Job Description
Job DescriptionFireside Hearth and Home (FHH) is looking to add Retail Sales Associates in Maple Grove, MN and Minnetonka, MN, Eagan, MN and Eden Prairie locations. Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com. This position is accountable to meet or exceed Fireside Hearth & Home retail sales goals by selling hearth products, services, and accessories. The position must provide best-in-class consumer buying experiences by engaging retail store guests, developing a whole-hearth solution to meet their needs, and driving the sale to completion. To ensure pay transparency, this role is listed with the total target compensation, which includes: base hourly rate and incentive. Please note the incentive component is not capped
Key Responsibilities
- Meet and exceed sales goals utilizing dynamic sales skills within the retail sales process
- Exceed customer expectations through all required steps of the remodel process by working closely with customers to understand project needs and timelines
- Systematically manage all customer sales to project completion, including quotes, orders, previews, installations and start ups
- Build and maintain strong relationships with customers and be extremely diligent with follow up
- Become a trusted and knowledgeable Hearth Expert through a comprehensive 3-month training program, providing in-depth understanding of the hearth industry, products and installation
- Collect and process payments from customers and balance daily business
- Answer incoming phone calls to the showroom
- Provide basic showroom maintenance and merchandising of products
- Complete Inventory management as well as receiving in/out product
- Assist in training newer Retail Sales Reps
- Other duties as assigned
Qualifications
- 3+ years successful sales experience
- High School Diploma required or equivalent (Bachelor’s Degree in sales, business administration, marketing preferred)
- Able to work evenings and weekends, with limited time off between Labor Day and New Years
- Driven, energetic sales professional with strong commitment to customers
- Ability to learn quickly and retain information
- Strong sense of interior design (preferred)
- Experience within the residential construction industry, building materials, appliance installation or retail is highly desired
- Ability to lift 50lbs. with assistance
- Attention to detail
- Excellent verbal and written communication skills