Job Description
Job DescriptionSalary: 85,000-110,000
Landmark Ventures is seeking a Client Operations Manager to join our dynamic business development services team. This pivotal role is perfect for professionals with experience in sales/revenue operations or client/customer success who are passionate about driving success for innovative Enterprise IT/Cybersecurity companies.
Our business development services team leverages extensive Fortune 500 CXO relationships to create sales opportunities and drive enterprise deal motion for our client portfolio of Enterprise IT / Cybersecurity startups looking to scale rapidly.
The Client Operations team manages day-to-day communications and activities of client engagements including writing researched background to prepare clients for meetings, managing ongoing deal visibility and sales pipeline motion, tracking and analyzing key metrics, and helping optimize strategies to increase deal volume and velocity.
As a Manager on the team, you are ultimately responsible for the activities and initiatives that drive our clients success. This role requires a high level of organization, excellent writing and communication skills, strong emotional intelligence, and the ability to multi-task across several projects simultaneously while maintaining strong client relationships with startup CEOs, Sales Leaders, and F500 Executives.
Key Responsibilities:
- Client Relationship Management & Enterprise Pipeline Management:
- Serve as the main point of contact for clients, managing pipeline, providing regular updates on performance and project status.
- Project Management & Execution:
- Track progress of the pipeline and KPIs, set milestones, and ensure that client expectations are consistently exceeded.
- Reporting, Analytics, and CRM Updates:
- Work with internal teams to provide regular reporting insights on client progress and performance metrics, and to identify opportunities for improvement.
- Client Retention & Growth:
- Work closely with the both external Clients and the internal BD Accounts team to identify upsell and cross-sell opportunities within and across existing client accounts.
- Lead regular client reviews to assess progress, gaps, and identify strategies/concrete recommendations to overcome challenges
Key Qualifications:
- 2-4 years of experience in sales/revenue operations, client/customer success, account management, and/or project management, ideally in a service-oriented or sales-driven business.
- Knowledge of Enterprise Sales, the IT/Cybersecurity enterprise landscape, or startups.
- Exceptional interpersonal and communication skills. Able to approach complex problems with high emotional intelligence, while building strong relationships with a diverse group of executive client stakeholders.
- Excellent organizational and time management skills with the ability to prioritize multiple projects and deadlines efficiently.
- Data-driven mindset with the ability to analyze sales metrics and use insights to improve client outcomes.
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and multiple clients.
- Proficient in using CRM tools (e.g., Salesforce, HubSpot) and other project management software.
Our company is headquartered in New York City and we offer a virtual/remote work arrangement for all employees. While our core hours often align with the East Coast, we are flexible and accommodating to candidates from all time zones. Candidates must be authorized for employment in the United States.
The salary range for this position is $85,000 - $110,000 based on candidates qualifications and experience, and we offer competitive benefits.
If you're a highly motivated, organized, and client-focused professional with a passion for sales and startups, we would love to hear from you.
About Our Benefits:
- Competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to Landmark.
- We are a remote company headquartered in NYC with a global team and a flexible working environment.
- Generous vacation and holidays, including all Federal holidays including the day after Thanksgiving. Additionally, team members get two days each year to volunteer, and receive an additional day of Paid Time Off for each anniversary up to five years.
- Comprehensive health insurance: team members pay $1 each month for full medical, dental, vision, and life insurance with a broad network through ADP.
- Steller team of co-workers, an engaged virtual culture, and a lot of Awesome Fun Times (AFTs) in-person and virtually (team outings, Wellness Wednesdays with special guests, virtual get-togethers, active Slack groups, and more).
- Meaningful work at an organization that focuses on your growth. Landmark offers professional development sessions, career conversations, external resources, and plenty of stretch opportunities to hone your skills.
- Learn from experts who have been in the organization for 10+ years and from always-innovative clients in an entrepreneurial environment.
About Landmark Ventures:
Landmark Ventures is the ultimate dealmaking platform. A leading business advisory, investment bank, and events firm, Landmark has a 20+ year track record working with hundreds of top public companies, investment funds, and growth-oriented private companies to share deep market insights and extensive personal relationships across the enterprise software, cybersecurity, internet of things (IoT), industrial tech, artificial intelligence, sports, marketing tech, and digital media sectors.
Landmark Ventures is committed to hiring a diverse team that provides important perspectives in our work and is an equal opportunity employer that welcomes all qualified applicants regardless of race, ethnicity, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, physical or mental ability, gender identity or expression, or veteran status.
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