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Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job Description
Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is responsible for initiating and planning all programs and projects and, if appropriate, assigning and managing resources to perform the work of the program/project plan. The PM will provide oversight of the project for contract employees. Will oversee the start-up and transition activities, review and complete project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client.
The PM will provide weekly updates to the customer on the work, training, and personnel. Responsible for equipment that is provided to the staff and will ensure that all equipment is turned in whenever contract personnel vacate the position. Will work to ensure that the contract staff are trained to the specifications of the customer and will ensure that all personnel are proficiency assessed and can perform to the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve complex and unusual health care administration issues through analysis and action, with the potential to set precedent, and lead organizational change. Will lead the planning, execution, and monitoring of the customer's services care coordination program development within confines of significant organizational complexity and advice on the potential public reaction to proposed policies and plans. Must provide leadership to staff and create an environment that supports outstanding customer services at all levels of the organization and promote agency’s mission, values, and activities. Will be onsite to monitor the daily operations of the staff. 
Duties and Responsibilities:
<ul>
<li>Execute, monitor, and oversee the contract staff ensuring that personnel are performing to the SOW and meeting the requirements of the contract and report to the customer on a weekly basis.</li>
<li>Will be responsible for oversight of contract personnel work requirements. Will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to the COR and customer for communications.</li>
<li>Will provide daily absence reports to include leave, sick, late arrivals to the customer as it pertains to the section.</li>
<li>Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met. Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of employment.</li>
<li>Support optimized access to care, reliable communications, and information dissemination for beneficiary populations in assigned programs and the ability to meet and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner.</li>
<li>Establish and maintain a training program that supports the requirements of the QASP. Adjust training plans based on the requirement of the contract.</li>
<li>Accomplishes call center human resource objectives by coaching, counseling, and disciplining employees; communicating job expectations; and enforcing policies and procedures.</li>
<li>Will interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the Government representative(s).</li>
<li>Will review/approve timesheets for accuracy and final approval.</li>
<li>Will perform on-going review of employee quality and productivity using the production logs, quality audits, training surveys, and feedback provided from customer.</li>
<li>Communicates project information to team members and solicits feedback; regularly communicate organizational goals, policies, and trends; solicits feedback and shares information; and effectively advocate the need to meet customer requirements.</li>
<li>Will provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards.</li>
<li>Collaborates with cross-functional teams, and management, to translate complex executive services care coordination requirements into actionable insights and strategies.</li>
<li>Analyzes and evaluates the program’s processes and data and develops procedures and processes to maximize efficiency and effectiveness of decision-making. Provides executive-level advice and guidance to management on coordination, program, and communications strategies and technologies; policy development, review, and analysis; advocacy relations plans and strategies; and the ability to plan and develop innovative solutions for complex issues. Prepares reports and/ or presentations and presents results to individuals and groups such as senior leaders, managers, clients, professional organizations, and/or other groups and individuals.</li>
<li>Will be responsible for managing contract support employees’ performance and daily task.</li>
<li>Will manage risks and issues that might arise over the course of the program life cycle, as well as take measures to correct them when they occur.</li>
<li>Will establish daily communication with the COR and customer designee to enhance visibility in workplace issues, reinforce employee commitment and proactively manage any problematic MHS- GENESIS issues.</li>
<li>Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required staff to ensure callers are not in queue for more than 15 mins.</li>
<li>Will brief the customer on metrics/staff attendance on a weekly basis.</li>
<li>Brief customer weekly on the performance of the contract and any issues that disrupts/will cause a disruption to services.</li>
<li>Monitor the call queue and ensure adequate coverage to answer calls within a timely manner to ensure that patients’ wait times are less than 10 minutes in queue.</li>
<li>Provides leadership and direction to determine customer needs and identify or recommend the best care coordination and communication strategies to use to meet their needs through multiple channels, such as training, events, conference calls, in person visits, and other communication modalities.</li>
<li>Prepares reports and/ or presentations and presents results to individuals and groups.</li>
<li>Must be flexible to meet mission.</li>
<li>Will implement pro-active booking for the contract. Will provide a timeline and a plan on achieving the pro-active booking with minimal disruption to the call queues. </li>
<li>Responsible for all equipment supplied to the staff and will maintain a system to track all equipment.</li>
<li>Will respond to customer's inquiries within one hour. For contingency operations will meet customer’s request within one hour of issue of request.</li>
</ul>
Unique Military Healthcare Systems/Procedures:
Specific military systems include, but are not limited to: The MHS GENESIS, Government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, Medical Expense and Performance Reporting System, CMS, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System.
Requirements
The qualified candidate: 
<ul>
<li>Must be a U.S. Citizen.</li>
<li>Must have Secret Security Clearance.</li>
<li>Must have greater than 5 years holding a bachelor’s degree in business administration or Healthcare Administration. Must have a minimum of 5 years’ experience working in the healthcare industry and a minimum of 2 years serving as a project manager.</li>
<li>Must have a minimum of 3 years’ experience serving as an SME in Project Management for the DoD.</li>
<li>Must possess strong oral and written communication skills; must be able to read, write, speak, and understand English. Excellent communicator; must have ability to influence through expert power and communication.</li>
<li>Must have in-depth knowledge of the regulatory framework in Health care systems.</li>
<li>Must have experience with healthcare operations, workflow design, and healthcare organizational strategy</li>
<li>Must have proficient leadership competencies in: Leading Self: Demonstrating ethics and integrity, stress tolerance, displaying drive and purpose, exhibiting leadership stature without formal authority, self-awareness, and adaptability; and Leading Others: Effective communicator, developing others, valuing diversity, and difference, building, and maintaining relationships and managing diverse teams through effective collaboration and group work.</li>
<li>Must have ability to establish purpose and facilitate a psychologically safe discussion among diverse stakeholders.</li>
<li>Understanding of group dynamics and relationship management.</li>
<li>Demonstrated experience and skills in planning, directing, and coordinating work activities of call center and referral personnel.</li>
</ul>
Benefits
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&amp;D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Project Manager - Call Center (Bethesda,MD)

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Valor Healthcare is seeking a seasoned Senior Program Manager to lead execution and contract performance for the Global Nurse Advice Line (GNAL-NG) a Department of Defense (DoD) sponsored initiative supporting 24/7 virtual care, centralized appointment scheduling, and care coordination for Military Health System (MHS) beneficiaries. This role provides strategic oversight of program delivery, contractual compliance, and stakeholder engagement across a high-volume, multi-channel healthcare contact center.
 
Responsibilities
<ul>
<li>Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.</li>
<li>Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.</li>
<li>Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.</li>
<li>Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.</li>
<li>Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.</li>
<li>Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.</li>
<li>Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects.</li>
<li>Stakeholder Management: Serve as the primary liaison to government COR, CO, and clinical stakeholders; ensure proactive communication and issue resolution.</li>
<li>Performance Reporting: Maintain dashboards, deliver performance reports, and oversee compliance with URAC standards and federal healthcare requirements.</li>
</ul>
 
Requirements:
<ul>
<li>Minimum of 10 years of progressive project and/or program management experience.</li>
<li>Must have experience with healthcare call center or nurse triage program management.</li>
<li>Demonstrated leadership in call center operations, centralized scheduling, or nurse triage programs</li>
<li>Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting.</li>
<li>Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or related field. </li>
<li>Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources; overseeing the formal planning, tracking, and reporting of program performance.</li>
<li>Must have served in supervisory positions and show examples of how the individual has applied strong leadership, interpersonal, organizational, and communication skills in implementing programs and projects. </li>
<li>US Citizenship is required.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Experience supporting government healthcare contracts (VA, DoD, CMS, etc.)</li>
<li>Direct experience managing contract deliverables, timelines, and budgets across multi-disciplinary teams</li>
<li>Familiarity with Microsoft Teams, SharePoint, and Power BI for performance reporting and collaboration</li>
</ul>
 This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
 
Valor Healthcare is an equal opportunity employer.
 
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

Senior Program Manager or Project Manager - Healthcare Call Center

<h3>Job Description</h3>
Job Description
Order Puller
Location:&nbsp; Marietta , GA
Pay:&nbsp; $15 per hour
Hours:&nbsp; 8 a.m. - 5 p.m. M-F
*This is a Full Time - Permanent Position
Requirements:
1 year of Warehouse Experience
Rf Scanner experience
Valid Drivers License &amp; Transportation Required
Order puller experience
Be able to enter orders in the computer
Express Employment Professionals is Hiring Warehouse Professionals in Marietta .
To be considered for this position workers must live within 10 miles of Marietta, GA
Company DescriptionExpress Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are: Administrative Services Commercial Services - Accounting/Finance - Warehouse/forklift - General Admin - Carpenters - Data Entry - Mechanics - Customer Service - CDL/ Delivery Drivers - Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager - Welders - HR - General Labor - Inside/Outside Sales - Inventory Specialist 
<h3>Company Description</h3>
Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:\r\n\r\nAdministrative Services Commercial Services\r\n- Accounting/Finance - Warehouse/forklift\r\n- General Admin - Carpenters\r\n- Data Entry - Mechanics\r\n- Customer Service - CDL/ Delivery Drivers\r\n- Call Center - Machine Maintenance\r\n- Receptionist - Project Managers/Estimators\r\n- Office Manager - Welders\r\n- HR - General Labor\r\n- Inside/Outside Sales - Inventory Specialist

Order Puller

<h3>Job Description</h3>
Job Description
Position Purpose
Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.
 Job Scope
Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager.
 Essential Functions
1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
2) To successfully complete the Management Training Program.
3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager. 
4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations.
6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination.
7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination. 
8) Enforcement of Company Safety Policies.
9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store.
10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget.
11) To assign duties and properly train all employees to properly perform their assignments according to company procedure.
12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies.
13) To transmit/report payroll information accurately and in a timely manner per policy.
14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution.
15) To maintain good standards of cleanliness throughout all areas of the store. 
16) To maintain clean and organized merchandise displays in all departments.
17) To maintain well organized office and stock room areas.
18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office.
19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure.
20) To supervise the pricing of all merchandise according to company procedure.
21) To keep the District Manager/RVP informed of:
a. Any defective merchandise received.
b. Fast and slow sellers.
c. Problems with direct vendor shipments.
22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced.
23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure.
24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure.
25) To notify in advance your District manager of your absence from the store during normal scheduled work hours.
26) To maintain the confidentiality of all store sales, records, or any other company information.
27) To receive approval of the District Manager for all expenditures over $50.00.
28) To work designated hours as required by the District Manager.
29) To perform any other jobs or duties that may be required or assigned to you.
30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs.
31) Project positive leadership
a. Appearance 
b. Professionalism
c. Communication Skills
d. Knowledge
e. Judgment
f. Objectivity
g. Morale of store employees
32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner.
33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels.
34) To call in deposit information on a daily basis as required by corporate.
35) Ordering merchandise weekly to maintain in-stock and maximize sales.
Authority
1) To hire store personnel as per company policy with approval of District Manager.
2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager.
3) Conduct annual performance reviews and request pay adjustments to District Managers.
4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company.
5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions. 
 Qualifications and Skills Required
ü High School Diploma or GED
ü 3+ years of related experience in store management
ü Ability to effectively communicate in English
ü Strong planning, coaching, analytical and communication skills
ü Strong written and verbal communication skills
ü Team-oriented work style
 Working Conditions
ü Retail store environment where extended periods of standing are required
ü Retail store stockroom environment subject to fluctuations in temperature
ü Occasional lifting and maneuvering of merchandise and displays
ü Frequent lifting and maneuvering of merchandise and displays
ü Exposure to dust and extreme temperatures while unloading trailers
ü Scheduled work hours may vary, to include evenings and weekends
ü Occasional use of ladders required
 Education Equivalency
ü AS/AA degree plus 2 years of related experience

STORE MANAGER

<h3>Job Description</h3>
Job Description
At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States.
By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.
About the Role: The Regional Program Manager drives operational excellence and strategic navigation performance across multiple customized client navigation programs, including back office/virtual and in person navigation services. This role combines strategic leadership with hands-on operational execution to ensure successful delivery of client-specific metrics while developing high-performing teams. 
Working closely with Shift Supervisors/Leads, and frontline staff, this position champions technology adoption, data-driven decision making, and innovative solution development to optimize service delivery and program outcomes while actively contributing to product development.
Key Responsibilities
Strategic Program Execution
<ul>
<li>Drive strategic program execution across multiple client contracts, ensuring alignment with unique metrics and contractual requirements.</li>
<li>Develop and implement standardized yet customizable approaches to program delivery while maintaining client-specific objectives.</li>
<li>Cross-Functional Collaboration: Partner with teams such as Account Management, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes.</li>
<li>Create and maintain frameworks for measuring, analyzing, and reporting program success across varying client metrics.</li>
<li>Proactively identify and implement operational process improvements to enhance program efficiency and effectiveness.</li>
<li>Balance resolution of issues with appropriate escalation protocols, ensuring problems are solved at the right organizational level.</li>
</ul>
Operational Leadership
<ul>
<li>Manage and prioritize operations resources across back office and in person programs based on volume, complexity, and client needs, ensuring optimal staffing models for each service delivery type.</li>
<li>Develop and manage staffing plans to meet business objectives.</li>
<li>Monitor and ensure compliance with program Service Level Agreements (SLAs), regulatory requirements, and organizational standards.</li>
<li>Lead real-time service recovery efforts, implementing coaching and process improvement plans to address client and patient concerns.</li>
<li>Establish and enforce protocols for any operational changes or new workflows.</li>
<li>Create structured communication channels ensuring collaboration with onsite navigation teams and care back office teams. </li>
<li>Manage the ongoing development and refinement of the care advocate and operations staffing system.</li>
</ul>
Innovation and Technology
<ul>
<li>Guide teams through program changes and technology implementations.</li>
<li>Participate in product development discussions, representing operational perspectives and requirements.</li>
<li>Collaborate with product content developers to ensure tool effectiveness and user experience optimization.</li>
<li>Guide navigation teams in proper utilization of product feedback channels and feature request protocols.</li>
<li>Identify and prioritize automation opportunities based on operational impact and feasibility.</li>
<li>Lead implementation and adoption of new features, translating technical capabilities into operational value</li>
</ul>
Requirements
Minimum Required Qualifications:
<ul>
<li>Bachelor's degree in Healthcare Administration, Business Administration, or related field</li>
</ul>
<ul>
<li>4+ years progressive experience in operations management, preferably in healthcare or related industries</li>
</ul>
<ul>
<li>3+ years of demonstrated experience in people management and team leadership</li>
</ul>
<ul>
<li>Demonstrated success in managing complex client relationships</li>
</ul>
<ul>
<li>Strong analytical skills with the ability to interpret complex data and make data-driven decisions</li>
</ul>
<ul>
<li>Experience in customer facing roles</li>
</ul>
<ul>
<li>Experience with healthcare technology platforms and product development cycles, including:</li>
</ul>
<ul>
<li>Electronic Health Record (EHR) systems (Epic, Cerner, Meditech, etc.)</li>
<li>Care management or patient navigation platforms</li>
<li>Proven track record of driving operational improvements</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in startup or high-growth environments</li>
<li>Understanding and experience of healthcare operations and systems is highly preferred.</li>
<li>Experience building programs from ground up</li>
<li>Background in direct patient care, community health, or care coordination</li>
<li>Strong background in healthcare technology implementation and product development</li>
<li>Experience managing a call center setting </li>
</ul>
Competencies (Knowledge/Skills/Abilities):
<ul>
<li>Excellent communication skills, both written and verbal, with the ability to effectively interact with all levels of the organization and external stakeholders</li>
<li>Proficiency in project management methodologies and tools</li>
<li>Demonstrated ability to translate operational needs into technical requirements</li>
<li>Track record of driving technology adoption and user engagement</li>
<li>Knowledge of healthcare regulations and compliance requirements</li>
<li>Track record of successful change management</li>
<li>Ability to drive strategy and operational planning</li>
<li>Ability to drive initiatives based on data-driven decision making</li>
<li>Ability to adapt to a changing environment</li>
<li>Ability to manage multiple priorities in a fast paced environment</li>
<li>Competent use of Google Suite, Microsoft Suite, MacOS</li>
</ul>
Licensure/Certification
<ul>
<li>None</li>
</ul>
Working/Environmental Conditions
<ul>
<li>On-site work environment 3 days a week with ability to travel up to 20% </li>
<li>May require flexible hours to support multiple program needs</li>
</ul>
Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
Benefits
<ul>
<ul>
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
<li>Technology reimbursement</li>
<li>Paid time off (Vacation, Sick, Holiday)</li>
<li>Paid Parental leave</li>
<li>Professional development</li>
</ul>
</ul>
</ul>
<ul>
<ul>
<li>Target Start Date: September 2025</li>
<li>Location: San Francisco, CA </li>
<li>FLSA Status: Exempt</li>
<li>Job Status: Full Time</li>
<li>Work Schedule: Monday - Friday with occasional evenings and/or weekends</li>
<li>Vehicle Required: No</li>
<li>Amount of Travel Required: 20%</li>
<li>Reports To: Head of Operations</li>
<li>Salary Range: 90,000 to 110,000 DOE</li>
</ul>
</ul>

Regional Program Manager - West Coast

<h3>Job Description</h3>
Job Description
Warehouse Clerk
Marietta, GA
Pay: $17 - $18 per hour
Hours: Must be able to work 8 A.M. - 5:00 P.M. M-F
UPS WORLD SHIP OR FED EX SHIP MANAGER SOFTWARE EXPEREINCE REQUIRED
Light Data Entry (types 20+ Words per Minute)
1 year or more Warehouse Experience required
Must Have An Eye For Detail
Must be able to lift at least 40 lbs.
Company DescriptionExpress Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are: Administrative Services Commercial Services - Accounting/Finance - Warehouse/forklift - General Admin - Carpenters - Data Entry - Mechanics - Customer Service - CDL/ Delivery Drivers - Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager - Welders - HR - General Labor - Inside/Outside Sales - Inventory Specialist 
<h3>Company Description</h3>
Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:\r\n\r\nAdministrative Services Commercial Services\r\n- Accounting/Finance - Warehouse/forklift\r\n- General Admin - Carpenters\r\n- Data Entry - Mechanics\r\n- Customer Service - CDL/ Delivery Drivers\r\n- Call Center - Machine Maintenance\r\n- Receptionist - Project Managers/Estimators\r\n- Office Manager - Welders\r\n- HR - General Labor\r\n- Inside/Outside Sales - Inventory Specialist

Warehouse Clerk

<h3>Job Description</h3>
Job DescriptionCompany Description 
Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 &amp; 2020); Top Workplace in the USA for 2021!&nbsp; As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.&nbsp; The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.&nbsp; Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Job Description 
This role is considered the minimum role for all nurses at BWMC who have greater than (&gt;) 12 months experience. This nurse will be competent in the skills/knowledge required and fully participate in unit governance. Independently provides and coordinates care provided to patients within a clinical specialty. Serves as a fully effective and participative member of the multidisciplinary patient care services team. Demonstrates and models the full range of nursing professional practice in both care provided and in participation in development of strategies to improve patient outcomes, satisfaction with service and cost effectiveness at the unit level. Strives to provide an environment where patients, families, and colleagues collaborate in the delivery of care. Is accountable to peers for the advancement of group practice on the unit, and to the nurse manager for the totality of work performance. Is accountable to hold the Service Standards of the Nursing Mission, Vision and Values.
Qualifications 
Minimum Education Requirements
<ol>
<li>An Associate Degree in Nursing is required; Bachelor of Science from a College of Nursing is preferred.</li>
<li>Current Maryland RN licensure is required prior to beginning orientation.</li>
<li>At least 1 year of RN experience is required.</li>
<li>Professional Certification is highly encouraged.</li>
<li>Employees hired on or after July 1, 2018 will be required to complete a Bachelor of Science from a College of Nursing within 5 years from the date of hire or transfer into a Clinical Nursing position.</li>
<li>If there is gap in applied nursing experience of 5 years or more successful completion of a refresher course within past 6 months is required.</li>
</ol>
Qualifications
<ol>
<li>American Heart Association (AHA) BLS required upon hire</li>
<li>Must meet all unit specific certification requirements: (PALS, ACLS, NRP)</li>
<li>Maintains all Clinical Nurse I core expectations</li>
<li>Competent evaluation with successful passing of probation; current on all mandatory classes/training.</li>
<li>Ability to learn and use computer systems in order to manage patient information</li>
<li>Demonstrated effective interpersonal, verbal and written communication skills</li>
</ol>
Principal Responsibilities and Tasks
<ol>
<li>The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.</li>
</ol>
Professional Practice
<ol>
<li>Independently practices with solid knowledge and clinical skills</li>
<li>Competent in care of unit specific patient population and functions effectively in roles specific to the unit</li>
<li>Utilizes and integrates evidence into practice</li>
<li>Collaborates with interdisciplinary team to plan and coordinate care addressing patient/family needs</li>
<li>Transitions from task-based care to holistic care</li>
<li>Participates in unit based Clinical Practice activities</li>
<li>Integrates patient education materials utilizing the Teach Back methodology</li>
</ol>
Practice Focus Areas:
<ol>
<li>Assists in the development of clinical practice guidelines and standards for unit</li>
<li>Services as Clinical Resource for others</li>
</ol>
Professional Development
<ol>
<li>Engaged in advancing own practice</li>
<li>Contributes to ancillary personnel skills and development</li>
<li>Participates in unit based Professional Development activities</li>
<li>Contributes to unit based education and learning activities (One (1) per year that could be posters, storyboards, presentation, in-service, group project)</li>
<li>Completes a minimum of ten (10) CE’s annually (a minimum of 50% of the 10 continuing education hours must be directly related to the full scope of your certification and/or specialty; a minimum of 50% of your 10 continuing education hours must be formally approved CE’s) or successful completion of six (6) credit hours towards a BSN or Master’s Degree</li>
</ol>
Practice Focus Areas:
<ol>
<li>· Member of professional organization</li>
<li>· Serves as super-user or subject matter expert (SME)</li>
<li>· Participates in organizational or community service programs, such as Health Fairs, walks, booths, schools, churches, etc.</li>
<li>· Achieves professional certification in area of practice</li>
<li>· Achieves a BS from a College of Nursing</li>
</ol>
Organizational Innovation
<ol>
<li>Demonstrates knowledge of Nursing Sensitive Quality Indicators (NSQI), National Hospital Quality Measures, National Patient Safety Goals, HCAHPS and contributes to unit initiatives to improve them</li>
<li>Participates in the unit based process improvement (PI) efforts assists in development of action plans and supports implementation</li>
<li>Participates in the elements of research</li>
<li>Assists with regulatory readiness</li>
<li>Models professional behavior and culture of excellence standards on a consistent basis with emphasis on the UM BWMC model of care</li>
</ol>
Practice Focus Areas:
<ol>
<li>Participates in organizational regulatory readiness</li>
<li>Participates in unit based research activities</li>
<li>Participates in the development of patient education materials</li>
</ol>
Leadership
<ol>
<li>Delegates appropriately to other healthcare team members</li>
<li>Participates in teambuilding efforts on units; supports and models teamwork throughout the organization</li>
<li>Participates in unit/hospital based committee or councils</li>
<li>Participates and supports the AACN guidelines for Healthy Work Environment (communication, collaboration, effective decision making, recognition, leadership, staffing).</li>
<li>Complies with standards for unit operations (equipment, scheduling guidelines, etc.)</li>
<li>Provides feedback for peer review as requested</li>
</ol>
Practice Focus Areas:
<ol>
<li>Performs charge role for assigned shifts as needed; supports charge nurse decisions</li>
<li>Serves as preceptor, coach, mentor to new nurses and students</li>
<li>Participates in unit-based reward and recognition activities</li>
<li>Leads efforts that support unit operations such as equipment maintenance, scheduling, etc.</li>
<li>Contributes to development of and participates in unit based peer review processes</li>
<li>Participates as team member focusing on elements within the Healthy Work Environment</li>
<li>Participates in the peer interview process</li>
</ol>
Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
<ol>
<li>Takes action to correct observed risks to patient safety.</li>
<li>Reports adverse events and near misses to appropriate management authority.</li>
<li>Implements policies, procedure, and standards consistently in the performance of assigned duties.</li>
<li>Develops effective working relationships and maintains good communication with other team members.</li>
<li>Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.</li>
</ol>
Working Conditions
<ol>
<li>Weekend, shift work, holiday, on-call, and overtime may be required.</li>
<li>Work requires maximum lifting weight of 35 lbs. when participating in patient care tasks up to 50% of the time to position and/or assist patients on to carts or into wheelchairs or beds, and generally with ambulation. Work requires standing, sitting, bending, and/or walking for up to 100% of scheduled work time; maximum lifting weight of 50 lbs. when lifting equipment and supplies. Includes reaching for: grasping and handling equipment/ supplies. Requires hearing/listening to differentiate sounds. Visual acuity is necessary to read labels, charts, documents and use various instruments.</li>
<li>There is potential for regular exposure to patients possessing infectious diseases requiring observance of universal precautions requiring wearing protective clothing, gloves, and mask as appropriate, and observance of safe work practices.</li>
<li>Potential to be floated to like units with like skill sets based on acuity and census</li>
<li>Works inside a clean, well-lighted environment. . May be exposed to frequent interruptions and multiple crisis situations. May be physically or verbally abused by patients. Expected to work on rotating shifts including weekends and holidays as necessary. May be expected to work on other than regular unit to provide adequate staffing, if the need arises. Participates in temporary assignment measures of department of Nursing. Potential for regular exposure to communicable diseases and hazardous materials, requiring the observance of Standard (Universal) Precautions and safe handling practices. This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting.</li>
</ol>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Compensation
<ul>
<li>Pay Range:&nbsp;See Master Hiring Grid</li>
<li>Other Compensation (if applicable):&nbsp;</li>
<li>Review the 2025-2026 UMMS Benefits Guide</li>
</ul>
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at <a href="mailto:careers@umms.edu" target="_blank">careers@umms.edu</a>.

Registered Nurse (RN), Labor & Delivery

<h3>Job Description</h3>
Job Description Description:
Days Off: Saturday, Sunday
Shift: Swing (2:30pm - 11pm)
Shift Differential: $0.50 per hour
Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
 
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
 
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
 
JOB DEFINITION:
The MRT shift supervisor will work in coordination in establishing collaborative and engaging connections with PSH and HtH program staff from Plymouth Housing, Catholic Community Services and DESC. They will also assist in establishing working relationships with Police Precinct, Fire/Medics, DCRs, Emergency Room staff, and Crisis Connections. As part of the team, the shift supervisor will be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine the least restrictive alternatives to ITA.
 
MAJOR DUTIES AND RESPONSIBILITIES:
ADMINISTRATIVE RESPONSIBILITIES
<ul>
<li>Coordinate day to day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO.</li>
<li>Assist the Project Manager in planning, implementation, and coordination of MR services.</li>
<li>Conduct performance evaluations of clinical staff on scheduled basis and keep supporting documentation in confidential files.</li>
<li>Cooperate and problem solve with community providers, DESC programs, and other relevant entities.</li>
<li>Promote and maintain positive relationships with the surrounding neighborhood, help with resolving complaints and provide routine outreach as needed to surrounding neighbors.</li>
<li>Coordinate with the different PSH and HtH sites, maintaining good relationship with site leadership teams.</li>
<li>Facilitate team meetings in coordination of other shift supervisors and project managers.</li>
</ul>
CLINICAL SUPERVISION &amp; TRAINING RESPONSIBILITIES
<ul>
<li>Support and train MRT staff toward improved care standards and practice skills.</li>
<li>Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.</li>
<li>Help staff build competent case management skills and standard of practice related to clinical documentation and service coordination, focusing on making referrals to LT services.</li>
<li>Train staff to complete housing assessments according to CEA requirements.</li>
<li>Provide individual supervision and consultation for team members, including facilitating group training and facilitating group supervision and support.</li>
<li>Coordinate and participate in psychiatric consultation, clinical supervision, program meetings, and in-service training of CSC program staff; participate in clinical reviews and case conferences.</li>
<li>Participate in verbal de-escalation and physical interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.</li>
</ul>
CONTRACTS &amp; COMPLIANCE
<ul>
<li>Assure compliance with all relevant contract and procedure requirements.</li>
<li>Maintain familiarity with agency and crisis mental health system policies and procedures and assure adherence to these procedures. Identify need, and advocate for, modification to procedures.</li>
<li>Maintain strong knowledge of DESC personnel policies, procedures, and collective bargaining agreement. Assure compliance with same.</li>
<li>Supervise and review team clinical documentation to assure that team members maintain current and complete clinical records, and that records comply with the agency's clinical accountability policies and procedures, relevant policies and procedures, and local, state, and federal requirements.</li>
</ul>
MAINTAINING EQUIPMENT &amp; PURCHASING
<ul>
<li>Provide building security as needed.</li>
<li>Maintain awareness of vehicles assigned to team and ensure maintenance and cleanliness of all vehicles.</li>
<li>Work in coordination with Project Coordinator</li>
</ul>
Requirements:
MINIMUM QUALIFICATIONS:
<ul>
<li>Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses</li>
<li>Master's degree in social work, psychology or other relevant behavioral science.</li>
<li>One or more years' experience in community based behavioral health services.</li>
<li>Experience working with adults experiencing homelessness, mental illness and/or substance use disorders.</li>
<li>Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.</li>
<li>Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT).</li>
<li>Be able to pass a Washington State Criminal background check.</li>
<li>Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices.</li>
<li>Knowledge of Harm Reduction strategies.</li>
<li>Strong working knowledge of DSM V.</li>
<li>Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients.</li>
<li>Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control.</li>
<li>Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own.</li>
<li>Assist clients in identifying unmet needs that may be causing them to have recurrent crisis.</li>
<li>Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity.</li>
<li>Possess strong communication and writing skills.</li>
<li>Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary.</li>
<li>Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present.</li>
<li>Familiar with King County crisis response system and methods of access.</li>
<li>Ability to communicate with and supervise staff from diverse backgrounds.</li>
<li>Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.</li>
<li>Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.</li>
</ul>
PREFERRED QUALIFICATIONS:
<ul>
<li>Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington.</li>
<li>Licensed Substance Use Disorder Professional (SUDP) in the state of Washington.</li>
<li>Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates.</li>
<li>Crisis Outreach and/or Crisis Intervention experience.</li>
<li>Bilingual in Spanish/English.</li>
<li>Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 388-865-0150 definition).</li>
<li>Experience providing supervision and/or program management within the mental health and/or substance use disorder (SUD) field.</li>
<li>Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.</li>
</ul>
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
 
Compensation details: 90063.6-101927.52 Yearly Salary
 
PIf32858deed4c-25405-38266465

Crisis Clinical Supervisor - MRT, Swing Shift

<h3>Job Description</h3>
Job Description
We are seeking a dedicated and experienced "Quality Assurance Call Center Supervisor" to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Quality Assurance Call Center Supervisor, you will be responsible for overseeing daily operations, managing team performance, and ensuring that all customer interactions are handled efficiently and effectively. This role requires excellent communication skills, the ability to manage multiple projects, and a commitment to fostering a positive work environment.
Responsibilities
<ul>
<li>Maintain daily and/or weekly quality monitoring reports to present to the Manager.</li>
<li>Monitor call statistics and quality statistics for the call center team.</li>
<li>Provide ongoing feedback about evaluation processes to ensure appropriate key points for a superior customer service experience!</li>
<li>Collect and compile data to determine improvement areas.</li>
<li>Prepare reports with the data obtained.</li>
<li>Provide professional constructive criticism.</li>
<li>Supervise and mentor call center agents to ensure high levels of performance and customer satisfaction.</li>
<li>Monitor call metrics and provide feedback to team members to improve service quality.</li>
<li>Handle escalated customer inquiries and resolve issues promptly.</li>
<li>Develop training programs for new hires and ongoing training for existing staff.</li>
<li>Collaborate with management to set goals and objectives for the call center team.</li>
<li>Implement best practices in customer service and sales strategies.</li>
<li>Prepare reports on team performance, customer feedback, and operational efficiency.</li>
<li>Foster a positive team culture that encourages collaboration and professional growth.</li>
</ul>
Qualifications
<ul>
<li>Proven experience in a supervisory role within a call center or customer service environment.</li>
<li>Strong leadership skills with the ability to motivate and manage a diverse team.</li>
<li>Excellent communication skills in English; multilingual abilities are a plus.</li>
<li>Experience in sales management is preferred.</li>
<li>Strong project management skills with the ability to prioritize tasks effectively.</li>
<li>Ability to negotiate effectively with customers and stakeholders.</li>
<li>Proficient in using call center software and CRM systems.</li>
<li>A commitment to providing exceptional customer service.</li>
</ul>
Join us in making a difference through outstanding customer support while leading a dynamic team!
Company DescriptionOur clients always make us smile when they say “we only want to work with you, Staffing Specifix.” This means we have served them exceptionally well-On Time, Every Time. We take great pride in always being there when our clients need us. 
<h3>Company Description</h3>
Our clients always make us smile when they say “we only want to work with you, Staffing Specifix.” This means we have served them exceptionally well-On Time, Every Time. We take great pride in always being there when our clients need us.

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