<h3>Job Description</h3>
Job Description
We are seeking a Front Desk Agent to become a&nbsp;part of our team!&nbsp;You will accommodate&nbsp;patrons, as well as identify areas of improvement&nbsp;to increase efficiency.
Responsibilities:
<ul>
<li>Register&nbsp;and assign rooms to guests</li>
<li>Confirm phone and online reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Collect&nbsp;payment&nbsp;from departing guests</li>
<li>Keep&nbsp;records of occupied rooms and guests</li>
<li>Communicate pertinent guest information to designated departments</li>
</ul>
​Qualifications:
<ul>
<li>Previous&nbsp;experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong&nbsp;organizational&nbsp;skills</li>
<li>Excellent written and verbal communication skills</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job Description
Hampton Inn
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Bartend as needed</li>
<li>Perform cleaning tasks and daily disinfecting duties throughout shift</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients’ complaints in a timely and professional manner</li>
<li>Respond Kipsu guest responses</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs</li>
<li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li>
<li>Enroll new Hilton honors members</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul>
Skills
<ul>
<li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software, like PMS Onq.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
</ul>
Job Types: Part-time, Full-time
Pay: From $16 per hour
Benefits:
<ul>
<li>Employee discount</li>
<li>Employee incentive</li>
<li>Paid Birthday</li>
<li>PTO accrual</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Evening shift</li>
<li>Holidays</li>
<li>Night shift</li>
<li>On call</li>
<li>Overnight shift</li>
<li>Weekends are a must</li>
</ul>
Work setting:
<ul>
<li>In-person</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>Microsoft Office: 1 year (Preferred)</li>
<li>Customer Service: 1 year (Preferred)</li>
</ul>
Work Location: In person

<h3>Job Description</h3>
Job Description
Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special request whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the computer, and communicates this information to the appropriate hotel personnel. Works closely with housekeeping department in keeping room status reports up to date and coordinates request for maintenance and repair work. Must be sales-minded. Presents options and alternatives to guest and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Essential Job Responsibilities:
· Ensure an environment in which high standards of customer service and quality exist for our guest.
· Registers guest and assigns rooms. Accommodates special requests whenever possible.
· Assists in pre-registration and blocking of rooms for reservations coming in.
· Thoroughly understands and adheres to proper credit, check-cashing and cash-handling policies and procedures.
· Empowered to resolves guest related problems quickly, efficiently, and courteously
· Understands room status and room status tracking.
· Knows room locations, types of rooms available, and room rates.
· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
· Communicate with housekeeping and maintenance to ensure the availability of rooms according to forecast.
· Receives information from the previous shift and passes on pertinent details to the oncoming shift.
· Wears the proper uniform and name badge at all times.
· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
· Possesses guest check-out procedures.
· Post and files all charges to guest, master, and city ledger accounts.
· Follows procedures for issuing and closing safe deposit boxes.
· Uses proper telephone etiquette, and answer the phone in three rings.
· Use proper mail, package, and message handling procedures.
· Reports any unusual occurrences or request to the Front Office Manager or the MOD on duty.
· Knows all safety and emergency procedures. Is aware of accident prevention policies.
· Maintains the cleanliness and neatness of the front desk area.
· Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
· Attend department meetings when ever scheduled.
· Knows how to use front office equipment.
· Work closely with all departments with-in the hotel.
· Speak to every employee and guest you come in contact with.
· Perform or coordinate other tasks as assigned by the Front Office Manager.
· Exemplify the Forbes Hamilton Standards of Excellence.
Necessary Skills and Attributes;
Excellent verbal, comprehension, listening and problem solving skills.
Interpersonal and time management skills.
Guest relation skills.
Adaptability.
Computer skills and working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
Formal Education:
High School Graduate or equivalent.
Experience:
Previous hotel-related experience desired.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands to finger, or feel objects, tools or controls, lift boxes, and luggage ( up to 50 pounds ), talk and hear. Vision abilities required by this job include close vision to a computer screen.

<h3>Job Description</h3>
Job Description
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Responsibilities:
<ul>
<li>Greeting guests upon arrival and making them feel welcome</li>
<li>Recognizing repeat, VIP status and/or loyalty</li>
<li>Administering check-ins and check-outs</li>
<li>Providing front desk services to guests</li>
<li>Assigning rooms and taking care of administrative duties</li>
<li>Delivering mail and messages</li>
<li>Processing guest payments</li>
<li>Coordinating with bell service and staff management</li>
<li>Being a source of information to guests on various matters such as transport and restaurant advice</li>
<li>Accommodating general and unique requests</li>
<li>Diffusing conflict or tense situations with guests, handling guest opportunities</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED</li>
<li>Previous customer service experience</li>
<li>Exceptional interpersonal skills</li>
<li>Excellent written and verbal communication</li>
<li>Time management and organizational skills</li>
<li>Conflict resolution experience</li>
<li>Patience and good listening skills&nbsp;</li>
</ul>
Benefits:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401(k)</li>
<li>Short Term Disability&nbsp;</li>
<li>Free Associate Parking</li>
<li>Free Meal for every shift worked</li>
<li>25% Discount in Resort Outlets</li>
<li>Hotel Discounts with OPL</li>
<li>Friends and Family Discount&nbsp;</li>
</ul>
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.&nbsp;
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

<h3>Job Description</h3>
Job Description
Make it Your Choice! Join Our Team!
We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.
Offering Competitive Wage(s) based on experience!
PRIMARY DUTIES AND ACCOUNTABILITIES
<ul>
<li>Providing exceptional service by connecting to guests to make a better experience for each and every person who stays at our hotel.</li>
<li>Participates in regular staff meetings and/or recurrent training.</li>
<li>Maintain thorough knowledge of reservation policies, promotions</li>
</ul>
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
<ul>
<li>High-school diploma required: some college preferred</li>
<li>Ability to work with minimal supervision</li>
<li>Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis.</li>
<li>Strong problem resolution skills; ability to manage dissatisfied guests while remaining calm in adverse situations and present solutions that benefit all parties</li>
<li>Excellent discretionary judgment: ability to evaluate member/guest problems and determine solution based on various indicators</li>
<li>Ability to gather information from multiple systems to review, evaluate and resolve problems.</li>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to uphold Choice’s Values &amp; Performance Principles of communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion &amp; diversity, integrity, customer focus, and respect.</li>
</ul>

<h3>Job Description</h3>
Job Description
About our Company: 
Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. 
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. 
Summary: 
The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests’ expectations. Check guests out upon departure and thank them for coming and invite them back again. 
 
Compensation: $21.95 hourly
 
Schedule: 
<ul>
<li>Weekends + Holidays are a must</li>
<li>Hours/Days vary by hotel needs</li>
</ul>
 
Benefits Per Company Plan Details 
<ul>
<li>Medical, Dental, Vision </li>
<li>401k Matching Plan</li>
<li>Life Insurance</li>
<li>Hospital Confinement Plan</li>
<li>Pet Insurance</li>
<li>3 Weeks of PTO </li>
<li>2 paid Holidays (Thanksgiving + Christmas) </li>
</ul>
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* 
Essential Duties and Responsibilities: 
<ul>
<li>Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. </li>
<li>Build relationships by engaging guests in authentic, personable conversation.</li>
<li>Actively sell tastings and tours, promote property features and Wine Club memberships. </li>
<li>Be consistently professional in all of your communication; verbal, written and non-verbal.</li>
<li>Maintain a working log with notes based on the guest’s requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience.</li>
<li>Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests.</li>
<li>Register guests and assign rooms upon guest’s arrival including handling of cash and credit card transactions.</li>
<li>Complete pre-registration and key packets for group arrivals, VIP and special attention guests.</li>
<li>Answer telephones with a smile, take reservations, and handle messages for guests.</li>
<li>Process account adjustments and check-out guests as guests depart.</li>
<li>Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location.</li>
<li>Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest.</li>
<li>Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities.</li>
<li>Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. </li>
<li>Process guest transactions in the Sundry Store when the guest is ready to make their purchases. </li>
<li>Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed.</li>
<li>Ensure that all duties are carried out before the end of shift.</li>
<li>Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency.</li>
<li>Adhere to the hotel’s safety policies to ensure safety and security to associates and guests. </li>
<li>Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed</li>
<li>Communicate with Bell staff to ensure proper and timely delivery of guests’ luggage and other amenities.</li>
<li>Assist fellow associates with additional job duties as business dictates and is required.</li>
</ul>
Knowledge, Skills and Abilities: 
<ul>
<li>Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry.</li>
<li>Must have excellent communication skills.</li>
<li>Must have exceptional grooming standards that are consistent with company guidelines.</li>
<li>Must be outgoing and able to approach guests and initiate conversation.</li>
<li>Must be able to work in a standing position for long periods of time.</li>
<li>Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook.</li>
</ul>
Company Standards: 
<ul>
<li>Understand the Ponte Values, and Service Standards. </li>
<li>Ensure the safety of guests and associates.</li>
<li>Follow the environmental standards set by the Company</li>
<li>Treat all associates and guests in a respectful manner.</li>
<li>Exhibit integrity (honesty and truthfulness).</li>
<li>Perform any other duties as required by your Manager.</li>
</ul>

FRONT DESK AGENT

<h3>Job Description</h3>
Job DescriptionFront Desk Agent
$16/hour
As a&nbsp;Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
<ul>
<li>You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.</li>
<li>Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.</li>
<li>You will report to the Front Office Manager or Front Office Supervisor.</li>
<li>A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.</li>
</ul>
Education &amp; Experience
Hotel experience is always a plus! Applicants should have:&nbsp;
<ul>
<li>A combination of education and experience.</li>
</ul>
What You’ll Need to Succeed
<ul>
<li>Eligible to work in the United States</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations</li>
<li>Availability to work a flexible schedule, including evenings, weekends, and holidays if needed</li>
<li>A warm, professional demeanor that reflects HVMG’s Culture of Excellence </li>
</ul>
Why Our Associates Love HVMG
<ul>
<li>Career growth opportunities across our nationwide portfolio</li>
<li>Flexible scheduling&nbsp;</li>
<li>Access up to 40% of your earned wages before payday with PayActive </li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Full healthcare benefits: medical, dental, and vision</li>
<li>401(k) with guaranteed 4% match and no vesting period</li>
<li>Exclusive hotel and food &amp; beverage discounts</li>
</ul>
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG&nbsp; is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

<h3>Job Description</h3>
Job Description
Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation Rate: $14.00 to $16.00 Hourly
Key Responsibilities:
<ul>
<li>Check guests in and out by confirming reservations, assigning rooms, and issuing keys.</li>
<li>Handle guest requests and complaints promptly and professionally.</li>
<li>Manage cash drawer and process payments (room charges, cash, debit, or credit).</li>
<li>Keep the front desk area and lobby clean and organized.</li>
<li>Coordinate with housekeeping to ensure room readiness for guests.</li>
<li>Provide guests with directions and information about the property and local attractions.</li>
<li>Answer guest calls, messages, and process requests or concerns.</li>
<li>Run daily reports and ensure the accuracy of information.</li>
<li>Assist guests with special requests and ensure their satisfaction.</li>
<li>Follow all company policies, and safety procedures, and maintain confidentiality of guest information.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Strong communication and customer service skills.</li>
<li>Ability to work independently and handle stressful situations.</li>
<li>Proficiency in Windows operating systems and office software.</li>
<li>Ability to work well with others and develop positive working relationships.</li>
<li>Ability to lift to 50 pounds occasionally and 10 pounds frequently.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities 
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications 
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

<h3>Job Description</h3>
Job DescriptionFront Desk Agent
As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
<ul>
<li>You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.</li>
<li>Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.</li>
<li>You will report to the Front Office Manager or Front Office Supervisor.</li>
<li>A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.</li>
</ul>
Education &amp; Experience
Hotel experience is always a plus! Applicants should have:&nbsp;
<ul>
<li>A combination of education and experience.</li>
</ul>
What You’ll Need to Succeed
<ul>
<li>Eligible to work in the United States</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations</li>
<li>Availability to work a flexible schedule, including evenings, weekends, and holidays if needed</li>
<li>A warm, professional demeanor that reflects HVMG’s Culture of Excellence </li>
</ul>
Why Our Associates Love HVMG
<ul>
<li>Career growth opportunities across our nationwide portfolio</li>
<li>Flexible scheduling&nbsp;</li>
<li>Access up to 40% of your earned wages before payday with PayActive </li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Full healthcare benefits: medical, dental, and vision</li>
<li>401(k) with guaranteed 4% match and no vesting period</li>
<li>Exclusive hotel and food &amp; beverage discounts</li>
</ul>
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG&nbsp; is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

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