<h3>Job Description</h3>
Job Description
Front Desk Associates are the “FACE” of our Hotel. You are serving guest at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Jiten Hotel Managements standards and that of your Brand Standards of the Responsibilities, Guidelines and procedures below and in your companies’ handbook.
Responsibilities
<ul>
<li>Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.</li>
<li>Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.</li>
<li>Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.</li>
<li>Have knowledge about room rates, packages, discounts and promotions and know how to handle each.</li>
<li>Have knowledge about guest rooms, locations, amenities, features, and all other services offered by the hotel.</li>
<li>Provide the highest quality of service to the customer at all times.</li>
<li>Answer the phones according to the standards of proper etiquette and as fast as possible no more than three rings.</li>
<li>Greet and register guests and provide assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations.</li>
<li>Have working knowledge of reservations and procedures, take reservations, and know the cancellation procedures and the walk policy.</li>
<li>Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.</li>
<li>Communicate with incoming shift by logging pertinent information in the Pass On Log.</li>
<li>Ensure that all cash, check, and misc. departments are in balance at the end of each shift.</li>
<li>Check all credit cards to ensure they are valid. Use Telecheck cashing services to ensure all checks are valid.</li>
<li>Keep Housekeeping informed of any special requests, late check-outs and special need areas in the hotel.</li>
<li>Receive and transmit mail, phone and written messages for guests on a confidential basis.</li>
<li>Answer inquiries pertaining to hotel services, shopping, dining, and entertainment and travel directions.</li>
<li>Post any and all charges that pertain to a guest bill (individual, group master, or city ledger accounts), collect payment and make change for hotel guests following all cash procedures.</li>
<li>Handle special service requests including securing of guest valuables in safety deposit boxes.</li>
<li>Be very knowledgeable of the hotels brand priority members program.</li>
<li>Have thorough knowledge of emergency procedures</li>
<li>Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department.</li>
<li>Be able to move luggage or packages weighing up to 30 pounds</li>
<li>Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.</li>
<li>Adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.</li>
<li>Other duties, as assigned, which the employee is capable of performing.</li>
<li>Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the procedures the management team and company have established.</li>
<li>Have knowledge about all emergency procedures and know how to act on them.</li>
<li>Be flexible in regard to your work schedule.</li>
<li>Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations.</li>
</ul>
QUALIFICATIONS 
• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Excellent customer service focus
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays

Front Desk Agent

<h3>Job Description</h3>
Job Description
Schedule
Wednesdays &amp; Thursdays 3:00 p.m.- 11:00 p.m. Saturdays &amp; Sundays 3:00 p.m.- 11:00 p.m. 
The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.</li>
<li>Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.</li>
</ul>
<ul>
<li>Coordinate with office administrative staff to maintain and update all unit owner information in computer database.</li>
<li>Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.</li>
<li>Report any violations of the Rules and Regulations that are noticed at any time.</li>
<li>Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.</li>
<li>Maintain the “key” control system and assure that all keys are locked and accounted for at all times. </li>
</ul>
<ul>
<li>Be familiar with the fire alarm system operations and report all incidents to management.</li>
<li>Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.</li>
</ul>
<ul>
<li>Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.</li>
<li>Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.</li>
<li>Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.</li>
<li>Perform the role of valet attendant as required based on shift schedules.</li>
</ul>
Work Environment The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type/Expected Hours of Work Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
<ul>
<li>High school diploma or GED; some college preferred</li>
<li>Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills</li>
<li>Minimum six months related experience and/or training.</li>
<li>Previous work experience in the in a high-rise property setting is highly desired.</li>
<li>Valid Drivers License </li>
</ul>
Position Supervision Employee reports directly to the department supervisor and/or the Association Manager of the community.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
BENEFITS INCLUDE:
<ul>
<li>Medical, Dental, Vision Prescription, Life, Accident, Pet Legal</li>
<li>401K with match</li>
<li>Paid Time Off</li>
<li>Holiday Pay</li>
<li>Free Meals, Free Uniforms, Free Parking</li>
<li>Discounts at Hard Rock properties around the globe</li>
<li>All team members are eligible to participate in the discretionary annual bonus program</li>
<li>Training and Leadership development programs</li>
<li>Wellness programs including onsite information and fitness seminars</li>
<li>Team Member Resource Groups</li>
<li>Recognition programs</li>
<li>Pay rate $18.00 hr</li>
</ul>
 
Responsibilities
<ul>
<li>Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests</li>
<li>Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.</li>
<li>Communicate with Customer Care for future reservations via telephone calls.</li>
<li>Assist with booking guest reservations that are walk-ins.</li>
<li>Respond to guest requests and communicate with other departments as it relates to those requests.</li>
<li>Provide alternative options to guests if their requests cannot be satisfied.</li>
<li>Offering bell assistance to each guest upon departure.</li>
<li>Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.</li>
<li>Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.</li>
<li>Other duties as assigned.</li>
</ul>
#indeedAC
 
Qualifications
<ul>
<li>High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.</li>
<li>Ability to work flexible schedules, including nights, weekends, and holidays as required. </li>
<li>Must possess strong mathematical skills specific to position responsibilities.</li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>

AGENT I - FRONT DESK

<h3>Job Description</h3>
Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Bilingual English/Spanish

<h3>Job Description</h3>
Job Description
Fairfield by Marriott Inn &amp; Suites Huntsville Madison is seeking a Front Desk Agent to become a part of our team!
Responsibilities:
<ul>
<li>Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation</li>
<li>Register guests upon arrival</li>
<li>Assign rooms and confirm reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Provide information to guests about the local area</li>
<li>Collect payment from guests and keep track of occupied rooms</li>
<li>Coordinate with other departments to ensure seamless guest experience</li>
<li>Ability to multitask and handle high-pressure situations</li>
<li>Process operational needs and complete necessary reports</li>
<li>Availability to work flexible hours, including evenings and weekends</li>
<li>Uphold quality standards and follow policy and procedure</li>
<li>Ensure guests have a memorable and exceptional stay</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong organizational skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Problem-solving skills and attention to detail</li>
</ul>
Company DescriptionAlpha Management LLC is dedicated to providing exceptional hospitality experiences. We pride ourselves on delivering top-notch services to our guests and creating a positive and rewarding work environment for our team. 
<h3>Company Description</h3>
Alpha Management LLC is dedicated to providing exceptional hospitality experiences. We pride ourselves on delivering top-notch services to our guests and creating a positive and rewarding work environment for our team.

<h3>Job Description</h3>
Job Description
Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you!
Compensation &amp; Benefits
<ul>
<li>Starting pay: $19/hour</li>
<li>Full-time benefits include:
<ul>
<li>Health insurance </li>
<li>Dental insurance </li>
<li>Vision insurance </li>
<li>401(k)</li>
</ul>
</li>
</ul>
About Us
Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit-warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.
Key Responsibilities As a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations.
<ul>
<li>Greet guests and provide warm, professional customer service</li>
<li>Perform guest check-ins and check-outs efficiently</li>
<li>Register guests, assign rooms, and explain hotel amenities and services</li>
<li>Handle cash transactions accurately and follow hotel policies</li>
<li>Address guest questions, requests, and concerns promptly and courteously</li>
<li>Maintain a clean, organized front desk and lobby area</li>
<li>Assist with the hotel market, including stocking, sales, and inventory as needed</li>
<li>Ensure accurate billing and guest account reconciliation</li>
</ul>
Qualifications
<ul>
<li>Prior hospitality, hotel front desk, or customer service experience preferred</li>
<li>Strong verbal communication and interpersonal skills</li>
<li>Basic computer skills (property management systems a plus)</li>
<li>Ability to stand, walk, bend, and reach for extended periods</li>
<li>Comfortable working around cleaning chemicals</li>
<li>Reliable, team-oriented, and guest-focused attitude</li>
</ul>
Why Join Us?
<ul>
<li>Work for a trusted Marriott brand</li>
<li>Friendly, team-driven work environment</li>
<li>Opportunity to grow within hospitality</li>
<li>Be part of a hotel that values professionalism and Aloha hospitality</li>
</ul>
Apply today - the application takes less than 5 minutes!
We look forward to welcoming you to our Residence Inn Kapolei team.
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionFront Desk Agent
As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
<ul>
<li>You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.</li>
<li>Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.</li>
<li>You will report to the Front Office Manager or Front Office Supervisor.</li>
<li>A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.</li>
</ul>
Education &amp; Experience
Hotel experience is always a plus! Applicants should have:&nbsp;
<ul>
<li>A combination of education and experience.</li>
</ul>
What You’ll Need to Succeed
<ul>
<li>Eligible to work in the United States</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations</li>
<li>Availability to work a flexible schedule, including evenings, weekends, and holidays if needed</li>
<li>A warm, professional demeanor that reflects HVMG’s Culture of Excellence </li>
</ul>
Why Our Associates Love HVMG
<ul>
<li>Career growth opportunities across our nationwide portfolio</li>
<li>Flexible scheduling&nbsp;</li>
<li>Access up to 40% of your earned wages before payday with PayActive </li>
<li>Paid Time Off (PTO) and Paid Holidays</li>
<li>Full healthcare benefits: medical, dental, and vision</li>
<li>401(k) with guaranteed 4% match and no vesting period</li>
<li>Exclusive hotel and food &amp; beverage discounts</li>
</ul>
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG&nbsp; is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

<h3>Job Description</h3>
Job DescriptionSalary: 20 
Job Description
 
Front Desk / Guest Services Associate
Samesun San Francisco Hostel | $20/hr | 24 hrs/week
Do you want to work in a place where you meet people from all over the world? Are you excited by ayoung, fun, and relaxed environmentin the Bay Area? Then Samesun San Francisco is the place for you!
We are hiring for ourFront Desk / Guest Services Associateteam. Youll join a friendly, family-like group part of theSamesun Nation, a network of hostels throughout the US and Canada.
 
Pay &amp; Schedule
$20 per hour MondayWednesday 2:00 PM 10:00 PM(24 hours per week)
 
What Youll Do
As the face of our hostel, you will: Greet guests warmly and assist with check-in/check-out, reservations, and inquiries. Provide excellent customer service and accurate local recommendations. Handle phone calls, emails, and front desk administrative tasks. Keep the front desk and common spaces clean, organized, and welcoming. Work closely with housekeeping to ensure smooth operations. Enforce hostel policies professionallyand confidently when needed dont be afraid to say no when required.
 Lift up to50 lbswhen needed Pitch in with other duties when the team needs you (multi-hat role).
Extra duties may be assigned by the Manager.
This role ismulti-faceted youll be serving guestsandhelping the hostel function smoothly behind the scenes.
 
Who You Are
Were looking for someone who: Loves hospitality and enjoys interacting with people from all walks of life.
 Has a positive, helpful attitude and strong communication skills.
 Is comfortablewearing multiple hats handling guest service, organization, and maintaining our space. Knows how to enforce rules and standards with kindness and confidence. Has basic computer skills and can learn reservation/front desk systems. Previous hospitality or guest service experience is aplus but not required if youre eager to learn.
A high school diploma or equivalent is sufficient.
 
Benefits &amp; Perks
Casual dress be comfortable while you work. Company events fun team gatherings and activities. Location discounts free and/or discounted stays at any of our Samesun locations in California and across Canada (Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, Montreal). Promotion opportunities we love to grow our team from within. Paid overtime earn extra income when hours go beyond your schedule. Work in a fun, international environment with travelers from all over the world.
These perks especially discounts and promotion opportunities help set your posting apart and appeal to hospitality-minded candidates who want more than just a job.
 
Experience (preferred): 1+ year of hotel or accommodations guest services experience(front desk, reservations, or similar hospitality role). 1+ year of customer service experiencein a guest-facing environment.
 
Why Work With Us?
 A global, fun, and social work environment Meet travelers from around the world Be part of a supportive team Great opportunity to grow in hospitality
 
How to Apply
Click Apply now and tell uswhy hospitality is your passion! We read every application.
 
Learn more about us at<a href="http://www.samesun.com" target="_blank">www.samesun.com</a>.

<h3>Job Description</h3>
Job Description
We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
<ul>
<li>Health Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>401(k)</li>
<li>Short Term Disability&nbsp;</li>
<li>Free Associate Parking</li>
<li>Free Meal for every shift worked</li>
<li>25% Discount in Resort Outlets</li>
<li>Hotel Discounts with OPL</li>
<li>Friends and Family Discount&nbsp;</li>
</ul>
Responsibilities:
<ul>
<li>Greeting guests upon arrival and making them feel welcome</li>
<li>Recognizing repeat, VIP status and/or loyalty</li>
<li>Administering check-ins and check-outs</li>
<li>Providing front desk services to guests</li>
<li>Assigning rooms and taking care of administrative duties</li>
<li>Delivering mail and messages</li>
<li>Processing guest payments</li>
<li>Coordinating with bell service and staff management</li>
<li>Being a source of information to guests on various matters such as transport and restaurant advice</li>
<li>Accommodating general and unique requests</li>
<li>Diffusing conflict or tense situations with guests, handling guest opportunities</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED</li>
<li>Previous customer service experience</li>
<li>Exceptional interpersonal skills</li>
<li>Excellent written and verbal communication</li>
<li>Time management and organizational skills</li>
<li>Conflict resolution experience</li>
<li>Patience and good listening skills&nbsp;</li>
</ul>
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.
The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.&nbsp;
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

<h3>Job Description</h3>
Job Description
Location: Embassy Suites La Jolla, San Diego Pay Range: $21 - $21 hourly (Non-exempt)
Job Summary: We are seeking a Front Desk Agent to join our team and be the first point of contact for our guests. The ideal candidate will have excellent customer service skills, be detail-oriented, and possess strong communication abilities. Qualifications: - High school diploma or equivalent - Proven experience in a customer service role - Excellent verbal and written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite - Strong problem-solving skills - Ability to work independently and as part of a team Responsibilities: - Greet guests in a friendly and professional manner - Check guests in and out, process payments, and provide receipts - Answer phone calls, respond to inquiries, and make reservations - Maintain a clean and organized front desk area - Assist guests with requests and resolve any issues or complaints - Keep track of room availability and room assignments
Compensation and Benefits: • Competitive base salary within the posted range. • Medical, dental, and vision insurance. • Paid time off, paid sick leave, and company-observed holidays • 401(k) with employer match. • Professional development opportunities. If you are a customer-focused individual with a passion for hospitality, we encourage you to apply for the Front Desk Agent position. Join our team and help us create a welcoming environment for our guests.
We are an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

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