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<h3>Job Description</h3>
Job Description
Job Summary
Service Engineers don't just fix things. Not at Tetra Pak. As a Service Engineer with us, you'll foster trusting and authentic relationships with customers. You'll think for yourself. And you'll be proactive, confident you have the support of a world-leading food processing and packaging company. Why is it this way? Because it matters to us that you can be at your best. That's what makes us a world leading food processing and packaging solutions company, meeting the needs of billions in more than 160 countries. Join us and make an impact to be proud of - for food, people, and the planet. 
 Our Services Organization is growing at a high pace, that's why we are looking for enthusiastic and customer-oriented Field Service Engineers/Technicians to join our team in the United States. As a Field Service Engineer/Technician, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services. You will act as an ambassador for Tetra Pak and help maintain the company's reputation for commitment and service worldwide. That's why we consider this role to be of great importance. In this position, you will be travelling extensively across the US, and occasionally abroad.
What you will do
 As a Field Service Engineer/Technician, you will:
<ul>
<li>Provide installation, commissioning, and preventive maintenance services on Tetra Pak Equipment while driving continuous improvement at the customer's plant.</li>
<li>Execute hands-on preventative and corrective maintenance activities to optimize system performance. </li>
<li>Conduct troubleshooting and fault-finding services on site and remotely. </li>
<li>Collaborate with customers to build and maintain a positive, ongoing relationship, while also addressing and follow-up on their concerns and issues.</li>
<li>Oversee production and provide training to customer personnel on the operation of Tetra Pak equipment.</li>
<li>Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety.</li>
</ul>
We believe you have
<ul>
<li>A technical or engineering background, and/or relevant technical experience. Ideally, some knowledge of automation systems.</li>
<li>Mechanical experience, including knowledge of processing and packaging, will be considered as an advantage.</li>
<li>Prior experience with Tetra Pak equipment is a plus.</li>
<li>Strong written and verbal communication skills in English are required.</li>
<li>Must be open to extensive travel within the US and Canada region.</li>
<li>An attitude to represent Tetra Pak at our customers, such as: </li>
<ul>
<li>Demonstrate a customer-first mindset and always prioritizing their needs.</li>
<li>Team player with high commitment, but with the ability to act decisively if/when needed. </li>
<li>Strong problem-solving skills with the ability to apply structure and prioritize tasks effectively.</li>
<li>Given the variety of available positions, we are also seeking recent graduates with an Engineering degree in Mechatronics, Instrumentation and Control, Automation, Electronics, Industrial Robotics, Mechanical, Electrical, Welding or related fields. Previous internships or projects involving PLCs, Allen Bradley or Siemens programming, and networks will be considered a plus.</li>
</ul>
</ul>
Pay Equity
 Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training. 
This compensation range is based on a full-time schedule. The estimate displayed is just one component of Tetra Pak's total compensation package for employees. Other rewards include overtime, annual performance bonus, competitive benefits, and work-related allowances. - Annual Base Salary Range (ABS): $54,000.00 - 83,700.00 - Short-term Incentive/Bonus (Variable Pay): Eligible to performance incentive of 10% of ABS. - Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, paid parental leave, company credit card, Tetra Pak gear and toolbox and much more!
We Offer You
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li>
</ul>
Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at <a href="https://jobs.tetrapak.com/" target="_blank">https://jobs.tetrapak.com/</a>.
If you have any questions about your application, please contact Jatwana Calhoun Brown.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Field Services Engineers/Technicians

<h3>Job Description</h3>
Job Description
Commissioning / Service Technician – Field-Based Role
We are seeking a highly skilled and motivated Commissioning / Service Technician to join our dynamic team. This individual will provide expert technical support, participate in field service assignments, and collaborate with Aftermarket personnel to ensure seamless equipment performance and customer satisfaction. This role requires extensive travel—up to 75%—to various customer sites.
Key Responsibilities
<ul>
<li>
Participate in equipment runoffs and conduct thorough pre-shipment quality checks to identify and mitigate performance risks.
</li>
<li>
Perform field commissioning, including installation, start-up, and validation testing of advanced machinery at customer facilities.
</li>
<li>
Resolve technical issues swiftly and effectively; ensure all equipment operates according to performance specifications.
</li>
<li>
Lead or support 8D root cause analyses; ensure proper documentation and implementation of corrective actions.
</li>
<li>
Maintain up-to-date records on open issues, resources, timelines, and corrective action plans related to equipment performance.
</li>
<li>
Assist in preparing warranty documentation, supporting the creation of long-term solutions for recurring issues.
</li>
<li>
Deliver responsive on-site service, remote technical assistance, and pre-sales engineering support.
</li>
<li>
Act as the primary technical liaison between internal project teams and customer representatives during the warranty period.
</li>
<li>
Contribute to the development and validation of maintenance procedures and technical manuals.
</li>
<li>
Participate in design reviews, risk assessments, and support reliability and maintainability (R&amp;M) initiatives.
</li>
<li>
Identify and engage in customer training opportunities, assisting in knowledge transfer on system operation and maintenance.
</li>
<li>
Exhibit flexibility to work as a Machine Builder in a manufacturing environment between service assignments, when required.
</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>
Proven experience in commissioning, field service, or technical support for complex mechanical/electrical systems.
</li>
<li>
Strong understanding of electromechanical systems, automation, and industrial machinery.
</li>
<li>
Proficient in conducting root cause failure analysis (8D method).
</li>
<li>
Exceptional problem-solving, diagnostic, and communication skills.
</li>
<li>
Ability to travel frequently (up to 75%) including short-notice travel by air or vehicle.
</li>
<li>
Experience working collaboratively with project managers, engineering teams, and customers.
</li>
<li>
Comfortable operating in both field environments and manufacturing settings.
</li>
</ul>
Commissioning, Service Technician, technical support, field service, equipment runoffs, quality checks, installation, start-up, validation testing, performance specifications, root cause analyses, corrective actions, warranty documentation, on-site service, remote technical assistance, technical manuals, design reviews, risk assessments, reliability and maintainability (R&amp;M), Machine Builder, electromechanical systems, industrial machinery, diagnostic, problem-solving, communication skills, project managers, manufacturing settings
Company DescriptionFlex is a leading engineering firm dedicated to delivering cutting-edge solutions. 
<h3>Company Description</h3>
Flex is a leading engineering firm dedicated to delivering cutting-edge solutions.

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