Job Description
Job DescriptionSalary: $25.00-$33.00 DOE
Are you stuck in a stagnant JOB? Are you feeling uninspired by your work? Then you just need to find your why.
Our mission is to bring unity, faith, and compassion to our community. Our mission is why we wake up excited for the challenge of changing an entire industry.We come to work to serve thousands of neighbors in California.
We strive to enhance the community experience forever, and it all starts with our TEAM.
If what youre doing isnt giving you a sense of purpose and you want to join our quest to change an industry, apply today!We service the entire North Region, Central Valley, Central Coast, and Bakersfield, and our headquarters are in Fresno, CA.
It is a calling, and we are on a mission to bring UNITY and FAITH to an entire industry.
We are seeking a dependable, friendly, and detail-oriented office manager to support our HOA operations in San Luis Obispo. This is a part-time position, 5 days a week, 4 hours a day, and the hours will vary. This position is expected to ensure exceptional service standards and maintain a high level of customer satisfaction.
What Winning Looks Like:
- Resolve daily cases and tasks through the CRM database and ensure each request is completed by the end of the day.
- Communicate with homeowners or residents through live chat, telephone, walk-in, or email in a professional manner, and ensure you are the only point of contact.
- Capture any homeowner/resident interaction through the CRM database.
- Identify and assess the needs of homeowners or residents to achieve satisfaction by utilizing knowledge articles to determine and provide accurate solutions.
- Identify and capitalize on ways to connect with and WOW the homeowner or resident.
- Assist with community communications, including newsletters, notices, and updates.
- Identify cases that require additional action by the community manager and reassign them.
- Create work orders for maintenance requests by routing them to the community manager for approval of the job or vendor.
- Support coordination of community events and meetings.
- Follow all communication procedures, guidelines, and policies.
- Build sustainable relationships of trust, integrity, and respect in line with company values through open and interactive communication both internally and externally.
Skills Needed to Win:
- Ability to assume a high level of accountability to execute and achieve results with strong attention to detail
- Ability to organize work and manage time well
- Ability to develop and maintain positive relationships with peers and with homeowners and residents
- Excellent customer service skills, including maintaining focus on the customer request or task in a fast-paced environment.
- Ability to write in a style that is both professional and polished
- Ability to speak professionally and communicate with transparency
- The ability to adapt to different software and utilize technology quickly is required.
- Proficiency in Microsoft Outlook and Microsoft Word is required.
- Proficiency in Salesforce is a plus but not required.
- Field experience is a plus but not required.
Salary:
The range for this role considers a wide range of factors in making compensation decisions, including but not limited to skill sets, experience, training, licensure, certification, and other business and organizational needs. Compensation decisions are based on the facts and circumstances of each case. The current range is a reasonable estimate.