Job Description
Job Description
Position Overview:
We are seeking enthusiastic and motivated individuals to join our team as an Entry-Level IT Support Assistant/Phone Support. This offers a valuable opportunity to gain hands-on experience in basic IT operations and customer service. The ideal candidate will assist with answering phones, providing support to users, and learning foundational IT skills.
Key Responsibilities:
- Answer and direct incoming phone calls in a professional and courteous manner
- Assist with basic IT support tasks and troubleshooting
- Learn and understand fundamental IT concepts and procedures
- Provide excellent customer service to internal and external users
- Support team members with administrative and technical tasks as needed
Qualifications:
- Enthusiasm for learning about IT and technology
- Strong communication and interpersonal skills
- Reliable, responsible, and eager to gain practical experience
- Ability to work well in a team environment
- No prior experience required; training will be provided
This is a great opportunity for individuals interested in starting a career in information technology or customer support.