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TITLE:&nbsp; Program of Distinction Administrative Assistant&nbsp;
DEPARTMENT: School of Aquaculture and Aquatic Sciences&nbsp;
REPORTS TO: Chair, School of Aquaculture and Aquatic Sciences&nbsp;
EFFECTIVE DATE: Position will remain open until filled&nbsp;
EMPLOYMENT STATUS:&nbsp; Full-time&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION:&nbsp; Non-Exempt &nbsp;
PRINCIPAL PURPOSE OF JOB: The Program of Distinction (POD) Administrative Assistant serves as the front desk receptionist for the Aquaculture Research Center.&nbsp; The successful candidate provides administrative support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
SCOPE OF RESPONSIBILITY: Under the direction of the Program of Distinction Coordinator, performs a variety of administrative and staff support duties for the School of Aquaculture, which requires a range of skills and knowledge of organizational policies and procedures. Assists and directs visitors, and resolves administrative inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative documents some of which are of a confidential or sensitive nature.&nbsp;&nbsp;
ESSENTIAL JOB FUNCTIONS:&nbsp;&nbsp;
Serves as the front desk receptionist for the Aquaculture Research Center. Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
Operates personal computer to compose and edit correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established department/division policies; may prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings.&nbsp;
Maintains a calendar of scheduled tours, visits, and/or other similar activities for the Aquaculture Research Center; to include coordinating with other staff to ensure tours, visitor and records are complete and updated. Maintains a sign in log.&nbsp;&nbsp;
Maintains, organizes, and schedules use of conference room.&nbsp;&nbsp;
Assists POD Coordinator in entering requisitions and submitting travel requests and vouchers for faculty, staff, and graduate students.&nbsp;&nbsp;
Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data and performs routine analyses and calculations in the processing of data for recurring internal reports.&nbsp;
Sorts, screens, reviews, and distributes incoming and outgoing mail; composes, prepares, or ensures timely responses to a variety of written inquiries. Maintains standing orders for UPS&nbsp;
Maintains and tracks balance of standing order with Staples. Monitors supplies, assesses needs, and submits orders to POD coordinator for placing.&nbsp;&nbsp;
Performs miscellaneous job-related duties as assigned.&nbsp;
QUALIFICATIONS: High school diploma or GED with 1 to 3 years experience directly related to the duties and responsibilities specified.&nbsp;&nbsp;
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;
Receptionist skills.&nbsp;
Ability to create, compose, and edit written materials.&nbsp;
Knowledge of supplies, equipment, and/or services ordering and inventory control.&nbsp;
Ability to communicate effectively, both orally and in writing.&nbsp;
Advanced word processing and/or data entry skills.&nbsp;
Ability to gather and analyze statistical data and generate reports.&nbsp;
Database management skills.&nbsp;
Ability to maintain calendars and schedule appointments.&nbsp;
Records maintenance skills.&nbsp;
Ability to record and transcribe meeting minutes.&nbsp;
Ability to gather data, compile information, and prepare reports.&nbsp;
Ability to analyze and solve problems.&nbsp;
PHYSICAL REQUIREMENTS:&nbsp;&nbsp;
Work is normally performed in a typical interior/office work environment.&nbsp;
No or very limited physical effort is required.&nbsp;
No or very limited exposure to physical risk.&nbsp;
Internal candidates are encouraged to apply.
Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over the sponsorship of an employment visa

Program of Distinction Administrative Assistant

OUR STATEMENT The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. GENERAL NATURE OF POSITION
The administrative assistant delivers support services to selected San José State University students. Responsible for recordkeeping, database, and budget management, as well as other administrative support duties as needed. &nbsp;Additionally, this person will report directly to the ASPIRE/McNair Scholars program director. &nbsp;
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Establishes and maintains a complex computerized system of files and records involving participant eligibility, demographic data, results of outcome objectives, and project contracts. Prepares written and statistical reports on student progress and outcomes as requested by the program director.</li>
<li>Maintains expenditure records by specific budget category. Creates and maintains computerized spreadsheets for budget monitoring and control. Reviews and verifies all computer printouts on program budget status prepared by SJSU Research Foundation accounting office.</li>
<li>Prepares quarterly budget reports and projected budget reports for the program director to monitor spending and the effective use of funds.</li>
<li>Assists the director in managing the program budgets and ensuring compliance with TRiO legislation and regulations as stated by the Department of Education.</li>
<li>Assists the director to ensure compliance in accordance with the grant contract with the U.S. Department of Education and SJSU Research Foundation policies and procedures.&nbsp;</li>
<li>Onboarding student staff and monitoring their daily tasks.</li>
<li>Clerical duties as assigned.</li>
<li>Coordinates office workflow and maintenance of files and records between ASPIRE and the McNair Scholars Programs.</li>
<li>Advises the director of any problem areas in handling office workflow, questions about program priorities, and suggestions for improving the efficient operation of the program office.</li>
<li>Arrange and coordinate travel and travel reimbursement for staff and participants of ASPIRE and McNair Programs.</li>
<li>Other duties as assigned.</li>
</ol>
INTERPERSONAL CONTACTS
<ol>
<li>Reports to the director ASPIRE/McNair</li>
</ol>
SUPERVISORY RESPONSIBILITIES
Minimal. Provides training to student aids that work for ASPIRE and the McNair Scholars Programs. Assists with student’s time management and schedules. &nbsp;
QUALIFICATIONS Education and Experience
<ul>
<li>Requires a minimum of an A.A. degree or equivalent. BA/S preferred.</li>
<li>Minimum of 4-6 years related experience.</li>
<li>Preferably with an accounting background or strong knowledge of handling various budgets.</li>
<li>TRIO experience preferred.</li>
</ul>
 Knowledge, Skills, and Abilities Required
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently in a culturally diverse setting.</li>
<li>PC experience including working knowledge of word processing, excel, and proficiency in interpreting database reporting and database management, bookkeeping and accounting.</li>
<li>Knowledge of office methods and procedures, particularly the handling of confidential student and personnel records.</li>
<li>Ability to maintain an efficient front operation with a strong service orientation to students.</li>
</ul>
 Physical Requirements
<ul>
<li>Works in standard office environment with desk, telephone, computer, bookshelves and file cabinets provided. Maintains office copier and fax machine.</li>
</ul>
 Complexity of Duties
<ul>
<li>Works with minimal direction on all assigned projects.</li>
<li>Exercises independent judgment in developing effective and productive office workflow.</li>
<li>Works independently in maintaining both electronic and hard copy records on participants.</li>
</ul>
 A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the SJSURF. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current SJSURF employees who apply for the position. PLEASE NOTE:&nbsp;This position is considered a “sensitive” position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment. NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS The San José State University Research Foundation (SJSURF) provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:
<ol>
<li>Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).</li>
<li>Employer-paid dental and vision for both employee and eligible dependents.</li>
<li>Life, AD&amp;D, LTD with supplemental coverage opportunities.</li>
<li>14 paid federal &amp; state holidays.</li>
<li>Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.</li>
<li>Vacation-hour accruals and separate sick-hour accumulations.</li>
<li>Employee discounts.</li>
</ol>
Please visit the&nbsp;<a href="https://www.sjsu.edu/researchfoundation/employees/benefits/index.php" target="_blank">Benefits &amp; Compensation page</a>&nbsp;on the SJSU Research Foundation website for more detailed information.
APPLICATION PROCEDURE To apply for this position, an applicant must submit a formal application for employment. Select "Apply Now" to complete the SJSURF online employment application.
REASONABLE ACCOMMODATION The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with&nbsp;physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview&nbsp;for a job opening&nbsp;or otherwise need a reasonable accommodation during the application and hiring process,&nbsp;please contact us at&nbsp;<a href="mailto:foundation-jobs@sjsu.edu" target="_blank">foundation-jobs@sjsu.edu</a>. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.
ABOUT THE SJSU RESEARCH FOUNDATION SJSURF employment is separate and distinct from San José State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization’s funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities. &nbsp; San José State University Research Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation’s continuing commitment to both the spirit and intent of equal employment opportunity laws and policies. If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

Administrative Assistant

<h3>Job Description</h3>
Job Description
Job Title: Front Desk Manager
Job Summary:
The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing administrative tasks to maintain a smooth workflow. This role involves supervising front desk staff, handling guest inquiries, and implementing effective policies to enhance the overall guest experience.
Key Responsibilities:
<ul>
<li>
Supervision and Leadership:
<ul>
<li>Manage and lead front desk staff, including hiring, training, and performance evaluations.</li>
<li>Schedule and coordinate shifts to ensure optimal desk coverage.</li>
<li>Foster a positive and professional work environment.</li>
</ul>
</li>
<li>
Customer Service:
<ul>
<li>Greet and assist guests with check-ins, check-outs, and other</li>
</ul>
</li>
</ul>
Company DescriptionBest Western Duluth - a great, easy access, safe friendly location! 
<h3>Company Description</h3>
Best Western Duluth - a great, easy access, safe friendly location!

Front Desk Manager

<h3>Job Description</h3>
Job DescriptionBenefits/Perks&nbsp;
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job SummaryWe are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. Previous experience is a must. The ideal candidate has solid hospitality and management experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.&nbsp; Responsibilities:&nbsp;
<ul>
<li>Supervise front desk staff</li>
<li>Respond to guest concerns and resolve them appropriately</li>
<li>Coordinate with other departments within the hotel to ensure guest satisfaction</li>
<li>Anticipate the needs of guests and build rapport</li>
<li>Uphold the highest standards of cleanliness, sanitation, safety, and conduct</li>
<li>Maintain accurate records of registration and payment information&nbsp;</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>High school diploma/GED required&nbsp;</li>
<li>Familiarity with hospitality industry standards</li>
<li>Knowledge of front desk operations and procedures</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li>
<li>Ability to work with multiple software and comfortable with technology</li>
<li>Ability to demonstrate genuine care for customers and employees</li>
<li>Ability to work in a fast-paced environment</li>
<li>Spanish speaking preferred</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. This position reports to the Front Office Director. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgment more than 50 percent of the time.
Education &amp; Experience
<ul>
<li>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li>Supervisory experience required.</li>
<li>Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.</li>
<li>Must have a valid driver’s license from the applicable state.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
Requirements:
Job Duties &amp; Functions
<ul>
<li>Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li>
<li>Motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P.'s.</li>
<li>Ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards.</li>
<li>Prepare and conduct all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P.'s.</li>
<li>Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.</li>
<li>Develop employee morale and ensure training of Front Desk personnel.</li>
<li>Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.</li>
<li>Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.</li>
<li>Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.</li>
<li>Participate in required M.O.D. program as scheduled.</li>
<li>Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li>Ensure all end-of-the-month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.</li>
<li>Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.</li>
<li>Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.</li>
<li>Ensure that no-show revenue is maximized through consistent and accurate billing.</li>
<li>Maintain Avion Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.</li>
<li>Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Avion Hospitality S.O.P.'s.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.</li>
<li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li>
<li>Monitor proper operation of the P.B.X. console and ensure that employees maintain Avion Hospitality S.O.P.'s in its use.</li>
<li>Monitor the process of taking reservations ensuring that Avion Hospitality courtesy and up selling techniques are maintained.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality S.O.P.'s.</li>
<li>Ensure implementation of all Avion Hospitality policies and house rules.</li>
<li>Understand hospitality terms.</li>
<li>Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.</li>
<li>Coordinate all aspects of the ongoing implementation of the Avion Hospitality philosophy of service.</li>
<li>Ensure correct and accurate cash handling at the Front Desk.</li>
<li>Attend monthly all-employee team meetings and any other functions required by management.</li>
<li>Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Avion Hospitality standards.</li>
<li>Obtain all necessary information when taking room reservations.</li>
<li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li>Be aware of all rates, packages and promotions currently underway.</li>
<li>Follow and enforce all Avion Hospitality hotel credit policies.</li>
<li>Process and handle guest laundry (property specific).</li>
<li>Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li>
<li>Maintain and monitor "Lost and Found" procedures and policies according to Avion Hospitality standards.</li>
<li>Establish and maintain key control system.</li>
<li>Ensure participation within department for monthly Avion team meeting.</li>
<li>Focus the Front Desk Department on their role in contributing to the guest service scores.</li>
<li>Monitor all V.I.P.'s, special guests and requests.</li>
<li>Maintain required pars of all front office and stationary supplies.</li>
<li>Review daily Front Office work and activity reports generated by Night Audit.</li>
<li>Review Front Office log book and Guest Request log on a daily basis.</li>
<li>Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.</li>
<li>Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.</li>
<li>Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.</li>
<li>Conduct meetings according to Avion Hospitality standards as required by management.</li>
<li>Other duties as required.</li>
</ul>
Working Conditions/Environment
The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequency Grid 112019
N = Not Anticipated 0% O = Occasionally 1-33% (per shift) F = Frequently 34-66% (per shift) C = Constantly 67-100% (per shift)
Work Environment
Associate is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.- N
Associate is subject to outside environmental conditions: No effective protection from weather.-N
Associate is subject to extreme heat or cold (temperatures below 32 degrees or above 100 degrees) for periods of more than one hour.- N
Associate is subject to noise: There is sufficient noise to cause the employee to shout in order to be heard above ambient noise level.- C
Associate is subject to vibration: Exposure to oscillating movements of the extremities or whole body.- N
Associate is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.- N
Associate is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dusts, mists, gasses, or poor ventilation.- N
Associate is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.- N
Associate is required to function in narrow aisles or passageways.- N
Associate is exposed to infectious diseases.-N
None: Associate is not substantially exposed to adverse environmental conditions (as typical office or administrative work).- C
Physical Requirements
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.-N
Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.- N
Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.-N
Kneeling: Bending legs at knee to come to rest on one or both knees.- N
Crouching: Bending the body downward and forward by bending leg(s) and spine.- N
Crawling: Moving about on hands and knees or hands and feet.- N
Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse).- F
Standing: Remaining upright on the feet, particularly for sustained periods of time.- F
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.- F
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.-O
Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.- O
Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.- F
Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.- F
Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly.- C
Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication.- C
Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.- C
Vision: Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.- C
Lifting
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to positions.- O- 10-20 lbs.
Background Check
This job requires a valid drivers' license and motor vehicle background check.- Yes
This job requires a criminal background check. Yes
This job requires a drug screen to be completed. No
General
This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.
Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.
Avion is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.
 
Avion Hospitality Employee Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
&amp;#x1F31F; Step into Leadership at Hampton Inn &amp; Suites Melbourne, Viera&nbsp;
🛎️ Elevate Your Hospitality Career
Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn &amp; Suites Melbourne Viera&nbsp;, we’re looking for a Front Desk Manager to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.
This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.
💼 Why Join Us?
<ul>
<li>
Competitive Pay (based on experience)
</li>
<li>
Medical, Dental, and Vision Insurance
</li>
<li>
401(K) with Company Match
</li>
<li>
Paid Time Off – because balance matters
</li>
<li>
Hilton Team Member Travel Discounts
</li>
<li>
A positive and supportive work culture
</li>
<li>
Ongoing training and leadership development
</li>
<li>
Clear paths to growth within the Hilton portfolio
</li>
</ul>
&amp;#x1F31F; Your Impactful Role:
As our Front Desk Manager, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.
🧭 Core Responsibilities:
Guest Experience &amp; Service Leadership
<ul>
<li>
Oversee check-ins/outs, reservations, guest inquiries, and complaints
</li>
<li>
Coach and empower your team to deliver outstanding service
</li>
<li>
Ensure fast, friendly, and accurate service at all touchpoints
</li>
<li>
Lead by example with positive guest interactions
</li>
<li>
Follow up personally on guest complaints to ensure satisfaction
</li>
</ul>
Team Management &amp; Development
<ul>
<li>
Interview, train, and mentor front desk associates
</li>
<li>
Conduct ongoing coaching and performance development
</li>
<li>
Host regular team meetings and encourage open communication
</li>
<li>
Create a culture of accountability, positivity, and hospitality
</li>
</ul>
Financial &amp; Operational Oversight
<ul>
<li>
Manage front desk budget, billing, and cash handling
</li>
<li>
Monitor occupancy rates, forecast demand, and implement revenue strategies
</li>
<li>
Encourage upselling and suggestive selling to boost room revenue
</li>
<li>
Oversee daily reporting, night audit, and financial accuracy
</li>
<li>
Assist with reservations to optimize ADR and occupancy
</li>
</ul>
Safety, Compliance &amp; Hotel Standards
<ul>
<li>
Ensure compliance with Hilton brand standards, health codes, and safety regulations
</li>
<li>
Enforce proper procedures for guest safety, key control, and emergency protocols
</li>
<li>
Participate in property inspections and maintain front desk cleanliness
</li>
</ul>
Leadership Presence
<ul>
<li>
Participate in the Manager-on-Duty (MOD) rotation
</li>
<li>
Be available to support team during high-traffic times and call-outs
</li>
<li>
Collaborate across departments to ensure a seamless guest experience
</li>
<li>
Assist with community engagement, events, and social media involvement
</li>
</ul>
✅ What You Bring:
<ul>
<li>
2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
</li>
<li>
Knowledge of Hilton brand standards and front desk systems is a big plus
</li>
<li>
Excellent communication, problem-solving, and multitasking skills
</li>
<li>
Experience managing budgets, reservations, and guest recovery
</li>
<li>
A calm and confident approach to high-pressure situations
</li>
<li>
Ability to work flexible shifts, including weekends and holidays
</li>
<li>
Associate's degree in hospitality or business preferred (or equivalent experience)
</li>
</ul>
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This is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team, apply today and lead with purpose.
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<h3>Job Description</h3>
Job Description
Overview:
The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk, security and airport shuttle. The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally, to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered front office staff. The Front Office Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff, supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.
Key Duties &amp; Responsibilities: 
<ul>
<li>Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.</li>
<li>Work collaboratively with all members of the front office team in departmental planning, development, and execution.</li>
<li>Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.</li>
<li>Work closely with department managers and supervisors to develop them both personally and professionally.</li>
<li>Ensure that all complaints regarding service and/or accommodations are investigated and resolved.</li>
<li>Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.</li>
<li>Establish standards for personnel performance and customer service.</li>
<li>Review work procedures and operational problems to determine ways to improve service, performance, or safety.</li>
<li>Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.</li>
<li>Provide Leadership / Mentoring to Front Office staff.</li>
<li>Maintain complete knowledge of all Front Office department policies/service procedures.</li>
<li>Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities.</li>
<li>Review and respond to daily operational demands as it relates to the hotel.</li>
<li>Monitor security of public areas of the hotel.</li>
<li>Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development.</li>
<li>Create and maintain a quality, professional work environment.</li>
<li>Administer performance evaluations for all departmental employees.</li>
<li>Anticipate guests and employees needs and respond promptly.</li>
<li>Always promote positive guest relations.</li>
<li>Conduct pre-shift meeting to review information pertinent to days business.</li>
<li>Facilitate departmental strategic planning meetings.</li>
</ul>
Education and Experience:
<ul>
<li>High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.</li>
<li>Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.</li>
</ul>

<h3>Job Description</h3>
Job Description
We are hiring for a positive, outgoing leader to support and manage our front desk staff in delivering exceptional customer service. We are professional but fun; we value organization and creative thinking with a splash of flexibility. If you enjoy a fast paced environment, working as team, and are interested in the beauty and fashion industry, then this job is for you!
Job responsibilities include:
<ul>
<li>Taking leadership over the front desk and staff:</li>
<li>Holding front desk staff accountable to the Mira Way</li>
<li>Making sure front desk stays tidy and in order</li>
<li>Responsible for making front desk schedule and handling any last minute schedule changes.</li>
<li>Responsible for any new hire training up front.</li>
<li>Being the liaison between stylists and receptionist:</li>
<li>Address any scheduling mistakes with the receptionists</li>
<li>Listening and problem solving with stylists on finding a solution to an issue with their scheduled guests</li>
<li>Making note of any changes the stylist is making to their book and relaying that to the front desk staff</li>
<li>Continuously checking on the hair floor for any problems or issues you can assist with or prevent</li>
<li>Must have at least 2 years management experience</li>
</ul>
Must have at least 4 years of leadership experience
Some evening shifts and Saturdays are required
Must love humans
Pay is $15-$17 an hour based on experience
If interested please fill out our online application at this link: <a href="https://mirasalon.typeform.com/to/sw9DdN" target="_blank">https://mirasalon.typeform.com/to/sw9DdN</a>

<h3>Job Description</h3>
Job DescriptionDescription:
Our Front Desk Manager provides leadership to the front desk team by fostering a culture of excellence, coaching team members for growth, and ensuring exceptional guest registration and service experiences throughout their stay. 
 
In this role, the Front Desk Manager embodies Ridgecrest's core values, operating with both integrity and compassion toward our team members and guests, “Impacting Lives for God’s Glory through Purposeful Hospitality!” 
Requirements:
The essential functions include, but are not limited to the following: 
<ul>
<li>Recruit, train, and manage staff to ensure high performance and continuous improvement. </li>
<li>Oversee and enhance operational systems and processes for guest registration. </li>
<li>Manage billing processes and ensure timely collection of payments. </li>
<li>Develop staff schedules to optimize guest service. </li>
<li>Resolve guest concerns promptly, professionally, and with a heart of purposeful hospitality. </li>
<li>Collaborate with other departments to support projects and initiatives. </li>
<li>Maintain accurate front desk inventory and manage procurement of supplies and materials in accordance with the annual budget. </li>
<li>Perform other duties as assigned by the Rooms Director. </li>
</ul>
Consistently exemplify Ridgecrest’s Core Values: 
 Serve One 
 Cultivate Relationships 
 Create Purposeful Experiences 
 Make It Better 
 
Minimum Requirements 
<ul>
<li>Personal affirmation of Ridgecrest’s Statement of Faith. </li>
<li>Passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality. </li>
<li>Ability to act with integrity, professionalism, and confidentiality. </li>
<li>Excellent verbal and written communication and interpersonal skills. </li>
<li>Proven ability to handle confidential information with discretion. </li>
<li>Strong organizational and time-management skills. </li>
<li>Minimum 2 years of hands-on experience using Property Management Systems and Microsoft Suite products. </li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in Hotel Management or Hospitality; or a minimum of 5 years of hospitality industry experience. </li>
<li>Minimum 3 years of supervisory or management experience. </li>
<li>At least 3 years of customer service experience. </li>
</ul>
Physical Demands and Work Environment 
<ul>
<li>Position requires working on a computer for an extended time involving visual review of documents and invoices. </li>
<li>Extended periods of sitting, working on a computer, and viewing screens. </li>
<li>Ability to stand for extended periods and lift to 50 lbs. frequent bending and twisting required. </li>
<li>Availability for nights, weekends, and on-call support. </li>
<li>Occasional travel required (less than 5% of roles). </li>
<li>Purposeful Hospitality is the how related to our what (impacting lives) and why (for God’s glory). Therefore, it is essential that every team member understands how to provide purposeful hospitality in their specific areas of responsibility. </li>
</ul>
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

<h3>Job Description</h3>
Job DescriptionQ Center is looking for a Front Desk Manager to join our team!&nbsp;Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Desk and Business Center divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing excellent guest service, guidance and leadership to ensure consistent guest satisfaction and quality service.&nbsp;This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek.Starting rate for this position is $60,000/year.&nbsp;Benefits
<ul>
<li>Paid time off</li>
<li>401(K) with employer match</li>
<li>Holiday Pay</li>
<li>Medical, Dental and Vision Insurance with Wellness Credits</li>
<li>Employee Assistance Program</li>
<li>Basic Life, AD&amp;D&nbsp;</li>
<li>Disability Benefits</li>
<li>Employee Meals</li>
</ul>
Education &amp; Experience:&nbsp;
<ul>
<li>Two to three years of progressive experience in a hotel required.</li>
<li>Minimum of 2 years supervisory experience required.</li>
<li>Proficient in Windows and company approved spreadsheets and word processing.</li>
<li>Knowledge of Opera and Passkey preferred.</li>
</ul>
Physical Requirements
<ul>
<li>Flexible and long hours required.</li>
<li>Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
<li>Ability to stand during entire shift.</li>
<li>Shifts vary from morning opening to closing evening shifts. Flexible schedule is imperative, including weekends.</li>
</ul>
Fundamental Requirements
<ul>
<li>Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.</li>
<li>Respond to any and all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner;&nbsp; follow up to ensure guest satisfaction.</li>
<li>Motivate, coach and counsel all Guest Services personnel according to Q Center Policy.</li>
<li>Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.</li>
<li>Ensure training of all associates on Standard Operating Procedures, technical tasks and Risk Management is achieved.</li>
<li>Assist in conducting associate performance reviews in accordance with Q Center standards.</li>
<li>Interview candidates for open guest services positions and follow standards for hiring approvals.</li>
<li>Be involved in and/or conduct departmental training, developing associate morale and skills.</li>
<li>Review Guest Services staff's worked hours for budget comparison.</li>
<li>Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.</li>
<li>Ensure that no-show revenue is maximized through consistent and accurate billing.</li>
<li>Ensure preparation of required reports, including (but not limited to), Wage Progress, payroll, revenue, associate schedules and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of schedules, forecasts, reports and tracking logs; prepare and submit required reports in a timely manner.</li>
<li>Achieve and maintain budgeted/forecasted supply and labor costs.</li>
<li>Oversee the front desk personnel to ensure optimal guest experience and smooth front desk operation.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.</li>
<li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li>
<li>Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Q Center Standard Operating Procedures.</li>
<li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li>Maintain radio contact with the Department staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette; must maintain constant communication with Housekeeping, Reservations and the Accounts Receivable Manager.</li>
<li>Ensure implementation and compliance of all Q Center Policy and Procedures.</li>
<li>Ensure correct and accurate cash handling at the Front Desk.</li>
<li>Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests and other associates.</li>
<li>Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.</li>
<li>Maintain key control system.</li>
<li>Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.&nbsp;</li>
<li>Monitor all V.I.P.'s, special guests and requests.</li>
<li>Review daily Front Office work and activity reports generated by Night Audit.</li>
<li>Review Front Office log book and Guest Request log on a daily basis.</li>
<li>Conduct meetings according to Q Center standards as required by management.</li>
<li>Ensure overall guest satisfaction and safety is achieved.</li>
</ul>
The Q Center:Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!&nbsp;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp;EEO is the Law&nbsp;&nbsp;&nbsp;&nbsp;Supplement Notice&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pay Transparency&nbsp;If you require a reasonable accommodation to complete an application, please email your request to&nbsp;<a href="mailto:careers@qcenter.com" target="_blank">careers@qcenter.com</a>&nbsp;and provide the job title to which you are applying.

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