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<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Technology Service Engineer
Department: Service 
Reports to (Title): Manager
Date: 12/09/2024
 
BASIC FUNCTION
 
Primary Responsibility: The Technology Service Engineer (TSE) is responsible for remote and on-site integration, implementation and design of customer IT network and telephony products and systems, which may include network infrastructure hardware (i.e. Servers, Workstations, Racks, Routers, Firewalls, and Backup Solutions) and software networked configurations. TSEs are a vital link to the sales organization, in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Tech Services focus.
May serve as a team member or team leader within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.
 
WORK PERFORMED
<ul>
<li>Maintains a high level of customer satisfaction and responsiveness to all business needs.</li>
<li>Responsible for responding to request generated by the Network Operations Center (NOC), which carry the highest priority of all request. TSEs will contact the customer immediately to provide confirmation of the request and an arrival time.</li>
<li>Complete network assessment and all associated forms</li>
<li>Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product and network performance.</li>
<li>Providing consultative assistance for complex network issues that involve output devices (printers) and document management software. </li>
<li>Ability to use experience and independent judgment to handle unique and sometimes complex situations.</li>
<li>Depending on technical expertise and certifications, TSEs may be required to assist with projects outside of their immediate areas of responsibility.</li>
<li>Communicate status updates, concerns or observations, and any client communications to Manager; daily.</li>
<li>Utilize sophisticated tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment.</li>
<li>Maintain their technical certifications, as well as obtain the expertise and knowledge on product &amp; solution training specific to the needs of their function.</li>
<li>May assist in the development of associate level employees on IT Services offerings and solution identification to help improve/increase their proficiency and effectiveness in the application of diagnostic techniques and solutions.</li>
<li>Provide comprehensive technical support on advanced technologies in the IT network environment and can assist in the development and delivery of technology and skills development seminars.</li>
<li>Perform other duties as required.</li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Experience working as a member and leader of a team</li>
<li>Technical hardware knowledge</li>
<li>MCITP Enterprise Administrator or MCSE Certification required.</li>
</ul>
EXPERIENCE REQUIREMENTS
A minimum of 4 years of experience in designing, installing, configuring, administering and troubleshooting network systems or telephony is preferred.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
<li>Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment; PC, Phone and other assigned equipment.</li>
</ul>
Requirements:

TECHNOLOGY SERVICE ENGINEER

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
 
BASIC FUNCTION
 
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
 
WORK DUTY PERFORMED
<ul>
<li>Achieves expected productivity levels associated with assigned workload and level of experience.</li>
<li>Monitor customer environments with remote management tools</li>
<li>Answer incoming phone calls and escalated phone calls to determine if remote support is an option.</li>
<li>Assist customers remotely with software issues</li>
<li>Assist customers remotely with desktop issues</li>
<li>Repair equipment without recalls or delay.</li>
<li>Maintain schedule.</li>
<li>Avoid unnecessary calls or recurring work.</li>
<li>Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.</li>
<li>Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.</li>
<li>Participate in training and self-study programs to gain and maintain appropriate product knowledge.</li>
<li>Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.</li>
<li>Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.</li>
<li>Complete required paperwork and ticket updates in an accurate and timely manner on every call.</li>
<li>Write knowledge base articles of resolution to assist in future troubleshooting.</li>
<li>Perform other duties as required. </li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Technical hardware knowledge</li>
<li>Microsoft 365 Certified Preferred</li>
<li>CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred</li>
</ul>
EXPERIENCE REQUIREMENTS
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment, PC, Phone and other assigned equipment</li>
</ul>
Requirements:

HELP DESK ANALYST II

<h3>Job Description</h3>
Job DescriptionSummary: The System Analyst supports the organizations Enduring Compliance Paradigm Roadmap by developing software compliance artifacts, assessing baselines, and ensuring adherence to Air Force Life Cycle Management Center (AFLCMC) cybersecurity requirements. This role focuses on secure software development and remediation, contributing to the organizations cybersecurity compliance. Responsibilities: 
<ul>
<li>Develop artifacts for STIG and AFLCMC compliance.</li>
<li>Engage software sustainers to assess baselines against STIG checklists.</li>
<li>Document responses and produce baseline reports.</li>
<li>Provide analysis and guidance for non-compliant checklist items.</li>
<li>Contribute to the Enduring Compliance Paradigm Roadmap.</li>
<li>Produce technical reports and deliverables.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 5 years of experience in secure software development, STIG application to software, and software development methodologies.</li>
<li>Expertise in: Java or J2EE development, Fortify security scan software , CodeSonar security scan software, DISA Application Security and Development STIG</li>
<li>IAT Level II or IASAE Level II certification per DoD standards.</li>
<li>U.S. citizenship and minimum Secret security clearance.</li>
<li>Completion of annual training: Cyber Awareness, Security Administration, Derivative, Unauthorized Disclosure, Anti-terrorist, OPSEC, safety.</li>
</ul>
Desired Skills: 
<ul>
<li>Certifications: Oracle Certified Professional, Java SE.</li>
<li>Experience with additional security tools (e.g., Checkmarx, SonarQube).</li>
<li>Familiarity with Agile or DevSecOps methodologies.</li>
<li>Strong analytical skills for software vulnerability remediation.</li>
</ul>

Java Application Security Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Implementation Engineer Department: Managed IT Services Reports to: Helpdesk Manager or Director of IT Operations Location: Norcross Date:05/08/2025
 
Position Overview
The Senior IT Support Technician (Level 4) serves as a top-tier technical expert within the IT support team. This role is responsible for resolving complex technical issues, providing guidance to junior technicians, and serving as an escalation point for critical incidents. The Senior Technician is instrumental in delivering high-quality support to clients while ensuring systems are optimized, secure, and performing efficiently.
This position requires deep technical expertise, advanced troubleshooting skills, and the ability to work on projects and critical issues with minimal supervision.
 
Key Responsibilities
 
Technical Support and Troubleshooting
<ul>
<li>Provide expert-level technical support for escalated issues, ensuring timely resolution and minimal downtime for clients.</li>
<li>Diagnose and resolve advanced hardware, software, and networking issues in on-premises, hybrid, and cloud environments.</li>
<li>Conduct root cause analyses for recurring issues and implement long-term solutions.</li>
</ul>
Systems Maintenance and Optimization
<ul>
<li>Perform advanced system installations, configurations, and upgrades across servers, networks, and workstations.</li>
<li>Monitor and optimize system performance, ensuring compliance with client SLAs and security standards.</li>
<li>Collaborate with other teams to maintain and improve IT infrastructure.</li>
</ul>
Project Support
<ul>
<li>Participate in the planning and execution of IT projects, including system migrations, new implementations, and infrastructure upgrades.</li>
<li>Provide technical leadership during project execution, ensuring best practices are followed.</li>
</ul>
Mentorship and Training
<ul>
<li>Act as a mentor to junior technicians, providing training and guidance on technical issues and best practices.</li>
<li>Lead knowledge-sharing sessions to enhance the team’s technical expertise.</li>
</ul>
Documentation and Reporting
<ul>
<li>Create and maintain detailed documentation of systems, processes, and issue resolutions for internal use.</li>
<li>Generate reports on system performance, incidents, and resolutions for internal and client review.</li>
</ul>
Client Interaction
<ul>
<li>Communicate effectively with clients to understand their needs, provide updates, and ensure satisfaction with IT services.</li>
<li>Assist in technical discussions during client meetings or reviews as needed.</li>
</ul>
Education &amp; Certification Requirements
<ul>
<li>Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.</li>
<li>Industry certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA Network+, Security+, or VMware certifications required.</li>
<li>Advanced certifications (e.g., CCNP, MCSE, or CISSP) are a strong plus.</li>
</ul>
Experience Requirements
<ul>
<li>7+ years of IT support experience in an MSP or enterprise IT environment.</li>
<li>Demonstrated expertise in managing complex technical environments, including hybrid or cloud-based systems.</li>
<li>Proficient in troubleshooting advanced networking, server, and virtualization technologies.</li>
<li>Experience with ITSM tools and remote monitoring/management (RMM) platforms.</li>
</ul>
Skills and Competencies
<ul>
<li>Advanced technical troubleshooting and problem-solving abilities.</li>
<li>Expertise in Windows Server, Active Directory, Azure, and Office 365 environments.</li>
<li>Strong knowledge of networking protocols, firewalls, VPNs, and routing/switching.</li>
<li>Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.</li>
<li>Strong organizational and time management skills, capable of prioritizing multiple tasks and projects effectively.</li>
</ul>
Work Environment
<ul>
<li>Primarily office-based with occasional travel to client sites as needed.</li>
<li>May require extended hours or on-call availability to address critical client issues or emergencies.</li>
</ul>
Special Requirements
<ul>
<li>Availability for after-hours support and on-call rotations as needed.</li>
<li>Commitment to maintaining certifications and staying current with evolving technologies.</li>
</ul>
Requirements:

IMPLEMENTATION ENGINEER

<h3>Job Description</h3>
Job DescriptionDescription:
Chandler Industries is a premier contract manufacturer specializing in precision machining, EDM, sheet metal fabrication, and a range of value-added services. We excel in providing exceptional value through responsive customer service, technical expertise, and innovative lean manufacturing practices. Our commitment to delivering world-class quality and on-time performance has made us a trusted partner for our customers. Chandler operates five divisions, including four in Minnesota—Blaine, Long Prairie, Montevideo, and Wyoming—and one in Chihuahua, Mexico.
 
Summary:
Performs quality inspection and testing on materials, parts, components, and product that is received, in-process, and finished per customer, company, and regulatory requirements. This position will run CMM's in a production environment. 
Requirements:
Job Duties and Responsibilities (Essential Functions)
<ul>
<li>Using work instructions, job traveler, blueprints, engineer drawings and specifications; inspects, checks, and tests materials, parts, components, and product during various stages of production including receiving, in-process, and finished. </li>
<li>Selects and maintains the appropriate tools, gauges, scales, and equipment for the feature or characteristic required to perform inspection and testing. </li>
<li>Checks and monitors materials and equipment to verify calibration status.</li>
<li>Performs visual inspection for conformance.</li>
<li>Will run CMM’s in production environment.</li>
<li>Accurately documents and records inspection or test data, such as weights, dimensions, resistance, and quantities inspected, accepted, and rejected.</li>
<li>Processes and maintains all quality records per appropriate procedures to maintain accountability, acceptance, and status. </li>
<li>Verifies travelers and other documentation for compliance to established procedures.</li>
<li>Supports and assists quality improvement teams, engineers, and operations to resolve problem issues and improve quality. </li>
<li>Assists the supplier quality initiatives to facilitate corrective and preventative action relative to supplier quality problems and source inspection issues.</li>
<li>Maintains an organized, clean and safe environment and maintains 5 “S” standards. Complies with safety rules including Personal Protective Equipment and OSHA standards. </li>
<li>Participates in Lean initiatives eliminating waste.</li>
<li>Other duties as assigned.</li>
</ul>
Required Skills and Experience (Minimum requirements in terms of educational background, work experience, licenses/certifications or other knowledge, skills, and abilities).
<ul>
<li>High School Diploma or equivalent.</li>
<li>Proficient reading, writing, oral communication and comprehension in English language.</li>
<li>Mechanical aptitude.</li>
<li>Basic math skills.</li>
<li>Must be able to pass annual visual exam (20-25, corrected, uncorrected, one eye).</li>
<li>Attention to detail. </li>
<li>Willingness to learn. </li>
<li>High level of integrity. </li>
<li>Knowledge of computer aided software and their applications.</li>
<li>Ability to problem solve. </li>
<li>Cooperative attitude, shares critical information, and remains professional in difficult situations.</li>
<li>Self-directed; ability to work independently and within teams.</li>
</ul>
Additional Skills and Experience (Preferred or helpful)
<ul>
<li>Experience working in the Aerospace, Medical or other highly regulated industry.</li>
<li>Experience operating a CMM.</li>
<li>Ability to read and interpret blueprints, engineering drawings and GD&amp;T specifications.</li>
<li>Prior experience in a manufacturing environment.</li>
<li>ISO 9001:AS9100 and ISO 13485 experience.</li>
</ul>

QUALITY TECHNICIAN I/CMM OPERATOR

<h3>Job Description</h3>
Job Description
WWC Global, an operating firm of Command Holdings, is currently seeking a Project Execution Integrator to support United States Indo-Pacific Command (USINDOPACOM). This position will support USINDOPACOM Engineering Division, specifically, the J443 Strategic Execution Branch. providing capabilities and performing tasks as the Project Execution Integrator. 
Specific responsibilities include but are not limited to:
<ul>
<li>Conduct assessments of project complexity, feasibility, and timelines.</li>
<li>Identify optimal acquisition strategies to expedite project timelines, identify critical path items and strategies to mitigate issues, develop ways to expedite project schedules to achieve reduced project timelines. </li>
<li>Conduct technical analyses of project sequencing, bundling, and schedules/timelines.</li>
<li>Coordinate across J44 Branches, J-Directorates, with DCAs and Components, Joint Staff, OSD, JRM, JTF-Micronesia, LNOs, forward J44 LNOs, DLA, TRANSCOM, Army Missile Defense, MDA, etc to ensure informed, coordinated, deconflicted, synchronized project execution. </li>
</ul>
<ul>
<li>Develop execution briefings for various audience levels. </li>
<li>Provide support to, and back-up for, the Strategic Execution Branch Chief, Posture Management, and J44 Engineering Division leadership. </li>
<li>Support the J441 (Ops, Plans, and Exercises), J446 (Development &amp; Controls), and Knowledge Management branches.</li>
</ul>
This position is contingent on contract modification and funding.
Expected salary range: $100,000 - $130,000
Work Environment:
<ul>
<li>Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).</li>
</ul>
<ul>
<li>Ability to sit at a computer terminal for an extended period of time.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.</li>
<li>Employee is often required to sit and use their hands and fingers to operate a computer.</li>
<li>Ability to drive a motor vehicle in environments including city, highway, and rural roads CONUS and OCONUS. </li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
Travel:
<ul>
<li>11-20% / Occasional travel.</li>
</ul>
WWC Global, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.
Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.
At WWC Global, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. WWC Global is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.
WWC Global will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.
WWC Global is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act. 
WWC Global's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.
Requirements
Basic Qualifications
<ul>
<li>Bachelor’s Degree AND 4 years of relevant experience //OR// 8 years of relevant experience if no degree. </li>
<li>Current, active TS/SCI security clearance.</li>
<li>4-10 years of experience in engineering (civil, structural, mechanical, electrical) design, and construction. This includes expertise in construction project scheduling, cost control, cost estimating, construction management, quality assurance, and project budget management.</li>
<li>Expertise in pre-award tasks, developing requests for proposals (RFPs), contract award procedures, and post-award contract management.</li>
<li>Experience as a Contracting Officer’s Representative (COR).</li>
<li>Familiarity with, and understanding the difference between, design-build (DB) and design-bid-build (DBB) contracts, firm fixed price (FFP), and cost-plus (CP) contracts.</li>
<li>Experience with, or having worked for, a DoD design and construction agent (DCA).</li>
<li>Outstanding communication skills, influencing abilities, and client focus.</li>
<li>Demonstrated proficiency in using all Microsoft Office applications.</li>
<li>Professional proficiency in English is required.</li>
<li>Valid driver’s license (proof of which will be required after hire) and ability to qualify for and maintain company liability insurance through a clean driving record.</li>
<li>Must possess a valid unexpired U.S. Passport.</li>
<li>Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: <a href="https://www.dhs.gov/real-id/about-real-id" target="_blank">https://www.dhs.gov/real-id/about-real-id</a> and at <a href="https://www.tsa.gov/travel/security-screening/identification" target="_blank">https://www.tsa.gov/travel/security-screening/identification</a>.</li>
<li>Applicants must be currently authorized to work in the United States on a full-time basis. WWC Global will not sponsor applicants for work visas for this position.</li>
</ul>
Preferred Qualifications
<ul>
<li>Master's Degree.</li>
<li>Experience as a contracting officer.</li>
<li>Direct experience working in the INDOPACOM area of operations.</li>
<li>Experience on a O-7+ level staff, Combatant or Functional Command headquarters, Joint Force Headquarters, Service Component, or Major Command Headquarters.</li>
</ul>
Benefits
WWC Global offers a competitive benefits plan including:
<ul>
<li>Health, Dental, and Vision Insurance</li>
<li>Flexible Spending Accounts</li>
<li>Life and Disability Insurance</li>
<li>401(k)</li>
<li>Paid Time Off</li>
<li>Paid Holidays</li>
<li>Employee Assistance Program</li>
<li>Pet Insurance</li>
</ul>
Eligibility requirements apply.

Project Execution Integrator

<h3>Job Description</h3>
Job Description
We are actively recruiting for an IT Systems Analyst. GBS offers Medical, Dental, Vision, 401k and 401k Match, STD, LTD and Life Insurance with Accidental Death and Dismemberment, Voluntary Life Insurance with Accidental Death and Dismemberment and Paid Time Off.
GBS is looking for an IT systems analyst to support Department of Homeland Security (DHS) Office of Homeland Security Statistics (OHSS). The successful candidate will support the required activities for IT projects or initiatives related to modernizing the OHSS report production line and developing standard operating procedures (SOPs).
Job Functions
<ul>
<li>Provide auto report process support, including help modernize the OHSS report production line</li>
<li>Support ongoing or ad-hoc report requirements based on management priority, such as report management support, industry best practice research, information collection, report automation strategies assistance, potential technology adoption, solution adaptability, problem identification, documentation, quality assurance, data management, database management, and others</li>
<li>Ensure all necessary technical SOPs are developed and documented based on the Federal Government's best practices: the procedures shall be measured, validated, and verified by the upcoming OHSS business operation and adjusted as necessary to address any problems identified.</li>
</ul>
 
Experience Requirements
<ul>
<li>Minimum 1 year of experience as an IT systems analyst or similar role, with demonstrated expertise in analyzing, designing, and implementing technology solutions</li>
<li>Experience developing and maintaining web interfaces using modern frameworks and technologies (e.g., React, Angular, or similar)</li>
<li>Strong knowledge and hands-on experience working with PostgreSQL databases, including database modeling, Structure Query Language (SQL) querying, performance tuning, and data migration</li>
<li>Experience gathering and documenting system requirements, creating system specifications, and performing impact analyses</li>
<li>Familiarity with report automation methodologies and software development lifecycle (SDLC)</li>
</ul>
 
Skills and Abilities
<ul>
<li>Proficiency in programming languages, including Python and Java</li>
<li>Excellent communication and analytical problem-solving skills, with the ability to liaise effectively between business stakeholders and technical teams</li>
</ul>
 
Education / Certification Requirements
<ul>
<li>Bachelor's degree in information technology, computer science, engineering, or a related field is required; a master's degree is preferred.</li>
</ul>
-or-
Eight years of general work experience may be substituted for a bachelor's degree. Please keep in mind that the years of specific experience used for satisfying an education requirement cannot also be used as filling the work experience requirement.
<ul>
<li>Must be a US citizen</li>
</ul>
 
A background check will be required.

IT Systems Analyst

<h3>Job Description</h3>
Job Description
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
We are looking for an experienced Digital Operations Development Manager to be responsible for leading a team of full-time and contract back end, front end and mobile application developers throughout all stages of the application lifecycle focused on web/eCommerce operations, mobile app operations and our Digital A/B program.&nbsp;&nbsp;
Directly supporting our digital products and services across consumer-facing web, mobile, mobile app, and e-commerce; the ideal candidate will have excellent communication skills with the ability to work in a fast-paced, team-oriented environment.&nbsp;&nbsp;
The ideal candidate will leverage a strong full stack web and mobile development background, and will lead a team of developers that will design and develop web and mobile architectures that harness cutting-edge technologies like React (JavaScript), Microsoft .NET, C#, and RESTful APIs to build high-performance, scalable applications. They will design and deliver next-gen functionality powered by Microservices and integrate with leading CMS platforms like Sitecore and Contentstack. Ultimately, the ideal Digital Operations Development Manager will have strong leadership qualities, be able to provide guidance and support to developers and business stakeholders, develop a strong partnership with the other Senior Managers. The Digital Operations Development Manager reports directly to the Sr Director of Digital Technology within the Guest Experience Technology IT team.&nbsp;
Job Specifications:
<ul>
<li>Outlet: Corporate&nbsp;</li>
<li>The budgeted range starts at $134,706 - $170,000 + annual bonus. Actual pay will be adjusted based on experience</li>
<li>Shift &amp; Schedule Availability: Full Time, Year Round</li>
<li>Other Specifics: Hybrid / Remote</li>
</ul>
Job Responsibilities:&nbsp;
<ul>
<li>
Strong leadership and communication skills are essential.&nbsp;
</li>
</ul>
<ul>
<li>
Team Oversight: Manage a team of 4-6 full-time and contract back end, front end and mobile application developers supporting our web and mobile applications operations tracks of work as well as Digital A/B program.&nbsp;
</li>
</ul>
<ul>
<li>
Team Development: Takes ownership of team’s development by understanding individual aspirations and development areas; coaching employees on their development plans.&nbsp;
</li>
</ul>
<ul>
<li>
Technical Architecture: Responsible for planning and executing technical solutions that are scalable, maintainable, modern, and of high quality. Ensuring solutions align with the technical architecture and content management system.&nbsp;
</li>
</ul>
<ul>
<li>
Hiring and Onboarding: Responsible for hiring full-time full stack web and mobile app developers and contractors. Identifies high quality talent and places individuals in the right roles.&nbsp;
</li>
</ul>
<ul>
<li>
Operations Support: Ensure high availability and reliability for the eCommerce and mobile application platforms, with a focus on uptime, scalability and performance.&nbsp; Implement robust monitoring, logging and alerting solutions to ensure rapid detection and resolution of incidents.&nbsp; Manage and improve incident response process, including root cause analysis and port-mortem reviews&nbsp;
</li>
</ul>
<ul>
<li>
Code Reviews: Ensure developers are following best practices, development standards, and delivering high quality solutions with minimal bugs.&nbsp;
</li>
</ul>
<ul>
<li>
Resource Planning: Working with project managers to assign the right person to each project and adjusting resources accordingly as project needs change.&nbsp;
</li>
</ul>
<ul>
<li>
Connections: Inspire trust and build strong relationships across locations, functions, business units, and levels across the enterprise.&nbsp;
</li>
</ul>
Job Requirements:&nbsp;
<ul>
<li>
Bachelor's or Master’s Degree in appropriate field of study or equivalent work experience&nbsp;
</li>
</ul>
<ul>
<li>
7+ Years of web and mobile application development experience&nbsp;
</li>
</ul>
<ul>
<li>
2+ Years of development management experience&nbsp;
</li>
</ul>
<ul>
<li>
Experience with monitoring tools (e.g. Dynatrace, Splunk) and incident management platforms&nbsp;
</li>
</ul>
<ul>
<li>
Guide operations development team to maintain and enhance existing applications, including our React Native mobile app and supporting technologies including RESTful services running in Docker containers, Azure functions, MuleSoft, and a headless CMS (Contentstack).&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Guide operations development team Maintain and implement new features for our 42 e-commerce websites using C#, React.JS, and Sitecore CMS, integrating multiple internal systems and third-party APIs in the process.&nbsp;
</li>
</ul>
<ul>
<li>
Solid understanding of the web and mobile application lifecycle.&nbsp;
</li>
</ul>
<ul>
<li>
Technical curiosity and willingness to explore beyond your experience&nbsp;
</li>
</ul>
<ul>
<li>
You understand the software development process and the tools that are typically used, and care not only about the code that is written but also the process by which we get there.&nbsp;
</li>
</ul>
<ul>
<li>
Excellent analytical and problem-solving skills.&nbsp;
</li>
</ul>
<ul>
<li>
Ability to organize and manage own time, multi-task and switch contexts&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to communicate written and verbally with technical and non-technical stakeholders&nbsp;
</li>
</ul>
<ul>
<li>
Ability to organize and manage own time, multi-task and switch contexts&nbsp;
</li>
</ul>
<ul>
<li>
Experience integrating with server-side rendering solutions and content management systems&nbsp;
</li>
</ul>
<ul>
<li>
Good understanding of SEO and ADA principles and ensuring that application will adhere to them&nbsp;
</li>
</ul>
<ul>
<li>
Proficient understanding of cross-browser compatibility issues and ways to work around them&nbsp;
</li>
</ul>
<ul>
<li>
Proficient understanding of secure coding practices including OWASP Top 10&nbsp;&nbsp;
</li>
</ul>
Preferred:&nbsp;
<ul>
<li>
Experience building mobile apps for both android and iOS using React Native&nbsp;&nbsp;&nbsp;
</li>
</ul>
<ul>
<li>
Experience writing code for PCI compliance&nbsp;
</li>
</ul>
<ul>
<li>
Experience with Agile methodologies and DevOps in an Agile environment&nbsp;
</li>
</ul>
<ul>
<li>
Experience with designing and delivering A/B programs for eCommerce sites&nbsp;
</li>
</ul>
<ul>
<li>
Familiarity with security practices in DevOps (DevSecOps)&nbsp;
</li>
</ul>
<ul>
<li>
Experience in establishing and maintaining CI/CD pipelines using tools like Azure DevOps, Jenkins, GitLab, or GitHub Actions.&nbsp;
</li>
</ul>
<ul>
<li>
Familiarity with automated testing, containerization, and version control best practices.&nbsp;
</li>
</ul>
The expected Total Compensation for this role is&nbsp;$134,706 - $170,000 + annual bonus. Individual compensation decisions are based on a variety of factors. &nbsp;
Job Benefits
<ul>
<li>Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons </li>
<li>MORE employee discounts on lodging, food, gear, and mountain shuttles</li>
<li>401(k) Retirement Plan </li>
<li>Employee Assistance Program</li>
<li>Excellent training and professional development</li>
</ul>
Full Time roles are eligible for the above, plus:
<ul>
<li>Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)</li>
<li>Free ski passes for dependents</li>
<li>Critical Illness and Accident plans</li>
</ul>
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.&nbsp; Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.&nbsp; 
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;508366 Reference Date:&nbsp;01/20/2025&nbsp; Job Code Function:&nbsp;Applications&nbsp;

Senior Manager- Developer Operations

<h3>Job Description</h3>
Job Description???? We’re Hiring: IT Project Manager – Alivia Health
At Alivia Health, we’re looking for an IT Project Manager who thrives on leading technical initiatives and delivering impactful solutions that support healthcare operations across Puerto Rico.
If you're a strategic thinker with strong technical knowledge and proven experience managing IT projects, this is your opportunity to join a purpose-driven team improving healthcare through innovation.
???? What You'll Do:
<ul>
<li>
Lead the planning, execution, and delivery of IT projects across the organization.
</li>
<li>
Track milestones, manage timelines, and realign priorities when needed.
</li>
<li>
Develop and maintain proposals, project documentation, and communication plans.
</li>
<li>
Collaborate with internal teams and external vendors to meet project goals.
</li>
<li>
Conduct cost-benefit analysis for new technologies and infrastructure decisions.
</li>
<li>
Prepare reports, analyze trends, and ensure proper installation and maintenance of systems.
</li>
<li>
Support recruitment, training, and standardization within the IT department.
</li>
</ul>
 
✅ What We’re Looking For:
<ul>
<li>
Bachelor’s degree in Computer Science, Information Technology or related field.
</li>
<li>
5+ years of hands-on IT project management experience.
</li>
<li>
Proficiency in networking, operating systems, and cloud services.
</li>
<li>
Familiarity with Agile and/or Waterfall methodologies.
</li>
<li>
Strong communication, organizational, and multitasking skills.
</li>
<li>
Fully bilingual (Spanish &amp; English) – written and verbal.
</li>
</ul>
Equal Opportunity Employer M/F/V/D

IT Project Manager

<h3>Job Description</h3>
Job DescriptionWe are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations. Responsibilities: • Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary. • Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service. • Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated. • Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms. • Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices. • Resolve issues related to file-sharing and print services, ensuring smooth operational functionality. • Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution. • Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets. • Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.• Must be eligible to work in the United States. • Minimum of 2 years' experience in an IT Technician or similar role. • Familiarity with PC hardware, peripherals, and troubleshooting techniques. • Proficiency with Microsoft Office applications and Windows OS administration. • Knowledge of audio/visual systems and conference room equipment troubleshooting. • Strong problem-solving skills and a commitment to delivering excellent customer service. • Associate or Bachelor's degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience. • Experience in detail-oriented service environments, such as associations or law firms, is a plus.

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