<h3>Job Description</h3>
Job Description
The Tier II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies. This role works with techs in the field provisioning new services for our customers, monitors and troubleshoots the entire Hotwire Communication Network environment. Incident tickets are generated for exceptions and managed for the lifetime of the incident. Troubleshoots all level 1 incidents and escalates to higher level as needed. Detects outages and remedies. Operates with a high degree of independence and with minimal supervision in a secure environment.
Responsibilities
<ul>
<li>Monitor production network environment using a combination of monitoring tools to ensure availability.</li>
<li>Work with Business customers, Residential customers and techs in the field installing new services via phone.</li>
<li>Troubleshoot issues remotely with customers and technicians in the field</li>
<li>Coordinate onsite dispatch of Telecommunication vendor repair services.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem. Discover faults and conditions in a proactive manner. Diagnose cause where appropriate and resolve expeditiously.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Perform periodic health checks of systems.</li>
<li>Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve.</li>
<li>Diagnose problems and resolve in an expeditious manner.</li>
<li>Work with Engineers to resolve production problems.</li>
<li>Responsible for configuring and maintaining monitoring tools.</li>
<li>Answering direct phone calls from customers</li>
</ul>
MINIMUM QUALIFICATIONS
<ul>
<li>Knowledge of TCP/IP.</li>
<li>Knowledge of ISP.</li>
<li>Knowledge of Routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS.</li>
<li>Specialties NOC / Process writing skills or training a plus</li>
<li>Experience in Monitoring Theory / Implementation a plus</li>
<li>Experience in Customer Service.</li>
<li>Experience in current Internet network hardware and software technologies.</li>
<li>Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios</li>
<li>Minimum of 1-2 years of experience in a Help Desk or high volume call center preferred.</li>
<li>Minimum of 2 years of experience working in IT Operations including knowledge of common tools, methods, and techniques</li>
<li>Minimum of 2 years of progressively responsible work experience in networks and/or server monitoring Skills</li>
</ul>
 Preferred qualifications include:
<ul>
<li>Experience with routing protocols, specifically OSPF and BGP</li>
<li>Experience with Optical Platforms, configuration and/or troubleshooting</li>
<li>Experience working within a cable provider environment</li>
<li>Experience working with third party circuit providers</li>
<li>Industry recognized certifications such as CCNA, CCNP, and/or CCDP</li>
<li>Vendor certifications on any Optical platform (ie: Motorola, ZTE, Alcatel etc)</li>
<li>Scripting ( shell, expect, php, python)</li>
</ul>
BENEFITS: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Tier II Engineer

<h3>Job Description</h3>
Job Description
The Communication Desk Analyst will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events.
RESPONSIBILITIES:
<ul>
<li>Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues</li>
<li>Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner</li>
<li>Coordinates response to outages and escalates situations as necessary</li>
<li>Works with the NOC to manage the escalation and resolution of outages.</li>
<li>Creates monthly outage reports and statuses to review with internal teams.</li>
<li>Monitor production environment using a combination of monitoring tools and call volume to ensure early detection of potential service interruption.</li>
<li>Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.</li>
<li>Escalate issues and problems according to procedures and best judgment.</li>
<li>Work with Engineers to understand impact of outage and report accordingly.</li>
<li>Coordinate weekly RCA (root cause analysis) review meeting with all internal teams</li>
<li> Answer direct phone calls, text and chat from internal teams during an outage event</li>
</ul>
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred</li>
<li>Minimum of 2 years of experience working in Customer Operations including knowledge of common tools, methods, and techniques</li>
<li>Previous working experience as a communications specialist or equivalent</li>
<li>Works well under pressure and meets tight deadlines.</li>
<li>Highly computer literate with capability in email, MS Office, and related business and communication tools</li>
<li>Experienced with network monitoring applications such as SolarWinds a plus</li>
</ul>
Benefits: We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-MC1

Communication Desk Analyst

<h3>Job Description</h3>
Job DescriptionSr Software Engineer (C#, .NET) Get to know us better Realtime technologies offers the most flexible cutting-edge Retail Management Solutions that encompass sales, inventory management, frontline employee management and engagement, payments, business intelligence, and digital automation tools for the wireless industry. We support Fortune 500 companies, unify their customer experience, and remove pain points across multiple retail touch points. Realtime prides itself on fostering a team-oriented culture and a dynamic work environment, where team members are set up to make meaningful contributions across the organization. About the Sr Software Engineer position We are seeking a highly skilled Sr Software Engineer to join our back-end team and take code ownership of complex software feature initiatives. This role involves designing, developing, integrating, into our core web-based app, services, and cloud infrastructure. This Sr Software Engineer role will collaborate across teams to ensure security, stability, scalability, and performance of back-end projects. The ideal candidate is an experienced enterprise problem-solver who can work independently, supporting offshore and junior developers while contributing professionally to key technical decisions. &nbsp; What we’re looking for
<ul>
<li>5+ years experience as C# and ASP.NET Core development / technologies</li>
<li>Sr level understanding of architecture and software design patterns and principles</li>
<li>Strong API development experience: Ability to design, develop, consume, test RESTful APIs</li>
<li>Deep knowledge of software architecture, Agile methodologies, and DevOps </li>
<li>Excellent communication to deliver feature estimations, timelines, adjustments, dependencies </li>
<li>Feature ownership and coaching to junior development members ensuring code meets industry standards</li>
</ul>
 Technical requirements
<ul>
<li>.NET 9.0 /&nbsp; C# 13.0 / ASP.NET</li>
<li>MS SQL, Azure SQL</li>
<li>API SDLC, Auth / Security (JWT, oAUTH)</li>
</ul>
 Technical fluency 
<ul>
<li>Clean architecture</li>
<li>Minimal APIs</li>
<li>Microservices Architecture</li>
<li>Modular Monolith Architecture</li>
<li>Domain-Driven Design (DDD)</li>
<li>Test-Driven Development (TDD)</li>
<li>Service Oriented Architecture (SOA)</li>
<li>Event Sourcing Architectural Patterns (using various Azure services)</li>
<li>Feature Flagging </li>
<li>OTEL (Open Telemetry)</li>
<li>Caching (Redis)</li>
<li>Message Processing &amp; Integration </li>
<li>DevOps: (Azure, IAC Terraform, Docker)</li>
<li>GitHub Copilot </li>
</ul>
Salary Range: $100,000- $170,000 Annually&nbsp; Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations. What We Offer:
<ul>
<li>A unique opportunity to shape the journey of realtime</li>
<li>Working within a rapidly growing, game-changing business</li>
<li>Remote, flexible working options</li>
<li>Competitive compensation</li>
<li>Generous STI and LTI provisions</li>
<li>Health, Dental and Vision Insurance</li>
<li>Paid Annual Leave</li>
<li>Paid Sick Leave</li>
<li>401K, and more</li>
</ul>
Equal Opportunity Statement: Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. &nbsp;
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aVYugzaNbU

Sr. Software Engineer

<h3>Job Description</h3>
Job Description Job Summary: The Quality Systems &amp; Compliance Manager will lead our quality assurance initiatives and ensure compliance with our manufacturing operations. This strategic leadership role combines technical expertise with team management responsibilities, focusing on developing and maintaining robust quality management systems for cosmetics and OTC drug products in a highly regulated environment. The successful candidate will spearhead risk management strategies, drive continuous improvement initiatives, and ensure full compliance with FDA regulations, GMP standards, and ISO requirements. This position requires a hands-on leader who can manage complex cross-functional projects while building and mentoring a high-performing quality team. Essential Duties and Responsibilities: &nbsp;
<ul>
<li>Develop, implement, and maintain, along with your team, risk management strategies within Quality Management Systems (QMS) tailored to the needs of the business, including deviations, complaints, change control, CAPA, APQR, Out-of-Specifications, training, document control and internal audit program.</li>
<li>Ensure compliance with GMP, FDA regulations (21 CFR Parts 210/211), and ISO 22716 for cosmetics and OTC drug products.</li>
<li>Aid in root cause analyses and corrective/preventive action (CAPA) initiatives associated with investigations of quality issues, including product non-conformance, consumer complaints, and manufacturing deviations.</li>
<li>Aid in review and approval of quality investigation reports, change control projects, document changes, CAPA and APQR reports.</li>
<li>Design, implement, and maintain comprehensive quality management systems (QMS) in accordance with FDA regulations (21 CFR), ISO standards, and Good Manufacturing Practices (GMP) </li>
<li>Lead large cross functional and complex initiatives to identify, develop, modify, improve, and implement global process solutions for compliant Quality Systems and continuous improvement initiatives. Collaborate with cross-functional teams to support continuous improvement initiatives.</li>
<li>Develop, Review, Write, and Implement SOP's for quality functions and ensure compliance with all regulatory and GMP requirements.</li>
<li>Drive collection, analysis and trending of QC data and Quality metrics </li>
<li>Drives internal audit program, as well as regulatory and customer audit inspection readiness.</li>
<li>Provides training and mentoring for employee development.</li>
<li>Demonstrated leadership and management skills, including establishing direction and goals, and building good work ethics for the team. Reviews subordinate performance in a formal review process. </li>
<li>Train and mentor cross-functional teams on quality standards and best practices.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum 7 years of experience in a QA or regulated manufacturing environment preferred (cosmetics or OTC drugs a plus).</li>
<li>Bachelor’s degree in a scientific or technical field (e.g., Chemistry, Biology, Pharmaceutical Sciences).</li>
</ul>
 Preferred Skills:
<ul>
<li>ASQ Certified Quality Engineer (CQE), ASQ Certified Quality Auditor (CQA), ISO 13485 Lead Auditor Certification.</li>
<li>Expertise in managing compliance remediation programs within FDA regulated industry. </li>
<li>Working knowledge of quality systems and regulatory requirements (21 CRF Part 11/ 210/ 211), including data integrity and practices.</li>
<li>Experience working with cross-functional technology teams and enterprise systems.</li>
<li>Exceptional problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.</li>
<li>Working knowledge of Six Sigma and/or Lean Manufacturing principles.</li>
<li>Proficiency in quality tools and methodologies, including Failure Modes and Effects Analysis (FMEA), 8D Problem Solving, Root Cause Analysis, Corrective and Preventive Actions (CAPA), Mistake Proofing and Process Control.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Effective written and verbal communication skills.</li>
<li>Proficiency in Microsoft Office and familiarity with electronic quality systems.</li>
</ul>
 Physical Requirements:
<ul>
<li>Ability to lift and move objects weighing up to 25 pounds regularly and occasionally heavier items with assistance.</li>
<li>Ability to stand, walk, bend, stoop, push, and pull for extended periods during shifts.</li>
</ul>
<ul>
<li>Good understanding of safety protocols and practices.</li>
<li>Willingness to work flexible hours, including shifts and weekends.</li>
<li>Ability to work in a fast-paced environment and adapt to changing priorities.</li>
</ul>
 Salary Range: At Prime, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Prime is an equal opportunity employer. &nbsp;
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WKaGicyz6L

Quality Systems & Compliance Manager- Miami Gardens

<h3>Job Description</h3>
Job Description
Description
- Provide support for the Quality Department to perform improvement and review procedures.
- Conduct internal record reviews and audits, including medical records. 
- Review records to ensure they are complete, accurate and compliant with standards Initiate SOP revisions to ensure they are current and validated and support continuous improvement 
- Develop and enhance documentation, tracking tools and process flows for quality monitoring activities to comply with current regulations and standards Maintain databases and spreadsheets to track and trend quality monitoring activities, results and outcomes
- Analyze data and develop reports to support QI program Complete special projects or assignments as needed to meet initiatives and/or objectives of department 
- Identify, problem-solve and communicate to direct supervisor any issues that are interfering with project deadlines or project scope
Skills
medical admin, medical terminology, record retrieval, hedis, admin
Top Skills Details
medical admin, medical terminology, record retrieval, hedis, admin
Additional Skills &amp; Qualifications
Associate’s degree in Business, Healthcare or equivalent experience. 
Familiar with Quality Improvement philosophy and techniques and key continuous quality improvement (CQI) concepts. 
Skilled in Microsoft Office products.2-4 years of experience
Coding experience a plus
Best Candidate: 
Coding and record retrieval experience
DISQ:
no healthcare or data entry experience
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 29, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Medicare Risk Adjustment

<h3>Job Description</h3>
Job DescriptionDescription:
TRAX USA Corp is seeking a highly motivated Java Web App Developer. The role includes creating user information solutions by developing, implementing, and maintaining Java based components and interfaces. This position requires a person who can independently design, develop, and implement solutions as per the use case descriptions and design specifications. The role will also support future React development. 
 
Responsibilities:
<ul>
<li>Consults with the supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.</li>
<li>Designs or writes program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.</li>
<li>Converts designs and specifications into computer code.</li>
<li>Compiles code into programs and corrects errors detected in compile process.</li>
<li>Creates test transactions and runs tests to find errors and confirms program meets specifications.</li>
<li>Analyzes code to find causes of errors and revises programs.</li>
<li>Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.</li>
<li>Review user and technical documentation written by others to confirm consistency with program operations.</li>
<li>Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.</li>
<li>Revises program for corrections, enhancements, or system environment changes.</li>
<li>Coordinates with other programmers about program revisions.</li>
<li>Modifies and maintains software programs written by others</li>
<li>Understand and analyze details provided in the use case</li>
<li>Understand and analyze process flow diagrams (business process workflow)</li>
<li>Estimate effort for technical analysis, design and development</li>
<li>Develop software using JakartaEE design patterns with emphasis on reusability</li>
<li>Must adhere to coding standards and design specifications</li>
<li>Analyze and resolve technical issues independently</li>
<li>Conduct peer code reviews, and perform unit testing </li>
<li>Travel to customer sites as needed</li>
<li>Other duties as assigned. </li>
</ul>
Requirements:
<ul>
<li>Bachelors degree in Computer Science, Engineering or related field, preferred. </li>
<li>Experience with React, Html, CSS and javascript, strongly preferred. </li>
<li>Hands on experience in developing Java applications</li>
<li>Strong, in-depth software development experience using Java</li>
<li>Skills: Java, JakartaEE, J, JPA (Hibernate), PrimeFaces 13.x, Eclipse 4.x, Oracle 12c</li>
<li>Strong understanding of Oracle RDBMS, Data models, SQL</li>
<li>Experience in writing SQL statements</li>
<li>Ability to estimate development effort and timely delivery of assigned work</li>
<li>Ability to be proactive, self-motivated, detail-oriented, and creative</li>
<li>Strong team emphasis and relationship building skills</li>
</ul>
 
Job type: Full time / Salaried
Job Level: Entry
Job Location: Fully Onsite - Coral Gables
Job Shift: First - 8a - 5p
Remote: No
 
 
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate &amp; maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing &amp; innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
 
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Java Developer I

<h3>Job Description</h3>
Job Description
Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs. Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities 
<h3>Company Description</h3>
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Senior Desktop Support Technician

<h3>Job Description</h3>
Job Description
Non-Driving role Minimum of 2 years experience. Candidate should have Deskiside support, and strong skills for a single tech site.&nbsp; • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Job Profile Summary: Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Key Responsibilities: • Provides the full range of Field Engineering support for an assigned base of large / complex clients. • Takes complete ownership of onsite service activity. • Performs advanced-level maintenance on all products, including low-complexity installation activities. • Provides technical feedback on equipment, systems and processes to improve overall service delivery. • Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled requirements.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs. Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities 
<h3>Company Description</h3>
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Deskside Support Technician

<h3>Job Description</h3>
Job DescriptionAbout Us We are a leading Managed Service Provider (MSP) dedicated to delivering tailored comprehensive IT solutions to our diverse clientele with a responsive, personal approach. We are an eclectic team of friendly professionals which strive towards the synergy between excellent Customer Experience and optimum operational expectations. Our mission is to understand our customers’ unique needs, streamline operations, enhance security, and foster innovation in every organization we serve. We pride ourselves on our customer-centric approach as trusted advisors and our commitment to deliver excellence in every project, service or support we perform. We are looking for top talent to work in our office that share our core values: 
<ul>
<li>We are team players, striving towards common goals</li>
<li>We cultivate the golden rule mindset “treat our customers the way we would want to be treated in their shoes”</li>
<li>We operate with integrity, transparency and accountability in our interactions with each other, customers and other vendors</li>
</ul>
We are seeking a skilled and motivated Network and Systems Engineer to join our dynamic team. The ideal candidate should possess a superb technical background, excellent problem-solving skills with superior communications verbal and written for C suite, executives and business leadership, enhanced time management skills and a passion for maintaining and optimizing network systems. This is an exciting opportunity to work in a fast-paced environment where your contributions will directly impact our clients' success. Core Responsibilities with Requirements 
<ul>
<li>Network Management: Design, implement, and manage complex Servers, virtual machines, domain controllers, network infrastructure for various clients including data storage, backup and disaster recovery protocols.</li>
<li>System Administration: Regular oversight on the installation, configuration, and maintenance of operating systems-exceptional knowledge of Windows 10/11, MacOS including desktops, Servers-WS Server 2016, 2019, 2022, and applications-Office 365, Azure, MS Entra ID and Active Directory.</li>
<li>Security: Implement best practices for network and systems security, including working knowledge of Cloud services, firewalls, Hyper-V, VPNs, and intrusion detection systems.</li>
<li>Monitoring and Troubleshooting: Monitor network performance, identify issues, and implement solutions to ensure optimal performance and reliability.</li>
<li>Client Support: Provide technical support including escalated tickets from Tier 1 and 2 teams, guidance to clients, ensuring prompt resolution of issues including some break/fix issues and maintaining high standards of customer satisfaction.</li>
<li>Lead technical projects including infrastructure upgrades, migrations, new client on-boarding and software implementation.</li>
<li>Documentation: Maintain detailed documentation of network configurations, system setups, and troubleshooting procedures on each customer.</li>
<li>Continuous Improvement: Stay updated with the latest industry trends and technologies and recommend improvements to enhance service delivery.</li>
<li>Utilize PSA software to document, track, schedule and escalate ticket requests and RMM tools.</li>
<li>Mentor or Coaching: Tier 1 / 2 occasionally (as needed)</li>
<li>Work directly with ownership on technology strategies </li>
</ul>
Minimum Qualifications and Skills 
<ul>
<li>Proven experience as a Network and Systems Engineer or similar role.</li>
<li>Strong working knowledge of network protocols, routing, and switching.</li>
<li>Relevant experience with network security practices and tools.</li>
<li>Proficiency in system administration, including Windows and Linux operating systems.</li>
<li>Proficiency with virtualization technologies (e.g., VMware, Hyper-V).</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Superior communication and interpersonal skills.</li>
<li>Ability to work independently with strong time management skills and operate as part of a team.</li>
<li>Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus.</li>
<li>Min 2 year, preferably 4-year Bachelor’s of Science in Computer Science and Engineering (or equivalent experience)</li>
</ul>
What We Offer 
<ul>
<li>Competitive Annual base salary of $60,000 - $80,000.00</li>
<li>50% of your medical insurance is company paid</li>
<li>401(k) retirement plan with up to a 4% employer match</li>
<li>Paid holidays and 10 days of PTO within one year</li>
<li>Opportunities for professional development with educational reimbursement for certification tests and company provided training resources.</li>
<li>A supportive and collaborative work environment.</li>
<li>Exposure and career advancement into a wide range of technologies and industries.</li>
<li>Engaging, supportive and stimulating team (and individual) events held monthly and annually.</li>
</ul>
How to Apply If you are a dedicated Network Admin and Systems Engineer looking to join a forward-thinking MSP, we would love to hear from you. Please submit your resume and a cover letter detailing your experience. Online applications accepted only and why you are the perfect fit for this role. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Join us and be a part of a team that is setting new standards in IT service delivery. Apply today and take the next step in your career as a Network and Systems Engineer! We look forward to receiving your application.

MSP Network and Systems Engineer

<h3>Job Description</h3>
Job Description
Transforming The Way Construction Owners Use Technology &amp; Data
Avicado is on a mission to modernize its technology stack by integrating AI-powered tools to enhance efficiency, improve knowledge management, and drive automation across the company. We are looking for a highly motivated individual to lead the execution of our AI-powered data infrastructure vision. 
We are seeking a self-driven and resourceful Data Infrastructure &amp; AI Integration Lead to lead the development and implementation of our centralized data platform. In this role, you will architect a unified, cloud-based data store that serves as the single source of truth for both reporting and AI-powered applications. You will be responsible for integrating diverse data sources—from structured systems to unstructured assets—into a cohesive infrastructure that supports real-time information retrieval and decision-making. Reporting directly to the VP of Operations, with the potential to transition to the IT team as AI adoption matures within Avicado, you will have the opportunity to shape our internal technology landscape and drive significant operational improvements. 
You will love this job if… 
<ul>
<li>You are a high performer, self-starter, and love to learn. </li>
<li>You take ownership of projects and drive impact.  </li>
<li>You connect and grow both inside and outside the organization. </li>
<li>You like to have fun and be your authentic self.  </li>
</ul>
What you'll do…  
<ul>
<li>Central Data Store Architecture:
<ul>
<li>Design and implement a scalable, cloud-based repository as the single source of truth for business intelligence and AI-driven applications. </li>
<li>Integrate a vector database (e.g., Pinecone, Weaviate, FAISS, or ChromaDB) for efficient storage and retrieval of unstructured knowledge. </li>
</ul>
</li>
<li>Data Integration &amp; Ingestion:
<ul>
<li>Extract and integrate structured (financial, sales, project data) and unstructured (policies, historical Q&amp;A) data from multiple systems.</li>
<li>Develop automated ETL/ELT pipelines to ensure timely and accurate updates to the centralized data store.</li>
</ul>
</li>
<li>AI Backend &amp; Application Development:
<ul>
<li>Serve as the primary AI developer, designing and deploying custom AI models and applications that enhance internal operations.</li>
<li>Architect AI-powered solutions using retrieval-augmented generation (RAG) for accurate, real-time responses with source citations.</li>
<li>Develop solutions such as intelligent chatbots capable of answering questions about HR, expense reporting, and internal process.</li>
<li>Implement a feedback loop to continuously improve the accuracy and relevance of AI responses</li>
</ul>
</li>
<li>Collaboration &amp; Project Management:
<ul>
<li>Work closely with VP of Operations, IT, Biz Ops, and People &amp; Talent teams to align data infrastructure with company objectives and reporting needs.</li>
<li>Lead pilot projects and iterate on prototypes based on user feedback and performance metrics.</li>
<li>Document architectural decisions, data flows, and AI integration processes to support scalability and future knowledge transfer.</li>
<li>Work closely with IT to ensure data security, governance and compliance across systems and tools.</li>
<li>Work closely with People &amp; Talent to develop and deliver training materials and sessions to ensure effective adoption of the AI-powered tools among employees.</li>
</ul>
</li>
<li>Continuous Improvement &amp; Innovation:
<ul>
<li>Stay up to date with emerging technologies in data engineering and AI.</li>
<li>Continuously enhance processes by implementing iterative improvements based on evolving business needs and user feedback. </li>
</ul>
</li>
</ul>
You should have 
<ul>
<li>Bachelor's degree in computer science, Data Science, Artificial Intelligence, Information Systems, or related field (or equivalent practical experience).</li>
<li>4+ years in data architecture, data engineering, or a related technical role.</li>
<li>Hands-on experience in designing and implementing ETL/ELT processes and managing centralized data repositories.</li>
<li>Proven ability to deliver end-to-end technical projects in dynamic environments.</li>
<li>Proficiency in Python, SQL, or similar programming languages.</li>
<li>Strong problem-solving skills to translate complex business requirements into scalable technical solutions.</li>
<li>Excellent communication skills, capable of working with both technical and non-technical stakeholders.</li>
<li>Familiarity with AI concepts, including natural language processing (NLP), retrieval-augmented generation (RAG), and vector databases. </li>
</ul>
Preferred Qualifications   
<ul>
<li>Experience with cloud-based data warehousing or big data platforms (e.g., Snowflake, Big Query, Redshift, Hive, Spark).</li>
<li>Prior exposure to AI integrations within enterprise environments. </li>
<li>Experience deploying AI-powered chatbots. </li>
<li>Demonstrated passion for leveraging data and AI to drive operational efficiency. </li>
</ul>
Characteristics of an ideal candidate  
<ul>
<li>Responsive; Avicado takes great pride in reacting quickly and positively to our clients and teammates, both internal and external </li>
<li>Innovative; a desire to drive innovation through new and unique solutions while embracing creative ideas </li>
<li>Entrepreneurial; the drive to take initiative, deliver results, and create value for our clients </li>
<li>Empowered; bring solutions instead of problems </li>
<li>Performance Driven &amp; Accountable; sets goals and challenges our high-performance culture </li>
<li>Even-tempered; handles pressure and thrives in a fast-paced environment </li>
<li>Coachable; recognizes strengths &amp; weakness and open to guidance  </li>
</ul>
Why Avicado  
<ul>
<li>Competitive compensation </li>
<li>Health insurance  </li>
<li>401k with employer match </li>
<li>Flexible PTO </li>
<li>Remote work </li>
<li>Philanthropic Matching Gift Program  </li>
</ul>
And more…  
About Avicado  
Avicado Construction Technology Services, LLP was established in 2015 with a focus on utilizing the latest cloud-based tools and applications to enhance our clients' experience. As a technology consultancy, we empower construction owners to make the most of their systems and data. Our team of experts collaborates with enterprise organizations such as data centers, universities, hospitals, and real estate developers to promote seamless interoperability across their teams and technologies. We are experiencing an exciting phase of expansion and actively searching for new talent to join our team. 
We are a close-knit team with a high-performance culture, but we don't like to take ourselves too seriously. 
Our diversity and inclusivity are a point of pride, and we have created a highly interactive remote work environment that encourages mutual respect and individuality while fostering opportunities for employees to excel both personally and professionally. We offer competitive benefits, remote work experiences, flexible work arrangements, various career development opportunities, employee resource groups, and more. 
Avicado's unwavering dedication to creating a remarkable workplace experience has been widely acknowledged by experts in the industry. We are thrilled to have attained the highly coveted "Great Place to Work" certification and to have been included on Inc.'s esteemed Best Workplaces list for three consecutive years. Additionally, we are humbled to have received the AYA Award, which recognizes allies who promote equality and actively foster positive change for women in technology. At Avicado, we take great pride in fostering a culture that is both inclusive and supportive, especially for women in the technology industry. 
These accolades are a testament to our ongoing efforts to foster a culture of inclusion, mutual respect, and professional growth for all members of our team. 
If you are a self-motivated individual who wants to work with Fortune 500 clients in a rapidly growing company, we encourage you to join us! 
EOE Salary: $100,00 to $130,000 per year, depending on experience.

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