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Company Overview
Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Job Summary
Under the direction of the Senior Operations Manager, the Account Manager is responsible for the day-to-day operational management of an assigned large school/educational account.
The Account Manager supervises and coordinates activities of associates including cleaning, safety and maintaining the contracted scope of work.
Through strong communication and company support, the Account Manager will focus on five key areas:
<ul>
<li>Leadership – Demonstrate leadership and retaining the right people to support the growth of our account.</li>
<li>Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.</li>
<li>Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.</li>
<li>Growth – Identifying opportunities that improve our client’s services and deliver growth.</li>
<li>Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.</li>
</ul>

Key Responsibilities
<ul>
<li>Oversee general cleanliness of assigned location and cleaning team: including but not limited to sweeping, mopping, dusting, trash pick-up and servicing restrooms.</li>
<li>Primary client contact person for assigned account. Responsibility for regular face-to-face client interaction and proactive resolution of any operational issues.</li>
<li>Investigate customer complaints, place customer complaint follow-up calls, document findings and communicate recommended action plan to Senior Operations Manager.</li>
<li>Complete safety audits and conduct safety training.</li>
<li>Assigns tasks to associates and inspects completed work for conformance to standards.</li>
<li>Assists the Sr. Operations Manager in coaching, developing and training staff to meet account needs. Identify and mentor associates to develop into the next generation of leaders.</li>
<li>Responsible for E-Hub time keeping and general payroll duties. Check timekeeping system to verify employees are / have been at job site.</li>
<li>Attend and actively participate in management meetings within region and at corporate.</li>
<li>Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the account.</li>
<li>This is a 2nd shift position: M-F from 4:30pm- 1am. Must have flexibility to adapt to special events as needed.</li>
</ul>

Skills and Qualifications
<ul>
<li>Must have a coaching mindset and be a champion of your team</li>
<li>Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like</li>
<li>Build authentic relationships within the organization, with customers, and with the community</li>
<li>Strong employee and client focus</li>
<li>Clearly demonstrates sound decision making, and creative problem-solving skills</li>
<li>Possess personal qualities of integrity, credibility, and commitment to the organizational values</li>
<li>Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions</li>
<li>Proficient written and verbal English communication</li>
<li>Ability to work in a fast-paced environment with changing priorities</li>
</ul>

Qualifications and Experience Required
<ul>
<li>Minimum of 2 years of management experience. Must have experience managing front line service employees</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals</li>
<li>Previous budgeting and/or P&amp;L experience preferred</li>
<li>Valid Driver’s License and proof of insurance required</li>
<li>Must be at least 18 years old</li>
<li>A pre-employment drug screen and criminal background check are required</li>
<li>High school diploma or GED highly preferred</li>
</ul>

Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

AAP/EEO Statement
Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Account Manager

Salary: $80,000 - $120,000 
 City Experiences is seeking a Regional Director of Operations in Southern California  
 About You: 
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
 About the Opportunity: 
This role will be an integral part of the City Experience/City Cruises team responsible for regional vessel readiness and asset management, HSSQE policies, SMS implementation and verification, marine training programs, capital requirements development and regulatory policy with federal and state regulatory agencies. The Regional Director of Marine Operations will oversee the regional vessel operations inclusive of capital improvements, system and asset management, and vessel aesthetics.  Oversee and audit the professional development programs for the marine shipmates within the region. Oversee and audit the adherence of all safety and security standards set by the Company. Ensure the regulatory compliance standards are successfully implemented, enforced, and monitored on a regular basis within the region.  Collaborate and support the Directors of Marine Operations within the Region to ensure they have the tools and resources to be successful in leading their respective city marine operations.  City-level heads of Marine Operations will continue reporting to their General Manager’s, with dotted line responsibility to the Regional Director of Marine Ops. 
 Essential Duties &amp; Responsibilities: 
·  Establish regional marine priorities based on the guidance and direction of the VP of Marine Ops, Regional VPs and City General Managers ·  Work collaboratively with City General Managers to maintain Long Range Maintenance Plans for all vessels and facilities within the region ·  Develop, implement, and maintain an asset management program to ensure all marine assets are maintained and in working order, focusing on both system reliability and aesthetics. ·  Ensure City Marine Teams plan, manage, control, and execute all activities connected with maintenance, repairs, dry-docking, conversion or modification of assigned vessels. ·  Manage a performance enhancement culture by actively coaching and mentoring Marine leadership within your region, providing regular feedback, and developing employees for wider roles and responsibilities. These programs include on the job training, leadership training and career growth and development planning. ·  Strategically manage vessel repowers to ensure regulatory compliance and improved emissions, reliability, and fuel consumption. Assist the National Marine team to actively seek Federal and State Grants to reduce the cost of vessel repowers. ·  As applicable, implement and monitor guidelines, standards and regulations related to company Safety Management Systems (SMS). Audit adherence to SMS requirements within the region and assist in auditing SMS programs within Hornblower Group.  ·  Fulfill Designated Person Ashore responsibilities for the Region ·  Ensure the regional fleet is aligned and exceeding regulation compliance and maintain all safety practices. ·  Establish, maintain, and foster relationships with the United State Coast Guard, and all federal and state regulatory agencies as appropriate ·  Work closely with the Directors of Marine Operations/Port Directors/Port Captains within the region to optimize assets to drive business results forward and achieve their budget goals ·  Participates in the development of the regional strategic business plan ·  Maintains close liaison with all departments within the region ·  Executes other projects as assigned by management ·  Additional job duties as assigned. 
 Requirements &amp; Qualifications: 
·  Bachelor’s degree in related field preferred ·  Excellent understanding of USCG regulations for sub chapter T, K, and H vessels ·  Prior experience in overseeing multi-unit, multi-location marine operations ·  Proven ability to implement and manage change ·  Able to communicate effectively in oral and written form ·  Achieve financial results by effectively developing and managing budgets ·  Prior experience running major shipyard repair projects for large fleets ·  A servant leader that will Enable and Protect the organization 
 About Us: 
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
 The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
 Our Mission: We create amazing experiences. 
 Our Values: R espect, E nvironment, S afety #1, P rofessionalism, E xceed, C ommunication and T eamwork.
 Our Operating Principles : CITY EXPERIENCES 12
·  Foster diversity and inclusion. ·  Practice conservation and environmental responsibility. ·  Cultivate a safe and secure workplace. ·  Be on time. Come prepared. ·  Make data-driven, fact-based decisions. ·  Be decisive with 80:100 solutions (80% right, 100% implementable) ·  Expect to win – but compete as an underdog. ·  Embrace innovation and reinvention. ·  Listen and be responsive. ·  Strive for efficiency and transparency without politics. ·  Win as a team. Play your role. ·  Work hard, have fun, celebrate success. 
 EQUAL OPPORTUNITY EMPLOYER: 
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.
Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.

Regional Director of Operations - Maritime Industry - Southern California

*At Securian Financial the internal title for this position is Customer Operations Director.
 Overview: 
The Director of Operations is accountable for the servicing of our Employee Benefits Solutions (EBS) business. This end-to-end servicing includes leadership of new client servicing implementation, contract/policy administration, premium clearing and reconciliation, policy termination/transition to new carriers, and ongoing client servicing projects. The department is responsible for the EBS customer experience, meeting contractual service level guarantees for EBS clients, and mitigating reputational and financial risks of missing service levels and performance guarantees.
 Responsibilities include but not limited to: 
<li>  Lead a team of 4 - 8 direct reports and indirectly leading 90+ associates. </li>
<li>  Partner with leaders in Employee Benefits Solutions group as well as Shared Services to develop and deliver excellent customer experiences. </li>
<li>  Key partner in developing and executing Employee Benefits Solutions strategy, including client implementation and customer service. </li>
<li>  Act as the Employee Benefits Solutions SME for Operations by engaging with client partners, ultimately responsible for delivering the operational service to meet the needs of their clients and prospective clients and support the development of new business. </li>
<li>  Identify, prioritize and implement continuous improvement opportunities improving the customer and employee experience, while driving operational efficiency. </li>
<li>  Partner and collaborate with internal stakeholders including process consultants, customer insights and analytics teams and technology teams to deliver prioritized projects and programs. </li>
<li>  In collaboration with Employee Benefits Solutions lead and understand the customer journey, identify improvements, and lead/influence those improvements. </li>
<li>  Communicate with channel partners and customers as highest point of escalation, including Third Party Administrators (TPAs) and technology vendors. </li>
<li>  Maintain relationships with peers in the industry who administer insurance and group business to stay up to date on industry best practices. </li>
<li>  Responsible for department's talent assessment, talent development and performance management of individual contributors and leaders of people.
 Qualifications: 
</li>
<li>  Bachelor’s degree or equivalent work experience. </li>
<li>  Demonstrated ability to influence and consult while providing thought leadership to sponsors/stakeholders in process improvement and in improving the overall customer journey. </li>
<li>  Strong people manager with demonstrated ability to develop, grow and motivate team members. </li>
<li>  Strong communication skills (written and verbal). </li>
<li>  Strong operations background and experience. </li>
<li>  Ability to convert strategy into action.
 Preferred Qualifications: 
</li>
<li>  Financial Services industry experience. </li>
<li>  Experience in in-force administration or implementation. </li>
<li>  Prior experience working in Group Insurance. </li>
<li>  Process improvement, continuous improvement and/or project management expertise. </li>
<li>  FINRA Series 6, 26 &amp; 63 licenses.
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn’t feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.
 Physical Job Requirements: 
</li>
<li>  Ability to utilize keyboard, mouse and computer for up to 8 hours per day. </li>
<li>  Ability to work at least 40 hours per week. </li>
<li>  Ability to utilize phone for 4-6 hours per day. </li>
<li>  Ability to meet the physical demands of travel. This includes the ability to operate a motor vehicle as well as an ability to utilize air travel.
The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.
 Securian Financial has been around for 140 years. We’re committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There’s a reason our employees have voted us as a best place to work year after year! In addition:
</li>
<li>  Generous paid time off. We want you to take time off for whatever matters most to you! </li>
<li>  Tuition reimbursement program. We value continuous learning at Securian! </li>
<li>  Company-funded pension plan as well as 401K retirement plan – great resources to secure your financial future. </li>
<li>  Continuous opportunities for new challenges. </li>
<li>  Variety of health plan options as well as dental and vision plans. </li>
<li>  Paid maternity/paternity leaves.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at <a href="mailto:Employment@Securian.com" target="_blank">Employment@Securian.com</a>, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
To view our privacy statement click here 
To view our legal statement click here </li>

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