Burn Boot Camp Client Experience Rockstar
Job Description
Job DescriptionSalary: $13-$15 per hour PLUS BONUS!
About the Role
The Burn Ambassador is the heartbeat of Burn Boot Camp. Youre the first smile members see, the energy they feel when they walk in the door, and the person who helps shape their entire experience. This role blends member experience, sales, organization, and connection to help our community thrive.
Burn Ambassadors run the front of house, support our trainers, build relationships, and help grow the member baseall while bringing fun, energy, and professionalism into the gym every day.
If you love people, enjoy fast-paced environments, and want to be part of something that transforms lives, this role is for you.
What Youll Do
Create an unforgettable welcome experience:
Greet every member and trial with energy
Give tours, introduce the trainer, and guide new clients through their first visit
Complete Mindbody enrollment, waivers, and all onboarding steps
Own the front-of-house operations:
Support day-to-day processes including trial tracking, focus meetings, contract sales, and retail transactions
Keep the retail area stocked, clean, and inviting
Maintain a tidy client drop zone and manage towels
Complete closing journal and daily admin tasks
Oversee Mindbody memberships, phone calls, emails, and trial follow-up
Help maintain overall gym cleanliness using the open/close checklists
Support sales & growth:
Work with the team to close 60% of trials
Collaborate with trainers to maximize member experience
Promote gym focuses, retail, challenges, and community events
Be a team player & community builder:
Participate in weekly touchpoints with the Key Burn Ambassador
Attend at least one community event per quarter
Support philanthropic initiatives
Provide real-time feedback and solutions to improve client experience
What You Bring
Self-motivated, high-performing work ethic
Strong communication and customer service skills
Ability to learn software quickly (Mindbody experience is a bonus, not required)
Comfort with social media and digital communication
Excellent multitasking and organization
Positive attitude and ability to engage with all personality types
High attention to detail and follow-through
Why You'll Love Working Here
Meaningful work you help transform lives
Fun, fast-paced environment
Supportive team culture
Leadership that invests in your growth
A role with purpose, people, and positivity