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<h3>Job Description</h3>
Job DescriptionCompany Description 
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.&nbsp;&nbsp;
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the&nbsp;2021 Best in KLAS: Global Software (Non-US) report.
Job Description 
Purpose
Intelerad is a leading global provider of enterprise imaging solutions. Our team which includes personnel in the United States, Canada, India, the United Kingdom and Australia are united in our mission to advance the future of medical imaging with a unified architecture that connects physicians and clinical staff across departments and borders
We are seeking an Applications &amp; Workflow Consultant I who is responsible for successfully conducting Applications and Workflow analysis, training and optimization for Radiology IT solutions. The role will require current and future state Workflow Analysis, designing of future Workflow, determining applications optimization and configuration needs based on best practice methodologies and development and delivery of training plans for clinical and technical healthcare IT customer stakeholders including both super users and end users. This role will identify, file and follow-up on product features and issue requests associated with project implementations and be proactively involved in change management processes related to customer projects.
The focus and mission of this role is to deliver analysis, planning and implementation of workflow design and consulting as required and planning and delivery of training to customers so that they achieve the desired results at all stages of their journey with our products, realizing the full value of our software and services.
Responsibilities
<ul>
<li>Conduct Current State Workflow Analysis (as required)</li>
<li>Design Future State Workflow (including System Workflow and Department Process Workflow)</li>
<li>Determine application optimization within the department and provide the customer with Best Practice methodologies</li>
<li>Analyze unique configurations of customer sites and customize processes and training accordingly</li>
<li>Develop training plans and documentation</li>
<li>Coordinate and provide Super User and Administrator application training</li>
<li>Ensure that course completion certificates are supplied to customer sites in a timely manner</li>
<li>Ensure that all Super Users and Administrators can train customer End Users and understand any unique customer site requirements</li>
<li>Provide Application Training and support to other staff from other groups as required</li>
<li>Identify, File and Follow-up Product Features and issue requests during implementation</li>
<li>Proactively involved in change management processes related to implementations</li>
<li>Managing multiple projects at one time.</li>
<li>Adapting and meeting the expectations of challenging customers.</li>
<li>Frequent, often short-notice travel.</li>
<li>Coordinate with Project Management team on implementation activities</li>
<li>Proactively provides regular updates to PM’s and management</li>
<li>Work cross-functionally with other teams to improve collaboration and efficiencies &nbsp;</li>
</ul>
Qualifications 
Employment Prerequisites
<ul>
<li>Associate's degree in Computer Science, Health Science or Education and/or ARRT Certified Radiology Technologist with at least 1 year of experience preferred</li>
<li>1-3 years of experience in Healthcare or IT related roles</li>
<li>Proficiency in healthcare software and data management systems</li>
<li>Eligibility for Department of Defense clearance where required</li>
</ul>
Desired Competencies
<ul>
<li>Strong communication skills and ability to teach all types of learning styles in clinical applications</li>
<li>Knowledge of enterprise level Radiology Healthcare IT solutions</li>
<li>Ability to communicate and build rapport with internal management and other company personnel</li>
<li>Strong clinical aptitude with the ability to understand clinical radiology workflow</li>
<li>Strong problem-solving, technical skills and analytical skills</li>
<li>Ability to work independently and as part of a team</li>
</ul>
Working Hours Requirements
<ul>
<li>The working hours for this position will be determined by the needs of the business and may vary accordingly. Flexibility in scheduling is essential to meet operational demands</li>
</ul>
Travel Requirements
<ul>
<li>This position requires up to 75% of travel, mainly throughout North America and often on short notice.</li>
</ul>
This job description is not exhaustive and may be subject to change based on business needs. Additional duties may be assigned as required to meet operational demands.&nbsp;
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
All applicants meeting minimum qualifications will be required to complete a 30 minute&nbsp;online assessment as part of your application.
#LI-REMOTE
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.&nbsp;
 &nbsp;
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment

Applications & Workflow Consultant I - Medical Imaging (Radiology)

<h3>Job Description</h3>
IT Manager
Pennsylvania Branch
700 Uline Way, Allentown, PA 18106
Morning Call’s Top Large Employer of 2025!
Taking our tech team to new levels! Join us as an IT Manager to ensure Uline’s Pennsylvania Branch and surrounding Sales offices are properly equipped with the technology needed to support our growth as North America’s top distributor of shipping, industrial and packaging materials!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
<ul>
<li>
Manage local desktop support team, assigning work, setting priorities / deadlines for tasks and identifying coaching opportunities for process improvement.
</li>
<li>
Act as primary point of contact between business units, including Branch Management, Corporate Management and IT teams.
</li>
<li>
Plan and manage large-scale projects.
</li>
<li>
Coordinate the purchase, installation and maintenance of desktop equipment, printers and mobile devices.
</li>
<li>
Work with IT teams to develop business requirements, process documents, training materials, strategy, systems and processes.
</li>
</ul>
Minimum Requirements
<ul>
<li>
High School diploma / GED. Bachelor’s degree or relevant experience preferred.
</li>
<li>
5+ years of analytical experience within an IT department. Leadership / management experience preferred.
</li>
<li>
Fluent in Microsoft Windows technology with working knowledge of system platforms – AS400, 3GL and 4GL.
</li>
<li>
Provide on-call support on a rotational basis and work occasional evenings and weekends.
</li>
</ul>
Benefits
<ul>
<li>
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
</li>
<li>
Multiple bonus programs.
</li>
<li>
Paid holidays and generous paid time off.
</li>
<li>
Tuition Assistance Program that covers professional continuing education.
</li>
</ul>
Employee Perks
<ul>
<li>
Best-in-class, clean, modern facilities.
</li>
<li>
First-class fitness center and three miles of beautifully maintained walking trails.
</li>
</ul>
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a&nbsp;drug-free workplace.
EEO/AA Employer/Vet/Disabled
#LI-PC1
#LI-PA001
(#IN-PAOF)

IT Manager

<h3>Job Description</h3>
**CANDIDATES NEED TO BE LOCAL, WITHIN AN HOUR AND A HALF DRIVING DISTANCE FROM MASON LOCATION***
Title: STORE SYSTEMS SUPPORT
Duration: TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee.
Schedule:
<ul>
<li>SSS New Hire begins 7/21/2025</li>
<li>Department Store Systems Support</li>
<li>Training Window Dates 7/21/2025 -8/1/2025</li>
<li>IT Cut Off Date 7/9/2025</li>
<li>Training Hours 9a-530p</li>
<li>Training Locations Virtual</li>
<li>Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun</li>
<li>Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift &amp; 1 day off during week</li>
<li>Agent Shifts cont Shifts will be selected during training</li>
</ul>
Channels Supported Phone &amp; Chat
Agents will support INBOUND Calls or INBOUND Chats
Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm Skills:
<ul>
<li>Technical Aptitude Required</li>
<li>Open Schedule Availability</li>
<li>Previous call center experience preferred</li>
<li>Previous technical / customer service experience preferred</li>
</ul>
Responsibilities:
<ul>
<li>Technical Support Coordinator - Store Systems Support REMOTE Phone Support &amp; Troubleshooting 100% of the time.</li>
<li>Training and Transitions are mandatory in-office activities and typically span a total of three weeks.</li>
<li>To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks.</li>
<li>The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.</li>
<li>While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.</li>
<li>Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.</li>
<li>While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.</li>
</ul>
Requirements
<ul>
<li>Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)</li>
<li>Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)</li>
<li>Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred Agencies will be billed $2,000 for missing equipment Criminal Screens must be clear to start working</li>
<li>Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee.</li>
</ul>
Must meet Technical Requirements:
Here’s a list of requirements that will give everyone the best chance for success when recruiting, training and retaining remote associates.
<ul>
<li>The workspace should be free of outside distractions</li>
<li>Cables should be routed away from any walkway to avoid slip and fall hazard</li>
<li>Minimum internet speeds are 10 Megs download and 1 Meg upload (Instructions for Speed Test attached)</li>
<li>Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless</li>
<li>The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided)</li>
<li>Must have a smart phone: Our remote connectivity security requires multi-factor authentication. The authentication requires the use of a smart phone app.</li>
<li>Only provided hardware should be connected to the computer</li>
<li>Must be willing /able to come pick up equipment from the CSC and capable of setting it up at home. Equipment includes: cpu, monitor, mouse, keyboard, headset, power cord, monitor adaptor cord, 6 ft ethernet cord.</li>
</ul>

Technical Help Desk remote

<h3>Job Description</h3>
Job Description
Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.
 
Role Overview
The Dynamics Power Platforms &amp; CE Consultant is a core team member of our client’s customer delivery of Microsoft Dynamics 365 centred solutions. The Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics Power Platforms solutions working with both onshore and offshore development teams.
 
Job Location: Silema, Malta
Work Type: Hybrid
Job Type: Full-time, Permanent
Working Hours: GMT +1
Salary: Base + Benefits (Paid in Euros €)
Relocation: VISA &amp; Relocation Package Included
 
Requirements
<ul>
<li>Broad understanding of Dynamics 365 (Customer Engagement) functionalities</li>
<li>An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working in fast paced Agile environments</li>
<li>Willingness to develop your knowledge of new functionality in the Microsoft platforms, keeping on top of roadmaps, studying for certifications to ensure we help deliver best solutions to our clients</li>
<li>Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365</li>
<li>Successfully translate business and customer needs into a great digital customer experience</li>
<li>Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons</li>
<li>Understanding of scope (creep) and use of change control processes</li>
<li>Delivery of end-user training to clients and colleagues where applicable</li>
<li>Identify business/project risk and communicate as necessary</li>
<li>Microsoft Dynamics CRM Certifications, ideally most current versions are desirable</li>
<li>Preferably a University graduate with relevant degree within a computing or business discipline</li>
<li>Experience in consulting and good presentation skills</li>
<li>Confident in own ability and demonstrates this to clients and colleagues</li>
<li>Works independently as well as in a team environment</li>
<li>Good, clear communication skills</li>
<li>Ability to manage time and prioritise multiple tasks accordingly</li>
<li>Good problem-solving capabilities</li>
<li>Client centric approach with emphasis on client satisfaction</li>
<li>Confidence to reach out to more senior colleagues for guidance and advice</li>
<li>A proven track record of successful implementation of several solutions within medium to large client companies, preferably across several business verticals</li>
<li>Experience in a delivery-orientated IT environment using waterfall and agile methodologies</li>
<li>Business process mapping, modelling and documentation knowledge</li>
<li>Minimum 3-5 years hands-on proven functional experience in Power Platforms configuration, standard customisation, standard workflows, dashboards, flows, forms, views and standard reports development</li>
<li>Proven ability to develop a clear understanding of clients’ needs and incorporate them into a solution</li>
<li>Beneficial to have experience of Azure DevOps</li>
<li>Knowledge and understanding of capabilities of D365 CE functional areas in four of the following modules: Sales Management, Marketing, Customer Service Management, Field services &amp; Project services automation</li>
</ul>
 
Responsibilities
<ul>
<li>Contribute to the delivery of high-quality business and software solutions to our clients using your knowledge of Dynamics 365 CE functional capabilities working closely with client teams and business stakeholders</li>
<li>Organise, manage, and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and delivery team(s)</li>
<li>Interface effectively with other members of the delivery team and the solution Architect to ensure that the Power Platforms solution meets client’s requirements</li>
<li>Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations</li>
<li>The creation of high quality and sustainable client solutions and project documentation including support for testing activities</li>
<li>Deliver all consultancy and configuration work according to our client’s project methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget</li>
<li>Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations</li>
<li>Delivery of end-user training to clients and colleagues where applicable</li>
<li>Work on the creation of our client’s Dynamics 365 solutions and industry templates</li>
<li>Meet and exceed customer expectations of business knowledge, skills and behaviour</li>
<li>Identify business/project risks and mitigate or communicate as necessary</li>
<li>Communicate progress updates to relevant parties both formally and informally</li>
<li>Support practice development activities such as defining and configuring industry specific solutions</li>
<li>In all activities, ensure timely completion of internal processes and mandatory training</li>
<li>Work on own initiative and with minimal support if needed</li>
<li>To carry out additional duties as may occur from time to time as instructed and agreed by the management team</li>
<li>Promotes the Values of our company</li>
<li>Ensure timely completion of internal processes and mandatory trainings</li>
<li>The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times.</li>
</ul>
 
Microsoft Business Solutions Overview
At our client, your long-term future is every bit as important to them as it is to you. That’s why our clients aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.
 
This sets out all the different ways you’ll be rewarded at our client. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.
 
#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.
 
For this exciting opportunity they have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.
 
Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

Dynamics 365 CE Consultant 2 (Relocate to Malta/Big 4)

<h3>Job Description</h3>
Vaco is hiring for a SR Customer Satisfaction Technical Specialist Location: Oakland Park, FL Schedule: Schedules could be 5 days 8 hours or 4 days 10 hours. Compensation: $33-$38/hour Provides outstanding service experience and ensures customers' expectations are consistently met and exceeded. Deliverables &amp; Responsibilities 
<ol>
<li>Provides outstanding customer experience</li>
</ol>
<ul>
<li>Goes above &amp; beyond to build customer relationship with new &amp; returning customers</li>
</ul>
<ul>
<li>Responsible for inbound/outbound calls and written customer correspondence</li>
<li>Provides technical support, and demonstrates solid knowledge and understanding of company products</li>
<li>Maintains professional demeanor and customer focus at all times when representing the company</li>
</ul>
<ul>
<li>Timely and accurately processes product, service orders, and RMA's</li>
<li>Completes order transactions and forwards orders to be filled</li>
<li>Provides effective admin support</li>
<li>Assist with maintaining and organizing customer order and invoice files</li>
<li>Assists with maintaining a cleaned and organized CS Dept</li>
<li>Performs other duties as assigned </li>
</ul>
Education, Experience &amp; Skills
<ul>
<li>Associates Degree</li>
</ul>
<ul>
<li>5-8 years in automotive customer service, inside sales, or technical support roles</li>
<li>In-depth knowledge of technical specs, product troubleshooting, and customer issue resolution</li>
<li>Superior interpersonal and communications skills (oral &amp; written)</li>
<li>Electromechanical aptitude (highly desired)</li>
<li>Customer oriented, able to work in a fast paced environment while dealing with stressful situations</li>
<li>Computer skills; email &amp; general business software (e.g. MS Office, Outlook, PowerPoint, etc.)</li>
<li>Highly motivated and results oriented individual able to work independently and as a team</li>
<li>Demonstrated efficient Time Management and Organization skills</li>
<li>Demonstrated Analytical and Problem Solving/Resolution skills</li>
<li>Intermediate Math and Reading Comprehension skills</li>
<li>Automotive experience</li>
<li>Experienced with ERP/CRM systems and documenting technical cases</li>
<li>Specialized product knowledge</li>
<li>Reading schematics or technical documents</li>
<li>Supporting technical troubleshooting </li>
</ul>
 Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

SR Customer Satisfaction Technical Specialist

<h3>Job Description</h3>
Goff D’Antonio Associates is seeking an experienced and highly skilled Project Architect to join our dynamic team. The ideal candidate will have at least 10 years of experience in architectural design and project management, with a proven track record of leading successful projects from concept to completion.
Key Responsibilities:
<ul>
<li>Lead and manage architectural projects, ensuring that they are completed on time, within scope, and within budget.</li>
<li>Collaborate with clients, contractors, and other stakeholders to develop project goals and deliverables.</li>
<li>Prepare and oversee detailed architectural plans, drawings, and specifications.</li>
<li>Ensure compliance with building codes, regulations, and industry standards.</li>
<li>Supervise and mentor junior architects and design team members.</li>
<li>Conduct site visits and inspections to monitor project progress and ensure adherence to design intent.</li>
<li>Coordinate with engineers, consultants, and other professionals to integrate all aspects of the project.</li>
<li>Manage project budgets, schedules, and resources effectively.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s or Master’s degree in Architecture from an accredited institution.</li>
<li>Registered Architect with a valid architectural license.</li>
<li>Minimum of 10 years of professional experience in architectural design and project management.</li>
<li>Strong proficiency in Revit, Sketchup, and other architectural design software.</li>
<li>Excellent leadership, communication, and problem-solving skills.</li>
<li>Ability to manage multiple projects simultaneously and work effectively under pressure.</li>
<li>In-depth knowledge of building codes, zoning regulations, and industry standards.</li>
<li>Proven ability to lead teams and collaborate effectively with clients and stakeholders.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in hospitality, Mixed-Use residential, Commercial, Healthcare, etc.]</li>
<li>Familiarity with BIM software and processes.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary commensurate with experience.</li>
<li>Comprehensive health, dental, and vision insurance.</li>
<li>401(k) with company match.</li>
<li>Professional development opportunities and continuing education support.</li>
<li>Paid time off and holidays.</li>
</ul>
How to Apply:
Interested candidates are invited to submit their resume, portfolio, and a cover letter outlining their qualifications and experience to <a href="mailto:staff@goffdantonio.com" target="_blank">staff@goffdantonio.com</a>. Please include "Project Architect Application" in the subject line.
Goff D’Antonio Associates is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Project Architect

<h3>Job Description</h3>
Hardware Engineering Manager 
 
Tasks:
· Drive architecture design, working with component vendors, design partners (ODM), and internal engineering resources.
· Create product-level technical specifications (performance, function) for design partners
· Review hardware design (schematics, PCB layout) in great detail
· Review design partner’s hardware engineering validation plans and test results, provide feedback.
· Drive creation of internal hardware engineering validation plans, drive test execution, review results
· Drive resolution of issues in a timely manner, digging into details as far as necessary.
· Review ODM factory test plans, test results, and participate in yield improvement efforts during product ramp. Visit ODM factory overseas as needed.
· Work with other internal teams such as Mechanical Design, Firmware, and others during architecture phase and later on to ensure proper project execution.
· Oversee the work of internal Hardware Engineers, some may be direct reports, some dotted line reports. Train and mentor team members
· Position is on-site (non-remote)
· International travel required.
 
Required Qualifications
· Strong electrical engineering design experience, spanning power supply and battery circuits, microcontroller designs, audio, design for EMI. At least 3 years of hands-on design/architecture work in the last 5 years.
· Must have released numerous products to mass production, including some battery powered wireless products.
· Proficient at document/specification writing, technical analysis and simulation, test planning, and task planning.
· Proficient at reviewing schematics and PCB layouts, providing feedback to designers.
Additional experiences a plus
· Camera design, audio design, fluency in Mandarin
Education
BS EE minimum, MS a plus

Manager of Hardware Engineering

<h3>Job Description</h3>
Job Description
We are searching for a ServiceNow Admin - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.
Key Job Functions:
<ul>
<li>Proactive Operations and Environment Maintenance</li>
<li>Develop and configure ad-hoc ServiceNow enhancements/configurations</li>
<li>Own issues and bring them to resolution as quickly as possible while providing proactive updates</li>
<li>Strong communication skills</li>
<li>Support architecture of platform and work with teams for implementation of tools and plugins</li>
<li>Define KPIs for and monitor CMDB data quality</li>
<li>Finding solutions from previous cases using the Knowledge Base</li>
<li>Ensure ADO tickets are properly updated and asset management system is properly updated.</li>
<li>Create clear and concise technical and process documentation</li>
<li>Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help</li>
<li>Flexibility to learn new technologies and quickly adapt.</li>
<li>Other duties as assigned.</li>
</ul>
To be successful you need to have:
<ul>
<li>Strong knowledge of ServiceNow</li>
<li>Strong Knowledge of Office products</li>
<li>Strong Understanding of CMDB management</li>
<li>Understanding of Active Directory</li>
<li>Understanding of Discovery Tools (Discovery and SCCM)</li>
<li>Understanding of ADO</li>
<li>Basic analytical and problem-solving skills</li>
<li>Strong interpersonal skills to interact with clients and team members</li>
<li>Strong organizational skills</li>
<li>Strong communication skills</li>
<li>Ability to work independently but also in a team environment</li>
<li>College degree or equivalent combination of education and experience</li>
<li>Experience with end user services, information technology or related field preferred </li>
</ul>

ServiceNow Admin

<h3>Job Description</h3>
Job DescriptionJob Description: Short Description: Service Desk Technician Senior Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the Client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties &amp; Responsibilities: a. Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. e. Interact with network team and application development teams to restore services and/or identify and correct issues. f. Simulate or re-create user problems to resolve incidents. g. Recommend system modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following: a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; c. Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets; d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f. CompTIA A+ certification Preferred Experience: At least five (5) years of experience in the following: a. Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick; b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills: Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; 5 Years Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management; 5 Years Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; 5 Years Experience with workflow management applications such as Zendesk, ServiceNow, Ivanti, or BMC Helix. 5 Years ITIL v4 Foundation Required CompTIA A+ Required Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click; Desired Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired 
Flexible work from home options available.

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