Job Description
Job DescriptionDescription:
Customer Service Rep Duties and Responsibilities:
• Work fully in person at our office location and attend industry Conferences.
• Accurately describe products and services offered at Golden Manufacturing and leave Marketing Materials with referral sources.
• Obtain customers information if marketer is not actively in the community will assist in taking calls.
• Answer telephone calls from individuals requesting assistance or inquiring about boat lifts.
• Schedule lunches for perspective local professional referral sources
• Respond to questions from individuals requesting services and promote Golden Manufacturing clearly, with integrity, honesty and loyalty to the mission statement
• Achieve daily goals as outlined by supervisor (weekly updated CRM)
• Work as a team to drive results
• Work autonomously as a self-starter regarding daily activities
• Demonstrate competency in Microsoft applications including but not limited to Word, Excel, Office and Outlook
• Maintain attention to detail and proactive work ethic
• To comply with all ongoing required work trainings
• Complete goals, tasks and performance measures as outlined by submitting weekly, monthly reports and quarterly marketing plan
• Submit reports as directed by Business Development Manager
• Any additional tasks as assigned by Supervisor, regarding team goals
• Responsibilities include, but are not limited to, performing, and coordinating a variety of duties and tasks for the Business Development Manager
• Updating and adding regular social media posts.
• Employee will utilize CRM software while working in the community.
• Input orders clearly and accurately.
• This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.
Requirements:
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Excellent interpersonal and effective presentation of program details and philosophy
· Excellent organizational skills and attention to detail.
· Excellent time management skills with a proven ability to meet deadlines.
· Proficient with Microsoft Office Suite or other specific business and Program/Office related software.
Minimum Education and Experience:
• HS diploma or higher, minimum 2 years' experience
Other Requirements:
• Cleared background check.
• Provided at least two professional references.
• Completed applications, resume and education if requested.