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Customer Service Manager

Xpand Staffing
locationAtlanta, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

What are we looking for

We are looking for a Customer Service Manager for our Shop located in Atlanta, GA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

Job Expectations

  • Direct the daily operations of the customer coordinators.
  • Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
  • Maintain high customer service levels.
  • Enforce customer service policies and procedures.
  • Handle complex and escalated customer complaints and service issues.
  • Monitor accuracy of reporting and database information.
  • Identify and implement strategies to improve quality of service, productivity, and profitability.
  • Coordinate and manage customer service projects and initiatives.
  • Complete job in Job Tracker and supplier sites when necessary.
  • Manage and evaluate staff performance.
  • Identify and address staff training and coaching needs.
  • Update Daily Operational Dashboard.
  • Promotes cooperation and commitment within a team to achieve goals and deliverables
  • Partner with the People Department to maintain office policies as necessary
  • Other duties as assigned by management

What you need to succeed

EXPERIENCE
Required:
5+ years of customer service experience
2+ years in a managerial role
Desired:
1+ year(s) of work experience in the stone industry

EDUCATION
Required:
High School Diploma/GED
Desired:
Associate Degree in Business or related areas

KNOWLEDGE
Required:
Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS
Required:
Ability to multi task and work in an extremely fast paced environment
Excellent communication skills, both verbal and written.
Ability to multitask
Customer Service oriented

What we do offer

You will join a company:

  • With an international mindset and presence in 100+ countries.
  • In which you will be able to demonstrate your great sales set skills and grow your career in a challenging project.

Wage Range:
The annual Starting salary for this position starts at $60,000

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.
Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Morning shift

Experience:

  • Managerial: 3 years (Required)
  • Microsoft Office: 3 years (Required)
  • Customer Service Manager: 4 years (Required)

Language:

  • English (Required)
  • English and Spanish (Required)

Ability to Commute:

  • Atlanta, GA 30336 (Preferred)

Work Location: In person

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