<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.&nbsp; Responsibilities:&nbsp;
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
 Qualifications:&nbsp;
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>
&nbsp;

Front Desk Agent

<h3>Job Description</h3>
Job Description
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana. 
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings. 
Cabot Citrus Farms
Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future. 
Position Overview
As a Front Desk Agent, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You are the first point of contact for guests, responsible for providing exceptional service and ensuring a seamless check-in and check-out experience. This role involves handling guest inquiries, managing reservations, and coordinating with other departments to enhance the guest experience. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to maintaining the Cabot’s high standards of hospitality.  
Key Responsibilities
<ul>
<li>Tending to guests' complaints and questions and providing exceptional customer service. </li>
<li>Provide information about the resort, its amenities, and the local area. </li>
</ul>
<ul>
<li>Explain resort policies and procedures to guests. </li>
<li>Assist with activities including bookings, appointments, phone calls, and emails. </li>
<li>Coordinate with the reservations and golf teams to handle overbooking situations. </li>
<li>Verifying that accurate room status information is maintained and effectively communicated. </li>
<li>Communicate guest preferences and special occasions to relevant departments. </li>
<li>Resolving guest problems quickly, efficiently, and courteously. </li>
<li>Following all cash-handling, check-cashing, and credit policies. </li>
<li>Upholding the resort’s commitment to hospitality. </li>
<li>Operating all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. </li>
<li>Reviewing daily front office work and activity reports generated by Night Audit. </li>
<li>Reviewing Front office logbook and Guest feedback forms daily. </li>
<li>Ensuring that the front desk and reception area are kept clean and organized. </li>
<li>Contribute to pre-opening responsibilities, including other duties as assigned. </li>
<li>Must be available to work a varied schedule as needed based on occupancy levels and department demands, including AM shifts, PM shifts and weekends.  </li>
</ul>
Qualifications
<ul>
<li>Minimum 1 year of Front desk experience; preferably at a high-end resort.   </li>
<li>High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset. </li>
<li>Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment. </li>
<li>Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills. </li>
</ul>
<ul>
<li>Excellent ability to communicate, concisely, and openly in all interactions (verbal and written). </li>
<li>Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. </li>
<li>Demonstrated ability to work with maximum accuracy, efficiency, and high attention to detail. </li>
<li>Focus attention on guest needs, remaining calm and courteous always. </li>
<li>Florida Driver’s License or ability to obtain one. </li>
<li>Work flexible hours – weekends, evenings, and overtime as required. </li>
<li>Proficiency with front desk systems and Microsoft Office Suite. </li>
<li>Excels in a team environment. </li>
</ul>
Working Conditions
<ul>
<li>Working in an outdoor environment (i.e.: sun, wind, rain) </li>
<li>Ascending and descending stairs and ramps. </li>
<li>Must be able to stand and exert well-paced mobility for extended periods. </li>
<li>Required to sit and stoop, kneel, or crouch, as well as stretch to fulfill cleaning tasks. </li>
<li>Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions. </li>
<li>Capability to lift and carry up to 50 pounds. </li>
<li>Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. </li>
<li>Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies. </li>
</ul>
Benefits
We offer a comprehensive benefits package, including: 
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>401(k)</li>
<li>10 Paid Vacation Days</li>
<li>5 Paid Sick Days</li>
<li>14 Company Holidays</li>
<li>Maternity and Paternity Leave</li>
<li>Complimentary Staff Lunch</li>
<li>Early Earned Wage Access</li>
<li>Golf Privileges</li>
<li>Employee Discount Program</li>
<li>And much more!</li>
</ul>
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that! 
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property! 
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Shift will mainly be 3:00pm-11:00pm Responsibilities
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications&nbsp;
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
</ul>
 Company Overview We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic customer service smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. Responsibilities: 
<ul>
<li>Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.</li>
<li>Address all guest concerns and ensure follow up is complete</li>
<li>Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.</li>
<li>Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.</li>
</ul>
 Qualifications: * For this position you must be available 7am - 3pm Saturday's and Sunday's 
<ul>
<li>Highly organized.</li>
<li>Must possess a thorough knowledge of guest service and satisfaction.</li>
<li>Requires good communication skills, both verbal and written.</li>
<li>Most tasks are performed in a team environment with the employee acting as a team leader.</li>
<li>Must possess basic computational ability.</li>
<li>Must possess basic computer skills.</li>
</ul>
 Benefits/Perks: 
<ul>
<li>Medical, Dental, and Vision options for full-time employees</li>
<li>Paid time off and 401(k) for full-time employees</li>
<li>All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels</li>
<li>Regular opportunities for bonuses</li>
<li>$250 referral bonus for you and a referred associate</li>
<li>DailyPay: access to your already earned wages before payday</li>
<li>Opportunities for upward mobility and growth within the company</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education &amp; Experience
<ul>
<li>High School diploma or equivalent required; College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.</li>
<li>Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing</li>
<li>Ability to read, comprehend and write simple instructions and/or short correspondence and memos</li>
<li>Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations</li>
<li>An operational knowledge of Microsoft Office suite</li>
<li>Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays</li>
<li>Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)</li>
<li>• Ability to participate in the creation of an enjoyable work environment</li>
</ul>
 
 
Requirements:
Job Duties &amp; Functions
<ul>
<li>Approach all encounters with guests and associates in a friendly, service-oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.</li>
<li>Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.</li>
<li>Handle requests for information, mail and messages in an efficient and courteous manner.</li>
<li>Answer guest inquires about hotel service, facilities and hours of operation.</li>
<li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li>
<li>Establish and maintain good communications and team work with fellow associates and other departments within the hotel.</li>
<li>Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.</li>
<li>Obtain all necessary information when taking room reservations and follow rate quoting scenario.</li>
<li>Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other associates.</li>
<li>As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members</li>
<li>Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.</li>
<li>Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities&nbsp;</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.&nbsp; Responsibilities
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications&nbsp;
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

<h3>Job Description</h3>
Job DescriptionJoin Our Team Today! Lodgco Hospitality is seeking enthusiastic front desk agents to assist with guest service operations at the Home2 Suites by Hilton - Nokomis/Casey Key! If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!
 
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of guest service in an efficient, courteous, and professional manner.
 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Perform guest registrations (check ins &amp; check outs), room assignments, and special requests</li>
<li>Understanding of daily hotel operations, policies, procedures, and internal rules</li>
<li>Knowledge of Brand’s operating systems and Brand’s customer loyalty programs</li>
<li>Familiar with guest rooms, locations, amenities, features, and all other services offered</li>
<li>Knowledge of room rates, packages, discounts, and promotions</li>
<li>Ensure proper credit when checking out guest(s) and handle late charges accordingly</li>
<li>Knowledge of cash handling and bank procedures to check out all guest(s)</li>
<li>Bank out at end of shift by following drop procedures</li>
<li>Answer phones, handle mail, and take messages</li>
<li>Assist guests with problems and questions; ensure all guest problems are resolved</li>
<li>Knowledge about the city, local area, and attractions</li>
<li>Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry</li>
<li>Know all emergency procedures and the proper action to take</li>
<li>Operate safe deposit boxes</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Ability to learn quickly and work in a fast-paced position with constant guest interaction</li>
<li>Excellent communication, both verbal and written</li>
<li>Strong computer skills and phone etiquette</li>
<li>Must be able to multi-task</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>Hotel or customer service experience is preferred</li>
</ul>
 
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required
 
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
 
BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Day-1 benefits</li>
<li>Paid time off</li>
<li>Team member discounts</li>
<li>401(k) with company match</li>
<li>And more!</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
 
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
 
WHO WE ARE 
At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.
Job Specifications:
<ul>
<li>Starting Wage:&nbsp;$20.00/hr - $22.48/hr</li>
<li>Employment Type:&nbsp;Winter Seasonal 2025/2026</li>
<li>Shift Type:&nbsp;Full Time hours available</li>
<li>Minimum Age:&nbsp;At least 18 years of age</li>
<li>Housing Availability:&nbsp;Yes</li>
</ul>
Job Responsibilities:
<ul>
<li>Work face to face with customers</li>
<li>Check guests in and out</li>
<li>Answer phones</li>
<li>Handle all customer needs</li>
<li>Always maintain a professional appearance and demeanor</li>
<li>Help resolve discrepancies with guest bills</li>
<li>Other duties as assigned</li>
</ul>
Job Requirements:
<ul>
<li>Must be able to communicate fluently in English</li>
<li>Friendly, strong people skills</li>
<li>Somewhat strong computer skills</li>
</ul>
The expected pay range is&nbsp;$20.00/hr - $22.48/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;510313 Reference Date:&nbsp;07/20/2025&nbsp; Job Code Function:&nbsp;Front Office&nbsp;

<h3>Job Description</h3>
Job DescriptionFRONT DESK $15.00PH-$16.00PH Join SAVARD Personnel Group - where your skills are valued! Key Requirements:
<ul>
<li>FOSSE EXPERIENCE </li>
<li>Uniform: ALL BLACK LONG SLEEVE DRESS SHIRT/ BUSINESS PROFFESIONAL </li>
</ul>
 Shifts:
<ul>
<li>3PM-11PM </li>
</ul>
 Duration:
<ul>
<li>PT-PERM</li>
</ul>
 How to Apply:
<ul>
<li>Apply &amp; Receive offers NOW! Download Savard 24/7 App!</li>
<li>Call us at 225-930-0685 or 281-845-4502 or 281-930-5551</li>
<li>Job ID#51089464 </li>
</ul>

FRONT DESK AGENT

<h3>Job Description</h3>
Job DescriptionBlue Lake Casino &amp; Hotel POSITION DESCRIPTIONMANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY Job Title: Front Desk AgentDepartment: Hotel OperationsReports To: Front Office Supervisor/CoordinatorFLSA Status: Non-ExemptPrepared By: Human Resource ManagerRevised Date: May 14, 2013Approved By: Hotel ManagerApproved: May 14, 2013
 
Position open until filled.
 JOB SUMMARY Responsible for all front desk operations, providing the highest standard of exceptional and courteous service while registering guest information and settling guest account; as well as promoting all areas of the Blue Lake Casino &amp; Hotel.ESSENTIAL DUTIES AND RESPONSIBILITIES• Register arriving guests while implementing guest service standards.• Settle guest accounts with the ability to make good business decisions regarding discounts.• Responsible to count-in, count-out, and balance a till each shift.• Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning and promotional procedures and guest information files.• Must be knowledgeable in making reservations.• Greet guests and provide door service and bell/valet service when needed.• Ability to operate multi-line phone.• Provide guests with information on local attractions.• Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.• Remains current on room rates, room availability and emergency procedures.• Remains current on groups and property events.• Direct workflow of Valet/Bell Hops regarding guest luggage and amenity needs.• Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in the Visual One property management system for action by the appropriate hotel department prior to check-in.• Maintain appearance standards as outlined in Team Member Handbook.• Provide information and explain Players Club benefits, property amenities &amp; promotions to our guests.• Provide courteous service to our guests and be cordial to all Team Members.• Communicate effectively both orally and in writing.• Maintain a good attendance record.• Other duties as assigned. Promotes the following within the department and among all Team Members:• Creates an atmosphere of FUN for all casino guests.• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.• Maintains a professional departmental, company and community reputation. Blue Lake Casino &amp; Hotel requires Team Members, on a continual basis…• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.• To maintain a professional departmental, company and community reputation.• To enforce performance standards, policies and procedures as they relate to the department.• To maintain a consistent, regular attendance record. SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCEHigh school diploma or GED equivalent. Front desk, reservations, bell staff and valet training or previous experience required. Computer experience essential, including all windows applications. Prefer individual that is proficient in Visual One property m anagement software. • Good organization and administration skills required.• Fluency within data base programs preferred.• Able to work in a team environment. • Oral and written communications skills.• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.• Ability to meet deadlines, and work well in pressure situations.• Must be able to work all shifts, weekends, holidays &amp; special events as needed. CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING
<ul>
<li>While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.</li>
<li>Must complete Training for Intervention Procedures (TIPS) for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.</li>
</ul>
 PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles, such as cigarette smoke. The noise level in the work environment is usually moderate.

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