Job Description
Job Description
Augusta Pain Center is a leading pain management clinic dedicated to providing comprehensive and compassionate care to patients suffering from acute and chronic pain. We offer a multidisciplinary approach, including interventional pain treatments, physical therapy and medication management. Our mission is to improve our patients' quality of life by reducing pain and restoring function through a team-based approach.
We are seeking a highly-organized, friendly, and empathetic Medical Office Receptionist to be one of our first points of contact for our patients. In this fast-paced, patient-focused role, you will perform front office duties to ensure a welcoming and efficient experience for all visitors. The ideal candidate will have excellent customer service skills and the ability to multitask in a compassionate manner, particularly when dealing with patients who may be in distress.
Key responsibilities include:
- Patient greeting and check-in: Greet patients and visitors in a friendly and professional manner, manage the check-in and check-out process, and ensure all necessary forms and information are collected.
- Scheduling: Manage a high-volume multi-line phone system, schedule appointments efficiently, and handle appointment confirmation calls.
- Patient information and records: Obtain, verify, and accurately enter and update patient demographic, insurance, and financial information in the Electronic Medical Records (EMR) system.
- Financial duties: Collect co-pays, past-due balances, and process payments accurately.
- Insurance verification: Verify patient insurance eligibility and benefits and obtain pre-authorizations for procedures as needed.
- Patient communication: Answer patient questions, address concerns, and provide clear explanations of office policies and procedures.
- Administrative support: Perform general clerical duties, including scanning, faxing, and filing patient documents.
- Confidentiality: Maintain strict patient confidentiality in accordance with HIPAA regulations.
- Office upkeep: Ensure the reception and waiting areas are clean, tidy, and welcoming.
Required qualifications:
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- A compassionate, professional demeanor with a strong customer service orientation.
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
Preferred qualifications:
- One to two years of experience as a medical receptionist, preferably within a pain management, neurology, or orthopedic practice.
- Proficiency with EMR systems such as Epic, Athena, Cerner or Greenway Prime Suite.
- Understanding of HIPAA regulations.
Why join our team?
- Be part of a collaborative and supportive team that is passionate about helping patients.
- Make a direct and positive impact on the patient experience.
- Work in an environment that values professional growth and development.
- PTO
- 401k participation.
- Medical/Dental/Vision insurance.
Compensation details: 14-16 Hourly Wage
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