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city

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Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Join our front-line team and play a vital role in ensuring the strength and effectiveness of our risk and compliance programs! In this collaborative role, you'll work closely with Compliance, Risk Management, Operations, IT, Audit, and even Regulators on a variety of risk and compliance initiatives. You'll help our business leaders stick to the established risk framework, oversee important controls, identify areas for improvement, and facilitate solutions. You'll also contribute to audits and exams, and proactively monitor our defenses to minimize risk and strengthen our overall control environment. If you're a data-savvy, critical thinker who wants to make a real difference in protecting our organization, we encourage you to apply!
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Lead and drive solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Company or Staff Agencies Third Party Governance, or quality governance.
</li>
<li>
Perform ongoing supervision and oversight of business controls and shares knowledge to evaluate the effectiveness of established business controls.
</li>
<li>
Responsible for risk data analysis, report preparation and trend analysis, using business intelligence tools.
</li>
<li>
Anticipate business needs and proactively finds opportunities to improve and strengthen the control environment through actionable insights.
</li>
<li>
Assist with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with frameworks.
</li>
<li>
Partner with team members to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
</li>
<li>
Lead project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.
</li>
<li>
Advise senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and brings up issues and findings to appropriate partners.
</li>
<li>
Build and maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.
</li>
<li>
Provide control oversight to ensure compliance with laws and regulations.
</li>
<li>
Serve as a primary resource to team members.
</li>
<li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​
</li>
</ul>
What you have:
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
Minimum 6 years' experience supporting risk-related, compliance related, or business control design activities; OR 6 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.
</li>
<li>
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. ​
</li>
</ul>
What sets you apart:
<ul>
<li>
Subject matter expertise in bank consumer protection regulatory compliance, with proficiency in one or more bank product lines and generalist knowledge across all product lines.
</li>
<li>
Experience researching, analyzing, and testing regulatory requirements, with a focus on practical application and business impact.
</li>
<li>
Strong critical thinking skills, intellectual curiosity, attention to detail, and effective organizational capabilities.
</li>
<li>
Proven ability to support complex testing engagements from initial planning through execution and final delivery, ensuring thoroughness and accuracy.
</li>
<li>
Effective relationship-building and influencing skills, with a track record of collaborating effectively with business partners to drive meaningful change. Strong written and verbal communication.
</li>
<li>
Demonstrated understanding of Process, Risk, and Control Inventories (PRCI) and Risk &amp; Control Self-Assessments (RCSA), including the ability to credibly challenge risk/control linkages and identify coverage gaps.
</li>
<li>
Certified Regulatory Compliance Manager (CRCM) or Juris Doctor (JD) preferred.
</li>
<li>
US military experience through military service or a military spouse/domestic partner.
</li>
</ul>
Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Consultant, Location: Phoenix, AZ - 85013

Business Risk and Controls Advisor Senior - Bank

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We're looking for a proactive individual to champion risk awareness and boost the effectiveness of our risk and compliance programs. You'll team up with various departments, including Compliance, Risk Management, Operations, IT, and even Regulators, to support important risk and compliance projects. You'll play a key role in ensuring our leaders follow the risk framework, oversee business controls, evaluate how well those controls are working, identify any weak spots, and help fix them. You'll also be involved in audits and regulatory exams and monitor our first line of defense to keep our risks low and our controls strong. If you're a critical thinker who can analyze data to find key insights and strengthen our defenses, we want you!
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Direct and oversee multiple initiatives in support of risk and/or regulatory compliance related initiatives including but not limited to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk Control Self-Assessments, procedure governance, control design, new product controls, Company or Staff Agencies Third Party Governance, or quality governance.
</li>
<li>
Apply an integrated understanding of risk and regulatory compliance to include business strategies and solutions.
</li>
<li>
Responsible for data analysis, report preparation and trend analysis, using business intelligence tools.
</li>
<li>
Design solutions for unanswered business questions and anticipates future business needs.
</li>
<li>
Direct, organize and oversee action plans designed to enhance governance practices in alignment with frameworks.
</li>
<li>
Influence and develop innovative solutions to mitigate risk and prevent risk exposures which result in significant business impacts.
</li>
<li>
Lead the most complex projects involving cross-functional areas.
</li>
<li>
Define and outline new approaches to problem resolution and leads project team from concept through implementation.
</li>
<li>
Counsel senior management on the status of their control environment related to risk identification and control weaknesses.
</li>
<li>
Identify critical areas to monitor and raises issues and findings to appropriate partners.
</li>
<li>
Serve as a primary resource to cross functional team members and advises on risk mitigation opportunities.
</li>
<li>
Stay informed of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.
</li>
<li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with policies and procedures. ​
</li>
</ul>
What you have:
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
Minimum 8 years' experience supporting risk-related, compliance related, or business control design activities; OR 8 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 6 years' experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities.
</li>
<li>
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. ​
</li>
</ul>
What sets you apart:
<ul>
<li>
Subject matter expertise in bank consumer protection regulatory compliance, with deep proficiency in one or more bank product lines and broad generalist knowledge across all product lines.
</li>
<li>
Demonstrated experience researching, analyzing, and testing regulatory requirements, with a focus on practical application and business impact.
</li>
<li>
Exceptional critical thinking skills, intellectual curiosity, strong attention to detail, and effective organizational capabilities.
</li>
<li>
Proven ability to lead complex testing engagements from initial planning through execution and final delivery, ensuring thoroughness and accuracy.
</li>
<li>
Strong relationship-building and influencing skills, with a track record of collaborating effectively with business partners to drive meaningful change. Excellent written and verbal communication.
</li>
<li>
Comprehensive understanding of Process, Risk, and Control Inventories (PRCI) and Risk &amp; Control Self-Assessments (RCSA), including the ability to credibly challenge risk/control linkages and identify coverage gaps.
</li>
<li>
Certified Regulatory Compliance Manager (CRCM) or Juris Doctor (JD) strongly preferred.
</li>
<li>
US military experience through military service or a military spouse/domestic partner.
</li>
</ul>
Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Consultant, Location: Colorado Springs, CO - 80909

Business Risk and Controls Advisor Lead - Bank

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
Join our front-line team and play a vital role in ensuring the strength and effectiveness of our risk and compliance programs! In this collaborative role, you'll work closely with Compliance, Risk Management, Operations, IT, Audit, and even Regulators on a variety of risk and compliance initiatives. You'll help our business leaders stick to the established risk framework, oversee important controls, identify areas for improvement, and facilitate solutions. You'll also contribute to audits and exams, and proactively monitor our defenses to minimize risk and strengthen our overall control environment. If you're a data-savvy, critical thinker who wants to make a real difference in protecting our organization, we encourage you to apply!
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Lead and drive solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, Company or Staff Agencies Third Party Governance, or quality governance.
</li>
<li>
Perform ongoing supervision and oversight of business controls and shares knowledge to evaluate the effectiveness of established business controls.
</li>
<li>
Responsible for risk data analysis, report preparation and trend analysis, using business intelligence tools.
</li>
<li>
Anticipate business needs and proactively finds opportunities to improve and strengthen the control environment through actionable insights.
</li>
<li>
Assist with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with frameworks.
</li>
<li>
Partner with team members to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
</li>
<li>
Lead project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.
</li>
<li>
Advise senior management on the status of their control environment related to Risk identification and control weaknesses. Identifies critical areas to monitor and brings up issues and findings to appropriate partners.
</li>
<li>
Build and maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.
</li>
<li>
Provide control oversight to ensure compliance with laws and regulations.
</li>
<li>
Serve as a primary resource to team members.
</li>
<li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​
</li>
</ul>
What you have:
<ul>
<li>
Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
Minimum 6 years' experience supporting risk-related, compliance related, or business control design activities; OR 6 years' experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years' experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities.
</li>
<li>
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA. ​
</li>
</ul>
What sets you apart:
<ul>
<li>
Subject matter expertise in bank consumer protection regulatory compliance, with proficiency in one or more bank product lines and generalist knowledge across all product lines.
</li>
<li>
Experience researching, analyzing, and testing regulatory requirements, with a focus on practical application and business impact.
</li>
<li>
Strong critical thinking skills, intellectual curiosity, attention to detail, and effective organizational capabilities.
</li>
<li>
Proven ability to support complex testing engagements from initial planning through execution and final delivery, ensuring thoroughness and accuracy.
</li>
<li>
Effective relationship-building and influencing skills, with a track record of collaborating effectively with business partners to drive meaningful change. Strong written and verbal communication.
</li>
<li>
Demonstrated understanding of Process, Risk, and Control Inventories (PRCI) and Risk &amp; Control Self-Assessments (RCSA), including the ability to credibly challenge risk/control linkages and identify coverage gaps.
</li>
<li>
Certified Regulatory Compliance Manager (CRCM) or Juris Doctor (JD) preferred.
</li>
<li>
US military experience through military service or a military spouse/domestic partner.
</li>
</ul>
Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Consultant, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Business Risk and Controls Advisor, you will be responsible for planning and driving FLOD control testing that evaluates the design and operating effectiveness of key and non-key controls to mitigate risk exposure to regulatory and operational requirements. You will also be responsible for identifying and following written risk and compliance policies, standards, and procedures for control testing activities while partnering and collaborating with business owners to support control testing initiatives. In addition, you will assist with translating control deficiencies into action plans; provide recommendations to enhance governance practices in alignment with risk and compliance frameworks.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Advise the business on how to strengthen and run their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, Company and Staff Agency Third Party Governance, or quality governance.
</li>
<li>
Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.
</li>
<li>
Perform risk data analysis, report preparation and trend analysis, using business intelligence tools.
</li>
<li>
Partner with business owners to assist them in the identification of control failures and assesses the impact.
</li>
<li>
Maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.
</li>
<li>
Provide control oversight to ensure compliance with laws and regulations.
</li>
<li>
Serve as a resource to team members.
</li>
<li>
Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
Minimum 4 years' experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field.
</li>
<li>
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.
</li>
</ul>
What sets you apart:
<ul>
<li>
Experience with control design and testing.
</li>
<li>
Experience with real estate and/or shared services.
</li>
<li>
Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally.
</li>
<li>
Experience with Compliance and Operational Risk activities.
</li>
<li>
Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP).
</li>
</ul>
Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Consultant, Location: Colorado Springs, CO - 80909

Business Risk and Controls Advisor (Mid-level)

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Business Risk and Controls Advisor, you will be responsible for planning and driving FLOD control testing that evaluates the design and operating effectiveness of key and non-key controls to mitigate risk exposure to regulatory and operational requirements. You will also be responsible for identifying and following written risk and compliance policies, standards, and procedures for control testing activities while partnering and collaborating with business owners to support control testing initiatives. In addition, you will assist with translating control deficiencies into action plans; provide recommendations to enhance governance practices in alignment with risk and compliance frameworks.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Advise the business on how to strengthen and run their control environment pertaining to oversight of procedures/process, accurate regulatory reporting and filing, document governance, Risk control self-assessments, procedure governance, control design, new product controls, Company and Staff Agency Third Party Governance, or quality governance.
</li>
<li>
Perform ongoing supervision and oversight of business controls which may include the coordination of testing, root cause analysis, control design, and examining key risk metrics to evaluate the effectiveness of established business controls.
</li>
<li>
Perform risk data analysis, report preparation and trend analysis, using business intelligence tools.
</li>
<li>
Partner with business owners to assist them in the identification of control failures and assesses the impact.
</li>
<li>
Maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.
</li>
<li>
Provide control oversight to ensure compliance with laws and regulations.
</li>
<li>
Serve as a resource to team members.
</li>
<li>
Ensure risks associated with business activities are identified, measured, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
Minimum 4 years' experience supporting risk-related, compliance-related, or business control design activities; OR 4 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field.
</li>
<li>
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.
</li>
</ul>
What sets you apart:
<ul>
<li>
Experience with control design and testing.
</li>
<li>
Experience with real estate and/or shared services.
</li>
<li>
Strong critical thinking, organizational and communication skills with ability to work cross collaboratively and functionally.
</li>
<li>
Experience with Compliance and Operational Risk activities.
</li>
<li>
Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP).
</li>
</ul>
Compensation range: The salary range for this position is: $77,120.00 - $147,390.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Consultant, Location: Tampa, FL - 33603

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
 The candidate selected for this position is going to get work with the Workload Management Team in USAA’s P&amp;C Distribution and Service Organization. They will be responsible for workforce planning, ownership of scheduling processes and optimization of staffing.&nbsp;&nbsp; The candidate leads a team while working with workforce management tools and managing contact center support operations.
Responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
<ul>
<li>
Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls.
</li>
<li>
Uses relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.
</li>
<li>
Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency.
</li>
<li>
Provide relevant insights into drivers of operations performance variance.
</li>
<li>
Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions.
</li>
<li>
Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation.
</li>
<li>
Is responsible for statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling.
</li>
<li>
Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies.
</li>
<li>
Serves as a partner/sponsor to improve data quality &amp; availability provided by data partners.
</li>
<li>
Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.
</li>
<li>
Drives standardization in and oversees the building of analytical products that are scalable and flexible.
</li>
<li>
Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing value and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).
</li>
<li>
Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives.
</li>
<li>
Builds and supervises a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals).
</li>
<li>
Handles business and executive level issues, including reporting to senior-level leadership as appropriate.
</li>
<li>
Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles.
</li>
<li>
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
 ​
What you have:
<ul>
<li>
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
</li>
<li>
8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management.
</li>
<li>
3 years of direct team lead or management experience.
</li>
<li>
Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties.
</li>
<li>
Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis.
</li>
<li>
Strong people leader skills and proven ability to build high performing teams.
</li>
<li>
Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders.
</li>
<li>
Strong background in workforce management software.
</li>
</ul>
What sets you apart:
<ul>
<li>
Proven ability to encourage creative solutions with partners such as IT, Operations and 3rd Party
</li>
<li>
Innovation with scheduling techniques or tools
</li>
<li>
Proficiency in workforce optimization tools (such as NICE)
</li>
<li>
Experience with AI utilization for scheduling practices
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Forecasting Director, Location: Tampa, FL - 33603

Director, Workload Planning and Forecasting

Business Planning and Analysis Management Analyst I/II Valley Water Salary: See Position Description Job Type: Full-Time Job Number: 01913-E Location: CA, CA Department: Integrated Water Management Closing: 8/17/2025 11:59 PM Pacific Description Management Analyst I: $115,980.80 - $148,491.20 Annually Management Analyst II: $127,982.40 - $163,820.80 Annually Overview: The Capital Project Management and Project Controls Program supports capital projects that deliver safe, clean water, flood protection and environmental stewardship throughout the county by providing streamlined solutions for the oversight and management of capital projects. Under this program, Valley Water has implemented and now manages a project management information system (PMIS) for projects in the Capital Improvement Program (CIP) and other business intelligence and analytics tools to provide enhanced project data analysis and reporting. The program also oversees the quality management system documentation of procedures and work instructions relating to the delivery of capital projects; provides regular updates on the status of capital projects to the Board of Directors and the Board's CIP Committee; and coordinates with various departments across multiple divisions to create engagement and transparency in our agency's multifaceted business areas. This position will be expected to provide analysis and support for all aspects of capital project delivery. This position will focus on developing and maintaining performance reporting and dashboards for capital projects. The Management Analyst will be expected to be well versed in data analysis and dashboard creation and able to assist in developing recommendations for organizational, operational, policy, financial, budgetary, and procedural improvements. This position requires a high level of flexibility, problem solving and customer service skills, as well as the ability to prioritize tasks and resources and to complete deliverables under general supervision. Vital to this position will be a strong understanding of the processes and procedures underlying the delivery of capital projects. Our Commitment: We are committed to building and sustaining a working environment where all individuals are respected and valued. We believe every member of our team brings unique perspectives that enhance our ability to serve the public effectively. By fostering a workplace with employees from the communities we serve, we broaden our collective understanding of the world around us and strengthen our mission to equitably provide safe, clean water, natural flood protections, and environmental stewardship. About Valley Water: Valley Water is a public agency with an operating and capital budget of $964 million, and over 900 employees. With headquarters in San Jose, Valley Water provides water supply, enhances streams and watersheds through creek restoration and habitat protection, provides flood protection for homes, schools, businesses and roadways, and partners with other agencies to provide trails and open space for the community. Key Responsibilities include, but are not limited to: Data Analysis and Performance Reporting 
<ul type="disc">
<li>Analyze project and program data to identify trends, gaps, and performance improvement opportunities. </li>
<li>Develop and maintain datasets related to project schedules, costs, risks, and performance indicators.</li>
</ul>
 Dashboard Development and Maintenance 
<ul>
<li>Design, build, and maintain interactive dashboards using Power BI (or other business intelligence and analytics tools) and PMIS to visualize project performance metrics, financial summaries, and CIP portfolio status.</li>
<li>Collaborate with Information Technology, Financial Planning, and other departments to automate data feeds and ensure real-time updates where possible. </li>
<li>Customize dashboards for different audiences including executives, project managers, and external stakeholders. </li>
</ul>
 Capital Project Management and Project Controls Program Support 
<ul type="disc">
<li>Provide support and process improvement suggestions for Capital Quality and Environmental Management System (QEMS), process documents and work with process owners to regularly update documents; coordinate biennial QEMS and other capital training courses. </li>
<li>Support the development and standardization of CIP reporting processes and templates.</li>
<li>Document business processes related to project tracking, data management, and reporting workflows. </li>
<li>Assist in the implementation of new tools and systems to improve capital project reporting and analysis.</li>
<li>Provide site admin support and training coordination for PMIS.</li>
<li>Assist other areas of the Business Planning and Analysis Unit where needed. </li>
</ul>
 Capital Improvement Program Support 
<ul type="disc">
<li>Track project progress and flag deviations from approved timelines or budgets. </li>
<li>Prepare reports, presentations, and briefing materials for internal and external stakeholders, including the Board of Directors and Board committees.</li>
<li>Provide support as needed in the preparation and maintenance of the rolling annual CIP five-year plan.</li>
</ul>
 Ideal Candidate's Background Includes: Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below. Ideal Experience: 
<ul>
<li>Management Analyst I: One (1) year of experience in data analysis, project coordination, or program support.</li>
<li>Management Analyst II: Three (3) years of experience in data analysis, project coordination, or program support.</li>
<li>Experience with SQL, SharePoint, or Power Platform (Power Automate, Power Apps) and business intelligence and analytics software is a plus.</li>
</ul>
 Ideal Skills and Abilities: Management Analyst I: 
<ul>
<li>Perform a variety of professional-level research, administrative, operational, financial, and analytical duties in support of projects, programs, and activities within the Business Planning and Analysis Unit.</li>
<li>Conduct studies, research projects, and analyses by selecting, adapting, and applying appropriate analytical, research, and statistical techniques.</li>
<li>Prepare a variety of clear and concise administrative, financial, statistical, and analytical reports.</li>
<li>Perform various analytical support duties, such as conducting studies on various operational, financial, budgetary, and/or administrative issues, evaluating existing and proposed policies and procedures.</li>
<li>Proficiency in Microsoft Excel and Power BI (or similar business intelligence and analytics software visualization tools).</li>
<li>Ability to manage, analyze, and interpret large datasets from multiple sources.</li>
<li>Learn the operations, policies, and procedures of Valley Water and assigned area.</li>
<li>Analyze, recommend, and develop improvements for procedures, policies, and reporting methods.</li>
<li>Coordinate and participate in administrative, budgeting, and fiscal reporting activities.</li>
<li>Learn pertinent federal, state and local codes, laws, and regulations.</li>
<li>Organize and prioritize a variety of projects and tasks.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Establish and maintain effective working relationships with those contacted in the course of work.</li>
<li>Use common desktop applications and software.</li>
</ul>
 Management Analyst II (In addition to the ideal skills and abilities for Management Analyst I): 
<ul type="disc">
<li>Familiarity with capital project life cycles, public agency budgeting, or public works projects.</li>
<li>Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.</li>
<li>With comprehensive knowledge of the policies and procedures of capital project delivery, assist with identification and implementation of process improvements.</li>
<li>Participate in the development and measurement of industry benchmarks; consult with and advise Business Planning and Analysis Unit staff and management and make recommendations and review and evaluate implemented changes.</li>
<li>Strong verbal and written communication skills, with the ability to present complex data clearly.</li>
<li>Identify and utilize specialized computer software for gathering and analyzing data.</li>
</ul>
 Ideal Knowledge: Management Analyst I: 
<ul>
<li>Tools such as PowerBI, Primavera, Microsoft Office Suite, Adobe Access, Project Management Information Systems, etc.</li>
<li>Principles and practices of public administration as applied to assigned operational unit and program administration.</li>
<li>Principles and practices of administrative, organizational, economic, and procedural analysis.</li>
<li>Methods and techniques used to analyze business/operational processes and recommend solutions for existing problems.</li>
<li>Principles of budget preparation, analysis, forecasting, and control.</li>
<li>Principles and procedures of financial recordkeeping and reporting.</li>
<li>Methods and techniques used to collect and analyze data and prepare reports based on findings.</li>
<li>Government agency programs such as, but not limited to, finance, budgeting, procurement, human resources, government relations, legal, water utility and watershed operations and management, and/or other related programs.</li>
<li>Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.</li>
<li>Principles of business writing and report preparation.</li>
<li>Common desktop applications and software as well as specialized software related to the work.</li>
<li>Principles, practices, and responsibilities involved in leading work of assigned staff.</li>
</ul>
 Management Analyst II (In addition to the ideal knowledge for Management Analyst I): 
<ul>
<li>Complex theories, principles, and practices of public administration as applied to operational unit and program administration.</li>
<li>Sources of information related to a broad range of District programs, projects, services, and administration.</li>
<li>Methods of quantitative and qualitative analyses to evaluate assigned projects, programs, and activities.</li>
<li>Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.</li>
<li>Principles of budget preparation, analysis, forecasting, and control.</li>
</ul>
 Ideal Training and Education: Equivalent to a bachelor's degree from an accredited college or university with major coursework in Public Administration, Business Administration, Project Management, Finance, Data Analytics, or a related field. Substitution: Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years. Required License or Certificate To review the Classification Specification, please click <a href="https://apptrkr.com/get_redirect.php?id=6441549&amp;targetURL=https://s3.us-west-1.amazonaws.com/valleywater.org.us-west-1/s3fs-public/Managment%20Analyst%20I-II%20-%2011-2024.pdf" target="_blank">here</a> <a href="https://apptrkr.com/get_redirect.php?id=6441549&amp;targetURL=https://get.adobe.com/reader/" target="_blank">(Download PDF reader)</a> Business Planning and Analysis Unit (Position Code 28) Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to work within 150 miles of their primary physical work location located in San Jose, California by their start date. This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite. Selection Process (1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview. (2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended. NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary. Consideration may be given to existing applicant pools within the same classification. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request. Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260. Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants. To apply, please visit <a href="https://apptrkr.com/6441549" target="_blank">https://www.governmentjobs.com/careers/scvwd/jobs/5028693/business-planning-and-analysis-management-analyst-i-ii</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-6db5d30625be1f4c93e752a5190e1600
JobiqoTJN. Keywords: Management Analyst, Location: San Jose, CA - 95192

Business Planning and Analysis Management Analyst I/II

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
This director level actuarial role focuses on leading modeling efforts and developing a team of actuarial and data science modelers to enhance loss and demand models used for personal lines insurance ratemaking and providing strategic business partner advice. The successful candidate will have extensive experience in personal lines insurance, specifically auto, homeowner, and specialty lines. Expertise in designing and implementing frameworks for operationalizing model refitting and feature selection/analysis is highly desirable. The position requires a leader with advanced analytical and strong people leadership skills, proficient in utilizing statistical modeling techniques and data analysis to inform pricing strategies.
You may also be responsible for developing, implementing, and consulting on solutions in support of P&amp;C pricing strategies, capital management or other key strategic business decisions. Direct and manage exploratory research involving rating variables, pricing or risk concepts relatively new to the insurance industry. Utilize data mining, predictive modeling, optimization techniques or risk modeling for fact-based decision making. Deliver model-driven insights and recommendations that drive product strategy and business processes to enhance financial stability, member value and strengthen lifelong relationships. Develop innovative structures and programs to support the development and delivery of highly competitive products or products increasing availability of coverage while maintaining superior financial strength. Provide highly consultative, influential, leadership capacity across the Enterprise's analytical communities. Promote and influence partners in the advantages and utilization of predictive modeling in strategic analyses of member behaviors and perspectives relative to price or of the use of risk models and risk reduction techniques to minimize P&amp;C financial risk. Establish and manage relationships and alliances with industry peers, key industry organizations, analysts, partners, and suppliers.
This position can work remotely in the continental U.S. with occasional business travel.
What you'll do:
<ul>
<li>Oversee and coordinate analytical tasks which include evaluation of business problem, selection of appropriate methodology and predictive data elements, construction and operationalization of modeling solutions, as well as documentation and presentation of findings recommendations.</li>
<li>Research new internal and external data sources, or in the case of risk management, new risk reducing mechanisms.</li>
<li>Negotiate and manage contracts associated with external data, risk modeling or risk reduction.</li>
<li>Monitor and understand emerging technology that can affect risk of loss.</li>
<li>Develop and provide subject matter expertise on the current and emerging predictive modeling or risk modeling and pricing techniques for the insurance industry.</li>
<li>Deliver insight to senior leadership.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>8 or more years relevant actuarial science experience</li>
<li>3 or more years people management experience</li>
<li>Expert knowledge of insurance products and markets relevant to the property &amp; casualty industry and personal insurance lines</li>
<li>Expert technical knowledge of actuarial standards of practice, methods and procedures, pricing and product management/development methods, underwriting strategies</li>
<li>Expert knowledge of STAT &amp; GAAP financial reporting; Strong knowledge of regulatory environment.</li>
</ul>
What sets you apart:
<ul>
<li>ACAS designation or above</li>
</ul>
Compensation range: The salary range for this position is: $164,780 - $314,960.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Innovation Director, Location: San Antonio, TX - 78212

Director, Actuary Innovations

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a Lead Business Process Owner for the Bank Financial Crimes group. As business process owner, leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will act as a liaison with third party vendors whom we use. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance vital to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
<h2>What you'll do:</h2>
<ul>
<li>Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).</li>
<li>Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.</li>
<li>Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li>
<li>Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li>
<li>Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li>
<li>Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.</li>
<li>Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.</li>
<li>Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li>
<li>Uses data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.</li>
<li>Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li>
<li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.</li>
<li>Provides mentorship and guidance support for team and applicable business partners.</li>
<li>Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
<h2>What you have:</h2>
<ul>
<li>Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>8+ years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li>
<li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li>
<li>Experience in implementing and sustaining change/improvements (change champion).</li>
<li>Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li>
<li>Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.</li>
<li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li>
<li>Demonstrated experience with using various systems to collect and analyze data.</li>
<li>Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.</li>
</ul>
<h2>What sets you apart:</h2>
<ul>
<li>Experience running a Claims or Fraud operations teams</li>
<li>Experience managing vendor employees or overall relationships</li>
<li>Experience managing operational teams at different locations across the US or globe</li>
<li>Ability to present thoughtful ideas and roadmaps to Senior Leadership</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
</ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Process Manager, Location: Phoenix, AZ - 85013

Business Process Owner Lead - Bank

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a Lead Business Process Owner for the Bank Financial Crimes group. As business process owner, leads planning for highly complex processes including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will act as a liaison with third party vendors whom we use. Understands the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance vital to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
<h2>What you'll do:</h2>
<ul>
<li>Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy. Ensures alignment with customer and appropriate roadmap(s).</li>
<li>Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.</li>
<li>Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.</li>
<li>Guides and influences process re-engineering and technology implementation to enable process redesign and innovation. Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.</li>
<li>Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.</li>
<li>Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise.</li>
<li>Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy.</li>
<li>Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.</li>
<li>Uses data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.</li>
<li>Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.</li>
<li>Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.</li>
<li>Provides mentorship and guidance support for team and applicable business partners.</li>
<li>Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li>
<li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
<h2>What you have:</h2>
<ul>
<li>Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li>
<li>8+ years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.</li>
<li>Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.</li>
<li>Experience in implementing and sustaining change/improvements (change champion).</li>
<li>Extensive hands on experience with Process Mapping and Modeling and creating and validating process documentation.</li>
<li>Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.</li>
<li>Demonstrated experience with Lean, Business Process Management, or similar methodology.</li>
<li>Demonstrated experience with using various systems to collect and analyze data.</li>
<li>Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.</li>
</ul>
<h2>What sets you apart:</h2>
<ul>
<li>Experience running a Claims or Fraud operations teams</li>
<li>Experience managing vendor employees or overall relationships</li>
<li>Experience managing operational teams at different locations across the US or globe</li>
<li>Ability to present thoughtful ideas and roadmaps to Senior Leadership</li>
<li>US military experience through military service or a military spouse/domestic partner</li>
</ul>
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Business Process Manager, Location: Tampa, FL - 33603

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