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The Account Executive is responsible for turning interestednonprofits into paying clients for <a href="https://capitalcampaignpro.com/about/" target="_blank">Capital Campaign Pro</a>,which offers consulting services for capital campaigns.Responsibilities of the AE include, but are not limited to:
<ul>
<li>Proactively follow up with website visitors, webinar attendees,content downloaders and other interested prospects by phone andemail.</li>
<li>Research and explore your leads with creativity andenthusiasm.</li>
<li>Zoom with amazing nonprofit leaders and help them solveproblems.</li>
<li>Write proposals. Meet quotas. Track metrics. Close leads.</li>
<li>This position is full-time and open to remote candidates. Mustbe available for internal meetings (all during normal businesshours in eastern time zone) and prospect meetings, responsive toemails, and complete tasks in a timely manner. Former fundraisingprofessionals are encouraged to apply. Work from anywhere youare!</li>
</ul>
We are a remote-first company. Join a growing team ofprofessionals throughout the USA. Work from anywhere you are. Allmeetings are on eastern time.
A Day in the Life of a Capital Campaign Pro AccountExecutive Promptly follow up with inbound leads by phone and email.Proactively follow up with website visitors. Zoom with amazingnonprofit leaders. Research and explore your own leads withcreativity and enthusiasm. Solve problems. Write proposals. Providevalue. Meet quotas. Track metrics. Close leads.
Skills, Experience, and Attributes Experience in inside sales, lead development, or fundraising.Excellent written communications and listening are a must.Experience in capital campaign fundraising a plus. Self-motivated,ambitious, go-getter, problem solver, courageous, committed, loyal,honest, and dedicated to helping others. Must be comfortable onZoom. Experience with CRM software (e.g. Salesforce, OntraPort,Marketo, etc.) a plus, and familiarity with Office Suite tools(Word, Excel, PowerPoint, etc.) a must.
Benefits Flexible schedule. Paid holidays, sick, and vacation/personal days.401k eligibility after one year of employment, with employermatch.
Compensation is a combination of base salary and commissions.Send cover letter and resume via email.
About Us <a href="https://capitalcampaignpro.com/about/" target="_blank">Capital CampaignPro</a> provides a comprehensive support system for nonprofitleaders running successful campaigns. We are <a href="https://capitalcampaignpro.com/dei/" target="_blank">committed to Diversity,Equity, and Inclusion</a> and seek a diverse mix of colleagues aswe work actively to further diversify our team and ensure aninclusive workplace for all.
We build <a href="https://capitalcampaignpro.com/team/" target="_blank">ourteam</a> and serve clients without regard to dis/ability, gender orgender expression, sexual orientation, race, nationality, or anyadditional dimensions of diversity. We’d love for you to be a partof our growing team.

Fundraising Consulting Sales - Account Executive - Remote Work

Position Summary
The Office of the General Counsel (OGC) currently consists of 16 attorneys working collaboratively to provide a full range of legal services to Columbia University.&nbsp; OGC is seeking an attorney with corporate and/or transactional experience to work on a range matters of including:&nbsp; business matters, contract review, litigation, labor and employment, copyright, property acquisitions, student and faculty issues, and tax, among others. Although the role will be generalist in nature, it will focus on contracts/transactional matters at the outset and may be adjusted based on the experience/skills of the successful candidate and needs of the organization. The Assistant/Associate title and salary will be commensurate with level of relevant experience.
Responsibilities
<ul>
<li>Provide advice and counsel to internal clients, including University leadership, on a wide variety of issues of critical importance to the University;</li>
</ul>
<ul>
<li>Draft, negotiate, and/or review a variety of contracts related to topics such as online educational platforms and executive education, educational collaboration and affiliation agreements, and MOUs; Monitor legal issues and trends affecting higher education; analyze relevant research, trends, and proposed regulations to make recommendations on matters affecting institutions of higher learning; Develop, draft and interpret University policies; counsel on issues of policy formation and application; Respond to complaints, demands, subpoenas and regulatory inquiries directed to the University; Conduct and/or oversee and support internal investigations; Manage outside counsel on certain litigation, investigations and audits; Work independently on routine legal matters while recognizing issues of institutional importance, taking proactive steps to resolve issues while keeping the General Counsel, Deputy General Counsel and internal clients appropriately informed; Effectively communicate to clients by clearly explaining practical solutions for addressing problems, appropriately balancing legal considerations with institutional programmatic and policy objectives; and Support all University related legal eﬀorts as needed.</li>
</ul>
Minimum Qualifications &amp; Skills
Education: A Juris Doctor degree from a nationally recognized law school with excellent academic credentials in law school and in undergraduate studies.
Required:
<ul>
<li>Five plus years of practice experience at law ﬁrm, government agency and/or in-house experience in advising and counseling clients (Assistant/Associate title will be commensurate with level of relevant experience); Higher Education, government agency and/or other in-house experience a plus; Ability to analyze complex situations and react appropriately; Ability to exercise sound judgment after researching and interpreting relevant facts; Ability to prioritize and meet deadlines; Ability to supervise outside counsel in a cost-eﬀective manner; Ability to work with minimal supervision and to handle multiple high priority tasks simultaneously Excellent drafting skills; Conﬁdence and judgment necessary to act pragmatically; High level of intellectual curiosity; Ability and desire to function collaboratively; Strong interpersonal skills and the ability to communicate easily with colleagues and internal clients; and Must be admitted to the New York State Bar or admitted within one year of hire.</li>
</ul>

Associate General Counsel

Ready to build the future with AI?&nbsp;
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s <a href="https://www.genpact.com/gigafactory" target="_blank">AI Gigafactory</a>, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to <a href="https://media.genpact.com/2025-02-05-Genpact-Accelerates-Innovation-through-Service-as-Agentic-Solutions" target="_blank">agentic AI</a>, our breakthrough solutions tackle companies’ most complex challenges.&nbsp;
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.&nbsp;
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at <a href="http://www.genpact.com/" target="_blank">genpact.com </a>and on <a href="https://www.linkedin.com/company/genpact/mycompany/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/genpact" target="_blank">X</a>, <a href="https://www.youtube.com/user/GenpactLtd" target="_blank">YouTube</a>, and <a href="https://www.facebook.com/ProudToBeGenpact/" target="_blank">Facebook</a>.&nbsp;&nbsp;
Inviting applications for the role of Functional Architect
Skills – Headstrong Services LLC seeks Functional Architect (multiple positions) in New York, NY to be responsible for all activities related to the analysis, architecture, design, implementation, maintenance, and release of SaaS/PaaS business applications. Employ knowledge of business process to interpret clients' technical and operational requirements and procedures to design, configure, and integrate solutions with surrounding systems. Apply knowledge of domain concepts, products, APIs, and techniques (such as configurations, security, integrations, reports) to ensure that critical business functionality is addressed in the project plans. Create and execute test strategies, plans, and scripts ensuring the implemented solution meets the best-in-class IT product quality standards. Act as business process liaison with other IT resources and to the end-client.
Education – Position requires a Master’s degree in a Computer Science, Engineering (all), Mathematics, Sciences, Business, Management or related field and 2 years of experience in the job offered or related occupation. As an alternative, a Bachelor’s degree in a Computer Science, Engineering (all), Mathematics, Sciences, Business, Management or related field and 5 years of progressively responsible post-Bachelor's experience in the job offered. Foreign equivalent degrees are acceptable. Position also requires: 2 years of experience with SaaS/PaaS implementation; and 2 years of experience with software development and programming. Position headquartered in New York, NY with placement at project sites nationally within the United States with no additional travel required. $150,550 to $158,077 per year.
Please send resume and cover letter to:
<a href="mailto:Talent.Recruitment@genpact.com" target="_blank">Talent.Recruitment@genpact.com</a>
Indicate job code “HSFANY0925” when applying.
Why join Genpact?&nbsp;
<ul>
<li>Lead AI-first transformation – Build and scale AI solutions that redefine industries </li>
<li>Make an impact – Drive change for global enterprises and solve business challenges that matter </li>
<li>Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills </li>
<li>Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace </li>
<li>Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build </li>
<li>Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress&nbsp;</li>
</ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.&nbsp;&nbsp;
Let’s build tomorrow together. &nbsp;
The approximate annual base compensation range for this position is $150,550 to $158,077. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity&nbsp;
“Los Angeles, California based candidates are not eligible for this role. &nbsp;
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.&nbsp;
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.&nbsp;

Functional Architect - Multiple Positions

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Develop high-quality enterprise integration solutions that meet the demanding challenges of usability, resilience, performance, scalability, and security. Lead and participate in creating MVPs (Minimum Viable Products) and POCs (Proof of Concepts) for new concepts to achieve desired tasks to evaluate customer solutions and their feasibility. Lead and participate in the architectural discussions and conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal. Develop interfaces to intelligently manage message routing, data mapping, orchestration, and reliability between nodes. Focus on developing services/APIs that are reusable and meet the scope defined in the monthly and quarterly release plans. Develop exception scenarios and ensure the possible misconfigurations are covered with instructive messages, which enables easy debugging for the client and provides a graceful termination of the application. Work with consumers to explain the execution of connectivity tests in different environments, API endpoint URL change, authentication and authorization process at service level and production implementation plan. Provide support to all production's installs, help the team to deploy APIs into production and perform validations. Support troubleshooting the production and non-production incidents. Utilize: Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x,6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. Required: Bachelor's degree or equivalent in Computer Science, Mathematics or related (employer will accept Associate's degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Senior System Engineer or related. Two (2) years of experience must include utilizing Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x, 6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. $127234 to $160000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN151 in the subject line.

Senior System Engineer

<h3>Job Description</h3>
About the Company
 
 
Renaissance Alliance Insurance Services is a leading technology-enabled financial services company aspiring to become the premier provider of business services, technology enablement, and risk transfer relationships to independent insurance agencies serving the US Property &amp; Casualty insurance industry. Our company continues expanding capabilities to serve our clients across the US and we have increased our insurance premium under management from $1.3B to $5.8B with a combination of organic and inorganic growth strategies. 
 
We are seeking a Director, Member Success Partner who will serve our member agents by partnering with them to increase utilization of our platform including all products and services of the firm. The ideal candidate is someone with a passion to support clients in a fast-paced, high-growth environment.
 
 
About the Role
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Builds strong relationships with member agency principals and their teams to increase member engagement and platform utilization as the primary liaison between member agencies and Renaissance.
 
 
Responsibilities
 
 
<ul>
<li>Lead key interactions with member agents such as delivering Partnership Reviews and conducting agency-carrier planning process.</li>
<li>Partner with Renaissance team members in addressing and resolving issues in the platform.</li>
<li>Serve as host at Renaissance events, encouraging member attendance and participation.</li>
<li>Attend professional association, carrier, and industry educational and networking meetings as appropriate.</li>
</ul>
 
Qualifications
 
 
<ul>
<li>Bachelor’s degree or equivalent in years of experience and training.</li>
<li>Minimum five years of agency focused property and casualty insurance industry experience with an insurance company and/or insurance agency preferred with an advanced understanding of P&amp;C product lines, market and industry trends, and federal/state regulations to design and execute growth initiatives and optimize agency services.</li>
</ul>
 
Required Skills
 
 
<ul>
<li>Good understanding of how agencies and carriers work together.</li>
<li>Excellent organizational skills to simultaneously manage several projects, provide successful outcomes, and accurately document all activity in a timely manner.</li>
<li>Confidently and effectively communicates with a professional demeanor through oral and written means with a diverse range of individuals both internally and externally.</li>
<li>Responsive to clients’ needs and fosters a positive experience through a clear understanding of a client’s situation, perception, and expectation.</li>
<li>Relational-- exhibits a confident demeanor, a positive attitude, and genuine friendliness. Is honest, respectful, considerate, empathetic, and approachable.</li>
<li>Adaptable--ability to be flexible and adjust to new or changing priorities and situations.</li>
<li>Resilient-- self-assured, enthusiastic, and determined to overcome obstacles and challenges to reach goals and exceed expectations.</li>
<li>Problem Solver--capable of identifying current and potential situations, use analytical thinking to consider all factors, and implement effective solutions.</li>
<li>Knowledge of Microsoft Office applications required including Teams, Excel and PowerPoint and social media platforms such as LinkedIn.</li>
<li>Knowledge of agency management systems such as Vertafore AMS360, Applied Epic, EZLynx and Hawksoft is a plus.</li>
<li>Valid driver's license and satisfactory driving record.</li>
<li>Must be able to travel (including overnight travel) in response to member needs and attend functions including Renaissance and member networking functions.</li>
</ul>
 
Pay range and compensation package
 
 
<ul>
<li>Salary up to $130K</li>
<li>Annual discretionary bonus target: 20% of annual base salary</li>
<li>Competitive benefits package</li>
</ul>
 
Equal Opportunity Statement
 
 
Renaissance Alliance Insurance Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, parental status, pregnancy, political affiliation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
 
```

Client Services Executive

<h3>Job Description</h3>
Job Description
Job Title: Executive, Client Services
Work Location: NYC (Hybrid)
Start Date: ASAP 
Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. 
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global.
About the role:
The Client Services Executive will build, cultivate and manage relationships directly with the diverse group of amazing creators on the Whalar roster. Working with top-tier brands on flawless campaign executions will help you grow in your role and get first-hand experience with the overall creator economy while receiving exceptional training from our tenured Client Services team. You will act as the central resource that brings in the right expertise at the right time!
Here's what you'll do day-to-day:
<ul>
<li>Social Media: Operate with creators on multiple platforms to include Instagram, TikTok, YouTube, Snapchat and more (especially new, emerging platforms). </li>
<li>Influencer Management: Source, negotiate, contract and manage creators across multiple campaign projects</li>
<li>Creative Briefing: Issue creator facing briefs and lead day-to-day communications for content development and launch in market and build strong relationships</li>
<li>Content Review &amp; Quality Control: Work closely with the Campaign Manager to give feedback and approve on all creator content. Tasks include compliance checks for FCC protocol, IP, alignment with brief and more.</li>
<li>Campaign Performance: Work closely with the Manager on overall campaign management, data capture and wrap reports</li>
<li>Miscellaneous Team Support: Ensure campaigns and day-to-day operations run smooth and adhere to timelines to include all administrative tasks</li>
</ul>
Here's what we're looking for:
<ul>
<li>Experience in the general influencer landscape (1-3 years)</li>
<li>An affinity for social media, content creators and/or experience is a plus!</li>
<li>Strong communication, organization and interpersonal skills</li>
<li>A creative &amp; curious mindset and a can-do attitude</li>
<li>Be a team player, willing to roll their sleeves up and dive in</li>
</ul>
The salary range for this role is $50,000 - $55,000. This salary band serves as a general guideline reflecting the potential compensation for this role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.
Our values:
At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.
The perks:
Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.
<ul>
<li>Medical, Dental, Vision</li>
<li>25 days of PTO + Sick days + Winter break</li>
<li>Retirement planning with employer match</li>
<li>Monthly phone/internet reimbursement</li>
<li>Professional development stipend</li>
<li>New joiner Home office allowance </li>
<li>Fertility benefits</li>
<li>Up to 16 weeks of paid parental leave</li>
<li>Volunteer days</li>
<li>Identity theft protection &amp; Legal assistance</li>
<li>Company Paid Life &amp; Disability Insurance</li>
<li>Extra Voluntary Life Insurance Policy</li>
<li>Voluntary Hospital and Critical Illness Insurance</li>
<li>Voluntary Pet insurance</li>
<li>Employee Resource Groups</li>
</ul>
Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

<h3>Job Description</h3>
Job DescriptionCompany Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description 
The Client Services Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
<ul>
<li>Maintains ongoing communication with client regarding status of care, treatment plan, and all related health care needs.</li>
<li>Answer and direct incoming phone calls including calls for scheduling, coordinating tests and results, referrals and billing questions.</li>
<li>Investigate, monitor and resolve all inquiries.</li>
<li>Coordinate the scheduling of various specialist appointments for patients.</li>
<li>Establish a network of contacts.</li>
<li>Assist with departmental communication and marketing strategies.</li>
<li>Manages schedules to make best use of all resources including providers, rooms and equipment.</li>
<li>Schedules appointments within own department and coordinates appointment scheduling with other departments or organizational partners.</li>
<li>Performs administrative assistant functions including writing and sending letters and email messages</li>
<li>Maintains a database of all corporate client profiles.</li>
<li>Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.</li>
<li>May perform other duties as assigned.</li>
</ul>
Qualifications 
Required: 
<ul>
<li>High school diploma or GED equivalent</li>
<li>1 year experience in a healthcare environment</li>
<li>Experience in a customer service role</li>
<li>Computer experience (data entry, Microsoft Word, Excel, electronic medical record system)</li>
</ul>
Preferred: 
<ul>
<li>Bachelors degree</li>
<li>Proficiency in written and spoken Spanish language</li>
<li>Knowledge of medical terminology</li>
</ul>
 Additional Information 
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our&nbsp;Benefits&nbsp;section to learn more.

Coordinator, Client Services- Executive Health

<h3>Job Description</h3>
Job Description
Benefit Services Client Executive
Summary
The Benefit Services Client Executive is responsible for building and maintaining relationships with isolved's diverse client base. You add value to the isolved experience by sharing relevant industry news, asking insightful questions and offering FSA/HSA/COBRA solutions that save your clients' time, money and frustration. As a trusted advisor, you actively contribute to the company's sales success in a professionally deliberate and quantifiable manner.
Core Job Duties
<ul>
<li>Develop a thorough understanding of isolved's benefits offerings.</li>
<li>Proactively assess, clarify and validate your clients' needs by consistently completing activity metrics.</li>
<li>Perform as an advisor and consultant to our clients in regards to their FSA/HSA/COBRA needs.</li>
<li>Communicate the benefits of our HCM software in an engaging, easy-to-understand manner.</li>
<li>Upsell clients while maintaining the feelings of goodwill that create clients for life.</li>
<li>Collaborate with support/operations to ensure clients have a great experience. </li>
</ul>
Job Complexity 
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Interaction 
Works on assignments that are semi- routine in nature but recognizes the need for occasional deviation from accepted practice.
Supervision 
Normally follows established procedures on routine work, requires instructions only on new assignments. Work may be spot- checked in progress and upon completion.
Experience 
Typically requires a minimum of 1 - 3 years of related experience.
Minimum Qualifications
<ul>
<li>2+ years of inside sales experience with a company dedicated to software or PEO</li>
<li>Outreach experience</li>
<li>Robust HCM experience</li>
<li>A drive to learn and continually improve sales, business and interpersonal skills</li>
</ul>
Additional Preferred Qualifications 
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds. 
Travel Required
Yes, up to 15% domestic travel may be required. 
Work Authorization
Employee must be legally authorized to work in the United States. 
FLSA Classification
Exempt
Location 
Remote
Internal Job Title
Benefit Services Client Executive
Effective Date
09/2024
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR &amp; payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit <a href="http://www.isolvedhcm.com" target="_blank">www.isolvedhcm.com</a>.
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit <a href="http://www.isolvedhcm.com/careers" target="_blank">www.isolvedhcm.com/careers</a> for more information regarding our incredible culture and focus on our employee experience. Visit <a href="http://www.isolvedeebenefits.com" target="_blank">www.isolvedeebenefits.com</a> for a comprehensive list of our employee total rewards offerings. 
 #LI-AD1
#LI-remote

Benefit Services Client Executive

<h3>Job Description</h3>
Job DescriptionSalary: $22 - $24 
Are teamwork, inclusion, and growth important to you? Are you looking for an environment where departments work together to achieve success? Would you like to enjoy what you do and who you do it with? Then WELCOME to Monarch Diagnostics. You are our people! We are a leading diagnostics lab based in Irvine, CA that is built on a strong foundation of teamwork. We are one team working to achieve a common dream. Our laboratory performs high complexity toxicology and molecular testing and are preparing to expand - that means we need YOU! We at Monarch Diagnostics are looking for a Client Service Representative to join our team.
JOB SUMMARY: We are seeking a motivated and detail-oriented individual to join our team as a Client Services Representative. This role will involve cross-training across various department roles within operations, billing, laboratory and administrative functions. The ideal candidate will have a strong background in customer service, exceptional organizational skills, and a commitment to accuracy and efficiency.
Required Skills 
<ul>
<li>Excellent communication skills:Active listening, clear verbal and written communication.</li>
<li>Customer service orientation:Strong ability to prioritize client needs and provide a positive experience.</li>
<li>Problem-solving skills:Identifying issues, analyzing solutions, and effectively resolving client problems.</li>
<li>Relationship building skills:Establishing trust and rapport with clients.</li>
<li>Attention to detail:Ensuring accuracy in data entry and client information.</li>
<li>Adaptability:Handling diverse client inquiries and situations with flexibility.</li>
<li>Technical proficiency:Familiarity with ERM systems and Laboratory software.</li>
</ul>
<ul>
<li>Work directly with the CEO to manage and maintain executive schedules, including appointments and meetings</li>
<li>Preform minor accounting duties for supplies, budget, and expenses for facility</li>
<li>Open and manage the mail</li>
<li>Screen and prioritize phone calls, emails, and other communications, responding on behalf of the executive when appropriate</li>
<li>Ensure accurate and timely data entry, reporting, and record-keeping for the executive team</li>
<li>Handle confidential information with discretion and professionalism</li>
<li>Prepare meeting agendas, take minutes, and follow up on action items</li>
<li>Properly file documents </li>
<li>Assist in maintaining compliance with company policies, regulations, and accreditation standards</li>
<li>Assist with marketing and lead generation activities </li>
<li>Assist in billing by way of updating client contracts and informing clients of payments due that are not covered by insurance (i.e. Co-pay) </li>
<li>Handle special projects and tasks as assigned by the CEO</li>
</ul>
 Key responsibilities of a client services role:
<ul>
<li>Client communication:</li>
</ul>
Answering phone calls, emails, and managing client inquiries promptly and professionally.
<ul>
<li>Relationship building:</li>
</ul>
Developing and nurturing long-term relationships with clients through proactive communication.
<ul>
<li>Issue resolution:</li>
</ul>
Identifying and resolving client concerns efficiently, escalating issues to relevant departments when necessary.
<ul>
<li>Results processing:</li>
</ul>
Managing client results, ensuring accurate details and timely delivery.
<ul>
<li>Technical support:</li>
</ul>
Providing basic technical assistance related to the company's products or services.
<ul>
<li>Data management:</li>
</ul>
Maintaining accurate client information in ERM systems and adhering to HIPAA guidelines.
<ul>
<li>Collaboration:</li>
</ul>
Working with internal teams like Sales, Billing, Integrations, and Laboratory to ensure smooth client experience.

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