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Member Liaison Specialist (Customer Service) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Member Liaison Specialist (Customer Service) and help shape the future of healthcare where you'll be an integral part of our CS - Member Liaison team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. You will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. You will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese).</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6687129&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is November 11, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6687129" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-505-city-parkway-west-california-united-states-c3fb6d6c-517c-418f-8d64-895099286932</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-de8018e655f9b64388465261ce5f3fed

Member Liaison Specialist (Customer Service)

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job Description
Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified Project Manager (PM) will The Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all resources serving the requirement. The PM is responsible for initiating and planning all programs and projects and, if appropriate, assigning and managing resources to perform the work of the program/project plan. The PM will provide oversight of the project for contract employees. Will oversee the start-up and transition activities, review and complete project deliverables, and monitor productivity and quality performance of all contract personnel, maintaining a close and professional working relationship with the client.
The PM will provide weekly updates to the customer on the work, training, and personnel. Responsible for equipment that is provided to the staff and will ensure that all equipment is turned in whenever contract personnel vacate the position. Will work to ensure that the contract staff are trained to the specifications of the customer and will ensure that all personnel are proficiency assessed and can perform to the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve complex and unusual health care administration issues through analysis and action, with the potential to set precedent, and lead organizational change. Will lead the planning, execution, and monitoring of the customer's services care coordination program development within confines of significant organizational complexity and advice on the potential public reaction to proposed policies and plans. Must provide leadership to staff and create an environment that supports outstanding customer services at all levels of the organization and promote agency’s mission, values, and activities. Will be onsite to monitor the daily operations of the staff. 
Duties and Responsibilities:
<ul>
<li>Execute, monitor, and oversee the contract staff ensuring that personnel are performing to the SOW and meeting the requirements of the contract and report to the customer on a weekly basis.</li>
<li>Will be responsible for oversight of contract personnel work requirements. Will coordinate staff on/off-boarding with the COR, collect/report staff absences, review time reporting, and be available to the COR and customer for communications.</li>
<li>Will provide daily absence reports to include leave, sick, late arrivals to the customer as it pertains to the section.</li>
<li>Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met. Will direct employees to review worksite administrative requirements (work hours, dress code, etc.) and performance standards (accuracy, timeliness, productivity) that must be met as a condition of employment.</li>
<li>Support optimized access to care, reliable communications, and information dissemination for beneficiary populations in assigned programs and the ability to meet and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner.</li>
<li>Establish and maintain a training program that supports the requirements of the QASP. Adjust training plans based on the requirement of the contract.</li>
<li>Accomplishes call center human resource objectives by coaching, counseling, and disciplining employees; communicating job expectations; and enforcing policies and procedures.</li>
<li>Will interface regularly via one-on-one, phone, email, and/or teleconferences as appropriate to promote open, two-way communication with employees and the Government representative(s).</li>
<li>Will review/approve timesheets for accuracy and final approval.</li>
<li>Will perform on-going review of employee quality and productivity using the production logs, quality audits, training surveys, and feedback provided from customer.</li>
<li>Communicates project information to team members and solicits feedback; regularly communicate organizational goals, policies, and trends; solicits feedback and shares information; and effectively advocate the need to meet customer requirements.</li>
<li>Will provide regular feedback to staff concerning their actual performance compared to standards and specifically address those employees who are not meeting the standards.</li>
<li>Collaborates with cross-functional teams, and management, to translate complex executive services care coordination requirements into actionable insights and strategies.</li>
<li>Analyzes and evaluates the program’s processes and data and develops procedures and processes to maximize efficiency and effectiveness of decision-making. Provides executive-level advice and guidance to management on coordination, program, and communications strategies and technologies; policy development, review, and analysis; advocacy relations plans and strategies; and the ability to plan and develop innovative solutions for complex issues. Prepares reports and/ or presentations and presents results to individuals and groups such as senior leaders, managers, clients, professional organizations, and/or other groups and individuals.</li>
<li>Will be responsible for managing contract support employees’ performance and daily task.</li>
<li>Will manage risks and issues that might arise over the course of the program life cycle, as well as take measures to correct them when they occur.</li>
<li>Will establish daily communication with the COR and customer designee to enhance visibility in workplace issues, reinforce employee commitment and proactively manage any problematic MHS- GENESIS issues.</li>
<li>Responsible for constant monitoring of the queue to ensure adequate coverage and maintain the required staff to ensure callers are not in queue for more than 15 mins.</li>
<li>Will brief the customer on metrics/staff attendance on a weekly basis.</li>
<li>Brief customer weekly on the performance of the contract and any issues that disrupts/will cause a disruption to services.</li>
<li>Monitor the call queue and ensure adequate coverage to answer calls within a timely manner to ensure that patients’ wait times are less than 10 minutes in queue.</li>
<li>Provides leadership and direction to determine customer needs and identify or recommend the best care coordination and communication strategies to use to meet their needs through multiple channels, such as training, events, conference calls, in person visits, and other communication modalities.</li>
<li>Prepares reports and/ or presentations and presents results to individuals and groups.</li>
<li>Must be flexible to meet mission.</li>
<li>Will implement pro-active booking for the contract. Will provide a timeline and a plan on achieving the pro-active booking with minimal disruption to the call queues. </li>
<li>Responsible for all equipment supplied to the staff and will maintain a system to track all equipment.</li>
<li>Will respond to customer's inquiries within one hour. For contingency operations will meet customer’s request within one hour of issue of request.</li>
</ul>
Unique Military Healthcare Systems/Procedures:
Specific military systems include, but are not limited to: The MHS GENESIS, Government data repositories such as P2R2 Virtual Analyst, M2 Data Mart, EDW, Population Health Operational Tracking and Optimization System, DMLSS, Medical Expense and Performance Reporting System, CMS, Defense Pharmacy System, Radiology and PACS, Automated Business System and Commanders’ Resource Integration System.
Requirements
The qualified candidate: 
<ul>
<li>Must be a U.S. Citizen.</li>
<li>Must have Secret Security Clearance.</li>
<li>Must have greater than 5 years holding a bachelor’s degree in business administration or Healthcare Administration. Must have a minimum of 5 years’ experience working in the healthcare industry and a minimum of 2 years serving as a project manager.</li>
<li>Must have a minimum of 3 years’ experience serving as an SME in Project Management for the DoD.</li>
<li>Must possess strong oral and written communication skills; must be able to read, write, speak, and understand English. Excellent communicator; must have ability to influence through expert power and communication.</li>
<li>Must have in-depth knowledge of the regulatory framework in Health care systems.</li>
<li>Must have experience with healthcare operations, workflow design, and healthcare organizational strategy</li>
<li>Must have proficient leadership competencies in: Leading Self: Demonstrating ethics and integrity, stress tolerance, displaying drive and purpose, exhibiting leadership stature without formal authority, self-awareness, and adaptability; and Leading Others: Effective communicator, developing others, valuing diversity, and difference, building, and maintaining relationships and managing diverse teams through effective collaboration and group work.</li>
<li>Must have ability to establish purpose and facilitate a psychologically safe discussion among diverse stakeholders.</li>
<li>Understanding of group dynamics and relationship management.</li>
<li>Demonstrated experience and skills in planning, directing, and coordinating work activities of call center and referral personnel.</li>
</ul>
Benefits
Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&amp;D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Project Manager - Call Center (Bethesda,MD)

<h3>Job Description</h3>
Job DescriptionSUMMARY: Performs a variety of clerical and computer related activities and phlebotomy with minimal supervision. This individual interacts with patients of all ages and works effectively with others to meet the needs of the patients.&nbsp;&nbsp;&nbsp;JOB QUALIFICATIONS&nbsp;Education: High School diploma or equivalent is required.&nbsp;Experience: Prefer six months of phlebotomy experience, preferably in a hospital setting. Previous computer experience is preferred. Effective interpersonal skills are also required.&nbsp;License: N/A&nbsp;&nbsp;&nbsp;RESPONSIBILITIES AND STANDARDS&nbsp;Responsibility I&nbsp;1. Performs Phlebotomy activities on patients of all ages with minimal supervision.&nbsp;1.1 Collects Stat, Timed and other samples by venipuncture or capillary puncture, being aware of the importance of timing in instances such as therapeutic drug levels, etc.; follow established guidelines for laboratory specimens.&nbsp;1.2 Verify all patient information prior to specimen collection.&nbsp;1.3 Label all samples collected. (Bar code labels).1.4 Initial, Time and Date all blood specimen tubes. (Bar code labels).&nbsp;1.5 Maintains specimen integrity by using aseptic technique, following departmental procedure and observing isolation procedures.&nbsp;1.6 Performs other duties such as data collecting, filing, faxing, assisting technologist and hospital wide laboratory courier for sample pick-up and transport to the laboratory.&nbsp;1.7 Maintains copies of outpatient orders in accordance with regulatory requirements.&nbsp;1.8 Maintains copies of manually requested patient tests in accordance with regulatory requirements.&nbsp;1.9 Exhibits polite, considerate and caring attitude when interacting with patients, their families, physicians and hospital staff.&nbsp;1.10 Reports system problems to the Hospital Information System (HIS) Help desk.&nbsp;Responsibility II&nbsp;2. Specimen Processing of all samples submitted to laboratory for testing. Provides assistance to all incoming phone calls to the lab.&nbsp;2.1 Verifies all samples are labeled correctly.&nbsp;2.2 Verifies all samples are in correct containers/ tubes/ media.&nbsp;2.3 Receives all samples in LIS.&nbsp;2.4 Reprints labels as needed for sample testing.&nbsp;2.5 Centrifugation of samples.&nbsp;2.6 Visually verify all sample integrity prior to delivery to testing departments. If samples are adequate, deliver to departments for testing. If samples are inadequate, follow established Cancellation Policy.&nbsp;2.7 Provides accurate information and timely resolution to physicians/nursing personnel who call lab.&nbsp;2.8 Answers all telephone calls in a courteous manner and routes to the appropriate individual.&nbsp;2.9 Records messages accurately and routes to appropriate individual.&nbsp;2.10 Retrieves patient laboratory test data using computer functions.&nbsp;2.11 Vocera: Carries and responds to Vocera communication device.&nbsp;2.12 Vocera is checked at the beginning of each shift for battery life and functionality prior to use.&nbsp;2.13 Vocera sign-IN and sign-OUT sheets are signed each and every day of duty.&nbsp;2.14 It is the responsibility of the phlebotomist to sign-in and sign-out the Vocera. Failure to do so will result in corrective action given. Vocera becomes lost, the phlebotomist who last used the device will receive corrective action.&nbsp;Responsibility III&nbsp;3. Performs Computer related activities as required.&nbsp;3.1 Monitor patient collection pending log each hour.&nbsp;3.2 Maintain accuracy of pending log, sensor for duplicate orders or unusual test orders.&nbsp;3.3 Receive samples in LIS.&nbsp;3.4 Reprint labels if necessary.&nbsp;3.5 Test ordering for miscellaneous samples.&nbsp;3.6 Test ordering for Send-Out/ reference laboratory samples. Generating reference laboratory manifest and packaging of all samples for courier pick-up.&nbsp;3.7 Competency with use of laboratory hand-held equipment. (Scanner and label printer).&nbsp;3.8 Competency with all LIS systems.&nbsp;Responsibility IV&nbsp;4. Advises Manager of complaints and problems.&nbsp;4.1 Reports possible safety hazards to the Laboratory Supervisor immediately.&nbsp;4.2 Reports any and all discrepancies in relation to patient care to the Laboratory Supervisor or designated In-Charge authority. (Wrong patient collected/ sample mislabeling, acts of violence or altercations, etc.).&nbsp;4.3 Reports any and all on the job accidents immediately. (Needles stick, slip and falls, etc..).&nbsp;4.4 Offers solutions to problems or issues that may impact laboratory effectiveness on patient care.&nbsp;4.5 All reports of discrepancies must be documented in writing and given to the department supervisor for immediate action.&nbsp;Responsibility V&nbsp;5. Maintains professional skills and competencies.&nbsp;5.1 Performs required testing for competency evaluation.&nbsp;5.2 Completes all mandated competencies for position.&nbsp;5.3 Completes hospital required mandatory education.&nbsp;5.4 Accepts special project assignments and completes by the deadline date.&nbsp;5.5 Performs new procedures with little difficulty after training.&nbsp;5.6 Presents to staff knowledge gained through participation at continuing education activities.5.7 Develops and reviews professional goals in conjunction with department supervisor.&nbsp;5.8 Continuously develops skills necessary to improve job performance.&nbsp;5.9 Assumes responsibility for self-growth.&nbsp;5.10 Maintains current knowledge of laboratory procedures.&nbsp;5.11 Participates in the orientation/training of new personnel.&nbsp;5.12 Offers plans / suggestions for department improvement.&nbsp;Responsibility VI&nbsp;6. Follows hospital and departmental policies and procedures.&nbsp;6.1 Adapts to changes in practice; accepting and implementing approved changes and learning new tasks.6.2 Follows established laboratory safety and universal precautions practices at all times.&nbsp;6.3 Maintains a clean, organized work area and keeps working supplies stocked at bench.&nbsp;6.4 Attends department meetings as required or reads and initials meeting minutes.&nbsp;6.5 Maintains awareness of changes in procedures and protocols.&nbsp;6.6 Uses spare time in work-related activities contributing to lab needs.&nbsp;6.7 Complies with hospital and departmental policies and procedures.&nbsp;6.8 Arrives at work on time, begins work promptly and is available until end of shift.&nbsp;6.9 Treats all patient information, including test results, confidentially; does not talk indiscreetly about test results, patients or coworkers.6.10 Exhibits ethical work behavior.&nbsp;6.11 Takes part in the quality assurance program of the laboratory.&nbsp;6.12 Promotes a professional image of the laboratory/hospital by maintaining professional appearance and behavior.&nbsp;6.13 Makes constructive suggestions for departmental improvements.&nbsp;Responsibility VII&nbsp;7. Demonstrates regard for the dignity and respect of all patients, family members, visitors and Medical Center personnel as identified in the philosophy of Health-Quest.&nbsp;7.1 Displays a caring and courteous attitude and represents Health-Quest in a positive manner to all persons noted above.&nbsp;7.2 Promotes and contributes positively to intra-departmental and inter-departmental relationships with no more than two complaints in a six-month period.&nbsp;7.3 Maintains the confidentiality of employees and departmental information with no infractions.&nbsp;7.4 Adheres to departmental and Health-Quest dress codes as observed by Supervisor, and wears a Health-Quest picture identification badge, 100% of the time.&nbsp;7.5 Maintains a professional demeanor at all times recognizing that the position is seen as an extension of the Health-Quest corporation.&nbsp;7.6 Develops rapport with Health-Quest and Medical Center employees that enables them to bring concerns freely and with assurance information will be shared confidentially with the Health-Quest administration.&nbsp;7.7 Demonstrates ability to work well with others to ensure all assigned work duties are completed in a timely and efficient manner.&nbsp;7.8 Communicates effectively at all times to promote inter-departmental and intra-departmental collaboration.&nbsp;7.9 Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.Responsibility VIII&nbsp;8. Performs other responsibilities as required.&nbsp;
Working Conditions:
Manual: significant manual skills/motor coord &amp; finger dexterity
Occupational: Significant occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.
Company: Vassar Brothers Medical Center
Org Unit: 1672
Department: Phlebotomy
Exempt: No
Salary Range: $20.04-$25.59 Hourly

Phlebotomist- Part time- evening

<h3>Job Description</h3>
Job DescriptionCompany Description 
Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 &amp; 2020); Top Workplace in the USA for 2021!&nbsp; As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.&nbsp; The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.&nbsp; Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.
Job Description 
This role is considered the minimum role for all nurses at BWMC who have greater than (&gt;) 12 months experience. This nurse will be competent in the skills/knowledge required and fully participate in unit governance. Independently provides and coordinates care provided to patients within a clinical specialty. Serves as a fully effective and participative member of the multidisciplinary patient care services team. Demonstrates and models the full range of nursing professional practice in both care provided and in participation in development of strategies to improve patient outcomes, satisfaction with service and cost effectiveness at the unit level. Strives to provide an environment where patients, families, and colleagues collaborate in the delivery of care. Is accountable to peers for the advancement of group practice on the unit, and to the nurse manager for the totality of work performance. Is accountable to hold the Service Standards of the Nursing Mission, Vision and Values.
Qualifications 
Minimum Education Requirements
<ol>
<li>An Associate Degree in Nursing is required; Bachelor of Science from a College of Nursing is preferred.</li>
<li>Current Maryland RN licensure is required prior to beginning orientation.</li>
<li>At least 1 year of RN experience is required.</li>
<li>Professional Certification is highly encouraged.</li>
<li>Employees hired on or after July 1, 2018 will be required to complete a Bachelor of Science from a College of Nursing within 5 years from the date of hire or transfer into a Clinical Nursing position.</li>
<li>If there is gap in applied nursing experience of 5 years or more successful completion of a refresher course within past 6 months is required.</li>
</ol>
Qualifications
<ol>
<li>American Heart Association (AHA) BLS required upon hire</li>
<li>Must meet all unit specific certification requirements: (PALS, ACLS, NRP)</li>
<li>Maintains all Clinical Nurse I core expectations</li>
<li>Competent evaluation with successful passing of probation; current on all mandatory classes/training.</li>
<li>Ability to learn and use computer systems in order to manage patient information</li>
<li>Demonstrated effective interpersonal, verbal and written communication skills</li>
</ol>
Principal Responsibilities and Tasks
<ol>
<li>The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.</li>
</ol>
Professional Practice
<ol>
<li>Independently practices with solid knowledge and clinical skills</li>
<li>Competent in care of unit specific patient population and functions effectively in roles specific to the unit</li>
<li>Utilizes and integrates evidence into practice</li>
<li>Collaborates with interdisciplinary team to plan and coordinate care addressing patient/family needs</li>
<li>Transitions from task-based care to holistic care</li>
<li>Participates in unit based Clinical Practice activities</li>
<li>Integrates patient education materials utilizing the Teach Back methodology</li>
</ol>
Practice Focus Areas:
<ol>
<li>Assists in the development of clinical practice guidelines and standards for unit</li>
<li>Services as Clinical Resource for others</li>
</ol>
Professional Development
<ol>
<li>Engaged in advancing own practice</li>
<li>Contributes to ancillary personnel skills and development</li>
<li>Participates in unit based Professional Development activities</li>
<li>Contributes to unit based education and learning activities (One (1) per year that could be posters, storyboards, presentation, in-service, group project)</li>
<li>Completes a minimum of ten (10) CE’s annually (a minimum of 50% of the 10 continuing education hours must be directly related to the full scope of your certification and/or specialty; a minimum of 50% of your 10 continuing education hours must be formally approved CE’s) or successful completion of six (6) credit hours towards a BSN or Master’s Degree</li>
</ol>
Practice Focus Areas:
<ol>
<li>· Member of professional organization</li>
<li>· Serves as super-user or subject matter expert (SME)</li>
<li>· Participates in organizational or community service programs, such as Health Fairs, walks, booths, schools, churches, etc.</li>
<li>· Achieves professional certification in area of practice</li>
<li>· Achieves a BS from a College of Nursing</li>
</ol>
Organizational Innovation
<ol>
<li>Demonstrates knowledge of Nursing Sensitive Quality Indicators (NSQI), National Hospital Quality Measures, National Patient Safety Goals, HCAHPS and contributes to unit initiatives to improve them</li>
<li>Participates in the unit based process improvement (PI) efforts assists in development of action plans and supports implementation</li>
<li>Participates in the elements of research</li>
<li>Assists with regulatory readiness</li>
<li>Models professional behavior and culture of excellence standards on a consistent basis with emphasis on the UM BWMC model of care</li>
</ol>
Practice Focus Areas:
<ol>
<li>Participates in organizational regulatory readiness</li>
<li>Participates in unit based research activities</li>
<li>Participates in the development of patient education materials</li>
</ol>
Leadership
<ol>
<li>Delegates appropriately to other healthcare team members</li>
<li>Participates in teambuilding efforts on units; supports and models teamwork throughout the organization</li>
<li>Participates in unit/hospital based committee or councils</li>
<li>Participates and supports the AACN guidelines for Healthy Work Environment (communication, collaboration, effective decision making, recognition, leadership, staffing).</li>
<li>Complies with standards for unit operations (equipment, scheduling guidelines, etc.)</li>
<li>Provides feedback for peer review as requested</li>
</ol>
Practice Focus Areas:
<ol>
<li>Performs charge role for assigned shifts as needed; supports charge nurse decisions</li>
<li>Serves as preceptor, coach, mentor to new nurses and students</li>
<li>Participates in unit-based reward and recognition activities</li>
<li>Leads efforts that support unit operations such as equipment maintenance, scheduling, etc.</li>
<li>Contributes to development of and participates in unit based peer review processes</li>
<li>Participates as team member focusing on elements within the Healthy Work Environment</li>
<li>Participates in the peer interview process</li>
</ol>
Patient Safety
Ensures patient safety in the performance of job functions and through participation in hospital, department or unit patient safety initiatives.
<ol>
<li>Takes action to correct observed risks to patient safety.</li>
<li>Reports adverse events and near misses to appropriate management authority.</li>
<li>Implements policies, procedure, and standards consistently in the performance of assigned duties.</li>
<li>Develops effective working relationships and maintains good communication with other team members.</li>
<li>Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.</li>
</ol>
Working Conditions
<ol>
<li>Weekend, shift work, holiday, on-call, and overtime may be required.</li>
<li>Work requires maximum lifting weight of 35 lbs. when participating in patient care tasks up to 50% of the time to position and/or assist patients on to carts or into wheelchairs or beds, and generally with ambulation. Work requires standing, sitting, bending, and/or walking for up to 100% of scheduled work time; maximum lifting weight of 50 lbs. when lifting equipment and supplies. Includes reaching for: grasping and handling equipment/ supplies. Requires hearing/listening to differentiate sounds. Visual acuity is necessary to read labels, charts, documents and use various instruments.</li>
<li>There is potential for regular exposure to patients possessing infectious diseases requiring observance of universal precautions requiring wearing protective clothing, gloves, and mask as appropriate, and observance of safe work practices.</li>
<li>Potential to be floated to like units with like skill sets based on acuity and census</li>
<li>Works inside a clean, well-lighted environment. . May be exposed to frequent interruptions and multiple crisis situations. May be physically or verbally abused by patients. Expected to work on rotating shifts including weekends and holidays as necessary. May be expected to work on other than regular unit to provide adequate staffing, if the need arises. Participates in temporary assignment measures of department of Nursing. Potential for regular exposure to communicable diseases and hazardous materials, requiring the observance of Standard (Universal) Precautions and safe handling practices. This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting.</li>
</ol>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
&nbsp;Compensation
<ul>
<li>Pay Range:&nbsp;$37- $51.81</li>
<li>Other Compensation (if applicable):</li>
<li>Review the 2024-2025 UMMS Benefits Guide &nbsp;</li>
</ul>
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Registered Nurse (RN), Pediatrics ED, Part-time, Rotating Shifts

<h3>Job Description</h3>
Job DescriptionPosition Title: Contact Center Manager
Functional Area: Member Services Date Established: 08/01/2020
Title of Supervisor: Director of Member Services Date of Last Amendment: 9/19/2025 
NHRS Position Band/Min. Step: N/A Salary Range: $65,000-$95,000 
FLSA Status: Exempt 
SCOPE OF WORK: 
The Contact Center Manager provides superior service to NHRS members, retirees, beneficiaries and staff by developing, supporting and managing the Contact Center team. This position is responsible for planning and implementing contact center strategies and operations, improving systems and processes. The Contact Center Manager is a subject matter expert regarding the member life cycle and benefits. This position monitors daily operations, managing the Contact Center IVR and assists with the Member Portal access and workflows with all supported back-office teams. The Contact Center Manager provides leadership to and direct supervision of the Contact Center team.
ACCOUNTABILITIES: 
<ul>
<li>Support Contact Center representatives and Reception by providing guidance on policies, best practices, and complex member interactions.</li>
</ul>
· Oversee lobby operations and ensure adequate staffing for the phone and walk ins. 
· Provide support for escalated calls. Explain to members, retirees, employees, employers and organizations the various provisions of applicable statutes and rules, as well as NHRS procedures. 
· Maintains and improves contact center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
<ul>
<li>Coordinates and participates, as needed, in training Contact Center representatives to respond to questions and complaints and troubleshoot problems with services.</li>
<li>Maintains professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</li>
</ul>
· Prepares reports and analyzes contact center data to improve processes, ensure resources are properly allocated, and maximize efficiency and member satisfaction.
· Maintain policies, practices and user manuals that document the guidance needed by employees to ensure accuracy and consistency in the work performed by the team; initiates the drafting of new unit practices as necessary. 
· Meets with other management team members in identifying trends and establishing contact center goals.
<ul>
<li>Actively participates in NHRS’ Management Team, including development and implementation of strategic planning initiatives, collaborative problem solving and various project initiatives.</li>
</ul>
· Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures staff members are achieving desired service levels and taking corrective action as needed.
<ul>
<li>Other appropriate and related duties as assigned by supervisor.</li>
</ul>
MINIMUM QUALIFICATIONS:
Education: Associates degree in a relevant field, Bachelor’s degree preferred. 
Experience: Minimum of five years of supervisory experience, 10 years of experience in a contact/call center or areas of customer service, employee benefits administration. 
License/Certification: Valid driver’s license preferred. 
SPECIAL REQUIREMENTS: 
· Ability to build strong teams that apply their diverse skills and perspectives to achieve common goals.
· Knowledge of customer service principles and practices. 
· Call center operations (metrics, scheduling, queue management, escalation procedures)
· Technology platforms (CRM, IVR’s, ticketing software).
· Conflict resolution and complaint handling best practices.
· Ability to build partnerships and work collaboratively with others to meet shared objectives.
· Ability to Communicate effectively.
· Ability to be innovative and create new and better ways for the team and the organization to be successful.
· Thisposition may require some in-state travel and the ability to work a flexible schedule, including periodic evening hours.
RECOMMENDED KNOWLEDGE, SKILLS, AND TRAITS:
· Strong communication
· Active listening and problem-solving skills.
· Analytical ability.
· Process improvement skills.
· Empathetic and customer-focused.
· Adaptable to changing priorities.
· Detail-oriented while keeping the big picture in mind.
· Fair and consistent in enforcing policies and expectations.
· Positive, team-oriented attitude that models good customer service
· Integrity and discretion with sensitive information.

PHYSICAL REQUIREMENTS:
<ul>
<li>The employee must have the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.</li>
<li>Communicate with others to exchange information (Constantly) </li>
</ul>
· Analyze accuracy, neatness, and thoroughness of the work assigned. (Constantly) 
· Requires computer responsibility which involves extensive use of keyboard, mouse and monitor, and repeat motions that include the wrist, hands, and/or fingers. (Constantly) 
WORK ENVIRONMENT/CONDITIONS:
· Dayshift hours primarily, although overtime may be required in meet project deadlines.
· Physically able to participate in training sessions, presentations, and meetings.
· Work related assignments on weekends are possible.

Contact Center Manager

<h3>Job Description</h3>
Job Description
Position Purpose
Overall responsibility for operating the store at maximum sales and profit with the Company policies and procedures.
 Job Scope
Store Manager is expected to work the number of hours necessary to successfully operate the store within the guidelines of policies and procedures and the additional requirement of his/her supervisors. A typical workweek is 48 to 52 hours in shopping center stores and 45 hours per week minimum in downtown locations. The number of hours worked should be reported on the time sheet, exactly as worked. Any vacation, sick leave, bereavement or any other absences should have prior approval by the District Manager with supporting personnel status mailed to the Personnel Department. Store Manager should submit monthly and weekly schedule to the District Manager in writing, mailed to the District Manager each week so that it is received no later than Saturday prior to the beginning of the workweek. Any deviation from this schedule should have prior approval of the District Manager.
 Essential Functions
1) To maintain an outgoing and enthusiastic rapport with store customers, providing good service and all possible assistance.
2) To successfully complete the Management Training Program.
3) To employ and properly train a qualified Assistant Manager, with the advice and approval of the District Manager. 
4) Employment and training other store personnel with the assistance of Assistant manager and the advice and approval of District Manager.
5) To obtain the advice of your District Manager on any personnel or operational problems or opportunities. In the absence of the District Manager, you would consult with the Regional Vice-President. In the absence of the District Manager and Regional Vice-President, you will contact the Senior Vice-President of Store Operations.
6) Control of inventory shrinkage to within 2.5% of annual sales. Any inventory shrinkage of over 3.5%, two consecutive, or with 5% or more will result in disciplinary action up to and possibly including termination.
7) To maintain a Shrink Check Test score of 80 or above. Any Shrink check Test below 80 will result in disciplinary action up to and possible including termination. 
8) Enforcement of Company Safety Policies.
9) To maintain a good relationship with all area law enforcement agencies and to continually solicit their assistance in security matters concerning the store.
10) To complete/approve/supervise weekly schedule for all store personnel and to operate the store within the assigned payroll budget with the assistance of the Assistant Manager. To notify the District Manager of any problems with the payroll budget.
11) To assign duties and properly train all employees to properly perform their assignments according to company procedure.
12) To inform all employees of company policies and procedures and to effectively enforce these same policy/procedures at all times. To recognize the fact that as manager, you are responsible for all employees adherence to company policies, including but not limited to Store Work and Disciplinary Policies.
13) To transmit/report payroll information accurately and in a timely manner per policy.
14) By using authorized company procedures to maintain a well-balanced and in-stock merchandise inventory, to include seasonal merchandise distribution.
15) To maintain good standards of cleanliness throughout all areas of the store. 
16) To maintain clean and organized merchandise displays in all departments.
17) To maintain well organized office and stock room areas.
18) Responsible for maintaining store operating hours based on direction from Senior Management at Corporate Office.
19) To verify all receipts of merchandise according to company policy and procedures, reporting any overages/shortages per company procedure.
20) To supervise the pricing of all merchandise according to company procedure.
21) To keep the District Manager/RVP informed of:
a. Any defective merchandise received.
b. Fast and slow sellers.
c. Problems with direct vendor shipments.
22) Total responsibility for the store cash fund and sales receipts. To insure that all cash handling and cash security procedures are enforced.
23) To insure that all reports, records, and inventories are completed accurately and according to company policy and procedure.
24) To keep the District Manager informed of all problems or opportunities, actual or threatened with store equipment or the building structure.
25) To notify in advance your District manager of your absence from the store during normal scheduled work hours.
26) To maintain the confidentiality of all store sales, records, or any other company information.
27) To receive approval of the District Manager for all expenditures over $50.00.
28) To work designated hours as required by the District Manager.
29) To perform any other jobs or duties that may be required or assigned to you.
30) Responsible for implementation of company programs with accuracy and timeliness in order to maximize associate and/or customer benefits. Examples of programs are, but not limited to: incentive plans, sales promotions, and merchandise programs.
31) Project positive leadership
a. Appearance 
b. Professionalism
c. Communication Skills
d. Knowledge
e. Judgment
f. Objectivity
g. Morale of store employees
32) To handle count bulletins, markdowns, on-hand requests with accuracy in a timely manner.
33) To update on hand of merchandise on a regular basis to ensure accuracy of inventory levels.
34) To call in deposit information on a daily basis as required by corporate.
35) Ordering merchandise weekly to maintain in-stock and maximize sales.
Authority
1) To hire store personnel as per company policy with approval of District Manager.
2) To terminate store personnel after reviewing and receiving approval of the District Manager or Regional Operations Manager/Field Human Resources Manager.
3) Conduct annual performance reviews and request pay adjustments to District Managers.
4) To use good judgment in authorizing refund or exchanges which do not specifically meet the standards of company policy governing that transaction and taking this action with the intent that helping the customer would be in the best interest of the company.
5) Using good judgment while enforcing the policy and procedure, handling layaways, credit cards, checks, and cash transactions. 
 Qualifications and Skills Required
ü High School Diploma or GED
ü 3+ years of related experience in store management
ü Ability to effectively communicate in English
ü Strong planning, coaching, analytical and communication skills
ü Strong written and verbal communication skills
ü Team-oriented work style
 Working Conditions
ü Retail store environment where extended periods of standing are required
ü Retail store stockroom environment subject to fluctuations in temperature
ü Occasional lifting and maneuvering of merchandise and displays
ü Frequent lifting and maneuvering of merchandise and displays
ü Exposure to dust and extreme temperatures while unloading trailers
ü Scheduled work hours may vary, to include evenings and weekends
ü Occasional use of ladders required
 Education Equivalency
ü AS/AA degree plus 2 years of related experience

STORE MANAGER - V

<h3>Job Description</h3>
Job Description
Hiring: F/T Delivery- Warehouse Associate Pay: $18/hour
Location: Marietta Hours, M-F, 7:30am-4pm Attire: Work Boots - Jeans or Work Pants -Must Have Forklift experience, Clean MVR and DOT card
Sit Down Forklift - 26ft. Box Truck. The warehouse associate driver role will do both working in the warehouse and delivery orders to our customers in the 26ft box truck. They will need to have a medical card, forklift experience and some knowledge of working in a warehouse. They will be responsible for loading their own truck as well. -Operates company vehicles to deliver product in a safe and timely manner
-Performs a variety of warehouse tasks efficiently, safely and accurately to ensure customer service excellence -Delivers specified product to various locations in a safe and efficient manner -Coordinates with management safe and efficient delivery route -At the time of delivery, verifies with the customer the correct product was delivered in a satisfactory condition -Performs loading and unloading of truck, as needed -Maintains all required certifications required by DOT, OSHA and company safety programs -Ensures all required paperwork, including but not limited to shipping papers and Hazmat paperwork, is accurately completed and within possession -Performs pre and post truck inspections -Maintains truck maintenance records -Notifies management of any safety issues with company vehicles -Verify, receive and put away incoming stock -Pull, pack, stage and ship outgoing orders and transfers -Assist customers with orders, as needed -Assist customers in processing returns of warranty items and stock items -Operate handheld scanners to receive, move and track inventory in and out of the facility -Assist management with inventory accuracy, including cycle count and physical inventory -Maintain cleanliness of warehouse and common areas to ensure an orderly and safe work environment -Other duties as assigned -Maintain regular and punctual attendance -Work overtime as assigned -Work cooperatively with others -Comply with all company policies and procedures
Company DescriptionExpress Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are: Administrative Services Commercial Services - Accounting/Finance - Warehouse/forklift - General Admin - Carpenters - Data Entry - Mechanics - Customer Service - CDL/ Delivery Drivers - Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager - Welders - HR - General Labor - Inside/Outside Sales - Inventory Specialist 
<h3>Company Description</h3>
Express Employment Professionals is a full-service local permanent placement agency that specializes in filling F/T- Permanent positions for our clients. An example of the positions we fill regularly are:\r\n\r\nAdministrative Services Commercial Services\r\n- Accounting/Finance - Warehouse/forklift\r\n- General Admin - Carpenters\r\n- Data Entry - Mechanics\r\n- Customer Service - CDL/ Delivery Drivers\r\n- Call Center - Machine Maintenance\r\n- Receptionist - Project Managers/Estimators\r\n- Office Manager - Welders\r\n- HR - General Labor\r\n- Inside/Outside Sales - Inventory Specialist

Delivery Driver Warehouse

<h3>Job Description</h3>
Job DescriptionWhy Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Charlie Health is seeking a Growth Marketing Manager to own and scale our paid marketing ecosystem across both B2C and B2B audiences. Reporting to the Director of Growth, this individual will lead strategy, execution, and optimization across all paid channels—including SEM, Meta, and emerging platforms—to drive awareness, patient acquisition, and talent growth.
This is a high-impact role at the center of how Charlie Health reaches the people who need us most: prospective clients and their families, referral partners, and clinicians. The ideal candidate combines analytical depth with creative instincts, thrives in a fast-paced environment, and has a track record of driving measurable growth in performance marketing.
Responsibilities
<ul>
<li>Own and scale all paid channels including Google, Meta, and other digital platforms; oversee campaign strategy, execution, optimization, and budget management.</li>
<li>Develop full-funnel paid strategies for both B2C (patient acquisition) and B2B (referral partner and talent acquisition) initiatives.</li>
<li>Lead creative and messaging strategy for paid campaigns in partnership with Content, Design, and Product Marketing—ensuring assets are optimized for performance and aligned with brand and clinical standards.</li>
<li>Design and execute testing roadmaps including ad creative, audience segmentation, landing page variations, and bidding strategies.</li>
<li>Monitor and analyze campaign performance across platforms, maintaining dashboards and producing actionable insights that inform ongoing optimization and broader growth strategy.</li>
<li>Collaborate cross-functionally with Growth Strategy, Admissions, Outreach, and Talent teams to align paid performance with business goals and downstream metrics.</li>
<li>Identify and pilot new paid opportunities and channels to diversify acquisition efforts and expand reach.</li>
<li>Own vendor and agency relationships, staying current with best practices, algorithm updates, and competitive trends in digital marketing. </li>
</ul>
Requirements
<ul>
<li>Bachelor's degree in Marketing, Business, or a related quantitative field.</li>
<li>3–5 years of hands-on experience managing paid search and paid social campaigns at scale (agency or in-house).</li>
<li>Proven track record of optimizing campaigns for performance (CPA, CPL, ROI) across multiple platforms including Google Ads and Meta Ads Manager.</li>
<li>Strong analytical skills; proficiency in Excel/Sheets, Google Analytics (GA4), and other reporting tools or data visualization platforms.</li>
<li>Experience managing budgets, pacing, and performance reporting across large and complex campaigns.</li>
<li>Comfort working across B2C and B2B funnels, with familiarity in lead generation and recruitment marketing a plus.</li>
<li>Excellent project management, communication, and cross-functional collaboration skills.</li>
<li>Ability to thrive in a fast-paced, high-growth startup environment and manage multiple priorities simultaneously.</li>
<li>Based in or within 75 minutes of New York City, with ability to work a hybrid schedule (4 days/week in office).</li>
</ul>
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $101,000 and $130,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $111,000 and $143,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
Our Values
<ul>
<li>Connection: Care deeply &amp; inspire hope.</li>
<li>Congruence: Stay curious &amp; heed the evidence.</li>
<li>Commitment: Act with urgency &amp; don't give up.</li>
</ul>
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: <a href="https://www.charliehealth.com/careers/current-openings" target="_blank">https://www.charliehealth.com/careers/current-openings</a>. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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