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<h3>Job Description</h3>
Job DescriptionSalary: $65000-$80000 
Title: Senior IT Support Specialist
Location
Hybrid Local to NYC (ability to travel onsite to client locations as needed)
Salary Range
$65,000$80,000
Department
Service Desk
Reports To
Service Desk Manager
About the Company
ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for exceptional client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end.
Were looking for a Senior IT Support Specialist who leads with customer service, thinks holistically about systems, and enjoys solving complex problems while building strong client relationships.
The Role
As a Senior IT Support Specialist, youll be a primary point of contact for clients, responsible for resolving advanced technical issues, driving long-term fixes, and improving how support is delivered. This is not a call-center or ticket-churn role.
Youll work across multiple client environments, communicate directly with stakeholders, and take ownership from initial request through resolution and follow-up. Success in this role requires both strong technical capability and excellent customer-facing judgment.
What Youll Do
<ul>
<li>Serve as a trusted, client-facing technical resource for escalated and complex support needs</li>
<li>Diagnose and resolve issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments</li>
<li>Own issues end-to-end including investigation, resolution, documentation, and client communication</li>
<li>Support networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing</li>
<li>Partner with teammates in a non-tiered support structure that values collaboration and shared ownership</li>
<li>Participate in client projects including migrations, deployments, security initiatives, and system upgrades</li>
<li>Identify recurring issues and recommend automation, tooling improvements, or process changes</li>
<li>Maintain clear, accurate documentation and contribute to internal knowledge resources</li>
<li>Provide onsite support to NYC-area clients as needed</li>
</ul>
Technology Youll Work With
Experience with all tools is not required. Exposure to several is strongly preferred.
Cloud &amp; Productivity
<ul>
<li>Microsoft 365, Azure AD, Intune</li>
<li>Google Workspace</li>
</ul>
Systems
<ul>
<li>Windows Server, Active Directory, Group Policy</li>
<li>macOS with MDM solutions such as Jamf or Mosyle</li>
</ul>
Networking &amp; Security
<ul>
<li>Meraki, Fortinet, SonicWall</li>
<li>VLANs, VPNs, Wi-Fi administration</li>
<li>Endpoint security and EDR tools</li>
</ul>
MSP Tooling
<ul>
<li>RMM platforms such as NinjaOne or Datto RMM</li>
<li>PSA tools including ConnectWise or Autotask</li>
<li>Backup platforms like Datto or Veeam</li>
</ul>
What Were Looking For
<ul>
<li>25+ years of experience in an MSP or fast-paced, multi-client IT support environment</li>
<li>Strong troubleshooting skills across systems, networking, cloud services, and security fundamentals</li>
<li>Customer-first mindset with the ability to communicate clearly and calmly with non-technical users</li>
<li>Comfort diagnosing unfamiliar technologies through logic, research, and experimentation</li>
<li>High ownership mentality you dont pass problems along, you solve them</li>
<li>Proactive approach to improving processes, documentation, and tooling</li>
<li>Desire to keep learning and expanding technical depth</li>
<li>Certifications (Microsoft, Cisco, CompTIA, etc.) are a plus but not required</li>
</ul>
Why Youll Love Working Here
<ul>
<li>Customer-focused support culture: Technical excellence paired with real client relationships</li>
<li>Non-tiered team structure: Ownership, autonomy, and accountability without rigid escalation paths</li>
<li>Variety and growth: Exposure to diverse environments that rapidly build skills</li>
<li>Impact-driven work: Your ideas for efficiency, automation, and improvement are encouraged and implemented</li>
<li>Supportive culture: Curious, collaborative teammates who value quality work and mutual respect</li>
</ul>

Senior IT Support Specialist

<h3>Job Description</h3>
Job Description
We are looking for a skilled and motivated Help Desk Analyst to join our team in Piscataway, New Jersey. This role requires a proactive individual with strong communication abilities and a passion for problem-solving in a dynamic, team-oriented environment. As a Contract to permanent position, this opportunity offers the chance to demonstrate your expertise while contributing to the success of the organization. This role is going to Audio/Visual focus assisting on setting up conferences and events:
 
Responsibilities:
• Maintain computer hardware and peripherals by performing upgrades, replacements, and ensuring proper documentation and inventory management.
• Offer guidance and support to Tier 1 team members, fostering collaboration and knowledge sharing.
• Apply corporate processes such as Incident, Problem, and Change management to efficiently resolve technical issues.
• Manage user accounts throughout their lifecycle, including onboarding, modifications, and departures.
• Troubleshoot a wide range of end-user issues, providing in-depth analysis for web and mobile applications.
• Handle escalated tickets related to server and network challenges, ensuring timely resolutions.
• Ensure compliance with organizational standards by closing tickets promptly and delivering exceptional customer service.
• Demonstrate understanding of network systems, servers, PCs, databases, and proprietary platforms to address technical problems effectively.
• Proven experience in a help desk or technical support role. • Strong knowledge of PC hardware, peripherals, and related troubleshooting. • Familiarity with corporate IT processes, such as Incident, Problem, and Change management. • Ability to manage user accounts and perform lifecycle tasks efficiently. • Solid understanding of network systems, servers, and databases. • Excellent problem-solving skills and the ability to perform root-cause analysis. • Exceptional communication skills and a customer-focused approach. • Ability to work effectively in a fast-paced, team-driven environment.

Help Desk Analyst

<h3>Job Description</h3>
Job Description
We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as the best place to work in Westchester.
Position Summary The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance. Essential Functions and Responsibilities Includes the Following
· Prior experience supporting clinical systems in hospitals or physician practices/clinics.
· Possesses the necessary leadership and communication skills for a customer-driven service organization.
· Demonstrates excellent oral and written communication skills. Can interact successfully with all levels of staff within the organization, physicians, vendors, and technicians.
· Maintains confidentiality of patient records or other confidential information.
· Demonstrates accountability and professional attitude regarding personal schedule and work commitments.
· Foster’s positive interpersonal relationships and professional image by adhering to the behavioral standards with internal and external contacts.
· Adheres to Human Resources Policies and Procedures.
Application Support &amp; Optimization
· Provide expert-level support for healthcare clinical and business applications.
· Diagnose and resolve complex application and integration issues; serve as an escalation point for Tier 1–2 analysts.
· Lead efforts to optimize system functionality, improve performance, and enhance user satisfaction.
· Ensure up-time, data integrity, and compliance with internal and external standards (HIPAA, Joint Commission, CMS).
Implementation &amp; Configuration
· Lead the design, configuration, testing, and deployment of new applications, upgrades, and system enhancements.
· Collaborate with stakeholders to analyze requirements and translate clinical/business needs into technical specifications.
· Oversee system build activities and manages vendor relationships for application support and enhancements.
Project Leadership
· Manage or co-lead large-scale IT and clinical system projects through all lifecycle phases.
· Develop and maintain project plans, timelines, and risk assessments.
· Coordinate cross-functional teams, ensuring alignment between IT and clinical operations.
Workflow Analysis &amp; Training
· Conduct advanced workflow analysis and recommend process improvements to increase efficiency and quality of care.
· Develop and maintain a comprehensive system of documentation, policies, and procedures.
· Mentor and train application analysts, superusers, and other stakeholders on system functionality and best practices.
· Minimum 5–7 years of experience supporting healthcare information systems.
· Advanced knowledge of several major healthcare applications is required.
· Proven experience leading IT or application projects in a healthcare setting.
· Experience mentoring junior staff or managing small teams preferred.
· Demonstrated experience successfully supporting administrative, financial or clinical department managers and operating personnel with the ability to work well with a variety of personalities.
· Understands and adheres to the Hospital Performance Standards, Policies and Behaviors.
· Develops the project work plan, work breakdown structure, and schedule using a designated project management tool for project team usage. Project Plans include sufficient task level detail to capture known dependencies and major milestones. Management of all projects assigned to oversee.
· Utilize effective project and time management skills to manage multiple projects simultaneously.
· Ensure all projects are consistent with overall customer objectives and strategic plans.
· Manage the day-to-day activities of cross-functional project teams and ensure adherence to the project plan.
· Deploy best practices approach defined by Project Delivery Services team.
· Work to control change, adjust the budget, timeline, and project scope to accommodate approved changes.
· Produces timely, detailed summaries and high-level reports
· Provide project schedule, actual vs. budget, and earned value information in project progress reports.
· Identifies and mitigates project risk, keeping issues visible, to avoid impacting the project's success.
· Confirm the alignment of customer expectations and project goals.
· Ensure proper quality assurance and user acceptance of solutions prior to implementation.
· Review and finalize deliverables and monitor quality control.
· Develop customer Return on Investment metrics for project, based on customer objectives.
· Develops and maintains all strong working relationships with all key stakeholders including, Client Executives, Product
Managers, and Resource Allocation Manager.
· Coordinate with Client Executives and Product Directors to align all projects with customer's strategic objectives
· Collaborate with Resource Allocation Manager to ensure associates with required skills are available to support the implementation of new system solutions. Management of all resources assigned to projects.
· Motivate, guide and lead implementation staff to achieve organizational goals and satisfy customers.
· Proactively identify project and staff related issues.
· Participate in performance appraisals and contribute to project team associate's performance appraisals.
· Performs all other related duties as assigned.
Education &amp; Experience Requirements
· Demonstrated experience managing IT projects in an enterprise environment
· Experience working with tool to create and manage project plans using MS project Implementation management
· Experience managing project budgets
· Background in hospital/medical claims processes and knowledge of claims workflow is a requirement
Core Competencies
· Demonstrates ability to establish two-way communication by clearly defining expectations, communicating utilizing a variety of methods
· Actively take note to ideas and concerns and respond in an appropriate manner.
· Demonstrates ability to retain composure under stress For more information or to apply send resume to <a href="mailto:Sima@humanedge.com" target="_blank">Sima@humanedge.com</a> or call 914-940-

IT Clinical Systems Analyst

<h3>Job Description</h3>
Job Description
The Integration Specialist plays a key role in onboarding newly acquired collision repair locations into VIVE Collision. This role partners closely with Business Development, Operations, and Market Leaders to ensure smooth integrations, accurate Work in Process (WIP) conversions, and successful team onboarding.
This position is ideal for an Estimator ready to expand their career into a high-impact, corporate-facing role with significant growth opportunity.
Key Responsibilities
<ul>
<li>Execute integration plans for newly acquired locations</li>
<li>Lead on-site integrations and post-integration follow-up visits</li>
<li>Manage WIP conversions from start to finish, ensuring financial accuracy</li>
<li>Review and approve WIP conversion details</li>
<li>Train new teammates on VIVE systems, processes, and the VIVE Playbook</li>
<li>Support new teams until operations are stable and fully onboarded</li>
<li>Partner with Market Leaders and Talent Acquisition on staffing needs</li>
<li>Maintain accurate integration records and documentation</li>
<li>Support cross-functional integration projects as assigned</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years of collision repair industry experience</li>
<li>Estimating and WIP experience strongly preferred</li>
<li>Proficiency in Excel and Microsoft Office</li>
<li>Strong organizational and time-management skills</li>
<li>Effective written and verbal communication skills</li>
<li>Ability and willingness to travel 100% with overnight stays</li>
</ul>
Benefits
<ul>
<li>Medical, Dental, and Vision insurance (including domestic partners)</li>
<li>$50,000 employer-paid life insurance</li>
<li>401(k) with employer match</li>
<li>Health Savings Account (HSA)</li>
<li>Employee Assistance Program (counseling, coaching, financial/legal support)</li>
<li>Paid time off and 6 paid holidays (including Black Friday)</li>
<li>Birthday floating holiday</li>
<li>Career growth opportunities within VIVE Collision</li>
</ul>
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Collision Integration Specialist

<h3>Job Description</h3>
Title - IT Operations Manager
Location - San Diego / Denver / Omaha / Kansas / Edison / NY
 
Job Description :
 
Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.
Responsibilities:
<ul>
<li>Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules</li>
<li>Assist in the management of policy development and technology planning</li>
<li>Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects</li>
<li>Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered</li>
<li>Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals</li>
<li>Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting</li>
<li>Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity</li>
<li>Ensure smooth operations of all IT systems and data security</li>
<li>Understand and track applicable regulatory and reporting requirements</li>
<li>Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements</li>
<li>Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures</li>
<li>Work with senior management to enhance monitoring of critical applications and develop operational run books</li>
<li>Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities</li>
<li>Establish a stable performance environment by monitoring and analyzing problems</li>
<li>Ensure problems are identified and solved as rapidly and efficiently as possible</li>
<li>Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning</li>
<li>Provides estimates, forecasting and work planning assistance</li>
<li>Requirements:</li>
<li>Bachelor’s degree or equivalent in Information Technology, or related field </li>
<li>7+ years' experience working in an IT Operations production support role in an enterprise environment</li>
<li>2+ years' leadership experience</li>
<li>Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals</li>
<li>Familiarity working with enterprise project planning and resourcing</li>
<li>Internal and external customer-facing production support experience</li>
<li>Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm</li>
<li>Knowledgeable with a variety of infrastructure technologies: Windows, VMware</li>
<li>Active Directory</li>
<li>Ability to support 24x7 operations</li>
<li>Detail-oriented, with superior verbal and written communication skills</li>
<li>Strong critical thinker with problem solving aptitude</li>
<li>Excellent organizational skills with the ability to juggle multiple tasks at once</li>
<li>Proactive mindset</li>
</ul>
TribolaTech
Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company.
TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.
Please email,
Email: <a href="mailto:mercia.vincent@tribolatech.com" target="_blank">mercia.vincent@tribolatech.com</a>

IT Operations Manager

<h3>Job Description</h3>
Important 
<ul>
<li> 9-month contract with HIGH chance to extend or become PERM</li>
<li> 40-hours a week M-F (30-minute lunch break required)</li>
<li> Benefit Options Included</li>
<li> Pay: $50-$60/hr </li>
</ul>
Job Summary We are seeking a highly analytical, insights-driven Web Optimization Manager to manage the ongoing enhancements of our website experience. In this role, you will uncover friction points across the digital journey, develop data-backed hypotheses, and create A/B testing strategies to improve engagement and conversion. You’ll work closely with our data analyst to translate complex user behavior data into actionable insights and implement site enhancements that measurably improve business outcomes. Your work will directly impact how care seekers experience our website-ensuring every interaction helps moves them closer to what they need. Job Responsibilities Reporting to the Associate Director, Digital Experience Strategy, you will: 
<ul>
<li>Identify friction points in the user journey through behavioral data analysis and deliver strategic, high-impact recommendations that enhance usability, engagement, and conversion.</li>
<li>Apply a critical lens to data by questioning assumptions, investigating underlying user behaviors, and continuously refining hypotheses to uncover deeper user insights and inform optimization priorities.</li>
<li>Develop and prioritize testable hypotheses grounded in both quantitative and qualitative insights to drive iterative improvements in site performance and user flow.</li>
<li>Own the development and execution of a robust testing roadmap, including A/B and multivariate tests, collaborating with Product, UX, and Marketing Operations to implement.</li>
<li>Leverage Heap and Power BI to monitor user behavior and site performance, delivering data-driven insights that inform optimization strategies and align with core KPIs.</li>
<li>Partner closely with data analysts to validate findings and ensure optimization decisions are backed by statistically significant results and business impact.</li>
<li>Synthesize complex data into compelling narratives that clearly communicate optimization outcomes to cross-functional stakeholders.</li>
<li>Collaborate with UX and content strategy teams to recommend and implement changes that improve clarity, usability, and the overall site experience across key journeys.</li>
<li>Maintain and continually refine a backlog of optimization opportunities informed by user behavior, research, industry benchmarks, and business objectives.</li>
<li>Align stakeholders around testing priorities and site experience goals, facilitating shared understanding of trade-offs, dependencies, and expected outcomes. </li>
</ul>
Required Skills &amp; Experience 
<ul>
<li>Four (4) – seven (7) years of experience in website optimization, digital experience, CRO (conversion rate optimization), or a similar role.</li>
<li>Deep experience working with web analytics platforms (e.g., Heap, Adobe Analytics, Google Analytics)</li>
<li>Proficient in A/B and multivariate testing tools such as Dynamic Yield, Optimizely, Google Optimize, Adobe Target, or similar.</li>
<li>Strong hypothesis-driven mindset, with a proven ability to design, run, and analyze digital experiments.</li>
<li>Advanced analytical skills with the ability to work independently on web data and partner with data teams for deeper analysis.</li>
<li>Comfortable working with cross-functional teams including UX, content, product, and engineering to bring ideas to life.</li>
<li>Strong communication skills and the ability to present insights in a clear, actionable, and persuasive way. </li>
</ul>
Required Education: 
<ul>
<li>Bachelor’s degree in Marketing, Digital Marketing, Analytics, Business, or a related field. </li>
</ul>

Web Optimization Manager

<h3>Job Description</h3>
Managing Director - US Data Center Strategy
 
An institutionally backed digital infrastructure platform is seeking a Managing Director, Data Center Strategy to lead the development, investment and strategic growth of its data center portfolio.
 
As an executive you will play a defining role in shaping the company’s continued expansion into hyperscale and enterprise markets - guiding strategic partnerships, evaluating new markets and overseeing large-scale development and acquisition initiatives across the US.
 
Key Responsibilities
 
<ul>
<li>Define and execute the platform’s US data center growth strategy across greenfield development, joint ventures and strategic acquisitions.</li>
<li>Lead market evaluation for hyperscale, colocation and edge opportunities, balancing technical, financial and power-availability considerations.</li>
<li>Develop and manage partnerships with utilities, landowners, hyperscale tenants and construction partners to accelerate deployment timelines.</li>
<li>Oversee project pipeline from concept to commissioning - ensuring alignment with investment targets, ESG goals, and long-term platform value creation.</li>
<li>Collaborate cross-functionally with capital markets, operations, design, and energy procurement teams to drive scalable, cost-efficient growth.</li>
<li>Represent the platform externally with key industry stakeholders, maintaining a strong network across hyperscalers, developers, and investors.</li>
</ul>
 
Ideal Background
 
<ul>
<li>15+ years of experience in data center strategy, development and/or investment.</li>
<li>Proven record of leading large-scale acquisition, power negotiation and market entry initiatives across North America.</li>
<li>Deep understanding of power markets, interconnection and site-readiness within the evolving US data center ecosystem.</li>
<li>Strong commercial acumen and comfort operating at the intersection of infrastructure, energy and technology.</li>
<li>Experienced leader capable of guiding multidisciplinary teams and external partners in a high-growth environment.</li>
</ul>
 
The role offers:
 
<ul>
<li>True strategic influence - you’ll sit at the table with investors and decision-makers shaping the next decades of digital infrastructure growth.</li>
<li>Scale and ambition - the platform is backed by institutional capital and positioned for major expansion across North America.</li>
<li>Autonomy and impact - the mandate is to create, not maintain. You’ll set direction and define new markets.</li>
</ul>

Managing Director, Data Center Strategy

<h3>Job Description</h3>
Job Description
On-Site Artwork Project Manager, Packaging

With more than 150 years of industry-leading experience, the businesses of SGS &amp; Co and SGK are united as SGX – a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, we deliver the full suite of packaging graphics, plate and cylinder production and metal deco services to brand owners, retailers, and printers.
 We are focused on simplifying complexity, delivering flawless in-market execution and leveraging our global reach to drive consistency and amplify brand impact at scale.
Overall, Job Summary:
Manages the full lifecycle of Packaging projects for assigned client(s). Monitors and communicates project milestones and progress to ensure projects are executed on time and within budget. Partners across the Brand Development function to identify and resolve project issues; resolves the most complex problems using strong technical knowledge.
Your Role:
We are looking for a dynamic, creative project manager to work with our Diageo account leading the packaging artwork process, driving all packaging commercialization activities.
This position requires minimum 3 days per week in office in New York, NY. You will be working in a client’s office supporting an SGx team that is mostly remote or in office less frequently.
Manage Projects and Coordinate Artwork Production
<ul>
<li>Oversee end-to-end workflow of packaging artwork from a highly detailed perspective</li>
<li>Collaborate with team leaders to ensure client expectations are managed regarding scope and progress in schedule and budget</li>
<li>Manage high-volume project timelines, facilitate planning and related task management</li>
<li>Oversee and communicate key timelines and priorities</li>
<li>Act as a liaison between management, internal departments, and clients to troubleshoot problems and provide solutions</li>
<li>Partner and collaborate with internal teams in a positive, professional, and constructive way</li>
<li>Ability to manage and engage in pre-production calls with the support of technical print production managers</li>
</ul>
Coordinate and Traffic Artwork Production and Prepress
<ul>
<li>Translate client instructions into measurable and effective communication to all necessary end-users</li>
<li>Lead/participate in meetings as needed to review active projects and action items</li>
<li>Create, manage and communicate project timelines and submission deadlines</li>
<li>Manage extremely tight, sensitive timelines as needed with clear communications on any barriers and timeline risks managing client expectations</li>
<li>Manage projects in workflow tool (Michaelangelo), monitor routing approvals</li>
<li>Supervise and lead to help other members of team learn best practices regarding project management and communication</li>
</ul>
Workflow Management
<ul>
<li>Have a working knowledge of the workflows for packaging production and complex execution, understanding how to adjust to each component’s needs</li>
<li>Demonstrate critical and strategic thinking skills, and be solution-oriented and flexible in your approach</li>
<li>Develop, improve and consistently streamline workflow processes</li>
<li>Set up projects and approvers in workflow tool, onboard new users as needed</li>
<li>Optimize project organization to improve quality</li>
<li>Create Estimates and Manage POs on behalf of project assignment</li>
</ul>
Quality Control
<ul>
<li>Verify technical and content in supplied art is correct</li>
<li>Refine and enforce quality control processes in each project</li>
<li>Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials/documentation when necessary</li>
<li>Report production issues and be actively involved in the continuous improvement of tools and processes</li>
<li>Take corrective action if anomaly is detected during the delivery</li>
<li>Be proactive, anticipate risks</li>
<li>Advise and guide production group on brand’s best practices</li>
<li>Efficiently monitor color quality of initial production, timelines and implement corrective actions</li>
<li>Manage expectations with client leads of how color data is used as it pertains to supply chain requirements across packaging deliverables and their interdependencies across multiple supplier capabilities</li>
</ul>
Business Continuity
<ul>
<li>Nurture good relationship with clients, develop trust and stay alert to potential business opportunities</li>
<li>Provide quality service by anticipating clients’ needs and regularly measuring satisfaction</li>
<li>Demonstrate good judgment in choosing methods of communication that are most effective and efficient (i.e., team meetings, in-person visits, phone calls, email)</li>
</ul>
Qualifications:
<ul>
<li>Microsoft Office experience required</li>
<li>Fully conversant with Adobe CS or Adobe certification is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong organizational skills</li>
<li>Knowledge of artwork management systems</li>
<li>Able to work effectively and efficiently towards goals in a complex, diverse environment with multiple and changing demands</li>
<li>Comfortable with interacting with clients of all levels, printers and suppliers.</li>
<li>Must be forward thinking and improvement driven</li>
</ul>
Education and Experience:
<ul>
<li>5-10 years’ experience in: packaging, artwork, creative project management</li>
<li>Education degree or equivalent in print, graphic design ideal</li>
<li>Strong understanding of print, production, design, art industry, pre-press, color management theory</li>
<li>Client-facing experience is a must</li>
</ul>
Location:
New York, NY: Hybrid model
Occasional travel to Stamford, CT Office
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $72,294 - $90,367 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.
#LI-AZ1

On-Site Artwork Project Manager, Packaging

<h3>Job Description</h3>
Job Description
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. 
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
What We're Looking For
As a Salesforce Technical Architect at Datavant, you will play a high-impact role in our growing Salesforce Center of Excellence as the definitive authority on all technical aspects and limitations of the platform. You will be joining a young team that is focused primarily on spearheading key digital transformation initiatives with the goal of implementing multiple Salesforce products at an enterprise level.
You will be responsible for guiding our development teams to ensure every solution is scaleable, secure, and performant. As this is a growing team, there will be times where you will be expected to get hands on and code. This is a unique opportunity to shape company-wide platform standards and lay the technical foundation for years to come.
What You Will Do
<ul>
<li>Conduct comprehensive technical design reviews, determine the optimal approach, and provide quality assurance across all initiatives.</li>
<li>Define the enterprise-level technical architecture, standards, and best practices across multiple production instances.</li>
<li>Manage the technical debt of the platform, proactively identifying and addressing performance bottlenecks, data challenges, and security vulnerabilities.</li>
<li>Design and implement reusable integration patterns between Salesforce, Mulesoft, and various enterprise systems.</li>
<li>Establish and enforce coding standards, reusable patterns/components, and technical documentation processes.</li>
<li>Develop a streamlined, compliant DevOps process including a CI/CD pipeline to be leveraged across multiple production instances.</li>
<li>Mentor and coach team members, raising the technical capabilities of the CoE.</li>
<li>Stay current with the latest Salesforce features and provide strategic recommendations for platform innovation.</li>
<li>Some hands on development</li>
</ul>
What You Need to Succeed
<ul>
<li>4+ years of experience as a Salesforce Technical Architect leading enterprise level architecture.</li>
<li>6+ years of hands-on experience as a Lead/Sr. Salesforce Developer on core clouds(Sales, Service, Experience) in a complex, multi-cloud, multi-instance organization.</li>
<li>Expert-level proficiency in Apex, LWC, event driven integration patterns, and Flow.</li>
<li>Strong Service Cloud and call center experience.</li>
<li>Data 360 (Data Cloud) implementation experience.</li>
<li>Revenue Management (Revenue Cloud) or legacy CPQ implementation experience.</li>
<li>Experience with Mulesoft, Heroku, or Kafka middleware tools.</li>
<li>Ability to manage multiple high-priority projects.</li>
<li>Salesforce Application and System Architect Certifications.</li>
</ul>
What Helps You Stand Out
<ul>
<li>Regulated industry experience - Healthcare preferred.</li>
<li>Additional Salesforce Certifications.</li>
<li>Salesforce consulting experience at a principal level and above.</li>
</ul>
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