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Sr Director, Pharmacy Management CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Sr Director, Pharmacy Management and help shape the future of healthcare where you'll be an integral part of our Pharmacy Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Under the direction of the CMO, you will be responsible for strategic planning and leadership, regulatory compliance, and management as well as operational oversight for all aspects of pharmacy services within a managed care organization, including Medi-Cal, Medicare Advantage Part D (HMO D-SNP), and Covered California. You will also be responsible for designing, implementing, and evaluating pharmacy benefit programs that align with clinical goals, financial sustainability, regulatory compliance, and member outcomes. You will develop and direct formulary strategy, utilization management, quality initiatives, and vendor performance-including Pharmacy Benefit Manager (PBM) oversight-and serves as the organization's principal pharmacy advisor to executive leadership and the Board of Directors. You will ensure compliance with Centers for Medicare &amp; Medicaid Services (CMS), state Medicaid, Covered California, Department of Managed Health Care (DMHC), and National Committee for Quality Assurance (NCQA) standards while advancing initiatives to improve population health, medication adherence, and cost-effective drug use. You will be accountable for pharmacy-related quality programs and will contribute to the improvement of CalOptima Health's quality performance including but not limited to Star ratings. This position will require a dynamic, data-driven leader with extensive experience in managed care pharmacy, cross-functional collaboration, and a strong understanding of the regulatory environment governing Medicare, Medicaid, and commercial health plans. You will ensure alignment with CalOptima Health's mission to serve member health with excellence and dignity, respecting the value and needs of each person through collaboration with our providers, community partners and local stakeholders. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>60% - Leadership Responsibilities
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and oversees the Pharmacy department in carrying out all department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals and priorities.</li>
<li>Leads, develops, and implements pharmacy business plan and strategic initiatives in alignment with CalOptima Health's objectives and community mission, while taking ownership of both short- and long-term direction of the department.</li>
<li>Supports CalOptima Health's quality goals by driving improvements in Covered California Quality Transformation Initiative, Star Ratings, Pharmacy Quality Alliance (PQA) adherence measures, Healthcare Effectiveness Data and Information Set (HEDIS) outcomes, and other not yet identified quality programs.</li>
<li>Delivers effective service management through the definition and adoption of a governance practice that uses key performance indicators (KPIs) and metrics to track and measure the quality of service. Continually monitors metrics and the integration of them with key accountabilities to ensure consistency of approach and continual service improvement.</li>
<li>Oversees and ensures pharmacy management operational compliance with organizational standards, policies and procedures, and regulatory requirements while maintaining knowledge of related changes and developing effective communication plans as needed.</li>
<li>Serves as pharmacy subject matter expert to the executive team and CalOptima Health's Board of Directors.</li>
<li>Directs all aspects of running an efficient Pharmacy team, including hiring, supervising, coaching, developing, disciplining, motivating as well as attracting and retaining a high-performing team that achieves department goals that are in alignment with the CalOptima Health Strategic Plan.</li>
<li>Develops, implements, and upholds departmental policies and procedures.</li>
<li>Collaborates with CMO to develop and monitor annual budgets and corresponding business cases to ensure utilization meets strategic, operational, and budgetary goals.</li>
<li>Collaborates with CMO to manage staffing model and succession planning, and monitors related resource allocation for the department.</li>
<li>Collaborates with CMO and other senior leaders to develop projections for future year utilization and cost trends.</li>
<li>Supports senior leadership within CalOptima Health to drive and lead changes by communicating goals clearly and developing relationships with key stakeholders.</li>
<li>Serves in a Pharmacy and Therapeutics (P&amp;T) Committee Leadership role.</li>
<li>Collaborates with leadership and staff across internal departments to share information, support organization goals, and promote positive and collaborative business relationships with vendors and providers. </li>
</ul>
</li>
<li>35% - Program Operations Oversight
<ul>
<li>Leads and manages all pharmacy-related operational and clinical functions, including but not limited to formulary development, prior authorization protocols, and utilization management for Medi-Cal, Medicare, and Covered California lines of business as appropriate.</li>
<li>Directs the Pharmacy team, including clinical pharmacists, pharmacy operations, and analytic staff, fostering a culture of continuous improvement, excellence and innovation, and promotes collaboration between the Pharmacy team and other internal departments and external providers.</li>
<li>Oversees new program development related to pharmacy, including overseeing new program design and implementation for the Covered California line of business.</li>
<li>Collaborates with internal departments (Medical Management, Quality, Compliance, Finance, line-of business leaders, etc.) to optimize member outcomes and drug cost-effectiveness.</li>
<li>Ensures compliance with state and federal regulations, including CMS, DMHC, Covered California, and Medi-Cal Rx.</li>
<li>Leads Pharmacy Benefit Manager (PBM) procurement, contracting, implementation, oversight and vendor management, including contract negotiation, performance evaluation, and rebate management. PBM oversight is a critical requirement of this role including real time oversight of PBM Point of Service prescription fulfillment.</li>
<li>Collaborates with CMO to provide financial oversight, budget planning, and reporting for pharmacy benefit expenditures, ensuring transparency and fiscal responsibility.</li>
<li>Develops and oversees pharmacy-related internal statistical and performance reports and satisfies reporting requirements to external regulators.</li>
<li>Develops, implements, and monitors department's performance standards.</li>
<li>Manages audit preparation and corrective action plans in response to CMS, DHCS, and other regulatory bodies. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Doctor of Pharmacy (PharmD) PLUS 7 years of health plan experience in Medicare Part D and Medicaid required. </li>
<li>5 years of pharmacy management experience with implementation of commercial managed care products, such as products sold on state-based exchanges/Covered California required. </li>
<li>3 years of progressive pharmacy leadership experience within a managed care, health plan, or PBM environment required. </li>
<li>Demonstrated success in directing and overseeing pharmacy benefit strategy, regulatory compliance, and PBM/vendor contracts required. </li>
<li>Experience with CMS audits, DHCS guidelines, and California Medicaid programs required.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>15 years of health plan and pharmacy experience in Medicare Part D and Medi-Cal. </li>
<li>Pharmacy Residency in Managed Care or Pharmacy Practice.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>A current, valid and unrestricted California State Pharmacy License and PharmD.</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 324 - $216,737 - $346,778 ($104.20 - $166.7201). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Full Office (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6749750&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 7, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6749750" target="_blank">https://jobs.caloptima.org/jobs/sr-director-pharmacy-management-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-b834097b3b6e134b8064c5e23883c40a

Sr Director, Pharmacy Management

Talent Staffing Representative (Human Resources Representative) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Talent Staffing Representative (Human Resources Representative) and help shape the future of healthcare where you'll be an integral part of our HR - Talent team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. Under general supervision, you will work closely with hiring managers to gain exposure to recruiting, evaluating job candidates and advising managers throughout the recruitment process. You will be responsible for full-cycle regular and temporary recruitments, including recruiting, screening, interviewing, advertising and negotiating offers with internal and external applicants. Also, you will be responsible for negotiating offers with contracted staffing agencies and source candidates as needed by the Talent Acquisition team. You will create processes to ensure accuracy of records, conduct analysis of various HR recruitment matters and may recommend solutions to management and employees. You will exercise some control over ongoing work priorities to ensure the best talent is hired, as well as act with discretion and judgment within the HR department and with CalOptima Health employees. You will also oversee the CalOptima Health telework program and assist departments in identifying, selecting and deploying employees to regular telework. In addition, you will provide support for managers and monitor the program for management. Lastly, you may provide training, write reports and essentially be the organization's resident telework expert. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 
<ul>
<li>60% - Talent Acquisition
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Interacts and develops relationships with hiring managers to anticipate their recurring staffing needs to fit the needs/demands of the business.</li>
<li>Works closely with hiring managers to schedule and review service level agreements (SLAs) and determine job requirements for hiring before recruitment begins.</li>
<li>Determines applicant requirements by studying the job description and job qualifications.</li>
<li>Evaluates applicants by discussing job requirements and applicant qualifications and ensures applicants are interviewed on a consistent set of qualifications.</li>
<li>Arranges and schedules applicant interviews with management by coordinating schedules and going through next recruitment steps at the completion of the interview.</li>
<li>Provides on-going interview training for hiring managers.</li>
<li>Participates in the preparation of job offer analyses and proposed pay rates, using consistent methodology and fact-based reasoning; presents offers to HR Manager and Director for review and approval.</li>
<li>Begins to develop networks through industry contacts, association memberships, trade groups and employees.</li>
<li>Researches and recommends sources (e.g., professional networking sites, etc.) for active and passive candidate recruitment. Begins to build networks to find qualified passive candidates.</li>
<li>Provides advice and support to management and staff on recruitment and participates in the decision-making processes at each level.</li>
<li>Assists the HR team in identifying and implementing recruitment process improvements.</li>
<li>Monitors and identifies trends associated with key performance indicators (time-to-fill, etc.) and service level targets. </li>
<li>Collaborates with internal and external resources to identify root causes and best practices to develop appropriate action plans.</li>
<li>Works with temporary staffing agency, including, but not limited to, screening, identifying, interviewing, hiring, invoicing and completing other administrative duties associated with the program. </li>
</ul>
</li>
</ul>
<ul>
<li>30% - Telework
<ul>
<li>Oversees all aspects of the telework program, including full, partial, temporary and occasional programs as well as handling all inquiries, processing all deployments, return to work initiations and other day-to-day items.</li>
<li>Ensures all data is updated and accurate in the Human Resources Information System (HRIS).</li>
<li>Maintains all records, performance management tools and continually tracks progress for each teleworker.</li>
<li>Trains managers on how to monitor performance of teleworkers, including measuring performance and providing feedback, establishing performance measures and communicating to an employee their standing on performance.</li>
<li>Coordinates and monitors Telework Safety Reviews to ensure employees meet safety protocols and CalOptima Health guidelines while teleworking.</li>
<li>Coordinates and assists the Environmental Health and Safety department with Home Office Evaluations to ensure employees meet all assessment requirements.</li>
<li>Partners with functional areas within HR and across the agency to change employee worksite arrangements.</li>
<li>Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.</li>
<li>Measures telework satisfaction through focus groups, questionnaires or surveys.</li>
<li>Reviews and evaluates employee telework suitability with managers based on eligibility criteria, department needs and employee's work style.</li>
<li>Conducts discussions with managers about telework and department impact and the effects on full office workers and guides departments in the creation of plans to ensure adequate office supervision.</li>
<li>Recommends enhancements to the overall program through surveys and coordinates plan of action to implement improved changes. </li>
<li>Maintains and updates telework policies and guidelines. </li>
</ul>
</li>
</ul>
<ul>
<li>10% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Do You Have What the Role Requires? 
<ul>
<li>Bachelor's degree in human resources management, business administration, communications or related field PLUS 3 years of HR or related administration experience with 2 of those years in recruiting or staffing experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 You'll Stand Out More If You Possess the Following: 
<ul>
<li>Experience with an applicant tracking system (ATS). </li>
<li>Experience with a vendor management system (VMS). </li>
<li>Program management experience.</li>
</ul>
 What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul>
 Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul>
<li>Our current hiring range is: Pay Grade: 309 - $68,015 - $108,824 ($32.70 - $52.3192). 
<ul>
<li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. </li>
</ul>
</li>
</ul>
</li>
<li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**) </li>
<li>A <a href="https://apptrkr.com/get_redirect.php?id=6751651&amp;targetURL=https://www.caloptima.org/en/careers#benefits" target="_blank">comprehensive benefits package</a> </li>
<li>CalPERS pension program and additional retirement packages. </li>
<li>Additional benefits and perks including:
<ul>
<li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul>
</li>
</ul>
 Our Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 Why Join Us? We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. What's Your Next Step? All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is December 7, 2025 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. Our Commitment to You Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6751651" target="_blank">https://jobs.caloptima.org/jobs/talent-staffing-representative-human-resources-representative-505-city-parkway-west-california-united-states</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-53d3f8acb534f746b79f335ae78c0e07

Talent Staffing Representative (Human Resources Representative)

<h3>Job Description</h3>
Job DescriptionCustomer Service Associate
Location: Temple Terrace, FL
About the Role
We are seeking a dedicated and enthusiastic Customer Service Associate to join our growing team. This role is ideal for someone who enjoys interacting with people, delivering solutions, and creating positive experiences. As a Customer Service Agent, you will be the first point of contact for customers—helping them navigate questions, products, services, or general support needs.
You will play a key role in maintaining customer satisfaction by providing accurate information, resolving concerns promptly, and ensuring that every interaction reflects our commitment to quality service. This is a great opportunity for candidates looking to build a long-term career in customer support, hospitality, retail, or client relations.
Key Responsibilities
<ul>
<li>
Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner.
</li>
<li>
Assist with product or service information, explaining features, pricing, and policies clearly.
</li>
<li>
Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments.
</li>
<li>
Process payments, orders, account updates, or returns (if applicable).
</li>
<li>
Maintain accurate records of customer interactions within the CRM or ticketing system.
</li>
<li>
Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks.
</li>
<li>
Maintain a clean, organized, and welcoming environment for customers.
</li>
<li>
Follow company guidelines, policies, and scripts to ensure consistency and compliance.
</li>
<li>
Contribute to team performance goals by meeting service quality standards, handling a high volume of interactions, and helping optimize customer satisfaction.
</li>
</ul>
Qualifications
<ul>
<li>
Excellent verbal communication and interpersonal skills.
</li>
<li>
Ability to stay calm and professional in fast-paced or high-volume environments.
</li>
<li>
Strong problem-solving abilities with attention to detail.
</li>
<li>
Basic computer literacy, including navigating systems, typing, or updating records.
</li>
<li>
Dependable, punctual, and committed to teamwork.
</li>
<li>
Prior customer service, retail, hospitality, or call center experience is helpful but not required—training is provided.
</li>
</ul>
Who Succeeds in This Role
This position is perfect for individuals who enjoy helping people, solving problems, and creating meaningful interactions. You’ll thrive here if you’re positive, patient, detail-oriented, and comfortable speaking with a variety of customers. Whether you’re starting your career or looking to grow within customer service, this role provides stable, rewarding, hands-on experience.
&amp;

Customer Service Associate

<h3>Job Description</h3>
Job Description
Position: Commercial Roofing Sales Consultant 
Canvass commercial areas, build referral relationships with building owners, property managers, hospitals, schools, shopping centers etc.
Responsibilities: • Canvass commercial properties to identify roofing issues • Conduct thorough commercial roof inspections • Manage the entire sales process—from first contact to signed contract
Requirements: • Proven experience in commercial roofing sales • Strong communication, negotiation, and closing skills • Ability to self-generate leads through canvassing and networking • Willingness and physical ability to climb ladders and perform roof inspections
Compensation: • Competitive Compensation
To Apply: Please submit your updated resume along with your contact phone number.
 #hc214803

Commercial Roofing Sales Consultant Apply Now!

<h3>Job Description</h3>
Job Description
ESTIMATOR / INSIDE SALES
About the Position: 
Estimator is responsible for working closely with Outside Sales Team, providing direct pricing support to internal and external customers on design/build and publicly bid projects using the most current pricing available. They will also be supported in ensuring estimates are being done in accordance with the high standards of the organization. Estimator must communicate with customers and teammates via telephone and email in a professional manner while working accurately and timely in a fast paced, high volume, detailed and deadline-oriented environment.
Major Responsibilities:
<ul>
<li>Team up with assigned Sales Managers to help support FALK Sales.</li>
<li>Sales Coordination – work with assigned Sales Manager teammates to help coordinate packages. </li>
<li>Help grow markets in assigned territory areas. </li>
<li>Enters orders in ERP once quote is signed. </li>
<li>Process Small Orders for assigned Sales Managers, excluding warranty/customer service orders. </li>
<li>Prepares estimates from information received such as contract drawings, specifications, and addendums using in-house pricing, supplemental design and pricing programs and information obtained from 3rd party vendors.</li>
<li>Identifies exclusions, discrepancies, missing information and obtains clarification and qualifies the quotation, based on that information.</li>
<li>Provides adds, deducts, or alternates as requested to estimates that require special pricing beyond the basic estimation.</li>
<li>Ensures the use of the most current pricing information when preparing the estimate.</li>
<li>Maintains Customer/Vendor/Sales team relationships.</li>
<li>Communicates with Customers and Sales team regarding any clarification of scope/design intent that the Estimator was involved in.</li>
<li>Interacts with customers and Sales Managers to clarify product requirements on RFQ's as needed.</li>
<li>Interact and provide project requirements, estimate details to manufacturing and project management.</li>
<li>Ensure customers receive regular status updates and quotations are issued accurately and in a timely manner. Work with Project Management team when quotation becomes an order and update as needed.</li>
<li>Other duties and responsibilities as required.
<ul>
<li>Maintains relations with customers, Outside Sales team and downstream departments</li>
</ul>
</li>
</ul>
Qualifications:
<ul>
<li>Minimum 2 years of experience estimating exterior building products or steel buildings.</li>
<li>Must have commercial experience.</li>
<li>High school diploma is required. Associate degree in related field preferred.</li>
<li>Work related travel would typically be less than 2 times per year.</li>
<li>Good mathematical and analytical skills</li>
<li>Ability to manage multiple deadlines for completion.</li>
<li>Ability to communicate effectively through written and verbal methods.</li>
<li>Ability to review and interpret project specifications.</li>
<li>Ability to read and interpret blueprints.</li>
<li>Exhibit competency in use of in-house pricing programs and procedures.</li>
<li>Must be computer proficient, particularly in Bluebeam, Autodesk Construction, SketchUp and Excel</li>
<li>Must be detail and customer service oriented.</li>
<li>Must be comfortable on the phone with customers and Outside Sales</li>
<li>PEMB knowledge in product offerings</li>
<li>Basic understanding of design considerations</li>
<li>Basic knowledge of insulated panels</li>
</ul>

Inside Sales/ Estimating

<h3>Job Description</h3>
Job Description
Desktop Support Technician
• 8-5 Monday-Friday, no on call
• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Desktop and Network Support
• Ability to setup, configure and add all hardware.
• Assist Corporate Desk Side Support technicians with large IMAC’s.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.
• Imaging and image recovery
• Experience doing break / fix repairs on desktops, laptops
• Install / Re-install various software packages and updates
• WiFi and VPN connections; Support of wireless devices
• GREAT Customer Service skills
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

Desktop Support Technician - WW

<h3>Job Description</h3>
Job Description
Job Overview We are seeking a dedicated and knowledgeable Pest Control Technician to join our team. In this role, you will be responsible for managing pest control services for residential and commercial properties. The ideal candidate will possess a strong understanding of pest management techniques, have experience with various tools and equipment, and demonstrate excellent customer service skills. This position requires a proactive approach to problem-solving and the ability to work independently in various environments.
Duties
<ul>
<li>Conduct thorough inspections of properties to identify pest issues and determine appropriate treatment methods.</li>
<li>Apply pest control treatments using a variety of techniques, including chemical applications, traps, and exclusion methods.</li>
<li>Utilize power tools, hand tools, and farm machinery as necessary for effective pest management.</li>
<li>Maintain accurate records of services performed, including treatment details and customer interactions.</li>
<li>Provide exceptional customer service by educating clients on pest prevention strategies and addressing any concerns they may have.</li>
<li>Collaborate with team members to ensure efficient service delivery and adherence to safety protocols.</li>
<li>Drive to various job sites using company vehicles while adhering to all traffic regulations.</li>
</ul>
Qualifications
<ul>
<li>Previous experience in pest control or a related field is preferred but not required; training will be provided.</li>
<li>Familiarity with landscape maintenance, lawn care practices, and the use of power tools is advantageous.</li>
<li>Strong problem-solving skills with the ability to work independently and make informed decisions on-site.</li>
<li>Excellent communication skills for effective interaction with clients and team members.</li>
<li>Must possess a valid driver's license with a clean driving record.</li>
<li>Ability to lift heavy equipment and perform physical tasks associated with pest control duties.</li>
<li>Sales experience is a plus, as you may be required to promote additional services to clients.</li>
</ul>
Join our team as a Pest Control Technician and contribute to creating safe, pest-free environments for our customers!
Company DescriptionAt Cousins USA Pest Control, we're more than just an extermination service — we're a family-owned business committed to safeguarding your home and business from unwanted pests. Established in 2016 in the vibrant landscape of South Florida, our journey began with a simple mission: to provide reliable, effective pest control solutions with a personal touch. 
<h3>Company Description</h3>
At Cousins USA Pest Control, we're more than just an extermination service — we're a family-owned business committed to safeguarding your home and business from unwanted pests. Established in 2016 in the vibrant landscape of South Florida, our journey began with a simple mission: to provide reliable, effective pest control solutions with a personal touch.

PEST CONTROL TECHNICIAN

<h3>Job Description</h3>
Job Description
TCG Property Care is a landscaping company that specializes in Green infrastructure including bioretention and green roofs. Currently looking to hire Prince George's County residents and District Residents with reliable transportation to perform at sites in Prince Georges County. We need workers with a knowledge of or willingness to learn about the environment, construction, and preventative maintenance in the green infrastructure sector.
Primary Responsibilities include:
-removing (by hand) weeds, dead plants, diseased plants, and trash properly disposing offsite.
-mowing grass, trimming trees, and laying mulch.
-planting grass, trees, shrubs, and bushes.
-Installing natural storm water drainage systems.
-Installation of plants
-installation of sod.
Must be prepared to work in all types of weather. Part-time, seasonal, on-call, and full time.
Must be able to work in the United States
Must be able to pass a background and drug test upon Hiring.
Must have reliable transportation to work.
Work Remotely
<ul>
<li>No</li>
</ul>

Landscaper

<h3>Job Description</h3>
Job Description
Company: Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors, and roofing products to Homeowners.
Position: Field Scheduler
Start Your Career in the Field – No Experience Needed Earn $50K–$75K!
Responsibilities: • Canvass neighborhoods to find old original windows, door, bathroom and damage roofing • Schedule FREE estimate appointments for windows doors, bathroom and roofing • Work outdoors and engage directly with homeowners
Qualifications: • No experience required (We'll Train!) • Outgoing personality • Strong communication skills • Driven to achieve goals
Compensation: • Salary, Commission &amp; Bonus (Earn $50K to $75K per year) • 5-day work schedule (No Weekends!) • Full training provided • Career growth opportunities
Apply Now! Send your phone number and updated resume. Qualified applicants will be contacted for a phone interview.
Company DescriptionPremier Home Improvements a family owned and operated provider of hurricane impact windows, doors and roofing products to Homeowners. 
<h3>Company Description</h3>
Premier Home Improvements a family owned and operated provider of hurricane impact windows, doors and roofing products to Homeowners.

Field Scheduler No Experience Start ASAP!

<h3>Job Description</h3>
Job Description
We are seeking an Infant Toddler Lead Teacher to join our organization! This individual will plan and present age appropriate activities for children.
Responsibilities:
<ul>
<li>Instruct Toddlers in activities designed to promote intellectual and creative growth</li>
<li>Create a fun and safe learning environment</li>
<li>Develop schedules and routines to ensure adequate physical activity, rest, and playtime</li>
<li>Establish and maintain positive relationships with students and parents</li>
<li>Communicate with parents on students' growth and progress</li>
<li>Maintain the health and safety of all students</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in childcare, teaching, or other related fields</li>
<li>Passionate about working with children</li>
<li>Ability to build rapport with children</li>
<li>Positive and patient demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Company DescriptionWe are the top full-time Daycare in the area 
<h3>Company Description</h3>
We are the top full-time Daycare in the area

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