>Together with the Development team, advance DEIAB efforts infundraising, including elevating client and partner voices, andsupporting Development’s role in the achievement oforganization-wide DEIAB goals.</li>
</ul>
Qualifications
Education
<ul>
<li>Bachelor’s degree required.</li>
</ul>
Experience
<ul>
<li>At least ten years of professional experience in amission-driven, nonprofit organization.</li>
<li>Demonstrated success in a Development function/role/position(managing and forging relationships with multiple donorsources).</li>
<li>Five years of management or supervisory experience required;supervisory experience in a unionized environment preferred.</li>
<li>Experience in building a dynamic and effective fundraisingprogram, designed to grow with time and the expanding needs of theorganization.</li>
<li>Experience working with Salesforce, Raiser’s Edge or other CRMdatabase management systems is a plus.</li>
</ul>
Values, Competencies and Skills
<ul>
<li>Highly creative and strategic minded; ability to influence andengage a wide range of donors and build long-termrelationships.</li>
<li>Demonstrated ability to direct broad fundraising initiatives tomeet institutional goals, and proven ability to personally raiseprincipal and major individual and/or institutional gifts.</li>
<li>Superb writing, communication, and analytical skills.</li>
<li>Exceptional organizational and time management skills.</li>
<li>Flexible and adaptable style; a leader who can positivelyimpact both strategic and tactical fundraising initiatives.</li>
<li>Ability to work both independently without close oversight, butalso a team player who will productively engage with others,including IRAP staff, leadership, Board of Directors, and other keystakeholders.</li>
<li>Demonstrated ability to inspire, engage, and motivatestaff.</li>
<li>High standards of professional and ethical conduct, integrity,and accountability.&nbsp;</li>
<li>Must be familiar with nonprofit financial management andprogram budgeting.</li>
<li>Commitment to IRAP’s mission to create a world where refugeesand all people seeking safety are empowered to claim their right tofreedom of movement and a path to lasting refuge.</li>
</ul>
Location
The candidate will work in one of IRAP’s U.S. offices in NewYork City or Washington, DC, but remote work candidates will beconsidered. The position must be able to work within EST workhours, +/- two hours, to facilitate team collaboration.
Job-related Requirements
This position does not require regular office presence.
This position requires the ability to travel (approximately sixtimes per year, including possible international travel),occasional work outside daytime business hours to meet withsupporters and participate in cultivation opportunities, andrepresent IRAP at external events/meetings as and whenrequired.
Compensation
IRAP strives for equity and transparency in its compensationpractices. Compensation is based on experience, education, andinternal equity. The salary for this role is in a range based onmarket data and will be between $158,772 - $180,071.
Benefits
IRAP offers an extremely competitive benefits package in eachlocation. For more information about IRAP’s benefits, please visitour careers page.&nbsp;
IRAP’s benefits vary across office locations, and IRAP seeks tooffer equitable and generous benefits to all employees. IRAP’s U.S.benefits include:
<ul>
<li>Fully paid family health insurance</li>
<li>Retirement options</li>
<li>Extensive PTO (20 or more vacation days &amp; 19 org-wideholidays)&nbsp;</li>
<li>Comprehensive leave time for sickness</li>
<li>Disability and parenting (5 months of parentalleave)&nbsp;</li>
<li>Reimbursement for work from home equipment</li>
<li>Generous opportunities for professional development</li>
</ul>
&nbsp; Benefits
IRAP’s benefits vary across office locations, and IRAP seeks tooffer equitable and generous benefits to all employees. IRAP’s U.S.benefits include:
<ul>
<li>Fully paid family health insurance</li>
<li>Retirement options</li>
<li>Extensive PTO (20 or more vacation days &amp; 19 org-wideholidays)&nbsp;</li>
<li>Comprehensive leave time for sickness</li>
<li>Disability and parenting (5 months of parentalleave)&nbsp;</li>
<li>Reimbursement for work from home equipment</li>
<li>Generous opportunities for professional development</li>
</ul>

Vice President, Development

<h3>Job Description</h3>
Job Description
World Emblem is the global leader in custom emblem manufacturing and apparel decoration, serving the world’s most recognizable brands for over 30 years. With eight strategic locations across the U.S., Canada, Mexico, and Europe, we deliver rapid-turn, high-quality embroidered and specialty emblems—from traditional embroidery to FlexStyle® 3D and heat-applied solutions—helping our customers create memorable brand experiences and premium apparel designs.
Our culture is built around our Core Values: Stay Positive. Get the Job Done. Continuous Improvement. Be 100% Committed to the Team. Customer-Centricity.
We welcome candidates from any location.
JOB SUMMARY
The Client Success Director is a strategic leader responsible for designing and driving the future state of customer experience operations, ensuring scalable excellence across all service teams. This role goes beyond daily management and focuses on process optimization, Lean problem-solving, performance.
<ul>
<li>coaching systems, VOC integration, and cross-functional collaboration to drive measurable customer satisfaction, retention, and lifetime value.</li>
<li>This leader will mentor Client Success Agents, oversee service team performance across multiple facilities, and architect world-class service standards through strategic planning, layered process audits, and continuous improvement (PDCA, Hoshin, Gemba methodology)</li>
</ul>
Essential Duties &amp; Responsibilities
Vision &amp; Alignment 
<ul>
<li>Translate 1–3 year Hoshin strategic objectives into actionable client success roadmaps with measurable KPIs.</li>
<li>Lead deployment of layered audit systems, FMDS boards, and VOC loops to ensure service health is visible, measurable, and improvable.</li>
<li>Proactively identify churn and service risk trends and build preventative action frameworks.</li>
</ul>
Process Excellence &amp; Problem Solving 
<ul>
<li>Lead Kaizen-style initiatives to reduce service friction, improve onboarding speed, and accelerate response cycles.</li>
<li>Establish standard work for escalation, root-cause problem solving, and feedback loops across Order Entry, Account Support, and Client Success functions.</li>
<li>Own continuous improvement pipeline and champion Lean methodology and coaching behaviors.</li>
</ul>
Customer Experience Leadership 
<ul>
<li>Institutionalize proactive customer engagement using VOC insights, Net Promoter Systems, and perception analysis.</li>
<li>Lead strategic recovery efforts for high-impact accounts and oversee executive-level communication for top-tier customers.</li>
<li>Enhance digital service journey through CRM optimization and automation.</li>
</ul>
Team Leadership &amp; Organizational Development 
<ul>
<li>Mentor and develop Client Success Agents and Leads into high-performing, metrics-driven leaders.</li>
<li>Build a coaching-first culture with regular talent calibration, performance development plans, and succession pipelines.</li>
<li>Collaborate closely with Operations, Sales, CI, and IT to close the loop between service execution and commercial strategy.</li>
</ul>
Qualifications
<ul>
<li>Strategic Thinking &amp; Systems Design</li>
<li>Lean / PDCA / Problem Solving Mindset</li>
<li>Change Management &amp; Cross-Functional Influence</li>
<li>Performance Coaching &amp; Leadership Development</li>
<li>Executive-Level Communication and Commercial Awareness</li>
<li>Technology Fluency: CRM platforms, service dashboards, productivity systems.</li>
</ul>
SKILLS
<ul>
<li>Leadership: Strong leadership and team management skills, with the ability to motivate and inspire a team.</li>
<li>Communication: Excellent verbal and written communication skills, capable of interacting with customers and team members at all levels.</li>
<li>Problem-Solving: Strong analytical and problem-solving abilities, with a track record of effectively resolving customer issues.</li>
</ul>
<ul>
<li>Customer Focus: A customer-focused mindset with a commitment to providing high-quality service and improving customer satisfaction.</li>
<li>Technology Proficiency: Proficiency in customer service software, CRM systems, and other relevant tools.</li>
<li>Time Management: Exceptional organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.</li>
<li>Conflict Resolution: Ability to handle difficult situations and resolve conflicts in a professional and effective manner.</li>
</ul>
Education / Experience
<ul>
<li>Bachelor’s degree preferred; equivalent leadership experience in Customer Operations accepted.</li>
<li>Minimum 5+ years in strategic client success or service leadership, preferably within a multi-site or manufacturing environment.</li>
<li>Proven background in process improvement, VOC systems, or Lean/CI initiatives.</li>
</ul>
Language Ability
<ul>
<li>Proficient in reading and comprehending basic instructions, brief correspondence, and memos.</li>
<li>Skilled in drafting clear, concise written communications and in presenting information effectively in one-on-one and small group settings with customers, clients, and colleagues.</li>
<li>English Fluency: Strong verbal and written communication skills in English to engage effectively with customers, team members, and stakeholders.</li>
</ul>
World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify

Client Success Director

<h3>Job Description</h3>
Job Description
About Radix Radix is revolutionizing how the multifamily world makes decisions. From investment to divestment, and everything in between, Radix brings data transparency, market intelligence, and acquisition modeling into a seamless ecosystem that turns the industry's best insights into confident decisions.
What You Will Be Part Of
You will build and scale a Client Success organization that directly influences how successfully our customers adopt and grow with Radix. You will shape the full client journey, build the operational foundation, and lead the team that ensures our customers achieve measurable value. Your work will impact retention, net revenue expansion, and long-term client relationships. Radix is scaling fast, and your leadership will be felt across every corner of the company.
What You Will Achieve 
<ul>
<li>
Build a scalable Client Success strategy that increases retention, strengthens adoption and drives net revenue expansion. 
</li>
<li>
Design and implement onboarding programs that accelerate time to value across client segments. Establish clear playbooks, processes and engagement paths that deliver consistent and high impact client experiences. 
</li>
<li>
Hire, mentor and elevate a high performing Client Success team built on ownership, accountability and proactive solutioning. 
</li>
<li>
Partner with Sales, Product and Marketing to ensure client insights guide product direction and go to market efforts. 
</li>
<li>
Create and manage client health scoring models, NPS programs and usage analytics that predict risk and identify opportunities. 
</li>
<li>
Drive deep client partnership by connecting their real world challenges to Radix solutions, shaping their success plans and ensuring Radix becomes an indispensable part of their decision making. 
</li>
<li>
Increase efficiency and visibility through strong use of Salesforce and other CS operational tools.
</li>
</ul>
What Makes You a Strong Fit 
<ul>
<li>
Five or more years leading Client Success, Account Management or Client Experience in a B2B SaaS environment.
</li>
<li>
Proven ability to build and scale a Client Success function from the ground up. A strong track record of improving retention, net revenue retention and expansion. 
</li>
<li>
Deep familiarity with health scoring frameworks, NPS programs and data driven engagement. 
</li>
<li>
Experience implementing and optimizing CS tools including Salesforce.
</li>
<li>
Excellent communication and leadership skills with the ability to influence cross functional partners. 
</li>
<li>
Comfortable balancing big picture strategy with hands on execution while keeping everything moving forward with confidence.
</li>
</ul>
Why You Will Love Working Here
<ul>
<li>
Comprehensive Benefits
<ul>
<li>
Medical, dental and vision coverage designed to support your wellbeing.
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</ul>
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<li>
Unlimited PTO
<ul>
<li>
We trust you to take the time you need to recharge and do your best work.
</li>
</ul>
</li>
<li>
Pre-IPO Equity
<ul>
<li>
Meaningful ownership with the potential to grow right alongside Radix.
</li>
</ul>
</li>
<li>
Performance Bonus
<ul>
<li>
Rewarded for the impact you drive, not just tasks completed.
</li>
</ul>
</li>
<li>
Learn From the Best
<ul>
<li>
Work shoulder-to-shoulder with industry experts, innovative operators, and leaders shaping the future of multifamily.
</li>
</ul>
</li>
<li>
Build Category-Defining Products
<ul>
<li>
Join us during a high-velocity, post–Series A growth stage where your ideas influence the market, not just the roadmap.
</li>
</ul>
</li>
</ul>

Director of Client Success

<h3>Job Description</h3>
Job DescriptionCompany Description
Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results.&nbsp;
Role Summary
We are seeking a mission-driven, results oriented Director of Client Success to lead the execution of high-priority initiatives for a defense sector client. In this role, you’ll help launch and operate a function that can rapidly identify needs, scout technologies, integrate solutions, and scale what works. This means building structure, workflows, and processes that overcome legacy constraints to ensure speed, precision, and measurable impact. You will be responsible for leading daily client engagements and navigating complex stakeholder relationships. Success in this role means navigating ambiguity, moving with urgency, and producing results that have a tangible mission impact.
This role requires exceptional program leadership skills, knowledge of DoD acquisition and contracting pathways, and the ability to translate complex operational requirements into actionable strategies and repeatable processes.
Salary range: $140,000 - $165,000 plus bi-annual bonuses
TS clearance is strongly preferred.&nbsp; Eligibility for clearance is required.&nbsp;
Key Responsibilities
Client Success
<ul>
<li>Embed with senior-level military clients on client site, and/or on a military base in order to become a trusted partner&nbsp;</li>
<li>Work closely with the Account Senior Director and with clients to bring in and integrate innovative, agile, and cutting-edge technologies into clients’ missions</li>
<li>Translate strategic objectives into actionable plans, workflows, and performance metrics.</li>
<li>Proactively and creatively mitigate any problems that arise&nbsp;</li>
<li>Become deeply familiar with the client’s mission objectives, organizational structure, policies, and challenges; build relationships with senior client leaders&nbsp;</li>
<li>Anticipate client needs and proactively craft solutions; work with Dcode staff to do the same&nbsp;&nbsp;</li>
<li>Provide creative, novel perspectives and approaches to how the government operates in the areas of policy, acquisitions, finance, culture, and processes, in order to drive innovation and agility inside their missions</li>
<li>Work closely with the Account Senior Director to drive client retention, identify opportunities for account expansion, and help scope new client engagements</li>
<li>Analyze qualitative and quantitative data to help clients solve their toughest problems&nbsp;</li>
<li>Proactively collect feedback from the client, review client concerns, and improve the client experience across the account</li>
</ul>
Contract Management
<ul>
<li>Ensure Dcode is compliant with client contracts at all times</li>
<li>Continuously monitor risks and propose solutions for fast resolution</li>
<li>Assure strong communication plans with clients related to contract status, risks, issues, opportunities, etc.are implemented</li>
<li>Monitor contract spending, deliverables, and burn rates</li>
<li>Manage resourcing to ensure client outcomes are met</li>
</ul>
Skills and Experience
Required Skills and Experience
<ul>
<li>10+ years of relevant work experience, including leadership of government-facing contracts in acquisition, technology integration, or operational support.</li>
<li>Proven experience managing government contracts (DoD preferred), with strong understanding of contracting mechanisms such as OTAs, CSOs, and IDIQs.</li>
<li>Strong familiarity with technology scouting, evaluation, and integration into complex environments.</li>
<li>Exceptional communication and stakeholder engagement skills, including the ability to brief senior leaders and produce decision-ready materials.</li>
<li>Strong problem-solving skills, with the ability to operate in a fast-paced, evolving environment and deliver results under pressure.</li>
<li>Understanding and comfort with agile project management.</li>
</ul>
You’ll Excel in This Role If You:
<ul>
<li>Thrive in high-tempo, mission-driven environments.</li>
<li>Can distill complex needs into focused, actionable initiatives.</li>
<li>Balance strategic thinking with tactical execution.</li>
<li>Proactively remove barriers and enable others to succeed.</li>
</ul>
We look for resilient hustlers:&nbsp;
Our CEO busted her face on the balance beam in college and got back up… our CRO has knocked on a thousand doors… rejected 999 times and kept on knocking. What is your story?&nbsp;
Equal Opportunity Statement
&nbsp;
We provide equal opportunity to all persons without regard to ethnicity, religion, sexual orientation, gender, family or parental status, national origin, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
&nbsp;
We believe diversity is a strength and aim to build an innovative and welcoming culture where people from all backgrounds feel respected and included. We believe that true innovation happens when everyone has the tools, resources, and opportunities to excel.
 &nbsp; &nbsp;
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<h3>Job Description</h3>
Job Description
We are seeking a Director of Client Success to lead, inspire, and scale our Client Success function by leading a department critical to SSC’s growth and reputation, directly shaping the experience of thousands of contractors. This leader will be accountable for driving performance excellence across a team of managers and specialists, ensuring every client experiences SSC as a trusted partner who delivers peace of mind, time savings, and confidence in compliance.&nbsp;
The Director will set high standards of performance and accountability, build a culture of continuous improvement, and ensure our client experience consistently raises the bar. Success in this role will directly impact revenue retention, upsell growth, and SSC’s reputation as the premier compliance partner in North America.&nbsp;

What You’ll Do&nbsp;&nbsp;
As the Director of Client Success, you will:&nbsp;
Lead with Vision &amp; Accountability&nbsp;
<ul>
<li>
Build, develop, and mentor a high-performing team of Client Success Managers and Team Leads.&nbsp;
</li>
</ul>
<ul>
<li>
Establish clear performance metrics (renewal rates, compliance success rates, client NPS, upsell revenue) and hold the team accountable for achieving and exceeding targets.&nbsp;
</li>
</ul>
<ul>
<li>
Drive alignment with SSC’s vision, mission, and values to create a unified, people-first culture.&nbsp;
</li>
</ul>
Raise the Bar on Client Experience&nbsp;
<ul>
<li>
Own the end-to-end client journey—from onboarding through renewal and expansion—ensuring SSC consistently delivers experiences that “wow.”&nbsp;
</li>
</ul>
<ul>
<li>
Champion proactive, personalized, and anticipatory service models that identify and resolve client needs before they become challenges.&nbsp;
</li>
</ul>
<ul>
<li>
Ensure best-in-class adoption and use of the Safety Services Cloud, centralizing compliance and simplifying client workflows.&nbsp;&nbsp;
</li>
</ul>
Drive Performance Excellence&nbsp;
<ul>
<li>
Set a high standard for operational discipline, efficiency, and execution within the Client Success organization.&nbsp;
</li>
</ul>
<ul>
<li>
Establish and scale repeatable processes for compliance management, client engagement, and success tracking.&nbsp;
</li>
</ul>
<ul>
<li>
Partner with Product, Sales, and Marketing to ensure client insights shape strategy, messaging, and platform enhancements.&nbsp;
</li>
</ul>
Deliver Measurable Growth&nbsp;
<ul>
<li>
Ensure retention rates consistently exceed industry benchmarks by delivering exceptional value and outcomes to clients.&nbsp;
</li>
</ul>
<ul>
<li>
Drive expansion opportunities by connecting clients with additional SSC services (e.g., Prequal Maintenance, Training Qualification, and our Learning Management System).&nbsp;
</li>
</ul>
<ul>
<li>
Contribute to SSC’s growth goals by scaling Client Success into a competitive differentiator that fuels referrals and long-term loyalty.&nbsp;
</li>
</ul>
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