<h3>Job Description</h3>
Job Description
**ONSITE JOB OFFERS!!!**&nbsp; &nbsp; Hiring Drivers&nbsp; &nbsp; We are the largest independently owned local residential moving and storage company. We pride ourselves on taking care of our customers and our employee culture. We are proud Partners of many sports franchises such as Dallas Cowboys, Miami Dolphins, Carolina Panthers, Arizona Cardinals, Dallas Stars, SMU Mustangs, UFL. We are looking for top-tier talent to support our high-end moving needs.&nbsp; &nbsp; We make it fast and easy to start working! Pre-qualify within minutes!!&nbsp; &nbsp; Driver Pay: Paid Weekly&nbsp;
<ul>
<li>
 $17&nbsp;to $21&nbsp;per hour (Based on Experience)&nbsp;
</li>
</ul>
<ul>
<li>
 TIPS Earned Daily $20 to $150 Per Day&nbsp;
</li>
</ul>
<ul>
<li>
 Driver Monthly Performance Bonus Program&nbsp;
</li>
</ul>
<ul>
<li>
Monthly raffles which include amazon gifts, sports tickets, and vacations.&nbsp;&nbsp;
</li>
</ul>
Perks&nbsp;
<ul>
<li>
Eligible for health insurance after 1 year and 1500 hours​​​&nbsp;
</li>
</ul>
<ul>
<li>
Eligible to contribute to 401k plan after 90 days.&nbsp;
</li>
</ul>
<ul>
<li>
Beautiful Branded 26 Ft. Box Truck’s: New Equip. "Automatic Trans."&nbsp;
</li>
</ul>
<ul>
<li>
State of the Art Tablets for Electronic Paperwork&nbsp;
</li>
</ul>
<ul>
<li>
Flexible Scheduling&nbsp;
</li>
</ul>
REQUIREMENTS&nbsp;
<ul>
<li>
Drivers: 21+ years of age&nbsp;
</li>
</ul>
<ul>
<li>
No Special License Required&nbsp;
</li>
</ul>
<ul>
<li>
Able to move furniture and lift at least 75lbs&nbsp;
</li>
</ul>
<ul>
<li>
Ability to climb stairs daily&nbsp;
</li>
</ul>
<ul>
<li>
Has 2 years + of driving a 26-foot box truck or commercial vehicle.&nbsp;
</li>
</ul>
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pAjQAeTf7J

Non-CDL Drivers/Movers

<h3>Job Description</h3>
Job Description
CTR Group is seeking ELECTRICAL CAD DRAFTERS / Engineering Techs at Norfolk Naval Shipyard in the Portsmouth, VA area. Immediate openings and urgently hiring! 5 Positions available.
Must be a US citizen and must hold a DoD Clearance.
EXCELLENT PAY RANGE 
SUMMARY:
Generally providing AUTOCAD drafting services for CVN Power Generation and Distribution systems for 2D Ship Installation Drawings (detailed drawings) and 2D Ship Selected Record Drawings (Diagrams).
<ul>
<li>Develops Computer-Aided Design (CAD) drawings.for CVN Power Generation and Distribution systems for 2D Ship Installation Drawings (detailed drawings)</li>
<li>Works closely with design originators,</li>
<li>Experience with CVN Aircraft Carriers required</li>
</ul>
REQUIREMENTS:
<ul>
<li>Graduate of high school, trade school, industrial school, apprenticeship course, or military school in which credits were received in algebra, plane geometry and drafting.</li>
<li>A formal training course in CAD, utilizing the latest AutoCAD technology, is preferred, but not required.</li>
<li>Must have 3+ years of Technical Drafting experience.</li>
<li>Experience with CVN Aircraft Carriers is desired.</li>
<li>2 years of solid experience with AutoCAD Software.</li>
<li>Able to accurately obtain mechanical measurements using calipers, micrometers, radius gauges, etc.</li>
<li>Able to interpret and draft electrical wiring schematics.</li>
<li>Strong communication skills, and good PC skill</li>
<li>Must be a US citizen</li>
<li>DoD clearance is required.</li>
</ul>
CTR Group has been a leader in its industry for over 30 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information.
CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.
Company DescriptionCTR group is a full-service employment &amp; recruiting firm, matching the strengths and skills of thousands of candidates with employers. <a href="http://jobs.ctrc.com" target="_blank">http://jobs.ctrc.com</a> 
<h3>Company Description</h3>
CTR group is a full-service employment &amp; recruiting firm, matching the strengths and skills of thousands of candidates with employers. <a href="http://jobs.ctrc.com" target="_blank">http://jobs.ctrc.com</a>

Electrical Drafters / Engineering Techs - Naval Maritime

<h3>Job Description</h3>
Job Description
Nomad Health seeks an experienced General surgical tech for a travel assignment in VA.
Take the next step in your healthcare career and join Nomad Health as a travel surgical technician or travel first assistant. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support team.
QUALIFICATIONS
<ul>
<li>Two years minimum of total surgical tech experience</li>
<li>One year minimum of experience within the last three years (specific jobs may require more)</li>
<li>An active credential by the NBSTA or NCCT (CST, CSFA, or TS-C will be required depending on job)</li>
<li>RN degree from an accredited registered nurse program</li>
<li>Register for a Nomad Health account to view full job details and apply</li>
</ul>
NOMAD BENEFITS
<ul>
<li>Major medical and dental plans available on your first day of work</li>
<li>401(k) with employer matching available</li>
<li>Reimbursement for travel to your assignment</li>
<li>Housing stipend</li>
<li>Weekly deposits direct to your bank account</li>
</ul>
Surgical techs are an integral part of a hospital’s healthcare team, and act as a surgeon’s right hand. They prepare surgical equipment and help surgical assists and surgeons before, during, and after a surgical procedure. Some on-the-job responsibilities may include, but are not limited to: coordinating with multidisciplinary facility team to assess, plan, implement, and evaluate patient care plans, maintaining accurate, detailed reports and records, and providing individualized, non-judgemental, non-discriminatory care to all patients, families, and staff.
To apply as a surgical technologist with Nomad, you must have an active National Board of Surgical Technology and Surgical Assisting- or National Center for Competency Testing-issued certification or active first assistant certification from NBSTSA, NCCSA or ABSA, as well as evidence of at least one year of experience as a General surgical tech or first assistant, and evidence of one year of experience within your specialty/modality within the past three years. If you are not certified, you must have at least 10 years of surgical tech experience, but it is ultimately up to each facility whether or not they accept non-certified surgical techs. In addition, you must have graduated from an accredited school within your discipline, and score 80% or higher on all Nomad Health competency exams.
At Nomad, we want to give you the tools you need to succeed. Our Nomad Navigators are passionate about helping you get to the bedside as quickly and efficiently as possible. They can help you with your application, credentialing, and finding housing. Our Navigators have experience working with travel surgical techs and can even help with on-the-job concerns if any arise while on assignment.
In addition to real hands-on support, we have a benefits package that was explicitly built for traveling clinicians and includes a housing stipend, partial travel reimbursement, and major medical and dental plans available on your first day of work. We also have a 401(k) program with employer matching options, a user-friendly digital timekeeping process, and weekly direct deposits.
With your Nomad Health account, you get access to our unique digital platform; a platform built to help you land your perfect assignment. Move your travel healthcare career forward and find your next job today.
We are seeking experienced surgical techs in a number of specialties to fill critical roles across the country: 
<ul>
<li>Cardiothoracic</li>
<li>Colon and Rectal (GI)</li>
<li>General Surg Tech</li>
<li>Gynecology and Obstetrics</li>
<li>Gynecologic Oncology</li>
<li>Neurological</li>
<li>Ophthalmic</li>
<li>Oral and Maxillofacial</li>
<li>Orthopaedic</li>
<li>Otorhinolaryngology</li>
<li>Pediatric</li>
<li>Plastics and Maxillofacial</li>
<li>Urology</li>
<li>Vascular</li>
<li>And more surgical tech jobs!</li>
</ul>

Travel Surgical Technologist - General $2800/wk

<h3>Job Description</h3>
Job Description
STAFF OFFICER MILITARY PARTNERSHIPS - Partnerships Concept Development &amp; Analysis
DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.
POSITION OVERVIEW
This position contributes to the activities of the Partnerships IPT/Branch by supporting daily operations, initiatives, and long-term objectives. Responsibilities include developing and delivering briefings to senior officers and decision makers on partnership-related matters; assisting in the formulation of policies, directives, and process improvements; and ensuring effective coordination across stakeholders. The role also provides direct support to the Head of the Partnerships IPT/Branch and requires periodic travel-up to 30 days per year-to participate in meetings, conferences, and engagements both within and outside NATO boundaries.
JOB RESPONSIBILITIES:
<ul>
<li>Advise and influence internal stakeholders of the benefits and scope of partnerships, and the identification and exploitation of respective opportunities </li>
<li>Support SPP on concept development for strategic engagements and for the annual international Concept Development &amp; Experimentation Conference </li>
<li>Lead the development and implementation of the NWCC "out-partnering" concept 4. Work collaboratively across ACT and NATO structures, ensuring ACT's approach to partnership is coherent and best meets the needs of the Alliance and Partner countries </li>
<li>Support NATO's partnerships initiatives, fostering relationships with Partner Nations, coordinating collaborative projects and activities, enhancing enhance interoperability and cooperation between NATO and its partners </li>
<li>Provide geopolitical analysis and Key Leader Engagement on NATO PfP countries.  </li>
</ul>
Required Qualifications:
<ul>
<li>University postgraduate degree (master's or higher) in international relations, international security, international development, military studies (including military technology or operations research), foreign policy, public affairs, political science, or related discipline; or have attended a NATO or national military staff college (OF-3 level or higher) </li>
<li>Experience working in the field of foreign/international security/international cooperation/defence/military affairs </li>
<li>Experience working within NATO Enterprise (preferred); or other International Organization (in a defence or Security-related position); or within a national mission, delegation, or embassy to an IO (in a Defence or Security-related position) </li>
<li>Demonstrate a working knowledge of: NATO Partnerships; or security sector reform / defence and security capacity building; or defence planning; or military capability development / military applications of operations Research.</li>
</ul>
 
DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace. 
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with <a href="mailto:HR@deftec.com" target="_blank">HR@deftec.com</a> if you require reasonable accommodations. 
DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.
AAP/EEO Statement
DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. 
This policy applies to all terms of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment. 
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 Job Posted by ApplicantPro

STAFF OFFICER MILITARY PARTNERSHIPS - Partnerships Concept Development & Analysis

<h3>Job Description</h3>
Job Description
TEXT "GOMILES" to 720-459-4415 to APPLY!
GO Car Wash is one of the fastest-growing car wash operators in the United States, with locations across multiple states. And we keep adding more sites!
At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. By caring for our Teammates first, we ensure delighted customers, successful car washes, and exciting growth opportunities for everyone.
If you love cars, enjoy serving others, and thrive in a fast-paced sales environment, then join us!
About the Role:
As a Sales Advisor at GO Car Wash, you’ll be more than just the face of our business—you’ll be a key player in driving our success by helping customers care for their cars and selling our car wash memberships. This role combines customer service with a focus on sales, requiring you to engage with customers, understand their needs, and confidently recommend the best solutions.
You’ll be responsible for:
<ul>
<li>Explaining our car wash options and promoting our membership programs to drive sales.</li>
<li>Upselling customers on our services by clearly communicating the benefits of membership.</li>
<li>Preparing and loading cars into our car wash and assisting customers with self-cleaning options.</li>
<li>Maintaining the cleanliness and functionality of our site to ensure a superior customer experience.</li>
</ul>
What You Bring:
<ul>
<li>A positive, outgoing personality with a passion for sales and customer service.</li>
<li>A natural ability to build rapport with customers, identify their needs, and make product recommendations.</li>
<li>Quick learning and retention of product knowledge, procedures, and safety guidelines.</li>
<li>The energy to stand, move, and engage with customers for extended periods.</li>
</ul>
Basic Requirements:
<ul>
<li>Must be at least 16 years old.</li>
<li>Must be legally authorized to work in the U.S.</li>
<li>Previous experience in sales or customer service is a plus.</li>
</ul>
Why You’ll Love Working Here: We offer a fun, active, outdoor workplace where you can develop valuable skills in sales and customer engagement. Along with a competitive pay structure that includes base pay plus commission for membership sales, you’ll enjoy:
<ul>
<li>Health benefits, 401(k), and paid time off.</li>
<li>Free car washes.</li>
<li>Opportunities to advance your career and grow within the company.</li>
<li>Sales training and ongoing support to help you succeed.</li>
</ul>
Compensation: Our Teammates in this role typically earn $15/hour, which includes a base pay of $13/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Compensation may vary by location and is based on your level of experience and skills.
To learn more about us, visit <a href="http://www.gocarwash.com" target="_blank">www.gocarwash.com</a>.
GO Car Wash is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Sales Advisor

<h3>Job Description</h3>
Job DescriptionAre you a compassionate and dedicated individual looking for a rewarding career? Join our team as a Direct Support Professional (DSP) and make a difference in the lives of individuals with disabilities! Position 1: Work Schedule: Suffolk (Child) (flexible schedule within these hours) Monday/Wednesday/Thursday: 11:15 AM – 9:15 PM Friday: 5:00 PM – 9:00 PM Saturday: 12:00 PM – 6:00 PM Sunday: 8:00 AM – 2:00 PM Position 2: Work Schedule: Suffolk (Adult) Monday - Friday: 9 AM to 5 PM Position 3: Work Schedule: Suffolk (Adult) Monday - Friday: 5 PM to 9 PM Saturday: 9 AM to 9 PM (6-8 hours within this time frame) Job Summary: As a Direct Support Professional, you will: Provide direct care and supervision to individuals Assist with daily activities, mobility, and personal care Support behavior management and individual service plans Administer medications and ensure overall well-being Transport individuals to training and community activities Maintain a clean, safe, and supportive environment Qualifications: ✔️ High School Diploma or GED &nbsp;✔️ At least 1 year of professional experience &nbsp;✔️ Valid Driver’s License &amp; Active Car Insurance &nbsp;✔️ Good communication skills (written &amp; oral) Benefits &amp; Perks: ✅ Flexible Scheduling – Work when it fits your life ✅ Competitive Compensation – Get paid for your passion ✅ Career Advancement – Opportunities for growth and development Be a part of something meaningful! Apply today and start making a difference if this schedule works for you!&nbsp;

Direct Support Professional (DSP)

<h3>Job Description</h3>
Job Description
Overview
Role: Food Service Director / Dining Services Director / Dining Services Manager / Dining Account Manager / Dining Services Department Manager
Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!
What We Offer
<ul>
<li>Comprehensive Benefits Package - Medical, Dental, and Vision</li>
</ul>
<ul>
<li>Free Telemedicine Services on Day 1*</li>
</ul>
<ul>
<li>Paid Holidays &amp; Vacation </li>
</ul>
<ul>
<li>401 (k)</li>
</ul>
<ul>
<li>Get paid when you need it with PNC EarnedIt</li>
</ul>
<ul>
<li>Financial Wellness Support from PNC Workplace Banking</li>
</ul>
<ul>
<li>Free Prescription Discount Program</li>
</ul>
<ul>
<li>Employee Assistance Programs</li>
</ul>
<ul>
<li>Training &amp; Development Opportunities</li>
</ul>
<ul>
<li>Employee Recognition Programs</li>
</ul>
<ul>
<li>Employee Stock Purchase Plan</li>
</ul>
<ul>
<li>Nationwide Transfer Opportunities</li>
</ul>
*Not available in AR.
Responsibilities
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services.
<ul>
<li>Lead and support the food service team to meet quality and safety standards.</li>
<li>Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software..</li>
<li>Conduct staff training, quality control, and in-service sessions; perform roles of dietary aide, cook, and dishwasher as needed.</li>
<li>Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively.</li>
<li>Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly.</li>
<li>Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment.</li>
<li>Maintain consistent attendance, punctuality, and timely completion of tasks.</li>
<li>Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests.</li>
<li>All other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.</li>
<li>Two years of experience in quantity food production/service and personnel supervision preferred.</li>
<li>Certified Dietary Manager (CDM) certification preferred (or as required by state and county law).</li>
<li>Must obtain Food Protection Manager (FPM) within the first 14 days of employment</li>
<li>Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.</li>
<li>Strong written and verbal communication skills.</li>
<li>Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.</li>
<li>Compliance with COVID-19 vaccination policies</li>
<li>Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. </li>
<li>Must be able to perform routine, repetitive tasks continuously.</li>
<li>Must be able to work around food and cleaning products.</li>
<li>Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.</li>
<li>May be required to complete an approved sanitation and safety course.</li>
<li>Residency within the service area required</li>
</ul>
Ready to Join Us?
If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Food Service Director

<h3>Job Description</h3>
JOB DESCRIPTION
Nomad Health seeks an experienced travel physical therapist for a travel assignment in VA.
Take the next step in your healthcare career and join Nomad Health as a travel physical therapist. As a traveler with Nomad, you get access to industry-leading pay, outstanding benefits, and our knowledgeable Nomad Navigator support team.
 QUALIFICATIONS
<ul>
<li>One year minimum of total physical therapist experience</li>
<li>One year minimum of experience within the last three years (specific jobs may require more)</li>
<li>An active individual state or compact license to practice physical therapy</li>
<li>Register for a Nomad Health account to view full job details and apply</li>
</ul>
NOMAD BENEFITS
<ul>
<li>Major medical and dental plans available on your first day of work</li>
<li>401(k) with employer matching available</li>
<li>Reimbursement for travel to your assignment</li>
<li>Housing stipend</li>
<li>Weekly deposits direct to your bank account</li>
</ul>
Travel physical therapists help their patients manage pain and improve movement with individualized care and treatment plans. As a travel physical therapist with Nomad, you’re expected to communicate and document all required details as per facility charting protocol, monitor patient’s condition and assess needs to provide the best possible quality of care, and deliver age-specific direct patient care according to unit scope of service.
 To apply for a physical therapist position with Nomad Health, you must have an active physical therapy license for the state in which the assignment is located, evidence of at least one year of travel experience as a physical therapist, and evidence of one year of experience within your specialty/modality within the last three years. You must have also graduated from an accredited school in your discipline, and score 80% or higher on all Nomad Health competency assessments.
 At Nomad, we want to give you the tools you need to succeed. Our entire team of Nomad Navigators is passionate about helping you get to the bedside as quickly and efficiently as possible. They can help you with your application, credentialing, and finding housing. Our Navigators have experience working with travel clinicians in physical therapy, and can even help with on-the-job concerns if any arise while on assignment.
In addition to real hands-on support, we have a benefits package that was explicitly built for traveling clinicians and includes a housing stipend, partial travel reimbursement, and major medical and dental plans available on your first day of work. We also have a 401(k) program with employer matching options, a user-friendly digital timekeeping process, and weekly direct deposits. 
With your Nomad Health account, you get access to our unique digital platform; a platform built to help you land your perfect assignment. Move your travel healthcare career forward and find your next job today.
We are seeking experienced physical therapists in a number of specialties to fill critical roles across the country:
<ul>
<li>General Physical Therapist</li>
<li>Cardiovascular and Pulmonary PT</li>
<li>Clinical Electrophysiology PT</li>
<li>Geriatrics PT</li>
<li>Home Health PT</li>
<li>Lymphedema PT</li>
<li>Neurology PT</li>
<li>Oncology PT</li>
<li>Orthopedic PT</li>
<li>Pediatrics PT</li>
<li>Sports PT</li>
<li>Women’s Health PT</li>
<li>Wound Management PT</li>
</ul>

Travel Physical Therapist - General | Weekly Pay + Housing Stipend

Travel Physical Therapist - General $1,980/wk

<h3>Job Description</h3>
Job Description
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Technical Support Specialist will be responsible for owning a caseload of customer support tickets and resolving issues presented through the recommendation of best practices, troubleshooting, or product training. Additionally, the Technical Support Specialist works closely with the Development and QA teams to identify, resolve and release fixes to product defects encountered. This is a communication-heavy role. Interested individuals must be comfortable getting on video calls and utilizing other communication mediums to solve problems. This role requires the ability to write detailed documentation in order to maintain a comprehensive knowledge base. Ideally, the Technical Support Specialist will be engaged in thoughtful leadership, best practice development initiatives, and employee training.
This position is on-site at our HQ in Virginia Beach, VA.
Key Objectives
Objective #1: Serve as the first point of contact for customers seeking technical assistance over phone, email, chat, and other communication mediums
<ul>
<li>Schedule and coordinate meetings to review and solve customer issues</li>
<li>Take detailed notes and record events/problems in the appropriate knowledge base</li>
<li>Maintain consistent communication with customers for open issues</li>
<li>Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue</li>
</ul>
Objective #2: Perform remote troubleshooting of customer issues over web meetings and email
<ul>
<li>Take detailed notes and record events/problems in the appropriate knowledge base</li>
<li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li>
<li>Take note of customer resources/tools and install and test them locally to aid in the troubleshooting endeavor</li>
<li>Learn to identify key error log messages, and the solutions they point towards</li>
</ul>
Objective #3: Train customers on the use of Decisions
<ul>
<li>Building example projects to aid the customers in the learning problem-solving process</li>
<li>Set up and lead targeted training sessions for customers on topics such as SSO, Oauth, Repository interaction, and others</li>
<li>Set up calls to walk customers through an end-to-end upgrade across both major and minor versions</li>
</ul>
Objective #4: Investigate, test, and submit product defects to the engineering team for redress
<ul>
<li>Pass on any customer feedback or suggestions to appropriate internal teams</li>
<li>Identify problem points in the product for improvement in future releases</li>
<li>Test customer-reported bugs in the newest version of the product to determine if bugs need to be addressed</li>
<li>Identify customer-reported bugs, and simplify them into a locally reproducible scenario for the core dev team to use as a solution metric</li>
</ul>
Specialized Experience
<ul>
<li>A.S./B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related technical experience, or equivalent experience (preferred)</li>
<li>Technically minded individual</li>
<li>Logical thinker</li>
<li>Interested in problem-solving</li>
<li>Customer Service Focused</li>
<li>Demonstrates willingness to learn and follow directions</li>
<li>Good written and verbal communication skills with the ability to communicate both internally and client-facing</li>
</ul>

12,153 Jobs in Portsmouth, VA 23707, USA