Job Description
Job Description
The Customer Service Representative plays a vital role within a large, dynamic customer service team of 16+, working directly under a manager and collaborating with cross-functional teams. This position is focused on delivering exceptional support to customers through efficient inquiry resolution, order processing, and complaint handling. The role offers flexible working hours and occasional travel, providing growth opportunities through career advancement in customer service as well as potential roles in sales or marketing, supported by ongoing training and development programs.
Responsibilities
- Provide timely and effective customer support
- Resolve customer inquiries and issues efficiently
- Process orders accurately and manage related documentation
- Handle customer complaints with professionalism and empathy
- Perform accurate data entry and maintain records
- Build and maintain strong customer relationships
- Maintain comprehensive product knowledge
- Communicate clearly and collaborate within the team
Preferred Qualifications
- 3+ years of experience in customer service
- High school diploma or equivalent
- Strong skills in communication, problem solving, and conflict resolution
- Proficiency with CRM software
- Effective time management and multitasking abilities
- Demonstrated empathy in customer interactions
FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including DodhylexTM active, IsoflexTM active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We’re looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you’ll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we’re building a more resilient planet – one innovation at a time.
External Overview:
FMC Corporation is a leading specialty company focused on agricultural technologies. FMC provides innovative and cost-effective solutions to enhance crop yield and quality by controlling a broad spectrum of insects, weeds and disease, as well as in non-agricultural markets for pest control.
FMC is a globally diverse organization that offers its employees exciting opportunities to work on challenging projects that are important to the achievement of our strategic objectives. Your education and professional experience are valued and put to use from day one. Your success at completing key initiatives can result in a varied, progressive, and fulfilling career with FMC.
With a corporate culture of innovation, integrity, responsibility, and customer intimacy, we foster “The Right Chemistry” in everything we do. We are looking for people to join us in creating, developing, and improving our products, our processes, and our markets. If you are ready to make a difference every day, FMC is ready to talk to you.