Job Description
Job Description
Office Assistant
Position Summary
Bill Gilbert Electric is seeking a dependable and professional Office Assistant to help streamline daily communication and support our office operations. This role will primarily focus on answering incoming phone calls, assisting customers, managing emails, and ensuring information is communicated efficiently between customers, technicians, and the office team.
Key Responsibilities
- Answer incoming phone calls and provide professional customer service.
- Respond to customer emails and route messages to the appropriate team member.
- Assist with organizing and maintaining clear communication between customers and field technicians.
- Take accurate messages and ensure follow-up items are communicated properly.
- Help maintain organized customer communication records.
- Provide basic administrative support as needed.
Qualifications
- Professional phone etiquette and strong communication skills.
- Organized and detail-oriented.
- Ability to multitask and prioritize incoming requests.
- Comfortable using email and basic computer programs.
- Reliable, punctual, and customer-focused.
Work Environment
This position plays an important role in ensuring customers receive timely responses and that communication between the office, technicians, and customers remains organized and efficient.