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Job Description
Job Description
The Front Desk Receptionist plays a vital role in managing the first point of contact for our large office team. Reporting directly to the Office Manager and Facilities Manager, this position ensures efficient visitor reception, telephone communication, and appointment coordination within a busy office environment. With flexible working hours and occasional travel for training and events, the receptionist supports smooth daily operations and maintains positive relationships with visitors and staff alike.
Responsibilities
- Welcome and assist visitors promptly and professionally
- Manage incoming calls and direct them appropriately
- Schedule and confirm appointments accurately
- Provide excellent customer support and resolve conflicts amicably
- Perform data entry and maintain accurate records
- Handle mail distribution and manage office supplies
- Disseminate information to staff and visitors as needed
- Support the overall organization and cleanliness of the front desk area
Preferred Qualifications
- 3+ years in customer service roles
- High school diploma or equivalent
- Strong customer service and communication skills
- Ability to multitask and manage time efficiently
- Proficiency with Microsoft Office applications
- Effective problem-solving and interpersonal abilities
- Professional phone etiquette