Job Description
Job Description
Alpine Surgical is a busy and patient-centered general surgery practice located in Boulder, Colorado. We pride ourselves on delivering high-quality care with compassion, professionalism, and efficiency. Our team works collaboratively to provide an exceptional experience for both patients and providers.
Position Summary
The Medical Receptionist plays a vital role as the first point of contact for patients and visitors. This individual ensures the smooth operation of the front office by managing patient check-in/out, scheduling appointments, maintaining accurate records, and providing outstanding customer service in a fast-paced surgical office environment.
Key Responsibilities
· Greet patients and visitors with professionalism and courtesy.
· Register new patients and verify insurance information accurately.
· Schedule, confirm, and manage patient appointments, surgeries, and follow-ups.
· Answer phones promptly and route clinical calls appropriately per office protocol.
· Collect co-pays, deductibles, and outstanding balances; process payments.
· Maintain up-to-date patient records in Athenahealth electronic health system.
· Ensure accuracy of appointment notes and provider schedules.
· Assist with patient forms, referrals, and coordination of medical records.
· Support clinical staff and providers as needed to ensure efficient workflow.
· Maintain confidentiality of patient information in accordance with HIPAA regulations.
· Perform other administrative duties as assigned by the Practice Manager.
Qualifications
· High school diploma or equivalent required; additional coursework in medical office administration preferred.
· Minimum of 1 year experience in a medical office setting (surgery or specialty preferred).
· Experience with Athenahealth or similar EMR system highly preferred.
· Strong attention to detail and organizational skills.
· Excellent communication and interpersonal abilities.
· Ability to multitask and remain calm under pressure.
· Bilingual (English/Spanish) preferred.
Schedule and Benefits
· Monday–Friday daytime schedule
· No evenings, weekends, or on-call requirements
· Competitive pay based on experience
· Comprehensive benefits package including health, dental, vision, and retirement options
· Supportive, team-oriented environment