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<h3>Job Description</h3>
Job Description
Summary: National Power, LLC is actively seeking an experienced Senior/Master Generator Technician. Reporting to the Service Manager, you will play a pivotal role in performing and supervising service operations for National Power's customers and service teams. In this position, you will train, develop, and direct an assigned group of service technicians who startup, service, and repair industrial generators and related equipment, including Bypass Isolation ATS and other related machinery. This role requires both hands-on technical expertise and strong leadership capabilities. Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
<ul>
<li>Supervise and direct the work of assigned service technicians within geographic territory</li>
<li>Evaluate performance, provide coaching and feedback, and develop training programs to improve technical knowledge and overall performance of assigned technicians</li>
<li>Identify and assign team members to provide field support and mentorship to other service technicians</li>
<li>Partner with Service Director to resolve employee performance or behavioral issues and determine staffing needs</li>
<li>Participate in recruiting and hiring of field service technicians</li>
<li>Serve as first point of contact for phone and field support, including troubleshooting, emergency repair assistance, and parts delivery; escalate complex issues to Service Director as needed</li>
<li>Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment</li>
<li>Make pre-startup site visits to advise and assist installing contractors</li>
<li>Lead safety initiatives and oversight for all technicians in assigned geography, ensuring compliance with safety protocols</li>
<li>Execute Quality Control programs within assigned geographic territory, working with Technical Service Manager to implement QC procedures and ensure proper documentation</li>
<li>Support Service Manager in reviewing work orders at all stages of project execution</li>
<li>Drive and promote continuous improvement of field operations</li>
<li>Provide customer-focused support to enhance customer relationships and resolve concerns</li>
<li>Support planning and quoting of complex service projects</li>
<li>Assist Service Director with Generac warranty process administration</li>
<li>Advise service operations team on time and materials needed for various service levels</li>
<li>Provide after-hours emergency response support as needed</li>
<li>Occasional overnight travel required</li>
</ul>
 Education/Experience/Skills:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>High school diploma or GED preferred </li>
<li>Generac Master Technician or equivalent certification and training is required</li>
<li>High level of expertise with switchgear</li>
<li>Positive attitude and strong customer service skills required</li>
<li>Ability to manage a team of technicians</li>
<li>Fluency in written and spoken English</li>
<li>Ability to read and interpret documents such as safety rules and procedure manuals.</li>
<li>Ability to write routine reports and correspondence</li>
<li>Intermediate knowledge of Microsoft Office applications </li>
<li>Strong organizational, computer, and communication skills </li>
<li>Overnight travel may be required</li>
</ul>
 Compensation and Benefits:
<ul>
<li>Competitive pay depending on previous experience and current certifications. Overtime is also a factor, and it is paid at 1.5 X base. We are a performance-based company and pay will ultimately reflect the employee’s productivity and overall performance</li>
<li>Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)</li>
<li>Up to 9 paid company holidays</li>
<li>Paid sick time</li>
<li>Company-paid Life Insurance ($75,000)</li>
<li>Company-paid Short-term and Long-term Disability Insurance</li>
<li>Medical, Dental, and Vision Insurance:&nbsp;Offering four medical plan options, with one plan fully covered at 100% by the company.</li>
<li>401(k) retirement savings plan&nbsp;with company matching</li>
<li>Health Savings Account (HSA)</li>
<li>Flexible Spending Accounts (FSA)</li>
</ul>
 Physical Demands
<ul>
<li>Lifting and carrying heavy objects, up to 75lbs, will be required.</li>
<li>Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms</li>
<li>Seizing, holding, grasping, turning, or otherwise working with hand(s)</li>
<li>Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides</li>
<li>Moving about on hands and knees or hands and feet to enter restricted spaces. </li>
<li>Occasionally, using one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals </li>
<li>Clarity of vision and color vision are both required (i.e., working with small objects or reading small print), including use of computers </li>
<li>Sitting/Driving for long periods is frequently required </li>
</ul>
 Work Conditions
<ul>
<li>The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)</li>
<li>Frequently work near moving mechanical parts</li>
</ul>
Additional Info
<ul>
<li>Criminal background check, pre-employment drug screen and MVR required</li>
<li>Must be able to pass a Department of Transportation physical examination&nbsp;</li>
<li>This is a remote position and will require the employee to work from home</li>
</ul>
Equal Opportunity Employer: National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.
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Senior Generator Field Technician

<h3>Job Description</h3>
Job Description
Job Summary
Service Engineers don't just fix things. Not at Tetra Pak. As a Service Engineer with us, you'll foster trusting and authentic relationships with customers. You'll think for yourself. And you'll be proactive, confident you have the support of a world-leading food processing and packaging company. Why is it this way? Because it matters to us that you can be at your best. That's what makes us a world leading food processing and packaging solutions company, meeting the needs of billions in more than 160 countries. Join us and make an impact to be proud of - for food, people, and the planet. 
 Our Services Organization is growing at a high pace, that's why we are looking for enthusiastic and customer-oriented Field Service Engineers/Technicians to join our team in the United States. As a Field Service Engineer/Technician, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services. You will act as an ambassador for Tetra Pak and help maintain the company's reputation for commitment and service worldwide. That's why we consider this role to be of great importance. In this position, you will be travelling extensively across the US, and occasionally abroad.
What you will do
 As a Field Service Engineer/Technician, you will:
<ul>
<li>Provide installation, commissioning, and preventive maintenance services on Tetra Pak Equipment while driving continuous improvement at the customer's plant.</li>
<li>Execute hands-on preventative and corrective maintenance activities to optimize system performance. </li>
<li>Conduct troubleshooting and fault-finding services on site and remotely. </li>
<li>Collaborate with customers to build and maintain a positive, ongoing relationship, while also addressing and follow-up on their concerns and issues.</li>
<li>Oversee production and provide training to customer personnel on the operation of Tetra Pak equipment.</li>
<li>Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety.</li>
</ul>
We believe you have
<ul>
<li>A technical or engineering background, and/or relevant technical experience. Ideally, some knowledge of automation systems.</li>
<li>Mechanical experience, including knowledge of processing and packaging, will be considered as an advantage.</li>
<li>Prior experience with Tetra Pak equipment is a plus.</li>
<li>Strong written and verbal communication skills in English are required.</li>
<li>Must be open to extensive travel within the US and Canada region.</li>
<li>An attitude to represent Tetra Pak at our customers, such as: </li>
<ul>
<li>Demonstrate a customer-first mindset and always prioritizing their needs.</li>
<li>Team player with high commitment, but with the ability to act decisively if/when needed. </li>
<li>Strong problem-solving skills with the ability to apply structure and prioritize tasks effectively.</li>
<li>Given the variety of available positions, we are also seeking recent graduates with an Engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Industrial Robotics, Mechanical, Electrical, Welding or related fields. Previous internships or projects involving PLCs, Allen Bradley or Siemens programming, and networks will be considered a plus.</li>
</ul>
</ul>
Pay Equity
 Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training. 
This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work-related allowances. - Annual Base Salary Range (ABS): $54,000.00 - 83,700.00 - Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS. - Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, paid parental leave, company credit card, Tetra Pak gear and toolbox and much more!
We Offer You
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li>
</ul>
Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank">https://jobs.tetrapak.com/</a>.
If you have any questions about your application, please contact Jatwana Calhoun Brown.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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