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<h3>Job Description</h3>
Job Description
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise
Hybrid: 4 days in office/1 day remote
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Summary&nbsp;
Reporting to the Chief Compliance Officer, the Quality Improvement Analyst works closely with program staff in meeting the organizational standards of quality improvement, evaluation, performance measurement and management, data management, and compliance. The Quality Improvement Analyst supports the department to develop a culture of data-driven practice and demonstrate the impact of service delivery.&nbsp;
Responsibilities&nbsp;
Program/Facilities&nbsp;
<ol>
<li>Conducts regular chart/documentation reviews and internal audits as well as develops summary reports on review and audit findings and monitors performance improvement plans as needed.</li>
<li>Analyzes organization programs’ adherence to organizational and regulatory standards on service quality, documentation quality, compliance requirements, and data quality reviews.</li>
<li>Assists programs in implementing and improving utilization of databases and QI systems.</li>
<li>Assists programs in understanding and implementing evaluation and performance measurement and management systems, including activities such as data collection, data reporting, interpreting findings, improvement plan development, and identifying evaluation needs.</li>
<li>Conducts quantitative and qualitative analyses and communicates results to program staff.</li>
<li>Conducts research and literature reviews on topics related to service models, program evaluation, and&nbsp;evidence-based&nbsp;practices.</li>
<li>Provides relevant training and coaching to program staff, as needed.</li>
</ol>
Administrative&nbsp;
<ol>
<li>Responsible for running service types reports in AWARDS and entering all rehabilitative and tenancy support services provided to clients into CAIRS, the NYS Child and Adult Integrated Reporting System.&nbsp;</li>
<li>Prepares and maintains reports and queries as required and assures data accuracy and completeness.</li>
</ol>
Community Relations&nbsp;
<ol>
<li>Develops and maintains effective working relationships with clients, co-workers, program management, and representatives from all levels of government, civic organizations, business professionals, and the&nbsp;general public.</li>
<li>Participates in external meetings with funding agencies and community groups and organizations.</li>
</ol>
Communication&nbsp;
<ol>
<li>Communicates verbally and in writing in a professional manner at all times.</li>
<li>Attends staff meetings,&nbsp;trainings, and supervisory sessions as required.</li>
<li>Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.</li>
</ol>
Performs all other duties as assigned and as required.&nbsp;&nbsp;
Qualifications&nbsp;
Education and Experience&nbsp;
<ul>
<li>Bachelor’s Degree in related field required.&nbsp;Master’s degree preferred.</li>
<li>Minimum of 2 years of experience in human services, homeless services, consulting, evaluation, quality assurance, or related field&nbsp;required.</li>
<li>Experience with New York State Incident Management and Reporting Systems (NIMRS) and Web Submission of Investigation Report (WSIR) preferred.</li>
</ul>
Skills&nbsp;
<ul>
<li>Good analytical and problem-solving skills.</li>
<li>Strong interpersonal skills.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong knowledge of Microsoft Office (Word, PowerPoint, Outlook, and Excel).</li>
<li>Proficiency with relevant software (Excel, SPSS, Access). &nbsp;Experience using relational databases and statistical software preferred.</li>
<li>Ability to work effectively with multiple stakeholders (e.g. funders, employers, colleagues).</li>
</ul>
Physical Capabilities&nbsp;
<ul>
<li>Ability to travel using public transportation to and from various programs sites and other locations.</li>
</ul>
Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.&nbsp;
These benefits include:
<ul>
<li>Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.</li>
<li>Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.</li>
<li>Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.</li>
<li>Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.</li>
<li>Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.</li>
<li>Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.</li>
<li>Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.</li>
<li>Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.</li>
</ul>
Company DescriptionUrban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients. 
<h3>Company Description</h3>
Urban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.

Quality Improvement Analyst (Social Services)

<h3>Job Description</h3>
Job Description
Robert Half Financial Services is recruiting for an Energy Structured/Project Finance role for a boutique International Bank located in midtown Manhattan, New York. Our client requires 3+ years of Structured/Project Finance experience at a Bank or Financial Institution, with knowledge of renewable energy, credit analysis, due diligence, ratings, and cash flow. This role is hybrid remote requiring 2 days per week in the midtown Manhattan New York office.
 
Responsibilities:
<ul>
<li>Lead the credit process on new project finance transactions</li>
<li>Monitor existing project finance transactions</li>
<li>Conduct due diligence (credit analysis) on new project finance transactions, prepare credit applications and internal rating proposals for all new transactions, present transactions internally, and manage the credit process with the Credit Department</li>
<li>Manage the documentation process of project finance transactions with the Branch’s legal team</li>
<li>Monitor and manage existing project finance transactions, including the review and processing of waivers and amendments, the review of internal ratings, and internal reports</li>
<li>Explore and build relationships with new sponsors, financial advisor (FAs), and lenders to find new opportunities in project finance</li>
<li>Understand external regulatory matters and the Bank’s internal credit risk management frameworks</li>
<li>Conduct research on various topics and produce reports on new sectors, new countries, and regulatory frameworks related to the Branch’s credit portfolio when required on an ad-hoc basis</li>
<li>Attend bank meetings, industry events, conferences, and seminars</li>
<li>In coordination with the middle-back team, complete the administrative processes such as KYC and initial processing work for operations</li>
<li>Assist the senior manager with internal Branch reporting when required</li>
</ul>
 
Requirements:
<ul>
<li>3+ years of Structured/Project Finance experience at a Bank or Financial Institution</li>
<li>Knowledge of renewable energy, credit analysis, due diligence, ratings, and cash flow</li>
<li>Strong Excel and Financial Modeling experience</li>
<li>Spanish fluency is advantageous but not required</li>
<li>Bachelor’s Degree in Economics, Accounting, Finance, or a related field</li>
</ul>
 
The Energy Structured/Project Finance role is located in midtown Manhattan New York so please only apply if you are able to travel to this location, have relevant experience for the role, and are eligible to work in the United States. The salary is dependent on experience, the range is $130-160k base plus 20-25% target bonus, great work/life balance and benefits (fully covered medical, 27+ days PTO/sick leave, 5% 401k match). If your profile matches the above criteria, please email me directly and add me on LinkedIn, Trishan Khareghat

Structured/Project Finance - Renewable Energy

<h3>Job Description</h3>
Job DescriptionWe are looking for a highly experienced VP of Business &amp; Media Intelligence to lead strategic initiatives in data analytics and business intelligence. This role requires a visionary leader who excels at transforming complex data into actionable insights, developing innovative tools, and driving the adoption of cutting-edge technologies. Based in Pearl River, New York, this position offers the opportunity to shape the future of BI solutions for both internal teams and external clients. Responsibilities: • Optimize the organization’s use of business intelligence tools to uncover impactful insights, ensuring solutions meet the needs of internal teams and external clients. • Lead the design and development of reporting portals for client and internal use, crafting roadmaps for best-in-class solutions. • Define team strategy, set annual goals, and oversee the refinement of roles and responsibilities within the BI team. • Drive innovation through the evaluation and adoption of AI technologies that enhance data insights and reporting capabilities. • Build and maintain a prioritized roadmap for new capabilities, infrastructure improvements, and emerging technology adoption. • Supervise a team of five, conducting performance reviews and fostering growth and development. • Collaborate across departments to align BI strategies with organizational objectives and refine data tools. • Stay ahead of industry trends through research, networking, and continuous learning to ensure competitive advantages. • Evaluate third-party solutions and explore opportunities for custom-built tools to meet evolving business needs. • Ensure seamless project management practices to deliver high-quality BI solutions efficiently and effectively.• Minimum of 10 years of experience in business intelligence and analytics, particularly within media-focused companies. • Proven expertise with BI tools such as Power BI and Datorama. • Strong understanding of media campaign KPIs and the ability to present clear, actionable visualizations and reports. • Excellent communication skills, with a history of fostering internal and client relationships. • Deep knowledge of data manipulation techniques, including proficiency with relational databases and programming tools like Python. • Familiarity with analytics trends and data science innovations. • Formal project management experience, with PMP certification preferred. • Ability to manage cross-functional projects and deliver results in a fast-paced environment.

VP Business & Media Intelligence

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced ERP Integration Manager to oversee and streamline enterprise resource planning systems for our organization. In this role, you will be responsible for ensuring effective integration, customization, and optimization of ERP solutions to meet business needs. This is a Contract-to-Permanent position based in Brooklyn, New York, offering an excellent opportunity for professionals with expertise in ERP technologies and system management. Responsibilities: • Manage the implementation and integration of ERP systems, ensuring seamless communication between various business units. • Collaborate with stakeholders to gather and document detailed business requirements, translating them into actionable system specifications. • Lead efforts to customize and optimize ERP solutions, including Oracle NetSuite and Epicor, to align with organizational goals. • Develop and maintain Advanced Business Application Programming (ABAP) solutions to enhance system functionality. • Oversee change management processes to ensure smooth transitions during ERP updates or implementations. • Monitor system performance and troubleshoot integration issues to maintain operational efficiency. • Provide training and support to end-users, ensuring proper utilization of ERP systems and tools. • Work closely with cross-functional teams to identify opportunities for process improvements and system enhancements. • Ensure compliance with data security protocols and organizational standards throughout system integration. • Prepare regular reports and updates on ERP system performance and project progress for senior management.• Proven experience in ERP system integration and management, including expertise with Epicor and Oracle NetSuite technologies. • Strong knowledge of Advanced Business Application Programming (ABAP) and its application in ERP environments. • Familiarity with creating and analyzing Business Requirement Documents (BRDs) to guide system development. • Demonstrated success in leading change management initiatives within ERP projects. • Excellent problem-solving skills with the ability to troubleshoot and resolve system integration challenges. • Strong communication and collaboration skills to work effectively with diverse teams and stakeholders. • Ability to manage multiple tasks and prioritize projects effectively in a dynamic environment. • Bachelor's degree in Information Technology, Business Management, or a related field is preferred.

ERP Integration Manager

<h3>Job Description</h3>
Job DescriptionAbout the Role We are actively seeking a skilled&nbsp;Coupa Administrator Contractor&nbsp;to support and enhance an organization’s newly implemented Coupa platform. In this high-impact role, the chosen candidate will act as the primary Coupa configuration expert, championing system administration, post-go-live stabilization, and ongoing optimization efforts. This project offers an excellent opportunity to collaborate closely with Procurement, Finance, and Accounts Payable (AP) teams, driving system functionality, user adoption, and sustainable knowledge sharing. As a key contributor, this role requires a blend of technical expertise and the ability to work cross-functionally. By mentoring internal team members, you’ll play an essential part in building internal capabilities and ensuring long-term operational resilience. Key Responsibilities Act as the&nbsp;lead Coupa system administrator, delivering both day-to-day support and identifying opportunities for system enhancement. Support&nbsp;end users&nbsp;across departments (Procurement, Finance, AP) by resolving system-related inquiries and configuration challenges. Oversee and optimize&nbsp;Coupa configurations, including business rules, supplier setup, chart of accounts, custom fields, and approval chains. Manage&nbsp;user onboarding&nbsp;activities such as access provisioning, permissioning, and targeted training. Monitor and maintain&nbsp;data quality, including supplier records, accounting structures, and catalog information; implement improvements where necessary. Execute system&nbsp;change requests, including requirement gathering, testing, validation, and rollout. Prepare and maintain&nbsp;documentation&nbsp;for processes, system configurations, and best practices. Assist with&nbsp;reporting and analytics&nbsp;by leveraging Coupa dashboards or creating data extracts. Provide mentoring opportunities and knowledge transfer to internal staff to enhance Coupa configuration awareness and empower future system ownership.Qualifications &amp; Experience At least&nbsp;6 years of experience&nbsp;as a Coupa Administrator or related configuration role. Demonstrated proficiency in&nbsp;Coupa modules, especially Procure-to-Order (P2O). Hands-on experience with&nbsp;system configuration, approval workflows, user roles, and determining key integration points. A proven track record of&nbsp;supporting Coupa implementations&nbsp;post-go-live or during the hypercare stage. Strong capabilities in&nbsp;problem-solving, documentation,&nbsp;and cross-functional collaboration. Comfortable&nbsp;training non-technical stakeholders&nbsp;and leading knowledge-sharing sessions. Preferred Qualifications Practical understanding of&nbsp;Coupa-ERP integrations, notably with Workday. Experience in&nbsp;change management, process documentation, or delivering internal training. Possession of&nbsp;Coupa certifications&nbsp;(e.g., Coupa Admin or Coupa Certified detail oriented) is a plus.

Coupa Administrator Contractor

<h3>Job Description</h3>
Job Description
We are looking for an experienced IT Project Manager to oversee and drive the successful completion of major IT-related initiatives. This is a long-term contract position based in Atlanta, Georgia, where you will coordinate resources, manage project schedules, and ensure quality assurance standards are met. The role requires a proactive leader skilled in collaborating with cross-functional teams and delivering solutions involving client/server technology.
 
Key Responsibilities:
<ul>
<li>Lead project teams and manage cost, schedule, and compliance</li>
<li>Deliver end-to-end ServiceNow projects (HAM/SAM modules)</li>
<li>Coordinate with stakeholders to define scope, goals, and deliverables</li>
<li>Create and manage project plans, budgets, forecasts, and reports</li>
<li>Facilitate governance reviews and ensure project alignment with PMO standards</li>
<li>Monitor project milestones, risks, and quality of deliverables</li>
<li>Support testing, implementation, and change management activities</li>
</ul>
 
&nbsp;Required Qualifications:
<ul>
<li>Bachelor’s degree in IT, Business, or related field (or equivalent experience)</li>
<li>5+ years of IT project management experience</li>
<li>Experience managing&nbsp;ServiceNow HAM/SAM&nbsp;projects</li>
<li>Prior experience managing IT projects for utility clients</li>
<li>Strong skills in project financials, scheduling, and stakeholder communication</li>
<li>Proficiency with Microsoft Project, Primavera P6, or Smartsheet</li>
<li>Excellent leadership, decision-making, and organizational skills</li>
</ul>
⭐ Preferred Qualifications:
<ul>
<li>PMP or equivalent certification</li>
<li>Experience working with cross-functional and geographically distributed teams</li>
</ul>

IT Project Manager

<h3>Job Description</h3>
Job Description 
This job opportunity is part of an RFP process; candidates are invited to submit their resumes detailing relevant experience. 
Job Title: Quality Assurance Analyst, Senior (Security and Non-Functional Testing) 
Onsite Requirement: A couple of days onsite required and travel to different sites. 
Job Summary: The QA Analyst, Senior will play a critical role in ensuring the performance, security, and compliance of modernized systems developed Applications Modernization Project. The QA Analyst will be responsible for planning, designing, and executing test plans that address non-functional testing areas such as load, stress, volume, security, penetration, and system performance to ensure compatibility, scalability, and compliance with client security and technical standards. This role requires hands-on experience in both manual and automated testing, with a strong focus on performance testing and compliance auditing. Familiarity with tools like Selenium, Microsoft Test Suite, and modern performance testing platforms is essential.
Key Responsibilities
<ul>
<li>Analyze business and technical requirements to derive non-functional testing strategies. </li>
<li>Develop and execute detailed performance test plans, security test scenarios, and load test cases using industry-standard tools. </li>
<li>Conduct manual and automated regression testing across various environments, incorporating cross-browser and cross-device testing methodologies. </li>
<li>Collaborate with developers, system architects, and the cybersecurity team to identify performance bottlenecks and security vulnerabilities. </li>
<li>Perform penetration testing in alignment with client’s Third-Party Information Security Requirements. </li>
<li>Ensure cross-browser and device compatibility (desktop, tablet, mobile). </li>
<li>Use Selenium and Microsoft Test Suite for test automation and ensure full coverage of user workflows and APIs. </li>
<li>Create and maintain documentation on test execution, results, anomalies, and improvements. </li>
<li>Work closely with the client QA lead and developers to incorporate testing into CI/CD pipelines and Agile workflows. </li>
<li>Support integration of automated and performance test scripts into DevOps pipelines for continuous testing</li>
<li>Participate in the development of client-required security artifacts and reporting structures. </li>
<li>Support certification and auditing requirements by maintaining detailed logs, evidence, and compliance documentation. </li>
</ul>
Qualifications
<ul>
<li>8+ years of experience in QA and software testing with a focus on non-functional and security testing. </li>
<li>Proven experience with Microsoft Test Manager, Coded UI, or equivalent testing suites. </li>
<li>Proficiency with Selenium, Microsoft Test Suite, and performance testing tools such as JMeter, LoadRunner. </li>
<li>Experience in all three testing domains: Manual Testing, Automation Engineering, and Performance Testing. </li>
<li>Strong understanding of modern performance testing tools (e.g., JMeter, LoadRunner) and security tools (e.g., Burp Suite, OWASP ZAP). </li>
<li>Experience testing .NET-based web applications and APIs integrated with modern SQL databases. </li>
<li>Familiarity with legacy systems migration and large-scale public sector modernization projects. </li>
<li>ISTQB or equivalent QA certification.</li>
<li>Demonstrated ability to support auditing and compliance testing, including regression, load, and performance testing aligned with certification requirements. </li>
<li>Experience in government or education sector IT projects</li>
<li>Familiarity with DB2 to SQL migration testing. </li>
<li>Demonstrated knowledge of test automation frameworks and scripting languages. </li>
<li>Understanding of client’s technology environment, technical standards, and third-party security compliance frameworks is a plus.</li>
</ul>
Compensation and Benefits 
The projected compensation range for this position is $115,100 to $140,800 per year benchmarked in the New York area. The target salary is $127,600 for this role. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience. 
LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits. 
Devoted to Fair and Inclusive Practices 
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. 
If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department by email at <a href="mailto:hr@lcginc.com" target="_blank">hr@lcginc.com</a>. 
Securing Your Data 
Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from lcginc.com or <a href="mailto:system@hirebridgemail.com" target="_blank">system@hirebridgemail.com</a> emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at <a href="mailto:hr@lcginc.com" target="_blank">hr@lcginc.com</a>. 
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Quality Assurance Analyst, Senior (Security and Non-Functional Testing)

<h3>Job Description</h3>
Job Description
This role is responsible for learning new applications by shadowing support analysts. After learning and becoming comfortable with the necessary application information, the candidate will field support calls and develop new enhancements to applications.
 
<ul>
<li>Work with Application Support Team fielding support tickets within different application areas</li>
<li>Work with the Application Support Team to create and modify different areas of the Electronic Content Management suite, including documents, workflows, and integrations</li>
<li>Work as part of an IT team to deliver new releases to Project Sponsors and end Users, discuss and prioritize defects with Application Development Manager and ensure problem resolution/escalation</li>
<li>Assist other team members, Developers and Users throughout the development process (i.e. work with users to solve front line supporting issues)</li>
<li>Monitor performance of all new and existing OnBase software across the organization.</li>
<li>Learn appropriate software modules used and supported by the organization.</li>
<li>Learn and engage in supporting and developing Power BI Reports</li>
<li>Occasional travel for training is required.</li>
</ul>
Skills/Experience:
 
<ul>
<li>Preferred Bachelor’s Degree in an IT related field</li>
<li>0-1 years of general IT experience</li>
<li>Ability to deconstruct user requirements</li>
<li>Basic programming experience in language of choice</li>
<li>Ability to work independently without close supervision, as well as within a team</li>
<li>Strong Microsoft Office Skills</li>
<li>Proven analytical and problem-solving abilities.</li>
<li>Strong organization skills with keen attention to detail.</li>
<li>Exceptional interpersonal, written and oral communication skills (focus on customer service orientation).</li>
<li>Experience working in a team-oriented, collaborative environment.</li>
<li>Some domestic and international travel may be required</li>
</ul>
Preferred:
 
<ul>
<li>Experience working with HTML, JavaScript, XML, XSLT, jQuery.</li>
<li>Knowledge of Document Management (ECM) and Workflow Software.</li>
<li>Experience working with the OnBase Document Management System.</li>
<li>Experience with Power BI</li>
</ul>

Junior Application Support Analyst

<h3>Job Description</h3>
Job Description
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise
Hybrid: 4 days in office/1 day remote
Join UP! We are lighting the path home, one person at a time.
 
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Summary 
Reporting to the Chief Compliance Officer, the Quality Improvement Analyst works closely with program staff in meeting the organizational standards of quality improvement, evaluation, performance measurement and management, data management, and compliance. The Quality Improvement Analyst supports the department to develop a culture of data-driven practice and demonstrate the impact of service delivery. 
 
Responsibilities 
Program/Facilities 
<ol>
<li>Conducts regular chart/documentation reviews and internal audits as well as develops summary reports on review and audit findings and monitors performance improvement plans as needed.</li>
<li>Analyzes organization programs’ adherence to organizational and regulatory standards on service quality, documentation quality, compliance requirements, and data quality reviews.</li>
<li>Assists programs in implementing and improving utilization of databases and QI systems.</li>
<li>Assists programs in understanding and implementing evaluation and performance measurement and management systems, including activities such as data collection, data reporting, interpreting findings, improvement plan development, and identifying evaluation needs.</li>
<li>Conducts quantitative and qualitative analyses and communicates results to program staff.</li>
<li>Conducts research and literature reviews on topics related to service models, program evaluation, and evidence-based practices.</li>
<li>Provides relevant training and coaching to program staff, as needed.</li>
</ol>
Administrative 
<ol>
<li>Responsible for running service types reports in AWARDS and entering all rehabilitative and tenancy support services provided to clients into CAIRS, the NYS Child and Adult Integrated Reporting System. </li>
<li>Prepares and maintains reports and queries as required and assures data accuracy and completeness.</li>
</ol>
Community Relations 
<ol>
<li>Develops and maintains effective working relationships with clients, co-workers, program management, and representatives from all levels of government, civic organizations, business professionals, and the general public.</li>
<li>Participates in external meetings with funding agencies and community groups and organizations.</li>
</ol>
Communication 
<ol>
<li>Communicates verbally and in writing in a professional manner at all times.</li>
<li>Attends staff meetings, trainings, and supervisory sessions as required.</li>
<li>Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.</li>
</ol>
Performs all other duties as assigned and as required. 
Qualifications 
Education and Experience 
<ul>
<li>Bachelor’s Degree in related field required. Master’s degree preferred.</li>
<li>Minimum of 2 years of experience in human services, homeless services, consulting, evaluation, quality assurance, or related field required.</li>
<li>Experience with New York State Incident Management and Reporting Systems (NIMRS) and Web Submission of Investigation Report (WSIR) preferred.</li>
</ul>
Skills 
<ul>
<li>Good analytical and problem-solving skills.</li>
<li>Strong interpersonal skills.</li>
<li>Strong written and verbal communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong knowledge of Microsoft Office (Word, PowerPoint, Outlook, and Excel).</li>
<li>Proficiency with relevant software (Excel, SPSS, Access). Experience using relational databases and statistical software preferred.</li>
<li>Ability to work effectively with multiple stakeholders (e.g. funders, employers, colleagues).</li>
</ul>
Physical Capabilities 
<ul>
<li>Ability to travel using public transportation to and from various programs sites and other locations.</li>
</ul>
Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 
These benefits include:
<ul>
<li>Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.</li>
<li>Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.</li>
<li>Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.</li>
<li>Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.</li>
<li>Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.</li>
<li>Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.</li>
<li>Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.</li>
<li>Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a senior engineer who is a versatile all-rounder and has experience with day to day Operational level troubleshooting as well as good skills in developing scalable software systems. We are expecting this engineer to initially focus on analyzing operational issues, suggest potential solutions satisfying performance, scalability and security aspects and describe improvements where possible. The successful candidate will then move on to contributing to the development of new features and tools as well as helping to plan and innovate, bringing software best practices to existing solutions. He/She will be just as motivated by tinkering and improving the current systems as searching out the latest technologies. About You * A successful candidate is a software engineer able to design a solution that scales to 1000s of users, while not requiring an army of heroes to maintain * Will help building, testing and deploying this solution, and feel satisfied not when she/he’s the only person on earth able to understand it, but rather when she/he can take holidays with no fear of being called * Is not driven by the approval rates of her/his own ideas, but by the success of team driven projects * Will be able to disagree and commit when needed * Will also be able to mentor younger team members in their technical growth, as well as help the team implement best software development practices. Your Responsibilities * Work with geographically distributed teams to deliver development and testing environments in an automated, scalable, stable, self service way to our end users. * Use your troubleshooting and triage skills to provide assistance to solve escalated operational and end users issues. * Implement improvement initiatives such as methodologies, standards, processes, and tools to make teams more efficient. * Lead and mentor other engineers in the team Required Experience * 5+ years software and systems delivery experience. Proven record of building scalable and maintainable solutions * Strong development experience in AWS, Chef, Docker, Linux Shell Scripting, Bash Scripting, and Jenkins * Experience with Relational and NoSQL (Riak, MongoDB, etc) databases * Good knowledge in distributed systems, concurrency, multithreading and design principles * Experience with Agile Principles and best practices

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