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Position, Beauty Expert (m/w/d) - Beauty Industry
Vertrag, Dauerhaft
Standort, [New Douglas House of Beauty Wien], Arbeitgeber, Charlotte Tilbury Beauty
Über Charlotte Tilbury Beauty
Charlotte Tilbury Beauty wurde 2013 von der britischen Make-up-Künstlerin Charlotte Tilbury MBE gegründet. Wir haben die globale Beauty-Branche revolutioniert, indem wir die Make-up-Anwendung für jedermann in jedem Alter mit einer einfach zu bedienenden, leicht auszuwählenden und leicht zu verschenkenden Produktpalette zugänglich gemacht haben. Heute bricht Charlotte Tilbury Beauty weiterhin Rekorde in allen Ländern, Kanälen und Kategorien.
In den letzten zehn Jahren hat Charlotte Tilbury Beauty ein beeindruckendes Wachstum erfahren und ist zu einer der meistdiskutierten Marken in der Kosmetikindustrie und darüber hinaus avanciert. Das Unternehmen ist mittlerweile in 50 Märkten weltweit eine Sensation und wächst stetig weiter. Über 2.300 Mitarbeiter weltweit tragen als Teil des Dream Teams dazu bei, die Magie unserer Marke Wirklichkeit werden zu lassen.
Requirements
Deine Aufgaben
<ul>
<li>Steigere zielstrebig unsere KPIs und übertreffe Erwartungen</li>
<li>Verwandle Kunden in Charlotte Tilbury Botschafter</li>
<li>Teamarbeit ist für dich der Schlüssel zum Erfolg</li>
<li>Du bietest exzellenten Kundenservice und verkörperst unseren Stil</li>
</ul>
Deine Qualifikationen
<ul>
<li>Erfahrung in der Beautybranche oder ähnlichem Bereich</li>
<li>Begeisterung für Charlotte Tilbury und die Bereitschaft, unsere Marke zu repräsentieren</li>
<li>Idealerweise Make-up-Artist-Erfahrung</li>
<li>Positive Einstellung, Energie und kundenorientiertes Denke</li>
<li>Deutschniveau B2</li>
</ul>
Benefits
<ul>
<li>30 Urlaubstage plus Geburtstag frei</li>
<li>Charlotte’s Magic Academy für persönliche Weiterentwicklung</li>
<li>Kontinuierliche Unterstützung und echte Wachstumschancen</li>
<li>Erhalte vorab die neuesten Produkte</li>
<li>Mitarbeiterrabatte</li>
<li>Interne Wettbewerbe mit Gewinnchancen</li>
</ul>
Unsere Mission
Wir bei Charlotte Tilbury haben es uns zur Aufgabe gemacht, jeden Menschen auf der Welt zu befähigen, die schönste Version seiner selbst zu sein. Wir unterstützen dies, indem wir Menschen mit unterschiedlichen Hintergründen, Stimmen, Überzeugungen und Perspektiven in unsere wachsende globale Belegschaft aufnehmen und einstellen. Auf diese Weise können wir unseren Gemeinschaften, Kunden, Mitarbeitern - und den Kandidaten, die an unserem Einstellungsprozess teilnehmen - besser dienen.
WIR WÜRDEN UNS FREUEN, DICH IN UNSEREM TRAUMTEAM WILLKOMMEN ZU HEIßEN... BEWERBE DICH HEUTE!

Beauty Expert (m/f/d)

Our Company
At INTELIQUA, we leverage the power of artificial intelligence to empower brands with the tools they need to thrive in the modern digital landscape.
Our flagship platform, Eliqua.CX, serves as the cornerstone for building first-party data, enabling brands to gain unparalleled insights into their customer base. 
Our team consists of talented experts who are connecting, informing, and creating inspiring work. Our heart beats in Athens, Greece and we serve customers from various industries in more than 10 countries.
Job Description / Responsibilities / Candidate’s Mission 
As a Customer Success Executive, you will be part of our experienced and award-winning Customer Success team, who has overall responsibility for customer success management with regards to planning, producing, costing of Loyalty &amp; CRM projects and campaigns. You will report to the Customer Success Director.
Your main responsibilities include:
General execution and reporting of Customer Success Services and hyper-personalized campaigns (Viber/SMS/Email/In app messages/Push notifications etc). 
In detail, you will:
<ul>
<li>Plan, execute and evaluate crm marketing campaigns (SMS/Viber/Email/Push etc messages)</li>
<li>Evaluate results and calculate ROI</li>
<li>Respond promptly and communicate to customer inquiries (SMS / Viber campaigns / Email send outs / Newsletters/online surveys/mobile apps/queries &amp; reports, etc.) in case clarifications are needed</li>
<li>Create/Edit Email templates using HTML code</li>
<li>Create &amp; execute online surveys</li>
<li>Resolve any potential issues that might occur internally or with provider(s) in relation to the accounts allocated by the Customer Success Manager</li>
<li>Deal directly with customers either by telephone, electronically or face-to-face</li>
<li>Prepare reports, bi-weekly, monthly, annually etc., when required</li>
<li>Participate in forming and developing analyses and proposals</li>
</ul>
Requirements
<ul>
<li>BSc in Business, Sales, Marketing, or a related field</li>
<li>Minimum of 3 years’ experience in a similar executive role</li>
<li>Excellent communication and listening skills</li>
<li>Excellent organization skills – Willing for last-minute requests</li>
<li>Presentation skills</li>
<li>Business understanding</li>
<li>Excellent verbal and written skills in English</li>
</ul>
Benefits
<ul>
<li>Competitive salary based on skills and experience</li>
<li>Continuous training</li>
<li>Career development</li>
<li>Private Insurance</li>
<li>Hybrid work model - Work from office and Teleworking</li>
</ul>
By applying for this job, you automatically accept our recruitment privacy policy, found on our website at <a href="https://www.inteliqua.com/recruitment-privacy-policy" target="_blank">https://www.inteliqua.com/recruitment-privacy-policy</a>

Customer Success Executive (CRM & Loyalty)

Greetings! From DATAMARK, IN
We are actively seeking for Punjabi Language interpreters. Below JD for your reference.
Minimum Requirements:
1.High Schools degree or equivalent.
2.Native Fluency in English and Language 
Certification Required – B2/HSK4
3.Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of language.
4.Excellent listening, retention and note-taking skills to maintain a high level of accuracy.
5.Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times.
6.Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client.
Responsibilities:
Renders correct concepts and meanings between language and English following complexity, clarity, tone and style from one language into another, upholding the correct rules for grammar and syntax in both languages.
Provide strict renditions of the messages including every detail of the conversation and is prepared for challenging calls at any time.
Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression.
Follows instructions for clients, manages the flow of the call and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
Remains punctual and available during scheduled work hours.
Ensures access to the internet for work related electronic communication.
All other duties as assigned.
Applicants should be comfortable with Rotational Shifts (Including night).
Working days: 5 days (2 rotational week off)
Job Type: Full-time
Other allowance: Overtime pay, Mediclaim (Covers the employee, Spouse &amp; 2 kids from the first day of employment) &amp; other Incentives based on performance.

Punjabi Language Interpreter

At&nbsp;Papel Holdings, we’re not just another Fintech company. We’re on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we’re transforming how people interact with money. &nbsp;&nbsp;
Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take risks and win big. We are brave, laser-focused and have high aptitude, with a little playfulness for good measure.&nbsp; If you’re someone who thrives on high accountability, possesses a start-up spirit, and flair for industry-savvy solutions, you’ll fit right in. &nbsp;&nbsp;
If this resonates with you, you’ll have the opportunity to make a real impact and be part of something that’s changing how we interact with money and wealth.
POSITION OBJECTIVE
We are seeking a Customer Service Manager to build and lead our customer support function from the ground up. This is a unique opportunity to shape how we serve our customers—defining the tools, processes, and team culture that will deliver an exceptional customer experience as we scale.
In this role, you will be responsible for designing and implementing foundational support operations, hiring and mentoring a small team, and owning day-to-day service delivery. You'll work closely with Product, Operations, Marketing and Compliance to ensure customer feedback is actioned and issues are resolved efficiently and compliantly.
As the first dedicated customer support leader, you’ll need to balance hands-on service delivery with strategic ownership of the customer experience function. You’ll implement systems, introduce service metrics, and drive a continuous improvement mindset as we transition from reactive to proactive support.
This is a critical role for ensuring trust, satisfaction, and long-term customer loyalty as our product and user base grows.
POSITION DUTIES
<ul>
<li>Design and implement the customer support function from the ground up, including systems, processes, team structure, and KPIs.</li>
<li>Own day-to-day service operations, ensuring timely, accurate, and high-quality responses across all customer support channels (e.g., email, chat, phone) in alignment with product and marketing strategy.</li>
<li>Select, implement, and manage customer support tools (e.g., Zendesk, Intercom, Freshdesk), with a focus on scalability and integration with other systems.</li>
<li>Define and monitor service metrics and SLAs, using data to continuously improve response times, resolution rates, and customer satisfaction.</li>
<li>Hire, train, and lead a small team of support associates, instilling a customer-first mindset and a culture of accountability and continuous improvement.</li>
<li>Develop internal documentation and knowledge bases for both customers and internal stakeholders, to drive faster and more consistent support outcomes.</li>
<li>Act as the voice of the customer—identify recurring pain points and share feedback with Product, Operations, and Compliance to influence improvements.</li>
<li>In alignment with Target Operating model, establish clear escalation paths and work with cross-functional teams to manage complex or high-risk support cases.</li>
<li>Ensure compliance with relevant regulations, especially in sensitive areas like identity verification (KYC), payments, or financial data handling.</li>
<li>Report on support performance and insights to leadership, including customer satisfaction trends, team productivity, and opportunities for automation.</li>
<li>Oversee and manage a team of external customer support agents, providing guidance, training, and performance feedback.</li>
<li>Be a focal point within the business and external customers around digital assets and blockchain technology queries.</li>
<li>Develop and maintain a comprehensive knowledge base and FAQ resources.</li>
<li>Build out a CRM with enriched actionable data.</li>
<li>Maintain a high level of product knowledge to offer accurate and helpful solutions.</li>
</ul>
IMMEDIATE FOCUS
<ul>
<li>Partner with Operations Manager to design and implement the initial customer support structure, including tools, SLAs, and escalation paths.</li>
<li>Onboard and train the first wave of customer support resources (if not already in place).</li>
<li>Act as the voice of the customer, providing feedback to Product and Ops to improve experience and reduce contact rate.</li>
<li>Set up customer service tooling (e.g., helpdesk software, knowledge base, ticketing flows).</li>
<li>In partnership with customer service manager, build workflows for high-risk customer scenarios (e.g., failed transactions, KYC rejections, fraud alerts).</li>
<li>In partnership with product and marketing, develop canned responses and a tone-of-voice guide consistent with the brand.</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in customer support, service operations, or customer experience roles, with at least 2 years in a leadership or team management capacity.</li>
<li>Proven success in building or scaling a customer support function in a startup, fintech, SaaS, or similarly fast-paced environment.</li>
<li>Deep technical knowledge of digital assets and blockchain technology</li>
<li>Hands-on experience with support platforms and tools such as Zendesk, Intercom, Freshdesk, or equivalent—including setup, optimization, and reporting.</li>
<li>Strong understanding of support metrics and SLAs, with the ability to build dashboards and track performance against KPIs.</li>
<li>Demonstrated ability to lead, coach, and motivate a team, creating a high-performance, customer-centric culture.</li>
<li>Experience with process design and documentation, including SOPs, escalation paths, and knowledge base content.</li>
<li>Comfortable working cross-functionally with Product, Tech, Compliance, and Operations to resolve customer issues and drive service improvements.</li>
<li>Excellent written and verbal communication skills, with the ability to translate technical or complex issues into clear, customer-friendly language.</li>
<li>High level of empathy and professionalism, especially when handling sensitive issues or escalations.</li>
<li>Bonus: Familiarity with compliance-related support, such as KYC, payment disputes, or regulated product support workflows.</li>
</ul>
KEY COMPETENCIES
<ul>
<li>Customer-Centric Mindset – Prioritizes customer satisfaction and loyalty; actively champions the voice of the customer across the organization.</li>
<li>Leadership &amp; Team Building – Inspires and develops others; creates a supportive and accountable team culture focused on service excellence.</li>
<li>Problem-Solving &amp; Escalation Management – Approaches issues with a solution-oriented mindset; handles complex or sensitive cases with care and clarity.</li>
<li>Communication – Communicates clearly and confidently across all channels, tailors messaging for customers, teams, and leadership alike.</li>
<li>Empathy &amp; Patience – Listens actively and responds with understanding, especially under pressure or in emotionally charged situations.</li>
<li>Data-Driven Decision-Making – Uses service metrics, trends, and feedback to inform strategy, optimize workflows, and report performance.</li>
<li>Cross-Functional Collaboration – Works well with Product, Tech, Compliance, and Ops to resolve customer issues and deliver service enhancements.</li>
<li>Adaptability – Thrives in a fast-changing, ambiguous environment; flexible in approach while maintaining high standards.&nbsp;</li>
</ul>
REQUIRED QUALIFICATIONS AND CERTIFICATIONS
<ul>
<li>Bachelor’s degree in Business Administration, Communications, Management, or a related field.</li>
<li>5+ years of experience in customer service or customer experience roles, with at least 2 years in a managerial or team lead capacity.</li>
<li>Customer Service or Experience certifications – e.g., HDI Customer Service Manager, CXPA Certified Customer Experience Professional.</li>
<li>Support platform certifications – e.g., Zendesk Admin Certification, Intercom Product Training, or Freshdesk Certification.</li>
<li>Conflict Resolution or Communication training – helpful for roles that involve direct customer handling, escalations, and team coaching.</li>
<li>Bonus: Exposure to regulatory and compliance frameworks (e.g., KYC/AML) or certification in those areas is useful in fintech or financial services environments.</li>
</ul>
Benefits
<ul>
<li>Competitive pay</li>
<li>Discretionary bonus</li>
<li>Comprehensive Healthcare</li>
</ul>

Customer Service Manager - FinTech

A Credentialing Specialist is responsible for verifying medical licenses and credentials within the healthcare sector. Their role involves maintaining accurate records of medical staff, updating credentialing databases, and ensuring that all staff members hold the necessary legal certifications to practice in their respective fields.
TASKS (Including but not limited to):
<ul>
<li>Review and confirm the validity of medical staff credentials, licenses, and certifications.</li>
<li>Keep credentialing records and databases accurate and up to date.</li>
<li>Ensure compliance with healthcare regulations and industry standards.</li>
<li>Handle the credentialing and re-credentialing application process for healthcare professionals.</li>
<li>Coordinate with medical boards, licensing bodies, and healthcare institutions for verification purposes.</li>
<li>Track and monitor expiration dates for licenses, certifications, and renewals.</li>
<li>Assist with audits and inspections by providing necessary documentation.</li>
<li>Communicate credentialing requirements and status updates to healthcare providers.</li>
<li>Ensure adherence to hospital policies, insurance guidelines, and government regulations.</li>
<li>Generate reports and maintain documentation related to credentialing activities.</li>
<li>Safeguard confidential healthcare provider information and maintain data security.</li>
</ul>
Requirements
QUALIFICATIONS:
<ul>
<li>Must have Credentialing experience</li>
<li>At least 1-2 years of experience in a medical-related background</li>
<li>Familiar with medical terminologies</li>
<li>A healthcare-related degree is highly preferred</li>
<li>Intermediate skills with Google Workspace and/or Microsoft Office</li>
<li>HIPAA Certification is a plus</li>
<li>Strong attention to detail</li>
<li>Impartial</li>
<li>Highly organized</li>
<li>Computer savvy</li>
</ul>
SYSTEM REQUIREMENTS:
<ul>
<li>PRIMARY</li>
<ul>
<li>Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher</li>
<li>Computer Memory/RAM: 8.00 GB</li>
<li>Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura</li>
<li>Headset: Any USB-type headset with noise-cancelling feature</li>
<li>Camera: Capable of a clear and crisp video output</li>
</ul>
<li>BACK-UP </li>
<ul>
<li>OPTION 1 (BACKUP SYSTEM):</li>
</ul>
<ul>
<ul>
<li>Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher</li>
<li>Computer Memory/RAM: 8.00 GB</li>
<li>Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura</li>
<li>Headset: Any USB-type headset with noise-cancelling feature (Optional)</li>
</ul>
<li>OPTION 2 (POWER SUPPLY - UPS):</li>
<ul>
<li>Must be capable of powering your work station for at least 3 hours</li>
<li>Typically a device with 240Wh or higher will be sufficient</li>
<li>Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)</li>
</ul>
</ul>
</ul>
Benefits
RATE AND REWARDS:
<ul>
<li>Starting rate is $800 (USD) monthly</li>
<li>Employment Type: Independent Contractor</li>
<li>Free Training</li>
<li>Paid Time Offs</li>
<li>HMO Coverage</li>
<li>Optical Rewards</li>
<li>Performance-Based Increase</li>
<li>Permanent Work From Home</li>
</ul>

Medical VA | Credentialing Specialist

¡Te estamos buscando! CUSTOMER SUCCESS COORDINATOR para compañía especializada en brindar servicios profesionales
Si te interesan los desafíos y cumples con los requisitos, esta puede ser tu oportunidad.
Entre las funciones principales deberás: 
✔️ Supervisar los objetivos de ventas establecidos, tanto a nivel individual como de equipo
✔️ Monitorear y analizar el desempeño de la cartera de clientes, análisis de datos de ventas y uso de información para mejorar la estrategia comercial
✔️ Participar activamente en el trabajo diario de cada uno de los integrantes de su equipo
✔️ Involucrarse en el proceso de revisión de desempeño del equipo, proporcionando feedback
✔️ Gestionar las cuentas de su equipo cuando estos se encuentren de licencia
✔️ Colaborar con otras áreas para asegurar la excelente experiencia del cliente
Requirements
✔️ Egresado o estudiante avanzado de Administración de Empresas, Contador, Marketing, Ingeniería o carreras similares
✔️ Experiencia de al menos 2 años liderando equipos de trabajo en roles similares
✔️ Nivel de Inglés bilingüe (excluyente)
✔️ Excelente manejo de herramientas informáticas
✔️ Marcado perfil comercial
Benefits
✔️ Incorporarte a una empresa ágil y moderna que trabaja directamente con clientes del exterior
✔️ Trabajo 100% remoto
✔️ Salario competitivo en dólares
✔️ Oportunidad de crecimiento y desarrollo profesional en un excelente clima laboral

Customer Success Coordinator

Be Part of Our Mission&nbsp;
<a href="https://www.learnlight.com/en/" target="_blank">Learnlight</a> is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries. Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners, setting them apart in an increasingly complex and global business environment.&nbsp;
Your Career Opportunity&nbsp;
In this exciting new career opportunity, you’ll be reporting to the Regional Head of Client Success Management on full-time hours and working from home remotely.
As a Customer Success Manager, you’ll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs. You will:
<ul>
<li>Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars.</li>
</ul>
<ul>
<li>Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements.</li>
<li>Serve as the primary contact for client escalations from the Learner Success Managment (LSM) team, handling complaints with appropriate solutions within SLA timelines.</li>
</ul>
<ul>
<li>Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.</li>
</ul>
<ul>
<li>Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely.</li>
</ul>
<ul>
<li>Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development.</li>
</ul>
What You'll Offer&nbsp;
<ul>
<li>Advanced level of English language</li>
<li>Exceptional ability to communicate (internally and externally) and foster positive business relations</li>
</ul>
<ul>
<li>Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations</li>
</ul>
<ul>
<li>Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.)&nbsp;</li>
</ul>
<ul>
<li>Working proficiency in Microsoft Office 365&nbsp;</li>
</ul>
What We Offer&nbsp;
<ul>
<li> Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge.&nbsp;&nbsp;</li>
</ul>
<ul>
<li> Learning &amp; Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback.&nbsp;</li>
</ul>
<ul>
<li> Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs.&nbsp;&nbsp;</li>
</ul>
<ul>
<li> Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments.&nbsp;</li>
</ul>
<ul>
<li> Cultural Collaboration: Our <a href="https://www.learnlight.com/en/articles/intercultural-assessment-your-initial-guidance-to-intercultural-proficiency/" target="_blank">Intercultural Assessment</a> provides valuable insights to help you build collaboration across diverse cultures.&nbsp;</li>
</ul>
<ul>
<li> Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).&nbsp;</li>
</ul>
<ul>
<li>Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our <a href="https://diversity.social/?s=learnlight" target="_blank">Diversity, Equity, Inclusion Workplace Certification</a> and commitments.&nbsp;</li>
</ul>
Ready to Join Us?&nbsp;
Our colleagues – also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are being scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration.
The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website <a href="https://www.learnlight.com/en/privacy-policy/" target="_blank">https://www.learnlight.com/en/privacy-policy/</a> &nbsp;
#LI-Remote&nbsp;

Customer Success Manager (Remote)

Our international team is growing and we are looking for Call Center Agents for our Customer Service Team!
If you have availability on your afternoons, and you want to start a career on the Customer Service Agent, we have new opportunities.
Requirements:
-Advanced English Level
-Availability for the schedules.
40 hours a week, 2 days off. Schedules form 3:00 pm to 12:00 am.
Base Salary + performance bonus + night shift hours payment
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (option)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law
Night shift transportation (depending on coverage)
Opportunities for growth within the company
Apply with us and be part of this great team!

Customer Service Representative Noon shift

ComeOn Group in short
Founded in 2008, ComeOn Group is a leading global player in the rapidly growing iGaming market. Having launched its first online brand in 2010, ComeOn Group is running a wide range of exciting brands across multiple markets. Operating more than 20 brands on its proprietary platform providing a secure, innovative and entertainment-led player experience across casino and sports betting. ComeOn Group is an international employer within the iGaming industry and has over 500 talented employees across 7 main locations.&nbsp;
Location: St. Julian’s, Malta (Hybrid)
Here at ComeOn Group, we don’t settle for ‘OK’. We strive to offer the best possible customer experience to our entire base of loyal customers. That means having best in class Customer Experience to be able to solve queries, enhance and exceed all expectations our players have. This isn’t your typical CX role, you will be taking things to the next level!
We are looking for passionate, people-centric individuals with great communication skills, to join our&nbsp; friendly, fun and creative team. Sounds like you? Read on...
You will become an expert on our sportsbook and casino brands and service possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily. No shift is the same in this role and that's what makes this role exciting.
Don’t you hate it when it’s tough to get a straight answer? So do we! And that's the reason why you as our Customer Experience Hero, will be a one stop shop for all service, account and payments related needs of our players.
Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.
Responsibilities:
<ul>
<li>Resolve customer queries via live chat and email using our handy translation tool to work across different languages and provide the best service across!</li>
<li>Take ownership of customer cases that cannot be resolved at the point of contact and see them through to full resolution</li>
<li>Communicate directly with other teams and providers&nbsp; to solve customer problems in the most efficient way</li>
<li>Approve customer withdrawals upon request from the player</li>
<li>Process KYC and documentation, conduct any enhanced due diligence required&nbsp;</li>
<li>Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse</li>
<li>Contribute to team effort by achieving personal KPIs to support departmental SLAs</li>
<li>Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management</li>
<li>Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these</li>
</ul>
About you:
<ul>
<li>You have a strong command of the English Language. Additional command of languages such as Swedish, Norwegian, Dutch, Danish, German or Finnish are seen as a plus.</li>
<li>You are a night owl!&nbsp;</li>
<ul>
<li>Our night shift is on a 5 on 5 off pattern!&nbsp;</li>
</ul>
<li>A keen interest in sports &amp; casino</li>
<li>Analytical and problem-solving skills</li>
<li>Able to adapt to shift work</li>
<li>Customer service experience is considered a plus</li>
<li>Able to multitask</li>
</ul>
Development &amp; Growth:
At ComeOn Group, we are committed to your continuous growth. With the ComeOn Academy Programme, you will have the opportunity to expand your knowledge in key areas such as escalations, fraud, compliance, commercial, and product. This programme is designed to foster your career development, providing you with the tools and insights needed to grow into a more versatile, well-rounded professional. We prioritise investing in your potential, helping you thrive in your current role while opening doors to more opportunities within ComeOn Group
So what can you expect from ComeOn as a place of work?&nbsp;
<ul>
<li>A competitive remuneration package including a company bonus scheme! 💰</li>
<li>Fantastic company events 😎</li>
<li>A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)</li>
<li>On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere <a href="https://emojipedia.org/globe-showing-americas/" target="_blank">🌎</a> </li>
<li>Wellbeing allowance </li>
<li>Breakfast at the office on Mondays</li>
<li>Lunch at the office on Tuesdays and Wednesdays</li>
</ul>
At ComeOn, we've embraced a Hybrid Work model, giving our employees the flexibility to work some days at home. Our offices are thoughtfully designed to support this model, featuring practical workspaces for focused efforts and collaborative zones for dynamic creative exchanges. We believe in the power of collaboration to drive innovation and success. While our offices are known for their vibrant atmosphere, rest assured that our primary focus is on achieving results together. We prioritize efficiency and maintain a balance between hard work and camaraderie. When you visit our offices, expect a warm welcome and professional support. Choose ComeOn for your next career move, and experience a workplace that values productivity, teamwork, and the spirit of collaboration. 
At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.
Want to know more about us just visit our website <a href="http://www.comeon-group.com/" target="_blank">www.comeon-group.com</a> or any of our social media channels to take a deep dive into our culture!
<a href="https://www.linkedin.com/company/comeon-group" target="_blank">LinkedIn</a>
<a href="https://www.instagram.com/wearecomeon/" target="_blank">Instagram</a>
<a href="https://www.facebook.com/wearecomeon" target="_blank">Facebook</a>
<a href="https://www.glassdoor.com/Overview/Working-at-ComeOn-Group-EI_IE864945.11,23.htm?utm_source=companyAlert&amp;utm_medium=email&amp;utm_campaign=company-alert&amp;utm_content=company-alert-activity-profilelink&amp;utm_term=&amp;gdir=1" target="_blank">Glassdoor</a>

Customer Experience Agent - Night shift

Posting Closes: May 19, 2025 end of day
Employment Status: Full-time, Permanent (37.5 hours per week)
This location is open Monday to Friday
We are currently looking for a full-time Financial Advisor at our Morinville Branch!
Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals. &nbsp;
Reporting to the Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial fitness. 
More specifically, the scope of your responsibilities will include, but are not limited to: 
<ul>
<li>Identifying opportunities to match members with the right products and solutions that help shape their financial fitness</li>
<li>Meeting and exceeding sales targets and referral goals</li>
<li>Participating and assisting in business development plans through corporate/branch marketing campaigns </li>
<li>Demonstrating excellent communication skills and engaging members in conversations to determine their immediate needs</li>
<li>Developing ongoing knowledge of our current investment/retail banking services and products (e.g., mutual funds, underwriting, credits, loans, investment needs, etc.)</li>
<li>Promoting referrals to our Wealth Management, Business Banking teams, and our 3rd party providers</li>
<li>Building a comprehensive knowledge of the local market, competitive offers, and economic trends</li>
<li>Adhering to all audits, policies, procedures, and regulatory requirements to mitigate risks of fraud or loss </li>
<li>Providing outstanding member experience by adhering to Servus' best practices </li>
<li>Contributing to Servus' unparalleled culture of teamwork, positivity, and collaboration </li>
<li>Maintaining Servus' positive image in the community </li>
</ul>
Requirements
To qualify, you will need at least 2 years of retail banking or related financial industry experience, preferably in sales or customer service and a high school diploma. 
Although not required, the following education/certificates are valuable assets: 
<ul>
<li>Post-secondary education in Finance (or related studies) </li>
<li>Investment Funds in Canada Course &amp; License (IFIC)</li>
<li>Personal Financial Service Advice (PFSA)</li>
<li>Financial Planning I (FP1) </li>
</ul>
Most importantly, we're looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.
Benefits
Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:
<ul>
<li>Training &amp; Development Opportunities</li>
<li>Career Advancement Potential</li>
<li>Flexible work options</li>
<li>Competitive Compensation including performance-based incentive pay</li>
<li>Meaningful work towards individual and corporate goals&nbsp;</li>
<li>Opportunities to get involved and give back through an employee volunteer program</li>
</ul>
&nbsp;For information about these benefits and more, <a href="https://servus.ca/careers/why-choose-servus/benefits" target="_blank">click here.</a>&nbsp;
At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!
What happens next?
Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time. 
Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!&nbsp;

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