<h3>Job Description</h3>
Job DescriptionSalary: $18.50 - $32.76 
Job Summary 
This position greets patients, assembles, interprets, analyzes, and enters patient financial and demographic data in the computer. Provides general office support with a variety of clerical activities and related tasks. The clerk will be responsible for answering incoming calls, directing calls to appropriate associates, flow of correspondence, requisition of supplies as well as additional clerical duties.
Reports to: Supervisor, Business Office 
Hourly range: $18.50 - $32.76 (posted hourly range excludes overtime and bonuses which are not guaranteed) 
Essential Job Functions
 Greets patients/families promptly and courteously as the patient arrives at the hospital.
 Answers the telephone, provides requested information or takes messages, and directs caller to appropriate personnel.
 Provides interpretation of forms to be signed upon admission including patient rights and living will questions.
 Reviews all patient forms for completeness, accuracy, and appropriate signatures.
 Collects deposits and/or co-pays according to established guidelines.
 Maintain confidentiality in matters pertaining to patients, physicians, staff and hospital.
 Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
 Directs any patient, family, or visitor complaints to the appropriate person for prompt resolution.
 Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment. 
o Applies the principles and values of customer service and continuous quality improvement while performing day to day activities of the position.
o Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues. Adheres to Confidentiality Policy.
o Maintains positive working relationships and fosters cooperative work environment. Adheres to the hospitals Guidelines for Appropriate Conduct in the HR Manual.
 
o Displays honesty and mutual respect when communicating with peers and other departments.
o Follows through on problems that may compromise effective job performance by using appropriate chain of command. 
 Utilizes concepts of age/developmental stages in interactions with patients and families. 
 Performs other duties as assigned.
Animas Surgical Hospital offers a competitive benefits package including but not limited to: health, dental, vision, &amp; life insurance. 401k with employer matching
Animas Surgical Hospital is a drug free workplace and performs a pre-employment drug screen which includes marijuana. 
Minimum Requirements
Education: High School Diploma or the equivalent
Certification, Licensure: None required Experience, Training, Knowledge: Minimum of one (1) to two (2) years experience as an admissions clerk or Health Information Services in a hospital setting or on the job training.
Physical Requirements:
This position requires lifting, carrying, pushing, and/or pulling up to ten (10)+ pounds. Stooping, kneeling, crouching, reaching, grasping, handling, and balancing 5 or more hours per day. Sensory and communicative activities including: hearing seeing, and speaking to be able to carry out essential job functions.
Working Condition/Environmental Exposures
Environmental hazards such as chemicals, solvents, needles, needle containers, sharps, blood, body fluids, various infectious/communicable diseases, infectious medical waste, radiation, and/or radioactive materials and/or radioactive waste, proximity to moving mechanical parts. Protective clothing/equipment may be necessary.
ASH IMMUNIZATIONS AND VACCINATIONS REQUIREMENTS Aligns with CDCs Advisory Committee on Immunization Practices (ACIP) for Healthcare Personnel
Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals 
Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
Tuberculosis Screening -Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months 
* VACCINE RECORDS OR EVIDENCE OF IMMUNITY ARE REQUIRED PRIOR TO 1ST DAY OF SCHEDULED WORK

Admissions Clerk

<h3>Job Description</h3>
Job Description
Are you looking for the best place to work?&nbsp; Join Addiction Recovery Care, LLC (ARC) which was selected as one of the 2024 Best Places to Work in Kentucky by the Kentucky Chamber of Commerce, based on surveys of our employees! Are you passionate about serving in an environment of shared purpose and shared goals while driving the ARC mission and values to excellence for our clients, patients, and team members?&nbsp; ARC has been leading the way and has become one of the fastest growing healthcare systems in Kentucky (and beyond!) in addiction treatment, mental health services and improving lives by creating opportunities for people to discover hope and live their God-given destiny! ARC is ready to offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training) on day 1 when you enter through our doors.&nbsp; ARC is a thriving, dynamic, and fast-paced healthcare system environment where compassion, accountability, respect for the dignity of life, entrepreneurship, and stewardship are key elements of everything we do! We are hiring an Admission Clerk for our growing team!&nbsp; The Admissions Clerk will primarily be responsible for:&nbsp; Key Responsibilities:
<ul>
<li>Initial contact person for person served/client upon arrival for intake.&nbsp;</li>
<li>Creates an environment of hospitality for new persons served/clients.&nbsp;</li>
<li>Completes EMR intake documents with person served/client signature.&nbsp;</li>
<li>Schedules initial nursing assessment for person served/client.&nbsp;</li>
<li>Schedules initial counseling session for person served/client.&nbsp;</li>
<li>Helps with the handling of persons served/client belongings upon arrival.&nbsp;</li>
<li>Work directly with the intake department to help determine which programs and services will best fit the needs of the client.&nbsp;</li>
<li>Performs Peer Support individual sessions with clients upon intake.&nbsp;</li>
<li>Maintain good relationships with intake staff, administrative personnel, and external professional groups and agencies.&nbsp;&nbsp;</li>
<li>Participate in staff and state regulatory training as required.&nbsp;</li>
<li>Adhere to program policies and procedures while maintaining a professional code of ethics.&nbsp;</li>
<li>The Admission Clerk is expected to protect the privacy of all persons served/client information in accordance with Addiction Recovery Care Center/Odyssey, Inc.’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general&nbsp; principle of professionalism as a healthcare provider.&nbsp;</li>
<li>Other Duties as assigned.&nbsp;</li>
</ul>
Key Experience and Education Needed:
<ul>
<li>High School Diploma or GED&nbsp;</li>
<li>Healthcare and Substance abuse experience preferred.&nbsp;</li>
<li>Appropriate State and Federal Clearances&nbsp;</li>
<li>Peer Support Certified</li>
</ul>
Other Qualifications to be Considered:
<ul>
<li>Knowledge and understanding of recovery principles and recovery driven service system.&nbsp;</li>
<li>Knowledge in Insurance Regulations.&nbsp;</li>
<li>Knowledge of community health resources that support life improvement in physical, emotional, mental, and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity.&nbsp;</li>
<li>Knowledge of the physical, emotional, intellectual, and spiritual impact of alcohol and other drugs on the individual and family&nbsp;&nbsp;</li>
<li>Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction.&nbsp;</li>
<li>Computer literate with experience in a Windows and EMR environment&nbsp;</li>
<li>Ability to prioritize work- and work-related responsibilities.&nbsp;</li>
<li>Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner.</li>
<li>Ability to exhibit professional and courteous behavior, consistent with the ARC mission statement, when interacting with persons of varying backgrounds and education levels to create a safe and healthy relationship with clients served.&nbsp;</li>
<li>Ability to sit and/or stand for long periods of time.&nbsp;</li>
<li>Ability to read detailed health records.&nbsp;</li>
<li>Ability to lift and carry up to 10 lbs.&nbsp;</li>
<li>Ability to operate computer and other equipment in the office.&nbsp;</li>
<li>Must have sufficient mobility to move around the office and the community.&nbsp;</li>
</ul>
ARC full-time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching and to ensure the work-life balance - generous paid vacation, sick, holiday and maternity/paternity leave policies.Come join ARC and transform lives anchored in strong family relationships, social responsibility, and meaningful career paths by empowering our nationally recognized crisis to career model! &nbsp;Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
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BZtyjm0xK9

<h3>Job Description</h3>
Job Description
DATE: 5.9.25
TITLE: ADMISSIONS CLERK
REPORTS TO: ADMISSIONS COORDINATOR

FULL TIME
$20 TO START
JOB SUMMARY:
Under the general direction of the Admission Coordinator, coordinate with hospitals, nursing homes, all other agencies and families to assist in the review of potential residents for admission to the Facility ensuring the best possible transition for those residents who are admitted. 
PRIMARY DUTIES AND RESPONSIBILITIES:
<ol>
<li>Works with hospitals, nursing homes, and other agencies, as well as family members to coordinate admission to the Facility. Coordinates information on potential residents for Interdisciplinary team.</li>
<li>Assists the Admissions Coordinator in ensuring that all required paperwork is received relating to admission to the facility.</li>
<li>Assists the Admissions Coordinator in ensuring a smooth transition from previous to current level of care for each resident by securing equipment, communicating with Interdisciplinary team, unit staff, the resident, and their family.</li>
<li>Assists residents and families with the Admission process. Communicates with family members and caretakers regarding the needs of the resident and anticipated plans.</li>
<li>Provides family tours.</li>
<li>Identify appropriate responsible insurance.</li>
<li>Responsible for assisting in the initial setup of the resident chart and providing Admission packets to the nursing units.</li>
<li>Prepares paperwork and does the sign-in process with new residents or their responsible party. Ensures all paperwork is scanned into Electronic Health record and attached.</li>
<li>Is knowledgeable in Resident’s Rights and ensures resident privacy and dignity and helps ensure a safe, secure environment for all residents.</li>
<li>Completes annual In-service training requirements, maintains acceptable attendance, and dresses in accordance with Dress Code Policy.</li>
<li>Responsible for appropriate use of Facility supplies and equipment to minimize loss, waste, and fraud.</li>
<li>Maintains confidentiality of all data, including resident, employee, and facility information.</li>
<li>Maintains statistical data and compiles reports in collaboration with the Admissions Coordinator.</li>
<li>Performs other duties and participates on various committees as assigned.</li>
</ol>
 
JOB QUALIFICATIONS:
<ol>
<li>Computer and typing skills to include at a minimum data entry, Microsoft Word and Excel. </li>
<li>Experience with insurance pre-certifications and coding preferred.</li>
<li>Filing and organizational skills. </li>
<li>Supervisory skills necessary to effectively manage assigned duties.</li>
<li>Interpersonal skills necessary to work productively with all levels of healthcare personnel, effectively communicate with residents, families, and general public.</li>
<li>Mental ability to handle pressures related to meeting deadlines, completing paperwork requiring attention to detail, and dealing with concerns of staff and residents.</li>
<li>Valid, unrestricted Michigan driver’s license.</li>
</ol>
WORKING CONDITIONS:
Normal office environment with time spent occasionally in a resident care environment with minimal exposure to communicable diseases when using universal precaution methods.
Extended work day (beyond 8 hours/day) and/or weekend hours may occasionally be required.

<h3>Job Description</h3>
Job Description
DATE: 5.9.25
TITLE: ADMISSIONS CLERK
REPORTS TO: ADMISSIONS COORDINATOR

FULL TIME
$20 TO START
JOB SUMMARY:
Under the general direction of the Admission Coordinator, coordinate with hospitals, nursing homes, all other agencies and families to assist in the review of potential residents for admission to the Facility ensuring the best possible transition for those residents who are admitted. 
PRIMARY DUTIES AND RESPONSIBILITIES:
<ol>
<li>Works with hospitals, nursing homes, and other agencies, as well as family members to coordinate admission to the Facility. Coordinates information on potential residents for Interdisciplinary team.</li>
<li>Assists the Admissions Coordinator in ensuring that all required paperwork is received relating to admission to the facility.</li>
<li>Assists the Admissions Coordinator in ensuring a smooth transition from previous to current level of care for each resident by securing equipment, communicating with Interdisciplinary team, unit staff, the resident, and their family.</li>
<li>Assists residents and families with the Admission process. Communicates with family members and caretakers regarding the needs of the resident and anticipated plans.</li>
<li>Provides family tours.</li>
<li>Identify appropriate responsible insurance.</li>
<li>Responsible for assisting in the initial setup of the resident chart and providing Admission packets to the nursing units.</li>
<li>Prepares paperwork and does the sign-in process with new residents or their responsible party. Ensures all paperwork is scanned into Electronic Health record and attached.</li>
<li>Is knowledgeable in Resident’s Rights and ensures resident privacy and dignity and helps ensure a safe, secure environment for all residents.</li>
<li>Completes annual In-service training requirements, maintains acceptable attendance, and dresses in accordance with Dress Code Policy.</li>
<li>Responsible for appropriate use of Facility supplies and equipment to minimize loss, waste, and fraud.</li>
<li>Maintains confidentiality of all data, including resident, employee, and facility information.</li>
<li>Maintains statistical data and compiles reports in collaboration with the Admissions Coordinator.</li>
<li>Performs other duties and participates on various committees as assigned.</li>
</ol>
.

JOB QUALIFICATIONS:
<ol>
<li>Computer and typing skills to include at a minimum data entry, Microsoft Word and Excel. </li>
<li>Experience with insurance pre-certifications and coding preferred.</li>
<li>Filing and organizational skills. </li>
<li>Supervisory skills necessary to effectively manage assigned duties.</li>
<li>Interpersonal skills necessary to work productively with all levels of healthcare personnel, effectively communicate with residents, families, and general public.</li>
<li>Mental ability to handle pressures related to meeting deadlines, completing paperwork requiring attention to detail, and dealing with concerns of staff and residents.</li>
<li>Valid, unrestricted Michigan driver’s license.</li>
</ol>
WORKING CONDITIONS:
Normal office environment with time spent occasionally in a resident care environment with minimal exposure to communicable diseases when using universal precaution methods.
Extended work day (beyond 8 hours/day) and/or weekend hours may occasionally be required.

<h3>Job Description</h3>
Job DescriptionSalary: starting at $14.00 DOE 
Accepting applications for a full-time Admissions Clerk to work in our business office. This position would be eligible for our benefits package. Hours would be 8:30 am to 5:00 pm, Monday through Friday. Must be proficient in Microsoft word-office and excel. Duties to include: greeting and registering patients for procedures, verifying patient/insurance information, processing patient payments, answer telephone and route calls appropriately, sort incoming mail, prepare outgoing mail and other duties and projects assigned by the CFO.

<h3>Job Description</h3>
Job DescriptionDescription:
Join Our Team at Carnegie Tri-County Municipal Hospital!
 
We're Hiring: Admissions Clerk!
Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment? If so, we want YOU to be the friendly face that welcomes our patients!
 
What You'll Do:
<ul>
<li>Greet patients and families with a smile </li>
<li>Collect important info and ensure a smooth admissions process</li>
<li>Collaborate with our amazing healthcare team</li>
</ul>
Why Join Us?
<ul>
<li>Competitive salary and awesome benefits </li>
<li>Opportunities for growth and development </li>
<li>Be part of a supportive community that makes a difference every day </li>
</ul>
Ready to make an impact? Apply now and help us create a welcoming environment for our patients!
Requirements:
POSITION SUMMARY
First point of customer contact for general inquiries like pricing, products, scheduling etc. Admits patients for testing, hospitalization, and procedures. Builds and maintains a business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. 
 
POSITION SUMMARY EXPANDED:
Under the Oklahoma Medical Marijuana and Patient Protection Act,?(“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites. 
 
QUALIFICATIONS
<ul>
<li>Ability to project a Professional Image. </li>
<li>Strong organizational and analytical skills. </li>
<li>Persons who have been found guilty by a court of law abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in this position. </li>
<li>Freedom from illegal use of drugs. </li>
<li>Freedom from the use of and effects of use of drugs and alcohol in the workplace </li>
<li>Ability to communicate effectively both verbally and in writing. </li>
<li>Hospital Registration experience preferred. </li>
</ul>
EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED
<ul>
<li>High School diploma or GED required. </li>
<li>BLS certification required within 90 days of employment. </li>
</ul>
ESSENTIAL DUTIES AND JOB RESPONSIBILITES
The essential functions include, but are not limited to the following: 
<ul>
<li>Answer incoming calls regarding patients. </li>
<li>Ensure all patients are admitted appropriately in a timely manner. </li>
<li>Assist charge posting and medical records as necessary. </li>
<li>Other duties as assigned. </li>
</ul>
ADDITIONAL RESPONSIBILITIES
<ul>
<li>Comply with HIPAA regulatory requirements. </li>
<li>Adhere to the companies/facilities philosophy, mission, and policies and procedures. </li>
<li>Support the facility goals and objectives. </li>
<li>Maintains a good attendance record and follows all hospital rules, policies, and procedures. </li>
<li>Maintains open and effective communications with patients and their nurses, physicians, peers, supervisors, and students. Establishes and maintains excellent interdepartmental and interpersonal relationships. </li>
<li>Attends departmental meetings and in-services to stay current with the developments of the department and hospital. </li>
</ul>

ADMISSIONS CLERK - PRN

<h3>Job Description</h3>
Job DescriptionSalary: $15.32-$21.45 DOE 
Cabinet Peaks Medical Center is looking for an Admissions Clerk to join our Admissions Team!
Reporting to the Patient Financial Services Manager, performs inpatient admissions and registrations for outpatient services. May serve as a backup for other business office functions.
 
Major Job Duties &amp; Responsibilities
Arranges for the efficient and orderly admission of inpatients and the registration of individuals who have hospital based outpatient care, testing or procedures. This includes but is not limited to observations, emergency, walk in clinic, laboratory, imaging, surgical services, rehabilitation, and outpatient services.
Ensures that patient demographics and insurance information is collected through the pre-registration or interview process and accurately entered into the ADT system (Meditech).
Performs duties in reception/cashiering/switchboard.
Pre-authorization of outpatient services, as needed.
Verifies insurance in different web-based sites or products.
Collects deposits, copayments, deductibles and other patient liabilities from patients per policy.
Participates in monthly staff meetings, training sessions, and annual education sessions, disaster drills, etc...
Adheres to compliance regulations such as EMTALA, HIPAA, and MSP, etc...
Works well under pressure in a high traffic work environment with shared workspace.
Works all shifts when needed, including weekends &amp; holidays.
 
Skills, Knowledge, &amp; Abilities
Strong communications skills both verbal and written.
Professional Customer Services skills and pleasant and courteous demeanor.
Knowledge of insurances.
Ability to follow directions.
Ability to follow Federal/ State and hospital policy and guidelines.
Ability to multitask.
Demonstrate knowledge of high level of care, accuracy and efficiency as it relates to patient registration.
Strong organizational skills, including the ability to write and interpret notes.
Strong typing skills, and basic knowledge of office machines such as phones, faxes and copy machines.
 
Experience
Preferred at least 1 year of experience but not required.
 
Educational Requirements
High School diploma or equivalent education.
 
Schedule:
PRN (fill in as needed) - varied shifts. Days worked &amp; shifts may vary including nights, evenings, and/or weekends.
Primarily eight (8) hour shifts to provide departmental coverage including weekend, holidays and on call status. Hours and shifts may change or rotate to provide coverage and perform the necessary duties.
 
 
Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.

Admissions Clerk, PRN

<h3>Job Description</h3>
Job DescriptionSalary: $12.51-$17.51 DOE 
Cabinet Peaks Medical Center is looking for an Admissions Clerk to join our Admissions Team!
Reporting to the Patient Financial Services Manager, performs inpatient admissions and registrations for outpatient services. May serve as a backup for other business office functions.
 
Major Job Duties &amp; Responsibilities
Arranges for the efficient and orderly admission of inpatients and the registration of individuals who have hospital based outpatient care, testing or procedures. This includes but is not limited to observations, emergency, walk in clinic, laboratory, imaging, surgical services, rehabilitation, and outpatient services.
Ensures that patient demographics and insurance information is collected through the pre-registration or interview process and accurately entered into the ADT system (Meditech).
Performs duties in reception/cashiering/switchboard.
Pre-authorization of outpatient services, as needed.
Verifies insurance in different web-based sites or products.
Collects deposits, copayments, deductibles and other patient liabilities from patients per policy.
Participates in monthly staff meetings, training sessions, and annual education sessions, disaster drills, etc...
Adheres to compliance regulations such as EMTALA, HIPAA, and MSP, etc...
Works well under pressure in a high traffic work environment with shared workspace.
Works all shifts when needed, including weekends &amp; holidays.
 
Skills, Knowledge, &amp; Abilities
Strong communications skills both verbal and written.
Professional Customer Services skills and pleasant and courteous demeanor.
Knowledge of insurances.
Ability to follow directions.
Ability to follow Federal/ State and hospital policy and guidelines.
Ability to multitask.
Demonstrate knowledge of high level of care, accuracy and efficiency as it relates to patient registration.
Strong organizational skills, including the ability to write and interpret notes.
Strong typing skills, and basic knowledge of office machines such as phones, faxes and copy machines.
 
Experience
Preferred at least 1 year of experience but not required.
 
Educational Requirements
High School diploma or equivalent education.
 
Schedule:
PRN (fill in as needed) - varied shifts. Days worked &amp; shifts may vary including nights, evenings, and/or weekends.
Primarily eight (8) hour shifts to provide departmental coverage including weekend, holidays and on call status. Hours and shifts may change or rotate to provide coverage and perform the necessary duties.
 
 
Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.

<h3>Job Description</h3>
Job Description
The Emergency Department Admissions Clerk is responsible for receiving all types of patients in the Emergency Department.
Qualifications:
<ul>
<li>High School diploma or equivalent</li>
</ul>
Training and Experience:
<ul>
<li>Adequate knowledge and experience in dealing with insurance</li>
<li>Typing/data entry ability</li>
<li>Excellent oral and written communications skills required</li>
</ul>

Admissions Clerk - Emergency Department - PRN

<h3>Job Description</h3>
Job Description
Job Notice
 
Date Posted: May 2, 2025 
Position: Admissions Clerk
 Starting Rate: $22.00/hour 
Job # 20-25
DEADLINE FOR APPLICATIONS: Open Until Filled 
Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.
 
The Housing Authority of the City of Austin (HACA) is looking for an Admissions Clerk to join our high-performing Admissions Team. This role is responsible for efficiently managing a high volume of phone calls, staffing the agency's front desk lobby, and overseeing the prescreening and eligibility processing of incoming applications. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals. 
 
What you will do in this position:
<ul>
<li>Managing High-Volume Calls: 
<ul>
<li>Answering and directing hundreds of phone calls per day, addressing caller inquiries, and ensuring callers are connected to the appropriate staff.</li>
</ul>
</li>
<li>Front Desk Operations: 
<ul>
<li>Greet and assist visitors and clients, determining the purpose of their visit and directing them accordingly.</li>
</ul>
</li>
<li>Application Screening and Eligibility Processing: 
<ul>
<li>Prescreen all incoming applications, conduct eligibility screenings for waiting list applicants, and ensure documentation is complete.</li>
</ul>
</li>
<li>Outreach and Communication: 
<ul>
<li>Perform regular outreach to waiting list applicants, including phone, email, and USPS mail communication. Maintain detailed records of all communication attempts using shared tracking systems.</li>
</ul>
</li>
<li>Waiting List Management: 
<ul>
<li>Maintain accurate waiting list records, place eligible applicants on relevant waiting lists, and send approval or rejection letters based on eligibility determinations.</li>
</ul>
</li>
<li>Document Management: 
<ul>
<li>Log, date stamp, and distribute incoming mail and applicant paperwork. Process and update applicant information in relevant software systems (e.g., YARDI).</li>
</ul>
</li>
<li>Annual Waiting List Purges: 
<ul>
<li>Assist department leads with the annual purging of waiting lists, ensuring all records are up-to-date.</li>
</ul>
</li>
</ul>
<ul>
<li>Mail Merge and Letter Generation: 
<ul>
<li>Prepare and mail thousands of applicant letters annually using Microsoft Word mail merge and store copies in the relevant database.</li>
</ul>
</li>
<li>Eligibility Assistance: 
<ul>
<li>Provide detailed explanations of eligibility requirements for PBRA, LIHTC, and HCV programs to the public, outside agencies, and waiting list applicants.</li>
</ul>
</li>
<li>Office Support: 
<ul>
<li>Monitor and order department supplies as needed, perform general office tasks, and offer administrative support to the Admissions team.</li>
</ul>
</li>
</ul>
 
More about this position:
Qualified candidates must possess:
<ul>
<li>Two years of college and/or business school; OR two years of general clerical experience. Related work experience may substitute for education on a year-to-year basis.</li>
</ul>
<ul>
<li>Good knowledge of general office practices, clerical and secretarial procedures, business English, spelling, punctuation, and basic arithmetic.</li>
<li>Ability to type at least 45 words per minute with accuracy.</li>
<li>Ability to handle repetitive and detailed tasks accurately and efficiently.</li>
<li>Proficiency with office machines, databases, Microsoft Word, Microsoft Excel, and IBM-compatible computers.</li>
<li>Strong verbal and written communication skills.</li>
<li>Ability to understand and follow complex written and oral instructions.</li>
<li>Skilled in interacting with diverse individuals and maintaining effective relationships with residents, employees, and business contacts.</li>
<li>Bondability.</li>
<li>Valid Texas Driver's License, good driving record, and copies of diplomas and/or transcripts required.</li>
</ul>
Benefits:
<ul>
<li>Paid sick leave, annual leave, birthday leave &amp; federal holidays </li>
<li>100% of employee health insurance premiums paid by the agency</li>
<li>Supplemental health, dental, vision, and life insurance options for employees and family</li>
<li>Employee Assistance Program</li>
</ul>
For a more detailed description of our compensation/benefits offered, go to the following website: <a href="https://www.hacanet.org/employment/" target="_blank">https://www.hacanet.org/employment/</a>
APPLICATIONS FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: <a href="https://hacanet.applicantpro.com/" target="_blank">https://hacanet.applicantpro.com/</a> However, we will accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site. The HACA is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER
 Job Posted by ApplicantPro

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