Job Description
Job Description
Office Manager
About Clean Tech Services
Clean Tech Services is a trusted leader in residential and commercial cleaning solutions, delivering spotless results with eco-friendly practices and exceptional customer care. We're a growing team passionate about creating healthier, brighter spaces for homes and businesses across the southwest suburbs. Join us and be a part of our thriving operation!
Job Summary
We're seeking a detail-oriented and proactive Office Manager to join our dynamic team. In this pivotal role, you'll serve as the first point of contact for our valued clients, streamline daily operations, and ensure our scheduling, payments, and inventory run like clockwork. If you thrive in a fast-paced environment, excel at multitasking, and have a knack for building relationships, this is your opportunity to make a real impact at a company that's all about excellence.
Key Responsibilities
- Customer Service Excellence: Handle incoming phone calls and emails with professionalism and empathy, addressing client inquiries, scheduling appointments, and resolving issues to maintain our 5-star reputation.
- Scheduling Mastery: Utilize our scheduling software to coordinate cleaning crews, manage calendars, and optimize routes for efficiency and on-time service delivery.
- Payment Processing: Accurately process credit card payments, reconcile transactions, and maintain secure financial records to support seamless billing operations.
- Inventory Management: Monitor and reorder cleaning supplies, track stock levels, and collaborate with vendors to ensure we're always fully equipped without waste.
- Administrative Support: Assist with general office tasks, including filing, data entry, and reporting to keep our operations humming smoothly.
- Team Collaboration: Communicate effectively with cleaning technicians and leadership to relay client feedback and operational updates.
Qualifications
- Experience: 2+ years in an administrative, customer service, or office management role; experience in the service industry (e.g., cleaning, hospitality) is a plus.
- Skills: Proficient in office software (e.g., Microsoft Office, Google Workspace) and quick to learn our scheduling platform. Strong organizational skills, attention to detail, and basic knowledge of payment processing systems (e.g., Square).
- Personal Attributes: Excellent communication (verbal and written), problem-solving mindset, and a positive, can-do attitude. Ability to handle multiple priorities in a small-team setting.
- Education: High school diploma required; associate's or bachelor's degree in business administration preferred.