Job Description
Job Description
Summary
The Scheduler/ Dispatch Assistant is part of a team responsible for ensuring regulations and completes the customer workload. This temporary role will support administrative functions.
This hybrid role requires 1 to 3 days onsite weekly at the Union NJ office. It is a six-month contract with the potential for an extension.
The position is initially a six-month contract with the potential for extension based on performance and business needs.
Shift: 7:00 AM to 4:00 PM EST
Requirements
- Confident making clear, professional calls to schedule customer appointments and Handle Emergency calls.
- Skilled at managing schedules, permits, and system updates on time.
- Able to stay organized and prioritize tasks in a busy setting
- Experience with office support and general admin duties.
- Comfortable handling records, paperwork, and data entry.
- Accurate when entering information into scheduling systems.
- Familiar with assigning work orders and using scheduling tools.
- Proficient in Microsoft Outlook, Excel, and Word.
Responsibilities
- Make outbound calls to customers and handle Emergency calls.
- Assist in coordinating permits, mark outs, and traffic control if required for scheduled work.
- Help in updating workforce management systems with weekly/monthly schedules.
- Assign work orders to field crews within the workforce management systems.
- Retrieve service cards and records as needed.
- Carry out other job-related duties as assigned.