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TITLE:&nbsp; Program of Distinction Administrative Assistant&nbsp;
DEPARTMENT: School of Aquaculture and Aquatic Sciences&nbsp;
REPORTS TO: Chair, School of Aquaculture and Aquatic Sciences&nbsp;
EFFECTIVE DATE: Position will remain open until filled&nbsp;
EMPLOYMENT STATUS:&nbsp; Full-time&nbsp;&nbsp;
EMPLOYMENT CLASSIFICATION:&nbsp; Non-Exempt &nbsp;
PRINCIPAL PURPOSE OF JOB: The Program of Distinction (POD) Administrative Assistant serves as the front desk receptionist for the Aquaculture Research Center.&nbsp; The successful candidate provides administrative support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
SCOPE OF RESPONSIBILITY: Under the direction of the Program of Distinction Coordinator, performs a variety of administrative and staff support duties for the School of Aquaculture, which requires a range of skills and knowledge of organizational policies and procedures. Assists and directs visitors, and resolves administrative inquiries; composes, edits, and proofreads correspondence and reports, and prepares a range of administrative documents some of which are of a confidential or sensitive nature.&nbsp;&nbsp;
ESSENTIAL JOB FUNCTIONS:&nbsp;&nbsp;
Serves as the front desk receptionist for the Aquaculture Research Center. Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.&nbsp;
Operates personal computer to compose and edit correspondence and/or memoranda from dictation, verbal direction, or from knowledge of established department/division policies; may prepare, transcribe, compose, type, edit, and distribute agendas and/or minutes of meetings.&nbsp;
Maintains a calendar of scheduled tours, visits, and/or other similar activities for the Aquaculture Research Center; to include coordinating with other staff to ensure tours, visitor and records are complete and updated. Maintains a sign in log.&nbsp;&nbsp;
Maintains, organizes, and schedules use of conference room.&nbsp;&nbsp;
Assists POD Coordinator in entering requisitions and submitting travel requests and vouchers for faculty, staff, and graduate students.&nbsp;&nbsp;
Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data and performs routine analyses and calculations in the processing of data for recurring internal reports.&nbsp;
Sorts, screens, reviews, and distributes incoming and outgoing mail; composes, prepares, or ensures timely responses to a variety of written inquiries. Maintains standing orders for UPS&nbsp;
Maintains and tracks balance of standing order with Staples. Monitors supplies, assesses needs, and submits orders to POD coordinator for placing.&nbsp;&nbsp;
Performs miscellaneous job-related duties as assigned.&nbsp;
QUALIFICATIONS: High school diploma or GED with 1 to 3 years experience directly related to the duties and responsibilities specified.&nbsp;&nbsp;
KNOWLEDGE, SKILLS, and ABILITIES:&nbsp;&nbsp;
Receptionist skills.&nbsp;
Ability to create, compose, and edit written materials.&nbsp;
Knowledge of supplies, equipment, and/or services ordering and inventory control.&nbsp;
Ability to communicate effectively, both orally and in writing.&nbsp;
Advanced word processing and/or data entry skills.&nbsp;
Ability to gather and analyze statistical data and generate reports.&nbsp;
Database management skills.&nbsp;
Ability to maintain calendars and schedule appointments.&nbsp;
Records maintenance skills.&nbsp;
Ability to record and transcribe meeting minutes.&nbsp;
Ability to gather data, compile information, and prepare reports.&nbsp;
Ability to analyze and solve problems.&nbsp;
PHYSICAL REQUIREMENTS:&nbsp;&nbsp;
Work is normally performed in a typical interior/office work environment.&nbsp;
No or very limited physical effort is required.&nbsp;
No or very limited exposure to physical risk.&nbsp;
Internal candidates are encouraged to apply.
Applicants must be authorized to work for any employer in the United States. At this time, Kentucky State University is unable to sponsor or take over the sponsorship of an employment visa

Program of Distinction Administrative Assistant

OUR STATEMENT The San José State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value. GENERAL NATURE OF POSITION
The administrative assistant delivers support services to selected San José State University students. Responsible for recordkeeping, database, and budget management, as well as other administrative support duties as needed. &nbsp;Additionally, this person will report directly to the ASPIRE/McNair Scholars program director. &nbsp;
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Establishes and maintains a complex computerized system of files and records involving participant eligibility, demographic data, results of outcome objectives, and project contracts. Prepares written and statistical reports on student progress and outcomes as requested by the program director.</li>
<li>Maintains expenditure records by specific budget category. Creates and maintains computerized spreadsheets for budget monitoring and control. Reviews and verifies all computer printouts on program budget status prepared by SJSU Research Foundation accounting office.</li>
<li>Prepares quarterly budget reports and projected budget reports for the program director to monitor spending and the effective use of funds.</li>
<li>Assists the director in managing the program budgets and ensuring compliance with TRiO legislation and regulations as stated by the Department of Education.</li>
<li>Assists the director to ensure compliance in accordance with the grant contract with the U.S. Department of Education and SJSU Research Foundation policies and procedures.&nbsp;</li>
<li>Onboarding student staff and monitoring their daily tasks.</li>
<li>Clerical duties as assigned.</li>
<li>Coordinates office workflow and maintenance of files and records between ASPIRE and the McNair Scholars Programs.</li>
<li>Advises the director of any problem areas in handling office workflow, questions about program priorities, and suggestions for improving the efficient operation of the program office.</li>
<li>Arrange and coordinate travel and travel reimbursement for staff and participants of ASPIRE and McNair Programs.</li>
<li>Other duties as assigned.</li>
</ol>
INTERPERSONAL CONTACTS
<ol>
<li>Reports to the director ASPIRE/McNair</li>
</ol>
SUPERVISORY RESPONSIBILITIES
Minimal. Provides training to student aids that work for ASPIRE and the McNair Scholars Programs. Assists with student’s time management and schedules. &nbsp;
QUALIFICATIONS Education and Experience
<ul>
<li>Requires a minimum of an A.A. degree or equivalent. BA/S preferred.</li>
<li>Minimum of 4-6 years related experience.</li>
<li>Preferably with an accounting background or strong knowledge of handling various budgets.</li>
<li>TRIO experience preferred.</li>
</ul>
 Knowledge, Skills, and Abilities Required
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work independently in a culturally diverse setting.</li>
<li>PC experience including working knowledge of word processing, excel, and proficiency in interpreting database reporting and database management, bookkeeping and accounting.</li>
<li>Knowledge of office methods and procedures, particularly the handling of confidential student and personnel records.</li>
<li>Ability to maintain an efficient front operation with a strong service orientation to students.</li>
</ul>
 Physical Requirements
<ul>
<li>Works in standard office environment with desk, telephone, computer, bookshelves and file cabinets provided. Maintains office copier and fax machine.</li>
</ul>
 Complexity of Duties
<ul>
<li>Works with minimal direction on all assigned projects.</li>
<li>Exercises independent judgment in developing effective and productive office workflow.</li>
<li>Works independently in maintaining both electronic and hard copy records on participants.</li>
</ul>
 A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the SJSURF. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current SJSURF employees who apply for the position. PLEASE NOTE:&nbsp;This position is considered a “sensitive” position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment. NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. BENEFITS The San José State University Research Foundation (SJSURF) provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:
<ol>
<li>Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).</li>
<li>Employer-paid dental and vision for both employee and eligible dependents.</li>
<li>Life, AD&amp;D, LTD with supplemental coverage opportunities.</li>
<li>14 paid federal &amp; state holidays.</li>
<li>Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.</li>
<li>Vacation-hour accruals and separate sick-hour accumulations.</li>
<li>Employee discounts.</li>
</ol>
Please visit the&nbsp;<a href="https://www.sjsu.edu/researchfoundation/employees/benefits/index.php" target="_blank">Benefits &amp; Compensation page</a>&nbsp;on the SJSU Research Foundation website for more detailed information.
APPLICATION PROCEDURE To apply for this position, an applicant must submit a formal application for employment. Select "Apply Now" to complete the SJSURF online employment application.
REASONABLE ACCOMMODATION The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with&nbsp;physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview&nbsp;for a job opening&nbsp;or otherwise need a reasonable accommodation during the application and hiring process,&nbsp;please contact us at&nbsp;<a href="mailto:foundation-jobs@sjsu.edu" target="_blank">foundation-jobs@sjsu.edu</a>. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.
ABOUT THE SJSU RESEARCH FOUNDATION SJSURF employment is separate and distinct from San José State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization’s funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities. &nbsp; San José State University Research Foundation is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation’s continuing commitment to both the spirit and intent of equal employment opportunity laws and policies. If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

Administrative Assistant

<h3>Job Description</h3>
Job Description
Looking for a highly motivated leader. An exciting opportunity is available for a Front Office Manager to assist in day to day operations. This role offers valuable experience in a managerial capacity, allowing for career growth. Oversee front desk team and operations while working front desk.
We are looking forward to your leadership.
Compensation:
$14-$16
Responsibilities:
<ul>
<li>Manage Front Desk team assisting with various departments</li>
<li>Manage Accounts Receivable daily and collections</li>
<li>Train team in system &amp; daily procedures</li>
<li>Assist in managing cash controls; deposit</li>
<li>Manage and respond to guest reviews</li>
<li>Provide &amp; train guest service</li>
<li>Organizational skills</li>
<li>Work front desk shifts</li>
</ul>
Qualifications:
<ul>
<li>Customer service experience preferred.</li>
<li>Flexible hours</li>
<li>Experience in running a team</li>
<li>Hotel Experience</li>
<li>Training experience preferred</li>
<li>Proficient with computers</li>
</ul>
About Company 
We are a great environment to work in, and we are looking forward to adding you to our Marriott family in Tucumcari!

Front Desk Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
We are looking for a Front Desk&nbsp;Manager&nbsp;to join the re-opening of the famed&nbsp;Delano Miami Beach.
Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel.
Job Description 
JOB OVERVIEW:
Under the general guidance of the Director of Front Office, the Front Desk Manager is responsible for overseeing the daily operations of the Front Office Department, including Guest Services and Front Desk operations. The Front Desk Manager ensures seamless and exceptional guest experience while maintaining operational efficiency and profitability. This role supports both front and back office functions and ensures that service standards meet or exceed brand expectations. The Front Desk Manager also serves as the primary point of contact for guests and collaborates closely with all hotel departments to drive guest satisfaction and operational excellence.
YOUR KEY RESPONSIBILITIES:
• Oversee and ensure the efficient daily operations of the Front Desk, including guest checkin/check-out, telephone services, and compliance with hotel policies and procedures.
• Lead by example by actively promoting the company’s core values, brand standards, and service culture.
• Supervise the Front and Back Office to maintain smooth and efficient operations across all shifts.
• Ensure front desk, guest and telecommunications services are delivered professionally, courteously, and in a timely manner, including call handling, guest messaging, and issue resolution.
• Direct, support, and train front of house team, including onboarding, ongoing training, and performance development in alignment with brand standards.
• Organize staff schedules and break rotations to ensure proper coverage and task completion throughout shifts.
• Monitor, track, and maintain records of guest feedback and service recovery through platforms such as Tripadvisor, Yelp, Google, Guest Alerts, Glitch Log, Revinate, ReviewPro, and Nuvola.
• Review guest satisfaction reports (e.g., Pulse Report) to identify service opportunities, initiate improvements, and enhance loyalty and satisfaction scores.
• Serve as a key point of contact for resolving guest concerns or complaints, ensuring timely follow-up and resolution. • Complete and review daily reports, shift checklists, and ensure accurate documentation of all front desk transactions, including No-Show charges, posting, settlements, and deposits.
• Maintain staff engagement through regular coaching, mentoring, recognition programs, and departmental goal alignment.
• Conduct interviews, onboarding, coaching, counseling, and performance evaluations for front office staff.
• Evaluate team performance regularly, taking corrective action when needed to uphold service excellence.
• Participate in hotel and departmental meetings and contribute to broader hotel initiatives and compliance efforts.
• Ensure adherence to all brand standards, operational policies, and safety/loss prevention procedures.
• Collaborate closely with Revenue Management to monitor daily occupancy, manage availability, and address potential booking challenges.
• Foster a culture of empowerment by equipping team members with the tools, training, and support to make guest-focused decisions.
• Provide lateral service as needed, stepping into related roles or responsibilities to support team and guest needs.
• Ensure all necessary reports and forms are completed daily.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that it may require us to provide lateral service.
• We will on occasion call for everyone in the team to, on a routine basis, perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information 
All your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job DescriptionQ Center is looking for a Front Desk Manager to join our team!&nbsp;Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Desk and Business Center divisions in an attentive, friendly, efficient and courteous manner. This position is responsible for providing excellent guest service, guidance and leadership to ensure consistent guest satisfaction and quality service.&nbsp;This position is on-site, with a schedule that may include evenings and weekends, generally a 45 hour workweek.Starting rate for this position is $60,000/year.&nbsp;Benefits
<ul>
<li>Paid time off</li>
<li>401(K) with employer match</li>
<li>Holiday Pay</li>
<li>Medical, Dental and Vision Insurance with Wellness Credits</li>
<li>Employee Assistance Program</li>
<li>Basic Life, AD&amp;D&nbsp;</li>
<li>Disability Benefits</li>
<li>Employee Meals</li>
</ul>
Education &amp; Experience:&nbsp;
<ul>
<li>Two to three years of progressive experience in a hotel required.</li>
<li>Minimum of 2 years supervisory experience required.</li>
<li>Proficient in Windows and company approved spreadsheets and word processing.</li>
<li>Knowledge of Opera and Passkey preferred.</li>
</ul>
Physical Requirements
<ul>
<li>Flexible and long hours required.</li>
<li>Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>
<li>Ability to stand during entire shift.</li>
<li>Shifts vary from morning opening to closing evening shifts. Flexible schedule is imperative, including weekends.</li>
</ul>
Fundamental Requirements
<ul>
<li>Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.</li>
<li>Respond to any and all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner;&nbsp; follow up to ensure guest satisfaction.</li>
<li>Motivate, coach and counsel all Guest Services personnel according to Q Center Policy.</li>
<li>Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.</li>
<li>Ensure training of all associates on Standard Operating Procedures, technical tasks and Risk Management is achieved.</li>
<li>Assist in conducting associate performance reviews in accordance with Q Center standards.</li>
<li>Interview candidates for open guest services positions and follow standards for hiring approvals.</li>
<li>Be involved in and/or conduct departmental training, developing associate morale and skills.</li>
<li>Review Guest Services staff's worked hours for budget comparison.</li>
<li>Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.</li>
<li>Ensure that no-show revenue is maximized through consistent and accurate billing.</li>
<li>Ensure preparation of required reports, including (but not limited to), Wage Progress, payroll, revenue, associate schedules and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of schedules, forecasts, reports and tracking logs; prepare and submit required reports in a timely manner.</li>
<li>Achieve and maintain budgeted/forecasted supply and labor costs.</li>
<li>Oversee the front desk personnel to ensure optimal guest experience and smooth front desk operation.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.</li>
<li>Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li>
<li>Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Q Center Standard Operating Procedures.</li>
<li>Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li>
<li>Maintain radio contact with the Department staff and other Departments throughout shift, responding to all inquiries in a timely manner using proper etiquette; must maintain constant communication with Housekeeping, Reservations and the Accounts Receivable Manager.</li>
<li>Ensure implementation and compliance of all Q Center Policy and Procedures.</li>
<li>Ensure correct and accurate cash handling at the Front Desk.</li>
<li>Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests and other associates.</li>
<li>Maintain and monitor "Lost and Found" procedures and policies according to Q Center standards.</li>
<li>Maintain key control system.</li>
<li>Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.&nbsp;</li>
<li>Monitor all V.I.P.'s, special guests and requests.</li>
<li>Review daily Front Office work and activity reports generated by Night Audit.</li>
<li>Review Front Office log book and Guest Request log on a daily basis.</li>
<li>Conduct meetings according to Q Center standards as required by management.</li>
<li>Ensure overall guest satisfaction and safety is achieved.</li>
</ul>
The Q Center:Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!&nbsp;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.&nbsp;EEO is the Law&nbsp;&nbsp;&nbsp;&nbsp;Supplement Notice&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Pay Transparency&nbsp;If you require a reasonable accommodation to complete an application, please email your request to&nbsp;<a href="mailto:careers@qcenter.com" target="_blank">careers@qcenter.com</a>&nbsp;and provide the job title to which you are applying.

<h3>Job Description</h3>
Job DescriptionCompany Description 
The beautiful lakefront&nbsp;Westgate Lakes Resort &amp; Spa&nbsp;offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team
Job Description 
As a&nbsp;Front Desk Manager,&nbsp;you will:
<ul>
<li>Supervise multiple Supervisors and Team Members in the Front Office, and Guest&nbsp;Services.</li>
<li>Interview, hire, and train&nbsp;team members.</li>
<li>Plan, assign, and direct work to team members; appraise performance; and implement rewards and disciplinary actions as needed.</li>
<li>Run rooms report and verify rates.</li>
<li>Check all Front Desk transactions and make corrections if necessary.</li>
<li>Complete a Night Audit task sheet and pass along from PM Shift.</li>
<li>Write vouchers, run folios, run calculator tapes on all vouchers, and balance with the daily report in preparation for the accounting department.</li>
<li>Generates revenue via the room upgrade program.</li>
<li>Consistently monitor&nbsp;the company service score platform (Medallia) and build&nbsp;tactics to grow service levels in Medallia, TripAdvisor and other online platforms.</li>
<li>Be familiar&nbsp;with Forbes rating standards.</li>
<li>Resolve&nbsp;guest concerns utilizing luxury and Forbes service standards.</li>
<li>Examine&nbsp;department activities for compliance with management plans and policies.</li>
</ul>
This individual must possess and adhere to the following core values:
<ul>
<li>Integrity – Doing the right thing when no one is looking.</li>
<li>Passion – Creating a positive impact.</li>
<li>Work Ethic – Taking pride in your work.</li>
</ul>
Qualifications 
<ul>
<li>2+ years of supervisory experience&nbsp;in hospitality setting.</li>
<li>Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.</li>
<li>Must be able to work weekends,&nbsp;holidays and have full flexibility to work varying shifts.</li>
<li>Valid Driver’s License.</li>
<li>Excellent customer service skills.</li>
<li>Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.</li>
<li>Required to pass a background check, drug test, and prove eligibility to work in the United States.</li>
</ul>
 Additional Information 
Why Westgate?
<ul>
<li>Comprehensive health benefits – medical, dental and vision</li>
<li>Paid Time Off (PTO) – vacation, sick, and personal</li>
<li>Paid Holidays</li>
<li>401K with generous company match</li>
<li>Get access to your pay as you need it with our Daily Pay benefit</li>
<li>Family benefits including pregnancy, and parental leave and adoption assistance</li>
<li>Wellness Programs</li>
<li>Flexible Spending Accounts</li>
<li>Tuition Assistance</li>
<li>Military Leave</li>
<li>Employee Assistance Program (EAP)</li>
<li>Life, Disability, Accident, Critical Illness &amp; Hospital Insurance</li>
<li>Pet Insurance</li>
<li>Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)&nbsp;</li>
<li>Advancement &amp; development opportunities</li>
<li>Community Involvement Programs</li>
</ul>
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email <a href="mailto:WGAccommodations@wgresorts.com" target="_blank">WGAccommodations@wgresorts.com</a> with the job title and the location of the position for which you are applying.

<h3>Job Description</h3>
Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. 
 Responsibilities
 WHAT YOU'LL DO • The Front Desk Manager will carry out all daily shift operations of the Front Office department. • Provide leadership, training and shift flow management while coaching front desk agents and supervisors. • Create proactive hiring plans and assist in hourly interviews. • Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment • Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc. WHAT YOU'LL BRING • Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus! • A passion for service with a positive, can-do attitude • The desire to develop and coach associates and create an environment for your team to thrive. • Ability to creatively problem solve and execute against the strategy and deliver results. 
 Other Information
 • Day 1 Medical, Dental and Vision insurance • Vacation/Paid Time Off (PTO) with rollover • Complimentary wellness tools • Unlimited referral bonuses • 401(k) with company match • Hostcare Resources healthcare concierge • Leadership development • Tuition reimbursement • Discounts on hotel rooms, dining, and other travel/entertainment experiences • Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.
 
Location Code: 2567

<h3>Job Description</h3>
Job Description
Front Desk Manager

Job Summary
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversees daily operations of the front desk/reception department.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Also Fulfills Retail Merchandiser position (Included here).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reports to GM and Owner.
General Accountabilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Organizes, directs, and monitors daily activities of front desk staff.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Observes front desk staff to ensure that established procedures are followed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establishes procedures, prepares and helps coordinate schedules, and expedites workflow.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reviews the daily, weekly occupancy report and daycare availability and informs all appropriate staff.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure occupancy openings get filled in a timely manner by arranging kennel view and utilizing waitlists.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reviews status of departures on a daily basis.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures all necessary reports and forms are completed daily.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performs front desk staff responsibilities as needed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures that guests' needs are fulfilled and their stay is as pleasurable and safe as possible.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cross train with Lodging Department
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists front desk staff with resolution of guest problems/complaints as needed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitors and maintains front desk area.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area's attractions.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performs other related duties as assigned by management.
Job Qualifications

Education: High school diploma or equivalent; bachelor's degree in a related field preferred.
Experience: One to two years of related experience.

Retail Merchandiser
Job Summary
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maximizes customers' retail experience by developing competitive sales plans.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Purchases items of low volume, low dollar for assigned area(s) on a routine basis.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works with the GM to ensure products arrive on time.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Helps GM with markdowns and makes sure that the items are labeled with the appropriate prices.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Researches current industry trends and suggests ideas to the GM to increase sales.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Meets with GM to discuss any setbacks that may impede sales.
*The company reserves the right to add or change duties at any time.
General Accountabilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retail Inventory, ordering and pricing structure.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develops seasonal retail strategy plans.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plans and delivers sales presentations/explanation for new products.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervises product delivery and checks merchandise quality.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Verifies, reviews, and approves invoices.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identifies and investigates inventory discrepancies.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directs visual presentation of merchandise.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Keeping track of overstock/special orders
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reviews and evaluates data and makes changes to improve merchandising plans.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborates cross-functionally to ensure the success of merchandising programs and plans.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performs other related duties as assigned by management.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Advises requisitioning departments on routine purchases involving low volume, low dollar items.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Places orders with vendors based on assigned authorization limit.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prices orders from company retail pricing list and compares with industry to ensure profit and competitiveness.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Serves as contact in resolution of vendor problems, shipment discrepancies and invoice processing.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Researches basic issues and refers more complex problems to GM.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Makes recommendations to GM regarding purchase orders.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Utilizes automated systems used for purchasing functions such as inventory control, vendor information, cost control and markup analysis.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides clerical and administrative support to department such as answering phones, assisting customers, paperwork and all front desk duties as needed.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Education: High school diploma or equivalent
Experience: At least 2 years of related experience
Skills
Excellent verbal and written communication, Negotiation, Customer Service, Positive Judgment and decision making
Company DescriptionYour Dog's Other Home! At Idlewire Pet Care your dog gets lots of space and attention. We have Luxury Cabins with all day access as well as large indoor runs suitable for All Day Play Daycare. All activities (Both individual and social play) are done on a half acre of green, woodsy yard for your pet to play in. We offer ALL Day Play, individual play times or social play times. Dogs are treated to the very best dog food. We provide Nutrisource Chicken and Rice which is one of the choicest foods on the market. Only the best for our guests! We provide healthy, comfortable conditions. We use an environmentally-friendly disinfectant that is safe and very effective. The air in the boarding facilities is changed at least every 30 minutes using a fresh air exchanger to keep the environment fresh. We also maintain a comfortable temperature range year-round with a dedicated furnace and air conditioning unit for the boarding space. Kitty Accommodations At Idlewire Pet Care your cat is kept safe and comfortable. We have clean, multi-level cat suites with cat trees and hammocks in each space. Our window suites include sunny vistas where cats can watch songbirds and outside activity. Our feline guests enjoy the choicest Cat foods such as Holistic Select, Nutrisource and Weruva. Whether alone or with other cats in your family, our peaceful environment will ensure your cat's stay is stress free. Safe, Gentle, Conscientious Grooming Groomers stay with us. Idlewire groomers work for us for years. The industry average is only 6 months (according to the AGSA). We believe groomers should groom. We have a customer relations assistant during all business hours to answer calls, make appointments, ring up charges, and cover the clerical aspects of the groomery so your pet stylist can focus on what's most important, your pet! We know the art. How many grooming operations exist in the world that have been in business for over 50 years!? By innovating and moving forward, we're not only enthused about our trade - we set the standard. We are state of the art. We keep the best equipment and tools to safely, comfortable and efficiently groom your pet. We are small. You are connected with the owner. Big box grooming businesses are ran by CEO's and boards of directors too far removed to communicate with. 
<h3>Company Description</h3>
Your Dog's Other Home!\r\n\r\nAt Idlewire Pet Care your dog gets lots of space and attention. We have Luxury Cabins with all day access as well as large indoor runs suitable for All Day Play Daycare. All activities (Both individual and social play) are done on a half acre of green, woodsy yard for your pet to play in. We offer ALL Day Play, individual play times or social play times. \r\n\r\nDogs are treated to the very best dog food. We provide Nutrisource Chicken and Rice which is one of the choicest foods on the market. Only the best for our guests!\r\n\r\nWe provide healthy, comfortable conditions. We use an environmentally-friendly disinfectant that is safe and very effective. The air in the boarding facilities is changed at least every 30 minutes using a fresh air exchanger to keep the environment fresh. We also maintain a comfortable temperature range year-round with a dedicated furnace and air conditioning unit for the boarding space.\r\n\r\nKitty Accommodations\r\n\r\nAt Idlewire Pet Care your cat is kept safe and comfortable. We have clean, multi-level cat suites with cat trees and hammocks in each space. Our window suites include sunny vistas where cats can watch songbirds and outside activity.\r\n\r\nOur feline guests enjoy the choicest Cat foods such as Holistic Select, Nutrisource and Weruva.\r\n\r\nWhether alone or with other cats in your family, our peaceful environment will ensure your cat's stay is stress free.\r\n\r\nSafe, Gentle, Conscientious Grooming\r\n\r\nGroomers stay with us. Idlewire groomers work for us for years. The industry average is only 6 months (according to the AGSA).\r\n\r\nWe believe groomers should groom. We have a customer relations assistant during all business hours to answer calls, make appointments, ring up charges, and cover the clerical aspects of the groomery so your pet stylist can focus on what's most important, your pet!\r\n\r\nWe know the art. How many grooming operations exist in the world that have been in business for over 50 years!? By innovating and moving forward, we're not only enthused about our trade - we set the standard.\r\n\r\nWe are state of the art. We keep the best equipment and tools to safely, comfortable and efficiently groom your pet.\r\n\r\nWe are small. You are connected with the owner. Big box grooming businesses are ran by CEO's and boards of directors too far removed to communicate with.

<h3>Job Description</h3>
Job Description
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
COMPANY BENEFITS:
<ul>
<li>Growth Opportunities.</li>
<li>401K.</li>
<li>Comprehensive Benefits – Health, Dental and Vision Plans.</li>
<li>EAP – Employee Assistance Program.</li>
<li>PTO - Paid Time Off.</li>
<li>Hotel discounts through IHG, ClubGo, including additional discounted employee benefits through our company Perks website.</li>
<li>Tuition Reimbursement &amp; Continuing Education Courses.</li>
<li>Outstanding Company Culture.</li>
</ul>
The Front Desk Manager will be responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as guest advocate and key advisor to the Guest Services Senior Manager, Director, Senior Director or General Manager and leads some or all of the operation of front office, concierge, security, transportation, and/or resort services. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.
ESSENTIAL DUTIES AND TASKS
<ul>
<li>Development of PDPs, evaluation, and active coaching to develop Brandhearted guest facing service delivery staff. Demonstrate a culture of learning and mentorship for continual performance development </li>
<li>Evaluate and recommend adjustments to staffing and performance targets. Manage department engagement plans, talent review and succession planning.</li>
<li>Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases. </li>
<li>Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success. </li>
<li>Execute predefined guest service strategies, standards, and programs through daily management practices within front desk, security, transportation, and/or resort services operations.</li>
<li>Lead teams in implementing, evaluating, and improving programs and policies to maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.</li>
<li>Development of departmental budgets and allocation of resources to meet financial goals. </li>
<li>Operate department successfully within budgetary guidelines.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Demonstrated exceptional personal service delivery and problem resolution skills</li>
<li>Novice level mastery of Microsoft Office products.</li>
<li>Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast-paced setting</li>
<li>Demonstrated professional verbal and written communication and presentation skills.</li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>High School Diploma or GED equivalent required. Four-year college degree preferred.</li>
<li>3 years customer facing service/hospitality</li>
<li>2 years leading front line staff</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>CPR preferred</li>
</ul>

<h3>Job Description</h3>
Job Description
The beautiful Sundial Beach Resort located on Sanibel Island, Florida is seeking a Front Desk Manager to join our team! 
The Front Desk Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. Acts as the main contact for guests and other hotel departments. Acts as Manager on Duty and respond to emergency codes. 
Management of Front Desk Team
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. </li>
<li>Encourages and building mutual trust, respect, and cooperation among team members. </li>
<li>Serves as a role model to demonstrate appropriate behaviors. </li>
<li>Supports all day-to-day operations. </li>
<li>Coaches, counsels and encourages team members. </li>
<li>Handles team member questions and concerns </li>
<li>Guides daily Front Desk, Night audit operations and Bellperson. </li>
<li>Communicates performance expectations to team members in accordance with job descriptions for each position. </li>
<li>Front Desk Staff Scheduling and Payroll control. </li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis. </li>
<li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li>
<li>Scheduling department meetings and continually communicates a clear and consistent message regarding the goals to produce desired results. </li>
<li>Strives to improve service performance. </li>
<li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. </li>
<li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. </li>
<li>Supervises same day selling procedures to maximize room revenue and property occupancy. </li>
<li>Understands the impact of Front Desk and reservations operations on the overall property financial goals and objectives. </li>
</ul>
 
Ensuring Exceptional Customer Service
<ul>
<li>Provides services that are above and beyond for guest satisfaction and retention. </li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. </li>
<li>Sets a positive example for guest relations. </li>
<li>Empowers team members to provide excellent customer service within guidelines. </li>
<li>Handles guest problems and complaints. </li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Review and control of Trip Advisor and guest satisfaction results with team members.</li>
</ul>
 
Qualifications, Education, Experience, Skills, and Abilities:
<ul>
<li>2-3 years Rooms Management experience at Hotel/Resort. </li>
<li>Associate or Bachelor Degree preferred </li>
<li>Effective conflict management and decision-making is required.</li>
<li>Excellent organizational and time management skills</li>
<li>Excellent communication skills</li>
<li>Computer literate in Microsoft Word, Excel and Outlook</li>
<li>Knowledge of Opera preferred</li>
</ul>
Our compensation package includes a competitive salary, PTO, Medical, Dental, Vision, Life insurance, STD, LTD, 401k with company match, dining and travel discounts and paid tolls for Sanibel &amp; Cape Coral!
The Sundial Beach Resort &amp; Spa is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. 
We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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