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President

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job Description
Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is responsible for initiating and planning all programs and projects and, if appropriate, assigning and managing resources to perform the work of the program/project plan. The PM will provide oversight of the project for contract employees. Will oversee the start-up and transition activities, review and complete project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client.
The PM will provide weekly updates to the customer on the work, training, and personnel. Responsible for equipment that is provided to the staff and will ensure that all equipment is turned in whenever contract personnel vacate the position. Will work to ensure that the contract staff are trained to the specifications of the customer and will ensure that all personnel are proficiency assessed and can perform to the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve complex and unusual health care administration issues through analysis and action, with the potential to set precedent, and lead organizational change. Will lead the planning, execution, and monitoring of the customer's services care coordination program development within confines of significant organizational complexity and advice on the potential public reaction to proposed policies and plans. Must provide leadership to staff and create an environment that supports outstanding customer services at all levels of the organization and promote agency’s mission, values, and activities. Will be onsite to monitor the daily operations of the staff. 
Duties and Responsibilities:
<ul>
<li>Execute, monitor, and oversee the contract staff ensuring that personnel are performing to the SOW and meeting the requirements of the contract and report to the customer on a weekly basis.</li>
<li>Will be responsible for oversight of contract personnel work requirements. Will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to the COR and customer for communications.</li>
<li>Will provide daily absence reports to include leave, sick, late arrivals to the customer as it pertains to the section.</li>
<li>Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met. Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of employment.</li>
<li>Support optimized access to care, reliable communications, and information dissemination for beneficiary populations in assigned programs and the ability to meet and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner.</li>
<li>Establish and maintain a training program that supports the requirements of the QASP. Adjust training plans based on the requirement of the contract.</li>
<li>Accomplishes call center human resource objectives by coaching, counseling, and disciplining employees; communicating job expectations; and enforcing policies and procedures.</li>
<li>Will interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the Government representative(s).</li>
<li>Will review/approve timesheets for accuracy and final approval.</li>
<li>Will perform on-going review of employee quality and productivity using the production logs, quality audits, training surveys, and feedback provided from customer.</li>
<li>Communicates project information to team members and solicits feedback; regularly communicate organizational goals, policies, and trends; solicits feedback and shares information; and effectively advocate the need to meet customer requirements.</li>
<li>Will provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards.</li>
<li>Collaborates with cross-functional teams, and management, to translate complex executive services care coordination requirements into actionable insights and strategies.</li>
<li>Analyzes and evaluates the program’s processes and data and develops procedures and processes to maximize efficiency and effectiveness of decision-making. Provides executive-level advice and guidance to management on coordination, program, and communications strategies and technologies; policy development, review, and analysis; advocacy relations plans and strategies; and the ability to plan and develop innovative solutions for complex issues. Prepares reports and/ or presentations and presents results to individuals and groups such as senior leaders, managers, clients, professional organizations, and/or other groups and individuals.</li>
<li>Will be responsible for managing contract support employees’ performance and daily task.</li>
<li>Will manage risks and issues that might arise over the course of the program life cycle, as well as take measures to correct them when they occur.</li>
<li>Will establish daily communication with the COR and customer designee to enhance visibility in workplace issues, reinforce employee commitment and proactively manage any problematic MHS- GENESIS issues.</li>
<li>Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required staff to ensure callers are not in queue for more than 15 mins.</li>
<li>Will brief the customer on metrics/staff attendance on a weekly basis.</li>
<li>Brief customer weekly on the performance of the contract and any issues that disrupts/will cause a disruption to services.</li>
<li>Monitor the call queue and ensure adequate coverage to answer calls within a timely manner to ensure that patients’ wait times are less than 10 minutes in queue.</li>
<li>Provides leadership and direction to determine customer needs and identify or recommend the best care coordination and communication strategies to use to meet their needs through multiple channels, such as training, events, conference calls, in person visits, and other communication modalities.</li>
<li>Prepares reports and/ or presentations and presents results to individuals and groups.</li>
<li>Must be flexible to meet mission.</li>
<li>Will implement pro-active booking for the contract. Will provide a timeline and a plan on achieving the pro-active booking with minimal disruption to the call queues. </li>
<li>Responsible for all equipment supplied to the staff and will maintain a system to track all equipment.</li>
<li>Will respond to customer's inquiries within one hour. For contingency operations will meet customer’s request within one hour of issue of request.</li>
</ul>
Unique Military Healthcare Systems/Procedures:
Specific military systems include, but are not limited to: The MHS GENESIS, Government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, Medical Expense and Performance Reporting System, CMS, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System.
Requirements
The qualified candidate: 
<ul>
<li>Must be a U.S. Citizen.</li>
<li>Must have Secret Security Clearance.</li>
<li>Must have greater than 5 years holding a bachelor’s degree in business administration or Healthcare Administration. Must have a minimum of 5 years’ experience working in the healthcare industry and a minimum of 2 years serving as a project manager.</li>
<li>Must have a minimum of 3 years’ experience serving as an SME in Project Management for the DoD.</li>
<li>Must possess strong oral and written communication skills; must be able to read, write, speak, and understand English. Excellent communicator; must have ability to influence through expert power and communication.</li>
<li>Must have in-depth knowledge of the regulatory framework in Health care systems.</li>
<li>Must have experience with healthcare operations, workflow design, and healthcare organizational strategy</li>
<li>Must have proficient leadership competencies in: Leading Self: Demonstrating ethics and integrity, stress tolerance, displaying drive and purpose, exhibiting leadership stature without formal authority, self-awareness, and adaptability; and Leading Others: Effective communicator, developing others, valuing diversity, and difference, building, and maintaining relationships and managing diverse teams through effective collaboration and group work.</li>
<li>Must have ability to establish purpose and facilitate a psychologically safe discussion among diverse stakeholders.</li>
<li>Understanding of group dynamics and relationship management.</li>
<li>Demonstrated experience and skills in planning, directing, and coordinating work activities of call center and referral personnel.</li>
</ul>
Benefits
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&amp;D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Project Manager - Call Center (Bethesda,MD)

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Valor Healthcare is seeking a seasoned Senior Program Manager to lead execution and contract performance for the Global Nurse Advice Line (GNAL-NG) a Department of Defense (DoD) sponsored initiative supporting 24/7 virtual care, centralized appointment scheduling, and care coordination for Military Health System (MHS) beneficiaries. This role provides strategic oversight of program delivery, contractual compliance, and stakeholder engagement across a high-volume, multi-channel healthcare contact center.
 
Responsibilities
<ul>
<li>Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.</li>
<li>Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.</li>
<li>Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.</li>
<li>Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.</li>
<li>Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.</li>
<li>Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.</li>
<li>Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects.</li>
<li>Stakeholder Management: Serve as the primary liaison to government COR, CO, and clinical stakeholders; ensure proactive communication and issue resolution.</li>
<li>Performance Reporting: Maintain dashboards, deliver performance reports, and oversee compliance with URAC standards and federal healthcare requirements.</li>
</ul>
 
Requirements:
<ul>
<li>Minimum of 10 years of progressive project and/or program management experience.</li>
<li>Must have experience with healthcare call center or nurse triage program management.</li>
<li>Demonstrated leadership in call center operations, centralized scheduling, or nurse triage programs</li>
<li>Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting.</li>
<li>Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or related field. </li>
<li>Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources; overseeing the formal planning, tracking, and reporting of program performance.</li>
<li>Must have served in supervisory positions and show examples of how the individual has applied strong leadership, interpersonal, organizational, and communication skills in implementing programs and projects. </li>
<li>US Citizenship is required.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Experience supporting government healthcare contracts (VA, DoD, CMS, etc.)</li>
<li>Direct experience managing contract deliverables, timelines, and budgets across multi-disciplinary teams</li>
<li>Familiarity with Microsoft Teams, SharePoint, and Power BI for performance reporting and collaboration</li>
</ul>
 This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.
 
Valor Healthcare is an equal opportunity employer.
 
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status

Senior Program Manager or Project Manager - Healthcare Call Center

<h3>Job Description</h3>
Job Description
SUMMARY: Provides patients with high quality, efficient, and effective service via call center. Actively works to create and maintain a professional, positive patient experience. Translate between English and Spanish.
PRIMARY RESPONSIBILITIES: 
<ol>
<li>Knowledge and understanding of Employee Handbook. </li>
<li>Carry out the meaning of the CSMD Mission and Vision statements.</li>
<li>Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan.</li>
<li>Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan. </li>
<li>Be present and ready for work as scheduled.</li>
<li>Attend in-service trainings, departmental meetings, and community events.</li>
<li>Work cohesively with team members.</li>
<li>Greets patients, families, and providers in a courteous, friendly, and professional manner. </li>
<li>Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care. </li>
<li>Confer with customers by telephone to provide information about services, take or enter appointments and cancellations, and obtain details of complaints. </li>
<li>Promptly and accurately documents in the patient's EMR. </li>
<li>Prior to transferring a call, explain to the caller that the provider or nurse may not be available and to leave a message to have a returned phone call. </li>
<li>If a provider's office or hospital calling for a specific provider or nurse and it is urgent, then page the respective person to have him or her answer the call.</li>
<li>Always project a friendly and upbeat tone at all times while interacting with callers and co-workers.</li>
<li>Maintain accurate confidential records of patients' interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. </li>
<li>Recommend improvements in service to reduce or prevent future problems.</li>
<li>Coordinates requests for medical records with Health and Information Technology Manager. </li>
<li>Works with the Front Desk to schedule follow-up visits for patients. </li>
<li>Follows and actively participates in CSMD's Quality Management Plan and adheres to standards of improvement accordingly. </li>
<li>Serves as backup for Front Desk staff inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification and accepting co-payments. </li>
<li>Performed other duties as assigned.</li>
</ol>
<ol>
<li>REQUIREMENTS:</li>
<li>High School Diploma or equivalent.</li>
<li>Speaks Spanish fluently and experience with translating to English.</li>
<li>Must have ability to learn using Electronic Health Records; must have strong computer skills. </li>
<li>Excellent verbal and written communication skills. </li>
<li>Must have exceptional interpersonal communication skills.</li>
<li>Must be able to effectively resolve conflicts.</li>
<li>Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures. </li>
</ol>
SUPERVISES 
N/A
PHYSICAL REQUIREMENTS:
<ol>
<li>Visual acuity - always</li>
<li>Hand – eye coordination – always</li>
<li>Hand dexterity – for fine manipulation of keyboard and office equipment</li>
<li>Lifting approximately 10-15 lbs., Pushing, Pulling - sometimes </li>
<li>Stooping, Bending, and Standing - sometimes</li>
<li>Walking- frequent; short distances</li>
</ol>
 
WORK ENVIRONMENT:
<ol>
<li>Indoor, environmentally controlled</li>
<li>Exposure to disease or infections</li>
<li>No vibrations</li>
<li>Exposure to artificial and/or natural light</li>
<li>Exposure to outdoor weather elements</li>
</ol>
 
CareSouth conducts background checks and drug screens.

Patient Engagement Representative - Call Center Spanish Bilingual (Plaquemine and Baton Rouge)

<h3>Job Description</h3>
Job Description
CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day.
The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.
We are seeking to hire a Systems Manager to our team!
Join Us in Empowering Lives Through SSA's Employment Support Initiatives
Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.
Job Responsibilities and Duties: • Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments. • Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards. • Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed. • Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance. • Manage user access, authentication, permissions, and security controls across all platforms. • Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements. • Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans. • Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials. • Provide technical support, guidance, and training to staff on system usage, security, and protocols. • Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards. • Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs. • Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.
Requirements: Bachelor's degree with 2–4 years of relevant IT systems administration experience, OR • High school diploma/GED with 8–10 years directly related systems management experience. • Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms. • Demonstrated experience in system security, access control, incident response, and regulatory compliance. • Experience troubleshooting system, hardware, and software issues in a multi-user environment. • Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards. • Proven ability to implement system upgrades, patches, and technology enhancements. • Strong analytical, problem-solving, organizational, and decision-making skills. • Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports. • Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms. • Experience developing and delivering technical support and training to staff. • Ability to work collaboratively within cross-functional teams and with external vendors when required. • Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.
Clearance requirements:
Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance
If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:
<ul>
<li>
Paid vacation &amp; Sick leave
</li>
<li>
Health insurance coverage
</li>
<li>
Career training
</li>
<li>
Performance bonus programs
</li>
<li>
401K contribution &amp; Employer Match
</li>
<li>11 Federal Holidays</li>
</ul>

Systems Manager

<h3>Job Description</h3>
Job Description
Federal RESPONSE CENTER, INC.®
2500 N. Airport Commerce Ave — Springfield, MO 65803 — (417) 869-9192
Alarm Operator (Customer Service and Security Alarm Dispatcher)
SUMMARY DESCRIPTION:
<ul>
<li>Under general direction of Response Center Manager, responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers</li>
<li>Currently seeking candidates for 2nd shift (11:00 am-9:00 pm) &amp; 3rd shift (9:00 pm-7:00 am) </li>
<li>Rotating schedule including some weekends (4 to 5 days on / 3 to 4 days off)</li>
<li>Opportunity for advancement &amp; specialization</li>
<li>Multi-Tier training program provides essential employee-development and offers additional compensation upon graduation of each tier</li>
<li>Shift Differential for 2nd and 3rd shift</li>
<li>This is a fast paced position that is challenging but rewarding. As an alarm monitoring agent you will work on a team to help protect our customers, their families, and their businesses.</li>
</ul>
JOB REQUIREMENTS:
Education/Experience: Any combination equivalent to education and experience that provides the required skill and knowledge. Typical qualifications would be equivalent to:
1. High School Diploma or GED.
2. Monitoring/Dispatching experience preferred.
KNOWLEDGE:
Customer Service, Multi-line phones, life-safety
Microsoft Office; primarily Outlook, Microsoft Excel and Word.
SKILLS:
Excellent customer service skills with co-workers and customers by telephone. Computer based dispatching and service call scheduling helpful but not required. Good documentation and data entry skills. Accurate typing and 10-key skills. Must be detail oriented and very organized with superior telephone, written &amp; verbal communication, and interpersonal skills. Must have confidence to work independently, but responsive to team environment.
ABILITY:
Multi task ability and stress tolerance. Must be able to effectively communicate and articulate with technicians and customers professionally. Must be able to problem solve, be a quick thinker and resourceful. Strong phone presence, with the ability to speak clearly and project voice. Must have the physical ability to bend down to get into file and to lift up to 50 lbs.
FLSA STATUS:
Non-Exempt
 Work Remotely
<ul>
<li>No</li>
</ul>
Job Type: Full-time

Dispatcher * 2nd Shift* - 11 AM - 9 PM

<h3>Job Description</h3>
Job Description Staffing Network is seeking general laborers for a project with our client in Spokane, WA for immediate start! Position: Warehouse LaborerCompany: JB HUNT- Spokane Valley, WA 99216Pay: $22/hrSchedule: Monday- Friday, 6am-6pm (10-12hr days, as needed)Duration: 9/17/2025- 9/19/25, plus next week depending on company needs.Dress code: Steel toe boots are required, general warehouse attire: pants/ jeans, plain tshirt is fine.Responsibilities: lifting 50lbs+, Packing and moving product in the warehouse for the move. Loading and unloading trucks, etc. If interested, please apply online and give our office a call for next steps! Project starts 09/17! Gema Arrieta-VegaStaffing Network/QPAAssistant Branch Manager3025 Western Center BoulevardFort Worth, TX – 76131Office Line: 817-349-3785Direct Line: 817-349-6317Work Mobile: 682-272-2124Email: <a href="mailto:gema.arrieta-vega@staffingnetwork.comWebsite" target="_blank">gema.arrieta-vega@staffingnetwork.comWebsite</a>: <a href="http://www.staffingnetwork.com" target="_blank">www.staffingnetwork.com</a> #ZRDFW

General Warehouse

<h3>Job Description</h3>
Job Description Client Service Manager - Center for Bird and Exotic Animal Medicine (CBEAM) – Bothell, WA Job Type: Full-Time About Us The Center for Bird and Exotic Animal Medicine (CBEAM) is a specialized veterinary hospital dedicated to providing high-quality care to avian and exotic species. Our team is passionate about the unique needs of exotic pets, and we are looking for a dedicated Client Service Manager to join our growing practice.​ Position Summary The Client Service Manager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure smooth operations and an excellent experience for clients and their pets. You’ll help foster a culture of compassionate, high-quality service across every interaction—whether with clients, staff, or volunteers. In this role, you’ll train and mentor the client service team, serve as a go-to resource for both staff and veterinarians, and oversee scheduling, phone communications, and appointment management. You’ll also be responsible for handling patient information accurately and managing accounts receivable. Compensation: $24.00-30.00 Depending on experience Key Responsibilities Management Duties – Operations
<ul>
<li>Manages doctor’s appointment schedule in AVImark system
<ul>
<li>Inputs doctor’s schedule from W2W into Avimark. (W2W = When to Work software)</li>
<li>Determines appropriate length of appointments and works with MDVM to determine which species treated by which doctors.</li>
<li>Maintains schedule spreadsheet for receptionists.</li>
</ul>
</li>
<li>Service Team Management
<ul>
<li>Initiates recruitment and schedules interviews for the selection process of new front desk staff. Recommends front office candidates for hiring to the Hospital Manager.</li>
<li>Trains new front desk staff working alongside Training Coordinator</li>
<li>Maintains front desk manual</li>
<li>Schedules front desk staff in W2W while working with Hospital Manager to meet hospital budget expectations</li>
<li>Delegates tasks to all staff.</li>
<li>Works with the Hospital Manager to provide yearly evaluations to the front office staff</li>
<li>Works with the Hospital Manager to recommend corrective action for front office staff, up to and including termination</li>
<li>Collects feedback from DVMs and other staff on CSR performance and executes training as appropriate</li>
<li>Communicate front desk updates/announcements via employee communication platforms</li>
</ul>
</li>
<li>First point of contact to NVA Helpdesk for front desk-related issues</li>
<li>Attends leadership team meetings, conducts front desk meeting, and attend all other related meetings as needed</li>
<li>Verbal and written reminders to support staff regarding applicable CBEAM policies</li>
<li>Coordinate leadership, engagement, and communication activities with the Lead Assistant, Lead Technician, and Project Manager</li>
<li>Assists Hospital Manager with Leadership Team projects as necessary</li>
<li>Drafts front desk protocols and works with Hospital Manager to ensure finalization</li>
<li>Manages USPS account</li>
<li>Oversees test sample mailings and checks lab order sheets to ensure accuracy</li>
<li>Manages AllyDVM and other communication platforms</li>
<li>Manages phone system
<ul>
<li>Ensures it is correctly set for holidays, etc.</li>
<li>Updates menus as needed</li>
</ul>
</li>
</ul>
Client Service
<ul>
<li>Triages all incoming client complaints
<ul>
<li>Elevate to Hospital Manager as situation dictates</li>
</ul>
</li>
<li>Acts as the second point of contact for clients with questions regarding their bills/estimates (first point of contact = receptionists, second point of contact = Client Service Manager, third point of contact = DVM, fourth point of contact = Hospital Manager, fifth point of contact = MDVM)</li>
<li>CLAW Plan Champion – administration of all duties related to CLAW (PAW) Plans</li>
<li>Works to optimize client experience</li>
<li>Implements client service initiatives with front desk team</li>
<li>Demonstrates and reinforces highest level of client service</li>
</ul>
Financial
<ul>
<li>AR Management
<ul>
<li>Reviews and reconciles unposted Avimark transactions on a weekly basis. Works to determine reason behind unposted transactions, uses discretion to reconcile accounts to zero balance.</li>
<li>Reviews unpaid accounts on a weekly basis and works with Hospital Manager to determine when to initiate collection proceedings</li>
</ul>
</li>
<li>Monitors cash drawer, credit card transactions and Care Credit transactions and ensures they balance daily with Avimark</li>
<li>Prepares cash envelopes for front desk use</li>
<li>Makes cash deposits at bank</li>
</ul>
Client Service Representative Duties
<ul>
<li>Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. This includes being compassionate and understanding, while working with clients in various emotional states.</li>
<li>Being attentive to client’s and patient’s needs while understanding that needs will change on an individual basis.</li>
<li>Politely and professionally answer and triage phone lines and use AllyDVM software to communicate with clients as appropriate.</li>
<li>Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.</li>
<li>Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc. Makes overdue reminder calls and updates patient records.</li>
<li>Notes client communications in patient record each time a conversation is held and ensures appropriate messages are getting to the doctor.</li>
<li>Reviews patient records for daily scheduled appointments and collects information to make necessary updates.</li>
<li>Checks in client and monitors flow from check in to discharge.</li>
<li>Communicates effectively through intercom system, Softros LAN Messenger and utilizes technician staff for communication. This includes following hospital protocols when relaying information.</li>
<li>Performs client and patient call backs.</li>
<li>Receives and filters prescription requests. Follows protocols for outside pharmacy requests and promotes the hospitals prescription recommendations.</li>
<li>Performs over-the-counter sales of merchandise such as food and toys. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.</li>
<li>Collects fees, makes change, and obtains authorization for credit charges following the credit policies of the hospital.</li>
<li>Able to communicate effectively with client’s regarding our wellness plans and ability to set up a Claw Plan properly.</li>
<li>Processes end of day as assigned and reconciles cash drawer according to hospital procedure.</li>
<li>Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.</li>
<li>Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, etc. This includes cleaning of urine and stool from lobby and outside of building each time coming through the doors.</li>
<li>Prepares and sends welcome letters, referral and thank you letters, condolences, and other correspondence for the doctors and/or Hospital Manager.</li>
<li>Demonstrates a full working knowledge of Avimark procedures and functional applications</li>
<li>Other duties as assigned</li>
</ul>
Qualifications Knowledge, Skills, and Abilities
<ul>
<li>Customer service experience highly preferred</li>
<li>Basic Human Resources skills</li>
<li>Knowledge of sales and marketing techniques</li>
<li>Good communication skills, both written and oral</li>
<li>Goal oriented</li>
<li>Background in managing service oriented operations</li>
<li>Ability to plan, organize, and effectively present ideas and concepts</li>
<li>Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operations objectively</li>
<li>Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities</li>
</ul>
Education/Experience
<ul>
<li>Associate’s degree and four years of relevant experience; or a high school diploma or equivalent and six years of relevant experience.</li>
<li>Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.</li>
</ul>
Schedule Full Time Benefits:
<ul>
<li>Medical, Vision, Dental Insurance (Full-Time Employees)</li>
<li>Paid Time Off</li>
<li>Quarterly Bonus Pay</li>
<li>Employee Pet Discounts</li>
<li>Employee Assistance Program</li>
<li>401K Plan (Full-Time Employees)</li>
<li>Uniform Stipend</li>
</ul>
 If you are passionate about animal care and eager to expand your experience in exotic veterinary medicine, we encourage you to apply! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health&nbsp;offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.&nbsp; The team can provide more information about compensation and benefits for your specific location during the process.&nbsp; For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. &nbsp; Ethos Veterinary Health&nbsp;is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. PM19 RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Credentialed Veterinary Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse &nbsp;
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PI7ef840622b41-25405-38421249

Client Service Manager

<h3>Job Description</h3>
Job Description
About Company:
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click the link below to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
<a href="https://spinnakerresorts.com/home/spinnaker-careers/" target="_blank">https://spinnakerresorts.com/home/spinnaker-careers/</a>
JOB DESCRIPTION SUMMARY:
The Marketing Coordinator position is to provide various administrative support to ensure the quality of Spinnaker Telemarketing package sales, sold and to provide customer service at the highest level of standards within established guidelines. The goal is to ensure a positive experience for all potential new owners in the early stage of their interactions with Spinnaker. As such, this position will not only monitor call center calls for quality and training purposes; but this position will also report on problem issues and strategize with management to implement solutions for timely and quality resolutions.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Monitor calls of various Marketing groups to include – Outside Telemarketing Vendors</li>
<li>Identify any Concerns/Complaints, Noteworthy Trends whereby evaluating whether staff members are following proper procedures and protocol; Document findings and provide management with details for opportunities for training/improvement</li>
<li>Direct Vendor Package Build</li>
<li>Prepare Direct Vendor Invoices </li>
<li>Reconcile Local Dining Vouchers in SPI</li>
<li>Build F2F packages for all locations </li>
<li>Gift Card Distribution – Provide to the VC/TD as needed and update tracker</li>
<li>Process Customer surveys, responding to Customers and forwarding issues to appropriate departments</li>
<li>Place Calls to Spinnaker guests after they tour to conduct a survey about their experience</li>
<li>New Owner Gifting Project </li>
<li>Track and report monthly spend for all locations with Tru-Perk</li>
<li>UPS/USPS shipments as needed </li>
<li>Tue/Wed – Sort and deliver mail to other departments (Contracts/Loans/Marketing)</li>
<li>Performs other related duties &amp; special projects as requested by Manager and Executive Director of Sales and Marketing </li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
<ul>
<li>Professional skills to effectively deal with people and situations</li>
<li>Ability to establish priorities, work independently, and proceed with objectives </li>
<li>Ability to handle and resolve recurring problems</li>
<li>Ability to communicate effectively, both orally and in writing</li>
<li>Proficient with Microsoft Suite (specifically Word and Excel)</li>
<li>Ability to type 45 WPM</li>
<li>Excellent phone etiquette </li>
<li>Ability to master new tasks quickly</li>
<li>Highly Organized </li>
<li>Knowledge of Project Management skills a bonus</li>
</ul>

BENEFITS (if eligible)
<ul>
<li>Weekly Pay and Direct Deposit</li>
<li>Health Insurance (Medical/Vision/Dental)</li>
<li>Company-Paid Life Insurance</li>
<li>Paid Time Off (PTO) Program</li>
<li>Paid Vacation and Holiday Pay</li>
<li>401 (K) Retirement Plan with a Company Match (based on eligibility)</li>
<li>Employee Wellness Programs</li>
<li>Fitness Center Reimbursement</li>
<li>Ongoing Professional Development Opportunities</li>
<li>Employee Family &amp; Friends Discounted Stays</li>
<li>Various Employee Discounts (Local Businesses and National Retailers)</li>
<li>Employee Recognition and Appreciation Events (Annual Employee Picnic &amp; Holiday Party)</li>
<li>Company-Supplied Uniforms and Equipment (Applicable Positions)</li>
<li>Flexible Work Schedules</li>
</ul>
.
 
 Monday - Friday, 9am-5pm

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