Job Description
Job Description
Are you a night owl who enjoys creating exceptional guest experiences and keeping things running smoothly behind the scenes? Trailborn is looking for a Night Auditor to join our team.
As a Night Auditor, you’ll play an important role in the overnight guest experience by balancing daily financial activity, assisting guests, supporting hotel operations, and ensuring the property remains secure and welcoming throughout the night. The ideal candidate is detail-oriented, dependable, and passionate about hospitality.
WHAT YOU'LL DO
• Welcome guests, complete check-ins, assign rooms, and provide exceptional service throughout the overnight shift
• Make and confirm guest reservations and update guest information in the property management system
• Verify guest payment information and ensure accurate account records
• Maintain accurate records of room availability and guest accounts
• Complete end-of-day financial reporting, income audits, and daily revenue balancing
• Review guest accounts and charges during the checkout process
• Respond to guest requests, questions, and concerns with professionalism and urgency
• Contact overnight housekeeping or maintenance teams when guest issues arise
• Provide information regarding hotel services, local dining, entertainment, shopping, and travel directions
• Record guest feedback and escalate concerns to management when needed
• Complete account reviews and "bucket checks" to ensure accuracy and compliance with hotel standards
• Support additional duties and responsibilities as assigned
WHAT WE'RE LOOKING FOR
• Previous hotel, resort, front desk, or hospitality experience preferred
• Strong attention to detail and ability to complete financial tasks accurately
• Excellent written and verbal communication skills
• Ability to work independently and make sound decisions during overnight hours
• Ability to work flexible hours, including weekends and holidays
• Positive attitude and willingness to support a team environment
• Strong guest service skills and a commitment to creating memorable experiences
• Experience with hotel property management systems preferred
BENEFITS & PERKS
• Medical, Dental & Vision Insurance (eligible employees)
• Paid Time Off (eligible employees)
• Holiday Pay (eligible employees)
• 401(k) with Company Match (eligible employees)
• Sick Time (eligible employees)
• Employee Dining Discounts
• Employee Marketplace Discounts
SCHEDULE
Hospitality requires a flexible schedule. Team members may be required to work days, evenings, weekends, holidays, and extended hours based on business needs and seasonal demands.
DISCLAIMER
The statements contained in this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions associated with the position.
Management reserves the right to modify, add, or remove duties and responsibilities at any time, with or without notice, based on business needs.