<h3>Job Description</h3>
Job DescriptionSERVPRO of East York/Western Lancaster County is adding a Marketing Associate to our team! As the Marketing Associate, you would be responsible to perform all marketing administrative tasks related to daily route preparation, quality control data, referral source follow-up, key measurement, scoreboard, and marketing/sales plan updates. Maintain Franchise web and social sites. Conduct Center of Influence (COI), facility and key account research. Set-up, manage, and participate in Franchise marketing and community involvements events. Perform general marketing duties, such as drafting correspondence, filing, and creating reports/newsletters. Benefits SERVPRO of East York/Western Lancaster County offers: 
<ul>
<li> Competitive compensation</li>
<li> Superior benefits</li>
<li> Career progression</li>
<li> Professional development</li>
<li>And more!</li>
</ul>
Key Responsibilities 1.) Route Administration &amp; Validation Support 
<ul>
<li>Daily Route Preparation</li>
<li>Route Database Management</li>
<li>ERP Database Management</li>
<li>ERP File Completion Assistance</li>
<li>Routes Materials Preparations</li>
<li>RFP &amp; Vendor Approval Support</li>
<li>Supplies and Office Materials</li>
</ul>
2.) Marketing Administration 
<ul>
<li>Referral Source Follow-up</li>
<li>Maintain Franchise Web &amp; Social Sites</li>
<li>Priority Response &amp; Weather Monitoring</li>
<li>COI &amp; Facility Research</li>
<li>Key Accounts Target Lists &amp; Research</li>
<li>Association Membership Administration</li>
</ul>
3.) Brand &amp; Marketing 
<ul>
<li>Advertising Placement &amp; Tracking</li>
<li>Sales Collateral &amp; Marketing Materials</li>
<li>Franchise Brand Perception</li>
<li>Newsletter &amp; e-Blast Coordination &amp; Execution</li>
<li>PR Program Coordination &amp; Execution</li>
</ul>
4.) Events Coordination 
<ul>
<li>Continuing Education Events</li>
<li>Marketing &amp; Entertainment Events</li>
<li>Community Events</li>
<li>Association Events</li>
<li>Networking Events</li>
</ul>
5.) Documentation &amp; Reporting 
<ul>
<li>Team Scoreboard</li>
<li>Quality Control Data</li>
<li>Key Measurements, Activity, &amp; Results</li>
<li>Expenses &amp; Budgets</li>
<li>Marketing &amp; Sales Plans</li>
<li>GPS/Routes Monitoring</li>
</ul>
Necessary Experience and Skill Set Experience with sales and marketing support Superb customer service, administrative, and verbal and written communication skills Working knowledge of current business software technologies is required Experience in the commercial cleaning and restoration or insurance industry is desired Two to three years customer service, coordinator or support position experience preferred Formal Education/Training Associate/bachelors degree preferred Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Marketing Associate

<h3>Job Description</h3>
Job DescriptionSalary: Annual base salary starting at $57,076 USD 
Ecology Project International Overview:
EPI was established with the core belief that the engagement and investment in local communities are vital for the triumph of conservation efforts. Our mission is to inspire students with nature and empower them with science, fostering tomorrows leaders. We envision a diverse movement building communities that cherish and restore the ecosystems that sustain them.
 Our programs connect students with scientists and other local experts, fostering conservation by cultivating a scientifically literate public with hands-on nature experiences. This approach equips communities to make well-informed choices about their natural resources, crucial for both their economic prosperity and environmental well-being. Consequently, this leads to a community-centric conservation model that is in tune with the needs and priorities of those who most influence the ecosystem.

Job Summary
The Marketing &amp; External Communications defines and leads EPIs brand strategy, ensuring consistent and compelling messaging across all channels. This role oversees public relations (PR), media engagement, and stakeholder communications to elevate EPIs visibility in the conservation and education sectors. The position plays a strategic role in shaping EPIs external presence, advocating for the organizations mission, and engaging key audiences such as donors, government agencies, and corporate partners.
In addition to managing marketing campaigns, this role oversees reputation management, crisis communications, and strategic partnerships. The Marketing &amp; External Communications also supervises the Marketing &amp; Communications team and ensures that all content reflects EPIs thought leadership, storytelling objectives, and advocacy messaging. 
Responsibilities Leadership
<ul>
<li>Define and implement EPIs external communication strategy, ensuring alignment with organizational goals and advocacy initiatives. </li>
<li>Lead thought leadership efforts by positioning EPI as a trusted voice in conservation and education. Develop and execute multi-channel marketing plans to achieve revenue goals.</li>
<li>Supervise the Marketing &amp; Communications team (currently a Digital Marketing Coordinator and Communications Coordinator)</li>
<li>Manage a database of 20,000+ Marketing Qualified Leads.</li>
<li>Oversee advertising and marketing content to build brand awareness and drive sales and partnerships.</li>
<li>Manage the Marketing &amp; Communications annual budget, allocating resources across multiple projects and departments to optimize budget use.</li>
<li>Conduct marketing research to generate consumer insights and improve strategy.</li>
<li>Ensure marketing plans support a balanced workload and job satisfaction for the team.</li>
<li>Manage reputation and crisis communications, developing proactive strategies to mitigate risks and uphold EPIs credibility. </li>
<li>Ensure marketing plans support a balanced workload and job satisfaction for the team.</li>
</ul>
External Communication &amp; Public Relations 
<ul>
<li>Develop and execute a public relations (PR) strategy to increase media coverage in top-tier conservation, education, and nonprofit publications.</li>
<li>Build relationships with journalists, influencers, and external media outlets to amplify EPIs impact.</li>
<li>Act as a spokesperson when needed and prepare executive leadership for media interviews and public engagements.</li>
<li>Manage crisis communications, ensuring timely and effective messaging in response to reputational risks or external challenges.</li>
</ul>
Content &amp; Digital Strategy
<ul>
<li>Oversee content strategy and editorial direction, ensuring that all messaging aligns with EPIs advocacy goals and mission. </li>
<li>Develop high-impact storytelling initiatives that highlight EPIs program outcomes, participant experiences, and conservation successes. </li>
<li>Ensure marketing materials reinforce EPIs role as a leader in youth conservation education. </li>
<li>Manage content creation, updates, and lead generation strategies for EPIs web pages.</li>
</ul>
Implementation &amp; Evaluation
<ul>
<li>Lead multi-channel marketing campaigns with a focus on brand positioning and stakeholder engagement. </li>
<li>Manage and optimize PPC campaigns on Google Ads, Facebook, and other platforms.</li>
<li>Oversee media monitoring, sentiment analysis, and reputation tracking to assess EPIs public perception.</li>
<li>Track and analyze key marketing and financial metrics. </li>
<li>Prepare high-level marketing impact reports for executive leadership and the Board of Directors. Plan and coordinate EPIs participation in global conferences, conservation summits, and industry events.</li>
</ul>
Qualifications
Required:
 Bachelors Degree in Marketing, Communications, Public Relations, or related field.
 5+ years in Marketing, Sales, and/or Communications
 Proven experience leading public relations, media engagement, and advocacy campaigns. 
 Experience building complex marketing programs and reporting on the results
 Strong leadership skills with the ability to guide teams and influence executive decision-making.
 Experience in multi-channel, digital marketing, including PPC, email, and content
 Proficiency with marketing automation and CRM systems 
 Excellent project management skills and ability to prioritize projects as necessary
 Confident, out-going, well-spoken, creative, and persistent
 Good humor, positive attitude, collaborative spirit, and ability to lead
 Commitment to the mission and goals of EPI
Preferred:
 Masters degree in Communications, Marketing, or Public Policy. 
 Strong media contacts and PR experience in conservation, education, or nonprofit sectors. 
 Experience working in Salesforce, Wix, and Asana
 Fluent in English and Spanish
 Experience working in education, travel, or nonprofit industries
 Competence as a writer with an ear for compelling advertising copy
 Experience living and working in Latin America, especially Mexico, Costa Rica, and/or Ecuador
Benefits and Compensation:
 Employer-contributed health benefits, including medical, dental, and vision insurance options
 Employer-matching retirement plan
 Short-term disability insurance
 Access to health savings account
 Paid time off and holidays
 Flexible schedule, including remote work teleworking options after one year
 Professional development assistance
 Access to outdoor professional pro-deals
 Travel to EPIs field sites in Costa Rica; Mexico; Belize; and Montana, USA
 Annual base salary starting at $57,076 USD
Schedule &amp; Location
The Marketing &amp; External Communications Manager position is full time (40 hours/week) with office hours typically from 9am to 5pm. This position must have the ability to report to one of EPIs offices in either San Jose, Costa Rica; La Paz, Mexico, or Missoula, Montana during the first year of employment with EPI. The Marketing &amp; External Communications Manager position reports to EPIs Executive Director.
Diversity, Equity, and Inclusion: At Ecology Project International, you are valued, and you belong. We are committed to maintaining the best environment for our employees where people can show up as their authentic selves and grow with the organization. We are committed to creating an equitable and inclusive workplace.
In that spirit, we provide equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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