Job Description
Job DescriptionJob Summary
- Operate high-volume production copy machines, bindery, and finishing equipment.
- Perform copying, scanning, imaging, and associated document processing tasks.
- Maintain, troubleshoot, and perform basic repairs on copier and site equipment.
- Set up equipment (e.g., add toner, stock paper) as needed by customers.
- Sort, distribute, and handle incoming/outgoing mail and faxes; apply postage as necessary.
- Ship and receive products, supplies, and materials.
- Maintain records for management reports and inventory of supplies.
- Calculate charges for completed jobs, maintain logs, and generate reports as needed.
- Deliver completed jobs to designated locations within or outside the site.
- Respond to and coordinate customer service calls.
- Provide temporary or occasional reception and hospitality services.
- Distribute office supplies and mail to staff or drop-off points.
- Maintain convenience copier areas, ensuring they are neat and well-stocked.
- Perform meeting and conference room set-ups.
- Assist with building occupant moves and light maintenance or cleaning tasks.
- Use various office and mailroom equipment (e.g., shrink-wrap machine, postage meter, paper cutter, fax machine).
- May require periodic overtime, including nights, weekends, and emergency response.
- File and archive documents as needed.
- Capture and input data for management and service logs.
- May travel between customer buildings for job delivery or service.
- Answer customer questions regarding job status or feasibility.
- Understand and utilize Ricoh Services Portfolio & Technology.
- Adhere to safety protocols, including occasional lifting of 50 lbs with assistance.
- Demonstrate reliability, punctuality, and effective time management.
- Work collaboratively in a fast-paced team environment.
- Possess basic computer skills (Microsoft Word, Excel, Outlook) for tracking and reporting.
- Must be able to read, write, and speak English fluently.
- Perform other related duties as assigned.