Job Description
Job Description
What You’ll Do
- Greet guests and manage check-in, waivers, and pre-game briefings
- Deliver exceptional customer service and maintain a professional demeanor
- Run games using Escapology’s in-room monitoring systems — provide hints, track progress, and ensure safety
- Reset and clean rooms after each group; maintain puzzles, props, and decor
- Assist with general venue operations, including cleaning, restocking, and organizing
- Upsell merchandise and future game bookings
- Collaborate with team members and management to maintain smooth, efficient operations
- Represent Escapology’s brand values of fun, professionalism, and excellence
What We’re Looking For
- Must be 18 years or older
- Strong communication and multitasking skills
- Outgoing, friendly, and dependable personality
- Comfort working in a fast-paced, guest-focused environment
- Availability on weekends and holidays (required)
- Basic computer literacy and attention to detail
Preferred Experience
- Previous retail, hospitality, or front-of-house experience
- Customer service, sales, or event hosting background
- Interest in puzzles, teamwork, and problem-solving
Training & Growth
- Paid training period (up to 40 hours) with all necessary instruction provided
- Uniform: Blue jeans, black or white sneakers, and company-provided shirts
- Clear growth pathway — advancement opportunities into team leadership or management, including potential placements at Escapology venues across the country
Compensation & Benefits
- $13–$19 per hour, depending on experience
- Inclusion in team tip pool
- Flexible scheduling
- Free gameplay and team events
- Advancement into management roles
How to Apply
Apply directly through ZipRecruiter or in person during our standing group interviews every Friday at 2:00 PM at:
Escapology Charlotte
9717 Northlake Centre Parkway, Charlotte, NC 28216
We look forward to meeting passionate people who love teamwork, puzzles, and delivering 5-star guest experiences!
Company DescriptionAbout Escapology
Escapology is the world’s fastest-growing escape room franchise, offering premium live-action escape game experiences in over 100 locations worldwide. Our Charlotte team is seeking energetic, detail-oriented, and customer-focused individuals to join us as Escape Room Host (Game Master).
As the face of Escapology, you’ll guide guests through immersive adventures, deliver excellent hospitality, and help create unforgettable experiences for every group that walks through our doors.
Company Description
About Escapology\n\nEscapology is the world’s fastest-growing escape room franchise, offering premium live-action escape game experiences in over 100 locations worldwide. Our Charlotte team is seeking energetic, detail-oriented, and customer-focused individuals to join us as Escape Room Host (Game Master).\n\nAs the face of Escapology, you’ll guide guests through immersive adventures, deliver excellent hospitality, and help create unforgettable experiences for every group that walks through our doors.