field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
USAA is seeking a talented Financial Institutions Relationship Manager Senior to manage and provides operational oversight of USAA’s external annuity distribution and select technology service providers. Responsible for delivering end-to-end operational, process, and service excellence through ongoing management and oversight of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to include escalations, and exceptions.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position.
 What you’ll do:
<ul>
<li>
Monitors key distributor satisfaction and performance metrics to understand and apply data driven insights to inform business strategies to achieve business goals and operational efficiencies.
</li>
<li>
Participates as a subject matter expert on new distributor implementation and launch.
</li>
<li>
Participates in &nbsp;monthly operations business review meetings supplier and service provider firms to review service level targets, identify business trends and to uncover opportunities to develop operational and business process efficiencies.
</li>
<li>
Responsible for timely and appropriate resolution of escalations from external distribution partners.
</li>
<li>
Identifies opportunities to document and facilitate improvements to processes.&nbsp; Assists with developing functional policies, procedures, and guidelines.
</li>
<li>
Participates in periodic business review meetings with senior executives at distributor and/or supplier and service provider firms to foster relationships and uncover opportunities to develop operational efficiencies.
</li>
<li>
Responsible for new account implementation and business development with external distributors.
</li>
<li>
Identifies and manages business operational controls to ensure adherence to appropriate risk level.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
</li>
</ul>
What you have:
<ul>
<li>
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without Bachelor’s Degree)
</li>
<li>
6 years of experience in annuity product sales, relationship management, and/or annuity operations.
</li>
<li>
3 years of experience in annuity and/or life insurance distribution through full-service brokerage and bank broker dealer firms.&nbsp;
</li>
<li>
Excellent relationship management skills and demonstrated ability to influence decisions at all leadership levels.
</li>
<li>
Subject-matter-expert level of business acumen in the areas of annuity business operations, broker dealer sales processes and paperwork, sales suitability, industry practices and emerging trends required.
</li>
<li>
High level knowledge of investments, annuities and/or life insurance products.
</li>
<li>
Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
</li>
<li>
Strong issue resolution and follow-up skills.
</li>
<li>
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
</li>
<li>
10% travel may be required
</li>
</ul>
What sets you apart:&nbsp; 
<ul>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
<li>
3 or more years technical experience working with Zinnia Solution (Formerly Annuity Net), Firelight, DTCC, iPipeline
</li>
<li>
3 or more years annuity operations experience with working knowledge of annuity products and the third-party distribution sales process
</li>
<li>
3 or more years of experience in annuity operations support and service, preferably within a broker-dealer or insurance company utilizing third-party annuities distribution.
</li>
<li>
2 or more years of experience working with a business process outsourced (BPO) firm.
</li>
</ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Client Services Manager, Location: Tampa, FL - 33603

Financial Institutions Relationship Manager Senior – Annuity Operations

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
USAA is seeking a talented Financial Institutions Relationship Manager Senior to manage and provides operational oversight of USAA’s external annuity distribution and select technology service providers. Responsible for delivering end-to-end operational, process, and service excellence through ongoing management and oversight of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to include escalations, and exceptions.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position.
 What you’ll do:
<ul>
<li>
Monitors key distributor satisfaction and performance metrics to understand and apply data driven insights to inform business strategies to achieve business goals and operational efficiencies.
</li>
<li>
Participates as a subject matter expert on new distributor implementation and launch.
</li>
<li>
Participates in &nbsp;monthly operations business review meetings supplier and service provider firms to review service level targets, identify business trends and to uncover opportunities to develop operational and business process efficiencies.
</li>
<li>
Responsible for timely and appropriate resolution of escalations from external distribution partners.
</li>
<li>
Identifies opportunities to document and facilitate improvements to processes.&nbsp; Assists with developing functional policies, procedures, and guidelines.
</li>
<li>
Participates in periodic business review meetings with senior executives at distributor and/or supplier and service provider firms to foster relationships and uncover opportunities to develop operational efficiencies.
</li>
<li>
Responsible for new account implementation and business development with external distributors.
</li>
<li>
Identifies and manages business operational controls to ensure adherence to appropriate risk level.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
</li>
</ul>
What you have:
<ul>
<li>
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without Bachelor’s Degree)
</li>
<li>
6 years of experience in annuity product sales, relationship management, and/or annuity operations.
</li>
<li>
3 years of experience in annuity and/or life insurance distribution through full-service brokerage and bank broker dealer firms.&nbsp;
</li>
<li>
Excellent relationship management skills and demonstrated ability to influence decisions at all leadership levels.
</li>
<li>
Subject-matter-expert level of business acumen in the areas of annuity business operations, broker dealer sales processes and paperwork, sales suitability, industry practices and emerging trends required.
</li>
<li>
High level knowledge of investments, annuities and/or life insurance products.
</li>
<li>
Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
</li>
<li>
Strong issue resolution and follow-up skills.
</li>
<li>
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
</li>
<li>
10% travel may be required
</li>
</ul>
What sets you apart:&nbsp; 
<ul>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
<li>
3 or more years technical experience working with Zinnia Solution (Formerly Annuity Net), Firelight, DTCC, iPipeline
</li>
<li>
3 or more years annuity operations experience with working knowledge of annuity products and the third-party distribution sales process
</li>
<li>
3 or more years of experience in annuity operations support and service, preferably within a broker-dealer or insurance company utilizing third-party annuities distribution.
</li>
<li>
2 or more years of experience working with a business process outsourced (BPO) firm.
</li>
</ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Client Services Manager, Location: San Antonio, TX - 78212

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor-Intermediate, you will within defined guidelines and framework, provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual.&nbsp;&nbsp;
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springsor Tampa, FL. Relocation assistance is not available for this position.&nbsp;
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)
What you'll do:&nbsp;
<ul>
<li>
Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for escalated handling.&nbsp;
</li>
</ul>
<ul>
<li>
In accordance with business guidance and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.&nbsp;
</li>
</ul>
<ul>
<li>
Completes the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.&nbsp;
</li>
</ul>
<ul>
<li>
In collaboration with partners applies knowledge of Bank products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.&nbsp;
</li>
</ul>
<ul>
<li>
Identifies business process opportunities and develops summaries to mitigate risks and call out process gaps through proper internal channels for resolution.&nbsp;
</li>
</ul>
<ul>
<li>
Communicates effectively in multiple platforms with complainants, executives, legal, other internal and external customers, and handles all interactions with professionalism and care.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains knowledge of applicable Enterprise and Bank policies, procedures, and regulatory guidelines.&nbsp;
</li>
</ul>
<ul>
<li>
Optimally handles and prioritizes workload to consistently meet individual service level objectives.&nbsp;
</li>
</ul>
<ul>
<li>
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.&nbsp;
</li>
</ul>
What you have:&nbsp;
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of relevant customer service experience in a financial services, fraud, or insurance industry.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.&nbsp;
</li>
</ul>
<ul>
<li>
Active CoSA specific licenses and state registrations as the need arises.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.&nbsp;
</li>
</ul>
<ul>
<li>
Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail&nbsp;
</li>
</ul>
What sets you apart:&nbsp;
<ul>
<li>
Experience in complaint handling background with a large Bank. &nbsp;
</li>
</ul>
<ul>
<li>
USAA banking experience (within the last 2-3 years). &nbsp;
</li>
</ul>
<ul>
<li>
Experience with regulatory and consumer high risk complaint handling through verbal and written channels. &nbsp;
</li>
</ul>
<ul>
<li>
Risk and Root cause analysis background (efficient and effective research capabilities-de-escalation background beyond live phone calls, i.e. outbound campaigns, remediation efforts, etc.). &nbsp;
</li>
</ul>
<ul>
<li>
Technical writing skills and/or professional writing background with exposure, i.e. media, news. &nbsp;
</li>
</ul>
<ul>
<li>
De-escalation skillset and ability in resolving complaints timely. &nbsp;
</li>
</ul>
Salary: The salary range for this position is: $51,370 - $92,060.&nbsp;&nbsp;
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Colorado Springs, CO - 80909

Customer Service Advisor

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.
Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do: 
<ul>
<li>
Handle inbound member calls in a fast-paced contact center environment
</li>
<li>
Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
</li>
<li>
Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
</li>
<li>
Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
</li>
<li>
Advise and educate members on available USAA digital tools and resources to improve the user experience
</li>
<li>
Provide outstanding member service by demonstrating empathy, active listening, and professionalism
</li>
<li>
Apply strong time and call management skills in assisting members with banking needs
</li>
<li>
Embrace continuous improvement and development through coaching and collaboration with manager and team members
</li>
</ul>
What you have: 
<ul>
<li>
High School Diploma OR GED
</li>
<li>
Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
</li>
<li>
Ability to prioritize and multi-task while navigating through multiple business applications
</li>
<li>
Strong interpersonal and communication skills
</li>
<li>
Successful completion of a job-related assessment is required
</li>
</ul>
What sets you apart: 
<ul>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
<li>
1 year of customer contact experience in a needs-based sales environment
</li>
<li>
Prior experience in a fast-paced contact center environment
</li>
<li>
6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
</li>
</ul>
Compensation range: The hiring range for this position is: $43,680.00- $44,680.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

Customer Service - Bank

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor-Intermediate, you will within defined guidelines and framework, provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the unique situation and provides an appropriate resolution that balances the need of the company and the individual.&nbsp;&nbsp;
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springsor Tampa, FL. Relocation assistance is not available for this position.&nbsp;
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)
What you'll do:&nbsp;
<ul>
<li>
Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for escalated handling.&nbsp;
</li>
</ul>
<ul>
<li>
In accordance with business guidance and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.&nbsp;
</li>
</ul>
<ul>
<li>
Completes the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.&nbsp;
</li>
</ul>
<ul>
<li>
In collaboration with partners applies knowledge of Bank products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.&nbsp;
</li>
</ul>
<ul>
<li>
Identifies business process opportunities and develops summaries to mitigate risks and call out process gaps through proper internal channels for resolution.&nbsp;
</li>
</ul>
<ul>
<li>
Communicates effectively in multiple platforms with complainants, executives, legal, other internal and external customers, and handles all interactions with professionalism and care.&nbsp;
</li>
</ul>
<ul>
<li>
Maintains knowledge of applicable Enterprise and Bank policies, procedures, and regulatory guidelines.&nbsp;
</li>
</ul>
<ul>
<li>
Optimally handles and prioritizes workload to consistently meet individual service level objectives.&nbsp;
</li>
</ul>
<ul>
<li>
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.&nbsp;
</li>
</ul>
What you have:&nbsp;
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of relevant customer service experience in a financial services, fraud, or insurance industry.&nbsp;
</li>
</ul>
<ul>
<li>
2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.&nbsp;
</li>
</ul>
<ul>
<li>
Active CoSA specific licenses and state registrations as the need arises.&nbsp;
</li>
</ul>
<ul>
<li>
Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.&nbsp;
</li>
</ul>
<ul>
<li>
Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail&nbsp;
</li>
</ul>
What sets you apart:&nbsp;
<ul>
<li>
Experience in complaint handling background with a large Bank. &nbsp;
</li>
</ul>
<ul>
<li>
USAA banking experience (within the last 2-3 years). &nbsp;
</li>
</ul>
<ul>
<li>
Experience with regulatory and consumer high risk complaint handling through verbal and written channels. &nbsp;
</li>
</ul>
<ul>
<li>
Risk and Root cause analysis background (efficient and effective research capabilities-de-escalation background beyond live phone calls, i.e. outbound campaigns, remediation efforts, etc.). &nbsp;
</li>
</ul>
<ul>
<li>
Technical writing skills and/or professional writing background with exposure, i.e. media, news. &nbsp;
</li>
</ul>
<ul>
<li>
De-escalation skillset and ability in resolving complaints timely. &nbsp;
</li>
</ul>
Salary: The salary range for this position is: $51,370 - $92,060.&nbsp;&nbsp;
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
USAA is seeking a talented Financial Institutions Relationship Manager Senior to manage and provides operational oversight of USAA’s external annuity distribution and select technology service providers. Responsible for delivering end-to-end operational, process, and service excellence through ongoing management and oversight of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to include escalations, and exceptions.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position.
 What you’ll do:
<ul>
<li>
Monitors key distributor satisfaction and performance metrics to understand and apply data driven insights to inform business strategies to achieve business goals and operational efficiencies.
</li>
<li>
Participates as a subject matter expert on new distributor implementation and launch.
</li>
<li>
Participates in &nbsp;monthly operations business review meetings supplier and service provider firms to review service level targets, identify business trends and to uncover opportunities to develop operational and business process efficiencies.
</li>
<li>
Responsible for timely and appropriate resolution of escalations from external distribution partners.
</li>
<li>
Identifies opportunities to document and facilitate improvements to processes.&nbsp; Assists with developing functional policies, procedures, and guidelines.
</li>
<li>
Participates in periodic business review meetings with senior executives at distributor and/or supplier and service provider firms to foster relationships and uncover opportunities to develop operational efficiencies.
</li>
<li>
Responsible for new account implementation and business development with external distributors.
</li>
<li>
Identifies and manages business operational controls to ensure adherence to appropriate risk level.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
</li>
</ul>
What you have:
<ul>
<li>
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without Bachelor’s Degree)
</li>
<li>
6 years of experience in annuity product sales, relationship management, and/or annuity operations.
</li>
<li>
3 years of experience in annuity and/or life insurance distribution through full-service brokerage and bank broker dealer firms.&nbsp;
</li>
<li>
Excellent relationship management skills and demonstrated ability to influence decisions at all leadership levels.
</li>
<li>
Subject-matter-expert level of business acumen in the areas of annuity business operations, broker dealer sales processes and paperwork, sales suitability, industry practices and emerging trends required.
</li>
<li>
High level knowledge of investments, annuities and/or life insurance products.
</li>
<li>
Strong relationship management skills and demonstrated ability to influence decisions at senior leadership levels.
</li>
<li>
Strong issue resolution and follow-up skills.
</li>
<li>
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog.
</li>
<li>
10% travel may be required
</li>
</ul>
What sets you apart:&nbsp; 
<ul>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
<li>
3 or more years technical experience working with Zinnia Solution (Formerly Annuity Net), Firelight, DTCC, iPipeline
</li>
<li>
3 or more years annuity operations experience with working knowledge of annuity products and the third-party distribution sales process
</li>
<li>
3 or more years of experience in annuity operations support and service, preferably within a broker-dealer or insurance company utilizing third-party annuities distribution.
</li>
<li>
2 or more years of experience working with a business process outsourced (BPO) firm.
</li>
</ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Client Services Manager, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

43 Customer Service Jobs