Office Administrator / Operations Coordinator
Job Description
Job Description
Office Administrator / Operations Coordinator
Residential & Commercial Service Industry
About the Role
SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management.
The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.
Key Responsibilities
- Answer incoming calls; provide professional, customer-focused communication
- Schedule jobs, coordinate crews, and manage calendars
- Create, process, and track work orders, invoices, and documentation
- Communicate with customers, vendors, subcontractors, and internal teams
- Support billing, collections, and insurance or service documentation (where applicable)
- Maintain accurate records in CRM, job management, and accounting systems
- Assist management with reporting, follow-ups, and administrative tasks
- Ensure office processes stay organized, compliant, and efficient
Required Experience & Qualifications
- 1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
- Strong organizational skills with excellent attention to detail
- Professional phone and email communication skills
- Ability to multitask and thrive in a fast-paced, deadline-driven environment
- Proficiency with office software (Microsoft Office / Google Workspace)
- Experience with scheduling, invoicing, or CRM/job management systems preferred
Preferred (Not Required)
- Experience with insurance-related work, service billing, or job costing
- Familiarity with Xactimate
- Understanding of emergency or after-hours service operations
What We Offer
- Competitive pay based on experience
- Stable, full-time position with growth potential
- Supportive team environment
- Opportunity to be a key part of a growing company
Company DescriptionSERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.
Company Description
SERVPRO of South Palm Beach has proudly been helping homeowners and businesses restore their properties after major disasters due to flood, fire or mold damage for over 30 years. Our emergency services include Boca Raton flooding restoration, water damage mitigation, mold remediation and fire damage restoration. Our industry trained technicians will arrive at your property ready to handle any size disaster within 75 minutes 24 hours a day, 7 days a week, 365 days a year. SERVPRO of South Palm Beach utilizes cutting edge technology to mitigate your damage and we document the entire loss, then communicate directly with your insurance company to help complete the process.