Job Description
Job Description
Job Summary:
This temporary part-time position reports to the Terraces Administrator, providing administrative, customer service, and marketing support. The ideal candidate is organized, detail orientated, customer focused, and capable of managing multiple priorities in a professional and compassionate way.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Marketing and Lead Management
• Answer and respond to inquiries from prospective residents, families, and referral
sources.
• Conduct timely follow up with new leads through telephone calls, emails, and written
correspondence.
• Maintain accurate lead information within the customer relationship management (CRM)
system
• Schedule community tours in partnership with Administrator
• Assist with marketing events and community outreach activities
• Prepare marketing materials, packets, and promotional information
• Track and report lead activity and inquiry outcomes
Customer Service
• Greet visitors, family members, residents, and guests in a professional and welcoming
manner
• Answer incoming telephone calls and direct inquiries appropriately
• Provide information regarding community services, amenities, and admission processes
• Assist in resolving routine questions and concerns while ensuring a high level of
customer service
Administrative Support
• Perform data entry and maintain accurate records and files
• Assist with preparing reports, correspondence, meeting materials and presentations
• Maintain department calendars and schedules
• Assist with document management, filing, scanning, and record retention
• Support leadership with special projects and administrative assignments
• Assist with resident and family communication
Education and/or Experience:
• High school diploma or equivalent required; Associate degree preferred
• Minimum 1 year of administrative, customer service, marketing or office support
• Experience in senior living, healthcare, hospitality, or customer service preferred
• Experience with CRM systems and database management preferred
Skills:
• Strong customer service and interpersonal skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities simultaneously
• Ability to work independently and as part of a team
• Demonstrate compassion, patience, and professionalism when interacting with residents
and families
• Support Bethany’s mission, values and commitment to exceptional resident care
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to maintain confidentiality and professionalism
• Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoin
Company DescriptionBETHANY provides security, support and care of the highest possible quality, at levels appropriate to each individual’s needs. BETHANY manages and develops resources responsibly to assure excellent standards of service. Bethany Home is licensed as a Multi-Level Retirement Community with Independent living, Assisted living including Memory Care, Skilled Nursing, Adult Day Care and In-Home Care Services.
Company Description
BETHANY provides security, support and care of the highest possible quality, at levels appropriate to each individual’s needs. BETHANY manages and develops resources responsibly to assure excellent standards of service. Bethany Home is licensed as a Multi-Level Retirement Community with Independent living, Assisted living including Memory Care, Skilled Nursing, Adult Day Care and In-Home Care Services.