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We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.
 
In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
 
<ul>
<li>Manage customer queries via email and support tickets</li>
<li>Moderate social media comments for a positive, professional online presence</li>
<li>Resolve order-related problems, including returns, refunds, replacements, and disputes</li>
<li>Address complaints on platforms such as Amazon, Klarna, and PayPal</li>
<li>Monitor shipping performance and other key metrics</li>
<li>Organize and maintain support policies and procedures</li>
<li>Liaise with external partners like fulfillment centers, vendors, and third-party services</li>
<li>Work closely with other team members</li>
</ul>
Requirements
<ul>
<li>High English proficiency</li>
<li>Native or near-native fluency in Dutch and French</li>
<li>Excellent written communication skills</li>
<li>Customer support experience, including complaint resolution</li>
<li>Proficient with MS Office Suite, Google Docs, or similar applications</li>
<li>Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet</li>
<li>Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk</li>
<li>Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus</li>
<li>Basic online marketing and e-commerce knowledge</li>
</ul>
 
Please submit your Resume/CV in English
Benefits
<ul>
<li>Work From Home</li>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
</ul>

Customer Service Representative (French & Dutch)

With a team of over 3,500 members, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.
As a Travel Support Advisor with French and English you will be a part of a great team and all together will: 
<ul>
<li>● Daily communication with customers </li>
<li>● Respond to client's requests and provide accurate information </li>
<li>● Be positive and supportive 								As a candidate, you do not need to have experience in a similar role but you should be fluent in French and English. Also, an IATA certificate will be a plus. </li>
</ul>
<ul> </ul>
Requirements
<ul>
<li>Very good knowledge in French language (C1 or similar) for daily communication with customers</li>
<li>Good command of English (B1 or similar) for training and internal communication</li>
<li>Demonstrating empathy</li>
<li>Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player </li>
<li>Result-oriented with personal performance</li>
<li>Friendly and outgoing personality</li>
<li>Looking for a long-term employment</li>
</ul>
Benefits
<ul>
<li>
<ol>
<li> In Return, We will give you:
<ul>
<li> 								● Work from Anywhere in Bulgaria 							</li>
<li> 								● Fully paid training 							</li>
<li> 								● Stable job and career development opportunities 							</li>
<li> 								● Attractive salary 							</li>
<li> 								● Additional health insurance 							</li>
<li> 								● 50+ benefits and services to choose from 							</li>
<li> 								● Positive international working environment 							</li>
<li> 								● Support and learning</li>
<li>● Employee referral bonuses </li>
</ul>
</li>
</ol>
</li>
</ul>

French Travel Advisor

At Speakit we are searching for German speakers to work as German Client Consultants for one of the leading tourism industries worldwide!
Imagine a work day, during which you will deal with one of the biggest pleasures in life; traveling.
On top of this, you will do it in Athens, Greece, the city where sunny and summer days are not the exception but the rule!
What about working in a modern and stimulating office environment in the heart of Athens?
We think it would be amazing!
Do you agree?
If yes, kick-start your career in the tourism industry today!
Responsibilities 
In this German Client Consultant role, you will have to: 
<ul>
<li>Receive and process incoming calls, emails and social media requests</li>
<li>Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner</li>
<li>Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole</li>
<li>Be the first point of contact for one of the leading tourism industries by resolving basic questions and queries of it'd clients</li>
<li>Report technical issues, customers’ complaints and other problems</li>
</ul>
Requirements
In order to become the German Client Consultant we are looking for, you should have:
<ul>
<li>Native or near-native level of German (oral and written)</li>
<li>Very good command of English</li>
<li>Experience in the customer service sector will be consider as a plus</li>
<li>Computer literacy</li>
<li>Excellent communication skills and a can-do attitude</li>
<li>Quality focus and multitasking in a fast-paced environment</li>
<li>Ability to manage change and work under pressure</li>
<li>EU Passport</li>
<li>Availability to start working as soon as possible and from our client's premises in Athens</li>
</ul>
Benefits
If you succeed in this German Client Consultant role, then you will have: 
<ul>
<li> Competitive monthly salary </li>
<li>Monthly performance bonus</li>
<li>Meal vouchers</li>
<li>Full time position</li>
<li>2 extra salaries per year</li>
<li>Health package</li>
<li>Equipment provided to work from home</li>
<li>The chance to work in a highly paced environment and grow professionally</li>
<li>Opportunities for internal promotion</li>
</ul>

German Client Consultant | Tourism Sector - Athens

At the moment Cross Border Talents is looking for Czech speakers to work in Athens, Greece. Are you interested in moving abroad?
<h3>Your Role as a Customer Technical Advisor:</h3>
<ul>
<li>Respond and record consumer inquiries/questions raised through free phone lines for customers;</li>
<li>Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;</li>
<li>Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;</li>
<li>Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; </li>
<li>Troubleshoot through the use of open questions, support documents, and system training;</li>
<li>Offer recommendations to common problems or frequently asked questions.</li>
</ul>
<h3> </h3>
<h3> </h3>
Requirements
<h3>Requirements for the Customer Technical Advisor:</h3>
<ul>
<li>High School Diploma or Higher</li>
<li>Native/Fluent Czech;</li>
<li>Good level of English, C1;</li>
<li>Writing speed: 20 words per minute</li>
<li>Active Listening</li>
<li>Good Problem Solving Skills</li>
<li>Strong troubleshooting skills</li>
</ul>
Benefits
<h3>Cross Border Talent's Offer:</h3>
<ul>
<li>Paid travel Expenses;</li>
<li>Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;</li>
<li>Renewable contract of 12 months;</li>
<li>Health Coverage and Private Health Care;</li>
<li>Attractive Salary with performance bonus;</li>
<li>Working hours: 40h per week = is 8 hours per day / 5 days a week;</li>
<li>Greek lessons</li>
<li>Free Real Estate Agency Fee</li>
</ul>

Czech Customer Technical Advisor | Athens Greece

Are you passionate about cars? You can now join the Customer Support Team of the world's largest company in the automotive industry, which develops, manufactures, distributes and sells premium and luxury cars and vans.
We are looking for fluent Norwegian speakers, eager to work remotely all over Greece for the transportation leader!
Responsibilities
<ul>
<li>Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)</li>
<li>Strive for first call resolution and taking true ownership of customer needs and issues</li>
<li>Engage with clients in a friendly and professional manner, while actively listening to their concerns</li>
<li>Offer support and solutions to customers in accordance with the company’s customer service policies</li>
<li>Maintain high level of customer support and customer satisfaction, keeping a customer relationship database</li>
</ul>
Requirements
This role requires:
<ul>
<li>Native or near-native level of Norwegian language </li>
<li>B2-level of English language</li>
<li>Passion for customer support, competitive and a risk-taker</li>
<li>At least a high school diploma or completed vocational training</li>
<li>European citizenship or work permit for Greece</li>
<li>Previous experience in the customer sector will be considered positively</li>
</ul>
Benefits
<ul>
<li>Competitive salary</li>
<li>Monthly performance-based bonus</li>
<li>Work from home (remote)</li>
<li>Health Package</li>
<li>Equipment provided</li>
<li>Paid training and development opportunities</li>
<li>Multicultural and modern working environment</li>
<li> Complete relocation support (flight ticket to Greece, 2-week accommodation, pick-up &amp; drop, assistance finding an apartment, real estate fee covered by us)</li>
</ul>
Only CVs in English will be reviewed

Norwegian Technical Support | Car Industry - Athens

Zmieniamy sposób w jaki ludzie kupują samochody. 
Jesteśmy jednym z najszybciej rosnących start-upów motoryzacyjnych w Europie który zmienia sposób, w jaki ludzie kupują samochody. Naszą nadrzędną wartością jest zaufanie, przejrzystość i bezpieczeństwo. Wiedząc, jakie pułapki czekają na osoby chętne sprzedać lub kupić auto stworzyliśmy proces który sprawia, że zakup i sprzedaż samochodu jest prostym i wyłącznie przyjemnym doświadczeniem - takim, jakim zawsze powinien być. Sięgamy po najnowszą technologię, która pozwala nam przewidywać trendy i oczekiwania rynku, dzięki czemu możemy oferować klientom pewne, sprawdzone i atrakcyjne auta, których właśnie poszukują. Jesteśmy firmą, w której traktujemy talent pracowników jako najwyższą wartość organizacji. U nas każdy pomysł, który może sprawić, że będziemy w stanie zaoferować naszym klientom jeszcze wyższą jakość, traktowany jest z otwartością. Jeśli masz głowę pełną pomysłów i mnóstwo chęci poszukiwań nowych, lepszych rozwiązań - na pewno znajdziesz dla siebie miejsce w naszym zespole! W Spotawheel możliwość rozwoju czeka na każdego, bez względu na charakter i poziom stanowiska. Nie zapominamy także o tym, że najlepsze pomysły rodzą się tylko w przyjaznym dla każdego środowisku. Wzajemny szacunek, równość, ale także dobra zabawa i świetna atmosfera pracy to część naszego DNA.
Miejsce pracy: Janki
 
Twoje kluczowe obowiązki to:
<ul>
<li>Przeprowadzanie jazd próbnych z Klientami</li>
<li>Dostarczanie zakupionych aut Klientom</li>
<li>Wsparcie działu sprzedaży w obsłudze Klientów</li>
<li>Wsparcie marketingu w projektach i codziennym zarządzaniu ofertą firmy (zdjęcia, dane techniczne, ceny)</li>
<li>Wsparcie działu operacyjnego w utrzymaniu floty samochodów</li>
<li>Wsparcie działu zakupów w sprawnym wprowadzaniu samochodów do oferty firmy</li>
</ul>
Requirements
Oczekiwania: 
<ul>
<li>Wiedza i pasja do branży motoryzacyjnej jest konieczna</li>
<li>Dyspozycyjność</li>
<li>Wysoki poziom umiejętności interpersonalnych</li>
<li>Otwartość na kontakt z Klientem</li>
<li>Nastawienie na rozwój – własny jak i firmy</li>
<li>Mile widziane doświadczenie zawodowe w kontakcie z Klientami</li>
</ul>
Benefits
Oferujemy:
<ul>
<li>Atrakcyjne wynagrodzenie adekwatne do doświadczenia</li>
<li>Pakiet prywatnej opieki medycznej i grupowe ubezpieczenie na życie po okresie próbnym (w pełni finansowane przez pracodawcę)</li>
<li>Pracę w dynamicznym środowisku wspierającym rozwój własnej pasji</li>
<li>Możliwość dalszego rozwoju w oparciu o indywidualną ścieżkę</li>
</ul>

Car Enthusiast (Janki)

This role focuses on looking after our plants in client offices in London. Our technicians provide excellent customer service and are knowledgeable about the maintenance and care of office plants. This is an independent role which involves early starts each day, taking ownership for plant maintenance at several client sites, on a 3 week rota. Technicians are part of a regional team of like-minded plant specialists who meet regularly both online and in person. 
<ul>
<li>Maintain to a high standard internal plant displays at a number of client sites every day</li>
<li>Provide excellent customer service, including completing site reports and maintaining accurate data in our company systems</li>
<li>Work with your line manager and scheduler to ensure all rounds are completed efficiently and accurately</li>
<li>Work safely and in line with all risk assessments and method statements</li>
</ul>
 
Requirements
<ul>
<li>Excellent communication skills</li>
<li>Excellent customer service skills</li>
<li>Good problem solver </li>
<li>A passion for plants</li>
<li>Able to navigate London either in a company van or using public transport</li>
<li>Comfortable working independently but able to share knowledge and information with the wider team</li>
<li>Able to orient yourself in large office buildings</li>
<li>Some specialist horticultural knowledge (but full training will be provided)</li>
<li>Physically able to use watering cans, stepladders, and stools as part of the daily job </li>
<li>Experience working in a service industry</li>
<li>Experience working across multiple sites is desirable</li>
<li>Experience driving in cities is desirable (although ‘walking technician’ roles are also available)</li>
<li>Experience in planting or horticulture is desirable</li>
</ul>
 
Other key information
<ul>
<li>Role is based at client sites so you will need to have access to good public transport links into London (zones 1-6) or a driving licence to use a Company van. </li>
</ul>
 
Someone who lives the company values: Be humble &amp; Confident, Be Involved, Be Positive &amp; Energetic, Think ‘TEAM’, Relentless to Improve, Create WOW, Be Honest &amp; Respectful. 
Benefits
<ul>
<li>A great salary package</li>
<li>Pension scheme</li>
<li>Bupa Cash Plan</li>
<li>Bupa Private Medical (After 5 years service)</li>
<li>Ongoing training and development</li>
<li>Uniform</li>
<li>Monthly coffee/lunch allowance</li>
<li>Company Vehicle (walk in technician option available for those who don't drive)</li>
</ul>

Horticultural Technician

At the moment Cross Border Talents is looking for fluent Czech speakers to work in tourism sector for a top hospitality brand in the world. Are you interested in moving abroad?
 
<h3>Your Role as a Customer Advisor:</h3>
<ul>
<li>Respond and record consumer inquiries/questions raised through free phone lines for customers;</li>
<li>Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;</li>
<li>Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;</li>
<li>Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; </li>
<li>Troubleshoot through the use of open questions, support documents, and system training;</li>
<li>Offer recommendations to common problems or frequently asked questions.</li>
</ul>
Requirements
<h3>Requirements for the Customer Advisor:</h3>
<ul>
<li>High School Diploma or Higher</li>
<li>Native or Fluent Czech ;</li>
<li>Good level of English, C1;</li>
<li>Writing speed: 20 words per minute</li>
<li>Active Listening</li>
<li>Good Problem Solving Skills</li>
<li>Strong troubleshooting skills</li>
</ul>
Benefits
<h3>What to Expect: </h3>
<ul>
<li>14 attractive salaries + performance bonus + benefits;</li>
<li>Remote possibility within Greece</li>
<li>Accommodation in a great hotel for the first two weeks,</li>
<li>Relocation support fee </li>
<li>signing bonus</li>
<li>Private health &amp; life insurance;</li>
<li>25 days annual leave per year  </li>
<li>Intensive tourism skills and software training </li>
<li>Diverse and community minded organization </li>
<li>Career-growth and lots of learning opportunities</li>
<li>Working hours: Monday-Friday 40h per week = is 8 hours per day / 5 days a week;</li>
</ul>

Czech Travel Advisor | Athens Greece

This is a very well-known social media that is requiring moderator to their content. 
 
Tasks:
· Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
· Reviewing/updating contents on a popular social media platform
· Audit of content received and sharing for Social Media Upload
· Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
· Maintain broad knowledge of client products and/or services
· Strict adherence to the accuracy guidelines as laid down by the client
· Ensuring to protect the data of the customer and compliance process is followed
Requirements
· C1 or higher in German
· B2 in English 
· Associate degree in related field with 6 months to one year of relevant experience preferred
· Strong customer service orientation skills
· Strong computer navigation skills and PC Knowledge
· Ability to effectively communicate, both written and verbally
· Dependable with strong attention to detail
· Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
· Tolerance for repetitive work in a fast-paced, high production work environment
· Ability to work as a team member, as well as independently
· Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
· Willingness to work a flexible schedule
Benefits
Relocation package 
Competitive salaries
Meal allowance
Opportunity to grow your career
Big multinational company, with a friendly international team

German Content Moderator for Social Media

Patrique Mercier Recruitment JP invites you to become a crucial part of the team as a Polish Speaking Remote Customer Support Representative for a Major Tech Brand! This incredible opportunity not only offers a dynamic work environment but also includes a fully paid relocation package to the stunning landscapes of Greece.
In this role, you will provide exceptional customer support to Polish-speaking clients, helping them navigate inquiries and solve issues related to cutting-edge technology products. Enjoy the chance to develop your skills while embracing a new cultural experience. If you are driven, passionate about technology, and eager to help customers, we want to hear from you!
<h3>Responsibilities</h3>
<ul>
<li>Deliver outstanding customer service to Polish-speaking customers through phone, email, and chat.</li>
<li>Assist customers with inquiries and provide solutions for technical issues related to products and services.</li>
<li>Document customer interactions and feedback accurately in the CRM system.</li>
<li>Collaborate with team members to improve service quality and customer satisfaction.</li>
<li>Participate in ongoing training to enhance product knowledge and support skills.</li>
<li>Provide constructive feedback to management regarding processes and customer concerns.</li>
</ul>
Requirements
<ul>
<li>Fluency in Polish and English, both written and spoken.</li>
<li>Strong communication and customer service skills.</li>
<li>Ability to work effectively in a remote setting.</li>
<li>Problem-solving skills and attention to detail.</li>
<li>No prior experience is required; enthusiasm for learning and helping customers is key.</li>
<li>Team player with a positive attitude.</li>
<li>Willingness to relocate to Greece and embrace a new cultural environment.</li>
</ul>
Benefits
<ul>
<li>Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li>
<li>2 Extra Salaries Per Year</li>
<li>Fully Paid Training</li>
<li>Great Salary</li>
<li>Fully Paid Relocation Package ( flight, transfer and hotel )</li>
</ul>

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