Job Description
Job Description
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
The Customer Support Representative will serve as a key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs. This role works collaboratively with Field Sales, Product Marketing, and internal operations teams to ensure customers receive accurate information, timely responses, and an exceptional service experience. This is an excellent opportunity for an early-career professional looking to grow within a global manufacturing environment.
Key Responsibilities
Customer Communication & Support
- Provide timely and accurate information to customers regarding pricing, product availability, lead times, and order status.
- Respond to customer inquiries professionally via email and phone while demonstrating strong service orientation.
- Order Processing & Management
- Receive and process customer orders accurately and efficiently through internal order management systems.
- Review product, shipping, and documentation requirements and coordinate with internal teams to ensure on-time delivery.
- Access customer portals as needed to retrieve orders or provide updates.
Coordination & Issue Resolution
- Monitor daily status of orders, including late or held orders; proactively identify solutions such as expedited shipping or product alternatives.
- Work with Finance and customer contacts to help resolve invoice discrepancies or outstanding receivables.
- Collaborate closely with Field Sales and Product Marketing to escalate issues and support customer needs.
Data Accuracy & Maintenance
- Maintain customer master data, cross-references, and shipping details to ensure accurate records.
- Support reporting and tracking of on-time delivery performance for key accounts.
Team Collaboration & Customer Experience
- Utilize internal resources effectively to meet or exceed customer expectations.
- Represent the Customer Service team and Amphenol professionally with a positive, customer-focused approach.
Qualifications & Requirements
Education & Experience
- Associate degree in Business, Communications, Supply Chain, or a related field preferred.
- 12 years of experience in customer service, order management, sales support, or administrative rolespreferably in a manufacturing or technical product environment. Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.
Skills & Competencies
- Strong verbal and written communication skills with a pleasant, professional phone manner.
- High attention to detail, strong follow-through, and the ability to manage multiple priorities.
- Comfortable working with data, reports, and basic problem-solving.
- Proficient with MS Office (Word, Excel, Outlook); experience with ERP/order management systems a plus.
- Ability to learn technical product information and navigate cross-functional communication.
Preferred (Not Required)
- Experience in demand planning, supply chain, inventory management, or similar functions.
- Prior experience in manufacturing, electronics, or industrial environment.
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Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/