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The University of Texas at Arlington seeks applications and nominations for a visionary and strategic leader as dean of the College of Education (COE) with a proven commitment to academic excellence and shared decision-making. The dean fosters excellence in teaching, research, and service.
Reporting to the provost and senior vice president for academic affairs, the dean is responsible for providing visionary leadership, strategic direction, and administrative oversight for the college. The dean ensures the academic, research, and community engagement missions of the college are achieved, and that the college is well-positioned to address contemporary and emerging issues facing the field of education.
The dean serves as chief academic, administrative, and budget officer for the college and:
<ul>
<li>Ensures that the college maintains accreditation and meets other regulatory requirements.</li>
<li>Oversees academic personnel matters involving hiring, development, promotion, tenure, and evaluation of departmental chairpersons.</li>
<li>Manages the college’s budget and financial resources, including allocating funds for research, scholarships, and other initiatives.</li>
<li>Manages the personnel functions of the college with a commitment to collegial governance, cultural diversity, and equal opportunity.</li>
<li>Supports the faculty in teaching, research, service, and professional development.</li>
<li>Provides leadership in academic program reviews, program changes, and program development within the college.</li>
<li>Calls and conducts faculty, staff, student, and other meetings in order to remain visible, collegial and transparent.</li>
<li>Serves as the liaison for the college within the university.</li>
<li>Develops and implements strategic plans for the college, including academic program development, student recruitment, and fundraising.</li>
<li>Builds relationships with external stakeholders, including alumni, community organizations, and other academic institutions.</li>
<li>Advocates for the college and promotes its mission and values to internal and external audiences.</li>
<li>Promotes research and scholarly activities that address critical social issues and fosters an environment that encourages collaboration and innovation.</li>
</ul>
Required Qualifications:
<ul>
<li>Doctorate within education or related discipline awarded by a regionally accredited higher education institution.</li>
<li>A minimum of five (5) years of significant and progressive academic administration experience in higher education at the level of associate dean, department chair, program director, or equivalent role.</li>
<li>Academic record sufficient to qualify as a tenured full professor.</li>
</ul>
A successful candidate:
<ul>
<li>Is a servant-leader. Inspirational.</li>
<li>Demonstrates candor and authenticity.</li>
<li>Nurtures the successes of colleagues and students.</li>
<li>Possesses an energetic, well-grounded, success-oriented personality.</li>
<li>Shows initiative and self-discipline, with confidence and charisma to lead, encourage, and empower.</li>
<li>Is creative, innovative, marketing-minded, and entrepreneurial.</li>
<li>Builds consensus and is a team leader who seeks collective wisdom and input.</li>
<li>Is flexible and able to facilitate multiple competing priorities and divergent viewpoints.</li>
<li>Is an effective change agent.</li>
<li>Possesses leadership and courage to make the tough decisions.</li>
<li>Models a strong moral compass with unquestionable integrity and high professional standards.</li>
<li>Possesses effective social skills.</li>
<li>Is politically astute, yet not political.</li>
<li>Possesses excellent written and oral communication skills with the ability to communicate complex or technical information clearly to a range of audiences.&nbsp;</li>
<li>Values diversity and actively looks for opportunities to engage with and elevate marginalized voices.</li>
</ul>
UTA's College of Education is one of the nation's top schools for education professionals. The COE strives to promote a collaborative culture of excellence in research, teaching, and service. The COE’s goal is to brighten students' lives, to provide them with unique experiences built on high standards, to encourage them to think critically and creatively, and to instill in them a lifetime commitment to learning and service to their communities.
The College of Education is fully accredited through the Commission on Colleges of the Southern Association of Colleges and Schools and the Association for Advancing Quality in Educator Preparation.
The college currently offers bachelor’s, master’s, and doctoral degrees through its academic units: the Department of Curriculum and Instruction and the Department of Educational Leadership and Policy Studies. Students may also pursue professional teacher, administrator, and other certificates or certifications.
Distinguished faculty are leaders in their fields. They study student learning, leadership, and teaching effectiveness as these are applied in today’s classrooms and schools. Faculty are also engaged scholars and practitioners who inform and shape education-related policies and practices through their impactful research. They bring their research discoveries to inform their teaching and student learning. The education that students receive at UTA is at a level expected from a world-class research university.
In addition to training and shaping the next generation of teachers, administrators, and education policy makers, the college’s faculty have and continue to make enormous contributions to our understanding of educational practice and policy.
Located on a 420-acre campus in the heart of the thriving Dallas-Fort Worth-Arlington metro area (population 7.6 million), <a href="https://www.uta.edu/" target="_blank">UTA</a> is a comprehensive teaching, research, and public service institution dedicated to the advancement of knowledge through scholarship and creative work.
As one of the largest and most diverse universities in Texas, UTA is committed to providing access and ensuring student success, and to a culture of innovation, entrepreneurship, and commercialization of discoveries by its community of scholars. The University promotes lifelong learning through its academic, continuing education, and experiential learning programs. The faculty, staff, and student community share diverse cultural values that foster inclusivity and cultivate mutual respect.
Founded in 1895 as a private liberal arts institution, UTA enrolls over 41,000 students and employs nearly 5,000 faculty and staff. The university has the fifth most ethnically diverse undergraduate population in the United States (U.S. News &amp; World Report, 2023) and is a Hispanic- Serving Institution and an Asian American, Native American, Pacific Islander-Serving Institution (U.S. Department of Education). UTA graduates the most African American students at the master's degree level and the second-most at the undergraduate degree level of any Texas university (Diverse: Issues in Higher Education, 2022).
UTA is one of just six institutions nationwide this year to earn the Seal of Excelencia certification, a prestigious honor granted to colleges and universities for their commitment to accelerating Latino student success. U.S. News &amp; World Report 2022-23 ranked UTA among one of the best graduate schools in the country, and it was chosen again by the American Indian Science and Engineering Society as one of the top 200 Colleges for Indigenous students. UTA is consistently ranked as a top institution serving first-generation and low-income students, and it was ranked fourth nationally for serving veteran students (Military Times, 2022).
Guided by world-class faculty members, students in the University’s campus-based and online degree programs represent 120 countries and pursue more than 184 bachelor’s, master’s, and doctoral degrees in a broad range of disciplines. UTA is dedicated to producing the lifelong learners and critical thinkers that the region and nation demand. More than 60% of the University’s 250,000 alumni live in North Texas and contribute to an annual economic impact of $17.1 billion in the region.
In addition to nurturing student success, UTA is focused on making an impact through innovative research. Anchored by its five strategic pillars—health and the human condition, sustainable communities, global environmental impact, data-driven discovery, and culture and societal transformations—the University’s research portfolio saw significant growth over the past decade, with expenditures reaching $125 million in 2022. Faculty work in state-of-the-art facilities has resulted in important breakthroughs in areas such as sustainable infrastructure, healthy aging, high-energy physics, cardiovascular disease, machine-learning systems, and more.
In 2021, the combination of outstanding academics and innovative research contributed to the University once again receiving Carnegie R-1 “Very High Research Activity” designation. By providing exceptional educational opportunities and addressing important societal challenges, UTA enhances the quality of life in Texas and beyond.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to:
<a href="mailto:UTADeanEd@AnthemExecutive.com" target="_blank">UTADeanEd@AnthemExecutive.com</a>
Letters of interest and nominations will be accepted until the positions are filled; however, should be submitted as soon as possible in order to assure consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
UTA is committed to providing equal employment and educational opportunities for all qualified persons without regard to race, color, national origin, religion, age, sex, sexual orientation, disabilities, pregnancy, genetic information and/or veteran status.

Dean of the College of Education

Senior System Engineer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 20% telecommuting permitted): Develop high-quality enterprise integration solutions that meet the demanding challenges of usability, resilience, performance, scalability, and security. Lead and participate in creating MVPs (Minimum Viable Products) and POCs (Proof of Concepts) for new concepts to achieve desired tasks to evaluate customer solutions and their feasibility. Lead and participate in the architectural discussions and conduct technical discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal. Develop interfaces to intelligently manage message routing, data mapping, orchestration, and reliability between nodes. Focus on developing services/APIs that are reusable and meet the scope defined in the monthly and quarterly release plans. Develop exception scenarios and ensure the possible misconfigurations are covered with instructive messages, which enables easy debugging for the client and provides a graceful termination of the application. Work with consumers to explain the execution of connectivity tests in different environments, API endpoint URL change, authentication and authorization process at service level and production implementation plan. Provide support to all production's installs, help the team to deploy APIs into production and perform validations. Support troubleshooting the production and non-production incidents. Utilize: Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x,6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. Required: Bachelor's degree or equivalent in Computer Science, Mathematics or related (employer will accept Associate's degree plus two (2) years of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Senior System Engineer or related. Two (2) years of experience must include utilizing Service Oriented architecture (Web services, SOAP, WSDL) and Micro services, TIBCO Business Works (5.x, 6.x), TIBCO Enterprise Messaging Service (EMS), Java programming language, Spring framework and Spring boot. $127234 to $160000 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN151 in the subject line.

Senior System Engineer

Network &amp; Computer System Administrator -- Chestnut Ridge, NY. Test, troubleshoot, &amp; evaluate existing network systems &amp; other data communications networks. Manage AD, DNS, DHCP, HyperV &amp; Windows servers. Perform data backups &amp; recovery operations. Provide technical support &amp; guidance to end-users on network &amp; system-related issues. Knowledge of GMP activities in pharmaceutical field. Reqs: Bach in CS or related +2yrs exp in position offered, Network Engineer, System Engineer, or related. Salary: $79,331/yr. Resume: Abon Pharmaceuticals, 100 Red Schoolhouse Road, Building B, Chestnut Ridge, NY 10977.

Network & Computer System Administrator

Application Developer, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 40% telecommuting permitted): Design, develop, and maintain day-today delivery. Understand the requirement, prepare high-level design documents, facilitate and own development and unit/functional/system testing. Provide training and mentoring to new entrants in the team. Work on performance engineering of the enterprise software architecture, and provide functional guidance, advice, and training to other application developers. Collaborate with client's business and technical partners to identify and scope the opportunities, outline potential value and ROI (Return on Investment), identify risks, benefits, and constraints. Create API's using Micro Service Architecture and adhere to the API design standards such as breaking and non-breaking versions, resource naming, ubiquitous fields, developer documentation, error handling, PII data handling, notifying API consumers, caching, content negotiation, pagination during the implementation. Perform code fixes, unit testing, and provide system testing support, User Acceptance Testing support, and deployment support for application defects. Perform the role of onsite coordinator, communicate with the offshore team, and assist the team in technical and functional aspects of the CART applications area. Engage in architectural discussions and lead the team's tasks. Provide technical and functional support across modules. Attend meetings with the client along with other On-site team members, create and maintain issue tracker for the process related issues, provide measures enhancing the existing approach to increase productivity. Retrofit and reapply the Delta Airline customizations as part of Java, Cloud technology and technical integration per defined schedules using the company and client's maintenance processes. Communicate with teams to support day-to-day tasks using company and client's process communication plans and communicate with clients in understanding their issues, enhancement, and customization needs. Utilize: JAVA/J2EE, Microservices, Spring, Spring boot, Hibernate, Webservices, and Typescript. Required: Master's degree or equivalent in Computer Science, Information Technology, Electronic Engineering or related (employer will accept a Bachelor's degree plus five (5) years of progressive experience in lieu of a Master's degree) and one (1) year of experience as a Senior System Analyst or related. One (1) year of experience must include utilizing JAVA/J2EE, Microservices, Spring, Spring boot, Hibernate, Webservices, and Typescript. $189592 to $239592 per year. Please send resumes to <a href="mailto:recruitad@us.ibm.com" target="_blank">recruitad@us.ibm.com</a>. Applicants must reference SN147 in the subject line.

Application Developer

<h3>Job Description</h3>
Job DescriptionSalary: $51,500-58,999/year DOE 
About the Role: 
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
 
Key Responsibilities and Duties:
<ul>
<li>Work and complete assigned tickets according to SOPs </li>
<li>Provide high quality written and verbal customer service </li>
</ul>
<ul>
<li>Accurately track and document all work </li>
</ul>
<ul>
<li>Perform technical support services in line with the technical skill requirements </li>
</ul>
<ul>
<li>Setup and support physical hardware </li>
</ul>
<ul>
<li>Travel to client sites to perform support when necessary </li>
</ul>
<ul>
<li>Participate in on-call rotation and scheduled infrastructure maintenance</li>
</ul>
 
Job Qualifications: 
Core Competencies
<ul>
<li>Timeliness Meets deadlines - Completes work in a timely manner. </li>
</ul>
<ul>
<li>Reliability Achieves commitments - Arrives to work and meetings when scheduled/expected. </li>
</ul>
<ul>
<li>Attitude Has a positive attitude about performing their job. </li>
</ul>
<ul>
<li>Organization Manages their own work and schedule </li>
</ul>
<ul>
<li>Accountability Takes responsibility for actions and resolves own mistakes </li>
</ul>
<ul>
<li>Receptive open to feedback and willing to grow and improve </li>
</ul>
<ul>
<li>Adaptable flexible and open to change </li>
</ul>
<ul>
<li>Integrity High work ethic and integrity </li>
</ul>
<ul>
<li>Follow through Ensures work completion </li>
</ul>
<ul>
<li>Quality complete all work with a high level of detail and accuracy </li>
</ul>
<ul>
<li>Professionalism Conduct oneself in an all-round professional manner </li>
</ul>
<ul>
<li>Communication Communicate effectively </li>
</ul>
<ul>
<li>Team Available and supportive of coworkers </li>
</ul>
 
Abilities
<ul>
<li>Prioritize and maintain a tidy ticket queue </li>
</ul>
<ul>
<li>Notify the Helpdesk Manager when unable to complete workload </li>
</ul>
<ul>
<li>Identify when an assignment should be escalated </li>
</ul>
<ul>
<li>Create detailed documentation and ticket notes </li>
</ul>
<ul>
<li>Provide high quality and timely customer service </li>
</ul>
<ul>
<li>Meet all SLAs </li>
</ul>
<ul>
<li>Support peers </li>
</ul>
<ul>
<li>Travel to client sites when needed </li>
</ul>
<ul>
<li>Participates in on-call rotation, weekend updates, technical training </li>
</ul>
 
Security Responsibilities
<ul>
<li>Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data. </li>
</ul>
<ul>
<li>Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission. </li>
</ul>
<ul>
<li>Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies. </li>
</ul>
<ul>
<li>Immediately follow incident response procedures when a security incident or concern is noticed. </li>
</ul>
<ul>
<li>Assist with the escorting or monitoring of visitors. </li>
</ul>
 
Experience and Knowledge
1-2 years experience as Tier 1 TSR
 
Certifications
<ul>
<li>CompTIA A+ </li>
</ul>
 
Position:
<ul>
<li>Location Rockville, MD Hybrid eligible, not to exceed 1-day WFH.</li>
<li>Employment Type- Full time</li>
<li>Compensation - $51,500-58,999k DOE</li>
<li>Travel-Some travel required, vehicle required.</li>
<li>On Call rotation required</li>
</ul>
 
Benefits:
<ul>
<li>Medical Insurance- OSIbeyond pays 75% of the premium for the Employee's base medical plan</li>
<li>Vision and Dental Insurance- OSIbeyond pays 75% of the premium for the Employee's plans</li>
<li>Life Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>Short Term Disability Insurance- OSIbeyond pays 100% of the premium for the Employee's plans</li>
<li>401K- OSIbeyond matches up to 4%</li>
<li>PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.</li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
M&amp;R Electronic Systems Inc. is a more than 70-year-old 3rd generation family-owned business with a core focus on designing, building, and supporting low voltage systems, including, but not limited to, fire alarm, security, audio/visual and structured cabling for voice and data systems.&nbsp;If you are looking to join a team who strives to be the best in the Chicagoland Area and beyond, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider M&amp;R Electronic Systems Inc.
 
Position Description:
We seek a highly motivated and experienced Technical Support Engineer (TSE) to join our team. &nbsp;The TSE will report to the Service &amp; Support team and perform various service, support, and implementation tasks as assigned. &nbsp;The successful candidate will triage service calls, resolve hardware and software issues, provide preventative maintenance, and offer escalation support for enterprise solutions. &nbsp;Attention to detail, exceptional communication skills, and the ability to manage multiple tasks concurrently are essential for success in this role.
 
Position Duties:
·&nbsp;Triage incoming service calls to identify and resolve issues remotely, minimizing the need to dispatch field technicians whenever possible.
·&nbsp;Diagnose and resolve hardware, software, and networking issues for electronic access control and video surveillance systems.
·&nbsp;Act as an escalation point for project managers and field technicians to offer guidance and assistance.
·&nbsp;Ability to configure security systems and devices, such as video servers, cameras, access control readers, and controllers. Assist in the installation and implementation of new systems when required.
·&nbsp;Remotely provide preventative maintenance services for contract holders, including software and firmware upgrades, Windows patching and updates, software support agreement licensing updates, systems monitoring, and health checks.
·&nbsp;Research and communicate the impact of security vulnerabilities for supported products and implement mitigation measures when necessary.
·&nbsp;Support and maintenance of our “proof-of-concept” (POC) lab.
·&nbsp;Perform remote and onsite training sessions for customers.
·&nbsp;Obtain and keep industry certifications current for security-related equipment, systems, and platforms.
·&nbsp;Participate in internal and external training to stay updated on industry developments.
·&nbsp;Assume additional tasks and responsibilities as determined by business needs.
·&nbsp;Possess excellent oral and written communication skills.
·&nbsp;Excel in multitasking and working under deadlines.
·&nbsp;Maintain a high level of organization and attention to detail.
 
 
Requirements:
·&nbsp;Minimum ten years of experience deploying and supporting systems, especially electronic access control and video surveillance systems from various manufacturers such as Genetec, Avigilon, Salient Systems, LenelS2, Keri Systems, and OpenPath (now Avigilon Alta).
·&nbsp;A degree in information technology, computer science, or electrical engineering is a plus but not required.
·&nbsp;In-depth experience with Windows operating systems. 
·&nbsp;Hands-on experience with virtualized environments (Hyper-V and VMWare).
·&nbsp;Experience with Microsoft SQL.
·&nbsp;Adaptable and flexible in dealing with a variety of people and situations.
·&nbsp;Ability to work independently.
·&nbsp;Ability to train and guide junior engineers and field technicians.
·Proficiency in Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook).
·&nbsp;Exceedingly organized and focused, with the aptitude for multitasking and meeting deadlines.
·&nbsp;Excellent communication skills, both oral and written.
 
Position Location and Hours:
This is a full-time, in-person, position in our Lincolnshire, IL office.&nbsp;The typical work week is Monday through Friday, with daily work hours being in a window of time that is approximately 7:00 am to 5:00 pm.&nbsp;Some Projects or Duties of this position may require alteration to this schedule, including additional hours at times. 
 
Compensation Package:
·&nbsp;&nbsp;&nbsp;A Salary Range of $80,000-$95,000 is being offered for this role, with a final value based on applicant qualifications and experience.
·&nbsp;&nbsp;&nbsp;Benefits include: 
·&nbsp;&nbsp;&nbsp;Paid Time Off
·&nbsp;&nbsp;401(k)
·&nbsp;&nbsp;&nbsp;Dental Insurance
·&nbsp;&nbsp;&nbsp;Health Insurance
·&nbsp;&nbsp;&nbsp;Vision Insurance
 
 
Contact Information:
If you are interested in this exciting opportunity, please reach out to <a href="mailto:careers@mandrelectronics.com" target="_blank">careers@mandrelectronics.com</a> with your resume and qualifications.

<h3>Job Description</h3>
Job Description
Ellips USA is part of the Ellips Group of companies a dynamic, rapidly growing organization that is a world leader in the development and delivery of grading &amp; sorting technology for the fresh produce industry.
The Technical Support Engineer based out of our Wenatchee, WA office will be part of team that is the primary technical support contact for Ellips USA customers, prospects and partners. This position will be responsible for ongoing customer support while also providing assistance with system design and installation services. In a continuing effort to serve our customers, the Technical Support Engineer will also help identify system enhancements that will maximize system performance and address evolving customer requirements. Lastly, the Technical Support Engineer will strive to improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers.
Essential Duties and Responsibilities:
<ul>
<li>Provide exceptional customer service, support and training to ensure the highest level of customer satisfaction.</li>
<li>On-site install of new equipment (software and mechanical)</li>
<li>Provide solutions and repairs both remotely and on-site.</li>
</ul>
· Assist the Development organization in identifying and prioritizing product enhancements and new solutions required to meet customers’ demands.
· Build/maintain technical and support relationships with Ellips USA (and Ellips Group) staff, customers and partners.
Expectations: 
· You will be expected to demonstrate the attitude, commitment and passion necessary to satisfy our customers and grow our company.
· You will be expected to put forward the effort necessary to quickly learn about our products and technology to achieve our customer support commitments.
· Based on the critical nature of our solutions, must be willing and able to work and travel on off-hours (i.e., early mornings, late evenings and weekends), with limited notice, to support our customers and/or fulfil project commitments.
· With advance notification, you may be expected to travel out of state or country to support our customers or receive training as required.
Qualifications:
<ul>
<li>5+ years of experience providing technical sales support (remote &amp; on-site) in a solution-oriented software and/or mechanical environment.</li>
<li>Demonstrated ability to effectively listen, solve problems and provide support to customers.</li>
<li>Successful history of driving results &amp; recognized as a key contributor in his/her prior role.</li>
<li>The ability to communicate technical concepts to non-technical individuals (mainly customers).</li>
<li>The ability to work between diverse organizations with overlapping business drivers and needs.</li>
<li>The ability to work in a high-pressure, schedule-driven/evolving work environment.</li>
<li>Excellent oral and written communication skills, including workgroup facilitation.</li>
<li>A self-motivator.</li>
<li>Bachelor’s degree in engineering/computer science or Trade School for electrical, or comparable work experience in a related technical field.</li>
<li>Computer and office equipment knowledge required to fulfil your responsibilities and support our customers will be provided by the company.</li>
</ul>
Supplemental Information:
<ul>
<li>Approximately 40 hours /week is required to efficiently perform the job duties. Generally, working hours are Monday to Friday 8:00am to 5:00pm but weekends and off hours are not unusual, and may happen on short notice.</li>
<li>Expected to work varying amounts of overtime, especially for periods of high volume work</li>
<li>This position also requires availability and accessibility to respond to customer calls outside of normal business operating hours in the evenings and during weekends.</li>
<li>Lifting and moving equipment required</li>
<li>Must possess a valid Driver’s License.</li>
<li>Report directly to Technical Support Manager, WA. Depending on the situation (i.e., project, location, job function, company growth, etc.), you may also be directed by other Ellips USA, Ellips International or Elisam personnel as required</li>
</ul>
Compensation &amp; Benefits: 
<ul>
<li>Dependent on experience.</li>
<li>18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month).</li>
<li>Increases in compensation based on company and customer performance evaluation as well as individual contributions and attitude.</li>
<li>Base of operations will be Ellips USA, LLC office in Wenatchee, WA or other designated company locations as required.</li>
<li>A service vehicle will be provided for visiting customers; If a personal vehicle is used for business use, a mileage reimbursement will be provided using the current IRS Standard Mileage rate (currently $.67 per mile).</li>
<li>Medical benefits and healthcare insurance are provided by the company (details provided separately).</li>
</ul>

<h3>Job Description</h3>
Job Description(NOT IT. READ JOB DESCRIPTION)PURPOSE OF POSITION
Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. 
The Technical Support Engineer shall continuously improve his/her technical &amp; product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. 
The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 
<ul>
<li>Provide technical remote support to customers and dealers.</li>
<li>Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. </li>
<li>Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. </li>
<li>Escalate unresolved concerns to manager and/or Director of Customer Support </li>
<li>Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. </li>
<li>Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. </li>
<li>Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. </li>
<li>Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. </li>
<li>Validate and update data on Unit files based upon updates from the field and through remote support.</li>
<li>Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. </li>
<li>Other duties assigned due to the need of the business. </li>
</ul>
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Excellent communication skills and ability to work in a multi-discipline team environment. </li>
<li>A naturally outgoing individual with a profound ability to interact with customers and teams alike. </li>
<li>Ability to build lasting relationships with the customers and dealers.</li>
<li>Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.</li>
<li>A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. </li>
<li>Ability to execute agreed tasks and deadlines against performance metrics.</li>
<li>Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. </li>
<li>Computer/ERP/Software literate able to use these tools to be successful.</li>
<li>Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.</li>
<li>Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.</li>
<li>Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. </li>
</ul>
EDUCATION – EXPERIENCE – COMPUTER SKILLS
<ul>
<li>College education in mechanical, electrical or software </li>
<li>Technical college degree preferred or equivalent experience.</li>
<li>2-3 years of technical experience required preferable from design, production, or service roles. </li>
<li>Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.</li>
<li>Proficient computer skills including Word, Excel, and PowerPoint.</li>
<li>Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.</li>
<li>Bilingual in Spanish is preferred but not required.</li>
</ul>
 CORE VALUES – Listed in bold below are Cemen Tech’s six Core Values including an example of each Core Value.
<ul>
<li>Positive Mindset - We know our attitude affects our performance. </li>
<li>Ingenuity – Better, Faster, Easier. </li>
<li>Accountable - We accept responsibility for our actions. </li>
<li>Do the Right Thing - Do the right thing every time.</li>
<li>Engaged - Listening to understand...acting to accomplish. </li>
<li>Safety - We will reinforce safe habits by our own actions. </li>
</ul>

COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
<ul>
<li>Problem Solving - Identifies and resolves issues in a timely manner.</li>
<li>Communication Skills – Speaks clearly, listens, and receives clarification, responds to questions while under pressure.</li>
<li>Dependability - Follows instructions, responds to management direction, and takes responsibility.</li>
<li>Quality Assurance - Demonstrates accuracy and thoroughness.</li>
<li>Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.</li>
<li>Organizational Support - Follows policies and procedures. </li>
<li>Judgment - Exhibits sound and accurate judgment.</li>
<li>Safety and Security - Observes safety and security procedures; Uses equipment properly.</li>
</ul>

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee:
<ul>
<li>Must be able to frequently stoop/bend.</li>
<li>Must be able to regularly use hands and arms.</li>
<li>Must be able to regularly stand and walk. </li>
<li>Must be able to lift and/or move up to 30 pounds.</li>
<li>Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.</li>
<li>Specific vision abilities required by this job include close, distance, color, and peripheral vision.</li>
</ul>
ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.
Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

<h3>Job Description</h3>
Job Description
Responsible for maintaining and troubleshooting software applications, ensuring smooth operations and resolving issues for end-users. Act as a liaison between users and development teams, providing technical assistance, identifying bugs, and implementing solutions. 
Key Responsibilities:
<ul>
<li>Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing. </li>
<li>Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems. </li>
<li>Providing user support: Responding to user inquiries, assisting with software usage, and escalating complex issues to the appropriate teams. </li>
<li>Root cause analysis: Identifying the underlying causes of issues to prevent recurrence. </li>
<li>Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance. </li>
<li>Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles. </li>
<li>Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality. </li>
<li>Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance. </li>
<li>Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines. </li>
</ul>
Skills Required:
<ul>
<li>Strong technical skills in relevant programming languages and technologies: MERN, C#, .Net, Entity Framework, T-SQL</li>
<li>Exoerince in the Mortgage sector</li>
<li>Open Source experience is a plus</li>
<li>Microsoft Azure or general cloud development.</li>
<li>Cross-browser, Adaptive/Responsive development and design.</li>
<li>RESTful APIs.</li>
<li>Scalable and secure web architecture</li>
<li>Unit testing principles. Version control principles.</li>
<li>Tools:Visual Studio, Postman</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Experience with debugging, testing, and troubleshooting software applications.</li>
<li>Knowledge of software development methodologies and best practices.</li>
<li>Familiarity with ITIL framework (or similar) and incident management processes. </li>
<li>Familiar with mortgage lending process</li>
<li>Open Source experience is a plus</li>
<li>Experience with source and version control systems, caching frameworks</li>
<li>Experience with various SDLC methodologies (Scrum, Kanban, Hybrid)</li>
<li>Object oriented programming mindset</li>
<li>Recommend, design and implement new code seamlessly</li>
<li>Effectively communicate code design concerns and status updates to management and peers</li>
<li>SQL experience</li>
<li>Quickly assess existing code bugs and repair</li>
<li>Demonstrated experience with adhering to usability, design and development standards</li>
</ul>
 
Must be able to pass a Federal, State, and Local criminal background check. Any job offer will be based on the results of the background check.

<h3>Job Description</h3>
Job DescriptionEAM-Mosca Job Description Technical Support Engineer Reports to: Director of Field Service Operations Location: Office, Hazleton, PA Overview: The technical support position is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as Emergency triage with our machines in the Field. They are also sent to the field on short notice for our most complex issues. Technical support collaborates with the engineering department to continually improve the design and field performance of EAM-Mosca strapping systems from mechanical, electrical, programming, and system integration perspectives. Technical support supplies installation and project management expertise for customer applications developed by MOSCA GMBH. Skills/Competencies
<ul>
<li>Strong mechanical foundation with post-high school training in</li>
<li>electronics/programming</li>
<li>Solid understanding of electrical principles and application in machine control</li>
<li>Ability to write and troubleshoot programming in Ladder Logic, C, and</li>
<li>Structured Text,</li>
<li>Experience with control hardware, including Allen Bradley, B&amp;R and Siemens</li>
<li>Integration of mechanical and control systems to optimize machine/system</li>
<li>function</li>
<li>Ability to communicate technical details of strapping system operation to</li>
<li>Company and customer personnel and provide performance feedback at the root</li>
<li>cause level for continuous system improvement. Communication may be verbal</li>
<li>or written via conversation, technical bulletins or formal presentations as</li>
<li>situations require.</li>
</ul>
Tasks/Responsibilities:
<ul>
<li>Build mastery of EAM-Mosca equipment through a combination of in-house</li>
<li>exposure and field work, focusing initially on larger unitizing systems with a</li>
<li>secondary priority on bundling systems.</li>
<li>Participate in the concept design of new systems using insights from field</li>
<li>experience to help optimize design.</li>
<li>Develop in combination with field service, engineering and training personnel</li>
<li>SAT, FAT, Installation, and post installation procedures.</li>
<li>Draw on field experience and communication with Service Technicians and</li>
<li>customer personnel to communicate ideas for performance-based design</li>
<li>improvement.</li>
<li>Lead troubleshooting and correction of operating problems and performance</li>
<li>shortcomings, providing training to field personnel and feedback to design staff as</li>
<li>appropriate.</li>
<li>Support Shop operations as needed by assisting with setup and debugging support</li>
<li>etc.</li>
<li>Requires being on the After his support team. One week every five weeks to be on</li>
<li>call excludes when a member is traveling in the field or taking PTO.</li>
</ul>
Other Details:
<ul>
<li>Requires working with engineering and service groups in Hazleton, PA, Whitby,</li>
<li>ON, Canada, with Mosca GmbH in Germany.</li>
<li>Requires travel 30-40%, primarily in the US but potentially anywhere in the</li>
<li>EAM-Mosca market.</li>
</ul>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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