<h3>Job Description</h3>
Job DescriptionDescription:
Innovative Consulting &amp; Management Services (ICMS) is a Professional &amp; Technical Management Consulting firm with over 20 years of consulting experience. We offer technical professional services to Federal and State Governments, and Commercial clients. ICMS is a Small Business and Certified HUBZone employer. 
 
We deliver value to our clients by combining deep industry knowledge with strong functional capabilities. Our focus is to manage cost-effective programs while at the same time mitigating risk and improving results. Our success is about teamwork, a coordinated effort from all disciplines, from clients to consultants and most important, it’s about delivering on our commitments.
 
We are looking for a Project Control Coordinator (PCC) who will be responsible for supporting the execution of tasks related to both ongoing projects, daily operations, and maintenance activities. This role will assist in the administration of project-related functions, including financial tracking, vendor coordination, task management, timekeeping, and resource allocation. The PCC will work under the direction of the Project Manager, Program Manager, Quality Control Manager, and/or corporate leadership to ensure smooth and efficient project execution. 
<ul>
<li>Coordinate the ordering and inventory management of supplies and materials for operations and maintenance activities</li>
<li>Ensure accurate execution and data entry of Work Orders within the Computerized Maintenance Management System (CMMS)</li>
<li>Support the development and implementation of new operational plans and procedures in collaboration with the management team</li>
<li>Maintain and organize documentation, reports, and project management tools</li>
<li>Oversee purchasing activities while tracking and maintaining accurate inventory records</li>
<li>Communicate with and provide site access to third-party vendors as required</li>
<li>Assist management in ensuring contract performance aligns with the Performance Work Statement (PWS)</li>
<li>Conduct market research, engage with vendors, request and evaluate bids, and verify compliance of deliverables</li>
<li>Support project planning and execution from initiation to completion, including monitoring timelines, deliverables, and milestones</li>
<li>Schedule and facilitate meetings, prepare agendas, and record meeting minutes</li>
<li>Serve as a liaison between team members and stakeholders, providing updates and collecting necessary information</li>
<li>Track project tasks to ensure deadlines are met and contract deliverables remain on schedule</li>
<li>Provide administrative support and coordinate resources for project teams</li>
<li>Identify potential project risks or delays and escalate issues to the project manager as appropriate.</li>
</ul>
 
Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job
 
Requirements:
<ul>
<li>Minimum of five (5) years of experience in general administrative support or project coordination roles.</li>
<li>Proficient in basic mathematics and accounting functions, including budget planning and preparation of purchase orders.</li>
<li>Strong organizational and time management skills with the ability to prioritize and adapt in a dynamic environment.</li>
<li>Excellent verbal and written communication skills with a strong emphasis on customer service.</li>
<li>Proven experience in data tracking, schedule coordination, and providing administrative support.</li>
<li>Proficient in Microsoft Office Suite, including Excel, SharePoint, Word, and Outlook; familiarity with Maximo is a plus.</li>
<li>Skilled in building and maintaining effective working relationships with staff, management, stakeholders, and vendors in a professional and diplomatic manner.</li>
<li>Demonstrated ability to resolve conflicts, manage competing priorities, and respond to changing requirements.</li>
<li>Strong decision-making skills with the ability to exercise sound judgment and take initiative.</li>
<li>Effective research, analytical, and problem-solving capabilities.</li>
<li>Able to perform well under pressure and consistently meet deadlines.</li>
</ul>
Additional Qualifying Factors
As a condition of employment, it may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results.
 
Security Clearance
It is mandatory that all Contractor personnel working onsite at federal facilities meet federal government security clearance standards. ICMS shall submit security clearance information for each employee, as required by current government identification card application procedures and future requirements as applicable.
Location – Miami, FL
Job Type - Exempt, Full Time Onsite Position (Monday – Friday) 
Telecommute will not be considered for this position. Work schedules are subject to change based on client and company needs. This person will be on call regularly and available for and to respond to emergencies off shift.
Salary Range: $65,000-$70,000.
 
Benefits:
<ul>
<li>Medical, Dental &amp; Vision Insurance 100% covered for employee</li>
<li>Generous Vacation and Sick Leave</li>
<li>Paid Government Holidays</li>
<li>401K Retirement plan with 3% automatic contribution</li>
<li>Life and Accidental AD&amp;D Insurance</li>
</ul>
 
ICMS is an Equal Opportunity Employer: Qualified applicants are considered for employment without regard to race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
#ZR

Project Control Coordinator

<h3>Job Description</h3>
Job Description
Digital Signage Service
<a href="mailto:info@dsignage.net" target="_blank">info@dsignage.net</a>
Job Description 
The IT support technician provides face to face support via walk-up service for IT related incidents and requests from employees and contractors along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support. Primary responsibility will be supporting our employee base with their technology needs including desktop support issues, IP phones, mobile devices, and printers. Experience supporting Windows 10, Windows 8, Windows 7 and G-Suites is required. This person should be a good communicator who enjoys working with people from all levels of the company. Scope of Responsibilities / Expectations • Investigates, troubleshoot, and resolves all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services. • Primarily responsible for installing and configuring computer systems following the defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors. • Create, maintain, and update IT equipment in our asset tracking software. • Provide mobile device support to include setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications. • Assist with IT onboarding of resources including new pc’s, loaner pc’s, IT Training, etc. Complete IT responsible tasks associated with the offboarding of retired resources assets. • Prioritize critical issues and escalate issue(s) following the defined process. • Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users computers. • Track all customer communication and users requests / problems in Service now incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledgebase with standard resolutions as required. • Create and maintain in-house documentation; these include but are not limited to checklists, IT Asset Management, general policies and procedures. • Expand knowledge and learn new systems and procedures. • Individual must present a positive customer service experience for fellow employees • Perform inventory management tasks • Participate in Information Services projects and rollouts; as needed • Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures. • Prepare statistical and data reports, including usage trends and analysis, • Participate in equipment evaluations and future strategy discussions Desired Background/Knowledge/Skills • Excellent knowledge of PC and desktop hardware. • Excellent knowledge of PC internal components. • Hands-on hardware troubleshooting experience. • Technical knowledge of current protocols, operating systems, and standards. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation and OEM guides. • Strong analytical and problem-solving skills • Ability to communicate effectively with others, both orally and in writing. • Engineering Applications Knowledge • Microsoft Office experience • VM Experience • ServiceNow Experience • Android and IOS experience Basic Requirements • 3+ years IT/Computer experience and prior technical support experience • 1 year Technical degree - preferred • One or more of the following certifications: Microsoft MCSE, Comptia A+ Certification, Google IT Support Professional, ACMT ( Apple)
Travel Requirements 10-20%
Salary based on experience and quarterly bonus based on performance
Company DescriptionKeiki Enterprises LLC dba DSignage Our passion is create visual communication solutions based in SMART Technologies! DSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences. We are proud to be recognized as essential business! For more info about us: <a href="http://www.dsignsge.net" target="_blank">www.dsignsge.net</a> 
<h3>Company Description</h3>
Keiki Enterprises LLC dba DSignage\r\n\r\nOur passion is create visual communication solutions based in SMART Technologies!\r\n\r\nDSignage is a boutique system integration company that specializes in smart digital communications. We modernize how companies communicate to their people by combining digital displays, mobile applications and location intelligence technologies. Our solutions range from digital communication boards to featured-filled mobile applications that increase efficiency and user experiences.\r\n\r\nWe are proud to be recognized as essential business!\r\n\r\nFor more info about us: <a href="http://www.dsignsge.net" target="_blank">www.dsignsge.net</a>

IT Tech support

<h3>Job Description</h3>
Job Description
Clinical Application Specialist (CAS) is a clinical education role focused on internal and external clinical and educational support. This role also supports broader company revenue growth goals via customer support and education. The CAS position will be responsible for providing training and education to new and existing Sentec users and will work closely with the field sales and marketing organization to support new hire and ongoing sales training and development. Expectations of the role include on-site and virtual education, training and CE and non-CE Presentations, and in-person state and potential national society presentations.
Key Tasks
<ul>
<li>Acts as the subject matter expert for the use of our products in our key market segments to support company revenue growth goals.</li>
<li>Collaborates with the local sales team to coordinate and deliver comprehensive onsite and virtual customer training and education i.e., curriculum, process/tools and programs.</li>
<li>Develops a common understanding of the technology across care providers and articulates the clinical &amp; economic value proposition.</li>
<li>Participates in product evaluations and installations.</li>
<li>Assesses needs and ensures comprehensive education and hands-on training on our products, including maintenance and troubleshooting that addresses all members of the clinical team.</li>
<li>Provides education and training necessary to drive optimal bedside use of the technology in new and existing accounts.</li>
<li>This is a remote position (home-based in either Miami, FL, Atlanta GA or Charlotte NC ) with the ability to travel overnight (60%+) and work flexible hours.</li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree in Science or equivalent education and/or experience.</li>
<li>Current RRT license is required.</li>
<li>Prior experience training/educating healthcare professionals is preferred.</li>
<li>Prior experience in the Medical Device Industry in a Clinical Specialist role is highly preferred.</li>
<li>Existing In-depth knowledge and usage of Sentec products preferred.</li>
<li>Ability to quickly understand new product enhancements and training programs/materials.</li>
<li>Must be vaccinated for Covid-19 and must obtain any/all required vaccinations as appropriate for vendor credentialing</li>
</ul>
Benefits
<ul>
<li>Meaningful work in a rapidly growing company with opportunity for advancement</li>
<li>Directly influence the quality of products and make a difference for patients worldwide</li>
<li>Opportunities for professional and personal growth</li>
</ul>
Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
By choosing a career at Sentec, you’re not just choosing a job – you’re embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide. 
Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.

Clinical Application Specialist

<h3>Job Description</h3>
Job Description
Advanced Technical Support Engineers are part of the Advanced Technical Support team and help provide exceptional customer experiences by providing turn-key solutions to service incidents across Hotwire’s product portfolio. TSEs field a wide variety of inbound requests from various sources. While owning the incidents from identification through resolution, the TSEs will utilize their technical, critical thinking, and communication skills to restore services, build customer relationships, and keep an eye on how to improve processes along the way. To be successful in this role, a candidate must have a strong customer focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
RESPONSIBILITIES:
<ul>
<li>Provide exceptional technical support to our customers, addressing their queries and troubleshooting issues promptly and professionally.</li>
<li>Troubleshoot all incidents and escalate to higher levels as needed.</li>
<li>Monitor production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Coordinate onsite dispatch of Telecommunication technicians to repair services</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain the level and criticality of the problem.</li>
<li>Discover faults and conditions in a proactive manner and diagnose causes where appropriate and resolve expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.</li>
<li>Diagnose problems and resolve them in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Write thorough trouble ticket notes on production incidents and problems.</li>
<li>May write or revise system documentation and procedures.</li>
<li>May be required to travel (10% for training and other functions)</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.</li>
<li>Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.</li>
<li>Minimum of 4 years of experience in a Help Desk or high-volume call center preferred</li>
<li>Minimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques</li>
<li>Minimum of 4 years of progressively responsible work experience in network and / or server monitoring.</li>
<li>Experience in Monitoring Theory / Implementation</li>
<li>Experience in current Internet network hardware and software technologies</li>
<li>Experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.</li>
<li>Bachelor’s Degree or equivalent from four-year college or technical school. Additional experience or training may substitute for education.</li>
<li>Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.</li>
<li>Advanced computer proficiency in Microsoft Office products including Excel and Word.</li>
<li>Experience troubleshooting large-scale networks.</li>
<li>Strong knowledge of LAN/WAN and network protocols</li>
<li>Must be able to participate in video conferences professionally. This includes a quiet environment and an adequate internet connection.</li>
<li>Willing and able to work a flexible schedule that may include extended hours, travel, overnight and out-of-town stay, day/night shifts.</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Experience with ticketing system. (Jira/’service now’)</li>
<li>Knowledge of ITIL is preferred</li>
</ul>
BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 #LI-MC1

Advanced Technical Support Engineer

<h3>Job Description</h3>
Must Have experience in the following areas: Information Security (Network and Infrastructure tools, endpoint, etc), Communication, CIS Security Controls, Network Security, Customer Service. Experience with a Managed Service Provider is a plus. 
<ul>
<li>Project Management &amp; Process Improvement: Lead initiatives designed to improve consulting service through updates to consulting resources and communication templates, metrics buildout, and drive action plans related to feedback.</li>
<li>Consultation and Advisory: Provide expert guidance to small business type clients on the implementation and management of comprehensive information security programs in line with firm requirements.</li>
<li>Policy Understanding and Implementation: Ensure clients understand and effectively implement information security policies, aligning them with industry standards and regulatory requirements.</li>
<li>Collaborate Effectively: Work closely with internal IT and Compliance teams to answer questions on security requirements and clarify or drive changes to policy if improvements are required.</li>
<li>Communication: Deliver clear and concise communication, both written and verbal, to effectively convey complex security concepts to clients and stakeholders. Role will heavily involve facilitating discussions with independent branches to consult on security control implementation.</li>
<li>Executive Presence: Demonstrate strong executive presence and professionalism in all client interactions, ensuring trust and confidence in advisory services.</li>
<li>Issue Escalation: Diagnose and escalate security issues promptly through coordination with internal IT teams.</li>
</ul>

Information Security Analyst (100% Remote)

<h3>Job Description</h3>
Job Description

Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on-the-job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employees’ hard work and determination and REWARD results all while having fun! 
Our mission is to make life better by connecting people through innovative communication systems.
Network Solutions is seekinga Business Application Developer to design, develop, and maintain secure, scalable low-code solutions that enhance operational efficiency. Utilizing platforms such as Microsoft Power Apps, Power Automate, SharePoint, and AI technologies, this role streamlines workflows, integrates data across systems, and drives impactful digital transformation initiatives.

Responsibilities
<ul>
<li>Elicit business requirements, map current processes, and design scalable low-code solutions using Microsoft Power Platform. </li>
<li>Build and maintain responsive Power Apps (canvas/model-driven) with Dataverse and SharePoint integration. </li>
<li>Develop Power Automate flows (cloud/desktop) for approvals, notifications, data sync, and orchestration with error handling. </li>
<li>Configure and manage SharePoint Online: sites, lists, libraries, permissions, and document management. </li>
<li>Integrate solutions with Microsoft 365 and external systems via connectors, Graph API, and REST APIs. </li>
<li>Implement data modeling, security, and governance including DLP, role-based access, and compliance controls. </li>
<li>Establish ALM practices: solution packaging, source control (Azure DevOps/Git), pipelines, and environment migrations. </li>
<li>Conduct unit, integration, and UAT testing; monitor telemetry and optimize performance across devices. </li>
<li>Provide operational support: monitor flows, resolve defects, manage service requests, and enhance existing solutions. </li>
<li>Drive adoption through documentation, training, demos, feedback collection, and backlog prioritization. </li>
<li>Design and deploy AI features using AI Builder (OCR, prediction, sentiment, object detection). </li>
<li>Build conversational copilots with Copilot Studio; integrate with Teams and automate actions via Power Automate. </li>
<li>Integrate Azure OpenAI or other LLMs via custom connectors; design prompts and apply enterprise guardrails. </li>
<li>Implement retrieval-augmented generation using Azure AI Search over SharePoint/Dataverse with security trimming. </li>
<li>Extend Microsoft 365 Copilot with plugins and Graph connectors to expose Power Platform data and actions. </li>
<li>Automate content understanding with SharePoint Syntex: classifiers, extractors, retention labels, and metadata routing. </li>
<li>Promote AI enablement: reusable prompt patterns, best practices, citizen developer training, and iterative feedback. </li>
<li>Collaborate with Systems Analysis team to determine feasibility of complex development requests. </li>
<li>Approach all opportunities with an AI solutions-based mindset. </li>
<li>Perform any other duties as assigned. </li>
</ul>
Qualifications
<ul>
<li>Minimum of 2 years of application development experience. </li>
<li>Experience developing with Power Apps and Dataverse, including canvas and model-driven apps, Power Fx, component libraries, and data modeling. </li>
<li>Proficiency in Power Automate, including advanced expressions, JSON parsing, approvals, concurrency control, robust error handling, and modular child flows. </li>
<li>Familiarity with SharePoint Online, including site, list, and library configuration, content types, permissions, and automation using PnP, CLI, and PowerShell. </li>
<li>Skilled in integration and APIs, including standard/premium/custom connectors, Microsoft Graph, REST, webhooks, OAuth 2.0, JSON, and XML. </li>
<li>Experience with AI on the Power Platform, including AI Builder model creation and tuning (e.g., document processing, prediction), Copilot Studio bot design, analytics, and human handoff. </li>
<li>Knowledge of LLMs and Azure OpenAI, including prompt engineering, function calling, grounding with enterprise data, safety and guardrails, and token/cost management. </li>
<li>Strong understanding of Power Automate expression language and data shaping techniques, including variables, Select, Filter array, Compose, Join, and Parse JSON with well-defined schemas. </li>
<li>Ability to implement efficient querying and pagination using OData ($filter, $select, $expand), top/orderby, pagination control, and delta/change tracking (Dataverse/Graph). </li>
<li>Experience designing triggers and managing concurrency, including trigger conditions, Apply to each parallelism, and parallel branch design. </li>
<li>Proficient in error handling and retry patterns, including try/catch/finally scopes, Configure run after, custom retries/backoff, Terminate action usage, and transient fault handling (429/5xx). </li>
<li>Experience with modularization using solution-aware child flows, parameter passing, typed responses, reusable flow libraries, and connection reference management. </li>
<li>Skilled in long-running orchestration, including Delay/Delay until, Do until loops, approvals with custom responses, escalations, timeouts, cancellation, and compensation patterns. </li>
<li>Familiarity with bulk and batch operations, including SharePoint REST batch requests, Microsoft Graph batch, Dataverse HTTP operations (e.g., execute multiple), and large file chunking. </li>
<li>Demonstrated ability to manage multiple projects while maintaining accountability to processes, quality standards, and timelines. </li>
<li>Strong interpersonal and communication skills, with the ability to collaborate effectively across teams. </li>
<li>Able to meet strict deadlines in a fast-paced environment. </li>
<li>Capable of working independently with minimal supervision. </li>
<li>Ability to adapt to changing laws, technologies, and environments within the scope of right of way permit management and infrastructure development.</li>
<li>The capacity to effectively prioritize and manage tasks with minimal supervision, maintaining productivity and meeting deadlines in a remote work environment.</li>
<li>Knowledge of cable and fiber optic design and basic construction practices.</li>
</ul>
 
Shift is full-time Monday – Friday between the hours of 8:00 am – 5:00 pm CST. Must be flexible, and willing and able to work outside normal business hours, as necessary.

 
 
 
CCI Systems, Inc. is an Affirmative Action/Equal Opportunity Employer.

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