Job Description
Job Description
DelRicht is seeking an Intake Coordinator to connect patients with clinical trials. This is an on-site, phone-based role focused on following up with warm leads in a fast-paced, high-impact environment.
Why DelRicht
DelRicht is a fast-growing clinical research company helping patients access new treatment options while supporting the development of medications and medical devices. Our network includes 33 sites across 18 states. We have been recognized as a Top Workplace in 2023, 2024, 2025, and 2026! We offer a collaborative environment with plentiful opportunities for professional growth.
What You'll Do
- Make compassionate outbound calls to prospective patients and screen them for clinical trial eligibility and interest
- Manage a high volume of calls with accuracy and urgency
- Learn study details and patient requirements
- Partner with clinic and recruitment teams to meet enrollment goals
What You'll Bring
- Required: 1+ year of professional experience in a customer-facing sales role
- Required: Work rotating Saturday shifts
- Compassionate, people-focused phone communication skills
- Resilience, self-motivation, accountability, and strong follow-through
- Ability to stay organized and meet goals in a fast-paced, changing environment
- Commitment to excellent patient care, quality, and compliance
- Strongly preferred: Bachelor's degree
- Strongly preferred: Phone-based experience in a call center, collections, banking, or high-volume customer service environment
- Strongly preferred: Experience upselling, earning commission, or meeting quotas
Coffee drinkers preferred. Tea drinkers accepted.
Compensation
- Base salary: $33,000–$40,000, plus uncapped commission.
- Average first-year earnings: approximately $46,000–$54,000
- Uncapped commission paid biweekly, with higher earning potential for strong performers!
- Job type: Full-time
- Location: On-site in New Orleans, LA
Learn more about DelRicht, our current clinical trials, patient testimonials, and career opportunities:
- Website: www.delrichtresearch.com
- Patient testimonials: https://delrichtresearch.com/testimonials/
DelRicht is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.