Job Description
We are a well-established, privately owned, multi-specialty dental group with 13 dentists and approximately 100 employees across multiple locations in New Hampshire. Our practice is committed to delivering high-quality, patient-centered care while maintaining operational excellence and a strong, people-centered culture.
We are seeking an experienced and strategic Director of Operations to lead and optimize all operational aspects of our growing organization. This executive-level role functions similarly to a Chief Operating Officer (COO) within a private practice environment and requires a hands-on leader capable of managing complex, multi-site healthcare operations.
This is a high-impact role requiring a significant time commitment (typically 50-60 hours per week) and a long-term mindset. We are seeking a leader who is ready to invest in and grow with the organization over a minimum of five years.
Duties and responsibilities
- Oversee daily operations across multiple practice locations
- Lead and develop office managers and administrative leadership
- Drive operational efficiency, patient experience, and performance outcomes
- Implement scalable systems, workflows, and KPIs
- Partner closely with clinical leadership to align operational and clinical goals
- Collaborate with the Financial Controller on budgeting alignment and performance insights (no direct ownership of financial forecasting)
- Ensure regulatory compliance and best practices in healthcare operations
- Support strategic growth initiatives, including expansion and service line development
- Champion and strengthen organizational culture through leadership, engagement, and team development
Qualifications
- Master’s degree required: Healthcare Administration (MHA) or MBA with Healthcare focus
- 7–10+ years of progressive leadership experience in healthcare operations
- Experience managing multi-site healthcare or dental organizations strongly preferred
- Membership or involvement with the American College of Healthcare Executives (ACHE), New Hampshire chapter preferred
- Proven track record of scaling operations and leading large teams
- Strong operational leadership skills with ability to interpret (but not own) financial data
- Exceptional leadership, communication, and organizational abilities
Candidate Profile
Demonstrates strong leadership maturity and proven executive-level experience
Long-term mindset with expectation to remain in role for at least 5 years
Comfortable operating in a fast-paced, high-demand environment
Hands-on leader who can balance strategy with execution
Culture-driven leader who prioritizes team engagement, continuity, and organizational alignment
This is a rare opportunity to step into a top operational leadership role within a thriving private practice. You will have direct impact on organizational growth, culture, and patient care delivery while working alongside a dedicated and experienced clinical team.
Apply today to lead, scale, and strengthen a premier multi-specialty dental organization