Job Description
Job Description
As a tow company dispatcher job involves receiving customer calls for service, dispatching appropriate tow trucks, coordinating with drivers, and monitoring operations to ensure timely and efficient roadside assistance. Key duties include using dispatch software and GPS for tracking, maintaining detailed records of service calls, and handling administrative tasks like billing or managing impounded vehicles. Strong communication, organizational, and problem-solving skills are essential for managing high-pressure situations and interacting with distressed customers and drivers.
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Customer Service:
Answer incoming calls to provide assistance, gather crucial details about the service needed, and represent the company professionally.
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Dispatching:
Assign drivers and tow trucks to service requests, optimizing routes and workload to ensure efficient and timely responses.
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Coordination:
Serve as the central point of communication between drivers, customers, and other relevant parties like police or service stations.
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Monitoring:
Track the status and location of tow trucks using GPS and dispatching software to monitor progress and ensure safety.
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Record Keeping:
Maintain detailed records of all calls, services provided, and any relevant administrative details, such as billing or impound paperwork.
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Problem-Solving:
Handle emergencies, resolve customer complaints, and address unexpected issues that arise during operations.
Company DescriptionThe condidate must have a realiable internet, computer and landline to dispatch from, or be willing to have one before the position starts.( The cost of the landline will be reimbursed on a monthy basis for as long the the condidate holds the position).
Company Description
The condidate must have a realiable internet, computer and landline to dispatch from, or be willing to have one before the position starts.( The cost of the landline will be reimbursed on a monthy basis for as long the the condidate holds the position).